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Home My WebLink About2001/07/26 - Agenda Packet - Library Board of Trustees DECLARATION OF POSTING OF AGENDA ¥IVIAN GARCIA states and declares as follows: I presently am, and at all times mentioned herein have been, the Administrative Secretary of the Library of Rancho Cucamonga. Acting in that capacity, on ~ 20 ~00/ at //;~b'-~.~7,, I posted a true and correct copy of the meeting agenda dated ~ ~f kO/ at 10500 Civic Center Drive, Rancho Cucamonga. I declare under penalty of perjury that the foregoing is true and correct and that this declaration was executed on '~/~t~/O/ , at Rancho Cucamonga. DEBORAH KAYE CLARK, LIBRARY MANAGER City of Rancho Cucamonga ¥ivian Garcia, Administrative Secretary City of Rancho Cucamonga LIBRARY BOARD OF TRUSTEES AGENDA CITY OF RANCHO CUCAMONGA REGULAR MEETING Fourth Thursday 6:30 p.m. July 26, 2001 Council Chambers City of Rancho Cucamonga 10500 Civic Center Drive Rancho Cucamonga, California 91730 City Councilmembers William J. Alexander, Mayor Diane Williams, Mayor Pro Tem Paul Biane, Councilmember Grace Curatalo, Councilmember Bob Dutton, Councilmember Boardmembers Robert Howdyshell, President Donna Bradshaw, Boardmember Ravenel Wimberly, Boardmember Joyce Womack, Boardmember Rancho Cucamonga Public Library Page Board of Library Trustees Agenda Regular Meeting, July 26, 2001 A. CALL TO ORDER 1) RollCall: Howdyshell , Bradshaw Wimberly and Womack B. ELECTION OF OFFICERS 1) Erection of President and Vice President. Presided over by current President Howdyshell. C. CONSENT CALENDAR The following Consent Calendar items are expected to be routine and non- controversial. They will be acted upon by the Board at one time without discussion. Any item may be removed by a Boardmember or member of the audience for discussion. l) Approval of Minutes: April 26 and May 24, 2001. 2) Approval of Holiday Closures 8 D. LIBRARY DIRECTOR'S STAFF REPORTS The following items do not legally require any public testimony, although the President may open the meeting for public input. 1) Library Status report: report presented by staff. 10 2) Budget Report: report presented by Deborah Clark, Library Director. 14 3) Bookmobile Project: Oral status report by staff. a) Options for repair/replacement of damaged Kidsmobile 4) Update on Two for One Video Fridays and approval to extend offer to DVD's. 15 Report by Robert Karatsu, Library Services Manager. 5) Approval of August 24t~ for In Service Training Day: report presented by Deborah 17 Clark, Library Director. E. BOARD BUSINESS The following items have been requested by the Board of Library Trustees for discussion. They are not public hearing items, although the President may open the meeting for public input. 1) Creating a Service Plan for a New Branch Library: Report by Deborah Clark, 18 Library Director. Rancho Cucamonga Public Library Page 2 Board of Library Trustees Agenda Regular Meeting, July 26, 2001 a) Guidelines for Library Bond Measure 2000 application. Power point 20 presentation. b) Opportunity to panner with Community Services in Victoria Gardens Shopping Center. c) Selection of key service areas the Board wishes staff to address in light of Library Bond Measure process. F. IDENTIFICATION OF ITEMS FOR NEXT MEETING This is the time for the Board of Library Trustees to identify the items they wish to discuss at the next meeting. These items will not be discussed at this meeting, only identified for the next meeting. l) Update on Senior Services project. Report by Karye Hood, Reference Librarian. 2) Status of Bookmobile. G. COMMUNICATIONS FROM THE PUBLIC This is the time and place for the general public to address the Board of Library Trustees. State law prohibits the Board from addressing any issue not previously included on the Agenda. H. ADJOURNMENT l, Vivian Garcia, Library Administrative Secretary of the City of Rancho Cucamonga, hereby certify that a true, accurate copy of the foregoing agenda was ~osted on Friday, July 20, 2001, 6:00 pm, seventy-two (72) hours prior to the meeting per Government Code 54953 at 10500 Civic Center Drive. TH E C ITY OF ]~AN C H 0 C O CA~l 0 N C.A StaffR port DATE: July 26, 2001 TO: President and Members of the Board of Library Trustees FROM: Deborah Kaye Clark, Library Director SUBJECT: APPROVAL OF MINUTES RECOMMENDATION Approval of the Minutes of April 26 and May 24, 2001, Regular Meetings. BACKGROUND/ANALYSIS Attached please find the minutes for the regular meetings of the Library Board of Trustees listed above, taken and compiled by Library Administrative Secretary, Vivian Garcia FISCAL IMPACT None. ~---~sp~.ctfully submitted, Library Director CITY OF RANCHO CUCAMONGA LIBRARY BOARD OF TRUSTEES Regular Meeting A. CALL TO ORDER The regular meeting of the Library Board of Trustees was held on April 26, 2001, in the Council Chambers of the City of Rancho Cucamonga, located at 10500 Civic Center Drive, Rancho Cucamonga, California. The meeting was called to order at 6:34 p.m. and President Howdyshell led the pledge of allegiance. Present were Boardmembers Bradshaw and Womack. Also present were: Deborah Clark, Library Director, Renee Tobin, Senior Librarian, Michelle Perera, Reference Services Coordinator and Vivian Garcia, Administrative Secretary. B. CONSENT CALENDAR No items were submitted. C. LIBRARY DIRECTOR'S STAFF REPORTS Cl. Library Status Report: oral report presented by staff. Deborah Clark, Library Director, reviewed activities of the month of March with the Library Board. Deborah Clark, Library Director, gave an oral report on attending the California Legislative Day on Tuesday, April 24 in Sacramento, accompanied by two Youth in Govermnent participants. Robert Karatsu, Library Services Manager, was absent attending the ICMA conference in Rhode Island Thursday through Saturday where the City received an award for technology. Michelle Perera, References Services Coordinator, gave an oral report from the reference section of the Library. C2. Budget Report: report presented by Deborah Clark, Library Director. Deborah Clark, Library Director, reviewed the budget handouts with the Library Board and called for questions. C3. Bookmobile Project: Oral report presented by staff. Library Board Minutes April 26, 2001 Page 2 Renee Tobin, Senior Librarian, updated the Library Board on the Bookmobile, stating that it would make its first appearance at the April 27th event and then would be placed into service. C4. Approval of staff's recommendation to close for the annual In-service Training Day, Friday, June 15, 2001. Deborah Clark, Library Director, stated that staff would like to cover (1) Emergency Preparedness, Workplace Violence for the Library and (2) Power Point Training for full time staffat the in-service training on Friday, June 15. Boardmember Womack stated that school is not out for the Alta Loma School District until June 20. President Howdyshell recommended staff to move the in-service training to August. Staffaccepted the recommendation. C5. Update on the Trivia Challenge and "Books for Bucks" campaign. Oral report by Deborah Clark, Library Director. Deborah Clark, Library Director, gave an oral report on the Adult Trivia and the Junior Trivia challenges. Deborah Clark, Library Director, stated that $17,295 had been received so far for the "Books for Bucks" campaign. D. BOARD BUSINESS D1. Budget Process for 2001/2002. a. Presentation of Senior