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HomeMy WebLinkAbout2006/06/21 - Agenda Packet - special workshop ( Senior Transp.) AGENDA RANCHO CUCAMONGA CITY COUNCIL SPECIAL WORKSHOP Wednesday, June 21, 2006 ~ 4:00 p.m. Rancho Cucamonga City Hall ~ Training Room 10500 Civic Center Drive ~ Rancho Cucamonga, CA 91730-3801 L/ A. CALL TO ORDER 1. Pledge of Allegiance 2. Roll Call: Alexander _' Gutierrez_, Michael_, Spagnolo_, WiI,iams_. B. PUBLIC COMMUNICATIONS This is the time and place for the general public to address the City Council. State law prohibits the Council from addressing any issue not previously included on the agenda. The Council may receive testimony and set the matter for a subsequent meeting. Comments are to be limited to five minutes per individual. C. ITEM~) OF BUSINESS 1. PRESENTATION AND DISCUSSION ON THE RESULTS OF THE SENIOR TRANSPORTATION NEEDS SURVEY 2. DISCUSSION ON THE FUTURE USE OF THE ARROW ROUTE COMMUNITY CENTER D. ADJOURNMENT I, Debra J.-Adams, City Clerk of the City of Rancho Cucamonga, hereby certify that a true, accurate copy of the foregoing agenda was posted on June 15, 2006, per Government Code 54954.2 at 10500 Civic Center Drive, Rancho Cucamonga, California. The City of Rancho Cucamonga SENIOR TRANSPORTATION NEEDS ASSESSMENT We need your help and advice regarding your transportation needs, uses, and preferences. Instructions: Please answer every question by checking the box D. If you are unsure about how to answer, please give the best answer you can. Part A. About Your Drivina Do you own a car, van, or truck? 0 Yes o No 1. 2. 3. Do you have a current, valid driver's license? 0 Yes o No o No Do you currently drive a car, truck, etc.? 0 Yes 4. If you have a license and currently do NOT drive, what are some of the reasons? (Check all that apply) o No longer comfortable driving o Do not like to drive at night o Do not like to drive when it is rainy o Too much traffic o Do not like to drive on the freeways o Do not like to drive very far o Don't have access to a vehicle o Other (Please list) 5. If you do NOT currently drive, are you MORE likely to: (Check only ONE) o Stay at home o Walk or ride a bicycle o Get a ride from someone else o Use a shared ride (A shared ride is transportation provided for more than one individual to a destination; usually in a van or small bus such as the ACCESS van or YMCA bus) o Use public transportation (bus or Metrolink) page 1 Part B. About Your TranslJortation Needs. Use. and Preferences 1. In the Dast month, how many trips have you made? None 1-4 trios 5-9 trios 10+ trios Within Rancho Cucamonga 0 0 0 0 Outside Rancho Cucamonga 0 0 0 0 2. In the Dast month, what were some of your transportation needs within Rancho Cucamonqa? (Please check the number of times that you needed to go to each of these places.) Not at all 1-2 times 3 -4 times 5 or more Go to a doctor's appointment 0 0 0 0 Go to the pharmacy 0 0 0 0 Visit family, friends or meet new people 0 0 0 0 Attend a religious service 0 0 0 0 Go to the Senior Center 0 0 0 0 Attend a class 0 0 0 0 Participate in volunteer activities 0 0 0 0 Shop for groceries 0 0 0 0 Shop for things other than groceries 0 0 0 0 Go to a movie, play or other social event 0 0 0 0 Attend a sporting event 0 0 0 0 Go to a restaurant 0 0 0 0 Go to my place of employment 0 0 0 0 Go to a fitness club 0 0 0 0 Other (please specify) 0 0 0 0 page 2 3. In the past month, what were some of your transportation needs outside Rancho CucamonQa to nearbv communities? (Please check the number of times that you needed to go to each of these places.) Not at all 1-2 times 3 -4 times 5 or more Go to a doctor's appointment Go to the pharmacy Visit family, friends or meet new people o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o Attend a religious service 0 Go to the Senior Center 0 Attend a class 0 Participate in volunteer activities 0 Shop for groceries 0 Shop for things other than groceries 0 Go to a movie, play or other social event 0 Attend a sporting event 0 Go to a restaurant 0 Go to my place of employment 0 Go to a fitness club 0 Other (please specify) 0 0 o o o o o o o o o o o o o o o o o 4. What time of dav do you usually go out in the community to do the activities listed above? (Check only one) o Mornings o Afternoons o Evenings 5. What davs of the week do you usually go out in the community to do the activities listed above? o Week days o Weekends o Both page 3 6. In the past six months, because of a problem with transportation, did you ever: Yes No Cancel or miss a doctor's appointment 0 0 Not pick up a prescription 0 0 Not shop for groceries 0 0 Not attend a family activity 0 0 Not attend a religious activity 0 0 Not attend a social activity 0 0 7. What would you be willing to pay for one way transportation within Rancho Cucamonaa? o $.50 - $1.99 o $2.00 - 3.99 o $4.00 - 5.99 o $6.00 - 7.99 o $8.00 - or more 8. What would you be willing to pay for one way transportation outside Rancho Cucamonaa to nearbv communities? o $.50 - $1.99 o $2.00 - 3.99 o $4.00 - 5.99 o $6.00 - 7.99 o $8.00 or more 9. In the past month, how frequently did you use the following types of transportation for trips outside of your immediate neighborhood? Not at all 1-2 times 3 or more Always use Walk 0 0 0 0 Bicycle 0 0 0 0 Personal car 0 0 0 0 Driven by others 0 0 0 0 Shared ride (like ACCESS) 0 0 0 0 Taxi or cab 0 0 0 0 Bus 0 0 0 0 Metrolink 0 0 0 0 page 4 10. Below are seven different types of transportation that you can use to travel outside your immediate neighborhood. Place a "1" in front of the type of transportation that you most prefer to use. Place a "2" in front of the type of transportation that you least prefer to use. Use my car Walk Ride a bicycle Get a ride from someone else Take a taxi or cab Share a ride (like ACCESS and the YMCA bus) Take a bus Use the Metrolink 11. Do you prefer a public transportation system that has a fixed route and schedule (like a bus or train) or a transportation system that you call when you need it (like a taxi cab or ACCESS and YMCA bus)? o I prefer a fixed route and schedule o I prefer to call when I need it o I do not have a preference 12. If you DO USE a bus, the reason is: (Check all that apply) o Convenient location of bus stops o Reliable service o Affordable fare o Physically able to ride a bus o Feel safe o Protection from weather (sun, rain) at bus stops o Reasonable time for total trip o Not very many packages to carry o Can accommodate a person with a disability o Friendly driver o Other page 5 13. If you DO NOT USE a bus, the reason is: (Check all that apply) o No bus available o Wait is too long o Feel unsafe o No protection from weather (sun, rain) at bus stops o Afraid to use after dark o Lack of reliable service o Total time for trip too long o Too difficult to carry packages on bus o Too far to go to the bus stop o Area at the bus stop is too busy o Difficult to use due to a disability o Too ill or frail to travel o Too expensive o Does not stop at desired location o Other 14. If you DO USE a shared ride (like ACCESS and YMCA bus), the reason is: (Check all that apply) o Convenient location for pickup o Reliable service o Affordable fare o Physically able to use a shared ride o Feel safe o Protected from weather (sun, rain) o Reasonable time for total trip o Not very much to carry o Can accommodate a person with a disability o Friendly driver o Other page 6 15. If you DO NOT USE a shared ride (like ACCESS and YMCA bus), the reason is: (Check all that apply) o No shared ride available o Wait is too long o Feel unsafe o Afraid to use after dark o No protection from weather (sun, rain) at bus stops o Lack of reliable service o Total time for trip too long . 0 Too difficult to carry packages on a shared ride o Difficult to use due to a physical disability o Too ill or frail to travel o Too expensive o Does not stop at desired location o Other 16. If you DO USE a taxi or cab, the reason is: (Check all that apply) . o Convenient pickup location o Reliable service o Affordable fare o Physically not able to ride a bus or shared ride o Feel safe o Protected from weather (sun, rain) o Total time for trip o Not very many packages to carry o Can accommodate a person with a disability o Other 17. If you DO NOT USE a taxi or cab, the reason is: o No taxi or cab available o Wait is too long o Feel unsafe o Afraid to use after dark o No protection from weather (sun, rain) at bus stops o Lack of reliable service o Total time for trip is too long o Too difficult to carry packages in a taxi or cab o Difficult to use due to a physical disability o Too ill or frail to travel o Too expensive o Other (Check all that apply) page 7 17. If you DO NOT walk or ride a bicycle, the reason is: (Check all that apply) o Lack of sidewalks o Lack of bicycle paths o Too hard to carry packages o Takes too much time o Intersections are too dangerous o Signal lights change too quickly o No place to stop in the middle of the street if the light changes red o Lack of benches to rest o Concern about weather (too hot, too cold, too damp) o Not strong enough o Have difficulty balancing or walking o Other 18. How would you rate the existing bus transportation svstem (OMNI Trans)? o Excellent o Very Good o Good 0 Fair o Poor 19. How would you rate the existing shared ride transportation svstem (ACCESS or YMCA Van)? o Excellent o Very Good o Good 0 Fair o Poor 20. How would you rate the existing taxi or cab transportation svstem? o Excellent o Very Good o Good 0 Fair o Poor 21. How satisfied are you with the type of transportation that you currently use to get around in the community? o Very satisfied o Dissatisfied o Satisfied 0 Neither satisfied or dissatisfied o Very dissatisfied 22. In the next year, do you see your personal transportation needs changing? DYes' o No Please explain how you see your transportation needs changing: page 8 Part C. About Mv Health 1. In general, how would you rate your health: o Excellent 0 Very Good 0 Good 0 Fair o Poor 2. In general, how would you rate your vision (with eyeglasses if you use them): o Excellent 0 Very Good 0 Good 0 Fair 0 Poor 3. In general, how would you rate your hearing (with hearing aid if you wear one): o Excellent o Very Good o Good 0 Fair o Poor 4. In general, how would you rate your reaction time to unexpected events: o Excellent o Very Good o Good 0 Fair o Poor 5. How would you describe your lifestyle? o Independent, fully mobile o Somewhat restricted physical activity, but able to live on my own and get out for basic necessities o Dependent upon others for most basic necessities Part D. About Mvself 1. Sex 0 Female 0 Male 2. Age 0 60-64 years 0 65-69 years 0 70-74 years 0 75-79 years 0 80-84 years 0 85 or older 3. Ethnicity 0 Caucasian I White 0 African American I Black 0 Hispanic 0 Asian I Pacific Islander 0 Native American 0 Other 4. Level of Education Attained: 0 Less than high school 0 High school diploma 0 Associate degree 0 Bachelor's degree 0 Master's degree 0 Doctorate I JD I MD 5. What is your average household income? o 0-$14,999 o $45000-59,999 o $15,000-29,999 o $60,000-74,999 o $30,000-44,999 o $75,000 or more page 9 6. Employment Status: (Check all that apply) 0 Work full-time: 0 Day time 0 Night time 0 Work part-time: 0 Day time 0 Night time 0 Volunteer regularly: 0 Day time 0 Night time 0 Student: 0 Day time 0 Night time 0 Retired 0 Disabled 7. Marital Status: 0 Married 0 Divorced o Widowed o Never married 8. Living Arrangements: o Live alone in my own home o Live in my home with a caregiver o Live in my home with a spouse, relative or friend o Live in senior housing, assisted living, etc. 9. How many years have you lived in the City of Rancho Cucamonga? 10. In what zip code do you live? o 91701 o 91729 o 91730 o 91737 0 91739 11. In conclusion, are there any other transportation concerns or issues that the City of Rancho Cucamonga should consider in planning for the future? 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Ul Ul U Ul c :c c 0 0.. 0 :p roC:P~ ~ 0 ro._ '-oJ' .- "- c ortjEro ~:i ro ~..-, "'C8-oo~ Olo..U~E c :>..- C .- ~ ~ C :J Ol Ul .- :J C'C C E E ro~E :JEE ..cro 0 uQJ EOu QJ..c 0 U .a....J ..c.a....J U Ul.... C .a....J \i- QJ "-o8-SE o Ul _ ._ QJ ~ "'C QJ Ol "- C QJ >:=._ OQJ QJ~W :EcO,-",,,- . r-.... . 00 "'C QJ .a....J C QJ"'C 'C C o ro "- c QJ 0 E:p :J U Ul~ C Ul 0'- Urtj UUliti .- \i- 0.. -gO ._ ,^ 0 "-~.a....J ~ffi~ .a....JEQJ U C :JUlOl "'CUlC C QJ .- Ul = o Ul'- Uro~ . en (JP%/ . \ / \ .~ / / \~ Final Report/\ \ LJ June 2006 Acknowledgements The following individuals generously assisted with the CITY OF RANCHO CUCAMONGA SENIOR TRANSPORTATION NEEDS ASSESSMENT 2006 Consultants Joan J. Branin, Ph.D. Director, Center for Health & Aging University of La Verne, La Verne, CA Harriet U Aronow, Ph.D. University of La Verne, La Verne, CA City of Rancho Cucamonga Kevin McArdle Community Services Director David Moore Community Services Superintendent Ryan Samples Community Services Supervisor June 2006 2 SENIOR TRANSPORTATION NEEDS ASSESSMENT: Providing Assistance to Older Adults Table of Contents I. Executive Summary 4 II. Background 15 III. Major Findings 19 A. Nature of the Senior Transportation Needs and Issues 19 A. Characteristics of the Older Adults B. About Their Driving C. About Their Transportation Needs and Uses D. About Their Transportation Preferences B. Comparison of Drivers and Non-Drivers 33 A. Characteristics of Drivers and Non-Drivers B. About Their Driving C. About Their Transportation Needs and Uses D. About Their Transportation Preferences C. Comparison of the Frail and Non-Frail Older Adults 42 A. Characteristics of the Frail and Non-Frail Older Adults B. About Their Driving C. About Their Transportation Needs and Uses D. About Their Transportation Preferences IV. Recommendations 53 V. Comments 56 Appendix: Cover Letter and Survey 85 3 SENIOR TRANSPORTATION NEEDS ASSESSMENT: Providing Assistance to Older Adults EXECUTIVE SUMMARY Background The General Plan for the City of Rancho Cucamonga, published in October, 2001, states that transportation planning achieves the vision for the City, because it, "supports the mobility needs of our residents and businesses as they avail themselves of community facilities and services" (Page III-56). In January 2006, the City of Rancho Cucamonga conducted a study of the issues and transportation needs of its older adults. An understanding of the issues and transportation needs of older adults will enable Rancho Cucamonga to design future transportation programs and services to support and assist older adults in meeting their transportation needs. Approximately 10,000 surveys were mailed to all registered voters in Rancho Cucamonga who were 60 years old or older as of the survey date. The survey tool was prepared by Joan Branin, Ph.D. and Harriet Aronow, Ph.D., Consultants. To ensure anonymity and confidentiality, completed questionnaires were mailed to the Senior Center in a stamped, self-addressed envelope. Two thousand one hundred seventy-two (2, 172) surveys were returned for a 22% response rate). In addition, thirty-eight (38) older adults receiving home-bound services were personally interviewed in their homes. In total, 2,210 usable surveys were entered in the analysis of Rancho Cucamonga older adults' transportation needs. The Census of 2000 reported the older adult population (aged 60+) in Rancho Cucamonga as approximately 10,980. The voter registration rate is high in this population and we may expect to have achieved a representative sample. Furthermore, the distribution of ages in the survey response closely resembled the age distribution in the Census. We conclude that the sample is representative of the older adult population of Rancho Cucamonga, and are satisfied that the older population, those 75 years old and older and at higher risk for transportation problems (n = 719), is well represented in the survey results. 4 Major Findings A. Nature of Senior Transportation Needs and Issues Characteristics of the Older Adults. Roughly two-thirds of the respondents to the Senior Transportation Needs Assessment were under 75 years old and almost two-thirds were women. Most respondents were retired and had incomes below $50,000 per year. Seventeen percent had incomes of less than $15,000 while 15% had incomes of $75,000 or more. About 75% of respondents were Caucasian. Respondents were likely to be married and living with their spouse, relative or friend. A significant minority (n=529, 25%) were living alone and could be considered at risk for transportation problems. Most respondents had been living in Rancho Cucamonga under 20 years and resided mostly in the 91701 zip code. While the majority of respondents reported their health as good to excellent, a sizeable minority reported as only "fair" or "poor" their general health (22%), their hearing (22%), their vision (18%) and their reaction time (16%). When asked to rate themselves on their independence; 73% rated themselves as independent and fully mobile; 20% rated themselves as somewhat restricted in physical activity, but able to live on their own and get out for basic necessities; and 7% rated themselves as dependent on others for most basic necessities. Vehicle Ownership and Drivina. The large majority of respondents owned a car, van, or truck (85%) and had a current, valid driver's license (85%). There were n=1 ,708 (79%) who reported themselves as current drivers and 442 (21%) who were non-drivers. Reasons for NOT Drivina and Alternatives. The main reasons endorsed for not driving were not liking to drive at night; not liking to drive in the rain, driving very far, and on the freeways; and too much traffic. Thirty-two (32%) percent no longer felt comfortable driving and 16% no longer had access to a vehicle. The greatest number of older adults who currently were not driving got a ride from someone else when they needed to go somewhere (45%). Many (27%) had used a shared ride provided for more than one individual to a destination, usually in a van or small bus such as the ACCESS van or YMCA bus. Very few (6%) used public transportation (bus or metrolink). Unfortunately, a great number of older adults without transportation (30%) reported that they stayed at home. Missed Activities. Between 8% and 10% of the respondents reported missing a doctor's appointment, picking up a prescription, or shopping for groceries because of a problem with transportation. Ninety (90) respondents 5 reported missing all three activities within the past six months. They tended to be of lower income (47% had incomes below $15,000). Types of Transportation Used. In the past six months, most older adults (83%) used their personal car for trips outside of their immediate neighborhood or were driven by others. Ninety percent or more of the older adults did NOT use public transportation at all. Walking as a mode of transportation was used by only 23% of the older adults. Transportation Needs. Within the past month, 65% of the older adults made ten or more trips within Rancho Cucamonga. Trips outside of the city were less numerous. Within the past month, 40% made ten or more trips outside of Rancho Cucamonga. Reasons for Trips Within Rancho Cucamonaa. The most frequent reasons for trips within Rancho Cucamonga were to shop for groceries and other things, go to a restaurant, and visit family, friends or meet new people. Fifty-one percent (51%) made 1-2 trips to the doctor, while 55% made 1-2 trips to the pharmacy. Thirty-three percent of respondents reported making one or more trips to the Senior Center in the past month. The least frequent reasons for trips within the city were to go to a fitness club (87%), to attend a class (84%) or a sporting event (81%), and to go to work (80%) Reasons for Trips Outside Rancho Cucamonaa. The reasons for trips outside of Rancho Cucamonga were similar to those reasons for trips within Rancho Cucamonga but the frequency was less. Within in the past month, the most frequent reasons for trips outside Rancho Cucamonga were to visit family, friends or meet new people, go to a restaurant, shop for groceries, and shop for other things. Fifty-three percent (53%) made 1-2 trips to the doctor; while 29% made 1-2 trips to the pharmacy. The least frequent reasons for trips outside the city were to go to a fitness club (93%), to attend a class (89%), go to a Senior Center (87%), or a sporting event (83%). Time of Day and Week Preferences. Most of the older adults went out Into the community to do these activities in the mornings. Fifty percent (50%) of the older adults usually went out in the community in the mornings, while 37% usually went out in the afternoons. Not surprising, only 8% usually went out in the evenings. The majority of respondents went out into the community on both weekdays and weekends. Willinaness to Pay. Most older adults (73%) were willing to pay between $.50 - $1.99 for one-way transportation within Rancho Cucamonga, with just 20% willing to pay between $2.00 and $3.99. More respondents were willing to pay a somewhat larger fare outside of the community. Forty-five percent were willing to pay between $2.00-3.99 for a one-way trip outside Rancho Cucamonga, with an additional 31 % willing to pay between $.50 -$1.99. 6 Transportation Usaae. Not surprising, most of the older adults used their personal car for trips outside of their immediate neighborhood. Transportation Preferences. Use of their personal car was ranked as the most preferred type of transportation (92%). Getting a ride from someone else (52%) and walking (36%) were ranked as the second and third most preferred type of transportation. Riding a bicycle was ranked as the least preferred type of transportation (89%) followed by taking a taxi or cab (87%) and sharing a ride (82%). Fixed Route I Schedule or On Demand. A total of 1,829 (83% of the total sample) responded to the question on preferences for fixed route and schedule type (bus) or on-demand types of transportation (taxi, shared ride). "No preference" was the most common response to the question on ''fixed route and schedule" vs. "on demand" public transportation system (41 %). Following "no preference" was 35% who preferred "on demand" transportation and 27% who preferred "fixed route and schedule". Reasons for Usina and Not Usina a Bus. Affordable fare, convenient location, and reliable service were the three most frequent reasons for using a bus. The three most frequent reasons for NOT using a bus were the total time for the trip is too long, it is too far to go to the bus stop, and the wait is too long. Reasons for Usina and Not Usina a Shared Ride. Convenient location, feeling safe, and affordable fare were the three most frequent reasons endorsed for using a shared ride like ACCESS or the YMCA bus. The three most frequent reasons for NOT using a shared ride were the total time for the trip is too long, the wait is too long, and no shared ride is available. Reasons for Usina and Not Usina a Taxi or Cab. Convenient location, reliable service, and protection from the weather were the three most frequent reasons endorsed for using a taxi or cab. The overwhelming reason that older adults did NOT use a taxi or cab was the cost, namely, too expensive. The other two most frequent reasons for NOT using a taxi or cab were the wait is too long and the older adults felt unsafe. Reasons for NOT Walkina or Ridina a Bicycle. The three most frequent reasons for NOT walking or riding a bicycle were that the older adults have difficulty balancing or walking, not strong enough, and the intersections are too dangerous. Ratinas of Transportation Used. There were relatively small numbers of respondents (n = 586 to 884) who rated the various public transportation systems (OMNI bus, ACCESS or YMCA bus shared ride, and taxi or cab). Those who did rate the public transportation systems were not favorable. Forty-eight percent of the respondents rated the OMNI Trans as "fair" or "poor", 43% of respondents 7 rated Shared Rides as "fair" or "poor", and 47% rated the CabsfTaxis as ''fair'' or "poor." Satisfaction with Current Transportation Svstem. Seventy-eight percent of respondents reported that they were either "satisfied" or "very satisfied" with their current transportation in the community. Only 6% (n=98) reported that they were either "dissatisfied" or "very dissatisfied". Chanae in Personal Transportation Needs. In the next year, 22% of respondents saw their personal transportation needs changing, while the large majority foresaw no change. B. Comparison of Drivers and Non-Drivers Characteristics of Drivers and Non-Drivers. Of the total 2,210 respondents, currently 1,708 (79%) were driving and 442 (21 %) were not driving. Non-drivers were more likely to be female (23% of women vs. 14% of men); be less well educated (43% among people with less than high school degree vs. 17% of those with high school degree or higher); have lower incomes (50% of those with incomes less than $15,000); and be older (37% of those aged 75 and older vs. 11 % of those under 75). Health Status. Older adults who drive self-reported better heath, vision, hearing and reaction time than non-drivers. Eighty-three percent of the drivers reported that they were independent and fully mobile, while 70% of the non- drivers reported that they were somewhat restricted in their physical activity or dependent upon others. Non-drivers were more likely to be frail than were drivers. Reasons for NOT Drivina and Alternatives to Not Drivina. No longer comfortable driving, did not like to drive at night, and too much traffic were the three most frequent reasons endorsed by non-drivers for not driving. The main alternatives to driving one's own car were getting a ride from someone else (41%) and staying at home (31%). Number of Trips. Drivers made more frequent trips within and outside of Rancho Cucamonga than did non-drivers. Seventy-six percent (76%) of the drivers made 10 or more trips within Rancho Cucamonga, compared to 24% of non-drivers. Forty-seven percent (47%) of the drivers made 10 or more trips outside Rancho Cucamonga, compared to just 12% of non-drivers. Time of Dav and Dav of the Week. Drivers and non-drivers were very similar in that they usually go out into the community in the mornings. However, they differ in that drivers (59%) usually go out into the community both on weekdays and weekends, while the non-drivers (55%) usually go out into the community on weekdays. 8 Willinaness to Pay. The majority of both drivers and non-drivers were willing to pay between $.50-1.99 for a one-way trip within Rancho Cucamonga. Both drivers and non-drivers were willing to pay more for a one-way trip outside Rancho Cucamonga than for a one way trip within Rancho Cucamonga. Forty- seven (47%) percent of the drivers and 41% of the non-drivers were willing to pay between $2.00-3.99 for a one-way trip outside of the community. Missed Activities. Because of transportation problems, non-drivers were more likely to miss activities than drivers. The three most frequently missed activities by non-drivers were religious activities (43%), social activities (41%), and having to cancel a doctor's appointment (38%). More non-drivers than drivers missed medically necessary activities, namely, keeping a doctor's appointments or picking up a prescription. One hundred and thirty-eight (38%) of the non-drivers missed or cancelled doctors' appointment, compared to 5% of the drivers. Twenty-eight percent of non-drivers did not pick up a prescription, compared to 6% of the drivers. Transportation Usaae. In the past month, drivers mostly used their personal car or were driven for trips outside of their immediate neighborhood; non-drivers mainly were driven by others or used their personal car driven by someone else. Non-drivers were eight times more likely to use the bus than drivers. Transportation Preferences. Drivers most preferred to use their own car or be driven by others and least preferred to ride a bicycle or take a taxi. Non- drivers most preferred to get a ride from others or drive a personal car and least preferred ride a bicycle or take the Metrolink. Fixed Route / Schedule or On Demand. Drivers (43%) were more likely to have no preference between a fixed route and schedule and an on-demand public transportation system, while non-drivers (52%) preferred a public transportation system that one calls when they need to use it (on-demand). Ratinas of Transportation Systems. Drivers and non-drivers were equally likely to be satisfied or dissatisfied with the Bus and Shared Drive transportation systems. Current drivers were slightly more likely to rate cabs/taxis more favorably than were non-drivers. Anticipated Chanae in Transportation Needs. The majority of both drivers and non-drivers did NOT anticipate a change in their transportation needs in the next year. However, more non-drivers (35%) than drivers (19%) did report anticipating a change in their transportation needs. 9 C. Comparison of Frail, Near Frail, and Non-Frail Older Adults Within the older adults, there were three levels of frailty reported based on the respondents' rating of their lifestyle. The first level is independent, fully mobile (non-frail, n = 1497). The second level is somewhat restricted in physical activity, but able to live on one's own and get out for the basic necessities (near- frail, n = 423), and the third level is dependent upon others for most basic necessities (frail, n = 140). Characteristics of Older Adults by Level of Frailty. Respondents who were near-frail or frail were more likely to be over 75 years of age. Non-frail older adults were more likely to be younger. Those older adults who near-frail or frail were more likely than non-frail respondents to have a household income in the two lowest income categories. Non-frail respondents were more likely to be working full time or part-time. Near- frail and frail older adults were more likely to check that they were disabled. Health Status. Non-frail respondents reported better heath, vision, hearing and reaction time than near-frail or frail respondents. Vehicle Ownership and DrivinQ. Most non-frail respondents owned a vehicle, possessed a driver's license, and were driving. As frailty increased, ownership and drivership decreased in frequency. Ninety-two percent of non-frail respondents were driving; 60% of near-frail respondents were driving; and only 21 % frail respondents were driving. Transportation Used. As an alternative to the use of their personal car, all three groups were most likely to be driven by someone else than any other type of transportation. Forty-three percent of non-frail respondents, 72% of near- frail respondents, and 82% of frail respondents were driven by someone else. The least frequently used type of transportation was taking a taxi or cab and, for those who are non-frail and near-frail, using a bus. Number of Trips. Non-frail respondents made more frequent trips within Rancho Cucamonga than older adults who are near-frail or frail. Seventy-six percent (76%) of the non-frail respondents reported 10 or more trips, compared to only 43% of near frail and 27% of frail. Non-frail adults made more frequent trips outside of Rancho Cucamonga than did the near-frail or frail. Time of Day and Week Preferences. All three groups of older adults were very similar in that they usually go out into the community in the mornings and, to a lesser extent, in the afternoons. However, they differed in the days of the week that they usually go out into the community. Non-frail respondents were more likely to go out both on weekdays and weekends, while those who are frail reported going out into the community more commonly on weekdays. 10 Willinaness to Pay. There were no major differences in willingness to pay for trips within or outside Rancho Cucamonga among the three levels of frailty. Missed Activities. In the past six months, the frail and near-frail missed many more activities than non-frail respondents. The three most frequent activities missed by the near-frail were social activities (29%), religious activities (24%), and doctor's appointments (24%). Similarly, frail older adults missed religious activities (46%), social activities (43%), and family activities (41 %) most frequently. Although they were less likely to miss a doctor's appointment or picking up a prescription than other activities, the percentages were still high (34% and 35% respectively). Transportation Usaae. In the past month, older adults who are independent were more likely to use their personal car or be driven by others for trips outside of their immediate neighborhood. Older adults who are restricted in physical activity were equally as likely to use their personal car as to be driven by others. However, older adults who are dependent upon others were mostly driven by others or use their personal car. Older adults who are dependent upon others were more likely to take the Metrolink than older adults who are independent or restricted in physical activity. Transportation Preferences. Older adults who are independent or restricted in physical activity most prefer to use their personal car or be driven by others. Older adults who are dependent upon others most prefer to be driven by others or use their own car. Independent older adults least prefer to take a taxi, while those who are restricted in physical activity or dependent upon others least prefer to ride a bicycle. Public Transportation System Preference. Non-frail older adults were more likely (46%) to state no preference between a public transportation schedule that is a fixed route and schedule and a public transportation system that you call when you need it. However, older adults who are near-frail or frail (51 % and 54% respectively) preferred a public transportation system that one calls when they need to use it. Ratinas of Types of Transportation. Older adults who are restricted in physical activity or dependent did not rate bus and shared ride transportation as highly as those who are independent. OMNI Trans was rated "fair" or "poor" by 44% of the non-frail, 51 % of the near-frail, and 69% of the frail respondents. Shared ride system was rated somewhat more positively by frail respondents, with "fair" or "poor" ratings by 40% of non-frail, 54% of near-frail and 57% of frail respondents. 11 Satisfaction with Current Transportation System. Not surprising, non- frail respondents were more likely to be very satisfied with their current transportation system (61 %), than either the near-frail older adults (31 %) or frail adults (14%). On the other hand, the majority of each frailty group was at least satisfied with their current transportation. Anticipated Chanae in Transportation Needs. Only 16% of non-frail respondents anticipated a change in their transportation needs in the next year, while more than double the percentage of near-frail (37%) and frail (35%) respondents reported anticipating a change. D. Recommendations Several observations and recommendations for further investigation and action are presented. Is there a serious and immediate transportation problem? No, the survey indicated that the majority of the Rancho Cucamonga residents are satisfied with their current transportation system, namely use of their own personal car or having someone else drive them when they have a transportation need. Very little experience with public transportation exists even though there is a disproportionately high dissatisfaction with public transportation. Much of the dissatisfaction may be based on hearsay rather than actual personal experience. 1. Mount an Imaae Buildina Campaian First and foremost, the City of Rancho Cucamonga needs to mount a campaign to desensitize older adults and address their negative feelings about public and alternative forms of transportation. It is not uncommon for individuals to be negative about the unknown but unless these negative feelings are addressed, any improvements in the transportation systems for seniors may be greeted with similar negative feelings. 2. Conduct Focus Groups Conduct focus groups of older adult users and nonusers of bus and shared ride services. The primary purpose of the focus groups would be to identify what advertising incentives and educational materials and events older adults believe would motivate them to try and use alternative forms of transportation. The secondary purpose of the focus groups would be to increase ridership by sparking curiosity and interest. 12 3. Develop an Educational Awareness Campaian of Transportation Options An educational awareness campaign should be initiated to disseminate informational brochures to older adults about the existing transportation options and resources for greater mobility for those with more limited access to transportation. Older adults may not be aware of existing transportation resources because there is no imminent need to use them or they may not be utilizing them because they do not know how to access information about available community resources. Many community resources may be underutilized. 4. Develop a Strateaic Marketina Plan for Promotina Shared Ride and Bus Usaae A strategic marketing plan for the promotion of shared ride and bus usage should be developed outlining how to promote these transportation options directly to older adults. One marketing strategy might be the collaborative development of collateral materials about transportation resources for Rancho Cucamonga residents. Another marketing strategy might be the development of a table display or video discussing transportation options for seniors. A hotline might be developed to answer questions about transportation alternatives until older adults become more familiar with how to access the systems and how to read and understand the schedules and routes. 5. Offer a Transportation Subsidy Offer alternative transportation at the lowest "willingness" to pay levels and subsidize the cost until older adults are sensitized to use the existing transportation and then reassess their willingness to pay at a higher fare. This may be an opportune time to introduce alternative transportation use with the higher costs of fuel--added to the normal costs of repairs and insurance for one's own vehicle. 6. Improve the Existina Svstem. Because the ratings of the existing system are so poor, older adults may be reluctant to try them. The City should establish as a goal to reduce the fair and poor rating to less than 10% of the riders. This will encourage ridership. 7. Analvsis ofthe At-Risk Populations Lack of transportation is an intersection of poverty, age and frailty. The very old, the frail, and the poor are least likely to be driving. While poverty 13 may not increase, old age and frailty will increase in the near term as the population ages in place. Although the numbers are small at this time, they can be expected to increase with the aging of the population. An analysis of the future growth of the at-risk populations should be undertaken. 