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1997/06/05 - Agenda Packet - Library Board of Trustees
DECLARATION OF POSTING OF AGENDA ¥I¥IAN GARCIA states and declares as follows: I presently am, and at all times mentioned herein have been, the Administrative Secretary of the Library of Rancho Cucamonga. Acting in that capacity, at .~-~O~, , I posted a true and correct copy of the meeting at 10500 Civic Center Drive, Rancho Cucamonga. I declare under penalty of perjury that the foregoing is true and correct and that this declaration was executed on ~./~/~7 , at Rancho Cucamonga. DEBORAH KAYE CLARK, LIBRARY MANAGER City of Rancho Cucamonga Vivian Garcia, Administrative Secretary City of Rancho Cucamonga LIBRARY BOARD OF TRUSTEES AGENDA CITY OF RANCHO CUCAMONGA REGULAR MEETING First Thursday 7:00 p.m. June 5, 1997 Civic Center Council Chambers 10500 Civic Center Drive Rancho Cucamonga, California 91730 City Councilmembers William J. Alexander, Mayor Rex Gutierrez, Mayor Pro Tem Paul Biane, Councilmember James V. Curatalo, Councilmember Diane Williams, Councilmember Boardmembers Robert Howdyshell, Presidem Laura J. Muna-Landa, President Pro Tem Rebecca Davies, Boardmember Gina Gregory, Boardmember Edward E. Swistock, Boardmember PAGE Board of Library Trustees Agenda Regular Meeting, June 5, 1997 1 A. CALL TO ORDER 1. Roll Call: Howdyshell , Davies · Gregory Muna-Landa , and Swistock __ B. CONSENT CALENDAR The following Consent Calendar items are expected to be routine and non-controversial. They will be acted upon by the Board at one time without discussion. Any item may be removed by a Boardmember or member of the audience for discussion. 1. Approval of Minutes: May 1, 1997. 1 2 Approval of proposal to reduce late tee for general 7 day loan video 5 from $2 to $1. 3. Approval to apply for State Library funds to create a Planned Giving 6 Program for the Rancho Cucamonga Public Library Foundation. C. LIBRARY DIRECTOR'S STAFF REPORTS The following items do not legally require any public testimony, although the President may open the meeting for public input. 1. Library Status Report: oral report presented by staff. 2. Budget report: presented by Deborah Clark, Library Manager. 14 3. Technology Center Update: oral report presented by staff. a. Proposal to adopt fee schedule for the Technology Center 21 presented for approval by Deborah Clark, Library Manager. PAGE Board of Library Trustees Agenda 2 Regular Meeting, June 5, 1997 D. BOARD BUSINESS The following items have been requested by the Board of Library Trustees for discussion. They are not public hearing items, although the President may open the meeting for public input. 1. Elections of Officers for Library Board President Vice President Secretary Liaison to serve on the Foundation Board 2. Library Telethon Update: oral report by Deborah Clark, Library Manager. 3. Library Survey Results: oral report presented by Deborah Clark, Library Manager. E. IDENTIFICATION OF ITEMS FOR NEXT MEETING This is the time for the Board of Library Trustees to identify the items they wish to discuss at the next meeting. These items will not be discussed at this meeting, only identified for the next meeting. F. COMMUNICATIONS FROM THE PUBLIC This is the time and place for the general public to address the Board of Library Trustees. State law prohibits the Board from addressing any issue not previously included on the Agenda. G. ADJOURNMENT I, Vivian Garcia, Library Administrative Secretary of the City of Rancho Cucamonga, hereby certify that a true, accurate copy of the foregoing agenda was posted on Monday, June 2, 6:00 p.m., 1997, seventy-two (72) hours prior to the meeting per Government Code 54953 at 10500 Civic Center Drive. CITY OF RANCHO CUCAIVIONGA STAFF REPORT DATE: TO: FROM: SUBJECT: June 5, 1997 Presidem and Members of the Library Board of Trustees Jack Lam, AICP, City Manager Deborah Kaye Clark, Library Manager APPROVAL OF MINUTES RECOMMENDATION Approval of the Minutes for May 1, 1997. BACKGROUND Minutes for the Regular Meeting of the Library Board, May 1, 1997 taken and compiled by Library Administrative Secretary Vivian Garcia. , e.~~jectfully submitted, Deborah Kaye CI~ Library Manager CITY OF RANCHO CUCAMONGA LIBRARY BOARD OF TRUSTEES Regular Meeting A. CALL TO ORDER The regular meeting of the Library Board of Trustees was held on Thursday, May 1, 1997, in the Council Chambers of the Civic Center, located at 10500 Civic Center Drive, Rancho Cucamonga, Califomia. The meeting was called to order at 7:00 p.m. and the pledge of allegiance was led by President Howdyshell. Present were Boardmembers Gregory and Muna-Landa. Also present were: Deborah Clark, Library Manager, Robert Karatsu, Principal Librarian, Renee Tobin, Children's Services Supervisor, Rose Manela, Literacy Clerk and Vivian Garcia, Administrative Secretary. B. CONSENT CALENDAR BI. Approval of minutes: April 3, 1997. MOTION: Moved by Boardmember Muna-Landa to accept the minutes, seconded by Boardmember Gregory. Motion carried 3-0-2 (with Davies and Swistock absent). C. LIBRARY DIRECTOR'S STAFF REPORTS C 1. Library status report: oral report presented by Library Staff. Robert Karatsu, Principal Librarian, stated that patron registration and fines were up. The popular items loaned were Biographies and U.S. History for April. Renee Tobin, Children's Supervisor, stated that there was a pajama story time during National Library Week. Last Monday, April 28, there was a program called, "Fiesta" a music and dance program by Aliena Mendez. Renee Tobin, Children's Supervisor, stated that staff had their first training session for "Grandparents and Books." Ten volunteers came to the training. C2. Budget report: presented by Deborah Clark, Library Manager. Deborah Clark, Library Manager, reviewed the budget sheets with the Board. Library Board Minutes May 1, 1997 Page 2 C3. Budget proposal for 1997/98: presented by Deborah Clark, Library Manager. Deborah Clark, Library Manager, stated that staffhad a meeting with the City Manager in which the budget proposal for the Library was approved for final review by the City Council. President Howdyshell stated that he would like staffto draft a letter thanking the City Manager for his support from the Library Board. C4. Technology Center Update: oral report presented by staff. Robert Karatsu, Principal Librarian, gave an oral report on the Technology Center to the Library Board. C5. Reschedule or Relocation of Regular Meeting in July: presented by Library Manager Deborah Clark. Deborah Clark, Library Manager, stated that City Hall will be closed on the July 3 regular meeting date. She asked the Board if they would like to reschedule or relocate the meeting to the Library. MOTION: Moved by President Howdyshell to relocate the July meeting to the Library, seconded by Boardmember Gregory. Motion carried 3-0-2 (with Davies and Swistock absent). D. BOARD BUSINESS D 1. Library Telethon Update: oral report by Deborah Clark, Library Manager Deborah Clark, Library Manager, stated that the revenue received as of May 1, totalled $39,938.63. There are still outstanding pledges which are being received by staff. Staff can safely say that over $40,000 was raised. D2. Literacy Update: oral report presented by Literacy Staff. Rose Manela, Literacy Clerk, gave an update on the Literacy program to the Board. President Howdyshell asked staffto draft a letter to the tutors thanking them for their volunteer work from the Library Board. 3 Library Board Minutes May 1, 1997 Page 3 D3. Library Survey Results: oral report presented by Deborah Clark, Library Manager. Deborah Clark, Library Manager, stated that staff received 310 completed surveys which appeared in the Grapevine. She reviewed the compilation sheet done by staff with the Board. Staff will provide to the Boardmembers copies of the surveys which have been checked "Very Dissatisfied" for their review of the written comments. Deborah Clark, Library Manager, stated that staff received the pre-printed statistics from the State Library compiled from last year's annual report showing the Rancho Cucamonga Public Library as the busiest library per hour in the state of California. E. IDENTIFICATION OF ITEMS FOR NEXT MEETING El. Plan of Service E2. Technology Center E3. Intemet Policy F. COMMUNICATIONS FROM THE PUBLIC None were received. G. ADJOURNMENT MOTION: Moved by Boardmember Gregory to adjoum to June 5, 1997 at 7:00 p.m., seconded by Boardmember Muna-Landa. Motion carried, 3-0-2 (with Davies and Swistock absent). The meeting adjourned at 7:35 p.m. Respectfully submitted, Vivian Garcia Administrative Secretary Approved: 4 CITY OF RANCHO CUCAMONGA STAFF REPORT DATE: June 5, 1997 TO: President and Members of the Library Board of Trustees Jack Lam, AICP, City Manager FROM: Deborah Kaye Clark, Library Manager SUBJECT: APPROVAL TO REDUCE VIDEO LATE FEE FROM $2 TO $1 RECOMMENDATION That the Board approve a reduction in the overdue fee for the general video collection from $2 per day to $1 per day. BACKGROUND/ANALYSIS Currently, all overdue videos are billed at $2 per item per day, with a maximum fine of $10 per video. This original fee was based on the staff intensive tracking of overdue video, the need to use personal phone calls to retrieve, rather than the automated calling system and the income lost to the library during those days the video is not available for loan. Two patron suggestion forms as well as statements in the recent Library surveys prompted staff to survey neighbor libraries and the private sector. In this instance, staffdecided the approach used by the private sector was in the best interest of the library in pursuing quality service. Most video rental companies charge the same fee for each day late as they do to rent the item. Consistent with that policy, Staff proposes that the $2 fee be retained for the high demand video collection, but that general collection entertainment, children's and educational videos be charged at a $1 per day rate. FISCAL IMPACT: The Library might see a minimal reduction in the video rental account. However, staffbelieves the reduction will be balanced through a public more willing to borrow materials under a policy they see as fair and consistent with other video lending agencies. e~boefffully submitted, L iebbf raryahMK aanY;g eC: ar k(~ J CITY OF RANCHO CUCAMONGA STAFF REPORT DATE: June 5, 1997 TO: President and Members of the Library Board Jack Lam, AICP, City Manager FROM: Deborah Kaye Clark, Library Manager SUBJECT: APPROVAL OF GRANT APPLICATION: "BUILDING COMMUNITY SUPPORT FOR CALIFORNIA PUBLIC LIBRARIES: PLANNED GIVING CAMPAIGN" RECOMMENDATION: That the Board retroactively approve the grant application requesting $9,600 to fund the creation of a "Planned Giving Program" for the Rancho Cucamonga Public Library Foundation. BACKGROUND: The California State Library offered the opportunity for libraries to apply for funds to create their own library foundation, or to request funds for Board development or other special needs. The Library Foundation expressed an interest in their January meeting to create a planned giving program for the library. Therefore the Library Manager applied for funds to create this program. This window of opportunity on this grant was brief. Therefure staff requests retroactive approval on the proposal, which was submitted on May 22, 1997. FISCAL IMPACT: $9,600 in grant funds would be targeted for the planned giving program. No matching funds are required in this grant. ctfully submitted, Library Manager BUILDING COMMUNITY SUPPORT FOR CALIFORNIA PUBLIC LIBRARIES GRANT APPLICATION 1996/97 Please describe the past efforts that your library has made in planning, creating or working with a foundation. The Rancho Cucamonga Public Library received approval from City Council and Board of Library Trustees to create a Foundation in Spring of 1996. Bylaws were created (Attachment A) and recruitment began for the 9 member Board in September of 1996. The Library Director, who would be an ex-officio member of the group, completed required paperwork to obtain 501 © (3) status with State and Federal taxing authorities. Final approval was obtained from both agencies in December of 1996. During this same organizational time period, the Library Board created a Fund Raising Task Force, composed of a representative from the Library Board, the President of the Friends of the Rancho Cucamonga Public Library, a City Council member and a member of the city's Community Foundation. The committee was chaired by the Library Director. This task force began planning in Spring 1995 for a major event to be scheduled in 1996. That event was a two day telethon. The Library Telethon was scheduled to take place in March, 1997. The newly formed Library Foundation met for the first time on November 6, 1996 and agreed to become part of the team producing the library telethon. Foundation members each selected a sub committee on which to serve. Subcommittees included auction prize solicitation, major donor solicitation, talent contest planning, technology planning and script writing. The new Foundation worked very successfully with the existing Task Force. Together, they produced the Rancho Cucamonga Public Library Telethon, called "Kids Connect ~ the Library". This telethon appeared on the city's Peg Access channel on the local cable television network. Well over 400 phone calls were received and over $40,000 collected in pledges. The funds were committed prior to the telethon to be used to open a Technology Center on the second floor of the Library. Plans are in line to open the new Center on July 7, 1997. At their April meeting, the Foundation committed to undertaking a Planned Giving campaign in the next fiscal year, at the recommendation of the Executive Producer of the Library Telethon. The Library Director was asked to consider ways to enhance Foundation and Library Board development in this complex area of tax law. Currently the Foundation is working on Telethon 2, scheduled to broadcast in Mamh of 1998 with a fundraising target of $60,000. They are also completing work on their Mission Statement and at their June meeting, will review a draft of goals (Plan of Service) for 1997/98 in conjunction with passing their annual budget (Attachment B). 7 6. This grant requires the involvement of the Library Director as the lead staff person for the project and also requires the commitment of at least one (1) community leader to assist the Library Director in foundation development. Please identify the community leader(s) who will work with this project and describe the characteristics and previous activities that qualify this individual(s) for this project. The following individuals have committed to work with the Foundation to create a Planned Giving campaign: John Mannerino: Mr. Mannerino, a long established local attorney, served on the original Fundraising Task Force for the Library. As a board member and past president of the city's Community Foundation, John conceived of the original idea of a telethon to promote the library and served as guest host during the entire 13 hour, two day event, a performance he has promised to repeat in 1998. John Mannerino, active for 20 years with the Chamber of Commerce, created the original "Grape Harvest Festival" for Rancho Cucamonga, an event with a 10 year track record and regional popularity. All of Mr. Mannerino's time and talents were freely donated to the Library, including over 200 hours of planning time. Mr. Mannerino's law firm, Mannerino & Briguglio, is connected with ACTS, (Associated Conservator & Trust Services) a professional fiduciary group. ACTS proposal to provide Board development in the area of planned giving forms the backbone of this application. A popular and well connect attorney, Mr. Mannerino's reputation in the community and his connections will prove invaluable. Diane Williams: Mayor Pro Tem Diane Williams, a City Council member for 5 years and guiding force in the building of the new library in 1994 will also be a major participant in the planned giving program. Ms. Williams served on the original Fundraising Task Force for the Library and was responsible for raising over $16,000 for the telethon personally--including the initial $6,000 for production costs. A long term resident of the City and strong political voice, Ms. Williams support will provide many opportunities for promotion of the planned giving campaign, once underway. Ede Swistock: Ede Swistock has been a Library Board member since the library opened. He also served as the Chamber of Commerce President this past year. Mr. Swistock will continue to promote the Library to the business community and has many opportunities to share information on planned giving opportunities with major executives in the area. 7. a. Plan of Action/Time Line The project to develop a planned gift program will consist of three phases: Board Education and Development, Creation of Tools and Marketing of Planned Giving Program. ACTS (Associated conservator & Trust Services), partner in developing this proposal, will be placed on contract to provide the following: 1) 2) 3) 4) 5) 6) 2 workshops for Board and staffdevelopment in the area of planned giving A series of 6 solicitation letters, targeting general audience as well as special letters for clergy, accountants, attorneys, nursing home staff, etc. Sample paragraphs for attorneys to use in Trust & Wills Mailer for attorneys with sample trust documents in print and on disc Guidelines for a presentation for Service Clubs & Seminars for the public Seminar for the public presented by ACTS and/or John Mannerino on the planned giving program for the Library. Staff will be allowed to video tape and have available for loan as well as use for the Telethon broadcast. Time line: Based on July 1 award of funds or notification of award Jul 15: Award of contract to ACTS for professional services. Cost: $4,000 Aug 1: First of two workshops to be presented to Foundation and Library Board members and key staff on basic concepts of planned giving and how planned giving works for libraries. Phase: Board Education and Development Cost: ACTS contract Outcome: Board members and staff will become familiar and comfortable with terminology and basic advantages of the planned giving program. Aug 15:Second of two workshops to be presented to Foundation and Library Board members and key staff, this one covering approaches to soliciting for planned giving. Phase: Board Education and Development Cost: ACTS contract Outcome: Board members and staffwill receive "hands on training" in how to raise the subject of planned giving and how to explain comfortably the advantages of this program. Sep 1: Encumber funds for selected preprinted pamphlet Phase: Development of Tools Cost: $1,000 Library staff will generate appropriate mailing lists using in-house marketing tools. Staff will also purchase targeted mailing list of local executives. Phase: Development of Tools Cost: $250 Outcome: Pamphlet will be available to those who respond to initial inquiry; targeted mailing lists will reducing mailing costs and increase likelihood of success. Sep 15: First general solicitation letter to be mailed to targeted households and marketing letter to be mailed to Attorneys, Accountants, etc. containing sample paragraphs to use in Trust & Wills. Other 4 solicitation letters to follow every 30 days. Phase: Solicitation/Marketing Cost: $3,500 total cost per year Outcome: Anticipating app. 7,500 letters be mailed over the course of the years promotion. Staff would be pleased if 50 responses and inquiries were received. Oct 15: Seminar for the public presented by ACTS or John Mannerino on the planned giving program for the Library. Phase: Solicitation/Marketing Cost: ACTS contract/advertising $700 Outcome: Attendance of 20 would be considered excellent. In addition, staffplans to video tape this session, making it available for future inquiries and for use in promotion on the library telethon. Oct 30: Mailer available for attorneys with sample trust documents in print and on disc Phase: Solicitation/Marketing Cost: ACTS contract/S150 in supplies Outcome: Available for attorneys and accountants who have proven supportive, this disc will assist them in the preparation of all planned giving programs, building goodwill within that community. 9 8. A requirement of this grant is the preparation ufa foundation plan of action for 1998. Please describe how you will develop this plan of action and elements that may be included. The Rancho Cucamonga Public Library Foundation is scheduled to discuss their major goals for fiscal year 1997/98 at their Regular Meeting in June. These include the following: 1) Library Telethon Production Planning is already underway for the next Telethon. The July Foundation Meeting will present a time frame for the year for Telethon tasks and subcommittees. Most telethon work, planning and scheduling takes place in the subcommittees which begin meeting in September. 2) Canister campaign At the June 1997 meeting, Board member Gregory Morrison will be presenting costs and recommendations to purchase canisters to place in restaurants throughout the city. Funds earned in these canisters will be presented by the restaurant managers live on the telethon. Claim Jumper, Steer & Stein, Appleby's, Vince's Spaghetti, Black Angus and other local restaurants have already committed to participate, based on the last Telethon solicitation period. 3) Donor Wall Design Part of the Telethon featured a contest for donor wall design. A local architect submitted a plan currently under review for possible implementation. If the design is approved by the Foundation and Library Boards, construction will occur in October and a solicitation campaign for the wall will form a part of the next Telethon promotion. 