Services, present and future. After discussion, the Library Board asked that the Library staff (1) Survey Seniors to discover unfilled needs, (2) Develop Service to the Homebound and (3) Provide collections of materials to senior housing units. They requested the Director to request an additional $5,000 to $10,000 for senior services, as part of the 2001/2002 budget process or reduce appropriate accounts to provide the additional clerical hours necessary. b. Review and approval of Proposed Budget for 2001/2002. Led by President Howdyshell. Staff report attached. Library Board Minutes April 26, 2001 Page 3 MOTION: Moved by Boardmember Howdyshell to approve the budget for 2001/2001 ,seconded by Boardmember Womack. Motion carried, 3-2 (with Swistock and Wimberly absent). D2. Creating a Service Plan for a New Branch Library: oral report opening discussion presented by Deborah Clark, Library Director. Deborah Clark, Library Director, proposed that a service plan for a new branch library be developed with the Library Board and the Library staff working together. E. IDENTIFICATION OF ITEMS FOR NEXT MEETING E 1. Branch - Plan of Service. F. COMMUNICATIONS FROM THE PUBLIC None. G. ADJOURNMENT MOTION: Moved by President Howdyshell to adjourn, seconded by Boardmember Bradshaw. Motion carried, 3-0-2 (with Swistock and Wimberly absent). Meeting adjourned at 7:31 p.m. Respectfully submitted, Vivian Garcia Administrative Secretary Approved: CITY OF RANCHO CUCAMONGA LIBRARY BOARD OF TRUSTEES Regular Meeting A. CALL TO ORDER The regular meeting of the Library Board of Trustees was held on May 24, 2001, in the Council Chambers of the City of Rancho Cucamonga, located at 10500 Civic Center Drive, Rancho Cucamonga, California. The meeting was called to order at 6:31 p.m. and President Howdyshell led the pledge of allegiance. Present were Boardmembers Swistock, Wimberly and Womack. Also present were: Deborah Clark, Library Director, Robert Karatsu, Library Services Manager, Renee Tobin, Senior Librarian, Michelle Perera, Reference Services Coordinator and Vivian Garcia, Administrative Secretary. B. CONSENT CALENDAR Approval of Minutes: March 22 and April 26, 2001 President Howdyshell removed the minutes of April 26 due to lack of quorum. They will brought to the next meeting. MOTION: Moved by President Howdyshell to approve the minutes of March 22, 2001, seconded by Boardmember Womack. Motion carried, 3-0-1-1 (Howdyshell abstained) (with Bradshaw absent). C. LIBRARY DIRECTOR'S STAFF REPORTS Cl. Library Status Report: oral report presented by staff. Deborah Clark, Library Director, gave an oral report on the statistics for the month of April to the Library Board. Renee Tobin, Senior Librarian, gave an oral report on the Summer Reading Program. She displayed the packets for the children, flyers and the t-shirts staff will be wearing to promote the program. Robert Karatsu, Library Services Manager, gave an oral report on his attendance at the ICMA seminar in Rhode Island during April where he presented a review of Library technology as part of the overall picture of city technology. C2. Budget Report: report presented by Deborah Clark, Library Director. Deborah Clark, Library Director, reviewed the budget handouts with the Library Board and called for questions. No questions were received. Library Board Minutes .May 24, 2001 Page 2 C3. Bookmobile Project: Status report by Renee Tobin, Senior Librarian. Renee Tobin, Senior Librarian, gave an oral report on the Kidsmobile to the Library Board, stating that in the first couple of weeks approximately 600 books were checked out. Staff will be meeting with Community Services shortly and working on the summer schedule, teaming with the "Fun on the Run." The Kidsmobile will be attending some of the Harvest Tuesdays during the summer. The Daily Bulletin is interviewing "Fun on the Run" staff and the Kidsmobile staff at one of the parks this week, which should generate positive publicity. Boardmember Womack stated the Kidsmobile had been to Banyan Elementary School. The students from a first grade class were able to go onto the Kidsmobile. The class teacher stated the children really enjoyed the great selection of books. Boardmember Wimberly stated when he attended the Public Works Open House on Saturday, May 19, he was able to "check out" the Kidsmobile. The staffwas quite busy with patrons. President Howdyshell stated staff deserves a great amount of recognition for getting the project ready and for the Kidsmobile being so successful. Boardmember Swistock left at 6:48 p.m. to attend another meeting. D. BOARD BUSINESS D1. Budget Process for 2001/2002. Status report by Deborah Clark, Library Director. Deborah Clark, Library Director, updated the Library Board on the Budget process. D2. Update on Senior Services project. Oral report by Deborah Clark, Library Director. Deborah Clark, Library Director, reviewed the brochure, "House Calls," designed by Karye Hood, Reference Librarian. The brochure promoting shut-in services for the permanently or temporarily disabled will be given out to the people who receive Meals on Wheels. Also, Large Print Interest Sheet will be inserted into the brochure as a survey. Karye Hood, Reference Librarian and Karen Schneiderwent, Circulation Supervisor will be working on the Senior Services program. Deborah Clark, Library Director, stated staffwill be presenting policies for the program at the next meeting. D3. Creating a Service Plan for a New Branch Library: oral report opening discussion presented by Deborah Clark, Library Director. Library Board Minutes May 24, 2001 Page 3 Deborah Clark, Library Director, reviewed the timeline for generating a plan of service for a branch library with the Library Board. After discussion, the Boardmembers asked staff to create a questionnaire, surveying the Library Foundation Board and the Friends of the Library for the needs of a branch library. The planning process will start in July after the appointment of a new Boardmember. E. IDENTIFICATION OF ITEMS FOR NEXT MEETING El. Policy Issues for the Kidsmobile and the Senior Services. E2. Planning for Branch Library Services. F. COMMUNICATIONS FROM THE PUBLIC Attachment from Darlene Brobston. Deborah Clark, Library Director, reviewed with the Library Board comment/suggestion from Library Patron Darlene Brobston regarding her request that media be loaned free of charge. G. ADJOURNMENT MOTION: Moved by President Howdyshell to adjourn to Thursday, July 26~h, 2001, at 6:30 p.m., seconded by Boardmember Wimberly. Motion carried, 3-0-2 (with Bradshaw and Swistock absent). Meeting adjourned at 7:25 p.m. Respectfully submitted, Vivian Garcia Administrative Secretary R A N C H O C U C A M O N G A ~O U B LI C LIBRARY Staff Report DATE: July 26, 2001 TO: President and Members of the Board of Library Trustees FROM: Deborah Kaye Clark, Library Director SUBJECT: APPROVAL OF PROPOSED HOLIDAY CLOSURES FOR 2001/2007 RECOMMENDATION That the Library Board approve adoption of schedule of holiday closures for fiscal year 2001/2002 as presented in Attachment A. BACKGROUND/ANALYSIS Attachment A is a list of proposed holiday closures for the Rancho Cucamonga Public Library and is based on the following factors: 1. Analysis of the closures of surrounding libraries 2. Reflection of the negotiated holidays adopted by the City of Rancho Cucamonga. 