8. Develop Communitv Collaborations Church and social activities may be some of the first activities to go as one ages and becomes frailer. Perhaps enlisting the churches to form volunteer programs to get people to church and other social activities. This will leave the shared bus' focus more on the necessary trips such a doctor's visits. A travel buddy program might be initiated with a friendly travel companion for those who are reluctant to try and use the transportation system. 9. Conduct a Consumer Oriented Assessment In the future, a consumer-oriented assessment should be conducted that includes an assessment of consumer satisfaction with the transportation system and older adults' willingness to pay. The City has just conducted an assessment of senior transportation needs. A logic next step would be to reassess the older adults' level of use and satisfaction with alternative transportation systems after a successful program to increase ridership and expand senior transportation services. 14 SENIOR TRANSPORTATION NEEDS ASSESSMENT: Providing Assistance to Older Adults I. Background FINAL REPORT The City of Rancho Cucamonga has proposed to assess the transportation needs of its older residents. This goal is in keeping with the City's General Plan, published in October, 2001, that states that transportation planning achieves the vision for the City because it, "Supports the mobility needs of our residents and businesses as they avail themselves of community facilities and services." (Page III-56) The purpose of the transportation needs assessment is to promote a more precise understanding of the number of older adults who require transportation to meet their basic needs now and projections for the future; what types of transportation are preferred; likely ridership; and projected costs of the alternative transportation solutions. The table below, abstracted from the U.S. Census displays the growth in the older adult population in Rancho Cucamonga between the 1990 and 2000 census. While the total popUlation grew 26% during this time period, the growth in the population aged 60 years and older grew at almost double that rate (47.7%). The older old, those aged 75 and older, increased the most out of all groups (73.3% - 106.3%). This fastest growing age group is the group most likely to need assistance to meet its transportation needs. Older Adult Population in Rancho Cucamonga Total Population 60 and 61 years 62 to 64 years 65 to 69 years 70 to 74 years 75 to 79 years 80 to 84 years 85 years and over Total Aged 60+ 1990 101,409 996 1,314 1,959 1,395 928 511 332 7,435 2000 127,743 1 ,405 1,815 2,519 1,982 1,608 966 685 10,980 Source: u.s. Census (www.census.gov) 15 % Increase 26.0% 41.1% 38.1% 28.6% 42.1% 73.3% 89.0% 106.3% 47.7% In the five years since the 2000 census, projections based on the 10-year growth between the 1990 and 2000 census would estimate the population aged 60+ will have grown by approximately 2,700 persons, plus some people moving into the area to retire or into senior congregate housing opened since the 2000 census. Since the 2000 census, there also will have been a demographic age shift into the older age groups. It is anticipated that there may be as many as 15,000 older adults currently residing in Rancho Cucamonga. At the 2000 census, the population aged 60+ lived in slightly less than 8,000 households. Approximately 2,000 households included just one person. The demographics of aging suggest that these households will be majority older, widowed, women living alone. Methodology Approximately 10,000 surveys were mailed to all registered voters in Rancho Cucamonga who provided their date of birth and could, therefore, be determined to be 60 years old or older as of the survey date. The survey tool was written by Joan Branin, Ph.D. and Harriet Aronow, Ph.D., Consultants, and printed and mailed through official resources within the City of Rancho Cucamonga. To ensure anonymity and confidentiality, completed questionnaires were mailed to the Senior Center in a stamped, self-addressed envelope. Two thousand one hundred seventy-two (2,172) were returned and used in this study. Non-responders to a mailed survey are likely to include those who are too frail (or vision impaired) or too busy to complete and reply by mail. This method may result in under-representation on a health and functional continuum those who most need and least need transportation services provided/or supported by the City. In order to pick up older adults who were homebound (and may have been less likely to vote in recent elections), a supplemental subgroup sample of respondents were recruited from two city-sponsored programs (home-delivered meals and LINK, the city's volunteer telephone connection program). This smaller supplemental sample was interviewed in person in their homes. Thirty- eight (38) of the older adults were personally interviewed in their homes. In total, two thousand two hundred ten (2,210) surveys were used in the assessment analysis of Rancho Cucamonga senior transportation needs. In the final analysis, the sample that was included in the survey (by mail or in person) closely resembled the age distribution found in the 2000 Census (see below). It may be concluded that the sample will accurately represent the population. 16 Comparison of Census 2000 Age Distribution to Sample Census 2000 Survey Sample N % N % 3,220 29.1 % 590 28.4% 4,601 41.5% 769 37.0% 2,574 23.2% 556 26.8% 685 6.2% 163 7.8% Age Groups 60 to 64 years 65 to 74 years 75 to 84 years 85 years and over Survey Tool The survey tool was constructed with oversight and input from Dave Moore and Ryan Samples from Community Services, and based on the specific needs of the City. It was designed to take no more than Y2 hour to complete (phone, in-person, or self-administered). Topics covered in the survey included: . How transportation needs are currently being met (including driving status, car ownership) . Primary types of transportation used by residents . Popular destinations . Days and times of need . Community participation (how often older adults get out for various activities - necessary and discretionary) . Extent of deferred activities such as health appointments or food shopping due to transportation deficits . Reasons for use or non-use of existing public/supported transportation services . Preferences for supported transportation (fixed route vs. on demand) . Willingness to pay for transportation . Overall perceived satisfaction with the existing transportation options in Rancho Cucamonga 17 . Any anticipated changes in the next year in the transportation of the older adults residing in Rancho Cucamonga . Basic demographics of the respondents and their self-rated general health, vision and hearing status A copy of the Senior Transportation Needs Assessment survey and the cover letter can be found in Appendix A. Detailed findings from the survey follow. 18 SENIOR TRANSPORTATION NEEDS ASSESSMENT: Providing Assistance to Older Adults Major Findings II. Nature of the Transportation Needs and Preferences of the Older Adults Residing in Rancho Cucamonga Part A. Characteristics of the Older Adults Characteristics ofthe Older Adults. There were 2,210 Rancho Cucamonga adults 60 years of age or older who participated in the Senior Transportation Needs Assessment. Among these older adult respondents, the typical older adult was female, retired, married, and Caucasian between the ages of 60-69 years with a high school degree. They lived with their spouse, relative or friend and had a household income between $15,000-29,999. They had been living in Rancho Cucamonga under 20 years and resided in the 91701 zip code. Table 1. Characteristics of Older Adults Number Percent Gender (n=2,072) Female Male 1,288 784 62% 38% Age (n=2,078) 60-64 years of age 65-69 years of age 70-74 years of age 75-79 years of age 80-84 years of age 85 or older 590 432 337 303 253 163 28% 21% 16% 15% 12% 8% Ethnicity (n=2,023) Caucasian / White African American / Black Hispanic Asian/Pacific Islander Native American Other 1,508 182 209 64 27 33 74% 9% 10% 3% 1% 2% 19 Level of Education (n=2,035) Less than high school 168 8% High school diploma 972 48% Associate degree 360 18% Bachelor's degree 308 15% Master's degree 174 9% Doctorate / JD / MD 53 3% Household Income (n=1 ,779) 0-$14,999 296 17% $15,000-29,999 560 32% $30,000-44,999 309 17% $45,000-59,999 164 9% $60,000-74,999 177 10% $75,000 or more 273 15% Employment Status (n=2,210) Retired 986 45% Volunteer regularly during the day 696 31% Work full-time during the day 241 11% Work part-time during the day 156 7% Disabled 146 7% Volunteer regularly during at night 79 4% Work part-time at night 75 4% Evening student 61 3% Work full-time at night 0 na Day time student 0 na Marital Status (n=2,078) Married 1,208 58% Divorced 291 14% Widowed 531 26% Never married 48 2% Living Arrangements (n=2,087) Live alone in their own home 529 25% Live in their home with a caregiver 44 2% Live in their home with a spouse, 1,375 66% relative or friend Live in a senior housing, assisted living 139 7% 20 I Years Living in Rancho Cucamonga (n=2,116) 0-9 years 626 10-19 years 538 20-29 478 30-39 301 40-49 84 50-59 37 60-69 9 70-79 12 80 or more 1 30% 25% 23% 14% 4% 2% <1% <1% <1% Zip Codes (n=2,116) 91701 91729 91730 91737 91739 854 22 662 377 201 40% 1% 31% 18% 10% Health Status. The majority of the older adults rated their health as very good or good. Similarly, they rated their vision with the use of corrective eyeglasses and their hearing with the use of hearing aids as very good or good. Table 2. Health Status Very Excellent Good Good Fair Poor Health (n=2,065) 15% 34% 29% 19% 3% Vision (n=2,062) 13% 35% 35% 14% 4% Hearing (n=2,031) 15% 33% 29% 18% 4% Reaction time (n=2,035) 17% 37% 30% 12% 4% Lifestvle Ratina. Seventy-three (73%) described their lifestyle as independent, fully mobile; while 21 % described their lifestyle as one with somewhat restricted physical activity, but able to live on their own and get out for basic necessities. Only 7% were dependent upon others for most basic necessities. Table 3. Lifestyle Rating Independent, fully mobile Restricted in physical activity Dependent upon others 1,497 423 140 73% 21% 7% 21 Part B. About Their Driving Vehicle Ownership and Driving. There were 2,210 Rancho Cucamonga adults 60 years of age or older who participated in the Senior Transportation Needs Assessment. Among these older adults, 1,858 owned a car, van, or truck. Almost all of those who owned a vehicle had a current, valid driver's license. However, not all currently were driving a vehicle. Of the total, 1,708 (79%) currently were driving. Four hundred forty two (442) older adults reported that they did not drive. Table 4. Vehicle Ownership and Driving Number Percent Own a vehicle Possession of driver's license Drive a vehicle 1,858 1,852 1,708 85% 85% 79% Reasons for Not DrivinQ. The most common reason for not driving was not liking to drive at night. Other reasons included not liking to drive in the rain, not liking to drive very far and on the freeways, and too much traffic. One hundred-forty three (143) of the older adults no longer felt comfortable driving. Sixteen percent (16%) of the non-drivers no longer had access to a vehicle. Table 5. Reasons for Not Driving Number Percent Do not like to drive at night Do not like to drive when it is rainy Do not like to drive very far Do not like to drive on the freeways Too much traffic No longer comfortable driving Don't have access to a vehicle 293 186 183 182 157 143 71 66% 42% 41% 41% 36% 32% 16% Alternatives to Drivina. The greatest number of older adults who currently were not driving got a ride from someone else when they needed to go somewhere. Many used a shared ride provided for more than one individual to a destination, usually in a van or small bus such as the ACCESS van or YMCA bus. Very few used public transportation. Unfortunately, a great number of older adults without transportation stayed at home. 22 Table 6. Alternatives to Driving Number Percent Get a ride from someone else Stay at home Use a shared ride Walk or ride a bicycle Use public transportation 200 135 119 25 25 40% 27% 24% 5% 5% Part C. About Their Transportation Needs and Uses Number of Trips. Within the past month, 65% or 1,308 older adults made ten or more trips within Rancho Cucamonga. Seventeen percent or 347 older adults made 5-9 trips within Rancho Cucamonga. Eighty-two percent (82%) of the older adults made five or more trips. Fewer older adults made trips outside of the city. Within the past month, 40% or 779 older adults made ten or more trips outside of Rancho Cucamonga. Thirty-four percent or 657 older adults made 1-4 trips outside of the city. More of the older adults made 1-4 trips outside than within the city Table 7. Number of Trips None 1-4 trips 5-9 trips 10+ trips Within Rancho Cucamonga 3% 14% 17% 65% Outside Rancho Cucamonga 8% 34% 18% 40% Transportation Needs Within Rancho Cucamonaa. The transportation needs within Rancho Cucamonga of the older adults varied. The most frequent reasons for trips within Rancho Cucamonga were to shop for groceries and other things, go to a restaurant, and visit family, friends or meet new people. Three or more trips were made by 78% of the older adults for groceries, 59% to shop for other things, 55% to go to a restaurant, and 48% to visit family, friends, or to meet new people. Fifty-one percent (51%) made 1-2 trips to the doctor; while 55% made 1-2 trips to the pharmacy. Sixty-eight percent (68%) did not go to the Senior Center in the past month. Going to a fitness club (87%), to attend a class (84%) or a sporting event (81 %), and to go to work (80%) were the least frequent reasons for trips within the city. 23 Table 8. Transportation Needs Within Rancho Cucamonga Not at all 1-2x 3-4x 5+ Go to a doctor's appointment 27% 51% 16% 6% Go to the pharmacy 18% 55% 19% 7% Visit family, friends or meet new 24% 27% 22% 26% people Attend a religious service 47% 14% 22% 18% Go to the Senior Center 68% 18% 8% 7% Attend a class 84% 8% 4% 4% Participate in volunteer activities 71% 9% 9% 11% Shop for groceries 8% 4% 35% 43% Shop for things other than groceries 10% 31% 31% 28% Go to movie, play or social event 43% 33% 14% 10% Attend a sporting event 81% 9% 5% 5% Go to a restaurant 17% 28% 28% 27% Go to my place of employment 80% 4% 2% 15% Go to a fitness club 87% 4% 3% 6% Transportation Needs Outside Rancho Cucamonaa. The reasons for trips outside of Rancho Cucamonga were similar to those reasons for trips within Rancho Cucamonga but the frequency was less. Within the past month, the most frequent reasons for trips outside Rancho Cucamonga were to visit family, friends or meet new people, go to a restaurant, shop for groceries, and shop for other things. Forty-two percent (42%) of older adults made 3 or more trips to visit family, friends, or to meet new people, 35% to shop for other things, 33% to go to a restaurant, and 33% to shop for groceries. Fifty-three percent (53%) made 1-2 trips to the doctor; while 29% made 1-2 trips to the pharmacy. Going to a fitness club (93%), to attend a class (89%), go to the Senior Center (87%), or a sporting event (83%) were the least frequent reasons for trips within the city. 24 Table 9. Transportation Needs Outside Rancho Cucamonga Not at all 1-2x 3-4x 5+ Go to a doctor's appointment 31% 53% 13% 4% Go to the pharmacy 59% 29% 8% 3% Visit family, friends or meet new 25% 33% 23% 19% people Attend a religious service 66% 12% 12% 10% Go to the Senior Center 87% 7% 4% 2% Attend a class 89% 6% 4% 1% Participate in volunteer activities 77% 11% 7% 5% Shop for groceries 41% 26% 17% 16% Shop for things other than groceries 28% 37% 23% 12% Go to movie, play or social event 59% 27% 11% 3% Attend a sporting event 83% 10% 4% 3% Go to a restaurant 31% 35% 18% 15% Go to my place of employment 79% 3% 3% 15% Go to a fitness club 93% 5% 2% 2% Time of Dav. The time of day that the older adults usually went out in the community to do the previously mentioned activities was in the mornings. In fact, 1,017 or 50% of the older adults usually went out in the community in the mornings, while 745 or 37% usually went out in the afternoons. Not surprising, only 8% usually went out in the evenings. Table 10. Time of Day Number Percent Mornings Afternoons Evenings Both mornings and afternoons Both afternoons and evenings Other 1,017 745 157 74 23 19 50% 37% 8% 4% 1% 1% 25 Davs of the Week. The majority of the older adults went out into the community on both weekdays and weekends. Four times as many older adults went on weekdays as on weekends. Table 11. Days of the Week Number Percent Week days Weekends Both 761 171 1,112 37% 8% 54% Missed Activities. In the past six months, these older adults did report that they missed, cancelled and did not attend or do several types of activities because of problems with transportation. Only 12% and 11 % respectively cancelled I missed a doctor's appointment or did not pick a prescription. Table 12. Missed Activities Number Percent Not attend a social activity 256 15% Did not attend a religious activity 219 13% Canceled or missed doctor's appointment 212 12% Did not shop for groceries 190 11 % Did not pick up a prescription 175 10% Did not attend a family activity 175 10% Willinaness to Pav for One Wav Transportation within Rancho Cucamonaa. Most of the older adults (1,236 of the 1,700 respondents) were willing to pay between $.50 - $1.99 for one-way transportation within Rancho Cucamonga. Table 13. Willingness to Pay for One Way Transportation Number Percent $.50 - $1.99 1,236 73% $2.00 - 3.99 345 20% $4.00 - 5.99 83 5% $6.00 - 7.99 13 <1% $8.00 - or more 23 1% 26 Willinaness to Pay for One Way Transportation Outside Rancho Cucamonaa. Most of the older adults were willing to pay a little more for transportation outside of the community. Of the 1,657 respondents, forty-five percent were willing to pay between $2.00-3.99 for a one-way trip outside Rancho Cucamonga. Thirty-one percent (31%) were willing to pay $.50 - $1.99 for one-way transportation within Rancho Cucamonga. Table 14. Willingness to Pay for One Way Transportation Number Percent $.50 - $1.99 518 31% $2.00 - 3.99 748 45% $4.00 - 5.99 267 16% $6.00 - 7.99 68 4% $8.00 - or more 56 3% Tvpes of Transportation Used. In the past month, most older adults used their personal car for trips outside of their immediate neighborhood or were driven by others. Eighty-three percent (83%) used their personal car for trips outside of their neighborhood. Ninety percent or more of the older adults did NOT use public transportation at all. Walking as a mode of transportation was used by 23% of the older adults. Table 15. Types of Transportation Used Not at all 1-2x 3x Alwavs use Walk 77% 12% 7% 4% Bicycle 91% 3% 2% 5% Personal car 17% 6% 12% 65% Driven by others 48% 21% 20% 11% Shared ride 90% 6% 3% 2% Taxi or cab 96% 3% <1% 1% Bus 96% 2% 1% 1% Metrolink 94% 5% <1% 1% Part D. About Their Transportation Preferences Most Preferred Tvpe of Transportation. Older adults ranked use of their own personal car as their most preferred type of transportation. Their second and third most preferred type of transportation was getting a ride from someone else (52%) and walking (36%). 27 Table 16. Most Preferred Type of Transportation Percent Rank Use own car Get a ride from someone else Walk Use the Metrolink Share a ride Take a bus Take a taxi or cab Ride a bicycle 92% 52% 36% 20% 18% 18% 13% 11% 1 2 3 4 5 6 7 8 Least Preferred Type of Transportation. The older adults ranked riding a bicycle as their least preferred type of transportation. Their second and third least preferred type of transportation were taking a taxi or cab (87%) and sharing a ride (82%). Table 17. Least Preferred Type of Transportation Percent Rank Ride a bicycle Take a taxi or cab Share a ride Take a bus Use the Metrolink Walk Get a ride from someone else Use own car 89% 87% 82% 82% 80% . 64% 48% 8% 1 2 3 4 5 6 7 8 Public Transportation System Preference. Regarding their preference for a public transportation system that had a fixed route and schedule (like a bus or train) or a public transportation system that require riders to call when they need it (like a taxi cab or ACCESS and the YMCA bus), the older adults had no preference. If they had to indicate a preference, most older adults would prefer to call when they needed to use the transportation system than a transportation system with a fixed route and schedule. Table 18. Public Transportation System Preference Number Fixed route and schedule Call when needed No preference 433 648 748 28 Percent 24% 35% 41% Reasons for Usina a Bus. Affordable fare, convenient location, and reliable service were the three most frequent reasons for using a bus. The three least frequent reasons for using a bus were friendly driver, not very many packages to carry, and ability to accommodate a person with disability. Table 19. Reasons for Using a Bus Affordable fare Convenient location Reliable service Feel safe Physically able to ride a bus Reasonable time for total trip Friendly driver Protection from weather Can accommodate a person with disability Not very many packages to carry Number Percent 319 280 271 237 221 167 144 140 103 90 14% 13% 12% 11% 10% 8% 7% 6% 5% 4% Reasons for NOT Usina a Bus. The three most frequent reasons for NOT using a bus were the total time for the trip is too long, it is too far to go to the bus stop, and the wait is too long. The three least frequent reasons for NOT using a bus were that the area at the bus stop is too busy, they are too ill or frail to travel, and it is too expensive to ride the bus. Table 20. Reasons for NOT Using a Bus Number Percent Total time for trip too long 473 21% Too far to go to the bus stop 464 21 % Wait is too long 434 20% Too difficult to carry packages on bus 430 20% Does not stop at desired location 421 19% Afraid to use after dark 420 19% No bus available 395 18% No protection from weather 382 17% (sun, rain) at bus stops Feel unsafe 277 13% Lack of reliable service 264 12% Difficult to use due to a disability 219 10% Too expensive 149 7% Too ill orfrail to travel 102 5% Area at the bus stop is too busy 83 4% 29 Reasons for Usina a Shared Ride. The three most frequent reasons for using a shared ride like ACCESS or the YMCA bus were convenient location, feeling safe, and affordable fare. The three least frequent reasons for using a shared ride were not very many packages to carry, friendliness of the driver, and reasonable time for total trip. Table 21. Reasons for Using a Shared Ride Number Convenient location Feel safe Affordable fare Reliable service Physically able to ride a bus Can accommodate a person with disability Protection from weather Reasonable time for total trip Friendly driver Not very many to carry Percent 165 148 145 134 117 103 100 85 82 59 7% 7% 7% 6% 5% 5% 5% 4% 4% 3% Reasons for NOT Usina a Shared Ride. The three most frequent reasons for NOT using a shared ride were the total time for the trip is too long, the wait is too long, and no shared ride is available. The three least frequent reasons for NOT using a shared ride were they are too ill or frail to travel, feel unsafe, and it is too expensive to share a ride. Table 22. Reasons for NOT Using a Shared Ride Number Percent No shared ride available 230 10% Wait is too long 230 10% Total time for trip too long 230 10% Afraid to use after dark 174 8% Too difficult to carry packages on bus 172 8% Does not stop at desired location 160 7% Lack of reliable service 142 6% Difficult to use due to a disability 136 6% No protection from weather 105 5% (sun, rain) at bus stops Too expensive 102 5% Feeling unsafe 101 5% Too ill or frail to travel 57 3% 30 Reasons for usina a taxi or cab. The three most frequent reasons for using a taxi or cab were convenient location, reliable service, and protection from the weather. The three least frequent reasons for using a taxi or cab were not too many packages to carry, affordable fare, and feel safe. Table 23. Reasons for Using a Taxi or Cab Number Convenient location Reliable service Protection from weather Physically able to ride a bus Reasonable time for total trip Can accommodate a person with disability Feel safe Affordable fare Not very many to carry Percent 255 129 83 76 73 67 66 56 44 12% 6% 4% 3% 3% 3% 3% 3% 2% Reasons for NOT usina a taxi or cab The overwhelming reason that older adults did NOT use a taxi or cab was the cost, namely, too expensive. The other two most frequent reasons for NOT using a taxi or cab were the wait is too long and the older adults felt unsafe. The three least frequent reasons for NOT using a taxi or cab were no protection from weather, total time for the trip is too long, and no taxi or cab is available. Table 24. Reasons for NOT Using a Taxi or Cab Too expensive Wait is too long Feeling unsafe Difficult to use due to a disability Too ill or frail to travel Afraid to use after dark Too difficult to carry packages on bus No taxi or cab available Total time for trip too long Lack of reliable service No protection from weather (sun, rain) at bus stops 31 Number Percent 658 167 139 127 126 111 103 96 88 79 42 30% 8% 6% 6% 6% 5% 5% 4% 4% 4% 2% Reasons for NOT Walkina or Ridina a Bicycle. The last mode of transportation used by older adults was walking or riding a bicycle. The three most frequent reasons for NOT walking or riding a bicycle were that the older adults have difficulty balancing or walking, not strong enough, and the intersections are too dangerous. The three least frequent reasons for NOT walking or riding a bicycle were.lack of sidewalks, no place to stop in the middle of the street if the light changes red, and the signal lights change too quickly. Table 25. Reasons for NOT Walking or Riding a Bicycle Number Percent Have difficulty balancing or walking 367 17% Not strong enough 361 16% Intersections are too dangerous 343 16% Too hard to carry packages 341 15% Concern about weather 294 13% (too hot, too cold, too damp) Takes too much time 255 12% Lack of benches to rest 254 12% Lack of bicycle paths 232 11% Signal lights change too quickly 214 10% No place to stop in the middle of 200 9% street if the light changes red Lack of sidewalks 185 8% Ratings of Transportation System Used. The yarious transportation systems (OMNI bus, ACCESS or YMCA bus shared ride, and taxi or cab) were rated by the older adults. The majority of the older adults rated the three transportation systems as good to fair. Table 26. Ratings of Transportation System Used Very Excellent Good Good Fair Poor Bus 1% 14% 37% 34% 14% Shared ride 4% 19% 33% 30% 15% Taxi or cab 6% 10% 37% 34% 13% Satisfaction with Current Transportation System. Fifty-one (51 %) percent ind icated that they are very satisfied with the type of transportation that they currently used to get around the community; while twenty-six (26%) percent indicated that they were satisfied with the type of transportation that they currently use to get around the community. The remainder (22%) were either dissatisfied, very dissatisfied or neither satisfied or dissatisfied. 32 Table 27. Satisfaction with Current Transportation System Number Very satisfied Satisfied Neither satisfied or dissatisfied Dissatisfied Very dissatisfied 773 405 233 60 38 Percent 51% 27% 15% 4% 3% Change in Personal Transportation Needs. In the next year, only 22% saw their personal transportation needs changing. III. Comparison of Drivers and Non-drivers Characteristics of Drivers and Non-Drivers. Of the total 2,210 respondents, currently 1,708 (79%) were driving and 442 (21 %) were not driving. The typical older adults who drives and those who do NOT drive both were more likely to be married, Caucasian, women with a high school degree living with their spouse, relative or friend. Moreover, drivers were more likely to be retired, younger (60-74 years of age) and with a higher income ($15,000- 44,999). Non drivers were more likely to be somewhat older (65-84 years of age), with a lower household income (under $30,000) and more likely to be involved in volunteer activities (41 %) and disabled (35%). Table 28. Characteristics of Older Adults Drivers and Non-drivers Drivers Gender (2,039) Female Male 59% 41% Age (n = 2,025) <65 years of age 65-74 years of age 75-84 years of age 85 or older 33% 40% 21% 6% Ethnicity (n = 1,972) Caucasian / White African American / Black Hispanic Asian/Pacific Islander Native American 77% 9% 9% 3% 2% 33 Non-Drivers 73% 27% 2% 24% 49% 16% 69% 10% 14% 1% 1% Level of Education (n = 1,982) Less than high school 6% 18% High school diploma 46% 52% Associate degree 18% 16% Bachelor's degree 17% 10% Master's degree 10% 2% Doctorate I JD I MD 3% 2% Household Income (n = 289) 0-$14,999 10% 40% $15,000-29,999 28% 40% $30,000-44,999 20% 8% $45,000-59,999 11% 4% $60,000-74,999 12% 10% $75,000 or more 19% 3% Employment Status Work full-time days (n = 241) 99% <1% Work full-time nights (n = 102) 85% 15% Work part-time days (n = 155) 90% 10% Work part-time nights (n = 71) 79% 21% Volunteer during the day (n = 674) 82% 18% Volunteer in evenings (n = 79) 67% 33% Day time student (n = 61) 89% 12% Evening student (n = 51) 80% 20% Retired (n = 973) 75% 25% Disabled (n = 138) 65% 35% Marital Status (n = 2,030) Married 63% 40% Divorced 15% 11% Widowed 21% 43% Never married 1% 6% Living Arrangements (n=2,040) Live alone in their own home 27% 18% Live in their home with a caregiver 1% 6% Live in their home with a spouse, 69% 58% relative or friend Live in a senior housing, assisted living 4% 19% Zip Codes (n = 2069) 91701 41% 41% 91729 1% 1% 91730 30% 36% 91737 19% 14% 91739 10% 20% 34 Health Status. Older adults who drive self-reported better heath, vision, hearing and reaction time than non-drivers. Eighty-three percent of the drivers reported that they were independent and fully mobile, while 70% of the non- drivers reported that they were somewhat restricted in their physical activity or dependent upon others. Clearly, non-drivers were frailer than drivers. Table 29. Health Status Drivers Non-Drivers Health (n = 2, 013) Excellent 19% <1% Very Good 39% 15% Good 28% 33% Fair 12% 43% Poor 2% 9% Vision (n = 2,009) Excellent 15% 3% Very Good 41% 11% Good 33% 41% Fair 10% 30% Poor 1% 15% Hearing (n = 1.980) Excellent 18% 5% Very Good 36% 23% Good 31% 24% Fair 14% 34% Poor 2% 13% Reaction time (n = 1,982) Excellent 21% 5% Very Good 42% 15% Good 30% 30% Fair 7% 34% Poor 1% 16% Table 30. Lifestyle Ratings (n=2,008) Drivers Non Drivers Independent, fully mobile 83% 30% Somewhat restricted activity 15% 42% Dependent upon others 2% 28% 35 Reasons for Not Drivina and Alternatives to Not Drivina. The three most frequent reasons by non-drivers for not driving were that they were no longer comfortable driving, they did not like to drive at night, and there was too much traffic. The main alternatives to driving one's own car were getting a ride from someone else (41 %) and staying at home (31%). Table 31. Non-Drivers' Reasons for Not Driving Number Percent Do not like to drive at night No access to vehicle Do not like to drive when it is rainy Do not like to drive very far Do not like to drive on the freeways Too much traffic No longer comfortable driving 88 62 61 67 72 75 95 20% 14% 14% 15% 16% 17% 21% Table 32. Non Drivers' Alternatives to Driving (n = 315) Number Percent Get a ride from someone else Stay at home Use a shared ride Walk or ride a bicycle Use public transportation 130 97 52 15 20 41% 31% 17% 5% 6% Number of Trips. Drivers made more frequent trips within and outside of Rancho Cucamonga than did non-drivers. Seventy-six percent (76%) of the drivers made 10 or more trips within Rancho Cucamonga, while sixty-nine percent (69%) of the non-drivers made 1-9 trips within Rancho Cucamonga. Forty-seven percent (47%) of the drivers made 10 or more trips outside Rancho Cucamonga, while the 58% of the non-drivers made 1-4 trips outside Rancho Cucamonga. Table 33. Number of Trips Drivers Non Drivers Within Rancho Cucamonga (n = 1,953) None 1-4 trips 5-9 trips 10+ trips 2% 8% 14% 76% 7% 38% 31% 24% 36 Outside Rancho Cucamonga (n = 1,895) None 1-4 trips 5-9 trips 10+ trips 6% 28% 18% 47% 16% 58% 14% 12% Time of Dav and Dav of the Week. Drivers and non-drivers were very similar in that they usually go out into the community in the mornings. However, they differ in that drivers (59%) usually go out into the community both on weekdays and weekends, while the non-drivers (55%) usually non-drivers usually go out into the community on weekdays. Table 34. Time of Day Drivers (n=1,588) Non-Drivers (n=398) Mornings Afternoons Evenings Both mornings and afternoons Both afternoons and evenings Other 50% 37% 7% 4% 1% <1% 50% 36% 9% 3% 0% <1% Table 35. Days of the Week Drivers (n=1,592) Non-Drivers (n=402) Week days Weekends Both 32% 8% 59% 55% 10% 35% Missed Activities. Because of lack of transportation, non-drivers missed a great many more activities than drivers. The three most frequent activities missed by non-drivers were religious activities (43%), social activities (41 %), and having to cancel a doctor's appointment (38%). More non-drivers than drivers missed medically necessary activities, namely, keeping a doctor's appointments and picking up a prescription. Non-drivers missed or cancelled doctors' appointment 38% of the time compared to 5% of the time for drivers because of lack of transportation. Non-drivers did not pick up a prescription 28% of the time compared to 6% of the time for drivers because of lack of transportation. 37 Table 36. Missed Activities Not attend a social activity (n = 1,718) Did not attend a religious activity (n = 1,727) Canceled or missed doctor's appointment (n = 1,797) Did not shop for groceries (n = 1,760) Did not pick up a prescription (n = 1,770) Did not attend a family activity (n = 1,710) Drivers 9% 6% 5% 5% 6% 6% Non-Drivers 41% 43% 38% 34% 28% 32% Willinaness to Pay. The majority of both drivers and non-drivers were willing to pay between $.50-1.99 for a one-way trip within Rancho Cucamonga. Both drivers and non-drivers were willing to pay more for a one-way trip outside Rancho Cucamonga than for a one way trip within Rancho Cucamonga. Forty- seven percent (47%) of the drivers and 41 % of the non-drivers were willing to pay between $2.00-3.99 for a one-way trip outside of the community. Table 37. Willingness to Pay for One Way Transportation Within RC Drivers (n=1 ,301) $0.50 - 1.99 $2.00 - 3.99 $4.00 - 5.99 $6.00 - 7.99 $8.00 - or more 75% 20% 4% <1% <1% Non-Drivers (n=371 ) 66% 21% 9% <1% 3% Table 38. Willingness to Pay for One Way Transportation Outside RC Drivers (n=1,290) $0.50 - 1.99 $2.00 - 3.99 $4.00 - 5.99 $6.00 - 7.99 $8.00 - or more 31% 47% 16% 4% 3% 38 Non-Drivers (n=343) 31% 41% 18% 4% 6% Tvpes of Transportation Used. In the past month, drivers mostly used their personal car (89%) or were driven (45%) for trips outside of their immediate neighborhood. Eighty-one percent of the non-drivers were driven by others or used their personal car driven by someone else (47%). Twelve percent of the drivers and 25% of the non-drivers used walking as a means of transportation. Non-drivers were eight times more likely to use the bus than drivers. Table 39. Types of Transportation Used Drivers Walk Bicycle Personal car Driven by others Shared ride Taxi or cab Bus Metrolink 12% 10% 89% 45% 6% 3% 2% 5% Non-Drivers 25% 5% 47% 81% 29% 6% 17% 7% Most Preferred Tvpe of Transportation. Drivers most preferred to use their own car or to get a ride from others. Getting a ride from someone else (90%) was the most frequently used type of transportation by non-drivers. Although they did not drive, non-drivers were next most likely to prefer using their personal car (63%), presumably driven by a spouse, relative or friend, to meet their transportation needs. Table 40. Most Preferred Type of Transportation Drivers Use own car (n=1, 758) Get a ride from someone (n=1 ,201) Walk (n=1 ,173) Use the Metrolink (n=1 ,062) Take a bus (n=1.204) Share a ride (n=1 ,083) Take a taxi or cab (n=1 ,240) Ride a bicycle (n=1, 180) 96% 42% 35% 21% 17% 15% 12% 10% 39 Non-Drivers 63% 90% 40% 19% 26% 32% 21% 12% Least Preferred TYDe of TransDortation. Drivers and non-drivers ranked riding a bicycle as their least preferred type of transportation (90% and 88% respectively). Drivers ranked taking a taxi (88%) and sharing a ride (85%) as their second and third least preferred type of transportation. Non-drivers ranked using the Metrolink (82%) andtaking a taxi (79%) as their second and third least preferred type of transportation. Table 41. Least Preferred Type of Transportation Drivers Ride a bicycle (n=1,180) Take a taxi or cab (n=1 ,240) Share a ride (n=1 ,083) Take a bus (n=1.204) Use the Metrolink (n=1 ,062) Walk (n=1,173) Get a ride from someone else (n=1 ,201) Use own car (n=1, 758) 90% (1) 88% (2) 85% (3) 83%(4) 79% (5) 65% (6) 59% (7) 4%(8) Non-Drivers 88% (1) 79% (3) 68% (5) 74%(4) 82% (2) 60% (6) 10% (8) 37% (7) Public TransDortation System Preference. Drivers (43%) were more likely to have no preference between a public transportation schedule that is a fixed route and schedule and a public transportation system that you call when you need it. Fifty-two percent (52%) of the non-drivers preferred a public transportation system that one calls when they need to use it. Table 42. Public Transportation System Preference Drivers (n=1,446) Fixed route and schedule Call when needed No preference 26% 31% 43% Non-Drivers (n=351 ) 17% 52% 31% Ratinas of TYDeS of TransDortation Used. Non-drivers did not rate bus and shared ride transportation as highly as drivers. Sixty-two percent of non- drivers rated bus transportation as good to fair compared to 73% of the drivers. Fifty-six percent of the non-drivers rated the shared ride as good to fair compared to 63% of the drivers. Taxi transportation was rated as good to fair by slightly more non-drivers than drivers 73% compared to 71% respectively. 40 Table 43. Ratings of Transportation Used Drivers Non-Drivers Bus (n=761) Excellent 1% 3% Very Good 13% 15% Good 37% 35% Fair 36% 27% Poor 13% 21% Shared ride (n=572) Excellent 3% 7% Very Good 19% 21% Good 34% 24% Fair 29% 32% Poor 15% 16% Taxi or cab (n=833) Excellent 7% 3% Very Good 11% 5% Good 36% 39% Fair 35% 34% Poor 11% 18% Satisfaction with Current Transportation System. Not surprising, drivers were more satisfied with their current transportation system, Le., the use of their personal car. Non drivers were less satisfied with their current transportation system. Table 44. Satisfaction with Current Transportation System Drivers (n=1,191) Non-Drivers (n=298) Very satisfied Satisfied Neither satisfied or dissatisfied Dissatisfied Very dissatisfied 58% 25% 13% 2% 2% 24% 34% 26% 11% 6% Anticipated Chanae in Transportation Needs. The great majority of the drivers (81 %) and non-drivers (65%) did NOT anticipate a change in their transportation needs in the next year. However, more non-drivers (35%) than drivers (19%) anticipated a change in their transportation needs. 