4) Planned Giving campaign The immediate and overwhelming success of the Telethon prompted Telethon Executive Producer Bill Anthony to recommend the Library begin a planned giving campaign. He reasoned that reaction toward the library was so positive, the community was ready to hear about this form of campaign. The Foundation Board requested this item be presented at their July meeting so that planning to undertake a campaign could begin. 5) Campaign to promote the library's affinity card The City approved a contract with San Bernardino County Credit Union in September of 1996 to supply a City affinity credit card upon application. All funds earned as part of the City's percentage go to the Library Foundation. The Foundation is planning a "Shop Rancho Cucamonga with the Cucamonga Card" campaign in conjunction with the Chamber of Commerce this forthcoming year. Each of these items is scheduled to be discussed as part of the long range goals of the Foundation at the annual meeting in June. The 1997/98 budget will be proposed by the Library Director and will be accompanied by a plan of service including the above items requested by Foundation members over the previous months. The Board has met monthly since its inception in November, 1996. It is anticipated by staffthat the Foundation will review the Plan of Service proposed by Staff and propose changes or additions. Staff will return the Plan, along with a Time line for accomplishing the tasks, to the Foundation at their July meeting. 10 9. Please describe your plans for promoting the foundation to the community. 1) Local City newsletter: the Grapevine We enjoy excellent coverage in the city's publication. Produced four times each year by the Community Services Department, the attached cover and articles (Attachment C) illustrates the support the library receives. This publication reaches each household. 2) Local press releases The Library has three staff members who create press releases on various aspects of library services. The Foundation will feature frequently as we undertake the many projects on-line for this year. While there is no guarantee of coverage, the library occasionally wins a page or a photo. 3) Telethon promotion Press releases prior to the telethon and releases during the telethon provide excellent coverage for the Foundation. In addition, the Telethon itself intends to promote the Foundation by using the video footage of Telethon host John Mannerino during his presentation at the Seminar for the Library on planned giving. 4) Donor Wall The donor wall will provide a visible promotion for the Foundation since it will be located directly overhead as visitors enter the library. The Rancho Cucamonga Public Library is an extremely active library, with between 1,200 and 1,800 visitors a day. The visibility of the wall should promote interest in the Foundation. 5) Promotional Flier Staffis in the process of creating a flier promoting the Foundation. At the June meeting it is anticipated that the Board will approve the Mission Statement. The 1997/98 budget has set aside $1,000 to print a simple brochure promoting the Foundation and the many programs they are involved in to support the library. 10. Please describe your plans for continuation of foundation activities after the grant period. The plan of service described intensively in Question 8 is the roadmap for the Foundation Board to pursue in the year ahead. The Foundation Board has expressed an interest in establishing patterns for fundraising. The Telethon will take place each Spring in conjunction with National Library Week. The Planned Giving campaign is one that, once developed, will be launched each year--at the same time of the year, beginning before the holidays are underway, to solicit major donations at that most liberal time of year. The Telethon, the Planned Giving campaign, the canister program, the affinity card program--all are multi year and on-going projects that the Foundation Board is committed to supporting. Long range, the Foundation Board and the Library Board are each committed to providing an additional library facility in the city of Rancho Cucamonga--whether that be Central Park Library or an additional branch. Both Boards see these current campaigns and events as means to best achieve a major fundraising goal or support a necessary ballot initiative in the future. 11 FOUNDATION Planned Giving Campaign Budget Amount Description ACTS Contract $4,000 To provide services outlined in question 7a Printing Stationery/Supplies Mailing lists Stationery Meeting supplies $1,000 $250 $500 $200 To purchase app. 500 pamphlets on planned giving To purchase a prepared mailing list Postage Advertising Posters Local Newspaper $3,000 $150 $5O0 To pedorm dire~ed mailing to app. 1,000 households and businesses To promote program To promote seminar Total $9,600 LIBRARY FOUNDATION 1997/98 Library Budget Revenue Expenditures Description 1997 Library Telethon Technology Center Printing Stationery/Supplies Canisters Telethon Production 97/98 TOTALS Remaining Funds $40,300 $6,000 $20,000 $1,000 Earned Revenue To provide computers, staffing to open the Tech Center To design and print a brochure promoting the Foundation $1,000 $6,000 $40,300 $34,000 $6,300 * To purchase and design graphics for premade canisters To cover this years production costs * Bylaws require a minimum balance of $5,000 remain in the fund CITY OF RANCHO CUCAMONGA STAFF REPORT DATE: June 5, 1997 TO: President and Members of the Library Board of Trustees Jack Lam, AICP, City Manager FROM: Deborah Kaye Clark, Library Manager SUBJECT: BUDGET REPORT FOR MAY RECOMMENDATION No recommendation. For information only. BACKGROUND/ANALYSIS Schedule A, titled Revenue Report May 1997 attached for your review. Schedule B, titled "Balance Sheet July through May FY 1996/97" will be available at the meeting. Schedule C*, titled "Library Expenditures 1996/97" is an accounting of all funds expended so far this fiscal year, showing 86% of library funds expended or encumbered at 92% into the fiscal year. Also included are the expenditure figures for Literacy funds. Q ~lect fully submitted, Library Manager REVENUE REPORT FINES May 1997 & FEES Schedule A MEDIA LIBRARY REF DONA- TELETHON RENTALS SALES SERV. TIONS INCOME May 1 $462.39 $184.47 $3.00 May 2 $153.00 $109.09 $3.85 May 3 & 4 $452.15 $244.54 $191.00 May 5 $469.40 $166.56 $1.86 May 6 $478.99 $143.50 $2.00 May 7 $443.75 $158.53 $1.86 $35.55 May 8 $336.80 $110.27 $5.58 May 9 $251.51 $113.47 May 10 & 11 $298.10 $195.90 $8.36 May 12 $463.54 $149.43 $3.72 May 13 $829.30 $129.77 $1.86 May 14 $615.35 $192.84 $2.78 $2.00 May 15 $420.36 $172.46 May 16 $198.75 $103.32 May 17 & 18 $635.55 $280.57 $2.78 $1.00 May 19 $456.64 May 20 $469.30 May 21 $399.96 May 22 $414.15 May 23 $146.70 May 24 $289.56 May 25 - closed May 26 - closed May 27 $502.99 May 28 $299.54 May 29 $425.40 May 30 $185.40 May 31 $473.43 $167.81 $2.78 $10.00 $181.70 $175.96 $2.78 $0.20 $158.97 $1.00 $133.24 $164.77 $5.00 $197.08 $2.00 $156.21 $5.50 $160.62 $0.30 $138.58 $253.18 $13.50 TOTALS: $10,572.01 $4,342.84 $34.36 $81.05 APRIL TOTALS $10,572.01 $4,342.84 $34.36 $81.05 % CHANGE 0% 0% 0% 0% TOTAL LIBRARY INCOME $15,774.08 Daily Average Fines $413.58 Daily Average Media $163.67 Daily Average Sales $3.44 Daily Average APS $31.32 Daily Average Ref. Fees $6.64 DAILY TOTALS $618.65 GAIN/LOSS ON PRO J: $6,097 PERSONNEL EXPENSES Part time Salaries $27,077 GAIN/LOSS ON PRO J: ($2,329) BALANCE $3,767.60 96~7 Pr~: $253.91 $150.51 $0.00 $16.13 $1.43 $421.98 $24,748 $88.00 $0.50 $140.00 $1.05 $3.90 $0.05 $0.27 $0.20 $315.00 $9.82 $734.00 $9.82 $734.00 0% 15 LIBRARY EXPENDITURES 1996197 PERSONNEL 1100 REGULAR SALARrES 1200 OVERTIME SALARIES 1300 PART TiME SALARIES 1900 FRINGE BENEFITS TOTAL PERSONNEL OPERATIONS JUL AUG SEP OCT NOV DEC JAN FEB MAR APR MAY TOTALS $381,590 $22,109 $29,078 $29.078 $43,764 $29,176 $29,176 $29,176 $29,176 $29,176 $29,176 $31,722 SPENT PER FUNDS % % OF CATEGORY REMAINING SPENT YEAR $330,808 $330,808 $50,782 87% $1,000 $0 $0 $0 $0 $0 $0 $0 $0 $0 $224 $43 $266 $266 $734 27% $219,900 $10,595 $14,014 $13,359 $23,735 $17,319 $15,855 $15,000 $17,542 $18,304 $27,077 $17,358 $190,159 $190,159 $29,741 86% $145,300 $12,108 $12,108 $12,108 $12,108 $12,108 $12,108 $12,108 $12,108 $12,108 $12,108 $12,108 $133,189 $133,189 $12,111 92% $747,790 $44,813 $55,201 $54,546 $79,607 $58,603 $57,139 $56,284 $58,826 $59,588 $68,585 $61,231 $854.423 $654,423 $93,367 88% 92% 3100 TRAVEL & MEETINGS California Library Conference Convin workshops Karatsu-workshops Meeting Supplies Clark-meetings ILS Workshops Telethon Kickoff CLA Legislative Day 3300 MILEAGE Auto Allowance Reimbursement Garcia Pages Hood Cor'#in Tobin 3900 MAINTENANCE/OPER Visa Cash Receipts Printing/Postage Pdnting Postage Office Supplies Cataloging Supplies FAITS Photo House 8 Ave. graphics Office Depot Laminating supplies Letterhead Miscellaneous Petty Cash $3,14G $3,800 $3,000 $800 $153,510 $4,000 $18,550 $231 $231 $231 ($58) $27 $20 $3 ($99) ($60) (S97) $14 $3 $2,069 $103 $11 $667 $667 $754 $194 $6 $2,350 $2,350 $162 $162 ($184) $24 ($160) $84 $58 $7 $149 $20 $10 $20 $50 $0 $629 $629 $346 $231 $231 $231 $231 $231 $231 $231 $2,654 $0 $22 $42 $32 $44 $113 $47 $53 $323 $11 $19 $13 $66 $132 $31 $31 $110 $110 ($306) $2,827 $32 $178 $958 $3,995 $14 $503 $32 $128 $706 $399 $199 $758 $56 $870 $771 $7,988 $5 $18 $61 $8 $2,755 $194 $394 $293 $532 $38 $93 $56 $238 $425 $8 $100 $108 $239 ($50) $14 $2,752 $37 $667 $3,180 ($34) 101% $3,140 $660 83% $2,654 $346 88% $486 $314 61% $125,093 $26,417 81% $4,701 ($701) 118% $12,789 $5.761 69% Computer supplies $51 $122 Stationary Federal Express $14 Board Supplies $12 $120 $24 $7 Special Program Supplies $5,000 Children's Supplies $229 $50 $169 $31 $15 Children's Programs - Fdends $150 Grandparents with Books Software $35 Summer Reading Program (FR) $48 Creation of Affinity Card $250 Literacy Projects Volunteer Supplies $469 Reference On-line $10 Advertising/Promotions $0 National Library Week - Friends $20 Foundation Board recruitment $440 $220 $371 Telethon $6,000 Production Printing $44 Stageing Sound Supplies Kick-off. hank you Bcoks/Materials $110,000 Bookstore rash $1,174 $65 $500 $15 $57 $500 Childrens Books $14,041 $102 $394 $7,564 $261 Adult Books $15,030 $194 $500 $15,085 Reference Books $156 $993 $17 $118 $219 Reference CD's $360 Circulating Instructional CD' $0 Large Print Books - Fdends $1,877 $197 Bcoks on Tape - Fdends $16 $9 $9 $39 $10 Video $2,325 $14 $137 $94 $143 $1,149 CD's (music) $1,000 $1,000 $250 $1,000 Literacy MagazinesJPublications $6,210 $2,013 $205 $113 $87 $70 Training $500 Bindery $1,000 $1,000 Collection Agency $2,000 3914 MAINTENANCE DEPT $11,830 Encumbrances Janitorial Supplies $4,260 Facility Maintenance supplies $5,630 Sinclair Paint Familian Pipe Supply Mountain View Glass $0 R&R Electric Trash Receptacle Owen Electdc Graffiti Removal Supplies $200 $527 $4,885 $474 $40 $118 $129 $16 $35 $50 $676 $28 $3,773 $50 $728 $250 $290 $60 $7,023 $10,067 $628 $65 $46 $109 $6 $111 $162 $336 $15 $29 $163 $120 $605 $1,256 $200 $676 $35 $289 $337 $25 $25 $0 $469 $10 $218 $54 $718 $48 $3,773 $94 $845 $250 $344 $718 $200 $859 $3,429 $200 $29,585 $178 $1,204 $42,257 $140 $2,271 $360 $2,000 $2,000 $2,074 $147 $18 $89 $4,014 $500 $3,750 $187 $3,919 $3OO $238 $522 $1,300 $6,702 $0 $1,000 $0 $4,885 $1,301 $300 $111 $0 $1,822 $248 $3,007 $1,079 $6,124 $89,887 $6,702 $0 $1,000 $0 $8,667 $1,301 $3OO $0 $248 $1,993 60% ($1,079) ERR $20,113 82% ($492) 108% $500 0% $0 100% $2,000 0% $3,163 73% $2,959 31% $5,330 5% $0 ($48) 124% Landscape Maint. supplies $1,300 $0 Water/Fire Service $440 $0 3956 DUES Amedcan Library Assoc. MCLS Associate Membership Califemia Library Assoc. Inland Library system 3960 GENERAL LIABILITY 6028 CONTRACT SERVICES Offic Equip/Maintenance Book processing & OCLC SB County Technology Maintenance Telephone Maintenance Computer Tech Services $2,100 $450 $42 $190 $43 $43 $318 $150 $150 $150 $0 $125 $45 $35 $420 $5 $630 $1,500 $919 $919 $0 $2,017 $318 $150 $630 $919 $4,340 $362 $362 $362 $362 $362 $362 $362 $362 $362 $362 $362 $3,982 $3,982 $160,000 $3,509 $3,676 $182 $65 $3,923 $20,000 $10,236 $1,500 $184 $5,076 $125 $17,122 $100,000 $8,333 $8,333 $8,333 $8,333 $8,333 $8,333 $8,333 $8.333 $8,333 $8,333 $8,333 $91,663 $3,000 $65 $2,850 $2,915 $3,000 $2,848 $2,848 $30,500 $24,881 $24,881 6036 CONTRACT SERVICES $56,170 Encumbrances $7,339 $7,330 JanitorialServices $16,000 $1,333 $1,333 $1,333 $1,333 $1,333 $1,333 $1,333 $1,333 $1,333 $1,333 $1,333 $14,663 Security Service $3,360 $1,703 $378 $475 $80 $2,638 Elevafer Service $6,160 $0 $125 $250 $250 $125 $125 $125 $125 $125 $125 $125 $1,500 HVAC $14,500 $1,246 $4,370 $8,221 $13,837 Electrical $4,160 $631 $408 $171 $62 $310 $692 $200 $2,475 Glass replacement $2.000 $737 $737 Locksmith $0 $166 $122 $44 $532 $863 Plumbing $2,000 $138 $44 $2,460 $2,642 Pest Control $670 $229 $75 $75 $75 $152 $75 $75 $757 Fire/Life Safety $670 $686 $80 $106 $873 Stn~ct ural/Rcof $2,910 $880 $150 $1,030 Extedor Grounds Maint. $6,870 $413 $904 $479 $909 $430 $430 $430 $2,068 $6,061 7047 COMPUTER EQUIP. $3,089 Fdends donation $3,000 $3,000 8019 TELEPHONE 989-8277 (Rotary line) 181-1185 (T1 line) 948-9900 980-0871 (EMS & Security) 980-4361 (Elevator) 987-3271 (Irrigation Sprink.) 989-6904 (Public Fax) MCI Credit card line installation $15,000 $407 $368 $365 $412 $434 $445 $398 $459 $504 $3,791 $214 $214 $432 $215 $215 $220 $226 $227 $216 $2,178 $441 $484 $481 $501 $456 $449 $432 $467 $487 $370 $4,568 $53 $52 $53 $53 $58 $58 $58 $60 $54 $56 $557 $26 $26 $26 $26 $26 $26 $26 $27 $27 $27 $262 $26 $26 $26 $26 $26 $26 $26 $27 $27 $27 $262 $34 $33 $67 $34 $33 $33 $34 $28 $59 $29 $383 $20 $12 $3 $6 $23 $5 $69 $178 $178 $4,000 5189 $189 $201 $88 $193 $861 $321 $249 $110 $203 $220 $1,103 8021 WATER UTILITIES Inside Use Landscaping 8022 ELECTRIC UTILITIES $143,352 $3,923 $17,122 $91,663 $2,915 $2,848 $24,881 $55,403 $14,663 $2,638 $1,500 $13,837 $2,475 $737 $863 $2,642 $757 $873 $1,030 $6,061 $3,000 $12,249 $1,963 $1,300 0% $440 0% $83 96% $132 71% $0 100% ($630) ERR $581 61% $358 92% $16,648 90% ($423) 112% $2,878 86% $8,337 92% $85 97% $152 95% $5,619 82% $767 99% $1,337 92% $724 78% $4,660 24% $663 95% $1,685 59% $1,263 37% ($863) ERR ($642) 132% ($87) 113% ($203) 130% $1,880 35% $809 88% $0 100% $2,751 82% $2,037 49% $50,000 $4,783 $4,227 $4,386 $3,747 $3,400 $2,659 $2,639 $3,139 $3,155 $3,202 $35,337 $38,337 $14,663 71% co TOTAL LIBRARY BUDGET $1,2'14,686 $92,922 $121,097 $81,981 $116,966 $81,721 $102,406 $75,955 $75,388 $99,441 $96~755 $107,183 $1,051,814 $'1,048,807 $166,880 86% MURLS FUNDS $'13,000 $3,624 $5,961 $9,585 $13,000 GRANDPARENTS W. BOOK $6,000 $4,500 $5,000 LITERACY EXPENDITURES JUL AUG SEP OCT NOV DEC JAN FEB MAR APR MAY TOTALS SPENT PERFUNDS % % OF 1996/97 CATEGORY REMAINING SPENT YEAR CITY VERSION PERSONNEL 1100 REGULAR SALARrES $21,760 $1,195 $1,594 $1,594 1900 FRINGE BENEFITS $8,050 $671 $671 $671 TOTAL PERSONNEL $29,810 $1,866 $2,265 $2,265 OPERATIONS 3100 TRAVEL & MEETINGS $1,000 $50 3300 MILEAGE $675 $67 3900 MAINTENANCEJOPER $7,520 Printing/Postage $2,520 Printing Pos1~ge Office Supplies $2,500 Instructional Materials $2,500 $70 5910 LIBRARY OVERHEAD $7,670 $7,670 $2,717 $1,675 $1,675 $1.675 $1,675 $1,675 $1,675 $2,513 $19,663 $19,663 $2,097 90% $671 $671 $671 $671 $671 $671 $671 $671 $7,381 $7,381 $669 92% $3,388 $2,346 $2,346 $2,346 $2,346 $2,346 $2,346 $3,184 $27,044 $27,044 $2,766 91% $35 $31 $310 $239 $665 $665 $336 66% $72 $132 $60 $98 $115 $545 $545 $130 81% $6,337 $1,183 84% $2,511 $9 100% $1,223 $935 $2,159 $352 $352 $519 $48 $300 $533 $1,400 $1,400 $1,100 56% $1,021 ($37) $38 $1,335 $2,426 $2,426 $74 97% $7,670 $7,670 $0 100% 6028 CONTRACT SERVICES $46,975 Literacy Coordinator $42,725 $3,452 $3,452 $3,452 Tutor Training $4,250 $4,250 $42,222 $4,763 90% $3,452 $3,452 $3,452 $3,452 $3,452 $3,452 $3,452 $3,452 $37,972 $37,972 $4,753 89% $4,250 $4,250 $0 100% $0 $85 $138 $223 $223 $577 28% $7,428 $5,897 $6,188 $6,051 $8,742 $84,706 $84,706 $9,744 90% 8019 TELEPHONE $800 TOTAL LITERACY BUDGET $94,450 $13,175 92% $5,717 $11,507 $8,170 $5,972 $5,859 EDUCATION ACT $3,500 $2,071 $1,429 CITY OF RANCHO CUCAIVlONGA STAFF REPORT DATE: June 5, 1997 TO: FROM: SUBJECT: President and Members of the Library Board Jack Lam, AICP, City Manager Deborah KayeX, ibrary Manager ESTABLISHMENT OF FEES FOR TECHNOLOGY CENTER RECOMMENDATION: That the Board approve the following fees for use of the Technology Center: $3 per hour charge for the use of the computers $.15 per page for black and white copies $.25 per page for color copies BACKGROUND: The Technology Center is scheduled to open mid July. The Center is expected to be a fee based service, but was not designed to be totally self supporting. It is recommended that the center be subsidized in three ways: 1) 2) 3) Hardware and software paid for through the library fundmiser designed for that purpose Staffing costs be partially supported through direct income received from the use of the computers. Classes offered in Intemet searching and other advanced computer information services that will bring income to the Technology Center. Item #2 will be established by the passage of this recommendation. Staff recommends a fee of $3 per hour, based on the following reasons: 1) Current fee is $2 per hour. The Technology Center will offer vastly increased services. While the current computer offers word processing and spreadsheets, the computers in the Tech Center will also provide full Intemet access and CD Rom program capabilities as well as all the prior software packages. In addition, staffing located on the floor with the Technology Center will offer exclusive assistance to computer users. Current staffing allowed no tutoring on the computers and a minimal amount of"emergency" assistance. 2) While staff believes they could justify a greater fee based on expenses, they strongly recommend against increasing a fee beyond 50%. 21 FISCAL IMPACT: With a fee base of $3 per hour, staff estimates that approximately 50% of the service costs will be paid for by the actual users of the service. (Estimated at 100% use capacity and a contract negotiation with APS which would grant the Library 30% of the income.) The remaining 50%+ o£the costs wilLneed to be.absorbed by classroom instruction fees, printing fees and the regular library budget. As with all new programs, staffwill carefully examine the fee base, staffing levels and contractual arrangements with APS after the first year of operation for any changes good fiscal managment might require. Respectfully submitted, Deborah Kaye Clark Library Manager BALANCE SHEET JULY THROUGH MAY FY 1996197 Revenues Fines & Fees Media Rentals Sales APS Information Services Fees Misc. Revenues Totals: Part Time Salaries Balance for Year through April Earned $93,181 $51,068 $345 $6,216 $1,357 $25,735 $177,900 Spent $199,877 Pr~ected $82,390 $46,287 $0 $4,442 $463 $0 $133,582 Pr~ected $198,614 Loss/Gain $10,791 $4,781 $345 $1,774 $893 $25,735 $44,318 Loss/Gain ($1,263) $43,055 13.1% 10.3% 39.9% 192.8% 33.2% Projected End of the Year Donations: Received $42,OOO Projected $50,000 Ove#Under ($8,000) Telethon $40,150 0 $40,150 REVENUE REPORT May 1997 May 1 May 2 May 3 & 4 May 5 May 6 May 7 May 8 May 9 May 10 & 11 May 12 May 13 May 14 May 15 May 16 May 17 & 18 May 19 May 20 May 21 May 22 May 23 May 24 May 25 - closed May 26 - closed May 27 May 28 May 29 May 30 May 31 TOTALS: APRIL TOTALS % CHANGE TOTAL LIBRARY INCOME Daily Average Fines Daily Average Media Daily Average Sales Daily Average APS Daily Average Ref. Fees DAILY TOTALS GAIN/LOSS ON PRO J: PERSONNEL EXPENSES Part time Salaries GAIN/LOSS ON PRO J: FINES MEDIA LIBRARY REF DONA- TELETHON & FEES RENTALS SALES SERV. TIONS INCOME $462.39 $153.00 $452.15 $469.40 $478.99 $443.75 $336.80 $251.51 $298.10 $463.54 $829.30 $615.35 $420.36 $198.75 $635.55 $456.64 $469.30 $399.96 $414.15 $146.70 $289.56 $502.99 $299.54 $425.4O $185.4O $473.43 $10,572.01 $10,432.58 1% $15,774.08 $413.58 $163.67 $3.44 $0.00 $6.64 $587.33 $5,126 $27,077 ($2,329) $184.47 $109.09 $244.54 $166.56 $143.50 $158.53 $110.27 $113.47 $195.90 $149.43 $129.77 $192.84 $172.46 $103.32 $28O.57 $167.81 $181.70 $175.96 $158.97 $133.24 $164.77 $197.08 $156.21 $160.62 $138.58 $253.18 $4,342.84 $4,667.88 -7% $3.00 $1.86 $2.00 $1.86 $35.55 $5.58 $8.36 $3.72 $1.86 $2.78 $2.00 $2.78 $1.00 $2.78 $10.00 $2.78 $O.20 $1.00 $5.00 $2.00 $5.5O $0.30 $13.50 $34.36 $81.05 $26.88 $40.30 28% 101% 96/97 Proj: $253.91 $150.51 $0.00 $16.13 $1.43 $421.98 $24,748 $3.85 $0.50 $1.05 $3.90 $0.05 $0.27 $0.20 $9.82 $28.32 -65% $191.00 $88.00 $140.00 $315.00 $734.00 $939.46 BALANCE $2,796.82 STATISTICS Days Open Items Borrowed Average Daily % Change Patrons Registered Average Daily % Change Information Questions Average Daily % Change items Classified % Change Volunteer Hours % Change [nterlibrary Loan Books Borrowed ADULT SERVICES Information Questions Average Daily % Change Programs/Classes Attendance # of Sessions Aver. per session Toura/Greup Visits To the Library Number of Tours Aver. per session CHILDRENS SERVICES Information Questions Average Daily % Change Preschool Storytime Attendance # of Sessions Aver. per session Afterschool Stop/time Attendance # of Sessions Aver. per session Special Events Program Attendance # of Sessions Aver. per session Group Visits to Library # of Sessions Aver. per session School Visits by Staff # of Visits LITERACY SERVICES Leemere Assessed Leemera waiting for tutors Leemere referred Tutors Odentstlon Attendance Tutor Training Workshop Attendance MAY 97 29 54,134 1,867 -0% 899 31 -30% 8,320 287 -3% 929 2% 214 -27% 6 5,125 177 1% 0 0 ERR 0 0 ERR 3,195 110 *10% 423 18 24 108 5 22 0 ERR 110 6 18 112 2 MAY 97 12 11 MAY 96 30 ?