3. Use of the facility based on the past year's performance. FISCAL IMPACT None. tfully submitted, Deborah Kaye CI~______~ Library Director Attachment A RECOMMENDED LIST OF HOLIDAY CLOSURES CURRENT PROPOSAL LAST YEAR JULY 4TM Close July 4, Wednesday Closed July 4, Tuesday (Official City Holiday) LABOR DAY (SUNDAY) Close Sept. 2, Sunday Closed Sept. 3, Sunday (Proposed due to low usage) LABOR DAY Close Sept. 3, Monday Closed Sept. 4, Monday (Official City Holiday) VETERAN'S DAY (SUNDAY) Close Nov. 11, Sunday Closed Nov. 11, Saturday (Proposed due to official holiday) VETERAN'S DAY Close Nov. 12, Monday Closed Nov. 11, Saturday (Official City Holiday) THANKSGIVING Close Nov. 22, Thursday Closed Nov. 23, Thursday (Official City Holiday) DAY AFTER THANKSGIVING Close Nov. 23, Friday Closed Nov. 24, Friday (Official City Holiday) CHRISTMAS EVE Close Dec. 24, Monday Closed Dec. 24, Sunday (Proposed due to Iow usage) CHRISTMAS DAY Close Dec. 25, Tuesday Closed Dec. 25, Monday (Official City Holiday) NEW YEARS EVE Close Dec. 31, 6 p.m. Monday Closed Dec. 31, Sunday (Proposed due to low usage) NEW YEARS DAY Close Jan. 1, Tuesday Closed Jan. 1, Monday (Official City Holiday) MARTIN LUTHER KINGS Close Jan. 21, Monday Closed Jan. 15, Monday (Official City Holiday) PRESIDENT'S DAY Close Feb. 18, Monday Closed Feb. 19, Monday (Official City Holiday) EASTER SUNDAY Close March 31, Sunday Closed April 15, Sunday (Proposed due to Iow usage) MEMORIAL DAY (SUNDAY) Close May 26, Sunday Closed May 27, Sunday (Proposed due to Iow usage) MEMORIAL DAY Close May 27, Monday Closed May 28, Monday (Official City Holiday) -2- R A N C H O C U C A M O N G A PUBLIC LIBRARY Staff Report DATE: July 26, 2001 TO: President and Members of the Board of Library Trustees FROM: Deborah Kaye Clark, Library Director SUBJECT: STATUS OF LIBRARY RECOMMENDATION No recommendation. For information only. BACKGROUND/ANALYSIS Attached is a spreadsheet on the monthly statistics, a snapshot of the measurable activities of the Library. An Executive report identifying highlights is included. FISCAL IMPACT None ~'~pectfull~e~ (~. /~. /0 EXECUTIVE SUMMARY OF STATISTICS Circulation/Library.Visitors: The monthly circulation shows an increase of 9%o, while the overall annual circulation ended the year with a 2% gain. Tile number of new patrons registered this month has also grown a whopping 27%, thanks to the continued registration efforts of the children's staff. The number of library visitorsfor the end of the year increased by 6%. Data Base Search: No update of this £eature. We are currently working with the service providers to determine an accurate and useful tracking system for measuring the use of the resources. Information Questions: Information questions stabilized for this year with a modest 1% gain overall. Children's services showed a drop of 4% and the Adult Department a gain of 4%. Children's Programs: Overall for the year we show a hefty increase of 29% in the number of youngsters participating ia children's program. This increase is largely thanks to the Families for Literacy storytime and the special programs we used to build excitement for the Kidsmobile. Technology Center Visitors: Overall, we showed a 4% increase in growth for the year. Literacy Student/Tutor Pairs: We have 35 active teams currently meeting on a regular basis. We have 7 learners waiting to be matched to tutors, l0 of our families are enrolled in the Families for Literacy component of the program. Eight of our participants are involved in the computer literacy learner program. Items Classified: Wow! Kidsmobile materials have accounted for a 21~/o increase this year over last. Volunteer Hours: We still show a strong increase in volunteer hours, due to the Back to Basics program and an increase ill tutoring hours for Adult Literacy. We end the year with a 34% gain in volunteer hours. STATISTICS JUN 200'1 JUN 2000 FY 2000/01 FY 99/2000 Days Open 30 29 349 346 Items Borrowed 56,037 49,844 682,220 660,558 Average Daily 1,868 1,719 1,955 1,909 % Change 9% 2% Patrons Registered 991 753 11,642 10,860 Average Daily 33 26 33 31 % Change 27% 6% Information Questions 8,460 7,916 103,810 101,971 Average Daily 282 273 297 295 % Change 3% 1% Library Visitors 36,736 34,341 412,223 385,154 Average Daily 1,225 1,184 1,181 1,113 % Change 3% 6% Data Base Searches 2,581 N/A 11,047 N/A In Library 2,269 N/A 9,626 N/A Remote 312 N/A 1,421 N/A % of Remote Use 12.1% N/A 12.9% N/A Children's Program Attendance 1,192 828 11,268 8,763 # of Sessions 39 32 364 352 % Change 44% 29% Technology Center Visitors 984 920 10,676 10,312 % Change 7% 4% Literacy Adult Tutor Teams 35 Adult Students Waiting for Tutors 7 Families for Literacy Participants 10 Computer Literacy Learner participants 8 Items Classified 4,348 1,970 27,923 21,799 % Change 121% 28% Volunteer Hours 680 704 8,167 6,109 % Change -3% 34% ADULT SERVICES Information Questions 6,126 5,896 69,690 66,745 Average Daily 204 203 200 193 % Change 0% 4% Programs/Classes Attendance 12 25 462 97 # of Sessions 2 1 27 9 Aver. per session 6 25 17 11 Tours/Group Visits Attendance 0 0 85 145 # of Sessions 0 0 5 7 Aver. per session 0 0 17 21 CHILDRENS SERVICES Information Questions 2,334 2,020 34,120 35,226 Average Daily 78 70 98 102 % Change 12% -4% Toddler Time 139 94 1,332 1,235 # of Sessions 8 4 77 58 Aver. Per session 17 24 17 21 Preschool Storytime Attendance 243 250 2,589 2,691 # of Sessions 8 8 92 143 Aver. per session 30 31 28 19 Afterschool Storytime Attendance 104 156 1,399 1,703 # of Sessions 4 8 51 82 Aver. per session 26 20 27 21 Family Stor~time Attendance 205 255 1,747 511 # of Sessions 8 9 76 22 Aver. per session 26 28 23 23 Special Events Program Attendance 235 0 876 682 # of Sessions 3 0 9 14 Aver. per session 78 0 97 49 Back to Basics Tutoring Sessions 0 0 1,708 1,400 # of Sessions 0 0 28 28 Aver. Per session 0 0 61 50 Families for Literacy Storytime 0 0 463 0 # of Sessions 0 0 5 0 Aver. per session 0 0 93 0 Group Visits to Libra~ Attendance 266 73 1,154 541 # of Sessions 8 3 59 33 Aver. per session 33 24 20 16 School Visits by Staff 0 0 2,752 1,691 # of Visits 0 0 8 6 R A N C H O C U C A M O N G A PUBLIC LIBRARY SlaffReport DATE: July 26, 2001 TO: President and Members of the Board of Library Trustees FROM: Deborah Kaye Clark, Library Director SUBJECT: STATUS OF 2001/2002 BUDGET RECOMMENDATION No recommendation. For information only. BACKGROUND/ANALYSIS Schedule A, titled "Revenue Report July" will be available at the next meeting. Schedule B, titled "Balance Sheet FY 2001/2002" will be available at the next meeting. Schedule C, titled "Library Expenditures "2001/2002" is an accounting of all funds expended in the current fiscal year, including an Executive report identifying highlights. This report will be available at the next meeting. FISCAL IMPACT None !c~~tfu ,.y submitted, Library Directo~%.