41 Table 45. Anticipated Change in Transportation Needs Drivers (n=1,417) Non-Drivers (n=343) Yes, anticipate a change 19% 35% IV. Comparison of the Frail, Near-Frail and Non-Frail Older Adults Within the older adults, there were three levels of frailty based on the respondents rating of their lifestyle: o independent, fully mobile (non-frail) o somewhat restricted in physical activity, but able to live on one's own and get out for basic necessities (near-frail) o dependent upon others for most basic necessities(frail) Characteristics of Older Adults bv level of Frailtv. Older adults who are either independent, restricted in physical activity, or dependent upon others were all more likely to be female, married, Caucasian with a high school degree and living with their spouse, relative or friend. Older adults restricted in physical activity (37%) and those who are dependent upon others (54%) were more likely to be between the ages of 75-84 years. Independent older adults were more likely to be younger and less than 65 years of age (74%). The household income of older adults who are independent were distributed across all income categories with the highest percent in the $15,000- 29,999. Those older adults who are restricted in physical activity or dependent upon others were more likely to have a household income in the $15,000-44,999 category. Independent older adults were more likely to be working full time or part- time or a daytime student. Older adults who are restricted in physical activity or dependent upon others were more likely to be disabled or volunteering in the evenings. Table 46. Characteristics of Older Adults by level of Frailty IndeD Restricted DeD Gender (n=2,026) Female Male 61% 40% 63% 37% 71% 29% 42 Age (n = 2,033) <65 years of age 33% 17% 15% 65-74 years of age 42% 31% 13% 75-84 years of age 21% 37% 55% 85 or older 5% 15% 17% Ethnicity (n = 1,982) Caucasian / White 74% 77% 76% African American / Black 10% 8% <1% Hispanic 11% 6% 17% Asian/Pacific Islander 3% 4% 2% Native American 1% 3% <1% Level of Education (n=1,995) Less than high school 7% 11% 20% High school diploma 45% 52% 51% Associate degree 19% 13% 23% Bachelor's degree 17% 13% 6% Master's degree 10% 5% <1% Doctorate / JD / MD 2% 6% <1% . Household Income (n=1, 745) 0-$14,999 12% 24% 35% $15,000-29,999 27% 43% 45% $30,000-44,999 19% 13% 13% $45,000-59,999 12% 5% 2% $60,000-74,999 11% 8% 3% $75,000 or more 19% 8% 2% Employment Status Work full-time days (n=241) 15% 2% <1% Work full-time nights (n=102) 5% 2% 5% Work part-time days (n=155) 9% 4% 1% Work part-time nights (n=71) 3% 4% <1% Volunteer during the day (n=674) 33% 33% 24% Volunteer in evenings (n=79) 2% 7% 12% Day time student (n=61) 3% <1% 5% Evening student (n=51) 2% 2% 4% Retired (n=973) 44% 48% 48% Disabled (n=138) 4% 14% 14% Marital Status (n = 1,985) Married 61% 56% 41% Divorced 14% 15% 9% Widowed 22% 28% 48% Never married 2% 1% 2% 43 Living Arrangements (n=1 ,989) Live alone in their own home 27% 24% 28% Live in their home with a caregiver <1% 2% 8% Live in their home with a spouse, relative or friend 67% 65% 59% Live in a senior housing, assisted living 6% 9% 5% Zip Codes (n = 2069) 91701 41% 39% 35% 91729 1% 1% <1% 91730 30% 32% 46% 91737 18% 19% 11% 91739 10% 10% 7% Health Status. Older adults who are independent reported better heath, vision, hearing and reaction time than older adults who are restricted in physical activity or dependent. Seventy-one percent (71 %) of the older adults who are independent reported their health status as very good to good. Seventy-four percent (74%) of those restricted in physical activity reported their health status as good to fair similar to that reported by those who are dependent upon others (75%). Seventeen percent (17%) of those who are dependent reported their health status as poor. Seventy-seven percent (77%) of the older adults who are independent reported their vision as very good to good. Seventy-four percent (74%) of those restricted in physical activity reported their vision as good to fair; while 70% of those who are dependent upon others reported their vision as good to fair (70%). Twenty-three percent (23%) of those who are dependent upon others reported their vision as poor. Sixty-seven percent (67%) of the older adults who are independent reported their hearing as very good to good. Sixty-eight percent (68%) of those restricted in physical activity reported their hearing as good to fair; while 53% of those who are dependent upon others reported their hearing as good to fair. Twenty-three percent (23%) of those who are dependent upon others reported their vision as poor. Seventy-four (74%) of older adults who are independent reported their reaction time as very good to good. Sixty-seven (67%) percent of those restricted in physical activity reported their reaction time as good to fair while 59% of those who are dependent upon others reported their reaction time as good to fair. Thirty-two percent (32%) of those who are dependent upon others reported their reaction time as poor. 44 Table 47. Health Status Ratings IndeD Restricted OeD Health (n=2, 034) Excellent 20% 3% <1% Very Good 42% 17% 8% Good 29% 29% 26% Fair 9% 45% 49% Poor <1% 6% 17% Vision (n=2,031) Excellent 16% 2% 3% Very Good 43% 15% 4% Good 33% 43% 27% Fair 7% 31% 43% Poor <1% 9% 23% Hearing (n=2,007) Excellent 19% 5% 4% Very Good 38% 23% 18% Good 30% 32% 20% Fair 12% 35% 33% Poor 2% 6% 26% Reaction time (n=2,013) Excellent 20% 10% 6% Very Good 46% 16% 4% Good 28% 38% 23% Fair 5% 29% 36% Poor <1% 7% 32% Part B About Their Driving Vehicle Ownership and Drivina. Most independent older adults owned a vehicle, possessed a driver's license, and were driving. Much fewer older adults who are dependent upon others owned a vehicle, possessed a license, or were driving. Ninety-two percent of those older adults who are independent were driving and 60% who are restricted in physical activity were driving. Only 21 % of those who are dependent were driving. Table 48. Extent of Vehicle Ownership and Driving IndeD Restricted OeD (n=1,4 79) (n=413) (n=140) Own a vehicle 94% 76% 42% Possession of driver's license 94% 73% 36% Drive a vehicle 92% 60% 21% 45 Reasons for Not DrivinQ and Alternatives to Not DrivinQ. The three most frequent reasons reported by older adults who are independent were do not like to drive at night, on the freeways, and when it rains. The three most frequent reasons reported by older adults who are restricted in physical activity were that they do not like to drive at night, do not feel comfortable driving, and do not like to drive on the freeways. The three most frequent reasons reported by older adults who are dependent upon others were that they do not like to drive too far, at night, and do not like to drive on the freeways and in too much traffic. Lack of access to a vehicle was the least frequent reason for not driving mentioned by all levels of frailty. Table 49. Reasons for Not Driving IndeD Restricted OeD Do not like to drive at night (n=581) 54% 47% 29% . I No access to vehicle (n=395) 15% 16% 12% ! Do not like to drive when it is rainy (n=503) 37% 34% 22% Do not like to drive very far (n=500) 34% 33% 33% Do not like to drive on the freeways (n=490) 39% 36% 24% Too much traffic (n=465) 34% 28% 24% No longer comfortable driving (n=434) 23% 43% 17% Alternatives to Not Drivina There was a dramatic difference in the alternatives to not driving among the three levels of frailty. Those who are independent were more likely to take a shared ride or get a ride from someone else (37% and 32% respectively) as an alternative to driving their personal car. Those who are restricted in physical activity were more likely to get a ride from someone else (52%) as an alternative to driving their personal car. Those who are dependent upon others were more likely to stay at home (51 %) as an alternative to driving their personal car. Table 50. Non-Drivers' Alternatives to Driving IndeD (n=181 ) Restricted (n=182) OeD (n=97) Get a ride from someone else Stay at home Use a shared ride Walk or ride a bicycle Use public transportation 32% 15% 37% 10% 7% 52% 24% 18% 4% 2% 33% 51% 8% <1% 8% 46 Number of Trips. Older adults who are independent made more frequent trips within Rancho Cucamonga than older adults who are restricted in physical activity or dependent upon others did. Seventy-six percent (67%) of the older adults who are independent made 10 or more compared to only 43% of those restricted in physical activity and 27% of those dependent upon others. Those who are restricted in physical activity and dependent upon others made fewer trips. Older adults who are independent made more frequent trips outside of Rancho Cucamonga than older adults who are restricted in physical activity or dependent upon others did. Most of them made 1-4 trips outside Rancho Cucamonga. Table 51. Number of Trips Indep Restricted Oep Within Rancho Cucamonga (n=1,373) (n=396) (n=124 ) None 2% 5% 13% 1-4 trips 8% 23% 36% 5-9 trips 13% 29% 24% 10+ trips 76% 43% 27% Indep Restricted Oep Outside Rancho Cucamonga (n=1,345) (n=391 ) (n=102) None 6% 14% 22% 1-4 trips 26% 54% 44% 5-9 tri ps 18% 18% 18% 10+ trips 50% 14% 17% Time of Dav and Dav of the Week. All three groups of older adults were very similar in that they usually go out into the community in the mornings and, to a lesser extent, in the afternoons. However, they differ in the days of the week that they usually go out into the community. Independent older adults and those restricted in physical activity are more likely to go out both on weekdays and weekends, while those who are dependent upon others usually go out into the community on weekdays. 47 Table 52. Time of Day Indep Restricted Dep (n=1,400) (n=410) (n=124) Mornings 49% 55% 48% Afternoons 38% 32% 39% Evenings 7% 9% 8% Both mornings and afternoons 4% 2% 3% Both afternoons and evenings 1% 2% <1% All three <1% <1% <1% Table 53. Days of the Week Indep Restricted Dep (n=1,408) (n=407) (n=122) Week days 33% 43% 66% Weekends 8% 12% 3% Both 60% 45% 32% Missed Activities. Because of lack of transportation, those older adults who are restricted in physical activity and dependent upon others missed many more activities than those adults who are independent. The three most frequent activities missed by those restricted in physical activity were social activities (29%), religious activities (24%), and canceling a doctor's appointment (24%). Similarly, older adults who are dependent upon others missed religious activities (46%), social activities (43%), and family activities (41%) most frequently. Although they were less likely to miss medically necessary activities, namely, keeping a doctor's appointments and picking up a prescription, than other activities, the percentages were still high (34% and 35% respectively). Table 54. Missed Activities Indep Restricted Dep (n=1,400) (n=410) (n=124) Not attend a social activity (n=1 ,674) 8% 29% 43% Did not attend a religious activity 6% 24% 46% (n=1,685) Canceled or missed doctor's appointment (n=1,739) 5% 24% 34% Did not shop for groceries (n=1,709) 5% 20% 35% Did not pick up a prescription (n=1 ,713) 5% 15% 40% Did not attend a family activity (n=1 ,667) 5% 19% 41% 48 WillinQness to Pay. The majority of older adults at the three levels of frailty were willing to pay between $.50-1.99 for a one-way trip within Rancho Cucamonga and $.50-3.99 for a one-way trip outside Rancho Cucamonga. Table 55. Willingness to Pay for One Way Transportation Within RC IndeD Restricted OeD (n=1,163) (n=348) (n=120) $0.50 - 1.99 75% 67% 66% $2.00 - 3.99 19% 26% 28% $4.00 - 5.99 4% 5% 3% $6.00 - 7.99 <1% <1% 2% $8.00 - or more 1% 1% 2% Table 56. Willingness to Pay for One Way Transportation Outside RC IndeD Restricted OeD (n=1,133) (n=351 ) (n=105) $0.50 - 1.99 31% 27% 31% $2.00 - 3.99 46% 46% 48% $4.00 - 5.99 16% 17% 17% $6.00 - 7.99 4% 5% <1% $8.00 - or more 3% 5% 4% Tvpes of Transportation Used. In the past month, older adults who are independent were to use their personal car (88%) or be driven by others (44%) for trips outside of their immediate neighborhood. Older adults who are restricted in physical activity were equally as likely to use their personal car as to be driven by others (72%). However, older adults who are dependent upon others were mostly driven by others (82%) or use their personal car (39%). Older adults who are dependent upon others were more likely to take the Metrolink than older adults who are independent or restricted in physical activity. Table 57. Types of Transportation Used IndeD Restricted OeD Walk 24% 24% 14% Bicycle 9% 10% 6% Personal car 88% 72% 39% Driven by others 43% 72% 82% Shared ride 5% 19% 20% Taxi or cab 4% 3% 6% Bus 3% 3% 17% Metrolink 6% 4% 11% 49 Most Preferred Tvpe of Transportation. As an alternative to the use of their personal car, older adults who are independent or who are restricted in physical activity were most likely to be driven to prefer to use their own car than any other type of transportation (97% and 82% respectively). The most preferred type of transportation used by those who are dependent on others was to be driven by others. Table 58. Most Preferred Type of Transportation Indep Restricted Dep Walk (n=1, 157) Bicycle (n=1, 171) Personal car (n=1,720) Driven byothers (n=1,181) Shared ride (n=1.065) Taxi or cab (n=1,208) Bus (n=1, 174) Metrolink (n=1 ,050) 40% 14% 97% 43% 16% 13% 19% 23% 19% 3% 82% 68% 22% 12% 13% 14% 28% <0% 47% 84% 31% 25% 18% 11% Least Preferred Tvpe of Transportation. For all three levels of activity, using a bicycle was rated the least preferred type of transportation. Table 59. Least Preferred Type of Transportation Indep Restricted Dep Walk (n=1, 157) Bicycle (n=1,171) Personal car (n=1,720) Driven by others (n=1 ,720) Shared ride (n=1.065) Taxi or cab (n=1,208) Bus (n=1,174) Metrolink (n=1,050) 60% (5) 87% (1) 29% (7) 58% (6) 84% (2) 87% (1) 81 % (3) 77% (4) 81% (5) 97% (1) 39% (7) 32% (8) 78% (6) 88% (2) 87% (3) 86% (4) 73% (6) 100% (1) 31% (8) 16% (9) 69% (7) 75% (5) 82% (4) 89% (3) Public Transportation System Preference. Older adults who are independent were more likely to have no preference between a public . transportation schedule that is a fixed route and schedule and a public transportation system that you call when you need it. However, older adults who are restricted in physical activity and dependent upon others (51% and 54% respectively) preferred a public transportation system that one calls when they need to use it. 50 Table 60. Public Transportation System Preference Indep Restricted Oep (n=1,275) (n=358) (n=123) Fixed route and schedule 26% 19% 14% Call when needed 30% 51% 54% No preference 46% 30% 33% Ratinas of TVDes of TransDortation. Older adults who are restricted in physical activity or dependent did not rate bus and shared ride transportation as high as those who are independent. Seventy-seven percent (77%) of those adults who are independent rated the bus as good to fair, 73% rated the taxi or cab as good to fair, and 62% rated the shared ride as good to fair. Sixty-three percent of those adults who are restricted in physical activity rated the bus as good to fair, 60% rated the taxi or cab as good to fair, and 62% rated the shared ride as good to fair. Seventy percent (70%) of those adults who are dependent rated the shared ride as good to fair, and 96% rated the shared ride as good to fair. The bus was rated most poorly. Sixty-nine percent of those older adults who are dependent upon others rated the bus as fair to poor. Table 61. Ratings of Transportation Used Tvpes of Transportation Indep Restricted Oep Bus (n=761) Excellent 2% <1% <1% Very Good 14% 12% 13% Good 40% 36% 18% Fair 33% 27% 49% Poor 11% 24% 20% Shared ride (n=572) Excellent 5% 2% <1% Very Good 21% 14% 11% Good 35% 30% 32% Fair 27% 32% 38% Poor 13% 22% 19% Taxi or cab (n=833) Excellent 6% 7% <1% Very Good 11% 8% <1% Good 38% 35% 40% Fair 35% 30% 53% Poor 10% 20% 7% 51 Satisfaction with Current Transportation System. Not surprising, older adults who are independent were very satisfied with their current transportation system. Older adults who are restricted in physical activity or dependent upon others rated their current system as very satisfied to satisfied. Fourteen percent of those who are dependent were dissatisfied with their current transportation system. . Table 62. Satisfaction with Current Transportation System IndeD Restricted OeD (n=1,030) (n=312) (n=104) Very satisfied 61% 31% 14% Satisfied 25% 31% 39% Neither satisfied or dissatisfied 11% 25% 26% Dissatisfied 2% 9% 14% Very dissatisfied 2% 3% 7% Anticipated Chanae in Transportation Needs. The great majority of the older adults who are independent (84%) did NOT anticipate a change in their transportation needs in the next year. However, slightly more older adults restricted in physical activity (37%) than those who are dependent upon others (35%) anticipated a change in their transportation needs. Table 63. Anticipated Change in Transportation Needs IndeD (n=1,260) Restricted OeD (n=357) (n=126) Yes, anticipate a change 16% 37% 34% 52 Recommendations Several observations and recommendations for further investigation and action are presented. Is there a serious and immediate transportation problem? No, the survey indicated that the majority of the Rancho Cucamonga residents are satisfied with their current transportation system, namely use of their own personal car or having someone else drive them when they have a transportation need. Very little experience with public transportation exists even though there is a disproportionately high dissatisfaction with public transportation. Much of the dissatisfaction may be based on hearsay rather than actual personal experience. 1. Mount a Imaae Buildina Campaian First and foremost, the City of Rancho Cucamonga needs to mount a campaign to desensitize older adults and address their negative feelings about public and alternative forms of transportation. It is not uncommon for individuals to be negative about the unknown but unless these negative feelings are addressed, any improvements in the transportation systems for seniors may be greeted with similar negative feelings. 2. Conduct Focus Groups Conduct focus groups of older adult users and nonusers of bus and shared ride services. The primary purpose of the focus groups would be to identify what advertising incentives and educational materials and events older adults believe would motivate them to try and use alternative forms of transportation. The secondary purpose of the focus groups would be to increase ridership by sparking curiosity and interest. 3. Develop an Educational Awareness Campaian of Transportation Options An educational awareness campaign should be initiated to disseminate informational brochures to older adults about the existing transportation options and resources for greater mobility for those with more limited access to transportation. Older adults may not be aware of existing transportation resources because there is no imminent need to use them or they may not be utilizing them because they do not know how to 53 access information about available community resources. Many community resources may be underutilized. 4. Develop a Strateaic Marketina Plan for Promotina Shared Ride and Bus Usaae A strategic marketing plan for the promotion of shared ride and bus usage should be developed outlining how to promote these transportation options directly to older adults. One marketing strategy might be the collaborative development of collateral materials about transportation resources for Rancho Cucamonga residents. Another marketing strategy might be the development of a table display or video discussing transportation options for seniors. A hotline might be developed to answer questions about transportation alternatives until older adults become more familiar with how to access the systems and how to read and understand the schedules and routes. 5. Offer a Transportation Subsidy Offer alternative transportation at the lowest "willingness" to pay levels and subsidize the cost until older adults are sensitized to use the existing transportation and then reassess their willingness to pay at a higher fare. This may be an opportune time to introduce alternative transportation use with the higher costs of fuel--added to the normal costs of repairs and insurance for one's own vehicle. 6. Improve the Existina SYstem. Because the ratings of the existing system are so poor, older adults may be reluctant to try them. The City should establish as a goal to reduce the fair and poor rating to less than 10% of the riders. This will encourage ridership. 7. Analysis ofthe At-Risk Populations Lack of transportation is an intersection of poverty, age and frailty. The very old, the frail, and the poor are least likely to be driving. While poverty may not increase, old age and frailty will increase in the near term as the population ages in place. Although the numbers are small at this time, they can be expected to increase with the aging of the population. An analysis of the future growth of the at-risk populations should be undertaken. 54 8. Develop Communitv Collaborations Church and social activities may be some of the first activities to go as one ages and becomes frailer. One might enlist the churches to form volunteer programs to get people to church and other social activities. This would leave the shared bus focus more on the necessary trips such a doctor's visits. A travel buddy program might be initiated with a friendly travel companion for those who are reluctant to try and use the transportation system. 9. Conduct a Consumer Oriented Assessment In the future, a consumer-oriented assessment should be conducted that includes an assessment of consumer satisfaction with the transportation system and older adults' willingness to pay. The City has just conducted an assessment of senior transportation needs. A logical next step would be to reassess the older adults' level of use and satisfaction with alternative transportation systems after a successful program to increase ridership and expand senior transportation services. 55 Comments The older adults were asked whether there were any other transportation concerns or issues that the City of Rancho Cucamonga should consider in planning for the future. Here are their comments. 1. Have more transportation for seniors, like taxis, and buses. 2. Mass transit to Inland Empire. 3. Need streetlights on Alta Cuesta Drive and night driving is not safe. Also not enough streetlights that are bright enough, and over street sight are difficult to see at night and at dusk. I like the new street signs that are florescent. The work very well. The left turn lane going on to Red Hill is very dangerous- Both east and west cars use the same lane. Very Dangerous. Need sidewalks on Red Hill, dangerous to walk on the streets. I support more public transportation. More bright streetlights, and safe sidewalks, and for bike lanes. With in increase in traffic we need more public transportation. Thanks for your interest. 4. The intersection of Red Hill Country Club and Foothill Blvd. Is dangerous. 5. Pacific Electric Rail 6. No buses should be allowed north of Baseline except haven for Chaffey College. When they stop they take up an entire lane and create near accidents and traffic issues north of Baseline. They may have 10r 2 passengers but for the most part they are empty. They contribute greatly to noise pollution and in addition the city issues mega bldg. Permits but do not plan the streets accordingly. Traffic congestion is extremely exaggerated when a bus stops and blocks a lane. 7. Just knowing about all the different options is a relief. and that the cost for getting around won't be so expensive. 56 8. Intersection of Baseline and Archibald the light is not long enough to reach the other side. 9. Please provide a Senior Van Service for Days, Nights, and weekends that are affordable. 10. Need bus services to serve senior counter, shopping at Baseline, med center, and senior apts. On church, Metrolink, Ontario mills plus good interface with bus lines on baseline and foothill. And how are old folks supposed to cross Milliken where there is no readily accessible stoplight. Don't forget Metrolink is the door to the outside world for those without a car. If one doesn't live at Ontario Mills there is no good connection. (see bus #603 route) 11. Bus and city transportation service to Ontario Airport and Metrolink. 12. There is no schedule of bus time fable running in our neighborhood. There should be one as of necessity. 13. I am very concerned regarding the consideration of opening a 1/3 mi. stretch of highland in my area. If this happens, my neighborhood would again be difficult to exit from, unsafe, and noisier (we already have a major street and freeway on 2 sides of our neighborhood. I with the city would be more concerned with our safety.) 14. In speaking with those seniors that have no family support etc. they find getting to and from doctors appointments difficult. 15. Need transportation for shopping and doctor. 16. More buses. 17. More expansive service for people who live in condos, for buses or other transportation. 18. Bus stop by central park on Baseline should be covered. Send out information about YMCA and across transportation. 19. Bus around above 19th street. 20. My wife and I like to walk to the store at Vineyard and Foothill. This is difficult because there aren't sidewalks or walking path between Baker Ave. and Vineyard. I fell once. A path would be great. 57 21. Yes. 22. Seems that those who need rides should be able to get a share ride (access type) of course it will cost but it is offset by the savings of not maintaining a vehicle for most of the same trips. 23. Wider street on Red Hill. 24. The system in Claremont covering a smaller area than RC seems to be very helpful to many senior citizens without personal cars. 25. Car Pooling. 26. At the present time I have no concerns. However, I appreciate your concern in this matter as I am aware that my present situation could change at anytime and then I could be in need of other forms of transportation in the meantime I pray that God will continue to bless me as he has in the past. Note: My friends and I love the activities at the beautiful senior center especially the dancing. Thank You. 27. To have much more rail service similar to the coaster at Red Line in Sand Diego. If my children would commute to their jobs teaching LA it would be great! Asp u friends and I would go more places. 28. Mobile home parks need sidewalks and shuttle vans to supermarkets, library, etc. Hilly terrain makes walking very difficult maybe supermarkets should provide transport for elderly or free delivery of groceries. 29. Survey is too long and repetitious. 30. Improving access to Valle Vista Elementary School. Parking on street. 31. Publish routes of bus line in local newspapers increase number of bike paths. 32. Not at this time. 33. And I still drive. Some of the questions were not answerable. 34. Emergency evacuation. 35. "Power Chairs" available to the needy at no or low cost. Almost impossible to get thru Medicare. 36. More public transportation facility reduces the horrible traffic problem. 58 37. None. Note: Spouses should be included, regardless of age, to all senior activities and events. 38. Dial a ride? 39. . A bus suck as the express that leaves from Montclair. 40. Help for disabled people regarding transportation. 41. More buses. 42. Traffic signals during non-peak hour signal lights should change by... not by peak hours. Gas is too expensive. 43. Por ahora todavia manejo solo aqui en la ciudad por ahora mi necesidad es saber como trabaja al medicare porque no entiendo y necesito atencion medica. Translation. Currently I can still drive although just around the city. I am more concerned in knowing how Medicare works, I have a hard time understanding, and I am in need of medical attention. 44. The city of Rancho is the best city in San Bernardino County I admire them and thank all the staff in the city for this progress and any transportation system is good if the people can't drive. 45. None. We have a beautiful city. Our senior center is fabulous. Thank You. 46. I am in a wheel chair and don't give a damn about transportation except for a car, or an ambulance. 47. RC should look into meals on wheels to service the elderly. 48. People of all ages with special needs. 49. Not at the time. 50. Need better traffic enforcement. 51. Bring a bus up or vehicle to a highway strict. 52. I have no transportation needs as of right now; but I can most purely use some help with the heavy work around the house- inside and outside. We appreciate your concern for us. Thank you very much. 59 53. I had a time when I desperately needed your help and you simply were not there. I do hope that when I fall into that hole I pray for 100 percent more compassion available help. 54. No answer 55. More buses, closer bus stops. 56. Do we have transportation for people who can no longer drive? 57. More frequent bus services. 58. Must address the issues of traffic. Smog levels are increasing as well as noise and many irresponsible drivers (too fast, and do not stop at red lights.) 59. I have a 3-wheel scooter that I use for shopping. Is there transportation that I could use taking it? 60. Traffic congestion storm drains, and flooding during heavy rains. 61. I would appreciate reliable transportation to Ontario Airport and return. 62. Graffiti and gangs (terrorists) 63. I don't know 64. Not for myself 65. RC always paves roads smoothly, then comes back in a couple of months and digs them up and patches them rough as hell leaves them that way, specially in Etiwanda. RC spends all the bucks in Cucamonga and Alta Loma. Also put a 45 mph speed limit on highland Ave. Between Etiwanda Ave. and Rochester. I've seen some drive 80mph there, since its not posted. 66. Improved bus service regarding frequency. 67. (Spanish) "Ojala pusieran el bus por la calle 4 es muy comodo y barato". Translation: I wish there was a bus service available on 4rth Street. It is very comfortable and affordable. 68. Not at this time. 69. Only when people live at home and have no help from relatives or anyone else would they need this service, or can't drive or have or have 60 a car. Your new Center on Baseline is beautiful, I hope to use it some day! RAE Pan Gburn 6250 Kinlock Alta Loma, CA 91737 70. Don't Know 71. It bothers me to constantly see large (standard) size busses empty of riders in the area. It would make sense economically to switch to smaller sized vehicles and increase frequency of availability. From non- rider and only as observer it appears that existing bus service is too expensive and needs to be reevaluated. Thank You. 72. For those who not drive some type of transportation that could pick up at and drive to Dr. appts. - Groceries, shopping, etc. With an expense that a senior could afford. Most seniors are not able to stand on the street corners to be picked up. Waiting in all kinds of weather. 73. Getting out of the house. To visit. To just get out of the house. 74. Not sure at this time. 75. Make bus stops close to home and somewhere to sit down to wait for bus or provide transportation for senior and disabled people. 76. Not that Ian aware of 77. Yes; service problem is developing in traffic congestion with all the new construction and (illegible) money to the area needs to be addressed. 78. People that once went to old senior center for lunch as parties, no longer drive this far to new center. (Some walk from Barrio) Transportation should be provided that location. 79. Perhaps have a Dial-A Ride program. 80. There are huge buses running all over the area with very few passengers. Small buses make sense. 81. More sidewalks will help. More super market South of Foothill will be a great thing. At this time the nearest super market is over two miles. It is one of the things that concerns me when I no longer can drive and wanting to be independent. 61 82. Just make sure that bus transportation does not cost too much and that it runs regular- every 20 to 30 minutes and bus stops that are not too far apart and cover all of Rancho Cucamonga and outlining areas. 83. Bus service on Baseline too far to go to 19th on Foothill 84. More bus routes and stops. Shorter distances between bus stops. 85. Now that you have moved north of our area, I'm caught in Clitch (79) nursing for Commodities monthly. My food is later but I' am it will be worked out. I appreciate all you do for home people. Thanks! Forever grateful. Louise Chanbeu 98-7-2499 86. Use busses that fill up. We observe to many empty ones busses. 87. Have more covered benched bus stops. Sidewalks on every street and bicycle lanes on all streets. Center mediums on street of 2 lanes each way. 88. We need busses to come to center Hermosa and streets 8th Humbold, 24, 25, 26 streets. 89. As you grow you will need omnitrans service in those areas where there are none. 90. Try running a local.city only bus service. 91. Yes a good start with public transportation within the city and surrounding communities. "Shuttle" service to major local destinations Le. to grocery stores, shopping centers, schools betweens. (Use other cities as examples.) 92. Not at this time. 93. Add more police-their response is two slow. Traffic enforcement is nearly non-existent. Record #'s of citizens go through stop signs, RED LIGHTS, and generally are speeding. There is barely any police presence here in R.C. We rarely even see police PD units anywhere in our travels in the city. On the other hand, we frequently see fire trucks outside of restaurants where their guys are inside eating. This should NOT be allowed - it looks bad. Most people see this and are afraid to say anything! 62 94. In the future I might not be able to drive. 95. Make bus routes - less density of population 96. Roads need to repairing, Church St. Mary need signals between Archibald and Heaven, time allowed to turn least at signal on Foothill to Archibald is way to short at night (evening). Many intersections in neighborhoods in dire need of better lighting especially in West side: older areas are becoming far more dangerous. 97. Thank you and hope you can improve your service. 98. More busses per hour scheduled. More low cost transportation, shared and otherwise, for appointments, shopping, etc, with less wait time. A bit off the subject and needed now; cross walks closer to senior residential buildings, hopefully cutting down on jay walking by slower seniors. I have personally witnessed a senior with a walker, crossing north between Amethyst and Archibald who was knocked down by a speeding car eastbound. 99. How much will this cost in Taxes?? Cuz were on a budget. 100. More consistency on transportation and schedules printed in grapevine or monthly issue of city highlights. 101. I wish there were a system of bus transportation like the old days in Tennessee, where I could transfer from one to another every 15 minutes or so and get wherever I needed to go. I work in Chino 102. Just want to thank you all for the beautiful Senior Center. I love it; I used the fitness classes, computer classes. 103. No comments for now that my husband and me still drive. 104. Not for me (at this time) 105. Less traffic on (illegible) make a residential street not a (illegible) fair. 106. Rides to grocery store. Rides to church. Rides to Senior Center. 107. Perhaps better bus arrangements. 108. With having my own car I really haven't concerns at this point. However if I didn't have a car I would have concerns and I'll let you know then. 63 109. The need for more efficient traffic signal timing at many intersections and the coordination of adjacent traffic signals for improved flow along corridors such as Foothill blvd. Baseline Ave. Haven Ave., Milliken Ave. and others. 110. Trees that cover street signs (need pruning), RC drivers drive too fast everywhere. I love fry. 210 extensions! 111. I have not used any other form of transportation other than the metro train because my automobile is my usual method of transportation. 112. This is too personal. Quit building homes, apts, condos, we have too many cars on the street no more new shopping centers this street cannot hold all these cars, fix all the roads up first, tell the city the roads suck, they need new ones, no more cars. What does Education and the money you make have to do with transportation needs, if you don't have a masters you can't get on a bus? No more building, no more cars, no more stores, no more people. This form sucks. They dig up the streets and never come back to report them, pot holes and bumps, Baseline Rd. #1 pot hole. Where is the money going to fix up the city? 113. A transportation system that mimics a person driving a car. Make a call. Get picked up. Takes you where you wish to go. Or schedule the day before. Economical. $2,00 within city. 114. More transportation in the northeast is of this city. Would be nice. And out to Victoria gardens and Ontario mills are such nice. 115. I'm confident that future transportation program will be sufficient to meet the needs of the senior citizens. I hope the education system is planning for future enrollment growth. 116. From services from YMCA bus. 117. Don't know 118. I have not yet been dependent on public transportation therefore I cannot express my opinion. 119. Taxes too high! 120. More cops 64 121. Affordable, reliable, domestic, handyman part time help. 122. As population grows services must be made available to accommodate all residents young and old- working or retired-especially for those with low incomes. 123. Drivers running red lights, running too fast in residential areas. (illegible) 124. As the area grows so should you increase more bus stops located in housing areas. 125. Connecting buss from 19th to Victoria Gardens and Ontario Mills. 126. I'm not sure, ask me in 10-15 years. 127. It would be nice to have affordable transportation for the elderly/disabled who find it hard to use public transportation. Before their deaths both my mother (in a wheel chair) and my sister (on oxygen) had to depend on family for all their needs. Public transportation was impossible for them to use and private transport too costly for low-income situation. 128. Sorry I'm not much help. How about Senior Apt. or Community complexes make available transportation for their tenants possibly subsidized by city or county. 129. Yes a bus, the so-called barrio does not have transportation as we would have to walk to arrow, we would \need it between center and Hermosa the streets being 8th Humboldt 24,25, and 26. 