~,0~0 1,868 1,323 44 8,917 297 911 295 8 5,250 175 0 0 ERR 16 1 16 3,667 122 550 19 29 0 0 ERR 255 2 128 278 11 25 MAY 96 NA FY 96197 321 609,659 1,899 0% 12,503 39 -26% 87,454 272 -7% 12,943 -23% 3187 64 52,087 162 5% 112 6 19 111 10 11 35,367 110 -8% 3959 142 28 971 38 26 433 9 48 956 4O 24 392 8 FY 96197 21 NA 1 35 59 FY95196 315 597,846 1,898 16,543 53 91,798 291 16,870 3217 54 48,695 155 123 7 18 193 10 19 37,688 120 4472 158 28 184 5 37 1282 18 71 1344 57 24 75 1 FY 95/96 Learner/Tutors Matched 6 NA 27 NA STATISTICS Days Open Items Borrowed Average Daily % Change Patrons Registered Average Daily % Change Information Questions Average Daily % Change Items Classified % Change Volunteer Hours % Change Inteflibrarj Loan Books Borrowed MAY 97 MAY 96 FY 96197 FY 95~96 29 30 321 315 54,134 56,040 609,659 597,846 1,867 1,868 1,899 1,898 -0% 0% 899 1,323 12,503 16,543 31 44 39 53 -30% -26% 8,320 8,917 87,454 91,798 287 297 272 291 -3% -7% 929 911 12,943 16,870 2% -23% 214 295 3187 3217 -27% -1% 6 8 64 54 ADULT SERVICES Information Questions Average Daily % Change programs/Classes Attendance # of Sessions Aver. per session 5,125 5,250 52,087 48,695 177 175 162 155 1% 5% 0 0 112 123 0 0 6 7 ERR ERR 19 18 Tours/Group Visits To the Library Number of Tours Aver. per session 0 16 111 193 0 I 10 10 ERR 16 11 19 CHILDRENS SERVICES InformaaonQuestione Average Daily % Change Preschool Sto~ytime Attendance # of Sessions Aver. per session 3,195 3,667 35,367 37,688 110 122 110 120 -10% -8% 423 550 3959 4472 18 19 142 158 24 29 28 28 Afterschool Storyfime Attendance # of Sessions Aver. per session Special Events Program Attendance # of Sessions Aver. per session Group Visits to Libra~j # of Sessions Aver. per session 108 0 971 184 5 0 38 5 22 ERR 26 37 0 255 433 1282 0 2 9 18 ERR 128 48 71 110 278 956 1344 6 11 40 57 18 25 24 24 School Visits by Staff # of VIsits LITERACY SERVICES 112 0 392 75 2 0 8 1 MAY 97 MAY 96 FY 96/97 FY 95196 Leamers Assessed Leemers waiting for tutors Leamers referred 1 NA 21 NA 4 NA NA NA I NA I NA Tutors Orientation Attendance Tutor Training Workshop Attendance 12 NA 35 NA 11 NA 59 NA Leamerrrutora Matched 6 NA 27 NA R A N C H PUBLIC C U C A M O N G A L I BRARY Jack Lam, A.I.C.P., City Manager Rancho Cucamonga City Hall 10500 Civic Center Drive Rancho Cucamonga, CA 91730 June 4, 1997 Dear Mr. Lam, On behalf of the Rancho Cucamonga Public Library board of Trustees, I would like to thank you for your consistent and strong support of our library program. Through the recent budget process, the Library Director reports that you have been supportive and concerned when dealing with library budget issues, as well as creative. From our first year of budget negotiations, we have appreciated your fair and consistent approach to the Library budget. This year we also appreciate your creativity in arriving at budget solutions that will help give the residents of Rancho Cucamonga the li~brary services they desire while continuing to fulfill the promises made to residents regarding the financing of the Library. As a Board, we have also noted your involvement in library fundraising events and appreciate your willingness to participate in our aggressive program to seek out and find alternative funding sources for the library. In conclusion, our sincere gratitude and thanks for your professionalism and support. As you are aware, we have recently achieved the status of being the busiest library per hour in the state of California. We believe that your strong support as City Manager has helped to make that achievement possible. ~~~Sincerely, obert J. Horwdyshell President, Rancho Cucamonga Public Library Board of Trustees cc: Mayor City Council 7368 Archibald Avenue · Rancho Cucamonga, CA 91730 * (909) 948-9900 * (909) 989-8966 Group A - Analysis of Data from Grapevine Survey Surverv Responses Overall the participants in our sampling were positive about the collection, programs, equipment and facility. The major uses of the library were in the areas of Leisure/Reading and School/Homework. The greatest number of responses for days that we should be open was for Saturday (the day we are currently open the least number of hours). The greatest number of responses for hours that we should be open was from 3-6 pm and 6-9 pm. The respondents in our group were mostly between the ages of 20-49. The respondents were overwhelmingly female (85 female - 29 male) Our respondents felt that we should place a major emphasis on the following: Open more hours. Updated materials Increase variety & scope Provide services to school age children of all ages Programs for Adults Expand reference collection Help people with literacy Expand the current facility Our respondents felt that we should place less emphasis on the following: Material in other languages Increase the number of library outlets Service the business community Over the next five years our responses wanted: More computers for the public Intemet access Acesss to library materials from home Classes on computer instruction Children's homework center Written Comments Parking was a real problem/concern Alphabetize paperback collection Longer hours More Spanish Materials Less Noise *********************************** From Lori Hopkins Other than patron's wanting the library open 24 hours a day, seven days a week, a larger facility, more parking, and more books ..... Some of the most repeated comments were: More books on tape, a comment I hear alot on the desk. Perhaps this issue is addressable? Alphabatizing the paperbacks, which you are already planning. Eliminate the 50 cent charge for holds. It doesn't happen that often (of course, if it were free perhaps more people would do it). Maybe have a policy where the Reference Staff can only place 2-3 holds at a time? That would eliminate someone coming with a list of twenty books they want to reserve. Other than those three, it seems like we are doing the best we can with what we have. Alot of people complained about all the charges, but if those are eliminated it would impact the budget and therefore the level of service and materials. Written Comments from Group A Question #3: ! would like to see the hours extended, especially early morning. Also increase in diversity of books available. So far, everything is gmat. More new paperbacks. Stop charging for every little thing - ex. There is a charge to place a "hold" on books the library has in circulation. This is wrong. I'm not asking for an interlibrary loan. Week out inaccuracies in computerized card catalog. I could go on ifI had space to write. No access for patrons to Books in Print. No charge to check out CD's like Ontario Library. Make a change in how much you charge for use of the computers & printing. It's a rip offpaying $2 - $5 dollars and things don't work properly and you must constantly reprint over and over. More of the recently written novels. I'm happy with your collection, but a bit more would be nice. I read up to 6 books a week so I go through them fast. I think your doing a good job. Provide more computers and software choices at a affordable fee, of course. A bigger parking lot possibly. RE: "Books" not enough titles. I couldn't find any by Jane Austen in computer. I recognize budget limitations. RE: "Facility" traffic on Archibald. So far our family has been very happy with this library. Instead of renting new books, provide more copies for borrowing. Alphabetize paperbacks. On occasion I have gone and your check out bk comp is down also your photo copier. Maybe there should be more of these or checked mom often. At certain times of the day also your check out lines are too long. Your staff is always great and helpful! I think they need a raise ! ! ! More books and the Economist magazine. Service - Staff members are often rude & "smileless." Equip - typing/study rooms are always unavailable. Parking - very few parking spaces available, if any! We must travel to Upland for all school research projects - research materials are woefully inadequate. A friendlier, more helpful staff would help a great deal. Also, the children's programs need to be more fun & interesting. The staff should invite the parents in so the parents can discipline when needed. The staff would then be free to lead a fun program. Longer hours, more parking, newer videos, more computers. Longer hours. More of everything - esp. Space & quite areas to study or do research; more copy machines; more computers to access materials; more educational videos and more books on fine arts and crafts to be used for teaching middle school. More Spanish books. Yes, I would like to see more material in Spanish. I also would like to see the library open more hours on the weekends. More hours. I'm a reader, books o not a student or into computers. How about charging an annual fee for library card? Adults only! There are not enough children's books or adult books. If you would set the books up in the young childrens area to be more appealing to them. So they can see the book covers at their eye level. Control the noise downstairs with older kids. I would like to see a section for genealogy information or section. Don't have enough good, up to date books for my school age child to do good research. Expand CD (music) collection w/listening stations and CD players; more space for the used books, literature, and record album store. Need more info on volunteering programs (local police, fire, or business). More explanation ~ the computers - specifically which are for book searches & which are for other uses. Maybe some classes for the computer illiterate to use the library's facilities. More books on tape, videos greatly appreciated. Enjoy (and donate to) your book "store." ' Keep the noise down, people and children from yelling in library, keep children from running around the library. Computers need to be more durable. Need more parking. More books on tape, smaller fees. Many times I've visited the library and someone walks out with material? And the busser goes off- no one responds! I even reported a incident involving delinquent teenagers. The library tends to be crowded & too loud for studying. I take college class & wish I could study there. The 2 study room are upstairs in the kids section & also tend to be loud. The hours of operation are not very good. You need to be consistent and open longer. What happened to the card catalogue? I realize everything is computer based but I think we should have this for non computer users. Have a bi-annual fund drive to purchase more hardware/books, equipment, videos. Yes, please alphabetize by authors, all "paper back" books in racks. Ck-out computer does not ck out my books. Need instructions on how to find available books on computer. During peak hours parking is a problem. It would be helpful if you were open earlier. The thing that would make the most difference is "make the staff enforce a quiet policy" kids run around & teenagers yell! I love the used bookstore! What a great idea. It feels good to "recycle" & great prices! Increase parking lot size; we need a larger library already - not enough materials for the size of our city. Monitor children who miss use the computers. Have staff on floor to answer questions and help. Longer checkout period for books. Continue to build the selection. I would like to encourage the library to have available for young readers books from Crossway Books, Bob Jones University Press or Herald Press. We have enjoyed the Christy Series by Catherine Marshall. How about a computer in more of a place so one can use without people huvering over you!!! Don't want distractions while working on it. Current books on nutrition & diet. More books in Spanish. Yes, Accessing Intemet through the library's computer services would be beneficial since certain employers are now using Intemet for listing job openings and employment examinations for state jobs. You won't like this, but it is not just a hatchet job; I mean it sincerely -- You suffer from the sins on pride and condescension. You have a showcase building, and are afraid the grubby public will get fingerprints on it. You want to hand us a list of Do's and Don't's when we come in the door, charge user fees for everything in sight, and order us around like children. If you think, mistakenly, we've misplaced a book, you threaten to jail us. If we call in by modem and don't respond quickly enough for your computer, it cuts us off. I am tempted to say you're a bunch of anal retentive snobs. You do need to concentrate on serving the public instead of polishing your self-image. Other Comments: It is a very nice library with beautiful new books. I like the "feel good" atmosphere. I like the children's programs and layout. Beautiful library. I like the FOL bookstore more than the library itself. Ontario has current selection of most books, they do not charge to place a hold. Patrons can use Books in Print instead of asking at the reference desk. It's clean, quiet, decent, the others are loud, dirty, disrespectful, nasty. It seems to have more of everything! It's nice and clean. Ontario has a broader range of titles. There seems to be an excess of staff office space relative to books and materials. You have the best selection of materials, location. Upland has more selection of literature and research materials. Upland has better kids programs. Upland has a greater selection of materials and a better atmosphere. You have a wide selection of books and materials, easy to find. Ontario has more of everything! Of course they've been established there for years. Charter Oak Library (Covina) has more selections in Spanish material. I have 4 children, 3 in school - I love to read - travel & garden & cook books are a must! I like the location and newness of library. Current facility is way too small!! My college library is most up to date, extensive. Would like to know how to use the computers but don't know how to get started. So close! And you are usually open! I used Upland before when our library was county, it was awful. Upland is much larger & has more. I like the selection, tapes, and bookstore. Thanks so much for such a nice library. The Ontario Public Library is meant to be actually used by the public. It is open and friendly, not authoritarian in atmosphere, without a suspicious, condescending attitude expressed by petty rules (Wipe Your Feet Before You Come In; Throw Away That Candy Wrapper -- Outside!) and proliferating user fees. It is more Jesse Jackson than Newt Gingrich. (Of course, it's not Rancho!) All in all, I'm sorry to say I much prefer to drive all the way down there rather than use the cold-blooded library outside my back door. CITY OF RANCHO CUCAIVIONGA MEMORANDUM DATE: 5/28/97 TO: Debi Clark, Library Manager FROM: Sandy Woodcock, Reference Librarian SUBJECT: Group B Survey Analysis Following are the areas that this group noted as occurring most frequently in the surveys and the group's recommendations for addressing these concems: 1. MORE COMPUTERS Since administration has already addressed the subject of more public access computers with the coming technology center, we looked mainly at how to provide access to more online catalogs. RECOMMENDATION: More online catalogs (possibly four purchased with RDA monies or??) could be placed in the Childrens Room in the alcove next to the study rooms and audiovisual area. Another site suggested was the new counter in the "Community Room" if there is electrical access in that area. This would help free up the online computers downstairs which are often used by children and their parents. Signs could be placed near the downstairs computers directing patrons under twelve years of age to the terminals upstairs. 2. CLEARER/BETTER SIGNAGE RECOMMENDATION: The group's recommendation was to place signage indicating various subject areas in the collection (cookbooks, health, pets, etc.) similar to the way bookstores do it. 3. MORE/UP-TO-DATE BOOKS The subject areas that consistently appeared in the surveys were: math, medical, children's report topics (Indians, missions, states, etc.) and audio tapes (esp. unabridged). RECOMMENDATION: The adult subject areas are being addressed at the Reference meetings and some RDA monies are being allocated to supplement the areas that need attention. As for audio tapes, unabridged versions are purchased whenever possible, however, often the abridged version becomes available before the unabridged so that is what is purchased initially especially with best sellers. 4. PARKING RECOMMENDATION: Group members felt that once the senior complex is completed next door that if as planned, staff is allocated some parking spaces at that facility that this would help free up some parking spaces in our lot. 5. MORE OPEN HOURS RECOMMENDATION: It was the statTs recommendation that of all the days and times suggested in the surveys, the day that would be most useful to the largest number of patrons and be the most logical to expand on would be Sunday. It was recommended that the hours be expanded to 10:00 a.m. to 5 p.m. 6. SERVICES TO INTERMEDIATE/HIGH SCHOOL STUDENTS RECOMMENDATION: Create more handouts similar to "Pathfinders" on popular report topics such as Middle Ages, Rock Stars, Biographies, etc. This would help alleviate some of the pressure when all of the "check-outable" items are gone and students have to resort to reference resources. Some subject areas have already been done but more could be done more consistently perhaps with part-time Reference Librarians/Assistants' help. 7. SERVICES TO ELEMENTARY STUDENTS RECOMMENDATION: Reference assistance/service could be improved in the Children's Department by adding a second staffperson or volunteer to assist on Tuesday nights from 6:00 p.m. to 8:00 p.m.. Staff felt that Tuesday night is nearly as busy as Monday night and justifies a second person at the Children's Reference Desk to field questions in a more efficient manner. 8. HOMEWORK CENTER RECOMMENDATION: It was suggested that the Homework Center could be tied in with "Families for Literacy" if our Literacy Program decides to extend their services in this direction. Group members expressed that a Homework Center should be grant funded with a paid staff person to run it since it could be a time consuming endeavor if it is to be done properly. 9. COMPUTER CLASSES/TRAINING RECOMMENDATION: It was suggested that patrons interested in classes on word processing, etc. be directed to the classes already offered through Community Services in the Grapevine. Perhaps a flyer could be posted in the Technology Center informing the public of these classes. GROUP B SURVEY COMMENTS (Question #3) Open longer on weekends Different times for children s readmg (earhe) Better parking, drop off, book return convenience More computer catalogs are necessary and more up-to-date plays in drama section. Need parking! During busy times need more catalog terminals Need more books on s~c_~hgol t_opi~s. There should be no charge for movies and books on tape. Ri~verside library does not charge for these items. I was once looking for a boat repair manual and another time we were looking for Washington's biography. Both times we left empty-handed. We understand the resources would be limited, but we are looking forward to future growth. You seem to charge a lot for everything. I thought libraries were supposed to be "fxee" and tax-supported. My son is in 10th grade. When he needs resources for writing papers, we often need to go to Upland as the library offers more variety of books. Need more book abou[Al_g__e_b.