~J R A N C H O C U C A M O N G A PUBLIC LIBRARY Staff R t ort DATE: July 26, 2001 TO: President and Members of the Board of Library Trustees FROM: Deborah Kaye Clark, Library Director SUBJECT: APPROVAL TO EXTENDED "2 FOR 1" OFFER TO DVD'S RECOMMENDATION That the Board approve staff's recommendation to include DVD's in the "two for one" rental promotion on Fridays. BACKGROUNDIANALYSlS Lack of space and insufficient shelving to house existing video collections encouraged staff to explore Iow cost solutions to the current video crowding. One recommended solution was approved by the Board: providing a video loan promotion called a "2 for 1" video bargain day each Friday. Designed to increase circulation, increase the foot traffic on Fridays and help solve the video shelving dilemma, the new policy allows the public to borrow two videos for the price of one and has been in effect for a two month trial period. Since it's inception, circulation has increased considerable on Fridays, with a dramatic increase experienced in June. Circulation has doubled between June 8 and July 16. Foot traffic has increased and media income is up. (See attached spreadsheet.) Based on this positive response from every measurable angle, staff recommends increasing the offer to include DVD's on the same terms: 2 for 1 rental. FISCAL IMPACT The increased usage of the collection has made up for the lower rental fee. As the spreadsheet shows, media income is up. ~espectfully submitted, ~ Fridays AUendance Circulation Medialncome 2001 8-Jun 868 1,404 $268.52 15-Jun 855 1,537 $228.54 22-Jun 1,157 2,164 $342.22 29~Jun 1,254 2,342 $390.54 6-Jul 1,422 2,991 $501.96 13-Jul 2,454 2,356 $434.48 %increase overall 183% 68% 62% 2000 Notavailable 7-Jun 666 $163.23 14-Jun closed 21-Jun 714 $211.99 28-Jun 776 $246.03 5-Jul 864 $216.75 12-Jul 1,284 $219.31 % increase, 2001 over2000 91% 98% PUBLIC LIBRARY Staff Report DATE: July 26, 2001 TO: President and Members of the Board of Library Trustees FROM: Deborah Kaye Clark, Library Director SUBJECT: APPROVAL OF REQUEST TO CLOSE 4 HOURS FOR IN-SERVICE TRAINING ON FRIDAY, AUGUST 24, 2001 RECOMMENDATION That the Board approve closing the library on Friday, August 24, from 10 a.m. to 2 p.m., allowing Library Staff to conduct a 4 hour in-service training session for full and part time employees. BACKGROUND/ANALYSIS In 1998, the Library Board approved the concept of closing two days during the fiscal year to conduct in-service training for ful~ and part time employees. Staff recommends August 24, a Friday, for this year's in-service training. Mornings remain our lowest circulation timeframe. August 24 also occurs after Summer Reading Program has concluded and before school begins, and is one of our lowest circulation time frames. However, because of the popular "2 for 1" video program, we are recommending the in-service be limited to 4 hours. Under this recommendation, the following service would be offered: 9 a.m. - 1 p.m. In-service 2 p.m. -8 p.m. Regular service and open hours The content of this year's program will cons[st of staff input on potential new branch services and Divisional Meetings. FISCAL IMPACT None. h~,tfully submitted, _ ~ e ora Kaye~Cla'rk, library Director PUBLIC LIBRARY Staff Report DATE: July 26, 2001 TO: President and Members of the Board of Library Trustees FROM: Deborah Kaye Clark, Library Director SUBJECT: CREATING A SERVICE PLAN FOR A NEW BRANCH LIBRARY RECOMMENDATION That the Board begin discussions of the services desired at a new branch library location. BACKGROUND/ANALYSIS The Library Master Plan, completed in 2000, recommends the development of a 10,000-15,000 sq. ft. facility on the eastern part of the city, expandable to 30,000 sq. ft. Current discussion around the proposed Victoria Gardens shopping center involves a community building with a foot print of 40,000 sq. ft., dedicated to a branch library and a community services function as yet to be determined. The attached Victoria Gardens Master Plan provides the Board with a view of the size, nature and aesthetics of the proposed development. Part of the discussion of a potential branch library must take in the Library Bond ,Act of 2000. The timing for applying for these funds is excellent in terms of the time frame for the potential shopping center. A copy of the power point report that will be presented the night of the Board meeting is attached for your early review. For purposes of this report, staff recommends the Board review the guidelines forthe Library Bond Measure application and select key service areas the Board wishes staff to focus on in planning a branch proposal for the shopping center. While staff recommends the Board keep in mind the key service areas that will make the Rancho Cucamonga application for Library Bond funds a "priority one" application, staff also believes the most important need in planning for the Branch library is to respond to the specific needs of our community. To assist in this process, I have included a copy of the January 2000 survey of library needs which was part of the Master Plan process. FISCAL IMPACT Library Director ~ -2- California Reading and Literacy Improvement and Public Library Construction and Renovation of 2000 Guidelines What is the "Library Bond Act ? * A statewide bond measure approved on March 7, 2000 to sell $350 million of state general obligation bonds for the purpose of public library construction and renovation. · A matching grant program, 35%.matching funds are required from the apphcant. · A highly competitive process, requiring an extensive application. '" Funding Cycles Cycle 1 $150 millionDue June 14, 2002 Cycle 2 $110 millionDue March, 2003 Cycle 3 $90 million Due December, 2003 Library Responsibilities for the Application * Cooperative agreement * Community needs between library and assessment dewfloped school districts as collaborative effort * Visual record of between public library existing library and school districts · Visual record of the * Library Plan of Service new site * Library Building · Parking availability Program City Responsibilities for the ..... , Application · Boundary survey * ProJect construction · Geotechnical report cost estimate · CEQA documentation * Cost analys~s of mulm pupose projects · Site ownership or possession of 40 year * Resolution certifying lease project budget, local funding commitment, · Apprmsal of property and pu. blic library · Conceptual Plans operation Requirements to Qualify for Priority One Consideration Co-located Library A library that houses a combined public library and public school library m a s~ngle facility. OR Joint Venture ProJect Defined by a cooperative agreement between the public library and one or more school districts Joint Venture Projects · Computer Centers · Shared Electronic and · Family LiteracyTelecommunication Centers Library Services · Homework Centers · Subject Specialty · Career Centers Learning Centers · Other Library Services Computer Centers A Computer Center houses computer systems with electronic resources or other educational technologies to assist with K-12 student learning activities. Computer Center Services · A range of computer literacy classes covenng ~ntroductory to advanced skill levels · Access to computer resources, including the Intemet * Computer literacy activities for students and their families · Distance learning eqmpment and staff to enable online ~nstruct~on and other forms of educational interaction Family Literacy Center A family literacy center houses materials and..s.pace for tutoring a.nd instru.ct, ional activities devoted to ~mprov~ng the abd~ty of K-12 students and their parents or careglvers to read and write English and to develop lifelong learning skills. Family Literacy Center Services * One-to-one tutoring, either personal or online · Small group ~nstructmn * Reading and writing ~nstruct~on * Computers with software to ~mprove reading and writing skills * Literacy programming for students and their families or careg~vers * After-school literacy programming for students Homework