130. I don't know enough about his to make any suggestions. I hope that when I can no longer drive it will be available. 131. I am 84 years old and still able to drive my car and I am to keep up my home. If it comes to the point were I would need public transportation I would feel safe in using your buses anytime and any other type of transportation that is available. 132. Overall expansion, growth, and more routes and stops. 133. The city needs to send information on bus routes so that we can take a bus instead of driving. How much does it cost? Do you have the exact change? 65 134. More routes needed 135. Don't know 136. Enforcing speed limits and other traffic regulations. 137. I would take advantage of other transportation other then my car if it was convenient and safe especially in Rancho Cucamonga I could safe fuel cost to keep my card up car insurance if I could get my (illegible) down. 138. Stop building is getting too crowded, to many people moving on this city. 139. I am on dialysis and will soon need a cheap method to go to my treatment center close to San Antonio Hospital. 140. As we get older more help will be required for residential areas to do needed shopping, medical and senior activities. 141. Smaller access bus is helpful for seniors. Specially seeing and hearing impaired. That can pick up at assisted living homes. 142. I would appreciate transportation to the grocery store, like Stater Bros. Also to Carenas on Holt near campus. 143. Car- feel our streets have a hard time with all new growth of people. 144. Perhaps more information should be made available about existing alternatives to private transportation. 145. Don't use public transport- drive my own car. Have family close by. There is no bus service where I live north of 210 146. Omni bus stops at entrance of senior center, more lighted areas around the senior center, YMCA bus too time consuming 147. Please more affordable senior housing for people with moderate to far soc income. 148. More bus stops 149. I see large Omni bus travel around Alta Loma empty frequently waste of taxpayers' money. Seen this for years. 150. That the time should be not long to wait for a pick up at home. I don't want to wait more than twenty minutes. Sometimes to wait hours. 66 151. Whenever possible I share the ride. I frequently provide a ride for disable person. Many seniors have no transportation and they don't like to stand at a bus stop for 30 minutes or longer. It can take 2 hours to get across town one way. 152. Need reduce speed on Day Creek Blvd. 50mph too high 153. Keep it up; you're doing a good job. 154. I think you are doing a wonderful job I love it here and at appreciate all the improvements you have made to the city and especially what you have accomplished for senior citizens. 155. Thank you for giving senior citizens a chance to have input. As a driver I look forward to needed street repairs and traffic lights. 156. Curb cutouts at intersections are often steep and narrow along baseline and not smooth surface to street. Check Archibald and Camelian at Baseline. 157. Affordable transportation for retired disable citizens. 158. I would love to have bus service to Arcadia Methodist even if I had to pay a reasonable fare. 159. Streets in older areas of city need to be improved, (re-graded, paved, carb and gutters) i.e. Red Hill area. Major traffic congestions around schools, particularly High Schools. Drivers taking short cuts to avoid intersection traffic lights i.e. Baseline west bound at Carnelian approx. 2:30- 3 pm from high school students as well as parents turn into States Bros. Center from baseline exit center on to Carnelian to turn north, avoids waiting for signal at Carnelian. Similar problem at S.W. corner Baseline Hellman. Solution: Provide a right turn only lane; use law enforcement to curtail described maneuvers. I feel that as areas grow better street design and engineering need to be addressed. Example Church Street Hellman Ave. to Haven Ave. originally built as a two lane residential street needs to be possibly widened to four lanes as is cost of Haven. I feel that street design and flow needs to be closely studied to lessen future transportation problems. 67 160. Bike lane paths should be added to all areas of the city. 161. #7 and #8 this survey- do you mean, "pay one wan only, return trip free? Important issue, more seniors alive without transportation. Method of pay weekly or monthly passes. Set routes to senior centers grocery store for one line alternate route to fit individual need. Thank you have many friends who now need your help. 162. Authorize the citizen patrol volunteers to write tickets for whiie parked in handicapped stalls with no sign or license plate. This is a very large problem in RC I'm going to the press if not corrected. 163. More bus stops with shelters. 164. I think the city is doing a fine job for its seniors. 165. Have more police around high schools at beginning and after school (they drive horrible cutting people off etc.) 166. Complete ped+bike path on rail right of way between Baseline + 210 fwy. Hook ups with upland and Fontana. 167. Heavy trucks should not be allowed on the main streets except local delivery purposes only. They cause congestion, safe hazard and tear up our streets. They cause accidents. Our residents pay the taxes for good and safe streets not the truck companies using our streets to get from one freeway to another. 168. Bus stops should have benches, covers and trash containers. 169. Just keeping up with repairs on streets more stop lights, but I don't know what for people keep going after the light turns red. On the whole I like living here. 170. It might be nice if a shuttle could take people from the senior center to Victoria Gardens once or Twice a month. (pick up and deliver). 171. There needs to be more publicity about available transportation. 172. Information on what is available. 173. Finish the west end of the Santa Fe railway bike trail to match what the city of Upland has done. This survey is for both my wife and I. 68 174. A cross walk should be more convenient for senior citizens especially in the front of the home instead of having to the end of the street to cross the to get to shopping center like grocery stores banks etc. 175. In my present health condition I do not need public transportation. As I age I may have to change my needs. If so I would hope that the system will allow me the convenience I now have. 176. I would use the metro or the bus from time to time if I were certain exactly how to do it: how about some orientation information at the senior center or guided "first rides?" 177. More rest stops with benches and protection from weather. 178. Ask the business to stager their working hours. Some people leave at 4pm 4:15pm, 4:30 pm, 4:45 pm, 5pm, 5:15pm, 5:30pm etc. Then everyone would not be on the heavy roads at 5pm. 179. Make bus travel easier- it is too far to walk a mile to take the bus- the day would be too exhausting, 180. There are many apartments being constructed any chance of more senior citizen complexes being constructed on 55 plus? One level ones versus two stories or tri-Ievel. 181. Would use public transportation if only stops within 1/8 miles from my house. Inexpensive. 182. A bus that handicapped people can get to and not have to walk too far. 183. Have not had to use them so I'm not aware of what is available. Wish I would be of more assistance to your survey never know when my lifestyle might change. Thank You. 184. Better traffic control becoming critical. 185. Many seniors at senior centers are unable to participate in afternoon or evening groups and classes, as public transportation is limited. I would be nice if the bus on Baseline could depart from the front of the senior center. I wouldn't be much out of the way. It would help because now you have to bike uphill from Baseline. I know I will have made use for transportation in the near future. 69 186. When the time comes that I. can no longer drive I'd take a cab or the share a ride program. 187. More regular public transportation. 188. More rest stops with seating and protection from the weather. 189. Reliable bus and Omni trans. 190. More shorter trip buses or similar vehicles to senior center and shopping areas. Distribute those vehicles by demographics and major trip malls. A round robin route to Victoria gardens and Ontario Mills will also accommodate shopping and entertainment needs. 191. I recommend that he city consider encouraging the construction of upscale senior condos close to mass transit and shopping on the part of the high-rise in La Mesa Ca. At 4701 Dale. At some point many of us living on large properties are going to need to down size. I would be wonderful to be able to do that in rancho where we know the city and are close to friends, family, or churches. 192. Do something about congested surface streets. 193. Transportation for senior needs. 194. It would be helpful if Rancho Cucamonga made transportation easier to get and more convenient, especially transportation to the senior center. 195. More frequent mini bus pick up for seniors to doctor's offices and senior center. Picking to get home. Wait time, often too long. 196. To have a senior bus system like the city of Duarte. 197. We need buses that connect with neighborhood to metro hint stations and colleges. 198. Yes you should plan for free transportation for senior citizens in our city. 199. Just more of what you are doing as the city is growing so fast. I love the senior center but sometimes I have to wait at the gym or the computer classes fill up way too soon. 200. Listing bus schedule and prices in phone book. Also routes. Also other transportation like home pick-up might need it someday. 70 201. Part B question 8: Both a backbone bus system on high frequency routes and a rapid response access or YMCA bus system to serve more remote and less frequented routes should work. I would use bike routes that did not share ROW with cars. Even with bike lanes you are counting disaster on a rear with a bike. 202. Too many people coming in and too many cars per family, roads are too crowded and speeds to fast in neighborhoods. People drive like they're on the freeway everywhere! 203. Roads in Red Hill. 204. Complete the rails to trails bike path. 205. I am very mobil - self-employed. Don't let my answers have an adverse effect on those that are not so fortunate. I am pleased that the city is thinking of the needs of seniors. Most of them have paid their dues and need respect and consideration. 206. How about our own super pumpers to help fight fires? Our own meaning Rancho Cucamonga 207. Access to business that impedes traffic flow. 900 driveways with no rounded curves. Lack of traffic enforced must on the lengths of Carnelian. Racing, but turns out of parking lots. Change Upland far traffic access to the 210 freeway on Carnelian. Trucks going to the colonies use Carnelians rather than the campus mess. 208. More routine schedule to and from Metrolink station for future generations. 209. For the few times I used public transportation I found poor scheduling. 210. Number of bus should be increased and their appearance should be more decent and well protected from wind and sun. Thanks. 211. Yes!! You need to have the street Heelman and Foothill repaved and stop signs repainted in our own neighborhood. Repave the streets don't cater only to the newer parts of Rancho Cuca. Please help our neighborhood with street signs you can't see stop signs. Please help 71 your taxpayers! P.S. when you redid Hellman south of Foothill you didn't fix the problem you just widened it. 212. Install warning lights at school zones flashing when school is on, speed limits are in effect. Install traffic signals at school crossings. Make it illegal to turn left into or out of a parking lot. 213. Buses that stop closer to my home and stop more frequently to a wider variety of places. 214. Bus should connect with one another when transferring with one another. 215. Not at this time Celenk Yooee As long as I can drive safely. I will do so - because I love it. Celenk Yooee 216. I am very fortunate to have a car and I am able to drive and I am very independent. <y main concern is so much traffic. 217. It has to be cost-efficient. I see empty busses all the time. Just too much traffic now and too many lights too much congestion on Foothill . towards 15 Fwy and Mall and Mills. Too busy on the 15, Milliken, Archibald, Heaven. Time to move out of Rancho. No one wants to use public transportation unless they really have to. It's an affluent community. Think of yourselves. Senior has a family or a facility to handle. Why do we always have to go overboard like 13 million SR CTR? There was no need to create the Hills for beauty. Hallways to long for SRS Handicapped. It's hidden from street. Parking could have been closer. No one can ever answer Questions. Fix lights signal timing and have SR Center have a van on call. 218. For me, personally, not at this time. 219. Expand YMCA bus service since its already in place. 220. Taxes to high 221. Seniors need transportation in Rancho Cucamonga from their homes to Dr. -drug stores - to shop for food and other thing- hair cuts- church - etc. 222. That there will be very affordable transportation for disabled people. 72 223. The repaving of streets is important to me. Some streets have been done. WE need more paving done. I also am in favor of more traffic light ticketing cameras. 224. As don't use public transportation at this time I am not aware of any. 225. Hope they are able to help those who can't get around on their own. 226. Use smaller busses! The bus (line 60) is empty 95% of the time I see it going by. It very under utilized! 227. Device a bus/ride system of small. In-neighborhood, bus or mini vans, that can meander the various streets and neighborhoods, to offer 'at- the-door' pick up and drop off, with reasonable fares and high frequency of rides (Le. not to long a wait time in between buses. 228. Shuttle buses to and from metro station 229. The new senior center is too far away. Reopen the old senior center. Provide better health care for seniors. Stop allowing the cable TV companies from making their TV rates too expensive. 230. More senior housing. Low to moderate plans. 231. Buses when I attend church, there is no covered seating at the Foothill and Rochester bus stop. Wait for the bus is 45 minutes standing. 232. Having spent 20 years in a city with good public transportation it worry that (illegible) I am able to drive how willi get around R.C. 233. Rides to Senior Center. 234. As of this date I still drive. Thus the public transit situation does not concern me. However I do walk various locations in the city. I walk 4 to 5 miles at a time- what I am concerned with is the lack of sidewalks in some areas, and the bad conditions of the existing ones. 235. They should give more time to seniors who don't drive. Especially to those who call the bus scheduling. 236. Scheduled bus routes from Cherry and Sierra area for not only senior but also teens. 237. I live in an apartment complex. I was told by OMNI the bus would not come in the complex to pick me up. I would have to walk 3 blocks for a 73 pick up and no definite time. Will not stand on the street for 45 minutes and wait. What are bus regulations? How do I find out where to call etc, etc? Thanks 238. Some kind of transportation be more available for short distance and also reliable. 239. Access tram = return trip sometimes long. 240. Please make a special sense of the Senior center at Milliken actuate for one can (illegible) the place on Milliken to Baseline and is a potential for accident with the down hill speed. 241. I have applied for a couple of positions with the Senior Center. I have been extremely disappointed at not even getting an interview. The community is missing out on a resource that would be very valuable for it. 242. Good paved roads, with quick repair if necessary. Also timed stoplights on busy streets so that you don't have to brake for every stoplight, especially during rush hours. Thanks. P.S. I love the city. Wish it wasn't so expensive to live in this part of California. 243. I don't really know because I am still able to drive and be independent. Thank you. 244. Wish some of bus stops closer to my home. 245. I don't know I am new to this part of California I moved here from Hemet CA 246. Community transportation. 247. Not enough handicap parking!!! I.E. Henry's soup plantation - Best Buy - the need is growing but business are not keeping up!! Target. 248. Transportation that accepts electric carts would be nice. 249. Hoping more bus running every 15-minute interval in each direction. 250. Lower speed limits on all city streets. Cut down on traffic. Too crowded. 251. Why is Government involved in personal matters such as this??? Cancel the program; cut down on taxes or increase fire/police budget. 252. Thank you for your concern and care. God bless America! 74 253. Not that I can think of at this time. Thank you for the opportunity to complete this survey. My parents live in Hemet and senior transportation is horrible for them. Thank you! 254. OMNI and or shared services are sufficient. 255. It's a good idea that the city is planning ahead 256. Have to walk too far from my neighborhood to catch the bus. 257. My eldest daughter usually takes me to my medical appointments but she lives in Orange County. So I need to schedule for when she is available. 258. I wish there were more ways of getting around. Better transportation. 259. Heavy traffic on the 10 and 15 freeways is troubling but I know the problem is being reviewed 260. Too many cars, to many holes in the streets. 261. No itfeels I pay enough in taxes. 262. older residents perhaps a panel needs to help "contour" a do able transportation system. 263. Use smaller busses - Never see them full. 264. Excessive traffic with road conditions off ramps back up on freeway during peak hours. Streets are in poor shape from constant digging and city does not make contractors patch up streets currently leaving holes and bumps. 265. Affordable transportation to near by grocery stores pharmacies and shopping centers. 266. Yes please arrange portable (illegible) service. 267. I'm not familiar with transportation issues in Rancho Cucamonga. Also I don't use any senior transportation right now. 268. Yes - closer watch on speeders. 269. Volunteers willing to drive seniors to doctor and other medical appointments. 270. I don't know enough about this subject to give an opinion. 75 271. Yes the traffic existing the 15 fwy. north and south at Foothill Blvd and on Foothill is terrible. I avoid that area because of this wont even shop at Victoria Gardens due to traffic. Would rather shop in another area or town. 272. Safe bus stops with covers and lights and trash can, and time bus arrivals. 273. (In Spanish) 274. With the aging of the population, it would (ineligible) the city to investigate a Dial-A-Ride type transportation for the older residents. 275. (ineligible) Lack of driver courtesy. 276. Presently undergoing active material treatment to inspire morbidity. 277. Run a daily bus from Villa Pacifica to the Sr. Center. 278. Schools have a serious delivery and pick up problem by cars. Parking at schools (ineligible) High or not adequate. Parking on narrow streets should be on one side. At stop signs city should cut all sheets that block vision either right or left. (Ineligible) & 210 on and off ramps need to meet the loaded traffic (Foothill and Baseline off ramp on Hum 15 are a hazard. 279. Not a very meaningful survey. How can you establish needs without trip frequency and origins/destinations being more definitive? 280. (Ineligible) as in some Spanish cities. 281. (Ineligible) still driving. Something to improve with help. 282. (Ineligible) 283. Door to door transportation for seniors unable to drive. 284. When I am unable to drive I would want to be able to phone something like Omnibus to come directly to my house to pick me up. 285. More frequent buses to direct routes. Not all over 203 cities to get to one destination. More lights on Church St. and less stop signs especially at Ramona and Hermosa. 76 286. Need better coordination of traffic lights. E.G. Let left turns go to red flashing arrow after a brief green left arrow. E.G. Do not hold straight- through traffic with red light when there is no opposing left turn traffic. 287. Not that I know of. 288. Hope for easy access to bus, etc. if needed. 289. You should look at reducing the speed limit on Day Creek Blvd. 50 MPH is too high and there should be some police presence especially around Victoria Park Lane as vehicles are constantly running red lights and exceeding the speed limit. Many children and pedestrians use the intersection. Someone is going to get hurt. 290. It would be nice to have a (Ineligible) ride to (Ineligible) ApU Pick up without the long wait, to apt to home like a cab ride. Do to my disabled medical need I can't be out for a long period of time and need 24/7 care giver (Ineligible) 291. Need to make a 2 yr plan and a 5 yr plan - in addition to the 1 yr plan. Senior citizens needs can change immensely because of the ages. Use condensed format for this questionnaire or thinner paper- save money on postage! 292. While many of us drive (Ineligible) cars. Changes in (Ineligible) change our way of transportation. 293. There are no buses or transportation in my area, yet. 294. At present, I'm lucky, I don't need transportation. I have a son that lives in Upland that is able to get me to my dental and beauty shop appointments. 295. Since I don't use transportation at this time, and I drive my own car, I really don't know. 296. No- Thank you for providing transportation for those that need it- It's nice to know that it is there for me if needed. 297. I hope that bus transport is convenient when needed in the future. 77 298. I'm spending more time at home as its getting harder to get around. I have to rely on my granddaughter for most of my transportation (Ineligible). My needs have to fit into her schedule. 299. I'm happy living in Rancho Cucamonga. 300. Reliable bus service at close locations to conserve energy. 301. Transportation for medical visits to major facilities around Pasadena and Los Angeles. 302. You seem to have included the most pertinent issues. 303. Independent Rancho Cucamonga Bus only. 304. As the new growth proceeds, speed limits of no more than 38 to 48 mph and enough enforcement to cover. 45 means 55 on Baseline now - Havens 45 & 50 at 5:30 to 6:00 is insane- 50 on south Millikan after 3:00 p.m., with all the trucks are a suicide mission. People zoom through parking lots at 35. Built up areas have 1960s speed limits. Have you seen the traffic at Baseline & Hermosa at 5:30? Archibald is a war zone at 19th (at traffic time). 305. All seems well but - I have not had to use bus, taxi, shuttle, access etc. 306. No one as of this time. Some of your questions are repeats. Waste of time and paper. 307. Being either bus access or (Ineligible) vans available in all areas of Rancho Cucamonga. Metrolink to other cities would be wonderful. 308. Again- stop development. Does anyone (ie. Traffic engineers) know how to coordinate controlled intersections. Twenty-three lights from 19th to 60 fwy to Haven. Very rarely can one make it through two of them, consequently. Traffic control in RC is a joke. 309. Don't know about the transportation concerns or issues that the city of Rancho Cucamonga should consider in planning for the future. Hope these answers will help. 310. Would like to see sidewalks on Foothill from Hermosa to shopping areas and restaurants like Target and Terra Vista. Also shelters from Sun Wind and Rain at bus stops. 78 311. Fix the roads. 312. Synchronize the signals along Foothill and Baseline. Something about the intersection of Foothill and Redhill Country Club road too many accidents. 313. Affordable to free for seniors (low income) (Ineligible) - need non- smoking transportation for every body's heath. 314. I mostly drive my own car now. However, I'm glad you are working on this as I will probably need public transportation in the future or if gas prices keep going up. 315. Does Cucamonga have its own taxi service or is it with Upland, Ontario, etc. only? 316. Currently my husband and I manage quite well for our living and transportation needs. However, being from (Ineligible) does make us aware of needs in the near future. (Ineligible) 317. Vans to Kaiser Medical Center in Rancho and Kaiser Hospital in Fontana. Better bus transportation to Ontario Airport. 318. To have more public transportation handy. 319. As long as I am well, our transportation needs are met with (Ineligible) My wife (Ineligible) 320. I am here only 2 yrs - I live in Alta Loma - I don't know what buses come up here, if any - I would ride buses to visit my friends in Duarte and to go to my doctor appointments etc. 321. I need a motorized wheelchair to go on my own so I won't have to have someone to push me around. I have to wait for someone to come to push me around that - my only need. 322. The time will come when I will be unable to drive my own car. 323. I have many friends who need transportation. I hope they fill out this survey (Ineligible) - I help them alii can. A bench would be good on Carnellion and Wilson for some senior, I've noticed. 324. I have not used public transportation for 30 years. 79 325. My only concern is the rising speeding issue. Since the freeway off ramps, the speed is increasing with the traffic. 326. Set small, light buses connecting Metrolink and bus transit stations. 327. I would use public and or access if and when it is ever necessary. 328. More senior transportation, ride share programs. 329. For me to want to use public transportation it would need to be frequent enough so I would know there would not be a long visit. It would be very helpful to have set times/days every week to go to specified destinations such as Casteo, Sam's Club, Victoria Gardens, Montclair Plaza, Ontario Mills etc. Thank you! 330. On occasion making doctors appointments in Los Angeles, Westwood, Beverly Hills, Pasadena, and Lorna Linda Medical Centers. 331. Too many new apts. - houses. Same old streets. I allow 45 min. to go 12 miles to work. I would take a bus to work and shop if convenient. I work in Chino. 332. I am very concern with the number of unsafe drivers in this community and on our freeways. This craziness is getting worse and worse. I would like to see more police and stiffer fines. It is no longer safe to drive in this community especially if this problem continues to be ignored. 333. I would like to see (Ineligible) bus, just to get around in the Cucamonga area. Like mini bus to the shopping areas for groceries of light shopping. I think it would cut down on so many auto (Ineligible) on the streets. 334. Perhaps there could be other arrangements that may be of help to me for the future. I am open for suggestions. Thank you for your interest in my welfare. 335. Due to 210 fwy most intersections aren't safe because they weren't constructed to handle traffic. 336. Too much traffic. 337. Rate of growth in area. So many streets have gridlock at certain times. 80 338. It would be nice to have a female driver for a round trip to medical appts. to shopping as a paid companion at a affordable price. 339. I really never see people waiting for a bus. You must have a car. Since the growth of families moving up here. These families must have 1 or 2 more cars especially since the majority must work. 340. Try to make the bus system better. Smaller buses. More frequent buses. Criss-cross grid pattern with one free transfer. Better bus stops- covered. Better sidewalks-(Ineligible) straight, clear. More rideshare information. 341. Extending YMCA bus route to all of RC an Upland. 342. Transportation passes per month-different levels and purposes- European style, a shared expense, and acceptable by all forms of transport. With a cash-surcharge for out of ordinary trips - with a common phone number for access. 343. Not transportation only, but affordable low income rental housing for senior citizens, not one where the rent keeps going up, but to stabilize, seniors are reliable and will pay their rent. Thank you. 344. Improved bus time table- waiting at bus stop-too long - discourages taking bus/public transportation. 345. I do not trust Access since they abandoned me twice. I would like it if the (Ineligible) transportation ran later such as 6:30 p.m. so I could take pilates or yoga. 346. Brighter street lights - many complain "can't see people walking" No more apartments- Too many cars-Too many people not obeying driving rules such as making wide right turns-driving wrong way and too fast at post office. 347. Take free rides. 348. Routes are too far apart. 349. Buses - You should have more stops, too far apart. I'm from New York. Stops were every other block and they were short blocks. 81 350. Not enough metrolinks to other cities. (Ineligible) When you do get there it is hard to find transport from train to where you want to go! 351. The YMCA (Ineligible) pick up too early for the senior citizen lunch and brings one back too late. 352. I wish there was service to the senior center later in the morning or in the afternoon. I would like a city bus stop at the corner of Carnelian and Lavine. I need transportation to L.A. County - Drs. Visits, visits to friends, etc. 353. Bus stops should be well lighted with 24-hour surveillance equipment that is constantly monitored. 354. Better advertisement -Easy access to info of what is available. 355. When using the Access Van they drop you off and they should pick you up and a few times that I was left at the doctor's office and my doctor and staff brought me home. 356. Only the need for a signal at our mobile home park. 357. I heard about transportation for Senior's like Dial-A-Ride. Do we (Ineligible) have here! If so it is convenient for us seniors where we could depend on, in case our car broke down or for trips necessary like going to a doctor and etc. 358. Yes, as I get older. 359. Yes, how about provision for Rancho Transit for seniors and disabled persons? A transit that offers curb-to-curb service where riders share the use of vehicle at an affordable car (like $0.25 per trip). 360. Major traffic congestion inevitable unless new residential construction is limited. 361. More publication of the variety of transportation and I don't (Ineligible) through newspapers. 362. Extend general public transportation to city general. 363. Better bus stop timetable-due too long between bus services at stop- impedes walking. 82 364. More (Ineligible) bus stops closer together so seniors can walk to them. If I could not drive I would have to move from Red Hill area probably. 365. I need to know bus schedules, price, stops, etc. and description of other available transportation with telephone numbers etc. 366. While I don't have the needs now, I can see the need for seniors- now and in the future- for a citywide system that takes into consideration their issues. Thank you for planning for them! 367. Expand bus system 368. Dial A Ride - taxi service was better than access. 369. I hear they - bus in hear take to (Ineligible) to eat lunch. 370. As for my own needs, I don't think there's any need to do that. Thank you. 371. This transportation you are talking about they are nowhere near where I live- Almost like we are not part of Rancho Cucamonga 372. Population growing all ages-just try to take care for the influx of new residents. 373. Keep up to date. 374. More fire stations. 375. Should I lose, my ability to drive as I get better I would like to see reliable bus services close to my home or senior bus service on call. 376. Reliable senior bus service or public bus service that (Ineligible) more areas with frequent stops. 377. More Senior Transportation 378. Traffic is terrible. Too many potholes. Also, its good to see sheriffs' cars patrolling. 379. Keep the streets in good condition! 380. Transportation to the senior center that is convenient and fast. 381. How to control traffic blockage at schools when streets are blocked and parents picking up kids e.g. Bluegrass St. by Golden School and (Ineligible) at Jr. High; Banyan at Los Osos. 382. More reliable taxi service. 83 383. Not that I think. 384. A bus type limo would be good for people with MS or Fibro who can't be bounced around much-muscle pain or rectal pain 385. The bicycle path that will eventually link Rialto to Claremont is a great idea. When will it be finished? 386. Very poor service from fellow cab company. 387. Senior breaks and bus (Ineligible) pay bus for middle school and high school 388. Our transportation needs will probably change at some point and we'll have to look at our options at that time. 389. Senior Center too far from home- Poor location - Have been there once for identity seminar-beautiful senior center-some questionable persons in charge of activities. Too costly, time and gas! Wish it were closer to center of city -seniors who do not drive miss out completely. 390. Where I now live there is a van being used on a regular basis. However, it only goes within a mile radius and I need to go to Kaiser in Fontana often. It would help so much if there were some type of transportation from here to there and back, which I could depend on at a reasonable cost. 391. Have a designated spot to pick up and leave off people - take public transportation or other public transit service for seniors- make the fare reasonable. 392. I think it is a good thing that our City is trying to help seniors with transportation. I would hope you also consider ways to get them on and off buses etc. Many cars move around but have difficulty stepping on and off a bus. 393. To Mayor Alexander and Staff - We need to plan now, not the future for better and reliable transportation with affordable fees and more comfort seats for all seniors and possible a bathroom for those that can't control their bladder. We are all counting on you and your staff. Thank you and God Bless. 84 Appendix Cover Letter Senior Transportation Needs Assessment Survey 85 I I I I I I I I I I I I I I I I I I I CITY OF RANCHO CUCAMONGA SENIOR TRANSPORTATION NEEDS ASSESSMENT: Providing Assistance to Older Adults Final Report Joan J. Branin, Ph.D. Director, Center for Health & Aging . University of La Verne 1950 3'd Street. La Verne, CA 91750 (909) 593-3511 ext. 4247 Harriet Aronow, Ph.D. Universi,ty of La Verne 1950 3'd Street. La Verne, CA 91750 (909) 593-3511 ext.4579 June 2006 I I I I I I I I I I I I I I I I I I I Acknowledgements The following individuals generously assisted with the CITY OF RANCHO CUCAMONGA SENIOR TRANSPORTATION NEEDS ASSESSMENT 2006 Consultants Joan J. Branin, Ph.D. Director, Center for Health & Aging University of La Verne, La Verne, CA Harriet U Aronow, Ph.D. University of La Verne, La Verne, CA City of Rancho Cucamonga Kevin McArdle Community Services Director David Moore Community Services Superintendent Ryan Samples Community Services Supervisor June 2006 2 I I I I I I I I I I I I I I I I I I I SENIOR TRANSPORTATION NEEDS ASSESSMENT: Providing Assistance to Older Adults Table of Contents I. Executive Summary 4 II. Background 15 III. Major Findings 19 A. Nature of the Senior Transportation Needs and Issues 19 A. Characteristics of the Older Adults B. About Their Driving C. About Their Transportation Needs and Uses D. About Their Transportation Preferences B. Comparison of Drivers and Non-Drivers 33 A. Characteristics of Drivers and Non-Drivers B. About Their Driving C. About Their Transportation Needs and Uses D. About Their Transportation Preferences C. Comparison of the Frail and Non-Frail Older Adults 42 A. Characteristics of the Frail and Non-Frail Older Adults B. About Their Driving C. About Their Transportation Needs and Uses D. About Their Transportation Preferences IV. Recommendations 53 V. Comments 56 Appendix: Cover Letter and Survey 85 3 I I I I I I I I I I I I I I I I I I I SENIOR TRANSPORTATION NEEDS ASSESSMENT: Providing Assistance to Older Adults EXECUTIVE SUMMARY Background The General Plan for the City of Rancho Cucamonga, published in October, 2001, states that transportation planning achieves the vision for the City, because it, "supports the mobility needs of our residents and businesses as they avail themselves of community facilities and services" (Page III-56). In January 2006, the City of Rancho Cucamonga conducted a study of the issues and transportation needs of its older adults. An understanding of the issues and transportation needs of older adults will enable Rancho Cucamonga to design future transportation programs and services to support and assist older adults in meeting their transportation needs. Approximately 10,000 surveys were mailed to all registered voters in Rancho Cucamonga who were 60 years old or older as of the survey date. The survey tool was prepared by Joan Branin, Ph.D. and Harriet Aronow, Ph.D., Consultants. To ensure anonymity and confidentiality, completed questionnaires were mailed to the Senior Center in a stamped, self-addressed envelope. Two thousand one hundred seventy-two (2,172) surveys were returned for a 22% response rate). In addition, thirty-eight (38) older adults receiving home-bound services were personally interviewed in their homes. In total, 2,210 usable surveys were entered in the analysis of Rancho Cucamonga older adults' transportation needs. The Census of 2000 reported the older adult population (aged 60+) in Rancho Cucamonga as approximately 10,980. The voter registration rate is high in this population and we may expect to have achieved a representative sample. Furthermore, the distribution of ages in the survey response closely resembled the age distribution in the Census. We conclude that the sample is representative of the older adult population of Rancho Cucamonga, and are satisfied that the older population, those 75 years old and older and at higher risk for transportation problems (n = 719), is well represented in the survey results. 