~'_a or math like in school and more book about gay, lesbian etc. or about community service. Put arthritis books on a lower shelfl Try to keep ~edical books current, children's staff more friendly, approachable and accessible - not been very helpful. Can you have "QUIET" signs made that sit on each table and decide how to enforce it? Even the adults don't know to be quiet in a library. The late charges for books and tapes seem a little high. Also, I think it would be great to offer basic _typing workshops for all ages (I'11 teach-call me or write: Susan Michelle P.O. Box 1265 Rancho Cucamonga, CA 91729) Miss Jennings GROUP B SURVEY COMMENTS -- COND.. Get more computers there always being used have to wait in line to use one for a minute That they should have private rooms so people could study for classes. Staffin children's area is rude to children. My 4 year old son always asks a lot of questions, staffdoesn't want to give him the time of day. Need at least 2 more computers or set time limits such as 2 hrs per person. More parking spaces and more computers and more or better books. We travel and when doing so visit many libraries. Yours is one of the Best. Thank You! The people are helpful and friendly, the library is Bright and Pleasant and the materials are in good shape. Keep up the good work. It's always a pleasure and a joy to use the library - staff are helpful and courteous. A stmple solution which can be implemented without spending a single penny. - I would like to see the line at the check-out desk changed to run PARALLEL to the counter (like at the Bank) instead of congesting the "thru-way" to the west side of the library. Thank you. Parking ~ peak times can be a problem - otherwise, I believe we have the BEST stocked and well-nm facility around. Computers are great! Copiers are TOO expensive; (even $.10 is better than 15) use is then discouraged. I would like to see the library get more periodicals, journals, and academic literature. Great location & facility! Unfortunately, though, too small to accommodate all that use it. It's always crowded. More computers are needed. The line to look up materials is way to long. Not enough computers, not enough parking, need more reference books for kids homework. Book layout is rather difficult to figure out, and children center should be downstairs instead of upstairs. They love to nm up and down. This is dangerous. Please consider[ GROUP B SURVEY COMMENTS -- CONTD.. More on medical materials_ More parking, need more of the older authors at least back to the 1920's. Need more computers to look up info and more parking spaces. The library is great, but with success you need to accommodate. There are times when I have had to wait a long time to use a computer, and have experienced "cutting" in tSont of me. A single line for next person in line service would help. Need more computers. Need more parking. More computers would be useful-resource type. A bigger parking lot is needed. More AM hours. Story hour for younger children. More computers to search for library materials. More seating space to read. Very limited resources for children research. Get more books on subjects for children. Children must do school reports on California Indians, N. American Tribes, Egypt, etc .... Open earlier in the day. Sometimes staff is not very helpful. Up grade the computers. Perhaps there could be more educational videos and some Christian videos (the Donot Man and Kids Sing Praise, etc...) For children, more children programs. Also on the computers-some of them are confusing. There are no changes that would make a difference to me. Everything is £me. Stay open to 9:00p.m. on Fridays and open at 9:00a.m. on Saturdays and Sundays for students to do school projects/reports using reference materials. Would like program to teach me how to use computers. There for finding materials and etc... Wish you had more copies of new best sellers. GROUP B SURVEYS .... CONTD. I would like to see a children program for one and two year Olds with parent and you need a larger parking area. Copy machines are needed. Additional computers would be helpful for adults as typically students are using it to do homework for long periods of time. Additional children reading hours would be nice and I bet there are many volunteers who could be utilized if they knew the need existed. Everything is fmc. Need a greater selection of books. Most staff are O.K. Maybe a little more friendlier and little extra effort. How about hiring a few part time grandma types who show a little more interest in you. How about new books coming in at a faster pace. A want list of a book. Also I support the Friends of the Library, lets give them credit for a job well done. When I go into the library-computers to locate materials are all filled up 95% of the time. Also there is usually a line up of people waiting to ask for assistance. Need more people to assist with information and more computers. More books!!! Add more fiction books, more books on tape, more research, and non-fiction books for younger readers, (grades 3-8). Would like Swedish language books. I would love to see the children fiction books ma'mta'med in alphabetical order. The way it is now it is extremely difficult to find any specific book. When I was a child I use to f~equent the North ridge Public Library. The children books were always in alphabetical order. A more complete selection of older authors or publications. Just more books. I love videos on National Geographic and other countries. Books on history, geography, U.S.A., and other places. Astronomy etc ....... GROUP B SURVEYS ....... CONTD. I toured the library before it opened and am appalled at the amount of space devoted to administrators when space for the books is at such a premium. I resent the charges for videos and tapes. Other libraries do not charge except for "entertainment" titles such as popular films. Educational materials are fi~ee everywhere else and should be in Rancho, too. Please get more unabridged audio books. Need more terminals. Usually kids are using them all. Reference never answers the phone. Would you please publish the phone #'s and extensions so callers don't have to wait through that interminable voice mail (and then find out that reference won't answer the phone anyway). Grapevine Survey - Group C Analysis and recommendations The survey results overall were very positive. Most patrons surveyed live close to the library and find the location convenient. Most were "very satisfied" to "satisfied" with our collection and services. Most patrons surveyed were female between the ages of 20-49. Patrons surveyed, overwhelmingly use the library for leisure reading and homework. Patron concerns were: Noise - Patrons seemed to think there was too much noise. Our group noted that the survey was done before we had 3 new monitors. Hopefully, this has helped our situation in terms of the a~r-school noise. Parking - Patrons felt there was not enough parking during peak use hours. Typewriters - Patrons said we need more typewriters. Computer training o Many patrons wanted computer classes and were willing to pay for them. Computers - Patrons wanted more computers: Catalogs, CD-ROMs, and public access computers for writing papers and resumes. Our group noted that the opening of the Technology Center on the second floor will provide more computers. Copymachines - Patrons wanted more photocopiers. Our group noted that this survey was taken before we obtained a color copier. Also the possibility of another black/white photocopier in the Technology Center was mentioned. Children's Homework Help Center - Many of the patrons surveyed wanted a homework center. Overall comments - The surveys in our group leaned towards wanting more of everything, but did not seem to want to pay for it. I was surprised how many patrons surveyed did not seem to want more computers, Intemet access...there seemed to be some reluctance about computers and a surprisingly large number of patrons wanted classes. This seems to show that quite a few patrons are uncomfortable with computers and need more instruction. This is important to note as we open the Technology Center and offer classes and also for those who work at Children's and Adult Reference, that we should try to provide more one to one instruction when the opportunity presents itself, rather than just providing an answer to the patron's question. Our group consensus was that the survey validated most of the comments we receive from patrons at the service desks. We aren't really seeing anything completely new. GRAPEVINE SURVEY Written Comments - GROUP C Question #3 Are there any changes in our materials, services or policies that would make a difference to you? The computers don't always work and fax - but it is a great library and everyone is 'very helpful.' Absolutely. The library is too noisy - way too noisy. Get tough about being a quiet place. And your staff should be required to dress professionally, most of them look slovenly most of the time. It's not at all in keeping with the image of other city facilities. Not enough copy machines available and kept in working order. I have a 9 and 11 year old. We used to do homework and projects there but not anymore. It is so noisy in the children's section. I don't mind talking but they are allowed to run, scream & yell and nothing is ever done. Many of the children's videos are worn out and need to be replaced. They are still on the racks and we get them home and £md they are barely watchable. Noise. No one controls the noise all the kids make. It's too crowded to have all those round tables for kids to collaborate on homework and just be social. No quiet areas. No space. Newspapers a mess. More books for school research projects. The shelves don't get "read" enough. I always go thru and shelve misplaced books when I'm there. Put the books in Children's section by subject or at least an index by subject. I would like to see more materials for the graduate student. Also it could be helpful to have Interact library accessibility in RC. I'd love to see more private, quiet study rooms available. The library is not always a quiet place to study - especially at busy times. This has been a frustration to me. More books about every major and update. Typewriters are too less. Time limits on reference computer catalogs - it seems that kids and teens "play" on them. More books on tape. Please continue to enhance book/literacy content at the library. QUESTION #3 (CONTINUED) I've noticed it is very crowded most of the time. No, everything is great. More typewriters. Training on computers. Don't know how to use them. Having a toddler reading program/storytime. ! would appreciate more books on audio cassette, especially those appropriate for 11-13 year olds and classics. My children commute a lot. Fix computers. Have them in working condition. Tutors especially in math and reading. Catalog of specific books on tape (instead of just in with all other items) More staff, more computers. The collection is still too small. There is a small but nice selection of books, but when any two kids, let alone schools has the same topic, there is a problem. Maybe making some materials for library use only during peak times would help. Need more computers! Need more parking spaces! Need friendlier staff. Should have a better selection of books. I always have to go to the bookstore to buy the books I need because the library doesn't have the books. We miss having the library near a city park, that was a wonderful feature. Parking always seems cramped. Need more programs for teens. More computers and more typewriters Would like to see more homeschool materials available. I would like to see a greater selection of microfiche and machines. I just moved here in Sept. 1996 from Hacienda Heights - and just got my library card. I purchased some magazines & books from your sale room & checked out a video. I look forward to doing more of the same in the future. Please make sure all school children visit with their class and show kids how to use the library, do this as they get older, each few years. QUESTION #3 (CONTINUED) I like R. Cucamonga Library. The staff is the most helpful and friendly I've ever seen. Thanks. I think you're doing a great job - I like the displays in the front cases - always seem very interesting. Maybe separate the magazine reading area from the foot traffic, it's a bit too busy there to sit and read. Open earlier on Mondays and Fridays. You need a standard microfilm reader so I can rent microfilms on reel (not cartridge) from Sutro Library in Sacramento. More computers and parking spots are needed. I have more reference material at home for my children's school projects than the library does. Go back to the county system! !more support there! Vital records - colonial records of genealogical value. The "self-check out" book computer will often say I have to go to the circulation desk to check out a book - it defeats the purpose of the convenience of the computer. I just want to mention that Andie Urquizu is very kind and helpful on several occasions in helping my son & me find information and resources. I don't know if you do this, but put a time limit on the use of the computers or add more. Everytime I have gone in all the computers are being used! Not especially, only if there are more materials to use and more services, of course that would be great! Question #4 (When visiting a public library, which one do you generally use?) Why? Closest to my home close by clean, close to home location child is in storytime on Wednesdays at 11:00am. Plus this location is closer to my home. close close to my house Greatest resources Nicest one around convenient Because it's closer, but I'll probably be changing. We live I mile away. I live in Rancho Cucamonga. Close to home - especially for kids. I live in RC & I like the environment. Proximity to home - go elsewhere ifI can't find what I need at Rancho Cucamonga. It's close to my home. I live nearby. Resources. close to our home Nearest. It's our Library. QUESTION//4 (CONTINUED) It's close - easy access - good atmosphere and environment. Bigger selection of books Close to home and has everything I need. Town I live in - close. It is closest closest and newest close to home we are city residents Ontario - selection; Rancho - close by it's large, clean, very up to date convenience of location Closer; we use Ontario when we need more research. Also San Bernardino for detail car repair manuals. I go to RC (library) first, but occasionally to Upland for harder to find material. (RC library) near to work and I can go on my lunch hour. It's close, clean & well-organized (I get lost in Upland's!) Close - belongs to our City. It's a very nice library and it is close. Services and location. Generally use Upland, they have a standard microfilm reader. I used to use Ontario - RC is closer and well "stocked." Close to home; has what I need. Use LDS Library in Upland for genealogical research. QUESTION #4 (CONTINUED) It's well organized It's the best and close to home. Other added comments: There could be more parking available especially when construction is going on. The library should be open every day. This is an English speaking country. Don't you dare undermine it! (Note: written in reference to the question of providing more materials in other languages) Don't waste money/resources on this idea (Note: written in reference to priding more materials in other languages and increasing the number of library outlets) This is the schools' responsibility, sure young people need the library, which should be an important adjunct of their educations - but not at the expense of community needs (Note: written in reference to providing services to elementary, intermediate & high school students) This is adequately handled by the private sector. (Note: written in reference to providing library classes on advanced computer & information searching skills) More of the same materials, books. Need more parking, already need larger building. Parking limited at peak use times. Hard to make a left turn from parking lot. I'm new in the area, however, I'm happy with the services you now furnish and trust you will make any necessary improvements in the future. I'm not "into computers & fax" so don't have an opinion on this. Small parking area. OF RANCHO CUCAMONGA Public Library Survey PART ONE: RATING OUR SERVICES At the Ranch'o Cucamonga Public Library, we are planning our services into the next 5 years. Since our goal is to give you the best possible service, we'd sincerely like to know more about you and your needs. Please check the appropriate response to the questions below. Do you use the new Rancho Cucamonga Public Library located at 7368 Archibald Avenue? If "YES" please proceed to the next queshon. If "NO" please proceed to Part Two. Books Videos, Tapes & Media Service from Staff Children's Programs Other Programs Equipment (Computers, printers, etc.) Facility (Space, parking, etc.) i2 1H6w satisfied in with the services? general following are you very satisfied not very satisfied satisfied dissatisfied there any char~ges in:our materials, services or policies that would make a difference to you? . ' d '(~*-, r- .... . 77- ~7;<..: ._ < /,:'-~ J---.~ 4~.'-',?',-?'~- ~,r.~;:~. . PART TWO: ABOUT YOU .... The more we know about you and your needs, the beuer we can plan the use of our resources wisely. Would you help us by telling us a little about yourself and how you use the Public Library? When visiting a public library, which one do you generally use? ,~] Rancho Cucamonga ~l Upland ~ On, tario .~l Other Why? ~(~ ~:c: ~,...-_..J. ';..'d t.': ~ .%-~Q..-,'....Z_ .>~ . ~ iWhat type of information, materials and/or services do you go to the library for. Please check all that apply. [~ Financial/Business ~ Leisure Reading · ~, Medical Information ~ Corrtmunity Information ~ School[Homework Support Legal Information ,'~ Self Improvement Current Affairs ~l Career/Professional Development ~ Children's Programs ~ Hobbies/Games/Sports ~l Computer Use ! What day of the week are you likely to visit or use a public library? Check f~r what days the library should be~ open? ' ~ Monday ~_] Tuesday 2Wednesday 2 ThurSday -'-I Friday What hours of the dav do you most often want to visit and/or use a public library? :~]3 p.m. - 6 p.m. ~]8 a.m. - 9 a.m. .,,._] 9 a.m. to noon ~Noon- 3 p.m. lin what age group are you? ;.._] 14 - 19 ~]20 - 29 ~_.] 30 - 39 i9 iAre you: ~] Male :~ Female ,~Saturday more than one to reflect your preferences ~] Sunday ~.~ 6 p.m. to 9 p.m. 40- 49 ~] 50- 59 ~ 60- 69 ~ 70 or over What is your street and nearest cross street? PART THREE: PLANNING OUR FUTURE Our goal to give you the best possible service requires special planning and directed funding. We'd like to know your thoughts on the role your library should fill in the community, and how you think your library ought to be funded in the future. the next three to five years, what should the top funding priorities be? Please rank each item: 1 =Low 2 =Middle 3 =High Maximize open hours each week Provide up-to-date materials Increase variety and scope of book collection Develop more computer access to collections Provide Internet access for customer use Provide services to elementary school students Provide services to intermediate school students Provide services to high school students Offer information programs for adults Provide more materials in other languages Expand reference and information services Help people with literacy Increase number of library outlets Help children with homework materials Serve the business community Expand current facility 12 iThinking, , ..... ahead over the next three to five years, please indicate whether or not you feel that the followmg services -- snoum oe provmec~ at the Rancho Cucamonga Public Library and whether or not you would be willing to pay a fee to have these services. Service More computers for public use Intemet access Access to Library materials using home computer FAX delivery to your home or office Classes held in Library on advanced comvuter & information searching skills ' Children's Homework Help Center (Including tutorial services) Willing to Do Not Not willing pay for Want to pay for service Service service [] -- __ Thank you for participating in our planning survey. Please return the survey in the envelope provided no later than January 31. Look for the results of the survey in a forthcoming issue of the Grapevine. OF RANCHO CUCAMONGA Public Library Survey PART ONE: RATING OUR SERVICES At the Rancho Cucamonga Public Library, we are planning our services into the next 5 years. Since our goal is to give you the best possible service, we'd sincerely like to know more about you and your needs. Please check the appropriate response to the questions below. ~. [ i Do you use the new Rancho Cucamonga Public Library located at 7368 Archibald Avenue? ' , If"YES" please proceed to the next question. If "NO'! please proceed to Part Two. ' 2 1H°w satisfied are you in general with the following services? Books Videos, Tapes & Media Service from Staff Children's Programs Other Programs Equipment (Computers, printers, etc.) Facility (Space, parking, etc.) very satisfied not very satisfied satisfied dissatisfied 3 1Are there any changes in our materials, services or policies that would make a difference to you? PART Two: ABOUT You .... The more we know about you and your needs, the better we can plan the use of our resources wisely. Would you help us by telling us a little about yourself and how you use the Public Library? When visiting a public library, which one do you generally use? -- ~Rancho Cucam~ .:~U~pland ~ Ontario. ~ Other Why? 6'~ [.~ ;What type of information, materials and/or services do you go to the library for. Please check all that apply. ,~ Financial/Business ,~eisure Reading ~[ Medical Information ~] Community Information ~"~hool/Homework Support Legal Information Self Improvement Current Affairs Career/Professional Development Children's Programs ,~ Hobbies/Games/Sports ~[ Computer Use ~ W~at day of the week are you likely to visit or use a public libriry? Check more than one to reflect your preferences · u fo~ what days the library should be open? ~JMonday ~]Tuesday ~]Wednesday ~Thursd, ay ~__]Friday ~Saturday ~]Sunday 7 !W~ at hours of the day do you most often want to visit and/or use a public library? -- ~8 a.m. - 9 a.m. ~]9 a.m. to noon /~oon - 3 p.m. ~3 p.m. - 6 p.m. p.m. to 9 p.m. i 8 :~Ln' what age group are you? ~,5~ -- t~14-19 ~J20-29 ~__]30-39 ~]40-49 -59 ,260-69 ~__]70 or over ~A?eyou: , ale ~ Female, ' 0 '. What ~ °ur s~et. ~earesffc~f~sh'_ e.~e~. PART THREE: PLANNING OUR FUTURE Our, goal to give you the best possible service requires special planning and directed funding. We d like o know your thotlghts on the role your library should fill in the community, and how you thiruk your library ought to be funded in the future. ln the next three to five years, what should the top funding priorities be? Please rank each item: 1 =Low 2 =Middle 3 =High Maximize open hours each week ,,~ Provide up-to-date materials ~__~Increase variety and scope of book collection ,~F= Develop more computer access to collections ~ Provide Intemet access for customer use ,~7~ Provide services to elementary school students _~t_ Provide services to intermediate school students ~__Provide services to high school students Offer information programs for adults Provide more materials in other languages Expand reference and information services Help people with literacy Increase number of library outlets Help children with homework materials r_Serve the business community Expand current facility ,Thinking ahead over the next three to five years, please indicate whether or not you feel ,th, ,at th~.f, ollo~ving .