Center A homework center houses space devoted to formal support to assist students with homework and/or study assignments. Support shall focus on the needs of students including either general assistance in reading, writing, and math skills or responding to individual student assignment assistance, or both. Homework Center Services · Specialized pnnt and electronic resource collections responsive to curriculum needs, including designated computer time for student homework needs * Peer and/or adult assistance, either paid or volunteer · Provision of appropriate support tools, such as bibliographies, listing of web sites and pathfinders Homework Center Services (continued) * Instruction in research and study skills . After-school computer literacy activities · Temporary reserve or limited circulation collections in response to teacher requests Career Center A career center houses space devoted to providing job, career, and college education information to assist K-12 students in assessing and pursuing vocational and career choices. Information formats shall include any combination of print, electronic, and audiovisual resources. Career Center Services · Resources providing infi~rmation on various careers and vocations., future opportunities, and the necessary associated job skills and/or education * Career counseling assistance, either paid or volunteer * Information on available trmmng programs and available jobs · Resume assistance, online job posting and interview training Career Center Services (continued) · College-preparation programs, including scholarship information, college application assistance, and college essay and resume preparation Shared Electronic and Telecommunication Services Shared library electronic and telecommunication services provide for the sharing of electronic equipment and resources that complement the curriculum of K- 12 students. Shared Electronic and Telecommunication Services · Wide-area network between the public library and public schools(s) · Collaborative electronic resource database licenses and related training * Collaborative catalog access and shared circulation systems and related training Subject Specialty Learning Centers Subject specialty learning centers house a comprehensive, In-depth collection of resources and learning activities on a specific subject area that complements the curriculum of the school district that is a part of the joint use cooperanve agreement. Other Library Services Other similar collaborative library services that directly benefil K-12 students. LIBRARY SERVICE AND RECREATION NEEDS ASSESSMENT SURVEY CITY OF RANCHO CUCAMONGA JANUARY, 2000 Prepared for. The City of Rancho Cucamonga Prepared by: Research Network Ltd. 30211 Avenida de las Banderas, Suite 110 Rancho Santa Margarita, California 92688 Telephone: (949) 888-3770 FAX.' (949) 888-3771 Email: mlspsi~flashnet, com Rancho Cucamonga Library Service and Recreation Needs Survey January, 2000 TABLE OF CONTENTS SECTION/SUBJECT PAGE I. INTRODUCTION .................................................... 1 II. LIBRARY SERVICE USAGE ........................................... 4 Rancho Cucamonga Public Library Awareness ............................ 4 Rancho Cucamonga Public Library Usage ................................ 4 Rancho Cucamonga Library Card Ownership .............................. 5 Frequency of Library Service Usage ..................................... 5 Time of Day/Day of Week of Library Service Usage ......................... 7 Percent of Population Using Tested Library Services ....................... 10 Annual Per Capita Use of Library Services Tested ......................... 11 Awareness of Library Services Available at Rancho Cucamonga Library ........ 12 Satisfaction with Rancho Cucamonga Main Library Services ................. 13 II1. LIBRARY SERVICE IMPROVEMENT NEEDS ............................ 15 Interest in Potential Library Service Improvements ......................... 15 One Library Service Improvement Respondents Want in the City .............. 17 IV. RECREATION FACILITIES USAGE .................................... 19 Frequency of Facility Usage .......................................... 19 Frequency of Program Usage ......................................... 20 Most Often Used Facility or Park ....................................... 22 Percent of Population Participating ..................................... 23 Research Network Ltd. (949) 888.3770 Rancho Cucamonga Library Service and Recreation Needs Survey January, 2000 Per Capita Participation .............................................. 24 V. RECREATION FACILITY IMPROVEMENT NEEDS ........................ 27 Rating Need for Suggested Facility or Program Improvements ................ 27 One Facility Respondents Want in the City ............................... 28 One Program, Class or Activity Wanted ................................. 31 VI. RESPONDENT DEMOGRAPHY ....................................... 32 Household Description .............................................. 32 Access to Computer with On-line Capability .............................. 34 VII. APPENDIX Questionnaire Data Tabulations Research Network Ltd. (949) 888-3770 Rancho Cucamonga Library Service and Recreation Needs Survey January, 2000 I. INTRODUCTION Research Network Ltd. was retained to design and implement a resident survey among current households of the City of Rancho Cucamonga to assess their library service and recreational needs as well as current library and recreation use patterns. Among the subject areas of interest regarding library services were awareness and use of the existing main library, satisfaction with library services, library usage patterns, and preferences for future improvements or expansion in library services. Similarly, subjects of interest in the recreation needs portion of the survey included the park locations they regularly use, their specific participation rates for a variety of recreational activities, and their collective priorities for designing and developing new recreation programs or facilities. A total of 306 interviews were conducted via telephone by professional interviewers. Telephone numbers were randomly selected from telephone prefixes known to penetrate residential lOcations in the City of Rancho Cucamonga, a methodology which compensates for the incidence of~ unlisted telephone numbers. Such a methodology, however, introduces telephone.numbers to the sample of non-residential locations as well as residential locations not in the City of Rancho Cucamonga, since telephone prefixes do not respect jurisdictional boundaries. Therefore, within the design of the survey instrument, a series of screening questions was implemented to eliminate those contacts which did not constitute residents of the City of Rancho Cucamonga. Research Network Ltd. I (949) 888-3770 Rancho Cucamonga Library Service and Recreation Needs Survey January, 2000 When contact was made with a respondent, the interviewer confirmed eligibility for participation in the survey based on two pdmary conditions: 1) was the home located within the City of Rancho Cucamonga; 2) was the respondent an adult residing in the home. The sampling error for a sample size of 306 is +_ 5.8% at the 95% confidence level assuming a 50/50 answer distribution for a dual response question. This means that if we were to survey every household in Rancho Cucamonga, we are