4 I I I I I I I I I I I I I I I I I I I Major Findings A. Nature of Senior Transportation Needs and Issues Characteristics of the Older Adults. Roughly two-thirds of the respondents to the Senior Transportation Needs Assessment were under 75 years old and almost two-thirds were women. Most respondents were retired and had incomes below $50,000 per year. Seventeen percent had incomes of less than $15,000 while 15% had incomes of $75,000 or more. About 75% of respondents were Caucasian. Respondents were likely to be married and living with their spouse, relative or friend. A significant minority (n=529, 25%) were living alone and could be considered at risk for transportation problems. Most respondents had been living in Rancho Cucamonga under 20 years and resided mostly in the 91701 zip code. While the majority of respondents reported their health as good to excellent, a sizeable minority reported as only "fair" or "poor" their ge'neral health (22%), their hearing (22%), their vision (18%) and their reaction time (16%). When asked to rate themselves on their independence; 73% rated themselves as independent and fully mobile; 20% rated themselves as somewhat restricted in physical activity, but able to live on their own and get out for basic necessities; and 7% rated themselves as dependent on others for most basic necessities. Vehicle Ownership and Drivinq. The large majority of respondents owned a car, van, or truck (85%) and had a current, valid driver's license (85%). There were n=1 ,708 (79%) who reported themselves as current drivers and 442 (21 %) who were non-drivers. Reasons for NOT Drivinq and Alternatives. The main reasons endorsed for not driving were not liking to drive at night; not liking to drive in the rain, driving very far, and on the freeways; and too much traffic. Thirty-two (32%) percent no longer felt comfortable driving and 16% no longer had access to a vehicle. The greatest number of older adults who currently were not driving got a ride from someone else when they needed to go somewhere (45%). Many (27%) had used a shared ride provided for more than one individual to a destination, usually in a van or small bus such as the ACCESS van or YMCA bus. Very few (6%) used public transportation (bus or metrolink). Unfortunately, a great number of older adults without transportation (30%) reported that they stayed at home. Missed Activities. Between 8% and 10% of the respondents reported missing a doctor's appointment, picking up a prescription, or shopping for groceries because of a problem with transportation. Ninety (90) respondents 5 I I I reported missing all three activities within the past six months. They tended to be of lower income (47% had incomes below $15,000). Types of Transportation Used. In the past six months, most older adults (83%) used their personal car for trips outside of their immediate neighborhood or were driven by others. Ninety percent or more of the older adults did NOT use public transportation at all. Walking as a mode of transportation was used by only 23% of the older adults. Transportation Needs. Within the past month, 65% of the older adults made ten or more trips within Rancho Cucamonga. Trips outside of the city were less numerous. Within the past month, 40% made ten or more trips outside of Rancho Cucamonga. Reasons for Trips Within Rancho Cucamonqa. The mosUrequent reasons for trips within Rancho Cucamonga were to shop for groceries and other things, go to a restaurant, and visit family, friends or meet new people. Fifty-one percent (51%) made 1-2 trips to the doctor, while 55% made 1-2 trips to the pharmacy. Thirty-three percent of respondents reported making one or more trips to the Senior Center in the past month. The least frequent reasons for trips within the city were to go to a fitness club (87%), to attend a class (84%) or a sporting event (81%), and to go to work (80%) I I Reasons for Trips Outside Rancho Cucamonqa. The reasons for trips outside of Rancho Cucamonga were similar to those reasons for trips within Rancho Cucamonga but the frequency was less. Within in the past month, the most frequent reasons for trips outside Rancho Cucamonga were to visit family, friends or meet new people, go to a restaurant, shop for groceries, and shop for other things. Fifty-three percent (53%) made 1-2 trips to the doctor; while 29% made 1-2 trips to the pharmacy. The least frequent reasons for trips outside the city were to go to a fitness club (93%), to attend a class (89%), go to a Senior Center (87%), or a sporting event (83%). Time of Day and Week Preferences. Most of the older adults went out into the community to do these activities in the mornings. Fifty percent (50%) of the older adults usually went out in the community in the mornings, while 37% usually went out in the afternoons. Not surprising, only 8% usually went out in the evenings. The majority of respondents went out into the community on both weekdays and weekends. I I I Willinqness to Pay. Most older adults (73%) were willing to pay between $.50 - $1.99 for one-way transportation within Rancho Cucamonga, with just 20% willing to pay between $2.00 and $3.99. More respondents were willing to pay a somewhat larger fare outside of the community. Forty-five percent were willing to pay between $2.00-3.99 for a one-way trip outside Rancho Cucamonga, with an additional 31 % willing to pay between $.50 -$1.99. 6 Transportation Usaae. Not surprising, most of the older adults used their personal car for trips outside of their immediate neighborhood. Transportation Preferences. Use of their personal car was ranked as the most preferred type of transportation (92%). Getting a ride from someone else (52%) and walking (36%) were ranked as the second and third most preferred type of transportation. Riding a bicycle was ranked as the least preferred type of transportation (89%) followed by taking a taxi or cab (87%) and sharing a ride (82%). Fixed Route I Schedule or On Demand. A total of 1,829 (83% of the total sample) responded to the question on preferences for fixed route and schedule type (bus) or on-demand types of transportation (taxi, shared ride). "No preference" was the most common response to the question on "fixed route and schedule" vs. "on demand" public transportation system (41 %). Following "no preference" was 35% who preferred "on demand" transportation and 27% who preferred "fixed route and schedule". Reasons for Usina and Not Usina a Bus. Affordable fare, convenient location, and reliable service were the three most frequent reasons for using a bus. The three most frequent reasons for NOT using a bus were the total time for the trip is too long, it is too far to go to the bus stop, and the wait is too long. Reasons for Usina and Not Usinq a Shared Ride. Convenient location, feeling safe, and affordable fare were the three most frequent reasons endorsed for using a shared ride like ACCESS or the YMCA bus. The three most frequent reasons for NOT using a shared ride were the total time for the trip is too long, the wait is too long, and no shared ride is available. Reasons for Usina and Not Usina a Taxi or Cab. Convenient location, reliable service, and protection from the weather were the three most frequent reasons endorsed for using a taxi or cab. The overwhelming reason that older adults did NOT use a taxi or cab was the cost, namely, too expensive. The other two most frequent reasons for NOT using a taxi or cab were the wait is too long and the older adults felt unsafe. Reasons for NOT Walkina or Ridina a Bicycle. The three most frequent reasons for NOT walking or riding a bicycle were that the older adults have difficulty balancing or walking, not strong enough, and the intersections are too dangerous. Ratinas of Transportation Used. There were relatively small numbers of respondents (n = 586 to 884) who rated the various public transportation systems (OMNI bus, ACCESS or YMCA bus shared ride, and taxi or cab). Those who did rate the public transportation systems were not favorable. Forty-eight percent of the respondents rated the OMNI Trans as "fair" or "poor", 43% of respondents I I 7 I I I I I I I I I I I I I I I I I I I rated Shared Rides as "fair" or "poor", and 47% rated the CabsITaxis as "fair" or "poor." Satisfaction with Current Transportation System. Seventy-eight percent of respondents reported that they were either "satisfied" or "very satisfied" with their current transportation in the community. Only 6% (n=98) reported that they were either "dissatisfied" or "very dissatisfied". ChanCle in Personal Transportation Needs. In the next year, 22% of respondents saw their personal transportation needs changing, while the large majority foresaw no change. B. Comparison of Drivers and Non-Drivers Characteristics of Drivers and Non-Drivers. Of the total 2,210 respondents, currently 1,708 (79%) were driving and 442 (21 %) were not driving. Non-drivers were more likely to be female (23% of women vs. 14% of men); be less well educated (43% among people with less than high school degree vs. 17% of those with high school degree or higher); have lower incomes (50% of those with incomes less than $15,000); and be older (37% of those aged 75 and older vs. 11 % of those under 75). Health Status. Older adults who drive self-reported better heath, vision, hearing and reaction time than non-drivers. Eighty-three percent of the drivers reported that they were independent and fully mobile, while 70% of the non- drivers reported that they were somewhat restricted in their physical activity or dependent upon others. Non-drivers were more likely to be frail than were drivers. Reasons for NOT DrivinCl and Alternatives to Not DrivinQ. No longer comfortable driving, did not like to drive at night, and too much traffic were the three most frequent reasons endorsed by non-drivers for not driving. The main alternatives to driving one's own car were getting a ride from someone else (41%) and staying at home (31%). Number of Trips. Drivers made more frequent trips within and outside of Rancho Cucamonga than did non-drivers. Seventy-six percent (76%) of the drivers made 10 or more trips within Rancho Cucamonga, compared to 24% of non-drivers. Forty-seven percent (47%) of the drivers made 10 or more trips outside Rancho Cucamonga, compared to just 12% of non-drivers. Time of Day and Day of the Week. Drivers and non-drivers were very similar in that they usually go out into the community in the mornings. However, they differ in that drivers (59%) usually go out into the community both on weekdays and weekends, while the non-drivers (55%) usually go out into the community on weekdays. 8 I I I I I I I I I I I I I I I I I I I WillinQness to Pay. The majority of both drivers and non-drivers were willing to pay between $.50-1.99 for a one-way trip within Rancho Cucamonga. Both drivers and non-drivers were willing to pay more for a one-way trip outside Rancho Cucamonga than for a one way trip within Rancho Cucamonga. Forty- seven (47%) percent of the drivers and 41 % of the non-drivers were willing to pay between $2.00-3.99 for a one-way trip outside of the community. Missed Activities. Because of transportation problems, non-drivers were more likely to miss activities than drivers. The three most frequently missed activities by non-drivers were religious activities (43%), social activities (41 %), and having to cancel a doctor's appointment (38%). More non-drivers than drivers missed medically necessary activities, namely, keeping a doctor's appointments or picking up a prescription. One hundred and thirty-eight (38%) of the non-drivers missed or cancelled doctors' appointment, compared to 5% of the drivers. Twenty-eight percent of non-drivers did not pick up a prescription, compared to 6% of the drivers. Transportation UsaQe. In the past month, drivers mostly used their personal car or were driven for trips outside of their immediate neighborhood; non-drivers mainly were driven by others or used their personal car driven by someone else. Non-drivers were eight times more likely to use the bus than drivers. Transportation Preferences. Drivers most preferred to use their own car or be driven by others and least preferred to ride a bicycle or take a taxi. Non- drivers most preferred to get a ride from others or drive a personal car and least preferred ride a bicycle or take the Metrolink. Fixed Route / Schedule or On Demand. Drivers (43%) were more likely to have no preference between a fixed route and schedule and an on-demand public transportation system, while non-drivers (52%) preferred a public transportation system that one calls when they need to use it (on-demand). RatinQs of Transportation Systems. Drivers and non-drivers were equally likely to be satisfied or dissatisfied with the Bus and Shared Drive transportation systems. Current drivers were slightly more likely to rate cabs/taxis more favorably than were non-drivers. Anticipated ChanQe in Transportation Needs. The majority of both drivers and non-drivers did NOT anticipate a change in their transportation needs in the next year. However, more non-drivers (35%) than drivers (19%) did report anticipating a change in their transportation needs. 9 C. Comparison of Frail, Near Frail, and Non-Frail Older Adults Within the older adults, there were three levels of frailty reported based on the respondents' rating of their lifestyle. The first level is independent, fully mobile (non-frail, n = 1497). The second level is somewhat restricted in physical activity, but able to live on one's own and get out for the basic necessities (near- frail, n = 423), and the third level is dependent upon others for most basic necessities (frail, n = 140). Characteristics of Older Adults by Level of Frailty. Respondents who were near-frail or frail were more likely to be over 75 years of age. Non-frail older adults were more likely to be younger. Those older adults who near-frail or frail were more likely than non-frail respondents to have a household income in the two lowest income categories. Non-frail respondents were more likely to be working full time or part-time. Near- frail and frail older adults were more likely to check that they were disabled. Health Status. Non-frail respondents reported better heath, vision, hearing and reaction time than near-frail or frail respondents. Vehicle Ownership and Drivina. Most non-frail respondents owned a vehicle, possessed a driver's license, and were driving. As frailty increased, ownership and drivership decreased in frequency. Ninety-two percent of non-frail respondents were driving; 60% of near-frail respondents were driving; and only 21 % frail respondents were driving. Transportation Used. As an alternative to the use of their personal car, all three groups were most likely to be driven by someone else than any other type of transportation. Forty-three percent of non-frail respondents, 72% of near- frail respondents, and 82% of frail respondents were driven by someone else. The least frequently used type of transportation was taking a taxi or cab and, for those who are non-frail and near-frail, using a bus. Number of Trips. Non-frail respondents made more frequent trips within Rancho Cucamonga than older adults who are near-frail or frail. Seventy-six percent (76%) of the non-frail respondents reported 10 or more trips, compared to only 43% of near frail and 27% of frail. Non-frail adults made more frequent trips outside of Rancho Cucamonga than did the near-frail or frail. I I I Time of Day and Week Preferences. All three groups of older adults were very similar in that they usually go out into the community in the mornings and, to a lesser extent, in the afternoons. However, they differed in the days of the week that they usually go out into the community. Non-frail respondents were more likely to go out both on weekdays and weekends, while those who are frail reported going out into the community more commonly on weekdays. 10 I I I I I I I I I I I I I I I I I I I WillinQness to Pay. There were no major differences in willingness to pay for trips within or outside Rancho Cucamonga among the three levels of frailty. Missed Activities. In the past six months, the frail and near-frail missed many more activities than non-frail respondents. The three most frequent activities missed by the near-frail were social activities (29%), religious activities (24%), and doctor's appointments (24%). Similarly, frail older adults missed religious aCtivities (46%), social activities (43%), and family activities (41 %) most frequently. Although they were less likely to miss a doctor's appointment or picking up a prescription than other activities, the percentages were still high (34% and 35% respectively). Transportation UsaQe. In the past month, older adults who are independent were more likely to use their personal car or be driven by others for trips outside of their immediate neighborhood. Older adults who were restricted in physical activity were equally as likely to use their personal car as to be driven by others. However, older adults who were dependent upon others were mostly driven by others or use their personal car. Older adults who were dependent upon others were more likely to take the Metrolink than older adults who were independent or restricted in physical activity. Transportation Preferences. Older adults who are independent or restricted in physical activity most prefer to use their personal car or be driven by others. Older adults who are dependent upon others most prefer to be driven by others or use their own car. Independent older adults least prefer to take a taxi, while those who are restricted in physical activity or dependent upon others least prefer to ride a bicycle. Public Transportation System Preference. Non-frail older adults were more likely (46%) to state no preference between a public transportation schedule that is a fixed route and schedule and a public transportation system that you call when you need it. However, older adults who are near-frail or frail (51 % and 54% respectively) preferred a public transportation system that one calls when they need to use it. RatinQs of Types of Transportation. Older adults who are restricted in physical activity or dependent did not rate bus and shared ride transportation as highly as those who are independent. OMNI Trans was rated "fair" or "poor" by 44% of the non-frail, 51 % of the near-frail, and 69% of the frail respondents. Shared ride system was rated somewhat more positively by frail respondents, with "fair" or "poor" ratings by 40% of non-frail, 54% of near-frail and 57% of frail respondents. 11 Satisfaction with Current Transportation System. Not surprising, non- frail respondents were more likely to be very satisfied with their current transportation system (61 %), than either the near-frail older adults (31 %) or frail adults (14%). On the other hand, the majority of each frailty group was at least satisfied with their current transportation. Anticipated ChanQe in Transportation Needs. Only 16% of non-frail respondents anticipated a change in their transportation needs in the next year, while more than double the percentage of near-frail (37%) and frail (35%) respondents reported anticipating a change. D. Recommendations Several observations and recommendations for further investigation and action are presented. Is there a serious and immediate transportation problem? I No, the survey indicated that the majority of the Rancho Cucamonga residents are satisfied with their current transportation system, namely use of their own personal car or having someone else drive them when they have a transportation need. Very little experience with public transportation exists even though there is a disproportionately high dissatisfaction with public transportation. Much of the dissatisfaction may be based on hearsay rather than actual personal experience. 1. Mount an ImaQe Buildinq Campaiqn First and foremost, the City of Rancho Cucamonga needs to mount a campaign to desensitize older adults and address their negative feelings about public and alternative forms of transportation. It is not uncommon for individuals to be negative about the unknown but unless these negative feelings are addressed, any improvements in the transportation systems for seniors may be greeted with similar negative feelings. 2. Conduct Focus Groups Conduct focus groups of older adult users and nonusers of bus and shared ride services. The primary purpose of the focus groups would be to identify what advertising incentives and educational materials and events older adults believe would motivate them to try and use alternative forms of transportation. The secondary purpose of the focus groups would be to increase ridership by sparking curiosity and interest. I I I 12 I I I I I I I I I I I I I I I I I I I 3. Develop an Educational Awareness CampaiQn of Transportation Options An educational awareness campaign should be initiated to disseminate informational brochures to older adults about the existing transportation options and resources for greater mobility for those with more limited access to transportation. Older adults may not be aware of existing transportation resources because there is no imminent need to use them or they may not be utilizing them because they do not know how to access information about available community resources. Many community resources may be underutilized. 4. Develop a StrateQic Marketin!:! Plan for PromotinQ Shared Ride and Bus UsaQe A strategic marketing plan for the promotion of shared ride and bus usage should be developed outlining how to promote these transportation options directly to older adults. One marketing strategy might be the collaborative development of collateral materials about transportation resources for Rancho Cucamonga residents. Another marketing strategy might be the development of a table display or video discussing transportation options for seniors. A hotline might be developed to answer questions about transportation alternatives until older adults become more familiar with how to access the systems and how to read and understand the schedules and routes. 5. Offer a Transportation Subsidy Offer alternative transportation at the lowest "willingness" to pay levels and subsidize the cost until older adults are sensitized to use the existing transportation and then reassess their willingness to pay at a higher fare. This may be an opportune time to introduce alternative transportation use with the higher costs of fuel--added to the normal costs of repairs and insurance for one's own vehicle. 6. Improve the ExistinQ System. Because the ratings of the existing system are so poor, older adults may be reluctant to try them. The City should establish as a goal to reduce the fair and poor rating to less than 10% of the riders. This will encourage ridership. 7. Analysis of the At-Risk Populations Lack of transportation is an intersection of poverty, age and frailty. The very old, the frail, and the poor are least likely to be driving. While poverty 13 may not increase, old age and frailty will increase in the near term as the population ages in place. Although the numbers are small at this time, they can be expected to increase with the aging of the population. An analysis of the future growth of the at-risk populations should be undertaken. 8. Develop Community Collaborations I I I I I I I I I I I I I Church and social activities may be some of the first activities to go as one ages and becomes frailer. Perhaps enlisting the churches to form volunteer programs to get people to church and other social activities. This will leave the shared bus' focus more on the necessary trips such a doctor's visits. A travel buddy program might be initiated with a friendly travel companion for those who are reluctant to try and use the transportation system. 9. Conduct a Consumer Oriented Assessment In the future, a consumer-oriented assessment should be conducted that includes an assessment of consumer satisfaction with the transportation system and older adults' willingness to pay. The City has just conducted an assessment of senior transportation needs. A logic next step would be to reassess the older adults' level of use and satisfaction with alternative transportation systems after a successful program to increase ridership and expand senior transportation services. 14 I I I I I I I I I I I I I I I I I I I SENIOR TRANSPORTATION NEEDS ASSESSMENT: Providing Assistance to Older Adults I. Background FINAL REPORT The City of Rancho Cucamonga has proposed to assess the transportation needs of its older residents. This goal is in keeping with the City's General Plan, published in October, 2001, that states that transportation planning achieves the vision for the City because it, "Supports the mobility needs of our residents and businesses as they avail themselves of community facilities and services." (Page III-56) The purpose of the transportation needs assessment is to promote a more precise understanding of the number of older adults who require transportation to meet their basic needs now and projections for the future; what types of transportation are preferred; likely ridership; and projected costs of the alternative transportation solutions. The table below, abstracted from the U.S. Census displays the growth in the older adult population in Rancho Cucamonga between the 1990 and 2000 census. While the total population grew 26% during this time period, the growth in the population aged 60 years and older grew at almost double that rate (47.7%). The older old, those aged 75 and older, increased the most out of all groups (73.3% - 106.3%). This fastest growing age group is the group most likely to need assistance to meet its transportation needs. Older Adult Population in Rancho Cucamonga Total Population 60 and 61 years 62 to 64 years 65 to 69 years 70 to 74 years 75 to 79 years 80 to 84 years 85 years and over Total Aged 60+ 1990 101,409 996 1,314 1,959 1,395 928 511 332 7,435 2000 127,743 1 ,405 1,815 2,519 1,982 1,608 966 685 10,980 Source: u.s. Census (www.census.gov) 15 % Increase 26.0% 41.1% 38.1% 28.6% 42.1% 73.3% 89.0% 106.3% 47.7% I I I I I I I I I I I I I I I I I I I In the five years since the 2000 census, projections based on the 10-year growth between the 1990 and 2000 census would estimate the population aged 60+ will have grown by approximately 2,700 persons, plus some people moving into the area to retire or into senior congregate housing opened since the 2000 census. Since the 2000 census, there also will have been a demographic age shift into the older age groups. It is anticipated that there may be as many as 15,000 older adults currently residing in Rancho Cucamonga. At the 2000 census, the population aged 60+ lived in slightly less than 8,000 households. Approximately 2,000 households included just one person. The demographics of aging suggest that these households will be majority older, widowed, women living alone. Methodology Approximately 10,000 surveys were mailed to all registered voters in Rancho Cucamonga who provided their date of birth and could, therefore, be determined to be 60 years old or older as of the survey date. The survey tool was written by Joan Branin, Ph.D. and Harriet Aronow, Ph.D., Consultants, and printed and mailed through official resources within the City of Rancho Cucamonga. To ensure anonymity and confidentiality, completed questionnaires were mailed to the Senior Center in a stamped, self-addressed envelope. Two thousand one hundred seventy-two (2,172) were returned and used in this study. Non-responders to a mailed survey are likely to include those who are too frail (or vision impaired) or too busy to complete and reply by mail. This method may result in under-representation on a health and functional continuum those who most need and least need transportation services provided/or supported by the City. In order to pick up older adults who were homebound (and may have been less likely to vote in recent elections), a supplemental subgroup sample of respondents were recruited from two city-sponsored programs (home-delivered meals and LINK, the city's volunteer telephone connection program). This smaller supplemental sample was interviewed in person in their homes. Thirty- eight (38) of the older adults were personally interviewed in their homes. In total, two thousand two hundred ten (2,210) surveys were used in the assessment analysis of Rancho Cucamonga senior transportation needs. In the final analysis, the sample that was included in the survey (by mail or in person) closely resembled the age distribution found in the 2000 Census (see below). It may be concluded that the sample will accurately represent the population. 16 I I I I I I I I I I I I I I I I I I I Comparison of Census 2000 Age Distribution to Sample Census 2000 Survey Sample N % N % 3,220 29.1 % 590 28.4% 4,601 41.5% 769 37.0% 2,574 23.2% 556 26.8% 685 6.2% 163 7.8% Age Groups 60 to 64 years 65 to 74 years 75 to 84 years 85 years and over Survey Tool The survey tool was constructed with oversight and input from Dave Moore and Ryan Samples from Community Services, and based on the specific needs of the City. It was designed to take no more than Y, hour to complete (phone, in-person, or self-administered). Topics covered in the survey included: . How transportation needs are currently being met (including driving status, car ownership) . Primary types of transportation used by residents . Popular destinations . Days and times of need . Community participation (how often older adults get out for various activities - necessary and discretionary) . Extent of deferred activities such as health appointments or food shopping due to transportation deficits . Reasons for use or non-use of existing public/supported transportation services . Preferences for supported transportation (fixed route vs. on demand) . Willingness to pay for transportation . Overall perceived satisfaction with the existing transportation options in Rancho Cucamonga 17 I I I I I I I I I I I I I I I I I I I . Any anticipated changes in the next year in the transportation of the older adults residing in Rancho Cucamonga . Basic demographics of the respondents and their self-rated general health, vision and hearing status A copy of the Senior Transportation Needs Assessment survey and the cover letter can be found in Appendix A. Detailed findings from the survey follow. 18 I I I I I I I I I I I I I I I I I I I SENIOR TRANSPORTATION NEEDS ASSESSMENT: Providing Assistance to Older Adults Major Findings II. Nature of the Transportation Needs and Preferences of the Older Adults Residing in Rancho Cucamonga Part A. Characteristics of the Older Adults Characteristics of the Older Adults. There were 2,210 Rancho Cucamonga adults 60 years of age or older who participated in the Senior Transportation Needs Assessment. Among these older adult respondents, the typical older adult was female, retired, married, and Caucasian between the ages of 60-69 years with a high school degree. They lived with their spouse, relative or friend and had a household income between $15,000-29,999. They had been living in Rancho Cucamonga under 20 years and resided in the 91701 zip code. Table 1. Characteristics of Older Adults Number Percent Gender (n=2,072) Female Male 1,288 784 62% 38% Age (n=2,078) 60-64 years of age 65-69 years of age 70-74 years of age 75-79 years of age 80-84 years of age 85 or older 590 432 337 303 253 163 28% 21% 16% 15% 12% 8% Ethnicity (n=2,023) Caucasian / White African American / Black Hispanic Asian/Pacific Islander Native American Other 1,508 182 209 64 27 33 74% 9% 10% 3% 1% 2% 19 I I Level of Education (n=2,035) Less than high school 168 8% I High school diploma 972 48% Associate degree 360 18% Bachelor's degree 308 15% I Master's degree 174 9% Doctorate / JD / MD 53 3% I Household Income (n=1 ,779) 0-$14,999 296 17% $15,000-29,999 560 32% I $30,000-44,999 309 17% $45,000-59,999 164 9% $60,000-74,999 177 10% I $75,000 or more 273 15% Employment Status (n=2,210) I Retired 986 45% Volunteer regularly during the day 696 31% Work full-time during the day 241 11% I Work part-time during the day 156 7% Disabled 146 7% Volunteer regularly during at night 79 4% I Work part-time at night 75 4% Evening student 61 3% Work full-time at night 0 na I Day time student 0 na I Marital Status (n=2,078) Married 1,208 58% Divorced 291 14% I Widowed 531 26% Never married 48 2% I Living Arrangements (n=2,087) Live alone in their own home 529 25% Live in their home with a caregiver 44 2% I Live in their home with a spouse, 1,375 66% relative or friend Live in a senior housing, assisted living 139 7% I I I I 20 I I I I I I I I I I I I I I I I I I I Years Living in Rancho Cucamonga (n==2,116) 0-9 years 626 30% 10-19 years 538 25% 20-29 478 23% 30-39 301 14% 40-49 84 4% 50-59 37 2% 60-69 9 <1 % 70-79 12 <1% 80 or more 1 <1% Zip Codes (n==2,116) 91701 91729 91730 91737 91739 854 22 662 377 201 40% 1% 31% 18% 10% Health Status. The majority of the older adults rated their health as very good or good. Similarly, they rated their vision with the use of corrective eyeglasses and their hearing with the use of hearing aids as very good or good. Table 2. Health Status Very Excellent Good Good Fair Poor Health (n==2,065) 15% 34% 29% 19% 3% Vision (n==2,062) 13% 35% 35% 14% 4% Hearing (n==2,031) 15% 33% 29% 18% 4% Reaction time (n==2,035) 17% 37% 30% 12% 4% Lifestvle RatinQ. Seventy-three (73%) described their lifestyle as independent, fully mobile; while 21 % described their lifestyle as one with somewhat restricted physical activity, but able to live on their own and get out for basic necessities. Only 7% were dependent upon others for most basic necessities. Table 3. Lifestyle Rating Independent, fully mobile Restricted in physical activity Dependent upon others 1 ,497 423 140 73% 21% 7% 21 I I I I I I I I I I I I I I I I I I I Part B. About Their Driving Vehicle Ownership and Driving. There were 2,210 Rancho Cucamonga adults 60 years of age or older who participated in the Senior Transportation Needs Assessment. Among these older adults, 1,858 owned a car, van, or truck. Almost all of those who owned a vehicle had a current, valid driver's license. However, not all currently were driving a vehicle. Of the total, 1,708 (79%) currently were driving. Four hundred forty two (442) older adults reported that they did not drive. Table 4. Vehicle Ownership and Driving Number Percent Own a vehicle Possession of driver's license Drive a vehicle 1,858 1,852 1 ,708 85% 85% 79% Reasons for Not DrivinQ. The most common reason for not driving was not liking to drive at night. Other reasons included not liking to drive in the rain, not liking to drive very far and on the freeways, and too much traffic. One hundred-forty three (143) of the older adults no longer felt comfortable driving. Sixteen percent (16%) of the non-drivers no longer had access to a vehicle. Table 5. Reasons for Not Driving Number Percent Do not like to drive at night Do not like to drive when it is rainy Do not like to drive very far Do not like to drive on the freeways Too much traffic No longer comfortable driving Don't have access to a vehicle 293 186 183 182 157 143 71 66% 42% 41% 41% 36% 32% 16% Alternatives to DrivinQ. The greatest number of older adults who currently were not driving got a ride from someone else when they needed to go somewhere. Many used a shared ride provided for more than one individual to a destination, usually in a van or small bus such as the ACCESS van or YMCA bus. Very few used public transportation. Unfortunately, a great number of older adults without transportation stayed at home. 22 I I I I I I I I I I I I I I I I I I I Table 6. Alternatives to Driving Number Percent Get a ride from someone else Stay at home Use a shared ride Walk or ride a bicycle Use public transportation 200 135 119 25 25 40% 27% 24% 5% 5% Part C. About Their Transportation Needs and Uses Number of Trips. Within the past month, 65% or 1,308 older adults made ten or more trips within Rancho Cucamonga. Seventeen percent or 347 older adults made 5-9 trips within Rancho Cucamonga. Eighty-two percent (82%) of the older adults made five or more trips. Fewer older adults made trips outside of the city. Within the past month, 40% or 779 older adults made ten or more trips outside of Rancho Cucamonga. Thirty-four percent or 657 older adults made 1-4 trips outside of the city. More of the older adults made 1-4 trips outside than within the city Table 7. Number of Trips None 1-4 trips 5-9 tri ps 10+ trips Within Rancho Cucamonga 3% 14% 17% 65% Outside Rancho Cucamonga 8% 34% 18% 40% Transportation Needs Within Rancho CucamonQa. The transportation needs within Rancho Cucamonga of the older adults varied. The most frequent reasons for trips within Rancho Cucamonga were to shop for groceries and other things, go to a restaurant, and visit family, friends or meet new people. Three or more trips were made by 78% of the older adults for groceries, 59% to shop for other things, 55% to go to a restaurant, and 48% to visit family, friends, or to meet new people. Fifty-one percent (51 %) made 1-2 trips to the doctor; while 55% made 1-2 trips to the pharmacy. Sixty-eight percent (68%) did not go to the Senior Center in the past month. Going to a fitness club (87%), to attend a class (84%) or a sporting event (81 %), and to go to work (80%) were the least frequent reasons for trips within the city. 23 I I Table 8. Transportation Needs Within Rancho Cucamonga Not at all 1-2x 3-4x 5+ Go to a doctor's appointment 27% 51% 16% 6% Go to the pharmacy 18% 55% 19% 7% Visit family, friends or meet new 24% 27% 22% 26% people Attend a religious service 47% 14% 22% 18% Go to the Senior Center 68% 18% 8% 7% Attend a class 84% 8% 4% 4% Participate in volunteer activities 71% 9% 9% 11% Shop for groceries 8% 4% 35% 43% Shop for things other than groceries 10% 31% 31% 28% Go to movie, play or social event 43% 33% 14% 10% Attend a sporting event 81% 9% 5% 5% Go to a restaurant 17% 28% 28% 27% Go to my place of employment 80% 4% 2% 15% Go to a fitness club 87% 4% 3% 6% I I I I I Transportation Needs Outside Rancho Cucamonaa. The reasons for trips outside of Rancho Cucamonga were similar to those reasons for trips within Rancho Cucamonga but the frequency was less. Within the past month, the most frequent reasons for trips outside Rancho Cucamonga were to visit family, friends or meet new people, go to a restaurant, shop for groceries, and shop for other things. Forty-two percent (42%) of older adults made 3 or more trips to visit family, friends, or to meet new people, 35% to shop for other things, 33% to go to a restaurant, and 33% to shop for groceries. Fifty-three percent (53%) made 1-2 trips to the doctor; while 29% made 1-2 trips to the pharmacy. Going to a fitness club (93%), to attend a class (89%), go to the Senior Center (87%), or a sporting event (83%) were the least frequent reasons for trips within the city. I I 24 Table 9. Transportation Needs Outside Rancho Cucamonga Not at all 1-2x 3-4x 5+ Go to a doctor's appointment 31% 53% 13% 4% Go to the pharmacy 59% 29% 8% 3% Visit family, friends or meet new 25% 33% 23% 19% people Attend a religious service 66% 12% 12% 10% Go to the Senior Center 87% 7% 4% 2% Attend a class 89% 6% 4% 1% Participate in volunteer activities 77% 11% 7% 5% Shop for groceries 41% 26% 17% 16% Shop for things other than groceries 28% 37% 23% 12% Go to movie, play or social event 59% 27% 11% 3% Attend a sporting event 83% 10% 4% 3% Go to a restaurant 31% 35% 18% 15% Go to my place of employment 79% 3% 3% 15% Go to a fitness club 93% 5% 2% 2% Time of Dav. The time of day that the older adults usually went out in the community to do the previously mentioned activities was in the mornings. In fact, 1,017 or 50% of the older adults usually went out in the community in the mornings, while 745 or 37% usually went out in the afternoons. Not surprising, only 8% usually went out in the evenings. Table 10. Time of Day Number Percent Mornings Afternoons Evenings Both mornings and afternoons Both afternoons and evenings Other 1,017 745 157 74 23 19 50% 37% 8% 4% 1% 1% 25 I I I I I I I I I I I I I I I I I I I Days of the Week. The majority of the older adults went out into the community on both weekdays and weekends. Four times as many older adults went on weekdays as on weekends. Table 11. Days of the Week Number Percent Week days Weekends Both 761 171 1,112 37% 8% 54% Missed Activities. In the past six months, these older adults did report that they missed, cancelled and did not attend or do several types of activities because of problems with transportation. Only 12% and 11 % respectively cancelled / missed a doctor's appointment or did not pick a prescription. Table 12. Missed Activities Number Percent Not attend a social activity 256 15% Did not attend a religious activity 219 13% Canceled or missed doctor's appointment 212 12% Did not shop for groceries 190 11 % Did not pick up a prescription 175 10% Did not attend a family activity 175 10% Willinaness to Pay for One Way Transportation within Rancho Cucamonaa. Most of the older adults (1,236 of the 1,700 respondents) were willing to pay between $.50 - $1.99 for one-way transportation within Rancho Cucamonga. Table 13. Willingness to Pay for One Way Transportation Number Percent $.50 - $1.99 1,236 73% $2.00 - 3.99 345 20% $4.00 - 5.99 83 5% $6.00 - 7.99 13 <1% $8.00 - or more 23 1% 26 I I I I I I I I I I I I I I I I I I I Willinaness to Pay for One Way Transportation Outside Rancho Cucamonaa. Most of the older adults were willing to pay a little more for transportation outside of the community. Of the 1,657 respondents, forty-five percent were willing to pay between $2.00-3.99 for a one-way trip outside Rancho Cucamonga. Thirty-one percent (31 %) were willing to pay $.50 - $1.99 for one-way transportation within Rancho Cucamonga. Table 14. Willingness to Pay for One Way Transportation Number Percent $.50 - $1.99 518 31% $2.00 - 3.99 748 45% $4.00 - 5.99 267 16% $6.00 - 7.99 68 4% $8.00 - or more 56 3% Tvpes of Transportation Used. In the past month, most older adults used their personal car for trips outside of their immediate neighborhood or were driven by others. Eighty-three percent (83%) used their personal car for trips outside of their neighborhood. Ninety percent or more of the older adults did NOT use public transportation at all. Walking as a mode of transportation was used by 23% of the older adults. Table 15. Types of Transportation Used Not at all 1-2x 3x Alwavs use Walk 77% 12% 7% 4% Bicycle 91% 3% 2% 5% Personal car 17% 6% 12% 65% Driven by others 48% 21% 20% 11% Shared ride 90% 6% 3% 2% Taxi or cab 96% 3% <1% 1% Bus 96% 2% 1% 1% Metrolink 94% 5% <1% 1% Part D. About Their Transportation Preferences Most Preferred Tvpe of Transportation. Older adults ranked use of their own personal car as their most preferred type of transportation. Their second and third most preferred type of transportation was getting a ride from someone else (52%) and walking (36%). 