~hould be provided at the Rancho Cucamonga Public Library and whether or not you womc~ oe wmmg to pay a fee to have these services. More computers for public use Intemet access Access to Library materials using home computer FAX delivery to your home or office Classes held in Library on advanced computer & information searching skills Children's Homework Help Center (Including tutorial services) Want Willing to Do Not Not willing Service pay for Want to pay for service Service service j Thank you for participating in our planning survey. Please return the survey in the envelope provided no later than January 31. Look for the results of the survey in a forthcoming issue of the Grapevine. OF RANCHO CUCAMO GA · ' Public Library Survey PART ONE: RATING OUR SERVICES At the Rancho Cucamonga Public Library, we are planning our services into the next 5 years. Since our goal is to give you the best possible service, we'd sincerely like to know more about you and your needs. Please check the appropriate response to the questions below. [ Do you use the new Rancho Cucamonga Public Library located at 7368 Archibald Avenue? If %'Eq" please proceed to the next question. If '~ please proceed to Part Two. :How satisfied are you in general with the following services? very, satisfied not satisfied satisfied dissatisfied Books Videos, Tapes & Media Service from Staff Children's Programs Other Programs Equipment (Computers, printers, etc.) Facility (Space, parking, etc.) ~ ~Are there any changes in our materials, services or policies that would make a difference to you? PART Two: ABOUT You .... The more we know about you and your needs, the better we can plan the use of our resources wisely. Would you help us by telling us a little about yourself and how you use the Public Library? 4 When visiting a public library, which one do you generally use? ~]RanchoCucamonga i~]Upland ~Ontario ~.[Other L.D, 5.~L. ~ ]What type of irfformation, materials and/or services do you go to the library for. Please check all that apply. t~[ Financial/Business Leisure Reading Medical Information Community Information [] School/Homework Support ~1 Legal Information ~] Self Improvement ~ Current Affairs ~[ Career/Profess:onal Development .,~ Children s Programs ~] obNes/Games/Sports ~] Computer Use I ,What day of the week are vou likely to visit or use a public library? Check more than one to reflect vour preferences for what days the hbrary should be open. ~Monday ffuesday ~vVednesday - ]'l~urSday ~JFriday ~Saturday "-ISunday V~hdt hours of the day do you most often want to visit and/or use a public library? ' 18a.m.-9a.m. ~[9a.m. tonoon .~]Noon-3p.m. .._]3p.m.-6p.m ~.]6p.m. to9p.m. l~what age gro_u_p are you? ~,...114 - 19 ,.._]20-29 ~130 - 39 ~[40 - 49 ~.J50 - 59 i,~J60 - 69 ~_~70 or over 9 4reyou: ~lMale --/-31 Female What is your street and nearest cross street? PART THREE: PLANNING OUR FUTURE Ou(goal to give you the best possible service requires special planning and directed funding. We'd like to knox,,' your thou, ghrs on the role your library should fill in the cornmunity, and how you think your library ought to be f~nded in the future. ~-in the next three to five years, what should the top funding priorities be? Please rank each item: -- I l=Low 2=Middle ~=High Maximize open hours each week Provide up-to-date materials Increase variety and scope of book collection Develop more computer access to collections Provide Internet access for customer use Provide services to elementary school students Provide services to intermediate school students Provide sen, ices to high school students Offer information programs for adults __ Provide more materials in other languages __ Expand reference and information services __ Help people with literacy __ Increase number of library outlets Help children with homework materials __ Serve the business community __ Expand current facility ~-Thinking ahead over the next three to five years, please india:ate whether or not you feel that the following services should be provided at the Rancho Cucamonga Public Library and whether or not you would be willing to pay a fee to have these services. Want Willing to Do Not Not willing Service pay for Want to pay for Internet access Access to Library materials using home computer FAX delivery to your home or office Classes held in Library on advanced computer & information searching skills Children's Homework Help Center (Including tutorial services) Thank you for participating in our planning survey. Please return the survey in the envelope provided no later than January 31. Look for the results of the survey in a forthcoming issue of the Grapevine. OF RANCHO CUCAMONGA Public Library Survey PART ONE: RATING OUR SERVICES At the Rancho Cucamonga Public Library, we are planning our services into the next 5 years. Since our goal is to give you the best possible service, we'd sincerely like to know more about you and your needs. Please check the appropriate response to the questions below. 5~ Do you use the new Rancho Cucamonga Public Library located at 7368 Archibald Avenue? __ If "'~ ES" please proceed to the next question. If ' N(T' please proceed to Part Two. ' 2 How satisfied are you in general with the following services? very satisfied not very satisfied satisfied dissatisfied Videos, Tapes & Media ~.~. Service from Staff Children's Programs Other Programs Equipment (Computers, printers, etc.) Facility ~] ~ ~] [] (Space, parking, etc.) ',Are there any changes in our materials, services or policies that would make a difference to you? PART TWO: ABOUT YOU .... The more we know about you and your needs, the better we can plan the use of our resources wisely. Would you help us by telling us a little about .','ourself and how you use the Public Library? When visiting a public library, which one do you generally use? :,_~anchoCucamonga '~]Upland ~]Ontario ~Other why? What type of information, materials and/or services do you go to the library for. Please check all that apply. [] Financial/Business ,~['School/Homework Support ,~___] Career/Professional Development Leisure Reading Medical Information Cormmtmity Information [] Legal Information ~lf Improvement [] Current Affairs ~'hildren's Programs ~4q~obbies / Games / Sports ~'ffmputer Use What dav of the week are you likely to visit or use a public library,? Check more than one to reflect your preferences f~r what'days the library s~hould b~ o_~?? ,~] Monday ~[ Tuesday ~ Wednesday ~] Thursday ~day ~_] Saturday ~_~] Sunday . 7~ W~at hours of the day do you most often want to visit and/or use a public library? ~.]8 a.m. - 9 a.m. .~9 a.m. to noon ~.] Noon - 3 p.m. ~.m. - 6 p.m. 8 ilnlwhat age group are you? '~30- 39 p.m. to 9 p.m. 40- 49 ~150- 59 ~l ;0- 69 ~] 70 or over ! [ 0 What is your street and nearest cross street? PART THREE: PLANNING OUR FUTURE Our goal to give you the best possible service requires special planning and directed funding. We'd like to know your thoughts on the role your library should fill in the community, and how you think your library ought to be funded in the future. [ I :In the next three to five years, what should the top funding priorities be? Please rank each item: : i =Low 2=Middle 3=High Maximize open hours each week Provide up-to-date materials Increase variety and scope of book collection Develop more computer access to collections Provide Internet access for customer use Provide services to elementary school students Provide services to intermediate school students Provide services to high school students ~ Offer information programs for adults ~ Provide more materials in other languages Expand reference and information services Help people with literacy Increase number of library outlets Help children with homework materials _~Serve the business community Expand current facility -i~-~'hinking ahead over the next three to five years, please indicate whether or not you feel that the following service: ~ should be provided at the Rancho Cucamonga Public Library and whether or not you would be willing to pay a fee to have these services. Want Willing to Service pa)' for service More computers for public use ~ ~ Internet access ~] · Access to Library materials using home computer ~ ~ FAX delivery to your home or office . I~l Classes held in Library on advanced computer & ~l information searching skills Children's Homework Help Center ~ ~ (Including tutorial services) Do Not Not willing Want to pay for Service service Thank you for participating in our planning survey. Please return the survey in the envelope provided no later than January 31. Look for the results of the survey in a forthcoming issue of the Grapevine. OF RANCHO CUC_&MONGA.z' Public Library Survey PART ONE: RATING OUR SERVICES At the Rancho Cucamonga Public Library, we are planning our services into the next 5 years. Since our goal is to give you the best possible service, we d s~ncerely like to know more about you and your needs. Please check the appropriate response to the questions below. ~Do you use the new Rancho Cucamonga Public Library located at 7368 Archibald Avenue? -- If "YES" please proceed to the next question. If "NO" please proceed to Part Two. ,1H ow satisfied Books Videos, Tapes & Media Service from Staff Children's Programs Other Programs Equipment (Computers, printers, etc.) Facility (Space, parking, etc.) are you in general with the following services? very satisfied satisfied not very satisfied dissatisfied Are there any changes m our materials, services or policies that would make a difference to you? PART TWO: ABOUT YOU .... The more we know about you and your needs, the better we can plan the use of our resources wisely. Would you help us by telling us a little about yourself and how you use the Public Library? ;When visiting a public library, which one do you generally use? .~] Ranch ,o Cucamonga ~Upl.a, nd ~]Ontario ~[Other Why? ;,'f-~-, / ..2 ~-]What type of information, materials and/or services do you go to the library for. Please check all that apply. Financial/Business ~Leisure Reading Medical Information Community Information ~'School/Homework Support Legal Information Self Improvement Current Affairs ~] Career/Professiona Development ~Children's Programs Hobbies/Games/Sports ~Computer Use ,~What day of the week are you likely to visit or use a public library? Check more than one to reflect your preferences for what days the library should be open? '~'~'Monday ~_~.]Tuesday ~TlWednesday ~Thursday ._JFriday 7._.]Saturday ~.]Sunday What hours of the day do you most often want to visit and/of use a public library? 4~.]8 a.m. - 9 a.m. _.] 9 a.m. to noon _.] Noon - 3 p.m. ~._~3 p.m. - 6 p.m. p.m. to 9 p.m. what age group are you? i~'14 - 19 ~]20 - 29 ~]30 - 39 ~9 ire you: :.~ Male ~ Female ~ 40- 49 ~150- 59 i...] 60- 69 ~.J 70 or over ' [0 Who.Lib.,your street and p~arest cross street? PART THREE: PLANNING OUR FUTURE Our goal to give you the best possible service requires special planning and directed funding. We'd like to know your thoughts on the role your library shpuld fill in the community, and how you think your library ought to be funded in the future. I ] ~[m the next three to five years, what should the top funding priorities be? Please rank each item: I =Low 2 =Middle 3 =High Maximize open hours each week Provide up-to-date materials Increase variety and scope of book collection Develop more computer access to collections Provide Internet access for customer use Provide services to elementary school students Provide services to intermediate school students ~-7~.Provide services to high school students Offer information programs for adults Provide more materials in other languages Expand reference and information services Help people with literacy Increase number of library, outlets Help children with homework materials Serve the business community Expand current facility _~_'qhinking ahead over the next three to five years, please indicate whether or not you feel that the following sen,ices ~hould be provided at the Rancho Cucamonga Public Library and whether or not you would be willing to pay a fee to have these services. Want Willing to Do Not Not willing Service pay for Want to pay for service Sen'ice service , More computers for public use ' Internet access , Access to Library materials using home computer ~ ~ ~] ~ I FAX delivery to your home or office Classes held in Library on advanced computer & [.J information searching skills Children's Homework Help Center (Including tutorial services) Thank you for participating in our planning survey. Please return the survey in the envelope provided no later than January 31. Look for the results of the survey in a forthcoming issue of the Grapevine. OF RANCHO CUCAMON( A Public Library Survey PART ONE: ·RATING OUR SERVICES At the Rancho Cucamon§a Public Library, we are p]annin§ our services into the next 5 years. Since our goal is to give you the best possible service, we'd sincerely like to know more about you and your needs. Please check the appropriate response to the questions below. 2. Do you?..~.~.~se ~e new Rancho Cucamonga Public Library located at 7368 Archibald Avenue? : ~lease proceed to the next ques~on. If "NO please proceed to Part Two. ~How satisfied are you in general with the following services? Books Videos, Tapes & Media Service from Staff Children's Programs Other Programs Equipment (Computers, printers, etc.) very satisfied not very satisfied satisfied dissa~sfied Facilitv ~ ~] '~ (Space, parking, etc.) ~ I ~A~hanges in our mVa~als, serw~'~s or polici~(~at w,~ould make a difference to vou? PART Two: ABOUT YOU .... The more we know about you and your needs, the better we can plan the use of our resources wisely. Would you help us by telling us a little about yourself and how you use the Public Library? When visiting a public library, which one do you generally use? ~RanchoCucamonga ,~]Upland ~]Ontario ~]Other llWhat type of informabon, materials and/or services do you go to the library for. Please check all that apply. ~ Financial/Business ~ School/Homework Support ~ Career/Professional Development Leisure Reading Medical Information Community Information Legal Information ~Self Improvement Current Affairs Children's Programs Hobbies/Games/Sports Computer Use 6 ,What day of the week are vou likely to visit --- for what days the library should be open? jMonday ~[Tuesday r-'[Wednesday ~Thur~day i~[Friday mSaturday 7 ;What hours of the day do you most often want to visit and/or use a public library? ~[3 p.m. - 6 p.m. or use a public lib'rary? Check more than one to reflect your preferences '~]8 a.m. - 9 a.m. --19 a.m. to noon ~._]Noon- 3 p.m what age group are .you? 30-39 140-49 2150-29 ~3unday p.m. to 9 p.m. ~160 - 69 ~ 70 or over i 9 ?~reyou: Male ~ Female i fl i What is vour street and nearest cross street? _ PART THREE: PLANNING OUR FUTURE Our goal to give you the best possible service requires special planning and directed funding. We'd like to know your thoughts on the role your library should fill in the community, and how you think your library ought to be funded in the future. next three to five years, what s.h._od~.ld thee top funding l =Low 2 =Middl~I~ .,=High i ~ Maximize open hours each week i ' Provide up-to-date materials Increase variety and scope of book collectic[t ~ Develop more computer access to collectioh~' ~.~ Provide Internet access for customer use ~ Provide services to elementary school students 3 Provide services to intermediate school students -~ Provide services to high school ~dents priorities be? Please rank each item: .Offer informatJ, on programs for adults Provide more materials in other languages Expand reference and informahon services Help people with literacy Increase number of library, outlets Help children with homework materials Serve the business community Expand current facility ~ Thinking ahead over the next three to five years, please indicate whether or not you feel that the following services __ should be provided at the Rancho Cucamonga Public Library and whether or not you would be willing to pay a fee to have these services. Want Willing to Do Not Not willing Service pay for Want to pay for service Service service i More computers for public use internet access Access to Library materials using home computer ', F~ delive~ to your home or office Classes held ~ Libra~ on adv~ced computer & ~oma~on ~ar~g s~s C lare ' .om wo k (Including tutor~l ~ices) Thank you for participating in our planning survey. Please return the survey in the envelope provided no later than January 31. Look for the results of the survey in a forthcoming issue of the Grapevine. · OF RANCHO CUCAMONGA Public Library Survey_ ......... P ~, ~TT-~'~: R-~T~ ~ -0~-R-~;-~:'~'~/~-CE-Sc .... At the Rancho Cucamonga Public Libra~, we are pl~g our ser~- ~ices ~to the ne~ears. S~ce our goal is to give you the bestpossible se~ice, we'd sincerely like to ~ow more about you and your needs. Please check the appropriate respo~e to the questions below. '~ [ If "YES" please proceed to the next question. If "NO" please proceed to Part Two. i~'How satisfied are you in general with the following services? very satisfied not very satisfied satisfied dissatisfied Videos, Tapes&Media Service from Staff C~dren's Programs Other Programs ~] (Computers, printers, etc.) ~acility (Space, parking, etc.) Do you use the new Rancho Cucamonga Public Library located at 7368 Archibald Avenue? Are there any changes in our materials, services or policies that would make a diffRrence to you? PART Two: ABOUT You .... The more we know about you and your needs, the better we can plan the use of our resources wisely. Would you help us by telling us a little about yourself and how you use the Public Library? : ~ When visiting a public library, which one do you generally use? ~]RanchoCucamonga. 7~Upland ~]Ontario ~]Other 7 I 5 iWhat ~ype of information, materials and/or ~ervices do you go to the library for. Please check all that apply. ~] Financial/Business Leisure Reading Medical information Community Information ~,School/Homework Support ~ Legal Information ~[ Self Improvement ~j Current Affairs Career/Professional Development Children's Programs Hobbies/Games/Sports Computer Use V~/hat dav of the week are you likely to visit or use a public library? Check more than one to reflect your preferences fi~r what'days the library should be open? '. ~]Monday ~.]Tuesday ~]Wednesday .2Thursday ~JFriday 2Saturday ...]Sunday TWhat hours of the day do you most often want to visit and/or use ~8 a.m. - 9 a.m. .._19 a.m. to noon ~..~ Noon - 3 p.m. ! 8 .Ii~ what age group are you? 214-19 [~20-29 :.~30-39 ~40-49 ~50-59 TA]re you: ~]Male ~ Female a public library? ~._]3 p.m. - 6 p.m. ~ 60 - 69 p.m. to 9 p.m. ~]70 or over What is your stre, et and nea. rest cross street? PART THREE: PLANNING OUR FUTURE Our; goal to give you the best possible service requires special plarmmg and direc ed fundmg. We d like to know your thogghts on the role your hbrary should fill in the community, and how you think your library ought to be funded in the ,future. ] ] In the next three to five years, what should the top funding priorities be? Please rank each item: i =Low 2=Middle 3=High d~____ Maximize open hours each week Provide up-to-date materials "~.r~, Increase variety and scope of book collection __~_Develop more computer access to collections ~ Provide Internet access for customer use ~ ~ Provide services to elementary school students 5c:5t'.') Provide services to intermediate school students ,,-~,~------~rovide services to high school students Offer information programs for adults Provide more materials in other languages Expand reference and information services Helppeople literacy with Increase number of library outlets . Help children with homework materials Serve the business commundty Expand current facility Thinking~ ahead, over the next three to five years, please. . indicate whether or not you feel that the. following, sen'ices should be provided at the Rancho Cucamonga Public Library and whether or not you would be willing to pay a fee to have these services. Want Service More computers for public use Intemet access Access to Library materials using home computer FAX- delivery to your home or office Classes held in Library on advanced computer & information searching skills Children's Homework Help Center (Including tutorial services) Willing to Do Not Not willing pay for Want to pay for Thank you for participating in our planning survey. Please return the survey in the envelope provided no later than January 31. Look for the results of the survey in a forthcoming issue of the Grapevine. OF RANCHO CUCAMONGA Public Library Survey PART ONE: RATING OUR SERVICES At the Rancho Cucamonga Public Library, we are planning our services into the next 5 years. Since our goal is to give you the best possible service, we'd sincerely like to know more about you and your needs. Please check the appropriate response to the questions below. i Do.,v.~a-~.khe new Rancho Cucamonga Public Library located at 7368 Archibald Avenue? ! I ! £d~_~)'L-~lease proceed to the next question. If "NO" please proceed to Part Two. !.How satisfied are you in general with the following services? very satisfied not very satisfied satisfied dissatisfied Boo Videos, Tapes & Media Service from Staff Children's Programs Other Programs Equipment '~ (Computers, printers, etc.) (Space, parking, etc.) 3 Ar,e there any chang,es in our materials, services or r2olicies that would make a difference to you? __ PART TWO: ABOUT YOU .... The more we know about you and your needs, the better we can plan the use of our resources wisely. Would you help us by telling us a little about yourself and how you use the Public Library? 4 When visiting a public library, which one do you generally use? ~whRanchoCucamonga ~]Upland ~lOntario ..~Other '__5.iWhat type of information, materials and/or services do you go to the library for. Please check all that apply. ~,~ Financial/Business ~] Leisure Reading ~.O Medical Information ,...] Community Information [~ School/Homework Support ~] Legal Information ~ Self Improvement ~,~ Current Affairs Career/Professional Development Children's Programs Hobbies/Games/Sports Computer Use ?{hat day of the week are you likely to visit or use a public library? Check more than one to reflect your preferences for what days the library should be open? ?.~_]Monday ~luesday ~Wednesday ~lTnurs~ay ,~Friday ~]Saturday ~]Sunday What hours of the day do you most often want to visit and/or use a public library? ~..~8 a.m. - 9 a.m. ~]9 a.m. to noon ,~]Noon - 3 p.m. what age group are you? ?.~ 14 - 19 ~[20 - 29 ~.