confident that 95% of the time the results for a question (with two potential responses) would differ by less than +_ 5.8 percentage points from the results derived from the sample. It should be kept in mind that the margin of error may increase when subgroups of the full sample are being considered. This becomes important when comparing data for population subgroups based on categories such as age, presence of children, or income. For example, the 95% confidence interval for a subgroup of 100 respondents yields an error range of +_ 10%. Results for subgroups are only highlighted when we have a high degree of confidence that the differences that distinguish a subgroup from the overall community are statistically reliable. All interviews were edited by skilled supervisors of the field.organization and 10% were validated for accuracy. The interviews were then computer-processed and tabulations between question answers and selected sub-group targets were made. All of the computer tabulations are found in the Appendix to this report. Research Network Ltd. 2 (949) 888.3770 Rancho Cucamonga Library Service and Recreation Needs Survey January, 2000 This analysis is presented in seven sections. Following this Introduction, Sections II through VI present a detailed analysis of the findings of each of the research subject areas. Section VII, the Appendix, includes a copy of the questionnaire utilized in the research as well as a full set of the data cross tabulations. Research Network Ltd. 3 (949) 888-3770 Rancho Cucamonga Library Service and Recreation Needs Survey January, 2000 II. LIBRARY SERVICE USAGE RANCHO CUCAMONGA LIBRARY AWARENESS/USAGE Rancho Cucamon,qa Public Library Awareness Respondents were queded regarding their knowledge of an existing public library in the City of Rancho Cucamonga. An overwhelming 97% of those polled reported knowledge that such a facility is available in their City. Rancho Cucamonqa Public Library Usage Respondents aware of the existing Rancho Cucamonga Public Library were then asked whether they had ever visited the main library on Archibald. Visitation was reported by 85% of those polled. Examining subgroups of respondents, statistically significant differences in visitation rates were noted as follows: · Households with children under 18 years were more likely to have visited the library than those without children (94% vs. 85%). · Households with a head between 36 and 55 years were more likely to have visited the main library than those under 36 or over 55 years (89% vs. 77%). Respondents who reported their overall library service usage as once a year or less were less likely to have visited the main library (67% vs. 85% norm). Research Network Ltd. 4 (949) 888-3770 Rancho Cucamonga Library Service and Recreation Needs Survey January, 2000 Rancho CucamonRa Library Card Ownership Among respondents reporting having visited the main library at least once, a question was posed to determine the number of library cards held by members of the household. Figure 1 illustrates the distribution of responses received (see Technical Appendix Table 7 for detail). As Figure 1 reveals, nine of ten respondents who reported having visited Number of Ubrary Cards Held City of Rancho Cucamonga the main library also reported having at - least one library card in their household One - (92%). The typical respondent reported Two - an average of 2.2 library cards. ~ 20,/,i Four Examining subgroups of respondents, it Five plus was noted that households without chil- dren under 18 years were most likely to Figure 1 report no library card (17% vs. 2% among households with children). FREQUENCY OF LIBRARY SERVICE USAGE Frequency of Service Usa,qe Library service usage characteristics were explored in a general framework based upon a question probing overall public library usage, ~n person or via the telephone. The distribution of library Research Network Ltd. 5 (949) 888-3770 Rancho Cucamonga Library Service and Recreation Needs Survey January, 2000 service usage frequency in the respondent households is presented in the following text table (see Technical Appendix Table 19 for detail). Daily 1% More than once a week 4 Once per week 9 3 to 4 times per month 16 "Frequent Users" 30% Once or twice a month 22% 7-11 times per year 14 2-6 times per year 19 "Moderate Users" 55% Once a year 6% Never 9 "Light/Non-Users" 15% --,~s F gure-2-reveal ,s~ Frequent-Users .... Frequency of Ubrary Service Usage (library service patrons at least 3 times City of Rancho Cucamonga per month) comprised 30% of Rancho Daily Cucamonga households. "Moderate Users" (patrons 2 to 24 times annually) 3-4/mo. - constituted 55% of the Rancho 7-11/yr. - Cucamonga households interviewed and 1/Year the remainder (15%) were labeled Never "Light/Non Users" (patrons once per year 0% 5% 10% 15% 20% 25~ and non-users). Figure 2 Research Network Ltd. 6 (949) 888-3770 Rancho Cucarnonga Library Service and Recreation Needs Survey January, 2000 Nine percent of households polled reported not using public library services at all. Examining subgroups of respondents, statistically significant differences in non-use of public library services were noted as follows: Households with children under 18 years were more likely to have visited the library at least once in the past year than those without children (97% vs. 83%). · Households with a head between 36 and 55 years were more likely to have visited the main library at least once than those under 36 or over 55 years (94% vs. 85%). Examining the portion of households who reported frequent library services usage (at least 3 times per month), it was noted that households reporting the presence of children 11 to 15 years of age reported the highest share of frequent users (40% were frequent users vs. 30% norm). Time of Day/Day of Week of Library Service Usage Respondents were also queried regarding the time and day they most often used library services at any publ.ic library. They were asked to state whether they most often used the library on weekend days (Saturday or Sunday) or during week days (Monday through Friday). Then they were queried regarding the service usage by time of day (morning, afternoon, or evening). The distribution of library service usage in the respondent households is presented in the following text table (see ~Techni.cal Appendix 20/21 for detail). Research Network Ltd. 7 (949) 888-3770 Rancho Cucamonga Library Service and Recreation Needs Survey January, 2000 Library Service Usage By Day of Week/Time of Day City of Rancho Cucamonga Resident Survey Total Weekend Day Week Day Morning (before noon) 14% 18% 13% Afternoon (noon to 6 p.m.) 54% 65% 49% Evening (after 6 p.m.) 32% 18% 38% Total 30% 70% As the table on the previous page reveals, use of library services was reported to be conducted by City resident households most often on week days by a factor more than two to one (70% week day use vs. 30% week end day use). It should be noted, however, that week day use reported reflects the availability of five week days for use vs. two weekend days. Averaging the reported usage rates by the number of available days suggests that usage is equally weighted throughout the week (70%/5 days = 14% vs. 30%/2 days = 15%). Further, the table illustrates that, overall, more than half of the respondents reported use of library services during afternoon hours (54% during the noon to 6 p.m period) while the