27 I I I I I I I I I I I I I I I I I I I Table 16. Most Preferred Type of Transportation Percent Rank Use own car Get a ride from someone else Walk Use the Metrolink Share a ride Take a bus Take a taxi or cab Ride a bicycle 92% 52% 36% 20% 18% 18% 13% 11% 1 2 3 4 5 6 7 8 Least Preferred Type of Transportation. The older adults ranked riding a bicycle as their least preferred type of transportation. Their second and third least preferred type of transportation were taking a taxi or cab (87%) and sharing a ride (82%). Table 17. Least Preferred Type of Transportation Percent Rank Ride a bicycle Take a taxi or cab Share a ride Take a bus Use the Metrolink Walk Get a ride from someone else Use own car 89% 87% 82% 82% 80% 64% 48% 8% 1 2 3 4 5 6 7 8 Public Transportation System Preference. Regarding their preference for a public transportation system that had a fixed route and schedule (like a bus or train) or a public transportation system that require riders to call when they need it (like a taxi cab or ACCESS and the YMCA bus), the older adults had no preference. If they had to indicate a preference, most older adults would prefer to call when they needed to use the transportation system than a transportation system with a fixed route and schedule. Table 18. Public Transportation System Preference Number Fixed route and schedule Call when needed No preference 433 648 748 28 Percent 24% 35% 41% I I I I I I I I I I I I I I I I I I I Reasons for Usina a Bus. Affordable fare, convenient location, and reliable service were the three most frequent reasons for using a bus. The three least frequent reasons for using a bus were friendly driver, not very many packages to carry, and ability to accommodate a person with disability. Table 19. Reasons for Using a Bus Affordable fare Convenient location Reliable service Feel safe Physically able to ride a bus Reasonable time for total trip Friendly driver Protection from weather Can accommodate a person with disability Not very many packages to carry Number Percent 319 280 271 237 221 167 144 140 103 90 14% 13% 12% 11% 10% 8% 7% 6% 5% 4% Reasons for NOT Usina a Bus. The three most frequent reasons for NOT using a bus were the total time for the trip is too long, it is too far to go to the bus stop, and the wait is too long. The three least frequent reasons for NOT using a bus were that the area at the bus stop is too busy, they are too ill or frail to travel, and it is too expensive to ride the bus. Table 20. Reasons for NOT Using a Bus Number Percent Total time for trip too long 473 21 % Too far to go to the bus stop 464 21 % Wait is too long 434 20% Too difficult to carry packages on bus 430 20% Does not stop at desired location 421 19% Afraid to use after dark 420 19% No bus available 395 18% No protection from weather 382 17% (sun, rain) at bus stops Feel unsafe 277 13% Lack of reliable service 264 12% Difficult to use due to a disability 219 10% Too expensive 149 7% Too ill or frail to travel 102 5% Area at the bus stop is too busy 83 4% 29 Reasons for Usinq a Shared Ride. The three most frequent reasons for using a shared ride like ACCESS or the YMCA bus were convenient location, feeling safe, and affordable fare. The three least frequent reasons for using a shared ride were not very many packages to carry, friendliness of the driver, and reasonable time for total trip. I Table 21. Reasons for Using a Shared Ride Number Percent I I I I I I I I I I I I I I Convenient location Feel safe Affordable fare Reliable service Physically able to ride a bus Can accommodate a person with disability Protection from weather Reasonable time for total trip Friendly driver Not very many to carry 165 148 145 134 117 103 100 85 82 59 7% 7% 7% 6% 5% 5% 5% 4% 4% 3% Reasons for NOT Usinq a Shared Ride. The three most frequent reasons for NOT using a shared ride were the total time for the trip is too long, the wait is too long, and no shared ride is available. The three least frequent reasons for NOT using a shared ride were they are too ill or frail to travel, feel unsafe, and it is too expensive to share a ride. Table 22. Reasons for NOT Using a Shared Ride No shared ride available 230 Wait is too long 230 Total time for trip too long 230 Afraid to use after dark 174 Too difficult to carry packages on bus 172 Does not stop at desired location 160 Lack of reliable service 142 Difficult to use due to a disability 136 No protection from weather 105 (sun, rain) at bus stops Too expensive 1 02 Feeling unsafe 101 Too ill or frail to travel 57 30 Number Percent 10% 10% 10% 8% 8% 7% 6% 6% 5% 5% 5% 3% I I I I I I I I I I I I I I I I I I I Reasons for usinq a taxi or cab. The three most frequent reasons for using a taxi or cab were convenient location, reliable service, and protection from the weather. The three least frequent reasons for using a taxi or cab were not too many packages to carry, affordable fare, and feel safe. Table 23. Reasons for Using a Taxi or Cab Number Convenient location Reliable service Protection from weather Physically able to ride a bus Reasonable time for total trip Can accommodate a person with disability Feel safe Affordable fare Not very many to carry Percent 255 129 83 76 73 67 66 56 44 12% 6% 4% 3% 3% 3% 3% 3% 2% Reasons for NOT usinq a taxi or cab The overwhelming reason that older adults did NOT use a taxi or cab was the cost, namely, too expensive. The other two most frequent reasons for NOT using a taxi or cab were the wait is too long and the older adults felt unsafe. The three least frequent reasons for NOT using a taxi or cab were no protection from weather, total time for the trip is too long, and no taxi or cab is available. Table 24. Reasons for NOT Using a Taxi or Cab Number Percent Too expensive 658 Wait is too long 167 Feeling unsafe 139 Difficult to use due to a disability 127 Too ill or frail to travel 126 Afraid to use after dark 111 Too difficult to carry packages on bus 103 No taxi or cab available 96 Total time for trip too long 88 Lack of reliable service 79 No protection from weather 42 (sun, rain) at bus stops 30% 8% 6% 6% 6% 5% 5% 4% 4% 4% 2% 31 I I I I I I I I I I I I I I I I I I I Reasons for NOT WalkinQ or Ridinq a Bicycle. The last mode of transportation used by older adults was walking or riding a bicycle. The three most frequent reasons for NOT walking or riding a bicycle were that the older adults have difficulty balancing or walking, not strong enough, and the intersections are too dangerous. The three least frequent reasons for NOT walking or riding a bicycle were lack of sidewalks, no place to stop in the middle of the street if the light changes red, and the signal lights change too quickly. Table 25. Reasons for NOT Walking or Riding a Bicycle Number Percent Have difficulty balancing or walking 367 17% Not strong enough 361 16% I ntersections are too dangerous 343 16% Too hard to carry packages 341 15% Concern about weather 294 13% (too hot, too cold, too damp) Takes too much time 255 12% Lack of benches to rest 254 12% Lack of bicycle paths 232 11% Signal lights change too quickly 214 10% No place to stop in the middle of 200 9% street if the light changes red Lack of sidewalks 185 8% Ratings of Transportation System Used. The various transportation systems (OMNI bus, ACCESS or YMCA bus shared ride, and taxi or cab) were rated by the older adults. The majority of the older adults rated the three transportation systems as good to fair. Table 26. Ratings of Transportation System Used Very Excellent Good Good Fair Poor Bus 1% 14% 37% 34% 14% Shared ride 4% 19% 33% 30% 15% Taxi or cab 6% 10% 37% 34% 13% Satisfaction with Current Transportation System. Fifty-one (51 %) percent indicated that they are very satisfied with the type of transportation that they currently used to get around the community; while twenty-six (26%) percent indicated that they were satisfied with the type of transportation that they currently use to get around the community. The remainder (22%) were either dissatisfied, very dissatisfied or neither satisfied or dissatisfied. 32 I I I I I I I I I I I I I I I I I I I Table 27. Satisfaction with Current Transportation System Number Percent Very satisfied Satisfied Neither satisfied or dissatisfied Dissatisfied Very dissatisfied 773 405 233 60 38 51% 27% 15% 4% 3% Change in Personal Transportation Needs. In the next year, only 22% saw their personal transportation needs changing. III. Comparison of Drivers and Non-Drivers Characteristics of Drivers and Non-Drivers. Of the total 2,210 respondents, currently 1,708 (79%) were driving and 442 (21 %) were not driving. The typical older adults who drives and those who do NOT drive both were more likely to be married, Caucasian, women with a high school degree living with their spouse, relative or friend. Moreover, drivers were more likely to be retired, younger (60-74 years of age) and with a higher income ($15,000- 44,999). Non drivers were more likely to be somewhat older (65-84 years of age), with a lower household income (under $30,000) and more likely to be involved in volunteer activities (41 %) and disabled (35%). Table 28. Characteristics of Older Adults Drivers and Non-drivers Drivers Non-Drivers Gender (2,039) Female Male 59% 41% 73% 27% Age (n = 2,025) <65 years of age 65-74 years of age 75-84 years of age 85 or older 33% 40% 21% 6% 2% 24% 49% 16% Ethnicity (n = 1,972) Caucasian / White African American / Black Hispanic Asian/Pacific Islander Native American 77% 9% 9% 3% 2% 69% 10% 14% 1% 1% 33 I I Level of Education (n = 1,982) Less than high school 6% 18% I High school diploma 46% 52% Associate degree 18% 16% Bachelor's degree 17% 10% I Master's degree 10% 2% Doctorate I JD I MD 3% 2% I Household Income (n = 289) 0-$14,999 10% 40% $15,000-29,999 28% 40% I $30,000-44,999 20% 8% $45,000-59,999 11% 4% $60,000-74,999 12% 10% I $75,000 or more 19% 3% Employment Status I Work full-time days (n = 241) 99% <1% Work full-time nights (n = 102) 85% 15% Work part-time days (n = 155) 90% 10% I Work part-time nights (n = 71) 79% 21% Volunteer during the day (n = 674) 82% 18% Volunteer in evenings (n = 79) 67% 33% I Day time student (n = 61) 89% 12% Evening student (n = 51) 80% 20% Retired (n = 973) 75% 25% I Disabled (n = 138) 65% 35% Marital Status (n = 2,030) I Married 63% 40% Divorced 15% 11% Widowed 21% 43% I Never married 1% 6% Living Arrangements (n=2,040) I Live alone in their own home 27% 18% Live in their home with a caregiver 1% 6% Live in their home with a spouse, 69% 58% I relative or friend Live in a senior housing, assisted living 4% 19% I Zip Codes (n = 2069) 91701 41% 41% 91729 1% 1% I 91730 30% 36% 91737 19% 14% 91739 10% 20% I I 34 I I I I I I I I I I I I I I I I I I I Health Status. Older adults who drive self-reported better heath, vision, hearing and reaction time than non-drivers. Eighty-three percent of the drivers reported that they were independent and fully mobile, while 70% of the non- drivers reported that they were somewhat restricted in their physical activity or dependent upon others. Clearly, non-drivers were frailer than drivers. Table 29. Health Status Drivers Non-Drivers Health (n = 2, 013) Excellent 19% <1% Very Good 39% 15% Good 28% 33% Fair 12% 43% Poor 2% 9% Vision (n = 2,009) Excellent 15% 3% Very Good 41% 11% Good 33% 41% Fair 10% 30% Poor 1% 15% Hearing (n = 1.980) Excellent 18% 5% Very Good 36% 23% Good 31% 24% Fair 14% 34% Poor 2% 13% Reaction time (n = 1,982) Excellent 21% 5% Very Good 42% 15% Good 30% 30% Fair 7% 34% Poor 1% 16% Table 30. Lifestyle Ratings (n=2,008) Drivers Non Drivers Independent, fully mobile 83% 30% Somewhat restricted activity 15% 42% Dependent upon others 2% 28% 35 I I I I I I I I I I I I I I I I I I I Reasons for Not Drivinq and Alternatives to Not Drivinq. The three most frequent reasons by non-drivers for not driving were that they were no longer comfortable driving, they did not like to drive at night, and there was too much traffic. The main alternatives to driving one's own car were getting a ride from someone else (41%) and staying at home (31%). Table 31. Non-Drivers' Reasons for Not Driving Number Percent Do not like to drive at night No access to vehicle Do not like to drive when it is rainy Do not like to drive very far Do not like to drive on the freeways Too much traffic No longer comfortable driving 88 62 61 67 72 75 95 20% 14% 14% 15% 16% 17% 21% Table 32. Non Drivers' Alternatives to Driving (n = 315) Number Percent Get a ride from someone else Stay at home Use a shared ride Walk or ride a bicycle Use public transportation 130 97 52 15 20 41% 31% 17% 5% 6% Number of Trips. Drivers made more frequent trips within and outside of Rancho Cucamonga than did non-drivers. Seventy-six percent (76%) of the drivers made 10 or more trips within Rancho Cucamonga, while sixty-nine percent (69%) of the non-drivers made 1-9 trips within Rancho Cucamonga. Forty-seven percent (47%) of the drivers made 10 or more trips outside Rancho Cucamonga, while the 58% of the non-drivers made 1-4 trips outside Rancho Cucamonga. Table 33. Number of Trips Drivers Non Drivers Within Rancho Cucamonga (n = 1,953) None 1-4 trips 5-9 tri ps 10+ trips 2% 8% 14% 76% 7% 38% 31% 24% 36 I I I I I I I I I I I I I I I I I I I Outside Rancho Cucamonga (n = 1,895) None 1-4 trips 5-9 trips 10+ trips 6% 28% 18% 47% 16% 58% 14% 12% Time of Dav and Dav of the Week. Drivers and non-drivers were very similar in that they usually go out into the community in the mornings. However, they differ in that drivers (59%) usually go out into the community both on weekdays and weekends, while the non-drivers (55%) usually non-drivers usually go out into the community on weekdays. Table 34. Time of Day Drivers (n=1,588) Non-Drivers (n=398) Mornings Afternoons Evenings Both mornings and afternoons Both afternoons and evenings Other 50% 37% 7% 4% 1% <1% 50% 36% 9% 3% 0% <1% Table 35. Days of the Week Drivers (n=1,592) Non-Drivers (n=402) Week days Weekends Both 32% 8% 59% 55% 10% 35% Missed Activities. Because of lack of transportation, non-drivers missed a great many more activities than drivers. The three most frequent activities missed by non-drivers were religious activities (43%), social activities (41%), and having to cancel a doctor's appointment (38%). More non-drivers than drivers missed medically necessary activities, namely, keeping a doctor's appointments and picking up a prescription. Non-drivers missed or cancelled doctors' appointment 38% of the time compared to 5% of the time for drivers because of lack of transportation. Non-drivers did not pick up a prescription 28% of the time compared to 6% of the time for drivers because of lack of transportation. 37 I I I I I I I I I I I I I I I I I I I Table 36. Missed Activities Drivers 9% 6% Not attend a social activity (n = 1,718) Did not attend a religious activity (n = 1,727) Canceled or missed doctor's appointment (n = 1,797) Did not shop for groceries (n = 1,760) Did hot pick up a prescription (n = 1,770) Did not attend a family activity (n = 1,710) 5% 5% 6% 6% Non-Drivers 41% 43% 38% 34% 28% 32% Willinclness to Pay. The majority of both drivers and non-drivers were willing to pay between $.50-1.99 for a one-way trip within Rancho Cucamonga. Both drivers and non-drivers were willing to pay more for a one-way trip outside Rancho Cucamonga than for a one way trip within Rancho Cucamonga. Forty- seven percent (47%) of the drivers and 41 % of the non-drivers were willing to pay between $2.00-3.99 for a one-way trip outside of the community. Table 37. Willingness to Pay for One Way Transportation Within RC Drivers (n=1 ,301) $0.50 - 1.99 $2.00 - 3.99 $4.00 - 5.99 $6.00 - 7.99 $8.00 - or more 75% 20% 4% <1% <1% Non-Drivers (n=371) 66% 21% 9% <1% 3% Table 38. Willingness to Pay for One Way Transportation Outside RC Drivers (n=1,290) $0.50 - 1.99 $2.00 - 3.99 $4.00 - 5.99 $6.00 - 7.99 $8.00 - or more 31% 47% 16% 4% 3% 38 Non-Drivers (n=343) 31% 41% 18% 4% 6% I I I I I I I I I I I I I I I I I I I Types of Transportation Used. In the past month, drivers mostly used their personal car (89%) or were driven (45%) for trips outside of their immediate neighborhood. Eighty-one percent of the non-drivers were driven by others or used their personal car driven by someone else (47%). Twelve percent of the drivers and 25% of the non-drivers used walking as a means of transportation. Non-drivers were eight times more likely to use the bus than drivers. Table 39. Types of Transportation Used Drivers Walk Bicycle Personal car Driven by others Shared ride Taxi or cab Bus Metrolink 12% 10% 89% 45% 6% 3% 2% 5% Non-Drivers 25% 5% 47% 81% 29% 6% 17% 7% Most Preferred Type of Transportation. Drivers most preferred to use their own car or to get a ride from others. Getting a ride from someone else (90%) was the most frequently used type of transportation by non-drivers. Although they did not drive, non-drivers were next most likely to prefer using their personal car (63%), presumably driven by a spouse, relative or friend, to meet their transportation needs. Table 40. Most Preferred Type of Transportation Drivers Use own car (n=1, 758) Get a ride from someone (n=1,201) Walk (n=1,173) Use the Metrolink (n=1,062) Take a bus (n=1.204) Share a ride (n=1 ,083) Take a taxi or cab (n=1,240) Ride a bicycle (n=1,180) 96% 42% 35% 21% 17% 15% 12% 10% 39 Non-Drivers 63% 90% 40% 19% 26% 32% 21% 12% I I I I I I I I I I I I I I I I I I I Least Preferred Tvpe of Transportation. Drivers and non-drivers ranked riding a bicycle as their least preferred type of transportation (90% and 88% respectively). Drivers ranked taking a taxi (88%) and sharing a ride (85%) as their second and third least preferred type of transportation. Non-drivers ranked using the Metrolink (82%) and taking a taxi (79%) as their second and third least preferred type of transportation. Table 41. Least Preferred Type of Transportation Ride a bicycle (n=1 ,180) Take a taxi or cab (n=1 ,240) Share a ride (n=1 ,083) Take a bus (n=1.204) Use the Metrolink (n=1 ,062) Walk (n=1, 173) Get a ride from someone else (n=1 ,201) Use own car (n=1, 758) Drivers 90% (1) 88% (2) 85% (3) 83% (4) 79% (5) 65% (6) 59% (7) 4% (8) Non-Drivers 88% (1) 79% (3) 68% (5) 74% (4) 82% (2) 60% (6) 10% (8) 37% (7) Public Transportation System Preference. Drivers (43%) were more likely to have no preference between a public transportation schedule that is a fixed route and schedule and a public transportation system that you call when you need it. Fifty-two percent (52%) of the non-drivers preferred a public transportation system that one calls when they need to use it. Table 42. Public Transportation System Preference Fixed route and schedule Call when needed No preference Drivers (n=1,446) 26% 31% 43% Non-Drivers (n=351) 17% 52% 31% RatinQs of Tvpes of Transportation Used. Non-drivers did not rate bus and shared ride transportation as highly as drivers. Sixty-two percent of non- drivers rated bus transportation as good to fair compared to 73% of the drivers. Fifty-six percent of the non-drivers rated the shared ride as good to fair compared to 63% of the drivers. Taxi transportation was rated as good to fair by slightly more non-drivers than drivers 73% compared to 71 % respectively. 40 I I I I I I I I I I I I I I I I I I I Table 43. Ratings of Transportation Used Drivers Non-Drivers Bus (n=761) Excellent 1% 3% Very Good 13% 15% Good 37% 35% Fair 36% 27% Poor 13% 21% Shared ride (n=572) Excellent 3% 7% Very Good 19% 21% Good 34% 24% Fair 29% 32% Poor 15% 16% Taxiorcab(n=833) Excellent 7% 3% Very Good 11% 5% Good 36% 39% Fair 35% 34% Poor 11% 18% Satisfaction with Current Transportation System. Not surprising, drivers were more satisfied with their current transportation system, i.e., the use of their personal car. Non drivers were less satisfied with their current transportation system. Table 44. Satisfaction with Current Transportation System Drivers (n=1,191 ) Non-Drivers (n=298) Very satisfied Satisfied Neither satisfied or dissatisfied Dissatisfied Very dissatisfied 58% 25% 13% 2% 2% 24% 34% 26% 11% 6% Anticipated Chanqe in Transportation Needs. The great majority of the drivers (81 %) and non-drivers (65%) did NOT anticipate a change in their transportation needs in the next year. However, more non-drivers (35%) than drivers (19%) anticipated a change in their transportation needs. 41 Table 45. Anticipated Change in Transportation Needs Drivers (n=1,417) Non-Drivers (n=343) Yes, anticipate a change 19% 35% IV. Comparison of the Frail, Near-Frail and Non-Frail Older Adults Within the older adults, there were three levels of frailty based on the respondents rating of their lifestyle: o independent, fully mobile (non-frail) o somewhat restricted in physical activity, but able to live on one's own and get out for basic necessities (near-frail) o dependent upon others for most basic necessities(frail) Characteristics of Older Adults bv Level of Frailtv. Older adults who are either independent, restricted in physical activity, or dependent upon others were all more likely to be female, married, Caucasian with a high school degree and living with their spouse, relative or friend. Older adults restricted in physical activity (37%) and those who are dependent upon others (54%) were more likely to be between the ages of 75-84 years. Independent older adults were more likely to be younger and less than 65 years of age (74%). The household income of older adults who are independent were distributed across all income categories with the highest percent in the $15,000- 29,999. Those older adults who are restricted in physical activity or dependent upon others were more likely to have a household income in the $15,000-44,999 category. Independent older adults were more likely to be working full time or part- time or a daytime student. Older adults who are restricted in physical activity or dependent upon others were more likely to be disabled or volunteering in the evenings. Table 46. Characteristics of Older Adults by Level of Frailty Indep Restricted Dep Gender (n=2,026) Female Male 61% 40% 63% 37% 71% 29% I I 42 I I Age (n = 2,033) <65 years of age 33% 17% 15% I 65-74 years of age 42% 31% 13% 75-84 years of age 21% 37% 55% 85 or older 5% 15% 17% I Ethnicity (n = 1,982) Caucasian / White 74% 77% 76% I African American / Black 10% 8% <1% Hispanic 11% 6% 17% Asian/Pacific Islander 3% 4% 2% I Native American 1% 3% <1% Level of Education (n=1 ,995) I Less than high school 7% 11% 20% High school diploma 45% 52% 51% Associate degree 19% 13% 23% I Bachelor's degree 17% 13% 6% Master's degree 10% 5% <1% Doctorate / JD / MD 2% 6% <1% I Household Income (n=1 ,745) 0-$14,999 12% 24% 35% I $15,000-29,999 27% 43% 45% $30,000-44,999 19% 13% 13% $45,000-59,999 12% 5% 2% I $60,000-74,999 11% 8% 3% $75,000 or more 19% 8% 2% I Employment Status Work full-time days (n=241) 15% 2% <1% Work full-time nights (n=102) 5% 2% 5% I Work part-time days (n=155) 9% 4% 1% Work part-time nights (n=71) 3% 4% <1% Volunteer during the day (n=674) 33% 33% 24% I Volunteer in evenings (n=79) 2% 7% 12% Day time student (n=61) 3% <1% 5% Evening student (n=51) 2% 2% 4% I Retired (n=973) 44% 48% 48% Disabled (n=138) 4% 14% 14% I Marital Status (n = 1,985) Married 61% 56% 41% Divorced 14% 15% 9% I Widowed 22% 28% 48% Never married 2% 1% 2% I I 43 I I I I I I I I I I I I I I I I I I I Living Arrangements (n=1 ,989) Live alone in their own home 27% 24% 28% Live in their home with a caregiver <1% 2% 8% Live in their home with a spouse, relative or friend 67% 65% 59% Live in a senior housing, assisted living 6% 9% 5% Zip Codes (n = 2069) 91701 41% 39% 35% 91729 1% 1% <1% 91730 30% 32% 46% 91737 18% 19% 11% 91739 10% 10% 7% Health Status. Older adults who are independent reported better heath, vision, hearing and reaction time than older adults who are restricted in physical activity or dependent. Seventy-one percent (71 %) of the older adults who are independent reported their health status as very good to good. Seventy-four percent (74%) of those restricted in physical activity reported their health status as good to fair similar to that reported by those who are dependent upon others (75%). Seventeen percent (17%) of those who are dependent reported their health status as poor. Seventy-seven percent (77%) of the older adults who are independent reported their vision as very good to good. Seventy-four percent (74%) of those restricted in physical activity reported their vision as good to fair; while 70% of those who are dependent upon others reported their vision as good to fair (70%). Twenty-three percent (23%) of those who are dependent upon others reported their vision as poor. Sixty-seven percent (67%) of the older adults who are independent reported their hearing as very good to good. Sixty-eight percent (68%) of those restricted in physical activity reported their hearing as good to fair; while 53% of those who are dependent upon others reported their hearing as good to fair. Twenty-three percent (23%) of those who are dependent upon others reported their vision as poor. Seventy-four (74%) of older adults who are independent reported their reaction time as very good to good. Sixty-seven (67%) percent of those restricted in physical activity reported their reaction time as good to fair while 59% of those who are dependent upon others reported their reaction time as good to fair. Thirty-two percent (32%) of those who are dependent upon others reported their reaction time as poor. 44 I I I I I I I I I I I I I I I I I I I Table 47. Health Status Ratings Indep Restricted Dep Health (n=2, 034) Excellent 20% 3% <1% Very Good 42% 17% 8% Good 29% 29% 26% Fair 9% 45% 49% Poor <1% 6% 17% Vision (n=2,031) Excellent 16% 2% 3% Very Good 43% 15% 4% Good 33% 43% 27% Fair 7% 31% 43% Poor <1% 9% 23% Hearing (n=2,007) Excellent 19% 5% 4% Very Good 38% 23% 18% Good 30% 32% 20% Fair 12% 35% 33% Poor 2% 6% 26% Reaction time (n=2,013) Excellent 20% 10% 6% Very Good 46% 16% 4% Good 28% 38% 23% Fair 5% 29% 36% Poor <1% 7% 32% Part B About Their Driving Vehicle Ownership and DrivinQ. Most independent older adults owned a vehicle, possessed a driver's license, and were driving. . Much fewer older adults who are dependent upon others owned a vehicle, possessed a license, or were driving. Ninety-two percent of those older adults who were independent were driving and 60% who are restricted in physical activity were driving. Only 21 % of those who are dependent were driving. Table 48. Extent of Vehicle Ownership and Driving Indep Restricted Dep (n=1,479) (n=413) (n=140) Own a vehicle 94% 76% 42% Possession of driver's license 94% 73% 36% Drive a vehicle 92% 60% 21% 45 I Reasons for Not DrivinQ and Alternatives to Not DrivinQ. The three most frequent reasons reported by older adults who are independent were do not like to drive at night, on the freeways, and when it rains. The three most frequent reasons reported by older adults who are restricted in physical activity were that they do not like to drive at night, do not feel comfortable driving, and do not like to drive on the freeways. The three most frequent reasons reported by older adults who are dependent upon others were that they do not like to drive too far, at night, and do not like to drive on the freeways and in too much traffic. Lack of access to a vehicle was the least frequent reason for not driving mentioned by all levels of frailty. I I I I I I I I I I I I I Table 49. Reasons for Not Driving IndeD Restricted OeD Do not like to drive at night (n=581) 54% 47% 29% No access to vehicle (n=395) 15% 16% 12% Do not like to drive when it is rainy (n=503) 37% 34% 22% Do not like to drive very far (n=500) 34% 33% 33% Do not like to drive on the freeways (n=490) 39% 36% 24% Too much traffic (n=465) 34% 28% 24% No longer comfortable driving (n=434) 23% 43% 17% Alternatives to Not DrivinQ There was a dramatic difference in the alternatives to not driving among the three levels of frailty. Those who are independent were more likely to take a shared ride or get a ride from someone else (37% and 32% respectively) as an alternative to driving their personal car. Those who are restricted in physical activity were more likely to get a ride from someone else (52%) as an alternative to driving their personal car. Those who are dependent upon others were more likely to stay at home (51 %) as an alternative to driving their personal car. Table 50. Non-Drivers' Alternatives to Driving IndeD (n=181 ) Restricted (n=182) OeD (n=97) Get a ride from someone else Stay at home Use a shared ride Walk or ride a bicycle Use public transportation 32% 15% 37% 10% 7% 52% 24% 18% 4% 2% 33% 51% 8% <1% 8% 46 I I I I I I I I I I I I I I I I I I I Number of Trips. Older adults who are independent made more frequent trips within Rancho Cucamonga than older adults who are restricted in physical activity or dependent upon others did. Seventy-six percent (67%) of the older adults who are independent made 10 or more compared to only 43% of those restricted in physical activity and 27% of those dependent upon others. Those who were restricted in physical activity and dependent upon others made fewer trips. Older adults who are independent made more frequent trips outside of Rancho Cucamonga than older adults who are restricted in physical activity or dependent upon others did. Most of them made 1-4 trips outside Rancho Cucamonga. Table 51. Number of Trips Indep Restricted Dep Within Rancho Cucamonga (n=1,373) (n=396) (n=124) None 2% 5% 13% 1-4 trips 8% 23% 36% 5-9 trips 13% 29% 24% 10+ trips 76% 43% 27% Indep Restricted Dep Outside Rancho Cucamonga (n=1,345) (n=391 ) (n=102) None 6% 14% 22% 1-4 trips 26% 54% 44% 5-9 trips 18% 18% 18% 10+ trips 50% 14% 17% Time of Dav and Dav of the Week. All three groups of older adults were very similar in that they usually go out into the community in the mornings and, to a lesser extent, in the afternoons. However, they differ in the days of the week that they usually go out into the community. Independent older adults and those restricted in physical activity are more likely to go out both on weekdays and weekends, while those who are dependent upon others usually go out into the community on weekdays. 47 Table 52. Time of Day Indep Restricted Oep (n=1,400) (n=410) (n=124) Mornings 49% 55% 48% Afternoons 38% 32% 39% Evenings 7% 9% 8% Both mornings and afternoons 4% 2% 3% Both afternoons and evenings 1% 2% <1% All three <1% <1% <1% Table 53. Days of the Week Indep Restricted Oep (n=1,408) (n=407) (n=122) Week days 33% 43% 66% Weekends 8% 12% 3% Both 60% 45% 32% Missed Activities. Because of lack of transportation, those older adults who are restricted in physical activity and dependent upon others missed many more activities than those adults who are independent. The three most frequent activities missed by those restricted in physical activity were social activities (29%), religious activities (24%), and canceling a doctor's appointment (24%). Similarly, older adults who are dependent upon others missed religious activities (46%), social activities (43%), and family activities (41 %) most frequently. Although they were less likely to miss medically necessary activities, namely, keeping a doctor's appointments and picking up a prescription, than other activities, the percentages were still high (34% and 35% respectively). Table 54. Missed Activities Indep Restricted Oep (n=1,400) (n=410) (n=124) Not attend a social activity (n=1,674) 8% 29% 43% Did not attend a religious activity 6% 24% 46% (n=1,685) Canceled or missed doctor's appointment (n=1 ,739) 5% 24% 34% Did not shop for groceries (n=1,709) 5% 20% 35% Did not pick up a prescription (n=1 ,713) 5% 15% 40% Did not attend a family activity (n=1,667) 5% 19% 41% 48 WillinQness to Pay. The majority of older adults at the three levels of frailty were willing to pay between $.50-1.99 for a one-way trip within Rancho Cucamonga and $.50-3.99 for a one-way trip outside Rancho Cucamonga. Table 55. Willingness to Pay for One Way Transportation Within RC IndeD Restricted OeD (n=1,163) (n=348) (n=120) $0.50 - 1.99 75% 67% 66% $2.00 - 3.99 19% 26% 28% $4.00 - 5.99 4% 5% 3% $6.00 - 7.99 <1% <1% 2% $8.00 - or more 1% 1% 2% Table 56. Willingness to Pay for One Way Transportation Outside RC Indep Restricted OeD (n=1,133) (n=351 ) (n=105) $0.50 - 1.99 31% 27% 31% $2.00 - 3.99 46% 46% 48% $4.00- 5.99 16% 17% 17% $6.00 - 7.99 4% 5% <1% $8.00 - or more 3% 5% 4% Types of Transportation Used. In the past month, older adults who are independent were to use their personal car (88%) or be driven by others (44%) for trips outside of their immediate neighborhood. Older adults who are restricted in physical activity were equally as likely to use their personal car as to be driven by others (72%). However, older adults who are dependent upon others were mostly driven by others (82%) or use their personal car (39%). Older adults who are dependent upon others were more likely to take the Metrolink than older adults who are independent or restricted in physical activity. Table 57. Types of Transportation Used IndeD Restricted OeD Walk 24% 24% 14% Bicycle 9% 10% 6% Personal car 88% 72% 39% Driven by others 43% 72% 82% Shared ride 5% 19% 20% Taxi or cab 4% 3% 6% Bus 3% 3% 17% Metrolink 6% 4% 11% 49 . Most Preferred Type of Transportation. As an alternative to the use of their personal car, older adults who are independent or who are restricted in physical activity were most likely to be driven to prefer to use their own car than any other type of transportation (97% and 82% respectively). The most preferred type of transportation used by those who are dependent on others was to be driven by others. Table 58. Most Preferred Type of Transportation Indep Restricted Dep Walk (n=1, 157) Bicycle (n=1, 171) Personal car (n=1,720) Driven by others (n=1,181) Shared ride (n=1.065) Taxi or cab (n=1 ,208) Bus (n=1,174) Metrolink (n=1 ,050) 40% 14% 97.