~ 30 - 39 ~9 Are you: ~1 Male ~ Female ~]3 p.m. - 6 p.m. i~-16 p.m. to 9 p.m. ! ~40- 49 ~]50- 59 ~]60 - 69 '~.]70 or o er !What is your street and nearest cross street? PART THREE: PLANNING OUR FUTURE Our Igoal to give you the best possible service requires special planning and directed funding. We'd like to know your thou'ghts on the role your library should fill in the community, and how you think your library ought to be funded in the future. I I I~ the next three to five years, what should the top funding priorities be? Please rank each item: ' 1 --Low 2=Middle 3=High Maximize open hours each week Provide up-to-date materials Increase variety and scope of book collection Develop more computer access to collections Provide Internet access for customer use ~ Provide services to elementary school students Provide services to intermediate school students ,.~_Provide services to high school students Offer information programs for adults Provide more materials in other languages Expand reference and information services Help people with literacy Increase number of library outlets Help children with homework materials Serve the business community ~ Expand current facility ~2 Thinking ahead over the next three to five years, please Indicate whether or not you feel that the following services __ should be provided at the Rancho Cucamonga Public Library and whether or not you would be willing to pay a fee to ~ . ave these services. More computers for public use Internet access Access to Library materials using home computer FAX delivery to your home or office Classes held In Library on advanced computer & irfformafion searching skills - Children's Homework Help Center (Including tutorial services) Want Willing to Do Not Not willing Service pay for Want to pay for Thank you for participating in our planning survey. Please return the survey in the envelope provided no later than January 31. Look for the results of the survey in a forthcoming issue of the Grapevine. OF RANCHO CUCAMONGA Public Library Survey PART ONE: RATING OUR s'EI~(:;~ At the Rancho Cucamonga Public Library, we are planning our service's into the next 5 years. Since our goal is to give you the best possible service, we'd sincerely like to know more about you and your needs. Please check the appropriate response to the questions below. Do you use the new Rancho Cucamonga Public Library located at 7368 Archibald Avenue? If "~ ES" please proceed to the next question. If "NO" please proceed to Part Two. How satisfied are you in general with the following services? very satisfied not very. satisfied satisfied dissatisfied Books Videos, Tapes & Media Service from Staff Children's Programs Other Programs Equipment (Computers, printers, etc.) Facility (Space, parking, etc.) Are there any changes in o~ur mat,erials, services or policies that would ma,ke a difference to you? PART Two: ABOUT YOU .... The more We know about you and your needs, the better we can plan the use of our resources wisely. Would you help us by telling us a little about yourself and how you use the Public Library? 4 When visiting a public library, which one do you generally use? ~'"Rancho Cucamonga ~ Upland ~ Ontario I~ Other type of information, materials and/or services do you go to the library for. Please check all that apply. ~] Financial/Business ~,~eisure Reading Medical Information Community Information School/Homework Support Legal Information ~lf Improvement Current Affairs Career/Professional Development ~ldren's Program¢ Hobbie~ "~ What day of the week are vou likely to visit or use a public library? Check more than one to reflect your preferences for what days the hbrar~ should be open. ~_.~] Monday ~7.] Tuesday .~] Wednesday ..~] Thursday ~] Friday ~aturday .~[ Sunday W~at hours of the day do you most often want to visit and/or use a public librarv? ; ]8a.m.-ga.m. ~__~.m. tonoon ._] Noon - 3 p.m. "8 Inl what age group are you? ~.~14 - 19 ~.7.] 20 - 29 '~'~- 39 240- 49 ~]50 - 59 9 A~re you: ~F'~male ._.]3 p.m. - 6 p.m. p.m. to 9 p.m. ---] 60 - 69 ~] 70 or over ~Male i ]0 What is your strpet and nearest cross street? i PART THREE: PLANNING OUR FUTURE Our 'goal to give you the best possible service requires special plamxing and directed funding. We'd like to know your thoffghts on the role your library should fill in the community, and how you think your library ought to be funded in the fUture. the next three to five years, what should the top fUnding priorities be? Please rank each item: 1 =Low 2=Middle 3=High Maximize open hours each week -~Provide up-to-date materials Increase variety and scope of book collection Develop more computer access to collections Provide Intemet access for customer use Provide services to elementary school students Provide services to intermediate school students Provide services to high school students ~ Offer information programs for adults Provide more materials in other languages Expand reference and information services ..~ Help people with literacy ~ Increase number of library outlets -~ Help children with homework materials ~ Serve the business community ~ Expand current facility ~- Thinking ahead over the next three to five years, please indicate whether or not you feel that th~ ~ollowing services should be provided at the Rancho Cucamonga Public Library and whether or not you would be willing to pay a fee to have these services. Want Willing to Do Not Not willing Service pay for Want to pay for More computers for public use Internet access Access to Library materials using home computer FAX delivery to your home or office Classes held in Library on advanced computer & information searching skills Children's Homework Help Center (Including tutorial services) Thank you for participating in our planning survey. Please return the survey in the envelope provided no later than January 31. --,-k for the results of the survey in a forthcoming issue of the Grapevine. OF RANCHO CUCAMOi GA Public Library Surv, At the Rancho Cucamonga Public Libra~, we are pla~ing our services into the next 5 yea~. S~ce ou~oal is to give you the best possible se~ice, we d sincerely like to ~ow more about you and your n~. Please check the appropriate response to the questions below. Do you use the new Rancho Cucamonga Public Library located at 7368 Archibald Avenue? If % ES" please proceed to the next question. If "NO" please proceed to Part Two. Books Videos, Tapes & Media Service from Staff Children's Programs Other Programs Equipment (Computers, printers, etc.) Facility (Space, parking, etc.) How satisfied are you in general with the following services? very satisfied not very satisfied satisfied dissatisfied Are there any changes in our materials, services or policies that would make a difference to you? PART TWO: ABOUT YOU .... The more we know about you and your needs, the better we can plan the use of our resources wisely. Would you help us by telling us a little about yourself and how you use the Public Library? When visiting a public library,, which one do you generally use? ~x~ancho Cucamonga ~] Upland ~-,~] Orttario .,~ Other ! 5, _ Wh~at/t)~Pe of information, materials and/or services do you go to the library for. Please check all that apply. ~[Financial/Business ,~ool/Homework Support [~Career/Professional Development ~] Leisure Reading ~ Legal Information ,~hildren's Programs ~] Medical Information ~lf Improvement ~obbies/Games/Sports ~]Commtmity Information ~Current Affairs ~puter Use What day of the week are you likely to visit or use a punic libi'ary? Check more than one to reflect your preferences for w~4at davs the library should be open? ~ ,~'~Monday ~.] Tuesday-~Wednesday ~]ThurSday ~rriday .~aturday ~unday 7 What hours of the day do you most often want to visit and/or use a public library? d~]8 a.m. - 9 a.m. ~]9 a.m. to noon ~]Noon - 3 p.m. ~]3 p.m. - 6 p.m. - --~6 p.m. to 9 p.m. what age group are you? / ~] 14 - 19 ~]20 - 29 330-39 ~40- 49 50- 59 .~ 60- 69 ~] 70 or over 9 Are you: ~ Male ~,~ Female ::10 {What is your street and nearest cross street? -- PART THREE: PLANNING OUR FUTURE Our goal to give you the best possible service requires special planning and directed funding. We'd like to know your thoughts on the role your library should fill in the community, and how you think your library ought to be funded in the future. I I In the next three to five years, what should the top funding priorities be? Please rank each item: __ i =Low 2 =Middle 3=High "~ Maximize open hours each week ._~Provide up-to-date materials Increase variety, and scope of book collection z~Offer information programs for adults Provide more materials in other languages Expand reference and irtformation services ~ Develop more computer access to collections ~ Help people with literacy -~g- Provide Internet access for customer use ~ In~-~-~ee'~se number of library outlets xk ~ Provide services to elementary school students '~ ~Fetp chilctren wlffiTho'm~work mate'rials Prov dese 'ices tointermedi;tescboo students ! .~ Provide sen, ices to high school students /// ~and current facility; [ 2 Thinking ahead over the next three to five years, please ,m~Jic~tJe w~ether or not you feel that the following service~ should be provided at the Rancho Cucamonga Public Libl-afy and whether or not you would be willing to pay a fee to have these services. Want Sen'ic More computers for public use Internet access Access to Library materials using home computer FAX delivery to your home or office Classes held in Library on advanced computer & information searching skills Children's Homework Help Center (Including tutorial services) Willing to Do Not Not willing pay for Want to pay for service Service service Thank you for participating in our planning survey. Please return the survey in the envelope provided no later than January 31. Look for the results of the survey in a forthcoming issue of the Grapevine. OF RANCHO CUCAMONGA .: -~ ~ · Public Library Survey PART ONE: RATING OUR SERVICES At the Rancho Cucamonga Public Library, we are planning our services into the next 5 years. Since our goal is to give you the best possible service, we'd sincerely like to know more about you and your needs. Please check the appropriate response to the questions below. ~Do~ new Rancho Cucamonga Public Library located at 7368 Archibald Avenue? (u ~?..LL~ tease proceed to the next question. It ~,( Y' please proceed to Part Two. ,How satisfied are you in general with the following sen'ices? very satisfied not very satisfied satisfied dissatisfied Videos, Tapes & Media Service from Staff Children's Programs ,~j ~ ~ Other Programs Equipment ~[ '~l (Computers, printers, etc.) Facility (Space, parking, etc.) iAre there any changes in our materials, services or policies that would make a difference to you? PART TWO: ABOUT You .... The more we know about you and your needs, the better we can plan the use of our resources wisely. Would you help us by telling us a little about yourself and how you use the Public Library? : 4 iWhen visiting a public library, which one do you generally use? anchoCucamonga Upland Onta o Other Why? ~What type and/or do you go to the library for. Please check all that apply. of information, materials services ;~ Financial/Business ~] ~clz-crc Reading ~l Medical Information ~] Community Information ~] School/Homework Support ~l egat Informahon ~ Self Improvement '~l Current Affairs Career / Professional Development Children's Programs Hobbies/Games/Sports Computer Use 6 Wh, at day of the week are you likely to visit or use a public library.? Check more than one to reflect your preferences -- f6r what days the library should bl open? ,~Monday ~Tuesday ~]Wednesday ~]Thursday ~Friday ~]Saturday ~]Sunday 7 What hours of the day do you most often want to visit and/or use a public library? 28 a.m. - 9 a.m. ;~.~ 9 a.m. to noon ~] Noon - 3 p.m. ~]3 p.m. - 6 p.m. ~6 p.m. to 9 p.m. In'what age group are you? Are you: ~Male ~] Female ~] 40 - 49 ~ 501- 59 ~] 60- 69 ~] 70 or over I 0 i;What is your street and nearest cross street? PART THREE: PLANNING OUR FUTURE Our goal to give you the best possible service requires special planning and directed funding. We'd like to know your thoughts on the role your library should fill in the community, and how you think your library ought to be funded in the ,fpture. I I:Io the next three to five years, what should the top funding priorities be? Please rank each item: · t :Low 2 --Middle 3=High Maximize open hours each week Provide up-to-date materials Increase variety and scope of book collection Develop more computer access to collections Provide Internet access for customer use Provide services to elementary schocd students Provide services to intermediate school students Provide services to high school students Offer information programs for adults Provide more materials in other languages Expand reference and information services Help people with literacy Increase number of library outlets Help children with homework materials Serve the business community Expand current facility Thinking ahead over the next three to five years, please indicate whether or not you feel that the following services should be provided at the Rancho Cucamonga Public Library and whether or not you would be willing to pay a fee to have these services. Want Service More computers for public use Intemet access Access to Library materials using home computer FAX delivery to your home or office Classes held in Library on advanced computer & Information searching skills Children's Homework Help Center (Including tutorial services) Willing to Do Not Not willing pay for Want to pay for Thank you for participating in our planning survey. Please retum the survey in the envelope provided' no later than January 31. Look for the results of the survey in a forthcoming issue of the Grapevine. OF RANCHO CUCAMONGA Public Library Survey PART ONE: RATING OUR SERVICES At the Rancho Cucamonga Public Library, we are planning our services into the next 5 years. Since our goal is to give you the best possible service, we'd sincerely like to know more about you and your needs. Please check the appropriate response to the questions below. I ' Do you use the new Rancho Cucamonga Public Library located at 7368 Archibald Avenue? __ If % ES" please proceed to the next question. if "NO' please proceed to Part Two. i 2 iHow satisfied are you in general with the following services? Books Videos, Tapes & Media Service from Staff Children's Programs Other Programs Equipment (Computers, printers, etc.) Facility (Space, parking, etc.) very satisfied not satksfied satisfied dissatisfied 3 iAre there any changes in our materials, services or policies that would make a difference to you? Tcie dd. ',ac: more ' 0 · , ~ '- . ~ART IWO~UT YOU..;~ ~e more e kno a~ut you ~d your ne~s, ~e ~aer we c~ pl~ ~e ~se of our resources willy. Would you help us by telling us little a~ut you~elf and how you use ~e ~blic Libra? ~ ~en vising a public libra~, w~ one do you gener~y 5 ~at ~ of ~o~a~n, mate~ ~d/or ~ic~ do you go to ~e ~bra~ for. Ple~ ~k ~ ~at apply. Financial/Business ~J~Leisure Reading ~4edical Information Community Information ~ool/Homework Support Legal Information ~Self Improvement Current Affairs Career/Professional Development ,~Clxildren's Programs Hobbies/Games/Sports ,~] Computer Use -'- Wlhat day of the week are you likely to visit or use a public lib!ary? Check more than one to reflect your preferences 6 f,lor what'days the library, should be open? ~Monday ~Tuesday 2.~Wednesday -~lYhur~'day ,.~Friday ~[~aturday ~Sunday 7 ~What hours of the day do you most often want to visit and/or use a public library? ~...~8 am. - 9 a.m. ~9 a.m. to noon ~..~ Noon - 3 p.m, · ~]3 p.m. - 6 p.m. ~16 p.m. to 9 p.m. i 8 In what age group are you? ~114- 19 ~]20 - 29 ~30 - 39 9 A~re you: ,~[ Male ~Female 40 - 49 ~150- 59 ~160- 69 ,~] 70 or over ! What is your street and nearest cross street? PART THREE: PLANNING OUR FUTURE Our goal to give you the best possible service requires special plarmmg and directed funding. We'd like to know your thou, ghts on the role your library should fill in the community, and how you think your library ought to be funded in the future. Ih the next three to five years, what should the top funding priorities I =Low 2 =Middle 3=High Maximize open hours each week Provide up-to-date materials _~ Increase variety and scope of book collection Develop more computer access to collections Provide lnternet access for customer use Provide services to elementary school students ~_~Provide services to intermediate school students Provide services to high school students be? Please rank each item: i Serve the business community ~_. Expand current facility __Offer information programs for adults __ Provide more materials in other languages Expand reference and information services __ Help people with literacy . Increase number of library outlets . Help children with homework materials ~-Thinking ahead over the next three to five years, please indicate whether or not you feel that the following services ' * Should be provided at the Rancho Cucamonga Public Library and whether or not you would be willing to pay a fee to have these services. More computers for public use Internet access Access to Library materials using home computer FAX delivery to your home or office Classes held in Library on advanced computer & information searching skills Children's Homework Help Center (Including tutorial services) Want Willing to Do Not Not willing Service pay for Want to pay for Thank you for participating in our planning survey. Please return the survey in the envelope provided ,no later than January 31. Look for the results of the survey in a forthcoming issue of the Grapevine. CITY OF RANCHO CUCAMONGA Public Library Survey PART ONE: RATING OUR SERVICES At the Rancho Cucamonga Public Library, we are planning.our services into the next 5 years. Since our goal is to give you the best possible service, we'd sincerely like to know more about vou and your needs. Please check the appropriate response to the questions below. Do you,,j~e new Rancho Cucamonga Public Library located at 7368 Archibald Avenue? I iIf ~lease proceed to the next question. If "NO" please proceed to Part Two. i 2 ;IH°w satisfied are you in general with the following services? very satisfied not very satisfied satisfied dissatisfied Books Videos, Tapes & Media Service from Staff Children's Programs Other Programs Equipment (Computers, printers, etc.) Facility (Space, parking, etc.) 3 Am ~l)ere any changes in our materials, services or policies that would make a difference to y, pu? - -/ // , . : -;; ' ~ PART TWO: ABOUT YOU .... P : The more we know about you and your needs, the better we can plan the use of our resources wisely. Would you help us by telling us a little about yourself and how you use the Public Library? When visiting a public library, which one do you generally use? ~ Rancho Cuc~rnonga ~l~plan_~~rio ~,~ Other ¥~Pnat type of information, materials and/or services do you go to the library for. Please check all that apply. Financial/Business Leisure Reading ~1~ Medical Information Community Information ~'~:hool/Homework Support Legal Information Serf Improvement Current Affairs ~Career/Professional Development ~ Children's Programs ~kHobbies/Games/Sports ~ Computer Use What day of the week are you likely to visit or use a public library? Check more than one to reflect your preferences (or what days the library should be open? i:~l Monday ~] Tuesday ~] Wednesday ~] ThurSday 1~riday ~ Saturday ~.~ Sunday What hours of the day do you most often want to visit and/or use a public library,? :~j8 a.m. - 9 a.m. ~_J9 a.m to noon~ oon- 3 p.m. 7~3 p.m.- 6 p.m. ~]6 p.m. to 9 p.m. :In what age group are you? i~] 14- 19 ,.~20-29 ~0-39 ~]40 - 49 ~[50 - 59 ~]60 - 69 ~] 70 or over ,Are you: ~] Male male ~ 10 What is yours . cross street? PART THREE: PLANNING OUR FUTURE : Oui' goal to give you the best possible service requires special planning and directed funding. We'd like to know your thoUghts on the role your library should fill in the community, and how you thh~k your library ought to be funded in the ,future. l=Low 2=Middle 3=High Maximize open hours each week Provide up-to-date materials Increase variety and scope of book collection Develop more computer access to collections Provide Internet access for customer use · Provide services to elementary school students Provide services to intermediate school students Provide services to high school students In the next three to five years, what should the top funding priorities be? Please rank each item: _,,~ Offer irtformation programs for adults j Provide more materials in other languages '~ Expand reference and information services / Help people with literacy / Increase number of library outlets .~ Help children with homework materials Serve the business community Expand current facility · Thinking ahead over the next three to five years, please indicate whether or not you feel that the following services ~ ,should be pro', lded at the Rancho Cucamonga Public Library and whether or not you would be willing to pay a fee to have these services. More computers for public use Intemet access Access to Library materials using home computer FAX delivery to your home or office Classes held in Library on advanced computer & information searching skills Children's Homework Help Center (Including tutorial services) Want Willing to Do Not Not willing Service pay for Want to pay for service Service service Thank you for participating in our planning survey. Please return the survey in the envelope provided no later than January 31. Look for the results of the survey in a forthcoming issue of the Grapevine. OF RANCHO CUCAMONGA Public Library At the Rancho Cucamonga Public Libra~, we are planning our services into the next 5 years. Since our goal is to give you the best possible service, we'd sincerely like to know more about you and your needs. Please check the appropriate response to the questions below. ] Do you use the new Rancho Cucamonga Public Library located at 7368 Archibald __ If "YES- please proceed to the next question. If "NO' please proceed to Part Two. ~": '.How satisfied are you in general with the following services? very satisfied not very. satisfied satisfied dissatisfied Books Videos, Tapes & Media Service from Staff Children's Programs Other Programs Equipment (Computers, printers, etc.) Facility (Space, parking, etc.) Are thel'e anv changes in our materi~ls se~-vices or poi cies that would make a difference to vou? J PART Two: ABOUT YOU .... The more we know about you and your needs, the better we can plan the use of our resources wisely. Would you help us by telling us a little about yourself and how you use the Public Library.? 