next largest group (32%) stated their use was typically in the evening hours after 6 p.m. The table further compares the time of day responses for each of the subgroups reporting library usage on weekend or week days. This comparison demonstrates some differences !n usage by time of day. Users on weekend days are much more likely than their week day counter parts to report their time of day usage in the afternoon (65% vs. 49%) and far less likely to indicate usage Research Network Ltd. 8 (949) 888.3770 Rancho Cucamonga Library Service and Recreation Needs Survey January, 2000 ~n the evening hours~ (18% vs. 38%). Week day library service users were most likely to visit in the afternoon (49% vs. 65%) and secondly, during evening hours (38% vs. 18%). Thus, week day users are twice as likely to use library services during the evenings, likely a function of hours of library availability. Examining subgroups of respondents by the day of week they most often use library services, it was noted that: · Households reporting having children aged 11 to 15 years were more likely to report library service usage on week days (81% vS. 70% norm). · Respondents who reported having attained a high school diploma or less were more likely to report library service usage on week days (84%) than those with a college degree or higher (65% week day usage vs. 71%). Examining subgroups of respondents by the time of day they most often use library services, it was noted that: · Households with chil(Jren 11 to 15 years were least likely to use library services during the morning (3% vs. 14% norm). -. Households with the highest incomes ($100,000 or more) were most likely to report using library services in the afternoon compared to those earning less than $50,000 (64% vs. 45%). ~ Evening hours availability of public libraries is likely also more limited on weekend days than during the week. For instance, the Rancho Cucamonga Library hours extend to 9 p.m. Monday through Thursday while weekend days they terminate at 5 p.m. Research Network Ltd. 9 (949) a88.3770 Rancho Cucarnonga Library Service and Recreation Needs Survey January, 2000 LIBRARY SERVICES PARTICIPATION The Rancho Cucamonga resident survey solicited household members behavior in performing an array of eleven library services. Each respondent was queried regarding whether any of the mem- bers of their household had used each service during the past year at any public library. Further, they were asked to estimate how often in the past year each member used the service. Finally, respondents reporting no use of a particular service were asked if they are aware that such a service is available from the Rancho Cucamonga Public Library (see Technical Appendix Tables 22 - 32 for detail). Percent of Population Us n.q Tested Library Services The eleven activities in Figure 3 are ordered by the share of respondent__ . Library Services Usage household members who reported us- Percent of Population Using Borrow Books - age in the last year of each of the Research a Topic ~1 ~.[ eleven tested library services. As Fig- Read at Ubrary ~ Borrow AV Materials ure 3 confirms, the library services most Phone Question Attend Kids Program · often reported to be used at least once Use Intemet in the past year by the largest share of Borrow Non-English - Borrow Software - the population surveyed included bor- Dial to View/Search- Dial Catalog/Renew - rowing books from a library (76%) and ................ 0% 20% 40% 60% 80% visiting a library to research a topic or Figure 3 subject (66%). These top two most Research Network Ltd. 10 (949) 888-3770 Rancho Cucamonga Library Service and Recreation Needs Survey .January, 2000 often cited library services were followed by spending time reading books, magazines or newspapers at a library (47%). The next two highest response rates were for borrowing a videocassette, music CD or book on tape from a library (38%) and telephoning a library to get an answer to a question (30%). The remaining six library services were reportedly undertaken by less than one in five surveyed household members, with the two tested dial in access services garnering the smallest response (at 8% and 10%, respectively). Annual Per Capita Use of Library Services Tested In addition to the portion of households with at least one household member using each service, the survey compiled the frequency of usage for each service as well as the number of members in each household who were served. Using these factors, a calculation was completed that yielded an average annual per capita usage rate for each library service tested. Figure 4 reports the per capita usage rate per year for the eleven tested library services. For example, each of the members of the respondent households represented in the Rancho Cucamonga sample borrowed books from a publiclibrary, on average, 17.9times peryear. (see Technical Appendix Tables 22 - 32 for detail). As Figure 4 depicts, the activities rising to the top of the list of per capita participation rates are comparable to the order described in Figure 3. For instance, borrowing books, visit the library to research a topic, reading at the library were the top three responses when ranked by share of respondents, and these were also the services reporting the highest rates of use per capita. Research Network Ltd. 11 (949) 888-3770 Rancho Cucamonga Library Service end Recreation Needs Survey January, 2000 The purpose of these per capita Library Service Usage Rates/Year participation rates is to provide a foun- City of Rancho Cucamonga dation for the assessment of demand Borrow Books - Research a Topic - ~ 411.3 for specific types of library services. As Read at Ubrary - 41t.01 Borrow AV Materials - such, these rates are not necessarily Dial to View/Search ~ 4.__5 representative of the particular facility Dial Catalog/Renew ~ 4.2 Borrow Software needs pdority listthatwill evolve throug- Phone Question ~,/ 4.0 Borrow Non-English - h the Library Master Plan since they do Attend Kids Program - ~ 3.71 Use Intemet - not accommodate supply and other 0.0 5.0 10.0 aspects of ensuing analyses. Thus, the Figure 4 f~ct that a particular library service may not rank highly on Figure 4 should not be construed to imply that such a service has little importance in the community. Moreover, the data collected from this survey must be viewed in the context of other valuable inputs to the process. Research Network Ltd. 12 (949) 888-3770 Rancho Cucamonga Library Service and Recreation Needs Survey January, 2000 Awareness of Library Services Available at Rancho Cucamon,qa Library Household members reporting no use of a particular tested library service were asked if they are aware that such a service is available from the Rancho Cucamonga Public Library. Figure 5 Research a Topic- presents the awareness levels reported by such respondents for the eleven tested library services. (see Technical Appendix Tables 22 - 32 for detail), As Figure 5 reveals, awareness levels Figure 5 were reported among at least seven of every ten household members for seven of the eleven tested library services. The lowest awareness levels were reported for the dial-in services tested, each of which are reportedly known by approximately half of the respondents to this question. Research Network Ltd. 13 (949) 888-3770 Rancho Cucamonga Library Service and Recreation Needs Survey January, 2000 SATISFACTION WITH RANCHO