% 43% 16% 13% 19% 23% 19% 3% 82% 68% 22% 12% 13% 14% 28% <0% 47% 84% 31% 25% 18% 11% Least Preferred Type of Transportation. For all three levels of activity, using a bicycle was rated the least preferred type of transportation. Table 59. Least Preferred Type of Transportation Indep Restricted Dep Walk (n=1, 157) Bicycle (n=1, 171) Personal car (n=1, 720) Driven by others (n=1 ,720) Shared ride (n=1.065) Taxi or cab (n=1 ,208) Bus (n=1,174) Metrolink (n=1 ,050) 60% (5) 87% (1) 29% (7) 58% (6) 84% (2) 87% (1) 81% (3) 77% (4) 81% (5) 97% (1) 39% (7) 32% (8) 78% (6) 88% (2) 87% (3) 86% (4) 73% (6) 100% (1) 31% (8) 16% (9) 69% (7) 75% (5) 82% (4) 89% (3) Public Transportation System Preference. Older adults who are independent were more likely to have no preference between a public transportation schedule that is a fixed route and schedule and a public transportation system that you call when you need it. However, older adults who are restricted in physical activity and dependent upon others (51 % and 54% respectively) preferred a public transportation system that one calls when they need to use it. 50 I I I I I I I I I I I I I I I I I I I Table 60. Public Transportation System Preference Indep Restricted Dep (n=1,275) (n=358) (n=123) Fixed route and schedule 26% 19% 14% Call when needed 30% 51% 54% No preference 46% 30% 33% RatinQs of Tvpes of Transportation. Older adults who are restricted in physical activity or dependent did not rate bus and shared ride transportation as high as those who are independent. Seventy-seven percent (77%) of those adults who are independent rated the bus as good to fair, 73% rated the taxi or cab as good to fair, and 62% rated the shared ride as good to fair. Sixty-three percent of those adults who are restricted in physical activity rated the bus as good to fair, 60% rated the taxi or cab as good to fair, and 62% rated the shared ride as good to fair. Seventy percent (70%) of those adults who are dependent rated the shared ride as good to fair, and 96% rated the shared ride as good to fair. The bus was rated most poorly. Sixty-nine percent of those older adults who are dependent upon others rated the bus as fair to poor. Table 61. Ratings of Transportation Used Types of Transportation Indep Restricted Dep Bus (n=761) Excellent 2% <1% <1% Very Good 14% 12% 13% Good 40% 36% 18% Fair 33% 27% 49% Poor 11% 24% 20% Shared ride (n=572) Excellent 5% 2% <1% Very Good 21% 14% 11% Good 35% 30% 32% Fair 27% 32% 38% Poor 13% 22% 19% Taxi or cab (n=833) Excellent 6% 7% <1% Very Good 11% 8% <1% Good 38% 35% 40% Fair 35% 30% 53% Poor 10% 20% 7% 51 I I I Satisfaction with Current Transportation System. Not surprising, older adults who are independent were very satisfied with their current transportation system. Older adults who are restricted in physical activity or dependent upon others rated their current system as very satisfied to satisfied. Fourteen percent of those who are dependent were dissatisfied with their current transportation system. Table 62. Satisfaction with Current Transportation System I I I I I I I I I I I I I I Indep Restricted Dep (n=1,030) (n=312) (n=104) Very satisfied 61% 31% 14% Satisfied 25% 31% 39% Neither satisfied or dissatisfied 11% 25% 26% Dissatisfied 2% 9% 14% Very dissatisfied 2% 3% 7% Anticipated ChanQe in Transportation Needs. The great majority of the older adults who are independent (84%) did NOT anticipate a change in their transportation needs in the next year. However, slightly more older adults restricted in physical activity (37%) than those who are dependent upon others (35%) anticipated a change in their transportation needs. Table 63. Anticipated Change in Transportation Needs Indep (n=1,260) Restricted Dep (n=357) (n=126) Yes, anticipate a change 16% 37% 34% 52 I I I I I I I I I I I I I I I I I I I Recommendations Several observations and recommendations for further investigation and action are presented. Is there a serious and immediate transportation problem? No, the survey indicated that the majority of the Rancho Cucamonga residents are satisfied with their current transportation system, namely use of their own personal car or having someone else drive them when they have a transportation need. Very little experience with public transportation exists even though there is a disproportionately high dissatisfaction with public transportation. Much of the dissatisfaction may be based on hearsay rather than actual personal experience. 1. Mount a ImaQe BuildinQ CampaiQn First and foremost, the City of Rancho Cucamonga needs to mount a campaign to desensitize older adults and address their negative feelings about public and alternative forms of transportation. It is not uncommon for individuals to be negative about the unknown but unless these negative feelings are addressed, any improvements in the transportation systems for seniors may be greeted with similar negative feelings. 2. Conduct Focus Groups Conduct focus groups of older adult users and nonusers of bus and shared ride services. The primary purpose of the focus groups would be to identify what advertising incentives and educational materials and events older adults believe would motivate them to try and use alternative forms of transportation. The secondary purpose of the focus groups would be to increase ridership by sparking curiosity and interest. 3. Develop an Educational Awareness CampaiQn of Transportation Options An educational awareness campaign should be initiated to disseminate informational brochures to older adults about the existing transportation options and resources for greater mobility for those with more limited access to transportation. Older adults may not be aware of existing transportation resources because there is no imminent need to use them or they may not be utilizing them because they do not know how to 53 I I I I I I I I I I I I I I I I I I I access information about available community resources. Many community resources may be underutilized. 4. Develop a StrateQic MarketinQ Plan for PromotinQ Shared Ride and Bus UsaQe A strategic marketing plan for the promotion of shared ride and bus usage should be developed outlining how to promote these transportation options directly to older adults. One marketing strategy might be the collaborative development of collateral materials about transportation resources for Rancho Cucamonga residents. Another marketing strategy might be the development of a table display or video discussing transportation options for seniors. A hotline might be developed to answer questions about transportation alternatives until older adults become more familiar with how to access the systems and how to read and understand the schedules and routes. 5. Offer a Transportation Subsidy Offer alternative transportation at the lowest "willingness" to pay levels and subsidize the cost until older adults are sensitized to use the existing transportation and then reassess their willingness to pay at a higher fare. This may be an opportune time to introduce alternative transportation use with the higher costs of fuel--added to the normal costs of repairs and insurance for one's own vehicle. 6. Improye the ExistinQ System. Because the ratings of the existing system are so poor, older adults may be reluctant to try them. The City should establish as a goal to reduce the fair and poor rating to less than 10% of the riders. This will encourage ridership. 7. Analysis of the At-Risk Populations Lack of transportation is an intersection of poverty, age and frailty. The very old, the frail, and the poor are least likely to be driving. While poverty may not increase, old age and frailty will increase in the near term as the population ages in place. Although the numbers are small at this time, they can be expected to increase with the aging of the population. An analysis of the future growth of the at-risk populations should be undertaken. 54 8. Develop Communitv Collaborations Church and social activities may be some of the first activities to go as one ages and becomes frailer. One might enlist the churches to form volunteer programs to get people to church and other social activities. This would leave the shared bus focus more on the necessary trips such a doctor's visits. A travel buddy program might be initiated with a friendly travel companion for those who are reluctant to try and use the transportation system. . 9. Conduct a Consumer Oriented Assessment In the future, a consumer-oriented assessment should be conducted that includes an assessment of consumer satisfaction with the transportation system and older adults' willingness to pay. The City has just conducted an assessment of senior transportation needs. A logical next step would be to reassess the older adults' level of use and satisfaction with alternative transportation systems after a successful program to increase ridership and expand senior transportation services. 55 I I I I I I I I I I I I I I I I I I I Comments The older adults were asked whether there were any other transportation concerns or issues that the City of Rancho Cucamonga should consider in planning for the future. Here are their comments. 1. Have more transportation for seniors, like taxis, and buses. 2. Mass transit to Inland Empire. 3. Need streetlights on Alta Cuesta Drive and night driving is not safe. Also not enough streetlights that are bright enough, and over street sight are difficult to see at night and at dusk. I like the new street signs that are florescent. The work very well. The left turn lane going on to Red Hill is very dangerous- Both east and west cars use the same lane. Very Dangerous. Need sidewalks on Red Hill, dangerous to walk on the streets. I support more public transportation. More bright streetlights, and safe sidewalks, and for bike lanes. With in increase in traffic we need more public transportation. Thanks for your interest. 4. The intersection of Red Hill Country Club and Foothill Blvd. Is dangerous. 5. Pacific Electric Rail 6. No buses should be allowed north of Baseline except haven for Chaffey College. When they stop they take up an entire lane and create near accidents and traffic issues north of Baseline. They may have 10r 2 passengers but for the most part they are empty. They contribute greatly to noise pollution and in addition the city issues mega bldg. Permits but do not plan the streets accordingly. Traffic congestion is extremely exaggerated when a bus stops and blocks a lane. 7. Just knowing about all the different options is a relief. and that the cost for getting around won't be so expensive. 56 I I I I I I I I I I I I I I I I I I I 8. Intersection of Baseline and Archibald the light is not long enough to reach the other side. 9. Please provide a Senior Van Service for Days, Nights, and weekends that are affordable. 10. Need bus services to serve senior counter, shopping at Baseline, med center, and senior apts. On church, Metrolink, Ontario mills plus good interface with bus lines on baseline and foothill. And how are old folks supposed to cross Milliken where there is no readily accessible stoplight. Don't forget Metrolink is the door to the outside world for those without a car. If one doesn't live at Ontario Mills there is no good connection. (see bus #603 route) 11. Bus and city transportation service to Ontario Airport and Metrolink. 12. There is no schedule of bus time fable running in our neighborhood. There should be one as of necessity. 13. I am very concerned regarding the consideration of opening a 1/3 mi. stretch of highland in my area. If this happens, my neighborhood would again be difficult to exit from, unsafe, and noisier (we already have a major street and freeway on 2 sides of our neighborhood. I with the city would be more concerned with our safety.) 14. In speaking with those seniors that have no family support etc. they find getting to and from doctors appointments difficult. 15. Need transportation for shopping and doctor. 16. More buses. 17. More expansive service for people who live in condos, for buses or other transportation. 18. Bus stop by central park on Baseline should be covered. Send out information about YMCA and across transportation. 19. Bus around above 19th street. 20. My wife and I like to walk to the store at Vineyard and Foothill. This is difficult because there aren't sidewalks or walking path between Baker Ave. and Vineyard. I fell once. A path would be great. 57 I I I I I I I I I I I I I I I I I I I 21. Yes. 22. Seems that those who need rides should be able to get a share ride (access type) of course it will cost but it is offset by the savings of not maintaining a vehicle for most of the same trips. 23. Wider street on Red Hill. 24. The system in Claremont covering a smaller area than RC seems to be very helpful to many senior citizens without personal cars. 25. Car Pooling. 26. At the present time I have no concerns. However, I appreciate your concern in this matter as I am aware that my present situation could change at anytime and then I could be in need of other forms of transportation in the meantime I pray that God will continue to bless me as he has in the past. Note: My friends and I love the activities at the beautiful senior center especially the dancing. Thank You. 27. To have much more rail service similar to the coaster at Red Line in Sand Diego. If my children would commute to their jobs teaching LA it would be great! A:sp u friends and I would go more places. 28. Mobile home parks need sidewalks and shuttle vans to supermarkets, library, etc. Hilly terrain makes walking very difficult maybe supermarkets should provide transport for elderly or free delivery of groceries. 29. Survey is too long and repetitious. 30. Improving access to Valle Vista Elementary School. Parking on street. 31. Publish routes of bus line in local newspapers increase number of bike paths. 32. Not at this time. 33. And I still drive. Some of the questions were not answerable. 34. Emergency evacuation. 35. "Power Chairs" available to the needy at no or low cost. Almost impossible to get thru Medicare. 36. More public transportation facility reduces the horrible traffic problem. 58 I I I I I I I I I I I I I I I I I I I 37. None. Note: Spouses should be included, regardless of age, to all senior activities and events. 38. Dial a ride? 39. A bus suck as the express that leaves from Montclair. 40. Help for disabled people regarding transportation. 41 . More buses. 42. Traffic signals during non-peak hour signal lights should change by... not by peak hours. Gas is too expensive. 43. Por ahora todavia manejo solo aqui en la ciudad por ahora mi necesidad es saber como trabaja al medicare porque no entiendo y necesito atencion medica. Translation. Currently I can still drive although just around the city. I am more concerned in knowing how Medicare works, I have a hard time understanding, and I am in need of medical attention. 44. The city of Rancho is the best city in San Bernardino County I admire them and thank all the staff in the city for this progress and any transportation system is good if the people can't drive. 45. None. We have a beautiful city. Our senior center is fabulous. Thank You. 46. I am in a wheel chair and don't give a damn about transportation except for a car, or an ambulance. 47. RC should look into meals on wheels to service the elderly. 48. People of all ages with special needs. 49. Not at the time. 50. Need better traffic enforcement. 51. Bring a bus up or vehicle to a highway strict. 52. I have no transportation needs as of right now; but I can most purely use some help with the heavy work around the house- inside and outside. We appreciate your concern for us. Thank you very much. 59 I I I I I I I I I I I I I I I I I I I 53. I had a time when I desperately needed your help and you simply were not there. I do hope that when I fall into that hole I pray for 100 percent more compassion available help. 54. No answer 55. More buses, closer bus stops. 56. Do we have transportation for people who can no longer drive? 57. More frequent bus services. 58. Must address the issues of traffic. Smog levels are increasing as well as noise and many irresponsible drivers (too fast, and do not stop at red lights.) 59. I have a 3-wheel scooter that I use for shopping. Is there transportation that I could use taking it? 60. Traffic congestion storm drains, and flooding during heavy rains. 61. I would appreciate reliable transportation to Ontario Airport and return. 62. Graffiti and gangs (terrorists) 63. I don't know 64. Not for myself 65. RC always paves roads smoothly, then comes back in a couple of months and digs them up and patches them rough as hell leaves them that way, specially in Etiwanda. RC spends all the bucks in Cucamonga and Alta Loma. Also put a 45 mph speed limit on highland Ave. Between Etiwanda Ave. and Rochester. I've seen some drive 80mph there, since its not posted. 66. Improved bus service regarding frequency. 67. (Spanish) "Ojala pusieran el bus por la calle 4 es muy comodo y barato". Translation: I wish there was a bus service available on 4rth Street. It is very comfortable and affordable. 68. Not at this time. 69. Only when people live at home and have no help from relatives or anyone else would they need this service, or can't drive or have or have 60 a car. Your new Center on Baseline is beautiful, I hope to use it some day! RAE Pan Gburn 6250 Kinlock Alta Loma, CA 91737 70. Don't Know 71. It bothers me to constantly see large (standard) size busses empty of riders in the area. It would make sense economically to switch to smaller sized vehicles and increase frequency of availability. From non- rider and only as observer it appears that existing bus service is too expensive and needs to be reevaluated. Thank You. 72. For those who not drive some type of transportation that could pick up at and drive to Dr. appts. - Groceries, shopping, etc. With an expense that a senior could afford. Most seniors are not able to stand on the street corners to be picked up. Waiting in all kinds of weather. Getting out of the house. To visit. To just get out of the house. Not sure at this time. Make bus stops close to home and somewhere to sit down to wait for bus or provide transportation for senior and disabled people. Not that Ian aware of Yes; service problem is developing in traffic congestion with all the new construction and (illegible) money to the area needs to be addressed. People that once went to old senior center for lunch as parties, no longer drive this far to new center. (Some walk from Barrio) Transportation should be provided that location. 79. Perhaps have a Dial-A Ride program. 80. There are huge buses running all over the area with very few passengers. Small buses make sense. 81. More sidewalks will help. More super market South of Foothill will be a great thing. At this time the nearest super market is over two miles. It is one of the things that concerns me when I no longer can drive and wanting to be independent. I 73. 74. 75. I 76. I 77. 78. I I I I I I I 61 I I I I I I I I I I I I I I I I I I I 82. Just make sure that bus transportation does not cost too much and that it runs regular- every 20 to 30 minutes and bus stops that are not too far apart and cover all of Rancho Cucamonga and outlining areas. 83. Bus service on Baseline too far to go to 19th on Foothill 84. More bus routes and stops. Shorter distances between bus stops. 85. Now that you have moved north of our area, I'm caught in Clitch (79) nursing for Commodities monthly. My food is later but I' am it will be worked out. I appreciate all you do for home people. Thanks! Forever grateful. Louise Chanbeu 98-7-2499 86. Use busses that fill up. We observe to many empty ones busses. 87. Have more covered benched bus stops. Sidewalks on every street and bicycle lanes on all streets. Center mediums on street of 2 lanes each way. 88. We need busses to come to center Hermosa and streets 8th Humbold, 24, 25, 26 streets. 89. As you grow you will need omnitrans service in those areas where there are none. 90. Try running a local city only bus service. 91. Yes a good start with public transportation within the city and surrounding communities. "Shuttle" service to major local destinations i.e. to grocery stores, shopping centers, schools betweens. (Use other cities as examples.) 92. Not at this time. 93. Add more police-their response is two slow. Traffic enforcement is nearly non-existent. Record #'s of citizens go through stop signs, RED LIGHTS, and generally are speeding. There is barely any police presence here in R.C. We rarely even see police PO units anywhere in our travels in the city. On the other hand, we frequently see fire trucks outside of restaurants where their guys are inside eating. This should NOT be allowed - it looks bad. Most people see this and are afraid to say anything! 62 I I I I I I I I I I I I I I I I I I I 94. In the future I might not be able to drive. 95. Make bus routes - less density of population 96. Roads need to repairing, Church St. Mary need signals between Archibald and Heaven, time allowed to turn least at signal on Foothill to Archibald is way to short at night (evening). Many intersections in neighborhoods in dire need of better lighting especially in West side: older areas are becoming far more dangerous. 97. Thank you and hope you can improve your service. 98. More busses per hour scheduled. More low cost transportation, shared and otherwise, for appointments, shopping, etc, with less wait time. A bit off the subject and needed now; cross walks closer to senior residential buildings, hopefully cutting down on jay walking by slower seniors. I have personally witnessed a senior with a walker, crossing north between Amethyst and Archibald who was knocked down by a speeding car eastbound. 99. How much will this cost in Taxes?? Cuz were on a budget. 100. More consistency on transportation and schedules printed in grapevine or monthly issue of city highlights. 101. I wish there were a system of bus transportation like the old days in Tennessee, where I could transfer from one to another every 15 minutes or so and get wherever I needed to go. I work in Chino 102. Just want to thank you all for the beautiful Senior Center. I love it; I used the fitness classes, computer classes. 103. No comments for now that my husband and me still drive. 104. Not for me (at this time) 105. Less traffic on (illegible) make a residential street not a (illegible) fair. 106. Rides to grocery store. Rides to church. Rides to Senior Center. 107. Perhaps better bus arrangements. 108. With having my own car I really haven't concerns at this point. However if I didn't have a car I would have concerns and I'll let you know then. 63 I I I I I I I I I I I I I 109. The need for more efficient traffic signal timing at many intersections and the coordination of adjacent traffic signals for improved flow along corridors such as Foothill blvd. Baseline Ave. Haven Ave., Milliken Ave. and others. 110. Trees that cover street signs (need pruning), RC drivers drive too fast everywhere. I love fry. 210 extensions! 111. I have not used any other form of transportation other than the metro train because my automobile is my usual method of transportation. 112. This is too personal. Quit building homes, apts, condos, we have too many cars on the street no more new shopping centers this street cannot hold all these cars, fix all the roads up first, tell the city the roads suck, they need new ones, no more cars. What does Education and the money you make have to do with transportation needs, if you don't have a masters you can't get on a bus? No more building, no more cars, no more stores, no more people. This form sucks. They dig up the streets and never come back to report them, pot holes and bumps, Baseline Rd. #1 pot hole. Where is the money going to fix up the city? 113. A transportation system that mimics a person driving a car. Make a call. Get picked up. Takes you where you wish to go. Or schedule the day before. Economical. $2,00 within city. 114. More transportation in the northeast is of this city. Would be nice. And out to Victoria gardens and Ontario mills are such nice. 115. I'm confident that future transportation program will be sufficient to meet the needs of the senior citizens. I hope the education system is planning for future enrollment growth. 116. From services from YMCA bus. 117. Don't know 118. I have not yet been dependent on public transportation therefore I cannot express my opinion. 119. Taxes too high! 120. More cops 64 I I I I I I I I I I I I I I I I I I I 121. Affordable, reliable, domestic, handyman part time help. 122. As population grows services must be made available to accommodate all residents young and old- working or retired-especially for those with low incomes. 123. Drivers running red lights, running too fast in residential areas. (illegible) 124. As the area grows so should you increase more bus stops located in housing areas. 125. Connecting buss from 19th to Victoria Gardens and Ontario Mills. 126. I'm not sure, ask me in 10-15 years. 127. It would be nice to have affordable transportation for the elderly/disabled who find it hard to use public transportation. Before their deaths both my mother (in a wheel chair) and my sister (on oxygen) had to depend on family for all their needs. Public transportation was impossible for them to use and private transport too costly for low-income situation. 128. Sorry I'm not much help. How about Senior Apt. or Community complexes make available transportation for their tenants possibly subsidized by city or county. 129. Yes a bus, the so-called barrio does not have transportation as we would have to walk to arrow, we would \need it between center and Hermosa the streets being 8th Humboldt 24,25, and 26. 130. I don't know enough about his to make any suggestions. I hope that when I can no longer drive it will be available. 131. I am 84 years old and still able to drive my car and I am to keep up my home. If it comes to the point were I would need public transportation I would feel safe in using your buses anytime and any other type of transportation that is available. 132. Overall expansion, growth, and more routes and stops. 133. The city needs to send information on bus routes so that we can take a bus instead of driving. How much does it cost? Do you have the exact change? 65 I I I I I I I I I I I I I I I I I I I 134. More routes needed 135. Don't know 136. Enforcing speed limits and other traffic regulations. 137. I would take advantage of other transportation other then my car if it was convenient and safe especially in Rancho Cucamonga I could safe fuel cost to keep my card up car insurance if I could get my (illegible) down. 138. Stop building is getting too crowded, to many people moving on this city. 139. I am on dialysis and will soon need a cheap method to go to my treatment center close to San Antonio Hospital. 140. As we get older more help will be required for residential areas to do needed shopping, medical and senior activities. 141. Smaller access bus is helpful for seniors. Specially seeing and hearing impaired. That can pick up at assisted living homes. 142. I would appreciate transportation to the grocery store, like Stater Bros. Also to Carenas on Holt near campus. 143. Car- feel our streets have a hard time with all new growth of people. 144. Perhaps more information should be made available about existing alternatives to private transportation. 145. Don't use public transport- drive my own car. Have family close by. There is no bus service where I live north of 210 146. Omni bus stops at entrance of senior center, more lighted areas around the senior center, YMCA bus too time consuming 147. Please more affordable senior housing for people with moderate to far soc income. 148. More bus stops 149. I see large Omni bus travel around Alta Loma empty frequently waste of taxpayers' money. Seen this for years. 150. That the time should be not long to wait for a pick up at home. I don't want to wait more than twenty minutes. Sometimes to wait hours. 66 I I I I I I I I I I I I I I I I I I I 151. Whenever possible I share the ride. I frequently provide a ride for disable person. Many seniors have no transportation and they don't like to stand at a bus stop for 30 minutes or longer. It can take 2 hours to get across town one way. 152. Need reduce speed on Day Creek Blvd. 50mph too high 153. Keep it up; you're doing a good job. 154. I think you are doing a wonderful job I love it here and at appreciate all the improvements you have made to the city and especially what you have accomplished for senior citizens. 155. Thank you for giving senior citizens a chance to have input. As a driver I look forward to needed street repairs and traffic lights. 156. Curb cutouts at intersections are often steep and narrow along baseline and not smooth surface to street. Check Archibald and Carnelian at Baseline. 157. Affordable transportation for retired disable citizens. 158. I would love to have bus service to Arcadia Methodist even if I had to pay a reasonable fare. 159. Streets in older areas of city need to be improved, (re-graded, paved, carb and gutters) i.e. Red Hill area. Major traffic congestions around schools, particularly High Schools. Drivers taking short cuts to avoid intersection traffic lights i.e. Baseline west bound at Carnelian approx. 2:30- 3 pm from high school students as well as parents turn into States Bros. Center from baseline exit center on to Carnelian to turn north, avoids waiting for signal at Carnelian. Similar problem at S.W. corner Baseline Hellman. Solution: Provide a right turn only lane; use law enforcement to curtail described maneuvers. I feel that as areas grow better street design and engineering need to be addressed. Example Church Street Hellman Ave. to Haven Ave. originally built as a two lane residential street needs to be possibly widened to four lanes as is cost of Haven. I feel that street design and flow needs to be closely studied to lessen future transportation problems. 67 I I I I I I I I I I I I I I I I I I I 160. Bike lane paths should be added to all areas of the city. 161. #7 and #8 this survey- do you mean, "pay one wan only, return trip free? Important issue, more seniors alive without transportation. Method of pay weekly or monthly passes. Set routes to senior centers grocery store for one line alternate route to fit individual need. Thank you have many friends who now need your help. 162. Authorize the citizen patrol volunteers to write tickets for whiie parked in handicapped stalls with no sign or license plate. This is a very large problem in RC I'm going to the press if not corrected. 163. More bus stops with shelters. 164. I think the city is doing a fine job for its seniors. 165. Have more police around high schools at beginning and after school (they drive horrible cutting people off etc.) 166. Complete ped+bike path on rail right of way between Baseline + 210 fwy. Hook ups with upland and Fontana. 167. Heavy trucks should not be allowed on the main streets except local delivery purposes only. They cause congestion, safe hazard and tear up our streets. They cause accidents. Our residents pay the taxes for good and safe streets not the truck companies using our streets to get from one freeway to another. 168. Bus stops should have benches, covers and trash containers. 169. Just keeping up with repairs on streets more stop lights, but I don't know what for people keep going after the light turns red. On the whole I like living here. 170. It might be nice if a shuttle could take people from the senior center to Victoria Gardens once or Twice a month. (pick up and deliver). 171. There needs to be more publicity about available transportation. 172. Information on what is available. 173. Finish the west end of the Santa Fe railway bike trail to match what the city of Upland has done. This survey is for both my wife and I. 68 I I I I I I I I I I I I I I I I I I I 174. A cross walk should be more convenient for senior citizens especially in the front of the home instead of having to the end of the street to cross the to get to shopping center like grocery stores banks etc. 175. In my present health condition I do not need public transportation. As I age I may have to change my needs. If so I would hope that the system will allow me the convenience I now have. 176. I would use the metro or the bus from time to time if I were certain exactly how to do it: how about some orientation information at the senior center or guided "first rides?" 177. More rest stops with benches and protection from weather. 178. Ask the business to stager their working hours. Some people leave at 4pm 4:15pm, 4:30 pm, 4:45 pm, 5pm, 5:15pm, 5:30pm etc. Then everyone would not be on the heavy roads at 5pm. 179. Make bus travel easier- it is too far to walk a mile to take the bus- the day would be too exhausting. 180. There are many apartments being constructed any chance of more senior citizen complexes being constructed on 55 plus? One level ones versus two stories or tri-Ievel. 181. Would use public transportation if only stops within 1/8 miles from my house. Inexpensive. 182. A bus that handicapped people can get to and not have to walk too far. 183. Have not had to use them so I'm not aware of what is available. Wish I would be of more assistance to your survey never know when my lifestyle might change. Thank You. 184. Belter traffic control becoming critical. 185. Many seniors at senior centers are unable to participate in afternoon or evening groups and classes, as public transportation is limited. I would be nice if the bus on Baseline could depart from the front of the senior center. I wouldn't be much out of the way. It would help because now you have to bike uphill from Baseline. I know I will have made use for transportation in the near future. 69 I I I I I I I I I I I I I I I I I I I 186. When the time comes that I can no longer drive I'd take a cab or the share a ride program. 187. More regular public transportation. 188. More rest stops with seating and protection from the weather. 189. Reliable bus and Omni trans. 190. More shorter trip buses or similar vehicles to senior center and shopping areas. Distribute those vehicles by demographics and major trip malls. A round robin route to Victoria gardens and Ontario Mills will also accommodate shopping and entertainment needs. 191. I recommend that he city consider encouraging the construction of upscale senior condos close to mass transit and shopping on the part of the high-rise in La Mesa Ca. At 4701 Dale. At some point many of us living on large properties are going to need to down size. I would be wonderful to be able to do that in rancho where we know the city and are close to friends, family, or churches. 192. Do something about congested surface streets. 193. Transportation for senior needs. 194. It would be helpful if Rancho Cucamonga made transportation easier to get and more convenient, especially transportation to the senior center. 195. More frequent mini bus pick up for seniors to doctor's offices and senior center. Picking to get home. Wait time, often too long. 196. To have a senior bus system like the city of Duarte. 197. We need buses that connect with neighborhood to metro hint stations and colleges. 198. Yes you should plan for free transportation for senior citizens in our city. 199. Just more of what you are doing as the city is growing so fast. I love the senior center but sometimes I have to wait at the gym or the computer classes fill up way too soon. 200. Listing bus schedule and prices in phone book. Also routes. Also other transportation like home pick-up might need it someday. 70 I I I I I I I I I I I I I I I I I I I 201. Part B question 8: Both a backbone bus system on high frequency routes and a rapid response access or YMCA bus system to serve more remote and less frequented routes should work. I would use bike routes that did not share ROW with cars. Even with bike lanes you are counting disaster on a rear with a bike. 202. Too many people coming in and too many cars per family, roads are too crowded and speeds to fast in neighborhoods. People drive like they're on the freeway everywhere! 203. Roads in Red Hill. 204. Complete the rails to trails bike path. 205. I am very mobil - self-employed. Don't let my answers have an adverse effect on those that are not so fortunate. I am pleased that the city is thinking of the needs of seniors. Most of them have paid their dues and need respect and consideration. 206. How about our own super pumpers to help fight fires? Our own meaning Rancho Cucamonga 207. Access to business that impedes traffic flow. 900 driveways with no rounded curves. Lack of traffic enforced must on the lengths of Carnelian. Racing, but turns out of parking lots. Change Upland far traffic access to the 210 freeway on Carnelian. Trucks going to the colonies use Carnelians rather than the campus mess. 208. More routine schedule to and from Metrolink station for future generations. 209. For the few times I used public transportation I found poor scheduling. 210. Number of bus should be increased and their appearance should be more decent and well protected from wind and sun. Thanks. 211. Yes!! You need to have the street Heelman and Foothill repaved and stop signs repainted in our own neighborhood. Repave the streets don't cater only to the newer parts of Rancho Cuca. Please help our neighborhood with street signs you can't see stop signs. Please help 71 I I I I I I I I I I I I I I I I I I I your taxpayers! P.S. when you redid Hellman south of Foothill you didn't fix the problem you just widened it. 212. Install warning lights at school zones flashing when school is on, speed limits are in effect. Install traffic signals at school crossings. Make it illegal to turn left into or out of a parking lot. 213. Buses that stop closer to my home and stop more frequently to a wider variety of places. 214. Bus should connect with one another when transferring with one another. 215. Not at this time Celenk Yooee As long as I can drive safely. I will do so - because I love it. Celenk Yooee 216. I am very fortunate to have a car and I am able to drive and I am very independent. <y main concern is so much traffic. 217. It has to be cost-efficient. I see empty busses all the time. Just too much traffic now and too many lights too much congestion on Foothill towards 15 Fwy and Mall and Mills. Too busy on the 15, Milliken, Archibald, Heaven. Time to move out of Rancho. No one wants to use public transportation unless they really have to. It's an affluent community. Think of yourselves. Senior has a family or a facility to handle. Why do we always have to go overboard like 13 million SR CTR? There was no need to create the Hills for beauty. Hallways to long for SRS Handicapped. It's hidden from street. Parking could have been closer. No one can ever answer Questions. Fix lights signal timing and have SR Center have a van on call. 218. For me, personally, not at this time. 219. Expand YMCA bus service since its already in place. 220. Taxes to high 221. Seniors need transportation in Rancho Cucamonga from their homes to Dr. -Drug stores - to shop for food and other thing- hair cuts- church - etc. 222. That there will be very affordable transportation for disabled people. 72 I I I I I I I I I I I I I I I I I I I 223. The repaving of streets is important to me. Some streets have been done. WE need more paving done. I also am in favor of more traffic light ticketing cameras. 224. As don't use public transportation at this time I am not aware of any. 225. Hope they are able to help those who can't get around on their own. 226. Use smaller busses! The bus (line 60) is empty 95% of the time I see it going by. It very under utilized! 227. Device a bus/ride system of small. In-neighborhood, bus or mini vans, that can meander the various streets and neighborhoods, to offer 'at- the-door' pick up and drop off, with reasonable fares and high frequency of rides (i.e. not to long a wait time in between buses. 228. Shuttle buses to and from metro station 229. The new senior center is too far away. Reopen the old senior center. Provide better health care for seniors. Stop allowing the cable TV companies from making their TV rates too expensive. 230. More senior housing. Low to moderate plans. 