4 When visiting a public library., which one do you generally use7 -- ~/RanchoCucamonga ~-]Upland --]Ontario IOther S 'What type of information, materials and/or services do you go to the library for. Please check all that apply. ~2~ Financial / Business ~ Leisure Reading __~Medical Information ..~ Community Information School/Homework Support ~ Legal Information ~Self Improvement ~Current Affairs Career/Professional Development Children's Programs ~Hobbies/Games/Spor ts ~Computer Use ~WhaI day of the week are you likely to visit or use a public library? Check more than one to reflect your preference~ for v, hat days the library should be open? ~ - ~Monday ~Tuesday ~Wednesday .~ThurSday ~Friday ~,~JSaturday '.~Sunday 7 What hours of the day do you most often want to visit and/or.use a public library? --: ~8 a'm' - 9 a'm' '~9 a'm' t° n°°n _~j/N°on - 3 P.m. .~3 p.m. - 6 p.m ; 8~'In!what age group are you? ' 2f3 ~14-19 ~20- 29 0-39 you: ale Female ~.J~6 p.m. to 9 p.m. 40- 49 ..~ 50- 59 ~] 60- 69 ,~[ 70 or over What is your street and nearest cross street? PART THREE: PLANNING OUR FUTURE Our goal to give you the best possible service requires special plarmmg and directed funding. We'd like to know your thoughts on the role your library should fill in the community, and how you think your library ought to be funded in the future. I I In ,the next three to five years, what should the top funding priorities be? Please rank each item: -- ! =Low 2 =Middle 3=High Maximize open hours each week ~- Provide up-to-date materials Increase variety and scope of book collecfion Develop more computer access to collecfions .-~ Provide Internet access for customer use Provide services to elementary school students Provide services to intermediate school students Provide services to high school students Offer information programs for adults Provide more materials in other languages Expand reference and information services Help people with literacv Increase number of library outlets Help children with homework materials Serve the business community Expand current facility Thinkin ahead over the next three to five ears, lease indicate g . Y p whether or not you feel that the following services should be provided at the Rancho Cucamonga Public Library and whether or not you would be willing to pay a fee to ha~'e these services. - Want Willing to Do Not Not willing Sen'ice pay for Want to pay for service Service service More computers for public use InterneE access ~ -- Access to Library materials using home computer FAX delivery to your home or office : Classes held in Library on advanced computer & '. information searching skills Children's Homework Help Center ~ji ~ ~ ,~ ' (Including tutorial services) Thank you for participating in our planning survey. Please return the survey in the envelope provided no later than January 31. Look for the results of the survey in a forthcoming issue of the Grapevine. CITY OF RANCHO CUCAMONGA Public Library Survey PART ONE: RATING OUR SERVICES At the Rancho Cucamonga Public Library, we are planning our services into the next 5 years. Since our goal is to give you the best possible service, we'd sincerely like to know more about you and your needs. Please check the appropriate response to the questions below. i[ii Do you,~.~uselh,,e ...... new Rancho Cucamonga Public L brarv, located at 7368 Archibald Avenue?. If~ease proceed to the next queshon. If "NO" please proceed to Part Two. I 2 iHow satisfied are you in general with the following services? very satisfied not very satisfied satisfied dissatisfied Videos, Tapes & Media ~] Children's Programs ~ Other Programs ~ ~ ~ Equipment ~ (Cornputers, printers, etc.) Facility (Space, parking, etc.) :Are there any changes in our materials, services or policies that would make a difference to you? PART TWO: ABOUT YOU .... The more we know about you and your needs, the better we can plan the use of our resources wisely. Would you help us by telling us a little about yourself and how you use the Public Library? · 4 When visihng a public library, which one do you generally use? ~RanchoCucamonga ",~Upland i~lOntario ~]Other 5 1What type of information, materials and/or services do you go to the library for. Please check all that apply. ~l Financial/Business Leisure Reading Medical Information Community information ,~School / Homework Support .,~ Legal Information ~] Self Improvement ~ Current Affairs Career/Professional Development Children's Programs .~J Hobbies / Games / Spor ts ~] Computer Use I What day of the week are vou likely to visit or use a public library? Check more than one to reflect your preferences !or what days the library, should b~ open? ~ ~'Monday ~'~uesday ,~Wednesday ~'ThurSday ~Friday ~Saturday ~Sunday What hours of the day do you most often want to visit and/or use a public library? 8a.m.-9a.m. Dga.m. tonoon ZINoon-3p.m. 3p.m.-6p.m. ~6 p.m. to 9 p.m. what age group are you? [~]14-19 ,1~20-29 ~]30-39 ~]40-49 ,~50-59 .~]60-69 ~70orover Are you: ~Female Male ' I 0 What is your street and nearest cross street? PART THREE: PLANNING OUR FUTURE Our goal to give you the best possible service requires special planning and directed funding. We'd like to know your thoughts on the role your library should fi!l in the community, and how you think your library ought to be funded in the future. lin the next three to five vears what should the top funding priorities be? Please rank each item: !=Low 2=Middle ~=High _Maximize open hours each week Provide up-to-date materials Increase variety and scope of book collection ~ Develop more computer access to collections Provide Internet access for customer use Provide services to elementary school students ''/ Provide services to intermediate school students _~ Provide services to high school students Offer information programs for adults Provide more materials in other languages Expand reference and information services Help people with literacy Increase number of library outlets Help children with homework materials Serve the business corrmaunity Expand current facility Thinking ahead over the next three to five years, please indicate whether or not you feel that the following services should be provided at the Rancho Cucamonga Public Library and whether or not you would be willing to pay a fee to have these services. More computers for public use Internet access Access to Library materials using home computer FAX delivery to your home or office Classes held in Library on advanced computer & information searching skills Children's Homework Help Center (Including tutorial services) Want Willing to Do Not Not willing Service pay for Want to pay for service Service service Thank you for participating in our planning survey. Please return the survey in the envelope provided no later than January 31. Look for the results of the survey in a forthcoming issue of the Grapevine. OF RANCHO CUCAMONGA Public Library Survey V PART ONE: RATING OUR SERVICES At the Rancho Cucamonga Public Library, we are planning our services into the next 5 years. Since our goal is to give you the best possible service, we'd sincerely like to know more about you and your needs. Please check the appropriate response to the questions below. Do,y/gu use the new Rancho Cucamonga Public Library located at 7368 Archibald Avenue? ~If "'~ ES" please proceed to the next question. If "NO" please proceed to Part Two. 2 1H°w satisfied are you in general with the following services? very satisfied not very satisfied satisfied dissafisfied Videos, Tapes & Media ~] ~ Service from Staff ~ Children's Programs ~ __ ~ Other Programs ~[ Equipment ~ (Computers, printers, etc.) / Facili .ty ~ ~] ~] ~] (Space, parking, etc.) ',Are there any changes in our materials, services or policies that would make a difference to you? PART TWO: ABOUT YOU .... The more we know about you and your needs, the better we can plan the use of our resources wisely. Would you help us by telling us a little about yourself and how you use the Public Library? 4 When visiting a public library., w/~t/h one do you generally use? ~] Rancho Cucam~nga ~_.,~pland ~] Ontario ]~] Other Why? ~Wh_~/type of information, materials anrd/or services do you go to the library for. Please check all that apply. ~ Financial/Business ~l School/Homework Support ~]~areer/P, rofessional Development ~/Leisure Reading ~ygal Irfformation ~.~hildren s Programs ~] Medical Information ~.~Self Improvement ~Hobbies/Games/Sports ~]Community Information ~Current Affairs ~_JComputer Use [ f ~rhat day of the week are you ikelv to visit or use a public library? Check more than one to reflect your preferences --- f~r what days the library should bl open? · .~Monday ~]Tuesday ~Wednesday ~]Thursaay ~.]Friday ~JSaturday unday J ,B~hat/nours of the day do you most often want to visit and/or use a public library? ---- ,~8a.m.-ga.m. Dga.m. tonoon .~lNoon-3p-m. D3p'm'-6P'm' :26P'm't°gP'm' ~ what age group are you? __ ,,~14- 19: ;~20- 29 ~30-39 Are you: J Male ~ Female ~40 - 49 ~ 50- 59 ~] 60- 69 ~] 70 or over I 01What is your street and nearest cross street? PART THREE: PLANNING OUR FUTURE Our' goal to give you the best possible service requires special planning and directed funding. We'd like to know your thodghts on the role your library should fill in the community., and how you think your library ought to be funded in the future. the next three to five years, what should the top funding priorities be? Please rank each item: i=Low 2=Middle 3=High ,~ Maximize open hours each week ~ Provide up-to-date materials '~-.~ Increase variety and scope of book collection ~Develop more computer access to collections [ Provide Intemet access for customer use ~ Provide services to elementary school students , ~ Provide services to intermediate school students : ~ Provide services to high school students ~.~Offer information programs for adults rovide more materials in other languages xpand reference and information services ~ Help people with literacy } Increase number of library outlets ~ Help children with homework materials ._~'~erve the business community __[-_Expand current facility ~ ,Thhaking ahead over the next three to five years, please indicate whether or not you feel that the following service~, Should be provided at the Rancho Cucamonga Public Library and whether or not you would be willing to pay a fee to have these services. Want Willing to Do Not Not willing Service pay for Want to pay for service Service servi More computers for public use Internet access ' ~...~ Access to Library materials using home computer FAX delivery to your home or office Classes held in Library on advanced computer & [] [] information searching skills Children's Homework Help Center [] [] ~[ [] (Including tutorial services) Thank you for participating in our planning survey. Please return the survey in the envelope provided no later than January 31. Look for the results of the survey in a forthcoming issue of the Grapevine. OF RANCHO CUCAMON A"-/c.. Public Library Survey PART ONE: RATING OUR SERVICES At the Rancho Cucamonga Public Library,, we are planning our services into the next 5 years. Since our goal is to give you the best possible sen, ice, we'd sincerely like to know more about you and your needs. Please check the appropriate response to the questions below. ~Do you use the new Rancho Cucamonga Public Library located at 7368 Archibald ~venue? __ If "~ ES" please proceed to the next question. F~,~/-' '-/} If "NO" please proceed to Part Two. ~ ~_? [ 2 How satisfied are you in general with the following services? verv satisfied not very satisfied satisfied dissatisfied Videos, Tapes & Media ,.~.. ~ Service from Staff . ~] Children's Programs .~ ~ Other Programs ~ ~___~ ~.~ ~] Equipment ~ J (Computers, printers, etc.) (Space, parking, etc.) .-~ Are there any changes in our mate, rials, services or policies that would make a difference to you? .,.. ~.. ., - /' ..." ~.~ ~ -~,~: PART TWO: ABOUT You .... The more we know about you and your needs, the better we can plan the use of our resources wisely. Would you help us by telling us a little about yourself and how you use the Public Library? When visiting a public library, which one do you generally use? ZIRanchoCucamonga ' lUpland Zlmta o ZIO her What type of information, materials and/or services do you go to the library for. Please check all that apply. ~] Financial/Business ~] Leisure Reading ~ Medical Information ~.~ Community Information N,,~ School/Homework Support Legal Information Self Improvement N~urrent Affairs Career / Professional Development Children's Programs ~] Hobbies/Games/Sports , Computer Use ,~ c ,, I What day of the week are you likely to visit or use a public librhrv? Check more than one to reflect your preferences for what days the library should be open? -,~.Monday X~Tuesday ~,Wednesday X'~Thursday --IFriday 'N~?turday ~7.]Sunday 7 Wh;at hours of the day do you most often want to visit and/or use a public library? ?,~_J8 a.m. - 9 a.m. .~.~]9 a.m. to noon --INoon - 3 p.m. '~3 p.m. - 6 p.m ~ h~' what age group are yo~ 9 !A~-e you: ~Male male p.m. to 9 p.m. PART THREE: PLANNING OUR FUTURE Our goal to give you the best possible service requires special plarmmg and directed funding. We'd like to know your thoughts on the role your library should fill in the community, and how you think your library ought to be funded in the future. { I In the next three to five years, what should the top funding priorities be? Please rank each item: 1 =Low 2 =Middle 3=High Maximize open hours each week Provide up-to-date materials Increase variety and scope of book collection Develop more computer access to collections Provide Internet access for customer use 7, Provide sen'ices to elementary school students ,; Provide services to intermediate school students Provide services to high school students Thinking ahead over the next three to five years, please indicate should be provided at the Rancho Cucamonga Public Library and have these services. Offer information programs for adults Provide more materials in other languages Expand reference and information services Help people with literacy Increase number of library outlets Help children with homework materials Serve the business community Expand current facility whether or not you feel that the following services whether or not you would be willing to pay a fee to Want Willing to Do Not Not willing Sen, ice pay for Want to pay for service Service service More computers for public use ~ ~] Intemet access ~ , ~] Access to Library materials using home computer "~ ,.~ ,~l ,...I FAX delivery to your home or office "~ ~,~,l .'~,, "~ Classes held in Library on advanced computer & ~.~ information searching skills ' Children's Homework Help Center ~ '~'~J~ ~ ~] (Including tutorial services) Thank you for participating in our planning survey. Please return the survey in the envelope provided no later than January 31. Look for the results of the survey in a forthcoming issue of the Grapevine. OF RANCHO CUCAMON Public Library Survey PART ONE: RATING OUR SERVICES At the Rancho Cucamonga Public Library, we are planning our services into the next 5 years. Since our goal is to give you the b ' , .... est possible serx Ice, we d sincerely like to know more about you and your needs. Please check the appropriate response to the questions below. I Do you use the new Rancho Cucamonga Public Library located at 7368 Archibald A~ntie? ~-]~'" ~ If "YES" please proceed to the next question. ~11/' ~J} '} ~ p~t~t~' If "NO" please proceed to Part Two. 'How satisfied are you ha general with the following services? Books Videos, Tapes & Media Service from Staff Children's Programs Other Programs Equipment (Computers, printers, etc.) Facility (Space, parking, etc.) very satisfied not very satisfied dissatisfied 3 .Are there any changes ha our materials, services or policies that would make a difference to you? PART Two: ABOUT YOU .... The more we know about you and your needs, the better we can plan the use of our resources wisely. Would you help us by telling us a little about yourself and how you use the Public Library? When visiting a public library, which one do you generally use? ~Rancho Cucamonga ~] Upland ~[ Ontario ~] Other :What type of information, materials and/or services do you go to the library for. Please check all that apply. Financial/Business ~l~ Leisure Reading Medical Information Community Information School/Homework Support Legal Information Self Improvement Current Affairs Career/Professional Development Children's Programs Hobbies/Games/Sports Computer Use ,What day of the week are you likely to visit or use a public lib, rary? Check more than one to reflect .,,'our preferences vs the library should be open? !~Monday ~uesday ~'Wednesday 7.~l'hur~day ~]Friday .,~"57aturday '~,,Sunday T ,What hours of the day do you most often want to visit and/or use a public library? ',,~] 8 a.m. - 9 a.m. "~9 a.m. to noon i~] Noon - 3 p.m ~3 p.m. - 6 p.m. ,~6 p.m. to 9 p.m. ! 8 !,I~ what age group are you? i~]14-19 ~]20-29 ,~..]30-39 /~40-49 ~]50-59 ~] 60 - 69 ~] 70 or over 9 iAre you: Male Female at ~s your street and nearest cross street? PART THREE: PLANNING OUR FUTURE Our goal to give you the best possible service requires special planning and directed funding. We'd like to know your thohghts on the role your library should fill in the community, and how you think your library ought to be funded in the,future. ~In the next three to five years, what should the top funding priorities be? Please rank each item: 'Illl: 1 =Low 2=Middle 3=High ~,'~ Maximize open hours each week ! Offer information programs for adults ~ I~ Provide up-to-date materials ! Provide more materials in other languages Increase variety and scope of book collection Develop more computer access to collections Provide Internet access for customer use Provide services to elementary school students Provide services to intermediate school students Provide services to high school students 7... Expand reference and information services / Help people with literacy ! Increase number of library outlets J Help children with homework materials ! Serve the business community / Expand current facility Thinking ahead over the next three ::ears, please indicate whether or not you feel that the following services !ghould be provided at the Rancho ( camonga Public Libra%' - vhether or not you would be willing to pay a fee to have these services. Want Willing to Do Not Not willing Service pay for Want to pay for service Service ser~ice Internet access Access to Library materials using home computer FAX delivery to your home or office Classes held in Library on advanced computer & information searching skills Children's Homework Help Center (Including tutorial services) Thank you for participating in our planning survey. Please return the survey in the envelope provided no later than January 31. Look for the results of the survey in a forthcoming issue of the Grapevine. CITY OF RANCHO CUCAMONGA P bli Lib yS y u crarurve PART ONE.' RATING OUR SERVICES At the Rancho Cucamonga Public Library, we are planning our services into the next 5 years. Since our goal is to give you the best possible service, e d sincerely hke to know more about you and your needs. Please check the appropriate response to the questions below. Do you use the new Rancho Cucamonga Public Library located at 7368 Archibald Avenue? If "YES" please proceed to the next queshon. If "NO" please proceed to Part Two. How satisfied are you in general with the following services? very satisfied not very satisfied satisfied dissatisfied Videos, Tapes&Media Service from Staff Children's Programs Other Programs Equipment (Computers, printers, etc.) Factory (Space, parking, etc.) Are there any changes in our materials, services or policies that would make a difference to you? ~oee (qc~e\<.icx~x :5-x')c~e.~ _~ cwo_ce cO.roost-c/',5 PART TWO: ABOUT You .... The more we know about you and your needs, the better we can plan the use of our resources wisely. Would you help us by telling us a little about yourself and how you use the Public Library? 4 When visiting a public library, which one do you generally use? 2RanchoCucamonga ~]Upland ~Ontario ~Other Why: What type of information, materials and/or services do you go to the library for. Please check all that apply. Financial/Business Leisure Reading Medical information Community Information ~School/Homework Support Legal Information Self Improvement Current Affairs %~ Career / Professional Development Children's Programs Hobbies/Games/Sports Computer Use .,~/hat day of the week are you likely to visit or for what days the library should be open? ~onday N~Tuesday ~.]Wednesday .~'Ihur!day .~JFriday ~]Saturday ',What hours of the day do you most often want to visit and/or use a public library? ~ 8 a,m.- 9 a.m. ~] 9 a.m. to noon ~] Noon- 3 p.m. use a public library? Check more than one to reflect your preferences ~] Sunday 8 ,I~ what age group are you? :~] 14 - 19 ~.,~0- 29 '~30 - 39 ~] 40 - 49 250-59 :9 Are you: ~] Male p.m. - 6 p.m. '~ p.m. to 9 p.m. ~_] 60 - 69 ~] 70 or over Wha.,~..t is vour .street and nearest cross street? ~emale I0 ,.~ C,~t~ 0__ k~. ~,, \ ~"x \~' \t~ ~ C] PART THREE: PLANNING OUR FUTURE Our goal to give you the best possible service requires special planning and directed funding. We'd like to know your thoughts on the role your library should fill in the community, and how you think your library ought to be funded in the future. II lin the next three to five years, what should the top funding priorities be? Please rank each item: l =Low 2 =Middle 3 =High ~..Maximize open hours each week Provide up-to-date materials Increase variety and scope of book collection Develop more computer access to collections _~Provide internet access for customer use Provide services to elementary school students Provide services to intermediate school students Provide services to high school students Offer information programs for adults __~.__ Provide more materials in other languages Expand reference and information services Help people with literacy increase number of library outlets ~_~ Help children with homework materials Serve the business community Expand current facility Thinking ahead over the next three to five years, please indicate whether or not you feel that the following services should be provided at the Rancho Cucamonga Public Library and whether or not you would be willing to pay a fee to have these services. More computers for public use internet access Access to Library materials using home computer FAX delivery to your home or office Classes held in Library on advanced computer & information searching skills Children's Homework Help Center (Including tutorial serldces) Want Willing to Do Not Not willing Service pay for W~nt to pay for service Service service Thank you for participating in our planning survey. Please return the survey in the envelope provided no later than January 31. Look for the results of the survey in a forthcoming issue of the Grapevine. CITY OF RANCHO CUCAMONGA _ Public Library Survey PART ONE: RATING OUR SERVICES At the Rancho Cucamon§a Public Library, we are p]armm§ our services into the next 5 years. Since our $oa] is to give you the best possible ser~ ice, we'd sincerely hke to know more about you and your needs. Please check the appropriate response to the questions below. I Do you use the new Rancho Cucamonga Public Library located at 7368 Archibald Avenue? If ' '~ E >' please proceed to the next question. ~ If "NO' please proceed to Part Two. ~ ' 2 ~How satisfied are you in general with the following services? Books Videos, Tapes & Media Sen'ice from Staff Children's Programs Other Programs Equipment (Computers, printers, etc.) Facili ,ty (Space, parking, etc.) very satisfied not satisfied satisfied Zl very dissatisfied ' 3 Are/~ere fn/y changes injaur materials, services/~r policies that would rpake a difference to,you? The more we know about you and your needs, the better we can plan the use of our resources wisely. Would you help us by telling us a little about yourself and how you use the Public Library? 4 When visiting a public library, which one do you generally use? ,~Rancho Cucamonga ~] Upland ~.Ontario ,i~l Other ~ _ t ~ What type of information, mat~'rials and/or services do you go to the library for. Please check all that apply. ,~ Financial/Business t~ Leisure Reading Medical information ~ Communi ,fy Information ~School/Homework Support r)l~ Legal Information ~Self Improvement .]Current Affairs ~J/Career / Professional Development i~.] Ch/ldren's Programs ~] Hobbies/Games / Sports ~ Computer Use ,What day of the week are you likely to visit or use a public library? Check more than one to reflect your preferences fc~r what days the library should be open? f~J ~x'~Satu dr a~3~a~~ -~ Monday ~Tuesday ~Wednesdav. ~Thursdayl -- Friday W~,at hours of the day do you most often want to visit and/or Use a public library? ~ ~ '~8 a.m. - 9 a.m. ~9 a.m. to noon lniwhat age group are you? you: ~,~l Male Female Noon - 3 p.m. ~]3 p.m. - 6 p.m. ~6 p.m. to 9 p.m. ~] 40- 49 ~] 50- 59 ~] 60- 69 ,'~ 70 or over lO !What is your ser. eet amd ne~arel~t cross street? Dol ,, PART THREE: PLANNING OUR FUTURE Our goal to give you the best possible service requires special planning and directed funding. We'd like to know your thoughts on the role your library should fill in the community, and how you think your library ought to be funded in the future. I I In the next three to five years, what should the top funding priorities be? Please rank each item: I =Low 2 =Middle 3 =High ~,~ Maximize open hours each ~ Provide up-to-date material~k_~)~ , ~Increase variety and scope of book collection ~,.~Develop more computer access to collections ',~-~. Provide Internet access for customer use ~ Provide services to elementary school students ~Provide services to intermediate school students ~, Provide services to high school students Offer information programs for adults Provide more materials in other languages Expand reference and information services · ~Help people with literacy Increase number of library outlets Help children with homework materials ~.~'~._~,Serve the business con'~ty ~_~ Expand current facilit~~ 12 :Thinking ahead over the next three to five years, please indiCate whether or not you feel that the following services .'~ 'should be provided at the Rancho Cucamonga Public Library and whether or not you would be willing to pay a fee to have these services. Want Willing to Service pay for service More computers for public use :,~ Internet access Access to Library materials using home computer FAX delivery to your home or office Classes held in Library on advanced computer & information searching skills Children's Homework Help Center (Including tutorial services) Do Not Not willing Want to pay for Service service Thank you for participating in our planning survey. Please return the survey in the envelope provided no later than January 31. Look for the results of the survey in a forthcoming issue of the Grapevine. CITY OF RANCHO CUCAMONGA At the ~ncho Cucamonga Public Libra~, we are plug o~ se~ices ~to the next 5 years. S~ce our goal is to ~ e you the best possible se~ce, we d s~cerely l~e to ~ow more about you ~d your needs. Please check the appropriate respo~e to the questions below. T Do you use the new Rancho Cucamonga Public Library located at 7368 Archibald Avenue? ~ If "YES" please proceed to the next question. ,," If "NO" please proceed to Part Two. V' 0.{~,~"~]~ How satisfied are you in general with the following services? Videos, Tapes~& Media Service from'Staff ,Children's Programs Other Programs Equipment (Computers, printers, etc.) Facilitx. (Space~, etc.) very satisfied not very satisfied satisfied dissatisfied 'Are there any changes in our materials, services or policies that would make a difference to you? ! PART TWO: ABOUT YOU .... The more we know about you and your needs, the better we can plan the use of our resources wisely. Would you help us by telling us a little about yourself and how you use the Public Library? 4 When visiting a public library, which one do you generally use? ~RanchoCucamonga ,~]Upland ~Ontario ,,~Other 5 1What type of information, materials and/or services do you go to the h'brary for. Please check all that apply. Financial/Business ~ Leisure Reading ~.~ Medical Information Community Information [] School/Homework Support ~. Legal Information ~Self Improvement ~[ Current Affairs ~ Career/Professional Development Children's Programs Hobbies/Games/Sports ~Computer Use ,What day of the week are you likely !o visit or use a public lib, rary? Check more than one to reflect your preferences for what days the library should be open? !~Monday ~Tuesday ~:~/ednesday 'x~ Thursday ~],Friday ~] Saturday ~_..] Sunday What hours of the day do you most often want to visit and/or use a public library? ~"~ p.m.- 6 p.m. ~,~46 p.m. to 9 p.m. i 8 ~I;n what age group are you? ,~] 14 - 19 '_.~ 20 - 29 030-39 40-49 ~ ~Are you. ~] Male ~Female is 50- 59 ~] 60- 69 I~ 70 or over Ir~What is your street and nearest cross street? PART THREE: PLANNING OUR FUTURE Ou~' goal to give you the best possible service requires special planning and directed funding. We'd like to know your thoughts on the role your library should fill in the community, and how you think your library ought to be funded in the future. ; ~,In the next three to five years, what should the top funding priorities be? Please rank each item: [ ' ', i' 1 =Low 2=Middle 3=High ' c,~ Maximize open hours each week ~ Provide up-to-date materials "22_ Increase variety and scope of book collection ,-~ Develop more computer access to collections t4~ Provide lnternet for customer access use Provide services to elementary school students Provide services to intermediate school students Provide services to high school students -~ Offer information programs for adults Provide more materials in other languages Expand reference and information services ..~2_Help people with literacy c:~ Increase number of library outlets ~ Help children with homework materials [ Serve the business community c'7k Expand current facility ~-Thinking ahead over the next three to five years, please indicate whether or not you feel that the following services · ~ ~houtd be provided at the Rancho Cucamonga Public Library and whether or not you would be willing to pay a fee to have these services. More computers for public use Internet access Access to Library materials using home computer FAX delivery to your home or office Classes held in Library on advanced computer & information searching skills Children's Homework Help Center (Including tutorial services) Want Will~ng to Do Not Not willing Service pay for Want to pay for service Service service /' Thank you for participating in our planning survey. Please return the survey in the envelope provided no later than January 31. Look for the results of the survey in a forthcoming issue of the Grapevine. CITY OF RANCHO CUCAMON( Public Library Survey __ . ....... At the Rancho Cucamonga Public Library, we are planning our services into the next 5 years, goal is to give you the best possible service, we'd sincerely like to know more about you and your needs. Please check the appropriate response to the questions below. Do vou(~the new Rancho Cucamonga Public Library located at 7368 Archibald Avenue? '(,~,~t'~ ~h~ 'If' .~i please proceed to the next question. If "'c.O" please proceed to Part Two. How satisfied are you in general with the following services? very satisfied not very, satisfled satisfied dissahsfied Books Videos, Tapes & Media Service from Staff Children's Programs Other Programs Equipment (Computers, printers, etc.) Facility (Space, parking, etc.) Are there any changes in our materials, services or policies that would make a difference to you? PART Two: ABOUT You .... The more we know about you and your needs, the better we can plan the use of our resources wisely. Would you help us by telling us a little about yourself and how you use the Public Library? When visiting a public library, which one do you generally use? ~ Rancho Cucamonga ~ Upland ~l Ontario ~] Other Why? ~ ,! 5 ilWhat type of information, materials and/or services do you go to the library for. Please check all that apply. ~ Financial/Business :'~ School/Homework Support ~ Career/Professional Development ~,Leisure Reading · '~ Medical Information ~2~] Community Information Legal Information ~Self Improvement Current Affairs Children's Programs .~1 Hobbies/Games/Sports Computer Use What da~ of the week are you likely to visit or use a public library. Check more than one to reflect your preferences f~r what-days the library s'hou d be open? ; 'l~]Monday .._.]Tuesday ,,JWednesday ~.Jl~hursday ,~]Friday ,~aturday .~unday W~hat h6urs of the day do you most often want to visit and/or use a public library? ..~3 p.m. - 6 p.m. ,.,.] 6 p.m. to c~ p.m. ~] S..a.m. - 9 a.m. ~9 a.m. to noon ~X..m-3 p.m. ' 8 In, what age group are you? ~,[ 14- 19 ~20- 29 9 Are'you: ~J 30- 39 ,~40- 49 ~] 50- 59 ~] 60- 69 ~] 70 or over Male ~Fema e [0 What~i.~ yo,,ur~treet and/nearest cros.5,sl~'ge~t? PART THREE: PLANNING OUR FUTURE Our goal to give you the best possible service requires special planning and directed funding. We'd like to know your thoughts on the role your library should fill in the community, and how you think your library ought to be funded in the future. __ 1 =Low 2=Middle 3=High '~ Maximize open hours each week ~d-Provide up-to-date materials ~_ Increase variety and scope of book collection ..~1_ Develop more computer access to collections Provide Intemet access for customer use Provide services to elementary school students Provide services to intermediate school students Provide services to high school students [ [ In the next three to five years, what should the top funding priorities be? Please rank each item: -~. Offer information programs for adults .,~_ Provide more materials in other languages Expand reference and information services :~Help people with literacy ~ Increase number of library outlets ~ Help children with home'york materials .a=~._ Serve the business community .~ Expand current facility Thinking ahead over the next three to five years, please indicate whether or not you feel that the following sen'ices should be provided at the Rancho Cucamon~a Public Library and whether or not you would be willing to pay a fee to have these services. Want Service More computers for public use Internet access Access to Library materials using home computer FAX delivery to your home or office Classes held in Library on advanced computer & information searching ski/as Children's Homework Help Center (Including tutorial services) Willing to Do Not Not willing pay for Want to pay for service Service service Thank you for participating in our planning survey. Please return the survey in the envelope provided no later than January 31. Look for the results of the survey in a forthcoming issue of the Grapevine. CITY OF RANCHO CUCAMONGA bli Lib yS y Pu c rar urve PART ONE: RATING OUR SERVICES At the Rancho Cucamonga Public Library, we are planning our services into the next 5 years. Since our goal is to give you the best possible service, we'd sincerely like to know more about you and your needs. Please check the appropriate response to the questions below. If % E?-" please proceed to the next question. If "N O" please proceed to Part Two. 2 How satistied are you in general with the following sen'ices? very saiSsfied not satisfied satisfied Do you use the new Rancho Cucamonga Public Library located at 7368 Archibald Avenue? Books Videos, Tapes & Media Sen'ice from Staff Children's Programs Other Programs Equipment (Computers, printers, etc.) Facility (Space, parking, etc.) dissatisfied Are there any changes in our materials, sen, ices or poliCes that would make a difference to you? PART TWO: ABOUT YOU .... The more we know about you and your needs, the better we can plan the use of our resources wisely. Would you help us by telling us a little about yourself and how you use the Public Library? 4 When visiting a public library, which one do you generally use? ~ Rancho Cucamonga :.._]Upland ~ Ontario ~],Other 5 What type of information, materials and/or services do you go to the library for. Please check all that apply. ~],Financial / Business ~ Leisure Reading ~ Medical Information Community Information School/Homework Support ~ Legal Information Self Improvement Current Affairs ~Career/Professional Development Children's Programs Hobbies/Games/Sports Computer Use I -~'- What day of the week are you likely to visit or use a public library? Check more than one to reflect your preferences - fo~' what days the library should be open? What hours of the day do you most often want to visit and/or use a public library? ?~.18 a.m, - 9 a.m. ,.J9 a.m. to noon oon- 3 p.m. ,._J3 p.m. - 6 p.m. ?n'~what age group are you? .~114 - 19 ~..~ 20 - 29 ~130- 39 Are you: ~l Male ~ Female ~6 p.m. to 9 p.m. 40 - 49 ~150- 59 ~ 60 - 69 ~170 or over ,i [0 iTM is vour street and nearest cross street? PART THREE: PLANNING OUR FUTURE Our 'goal to give you the best possible service requires special plarming and directed funding. We'd like to know your thot~ghts on the role your library should fill in the community, and how you think your library ought to be funded in the fUture. "~I~ll the next three to five years~ what should the top funding priorities be? Please rank each item: . ~ =Low _=Middle '- =High __ Maximize open hours each week Provide up-to-date materials .. Increase variety and scope of book collection .. Develop more computer access to collections Provide Internet access for customer use Provide services to elementary school students Provide services to intermediate school students ] Offer information programs for adults __~Provide more materials in other languages Expand reference and information services ~ Help people with literacy _._.~_ Increase number of library outlets ~ Help children with homework materials ) Serve the business commurt)ty __Expand current facility 1~. ~ 1 Provide services to high school students ~-~ Thinking ahead over the next three to five years, please indicate whether or not you feel that the. ?llowing se~,ic'~ ~z Should be provided at the Rancho Cucamonga Public Library and whether or not you would be willing to pay a tee to have these services. More computers for public use Internet access Access to Library materials using home computer FAX delivery to your home or office Classes held in Library on advanced computer & information searching skills Children's Homework Help Center (Including tutorial services) Want Willing to Do Not Service pay for Want service Service Not willing to pay for Thank you for participating in our planning survey. Please return the survey in the envelope provided no later than January 31. Look for the results of the survey in a forthcoming issue of the Grapevine. i ,C Y OF RANCHO CUCAMONGA Public Library Survey PART ONE: RATING OUR SERVICES At the Rancho Cucamonga Public Library, we are planning our services into the next 5 years. Since our goal is to give you the best possible service, we'd sincerely like to know more about you and your needs. Please check the appropriate response to the questions below. ] i Do you use the new Rancho Cucamonga Public Library located at 7368 Archibald Avenue? 7c~'~' ~ ! If "YES" please proceed to the next question. If "NO" please proceed to Part Two. Howsatisfied are you in general with the following services? very satisfied not very satisfied satisfied dissa ticfied ~oo~s [] Videos, Tapes & Media Service from Staff [] Children's Programs Other Programs Equipment (Computers, printers, etc.) (Space, parking, etc.) ,Are there any changes in our materials, services or policies that would make a difference to you? PART Two: ABOUT You .... The more we know about you and your needs, the better we can plan the use of our resources wisely. Would you help us by telling us a little about yourself and how you use the Public Library? When visiting a public library, which one do you generally use? ~] Rancho Cucamonga ~] Upland I Ontari9 ~..,~l Other iWhat type of information, materials and/or services do you go to the library for. Please check all that apply. Financial/Business Leisure Reading Medical Information Commurdty Information School/Homework Support Legal Information ~Self Improvement Current Affairs ~ Career/Professional Development ~] Children's Programs .~ Hobbies/Games/Sports ,.JComputer Use 6 ~ ~What day of the week are you likely to visit or use a public library? Check more than one to reflect your preferences ~ for what days the library should be open? ' ~l,..~Monday ~ltuesday ~Wednesday ~]Thuisday ~]Friday ~lSaturday ~Sunday ' 7 iWhat hours of the day do you most often want to visit and/ol~ use a public library? ,~]8 a.m. - 9 a.m. ~]9 a.m. to noon ~ Noon - 3 p.,m. ~3 p.m. - 6 p.m. '._]6 p.m. to 9 p.m what age group are you? Are you: ~1 Male ~ Female 40- 49 ~ 50- 59 ~] 60- 69 ~.~ 70 or over !: 10 iTM is your street and nearest cross street? PART THREE: PLANNING OUR FUTURE Our goal to give you the best possible service requires special planning and directed funding. We'd like to know your thoughts on the role your library should fill in the community, and how you think your library ought to be funded in thel future. : 11 iIn the next three to five years, what should the top funding priorities be? Please raruk each item: , l =Low 2=Middle 3 =High Maximize open hours each week Provide up-to-date materials Increase variety and scope of book collection Develop more computer access to collections .Provide Internet access for customer use 2- Provide services to elementary school students ~- Provide services to intermediate school students i Z--- Provide services to high school students / .Offer information programs for adults ! Provide more materials in other languages ~ .Expand reference and information services ~-' Help people with literacy / Increase number of library outlets Help children with homework materials / Serve the business community Expand current facility :Thinking ahead over the next three to five years please indicate whether or not you feel that the following services Should be provided at the Rancho Cucamonga Public Library and whether or not you would be willing to pay a fee to have these services. Want Willing to Do Not Not willing Service pay for Want to pay for service Service service More computers for public use Internet access Access to Library materials using home computer FAX delive~ to yo~ home or office Classes held ~ Libr~ on adv~ced computer & ~orma~on searc~g s~s omework neap Cen er (Including tutor~l s~ices) Thank you for participating in our planning survey. Please return the survey in the envelope provided no later than January 31. Look for the results of the survey in a forthcoming issue of the Grapevine. MISSION STATEMENT The aim of the Rancho Cucamonga Public Library Foundation is to augment the resources and increase the visibility of the Rancho Cucamonga Public Library through an organized fundraising program.