231. Buses when I attend church, there is no covered seating at the Foothill and Rochester bus stop. Wait for the bus is 45 minutes standing. 232. Having spent 20 years in a city with good public transportation it worry that (illegible) I am able to drive how willi get around R.C. 233. Rides to Senior Center. 234. As of this date I still drive. Thus the public transit situation does not concern me. However I do walk various locations in the city. I walk 4 to 5 miles at a time- what I am concerned with is the lack of sidewalks in some areas, and the bad conditions of the existing ones. 235. They should give more time to seniors who don't drive. Especially to those who call the bus scheduling. 236. Scheduled bus routes from Cherry and Sierra area for not only senior but also teens. 237. I live in an apartment complex. I was told by OMNI the bus would not come in the complex to pick me up. I would have to walk 3 blocks for a 73 I I I I I I I I I I I I I I I I I I I pick up and no definite time. Will not stand on the street for 45 minutes and wait. What are bus regulations? How do I find out where to call etc, etc? Thanks 238. Some kind of transportation be more available for short distance and also reliable. 239. Access tram = return trip sometimes long. 240. Please make a special sense of the Senior center at Milliken actuate for one can (illegible) the place on Milliken to Baseline and is a potential for accident with the down hill speed. 241. I have applied for a couple of positions with the Senior Center. I have been extremely disappointed at not even getting an interview. The cornmunity is missing out on a resource that would be very valuable for it. 242. Good paved roads, with quick repair if necessary. Also timed stoplights on busy streets so that you don't have to brake for every stoplight, especially during rush hours. Thanks. P.S. I love the city. Wish it wasn't so expensive to live in this part of California. 243. I don't really know because I am still able to drive and be independent. Thank you. 244. Wish some of bus stops closer to my home. 245. I don't know I am new to this part of California I moved here from Hemet CA 246. Community transportation. 247. Not enough handicap parking!!! I.E. Henry's soup plantation - Best Buy - the need is growing but business are not keeping up!! Target. 248. Transportation that accepts electric carts would be nice. 249. Hoping more bus running every 15-minute interval in each direction. 250. Lower speed limits on all city streets. Cut down on traffic. Too crowded. 251. Why is Government involved in personal matters such as this??? Cancel the program; cut down on taxes or increase fire/police budget. 252. Thank you for your concern and care. God bless America! 74 I I I I I I I I I I I I I I I I I I I 253. Not that I can think of at this time. Thank you for the opportunity to complete this survey. My parents live in Hemet and senior transportation is horrible for them. Thank you! 254. OMNI and or shared services are sufficient. 255. It's a good idea that the city is planning ahead 256. Have to walk too far from my neighborhood to catch the bus. 257. My eldest daughter usually takes me to my medical appointments but she lives in Orange County. So I need to schedule for when she is available. 258. I wish there were more ways of getting around. Better transportation. 259. Heavy traffic on the 10 and 15 freeways is troubling but I know the problem is being reviewed 260. Too many cars, to many holes in the streets. 261. No it feels I pay enough in taxes. 262. older residents perhaps a panel needs to help "contour" a do able transportation system. 263. Use smaller busses - Never see them full. 264. Excessive traffic with road conditions off ramps back up on freeway during peak hours. Streets are in poor shape from constant digging and city does not make contractors patch up streets currently leaving holes and bumps. 265. Affordable transportation to near by grocery stores pharmacies and shopping centers. 266. Yes please arrange portable (illegible) service. 267. I'm not familiar with transportation issues in Rancho Cucamonga. Also I don't use any senior transportation right now. 268. Yes - closer watch on speeders. 269. Volunteers willing to drive seniors to doctor and other medical appointments. 270. I don't know enough about this subject to give an opinion. 75 I I I I I I I I I I I I I I I I I I I 271. Yes the traffic existing the 15 fwy. north and south at Foothill Blvd and on Foothill is terrible. I avoid that area because of this wont even shop at Victoria Gardens due to traffic. Would rather shop in another area or town. 272. Safe bus stops with covers and lights and trash can, and time bus arrivals. 273. (In Spanish) 274. With the aging of the population, it would (ineligible) the city to investigate a Dial-A-Ride type transportation for the older residents. 275. (ineligible) Lack of driver courtesy. 276. Presently undergoing active material treatment to inspire morbidity. 277. Run a daily bus from Villa Pacifica to the Sr. Center. 278. Schools have a serious delivery and pick up problem by cars. Parking at schools (ineligible) High or not adequate. Parking on narrow streets should be on one side. At stop signs city should cut all sheets that block vision either right or left. (Ineligible) & 210 on and off ramps need to meet the loaded traffic (Foothill and Baseline off ramp on Hum 15 are a hazard. 279. Not a very meaningful survey. How can you establish needs without trip frequency and origins/destinations being more definitive? 280. (Ineligible) as in some Spanish cities. 281. (Ineligible) still driving. Something to improve with help. 282. (Ineligible) 283. Door to door transportation for seniors unable to drive. 284. When I am unable to drive I would want to be able to phone something like Omnibus to come directly to my house to pick me up. 285. More frequent buses to direct routes. Not all over 203 cities to get to one destination. More lights on Church St. and less stop signs especially at Ramona and Hermosa. 76 I I I I I I I I I I I 286. Need better coordination of traffic lights. E.G. Let left turns go to red flashing arrow after a brief green left arrow. E.G. Do not hold straight- through traffic with red light when there is no opposing left turn traffic. 287. Not that I know of. 288. Hope for easy access to bus, etc. if needed. 289. You should look at reducing the speed limit on Day Creek Blvd. 50 MPH is too high and there should be some police presence especially around Victoria Park Lane as vehicles are constantly running red lights and exceeding the speed limit. Many children and pedestrians use the intersection. Someone is going to get hurt. 290. It would be nice to have a (Ineligible) ride to (Ineligible) Apt! Pick up without the long wait, to apt to home like a cab ride. Do to my disabled medical need I can't be out for a long period of time and need 24/7 care giver (Ineligible) 291. Need to make a 2 yr plan and a 5 yr plan - in addition to the 1 yr plan. Senior citizens needs can change immensely because of the ages. Use condensed format for this questionnaire or thinner paper- save money on postage! 292. While many of us drive (Ineligible) cars. Changes in (Ineligible) change our way of transportation. 293. There are no buses or transportation in my area, yet. 294. At present, I'm lucky, I don't need transportation. I have a son that lives in Upland that is able to get me to my dental and beauty shop appointments. 295. Since I don't use transportation at this time, and I drive my own car, I really don't know. 296. No- Thank you for providing transportation for those that need it- It's nice to know that it is there for me if needed. 297. I hope that bus transport is convenient when needed in the future. I I 77 298. I'm spending more time at home as its getting harder to get around. I have to rely on my granddaughter for most of my transportation (Ineligible). My needs have to fit into her schedule. 299. I'm happy living in Rancho Cucamonga. 300. Reliable bus service at close locations to conserve energy. 301. Transportation for medical visits to major facilities around Pasadena and Los Angeles. 302. You seem to have included the most pertinent issues. 303. Independent Rancho Cucamonga Bus only. 304. As the new growth proceeds, speed limits of no more than 38 to 48 mph and enough enforcement to cover. 45 means 55 on Baseline now - Havens 45 & 50 at 5:30 to 6:00 is insane- 50 on south Millikan after 3:00 p.m., with all the trucks are a suicide mission. People zoom through parking lots at 35. Built up areas have 1960s speed limits. Have you seen the traffic at Baseline & Hermosa at 5:307 Archibald is a war zone at 19th (at traffic time). 305. All seems well but - I have not had to use bus, taxi, shuttle, access etc. 306. No one as of this time. Some of your questions are repeats. Waste of time and paper. 307. Being either bus access or (Ineligible) vans available in all areas of Rancho Cucamonga. Metrolink to other cities would be wonderful. 308. Again- stop development. Does anyone (ie. Traffic engineers) know how to coordinate controlled intersections. Twenty-three lights from 19th to 60 fvvy to Haven. Very rarely can one make it through two of them, consequently. Traffic control in RC is a joke. 309. Don't know about the transportation concerns or issues that the city of Rancho Cucamonga should consider in planning for the future. Hope these answers will help. 310. Would like to see sidewalks on Foothill from Hermosa to shopping areas and restaurants like Target and Terra Vista. Also shelters from Sun Wind and Rain at bus stops. 78 I I I I I I I I I I I I I I I I I I I 311. Fix the roads. 312. Synchronize the signals along Foothill and Baseline. Something about the intersection of Foothill and Redhill Country Club road too many accidents. 313. Affordable to free for seniors (low income) (Ineligible) - need non- smoking transportation for every body's heath. 314. I mostly drive my own car now. However, I'm glad you are working on this as I will probably need public transportation in the future or if gas prices keep going up. 315. Does Cucamonga have its own taxi service or is it with Upland, Ontario, etc. only? 316. Currently my husband and I manage quite well for our living and transportation needs. However, being from (Ineligible) does make us aware of needs in the near future. (Ineligible) 317. Vans to Kaiser Medical Center in Rancho and Kaiser Hospital in Fontana. Better bus transportation to Ontario Airport. 318. To have more public transportation handy. 319. As long as I am well, our transportation needs are met with (Ineligible) My wife (Ineligible) 320. I am here only 2 yrs - I live in Alta Loma - I don't know what buses come up here, if any - I would ride buses to visit my friends in Duarte and to go to my doctor appointments etc. 321. I need a motorized wheelchair to go on my own so I won't have to have someone to push me around. I have to wait for someone to come to push me around that - my only need. 322. The time will come when I will be unable to drive my own car. 323. I have many friends who need transportation. I hope they fill out this survey (Ineligible) - I help them alii can. A bench would be good on Carnellion and Wilson for some senior, I've noticed. 324. I have not used public transportation for 30 years. 79 I I I I I I I I I I I I I I I I I I I 325. My only concern is the rising speeding issue. Since the freeway off ramps, the speed is increasing with the traffic. 326. Set small, light buses connecting Metrolink and bus transit stations. 327. I would use public and or access if and when it is ever necessary. 328. More senior transportation, ride share programs. 329. For me to want to use public transportation it would need to be frequent enough so I would know there would not be a long visit. It would be very helpful to have set times/days every week to go to specified destinations such as Casteo, Sam's Club, Victoria Gardens, Montclair Plaza, Ontario Mills etc. Thank you! 330. On occasion making doctors appointments in Los Angeles, Westwood, Beverly Hills, Pasadena, and Loma Linda Medical Centers. 331. Too many new apts. - houses. Same old streets. I allow 45 min. to go 12 miles to work. I would take a bus to work and shop if convenient. I work in Chino. 332. I am very concern with the number of unsafe drivers in this community and on our freeways. This craziness is getting worse and worse. I would like to see more police and stiffer fines. It is no longer safe to drive in this community especially if this problem continues to be ignored. 333. I would like to see (Ineligible) bus, just to get around in the Cucamonga area. Like mini bus to the shopping areas for groceries of light shopping. I think it would cut down on so many auto (Ineligible) on the streets. 334. Perhaps there could be other arrangements that may be of help to me for the future. I am open for suggestions. Thank you for your interest in my welfare. 335. Due to 210 fwy most intersections aren't safe because they weren't constructed to handle traffic. 336. Too much traffic. 337. Rate of growth in area. So many streets have gridlock at certain times. 80 I I I I I I 338. It would be nice to have a female driver for a round trip to medical appts. to shopping as a paid companion at a affordable price. 339. I really never see people waiting for a bus. You must have a car. Since the growth of families moving up here. These families must have 1 or 2 more cars especially since the majority must work. 340. Try to make the bus system better. Smaller buses. More frequent buses. Criss-cross grid pattern with one free transfer. Better bus stops- covered. Better sidewalks-(Ineligible) straight, clear. More rideshare information. 341. Extending YMCA bus route to all of RC an Upland. 342. Transportation passes per month-different levels and purposes- European style, a shared expense, and acceptable by all forms of transport. With a cash-surcharge for out of ordinary trips - with a common phone number for access. 343. Not transportation only, but affordable low income rental housing for senior citizens, not one where the rent keeps going up, but to stabilize, seniors are reliable and will pay their rent. Thank you. 344. Improved bus time table- waiting at bus stop-too long - discourages taking bus/public transportation. 345. I do not trust Access since they abandoned me twice. I would like it if the (Ineligible) transportation ran later such as 6:30 p.m. so I could take pilates or yoga. 346. Brighter street lights - many complain "can't see people walking" No more apartments- Too many cars-Too many people not obeying driving rules such as making wide right turns-driving wrong way and too fast at post office. 347. Take free rides. 348. Routes are too far apart. 349. Buses - You should have more stops, too far apart. I'm from New York. Stops were every other block and they were short blocks. 81 I I I I I I I I I I I I I I I I I I I 350. Not enough metrolinks to other cities. (Ineligible) When you do get there it is hard to find transport from train to where you want to go! 351. The YMCA (Ineligible) pick up too early for the senior citizen lunch and brings one back too late. 352. I wish there was service to the senior center later in the morning or in the afternoon. I would like a city bus stop at the corner of Carnelian and Lavine. I need transportation to LA County - Drs. Visits, visits to friends, etc. 353. Bus stops should be well lighted with 24-hour surveillance equipment that is constantly monitored. 354. Better advertisement -Easy access to info of what is available. 355. When using the Access Van they drop you off and they should pick you up and a few times that I was left at the doctor's office and my doctor and staff brought me home. 356. Only the need for a signal at our mobile home park. 357. I heard about transportation for Senior's like Dial-A-Ride. Do we (Ineligible) have here! If so it is convenient for us seniors where we could depend on, in case our car broke down or for trips necessary like going to a doctor and etc. 358. Yes, as I get older. 359. Yes, how about provision for Rancho Transit for seniors and disabled persons? A transit that offers curb-to-curb service where riders share the use of vehicle at an affordable car (like $0.25 per trip). 360. Major traffic congestion inevitable unless new residential construction is limited. 361. More publication of the variety of transportation and I don't (I neligible) through newspapers. 362. Extend general public transportation to city general. 363. Better bus stop timetable-due too long between bus services at stop- impedes walking. 82 I I I I I I I I I I I I I I I I I I I 364. More (Ineligible) bus stops closer together so seniors can walk to them. If I could not drive I would have to move from Red Hill area probably. 365. I need to know bus schedules, price, stops, etc. and description of other available transportation with telephone numbers etc. 366. While I don't have the needs now, I can see the need for seniors- now and in the future- for a citywide system that takes into consideration their issues. Thank you for planning for them! 367. Expand bus system 368. Dial A Ride - taxi service was better than access. 369. I hear they - bus in hear take to (Ineligible) to eat lunch. 370. As for my own needs, I don't think there's any need to do that. Thank you. 371. This transportation you are talking about they are nowhere near where I live- Almost like we are not part of Rancho Cucamonga 372. Population growing all ages-just try to take care for the influx of new residents. 373. Keep up to date. 374. More fire stations. 375. Should I lose, my ability to drive as I get better I would like to see reliable bus services close to my home or senior bus service on call. 376. Reliable senior bus service or public bus service that (Ineligible) more areas with frequent stops. 377. More Senior Transportation 378. Traffic is terrible. Too many potholes. Also, its good to see sheriffs' cars patrolling. 379. Keep the streets in good condition! 380. Transportation to the senior center that is convenient and fast. 381. How to control traffic blockage at schools when streets are blocked and parents picking up kids e.g. Bluegrass St. by Golden School and (Ineligible) at Jr. High; Banyan at Los Osos. 382. More reliable taxi service. 83 I I I I I I I I I I I I I I I I I I I 383. Not that I think. 384. A bus type limo would be good for people with MS or Fibro who can't be bounced around much-muscle pain or rectal pain 385. The bicycle path that will eventually link Rialto to Claremont is a great idea. When will it be finished? 386. Very poor service from fellow cab company. 387. Senior breaks and bus (Ineligible) pay bus for middle school and high school 388. Our transportation needs will probably change at some point and we'll have to look at our options at that time. 389. Senior Center too far from home- Poor location - Have been there once for identity seminar-beautiful senior center-some questionable persons in charge of activities. Too costly, time and gas! Wish it were closer to center of city -seniors who do not drive miss out completely. 390. Where I now live there is a van being used on a regular basis. However, it only goes within a mile radius and I need to go to Kaiser in Fontana often. It would help so much if there were some type of transportation from here to there and back, which I could depend on at a reasonable cost. 391. Have a designated spot to pick up and leave off people - take public transportation or other public transit service for seniors- make the fare reasonable. 392. I think it is a good thing that our City is trying to help seniors with transportation. I would hope you also consider ways to get them on and off buses etc. Many cars move around but have difficulty stepping on and off a bus. 393. To Mayor Alexander and Staff - We need to plan now, not the future for better and reliable transportation with affordable fees and more comfort seats for all seniors and possible a bathroom for those that can't control their bladder. We are all counting on you and your staff. Thank you and God Bless. 84 I I I I I I I I I I I I I I I I I I I Appendix Cover Letter Senior Transportation Needs Assessment Survey 85 I I I I I I I I I I I I I I I I I I I Mayor WllllAM J. ALExANDER Mayor ProTm/. DIANE WIllIAMS Councilmembm REx GUTIERREZ L. DENNIS MICHAEL SAM SPAGNOLO City Mana[" JACK LAM, AICP THE CITY OF RANCHO CUCAMONGA RANCHO CUCAMONGA January 23, 2006 Re: Senior Transportation Needs Assessment: Providing assistance to older adults. Dear Resident, One of the goals of the City of Rancho Cucamonga is to provide transportation services that support the mobility needs of its residents as they use community facilities and services. As the City grows and the number of senior citizens increases, the changing transportation needs of older adults needs to be considered in future City planning. The City of Rancho Cucamonga is conducting a study of the transportation issues and needs of adults over 60 years of age living in Rancho Cucamonga. An understanding of the transportation issues and needs of the older adults in our community will better enable Rancho Cucamonga to design adequate transportation choices for its rapidly growing older population. Please complete and return this Senior Transportation Needs Assessment Survey in the enclosed postage paid envelope by Fridav. February 10. 2006. All individual responses are anonymous and will be kept confidential. Results of this Senior Transportation Needs Survey will be presented to the City Council and will be available on the Internet at www.RCpark.com. If you have any questions, please contact Community Services Supervisor Ryan Samples at (909) 477-2780 ext. 8003. If you require assistance in completing the attached survey then please call the James L. Brulte Senior Center at (909) 477-2780 Monday thru Friday, 8 a.m. - 5 p.m. where staff are prepared to assist you. Bilingual staff are also available. Personal bilingue esta disponible tam bien. Thank you for your help and advice about your transportation needs. Sin~ ~JQ/cLJ~ William J. Alexander M~~ Rex Gutierrez Councilmember La}t;L~"-D) Diane Williams Mayor Pro Tem d Sam Sp Council ~. L. Dennis Michael Councilmember 10500 Civic Center Dr. . P.O. Box 807' Rancho Cucamonga, CA 91729-0807 '0 Td 909-477-2700' Fax 909-477.2849' www.ci.rancho-cucamonga.ca.us @ The City of Rancho Cucamonga SENIOR TRANSPORTATION NEEDS ASSESSMENT We need your help and advice regarding your transportation needs, uses, and preferences. Instructions: Please answer every question by checking the box O. If you are unsure about how to answer, please give the best answer you can. Part A. About Your Drivinq 1. 2. Do you own a car, van, or truck? 0 Yes o No 3. Do you have a current, valid driver's license? 0 Yes Do you currently drive a car, truck, etc.? 0 Yes o No o No 4. If you have a license and currently do NOT drive, what are some of the reasons? (Check all that apply) o No longer comfortable driving o Do not like to drive at night o Do not like to drive when it is rainy o Too much traffic o Do not like to drive on the freeways o Do not like to drive very far o Don't have access to a vehicle o Other (Please list) 5. If you do NOT currently drive, are you MORE likely to: (Check only ONE) o Stay at home o Walk or ride a bicycle o Get a ride from someone else o Use a shared ride (A shared ride is transportation provided for more than one individual to a destination; usually in a van or small bus such as the ACCESS van or YMCA bus) o Use public transportation (bus or Metrolink) page 1 I Part B. About Your Transportation Needs. Use. and Preferences I 1. In the past month, how many trips have you made? None 1-4 trips 5-9 tri ps 10+ trips I I Within Rancho Cucamonga 0 0 0 0 I Outside Rancho Cucamonga 0 0 0 0 2. In the past month, what were some of your transportation needs within I . Rancho Cucamonqa? (Please check the number of times that you needed to I go to each of these places.) Not at all 1-2 times 3 -4 times 5 or more I Go to a doctor's appointment 0 0 0 0 Go to the pharmacy 0 0 0 0 I Visit family, friends or meet new I people 0 0 0 0 Attend a religious service 0 0 0 0 I Go to the Senior Center 0 0 0 0 Attend a class 0 0 0 0 I. Participate in volunteer activities 0 0 0 0 I: Shop for groceries 0 0 0 0 Shop for things other than groceries 0 0 0 0 I Go to a movie, play or other social event 0 0 0 0 I Attend a sporting event 0 0 0 0 Go to a restaurant 0 0 0 0 I Go to my place of employment 0 0 0 0 I Go to a fitness club 0 0 0 0 Other (please specify) 0 0 0 0 Ii I page 2 I 3. In the past month, what were some of your transportation needs outside Rancho Cucamonqa to nearbv communities? (Please check the number of times that you needed to go to each of these places.) Not at all 1-2 times 3 -4 times 5 or more o o o o o o Go to a doctor's appointment Go to the pharmacy Visit family, friends or meet new people o o o o o o o o o o o o o o o Attend a religious service 0 Go to the Senior Center 0 Attend a class 0 Participate in volunteer activities 0 Shop for groceries 0 Shop for things other than groceries 0 Go to a movie, play or other social event 0 Attend a sporting event 0 Go to a restaurant 0 Go to my place of employment 0 Go to a fitness club 0 Other (please specify) 0 0 o o o o o o o o o o o o 4. What time of day do you usually go out in the community to do the activities listed above? (Check only one) o Mornings o Afternoons o Evenings 5. What days of the week do you usually go out in the community to do the activities listed above? o Weekends o Both o Week days page 3 o o o o o o o o o o o o o o 6. I I I I I I I I I I I ; I I II I 7. 8. 9. In the past six months, because of a problem with transportation, did you ever: Yes No Cancel or miss a doctor's appointment 0 0 Not pick up a prescription 0 0 Not shop for groceries 0 0 Not attend a family activity 0 0 Not attend a religious activity 0 D. Not attend a social activity 0 0 What would you be willing to pay for one way transportation within Rancho Cucamonqa? o $.50 - $1.99 o $2.00 - 3.99 o $4.00 - 5.99 o $6.00 - 7.99 o $8.00 - or more What would you be willing to pay for one way transportation outside Rancho Cucamonqa to nearby communities? o $.50 - $1.99 o $2.00 - 3.99 o $4.00 - 5.99 o $6.00 - 7.99 o $8.00 or more In the past month, how frequently did you use the following types of transportation for trips outside of your immediate neighborhood? Not at all 1-2 times 3 or more Alwavs use Walk 0 0 0 0 Bicycle 0 0 0 0 Personal car 0 0 0 0 Driven by others 0 0 0 0 Shared ride (like ACCESS) 0 0 0 0 Taxi or cab 0 0 0 0 Bus 0 0 0 0 Metrolink 0 0 0 0 page 4 , II I I , I II I 10. Below are seven different types of transportation that you can use to travel outside your immediate neighborhood. Place a "1" in front of the type of transportation that you most prefer to use. Place a "2" in front of the type of transportation that you least prefer to use. Use my car Walk Ride a bicycle Get a ride from someone else Take a taxi or cab Share a ride (like ACCESS and the YMCA bus) Take a bus Use the Metrolink 11. Do you prefer a public transportation system that has a fixed route and schedule (like a bus or train) or a transportation system that you call when you need it (like a taxi cab or ACCESS and YMCA bus)? o I prefer a fixed route and schedule o I prefer to call when I need it o I do not have a preference 12. If you DO USE a bus, the reason is: (Check all that apply) o Convenient location of bus stops o Reliable service o Affordable fare o Physically able to ride a bus o Feel safe o Protection from weather (sun, rain) at bus stops o Reasonable time for total trip o Not very many packages to carry o Can accommodate a person with a disability o Friendly driver o Other page 5 page 6 1 1 i 1 1 I' 1 1 1 1 1 i 1 1 i , 1 1 1 1 1 1 1 13. If you DO NOT USE a bus, the reason is: (Check all that apply) o No bus available o Wait is too long o Feel unsafe o No protection from weather (sun, rain) at bus stops o Afraid to use after dark o Lack of reliable service o Total time for trip too long o Too difficult to carry packages on bus o Too far to go to the bus stop o Area at the bus stop is too busy o Difficult to use due to a disability o Too ill or frail to travel o Too expensive o Does not stop at desired location o Other 14. If you DO USE a shared ride (like ACCESS and YMCA bus), the reason is: (Check all that apply) o Convenient location for pickup o Reliable service o Affordable fare o Physically able to use a shared ride o Feel safe o Protected from weather (sun, rain) o Reasonable time for total trip o Not very much to carry o Can accommodate a person with a disability o Friendly driver o Other 15. If you DO NOT USE a shared ride (like ACCESS and YMCA bus), the reason is: (Check all that apply) o No shared ride available o Wait is too long o Feel unsafe o Afraid to use after dark o No protection from weather (sun, rain) at bus stops o Lack of reliable service o Total time for trip too long o Too difficult to carry packages on a shared ride o Difficult to use due to a physical disability o Too ill or frail to travel o Too expensive o Does not stop at desired location o Other (Check all that apply) 16. If you DO USE a taxi or cab, the reason is: o Convenient pickup location o Reliable service o Affordable fare o Physically not able to ride a bus or shared ride o Feel safe o Protected from weather (sun, rain) o Total time for trip o Not very many packages to carry o Can accommodate a person with a disability o Other (Check all that apply) 17. If you DO NOT USE a taxi or cab, the reason is: o No taxi or cab available o Wait is too long o Feel unsafe o Afraid to use after dark o No protection from weather (sun, rain) at bus stops o Lack of reliable service o Total time for trip is too long o Too difficult to carry packages in a taxi or cab o Difficult to use due to a physical disability o Too ill or frail to travel o Too expensive o Other page 7 If you DO NOT walk or ride a bicycle, the reason is: (Check all that apply) o Lack of sidewalks o Lack of bicycle paths o Too hard to carry packages o Takes too much time o Intersections are too dangerous o Signal lights change too quickly o No place to stop in the middle of the street if the light changes red o Lack of benches to rest o Concern about weather (too hot, too cold, too damp) o Not strong enough o Have difficulty balancing or walking o Other I I I I I I I , I I I ! I I I I I I I I I 17. 18. 19. 20. 21. 22. How would you rate the existing bus transportation system (OMNI Trans)? o Excellent 0 Very Good 0 Good 0 Fair 0 Poor How would you rate the existing shared ride transportation system (ACCESS or YMCA Van)? o Excellent o Very Good o Good 0 Fair o Poor How would you rate the existing taxi or cab transportation system? o Excellent o Very Good o Good o Fair o Poor How satisfied are you with the type of transportation that you currently use to get around in the community? o Very satisfied o Dissatisfied o Satisfied 0 Neither satisfied or dissatisfied o Very dissatisfied In the next year, do you see your personal transportation needs changing? DYes o No Please explain how you see your transportation needs changing: page 8 Part C. About Mv Health In general, how would you rate your health: o Excellent 0 Very Good 0 Good 0 Fair 1. o Poor 2. In general, how would you rate your vision (with eyeglasses if you use them): o Excellent 0 Very Good 0 Good 0 Fair 0 Poor 3. In general, how would you rate your hearing (with hearing aid if you wear one): o Excellent o Very Good o Good 0 Fair o Poor 4. In general, how would you rate your reaction time to unexpected events: o Excellent o Very Good o Good 0 Fair o Poor 5. How would you describe your lifestyle? o Independent, fully mobile o Somewhat restricted physical activity, but able to live on my own and get out for basic necessities o Dependent upon others for most basic necessities Part D. About Mvself 1. 2. Sex o Female o 60-64 years o 75-79 years o Caucasian / White o Hispanic o Native American Age 3. Ethnicity 4. Level of Education Attained: o Less than high school o Associate degree o Master's degree o Male o o o o o o 70-74 years o 85 or older 65-69 years 80-84 years African American / Black Asian / Pacific Islander Other o High school diploma o Bachelor's degree o Doctorate / JD / MD 5. What is your average household income? o 0-$14,999 o $45000-59,999 o $15,000-29,999 o $60,000-74,999 o $30,000-44,999 o $75,000 or more page 9 8. Living Arrangements: o Live alone in my own home o Live in my home with a caregiver o Live in my home with a spouse, relative or friend o Live in senior housing, assisted living, etc. 9. How many years have you lived in the City of Rancho Cucamonga? 10. In what zip code do you live? I I I I I ' I I ; I I I I I I I : I I ' I : I' I ' I 6. Employment Status: (Check all that apply) 0 Work full-time: 0 Day time 0 Night time 0 Work part-time: 0 Day time 0 Night time 0 Volunteer regularly: 0 Day time 0 Night time 0 Student: 0 Day time 0 Night time 0 Retired 0 Disabled 7. Marital Status: o Married o Divorced o Widowed o Never married o 91701 o 91729 o 91730 o 91737 0 91739 11. In conclusion, are there any other transportation concerns or issues that the City of Rancho Cucamonga should consider in planning for the future? Please return by February 10, 2006, to: City of Rancho Cucamonga - SENIOR CENTER 11200 Base Line Road Rancho Cucamonga, CA 91701 ATTN: TRANSPORTATION NEEDS SURVEY Thank You for Your Help!! page 10 UNIVERSITY OF II LA VERNE Knowledge. Seroice . Vision Harriet Udin Aronow, Ph.D. A5socialeProfessor COI.LEGE OF BUSINESS AND PUBI.IC MANAGEMENT Health Services Management 1950 Third Streel La Verne, CA 91750 909.593.35t 1, Ext. 4579 FaJf 909.392.2702 email: haronow@ulv.erlu UNIVERSITY OF fI LA VERNE Jnan J. Branin, MBA, Ph.D. Direclor CENTER FOR HEALTH & AtilNG College of Business and Public Management 1950 Third Streel La Verne, CA 91750 909.593.3511, Ext. 4247 Fax: 909.392.2702 Knowledge. Service. Vision email: braninj@ulv.edu THE C I T Y o F RANCIIO CUCAMONGA Memorandum DATE: TO: FROM: BY: SUBJECT: June 21, 2006 Mayor and Members of the City Council ~ Jack Lam, AICP, City Manager Kevin McArdle, Community Services Director ~\. Dave Moore, Community Services Superintende 0(J1- PRESENTATION OF THE SENIOR TRANSPORT COMMUNITY SURVEY RESULTS AND DISCUSSION OF FUTURE FACILITY USE OPTIONS OF THE ARROW CENTER This City Council Workshop has been scheduled to address two important issues. The first issue includes the review of a power point presentation on the recent Senior Transportation Community Survey Results. This will be presented by the survey's two authors, Dr. Joan J. Branin and Dr. Harriet Udin Aronow. The second issue involves the review of three suggested options concerning future uses of the Arrow Center. These options are outlined on an attached staff report recommended for the Council's review. Both of these items had been reviewed by the Community Services Subcommittee on June 7. IlitiillWOOif&,i-!iI!&%JJ!$W1IT,;IDtYi.!!'120i&!4W= ~~ 5lH.Jtill: '".~~ ;:::.!.n:o.1>> __~~~;I ~-, RANCHO CUCAMONGA """" COMMUNITY JlERVICE<l\ Staff Report FROM: BY: SUBJECT: June 21, 2006 Mayor and Members of the City Council . Jack Lam, AICP, City Manager . Kevin McArdle, Community Services Director Q\ \(1/ Dave Moore, Community Services Superintenden l-0lM. REVIEW OF PROPOSED OPTIONS FOR ARROW OUTE CENTER DATE: TO: RECOMMENDATION The Community Services Subcommittee is recommending that the City Council review and discuss the following options conceming future uses of the Arrow Route Center. BACKGROUND/ANALYSIS This particular issue was first addressed with the Community Services Subcommittee Members on June 7. These options were developed after an informal needs discussion was conducted by interviewing several service related organizations that have been involved in serving the North Town area. Those groups interviewed included: North Town Housing Development Corporation (Nacho Gracia, Executive Director) Mary Rocha (Coordinator of North Town Center) Mercy House (Judy Saul, Ontario Program Manager) Abundant Living Family Church (Danny Limon, Pastor) Reach Out West End (Dianna Fox, Executive Director) United Way (Carol Baker, President of Inland Empire Chapter) on behalf of Boys/Girls Club Neighbors in Action (Marco Ramirez, Director of Neighborhood Programs) Kidsmart (Loraine Ousley, Director) Cucamonga Elementary School (Shari Biscotti, Principal) on behalf of Cucamonga S. D. Gap Food Bank (Pari Blackman, Director) Rancho Cucamonga/Fontana Family YMCA (Dianna Lee, Executive Director) Camp Fire Girls (Sandra Kramer-Rutherford, Executive Director/CEO) Those options that were developed as a result of the input that staff received while interviewing all of the above organizations is as follows: I. Community Center operated by City staff. This option might include the following activities: . After school drop in play area (pool tables, ping pong, air hockey, etc.) REVIEW OF PROPOSED OPTIONS FOR ARROW ROUTE CENTER City Council Workshop June 21, 2006 Page 2 . Computer homework room . Night and weekend room rentals . Offering of human services by partnering with other agencies and non- profit groups including Life skills workshops, intervention programs, Planned Parenthood and individual counseling. . . Offering of ESL (English as Second Language) and other Adult Education classes. . Children's playschool or preschool options with an English emphasis. II. A "Social Service or Resource Mall" operated by City staff. The facility could offer office space and/or program space to various types of non-profit groups. Staff would develop partnerships and promote use of the facility. III. The entire facility could be leased to a specific group such as the YMCA, Boys and Girls Club, etc. . One option could include leasing the facility to the YMCA for direct expenses and they might relocate their programs and services from the Central Park facility. City staff then could use these same areas at Central Park as additional office and activity space for youth programs and room rentals. . Other organizations such as Camp Fire Girls, Boys and Girls Club and Gap Food Bank are also interested in leasing the entire facility. . Some of the types of activities that might occur in this facility under these groups are as follows: a. After School Programs (All groups) b. Day Care Program (All groups) c. Summer Day Camp Programs (All groups) d. Fitness Center with exercise equipment (YMCA only) e. Teen, Adult and Senior aerobic type programs (YMCA only) f. Teen Center/Child Watch room (YMCA only) g. Family Nights-games and activities (YMCA only) h. Sports-indoor Bitty sports, gymnastics (YMCA only) itted, c ity Services Director I:COMMSERVlCouncil&BoardsICityCouncilIStaffReportsICommSrvsArrowFacOptions.0621 07.doc