CUCAMONGA MAIN LIBRARY SERVICES To gather benchmark impressions of residents' satisfaction with Rancho Satisfaction with Library Services Cucemonga Main Library Services, a Percent Strongly Agree Ubra~ series of eight statements was designed ~7~ Seat ~ to elicit their current levels of satisfaction Parking Availability. with a variety of services based upon a Books ~ rating scale that included "strongly UkeTechnology- agree", ~somewhat agree", 'somewhat Computer Availability - Dial Access Ease - disagree', and 'strongly disagree". Prefer Intemet - 20% 40% 60% 80% The "strongly agree" responses to this Figure 6 sedes of inquiries are presented as Figure 6. (see Technical Appendix Tables 8 - 18 for detail). Figure 6 illustrates that the strongest levels of agreement with the statements tested were received for"l am generally satisfied with the service I receive from the Rancho Cucemonga Library staff" (83% strongly agree) and "1 usually find a seat available for my use at the library" (70% strongly agree). The next three statements garnering the largest agreement response pool included "1 usually find a place to park at the library" (54% strongly agree), ~1 usually find the books or materials I'm looking for at the library" (51% strongly agree), and Ul like to use the computers and other technology at the library" (50% strongly agree). Research Network Ltd. 14 (949) 888-3770 Rancho Cucamonga Library Service and Recreation Needs Survey January, 2000 The three statements receiving the fewest "strongly agree" responses were "1 usually find a computer available at the library when I need one" (41%), "1 can easily access the library computer using my home or office computer" (35% strongly agree), and 'Instead of using the library, I get what I need from the Intemet' (24% strongly agree). Research Network Ltd. 15 (949) 888-3770 Rancho Cucamonga Library Service and Recreation Needs Survey January, 2000 III. LIBRARY SERVICE IMPROVEMENT NEEDS DESIRED IMPROVEMENTS IN SERVICES OR FACILITIES Interest in Potential Library Service Improvements To identify residents' likely preferences for potential library service Interest in Library Service Improvements Percent Vet ,/Somewhat Interested improvements, six proposed types of Longer Hours- improvements were read to each re- On-line Services - spondent who was then asked to iden- tify their likely interest in each using the More Books - School Partners 77%1 scale, "very interested", "somewhat inter- ested", "somewhat uninterested", and Expand LJbrmy ~- "very uninterested". The percentage of New Branch "interested" responses (either "very" of 65% 75% 85% 955 "somewhat" received for each of the Figure 7 potential service improvements are presented on Figure 7 (see Technical Appendix Tables 33 - 41 for detail). As Figure 7 illustrates, the tested library service improvements garnering the largest share of"very or somewhat interested" responses was longer hours at the existing library (90% interested) and to provide more library services on-line to your home or office computer (90% interested). The remaining tested improvements received an "interested" response from 70% or more of the Research Network Ltd. 16 (949) 888-3770 Rancho Cucarnonga Library Service and Recreation Needs Survey January, 2000 respondents. These included more books or materials for the existing library (80% interested), more library services for children through school partnerships (77% interested), expand the size of the existing library (74% interested), and opening a branch library (70% interested). Examining the responses to the tested library improvements by subgroup, the following was noted: · Expanding the size of the existing library facility was of most interest to households describing their ethnicity as Hispanic (86% interested vs. 74% norm) as well as households with a head aged 36 to 45 years (84% interested vs. 74% norm). One Library Services Improvement Respondents Want in the City Respondents were asked to volunteer one library service improvement their One Library Service improvement Wanted household would MOST like to see City of Rancho Cucamonga More Books ~ 20%' added in the City. The top ten response More Cony. Hours results of this area of inquiry are pre- Nothing Children Progrsrns sented in Figure 8. (see Technical Expand Main Ub. More Intemet Access Appendix Table 42 for detail). As Figure improve Parking - ~ 8 displays, the categories garnering the More Computers - two highest volumes of responses in- Branch clude more books (20%) and more con- 0% 5% 10% 15% 20% venient hours as well as nothing wanted Figure 8 (each at 12%). Research Network Ltd. 17 (949) 888-3770 Rancho Cucamonga Library Service and Recreation Needs Survey January, 2000 The next two categories with the largest responses were more programs for children (7%) and expand main library as well as more Intemet access (each at 4%). Remaining responses received (both in Figure 8 as well as those not shown) each garnered less than a 4% response rate. The following table provides an overview of actual responses. One Libra Service Im rovement Most Desired Response Library Service Improvement 20% More books 12% Nothing 12% ~lore convenient hours More programs for children 7% 4% More lille.'et a~~-~'~- -- 4% Expanding the main library ---'---'-'"---- 3% More/better parking at the existing library More computers at the existing library 3% 3% A library closer to my home ~ - ------------'--- 3% A branch library ~ __-------.---. 2% ~lore library materials available on-line -------'-'--'-'--- ~ore books on tape ~ __--..------- -----'-----'-- More reading and study areas ---------- More computer software ~ _~- ------------- 1% More programs for adults ----------- 21% Other Research Network Ltd. 18 (949) 888-3770 Rancho Cucamonga Library Service and Recreation Needs Survey January, 2000 The 'other" response category includes all responses that did not report a frequency of at least 1% of the sample. Examples of such verbatim comments include: · 'Christian books' · 'More things for the school" 'More videos· · 'Express return video or cassettes" "Provide services to get books from other library' · "Take care of Braille cassette recorders' · "More literacy programs" 'Restriction on on-line access against children bringing up pornography" · "More programs for teenagers" "More physically accessible facility" 'Don't allow the people to take pages out of the tax form books" "More books on the New York best seller list" Research Network Ltd. 19 (949) 888-3770 R A N C H O C U C A M O N G A PUBLIC LIBRARY Memorandum DATE: July 12, 2001 TO: President Howdyshell and Members of the Board of Library Trustees FROM: Deborah Kaye Clark, Library Director SUBJECT: Kidsmobile - Automobile accident On Tuesday July 11, 2001, while in the process of driving to a scheduled visit, the Kidsmobile was broadsided by a mini-van. The Kidsmobile was traveling south through an intersection on a green light at a posted and safe rate of speed. The mini-van was traveling west when it collided with the Kidsmobile at the street intersection. The driver of the van admitted running a red light in conversations with City staff. Library employees Jason Daly and Christopher Harris, the passenger and driver of the Kidsmobile were unharmed. The driver of the van was transported by ambulance to Arrowhead Regional Medical Center in Colton, where he remained at least overnight for observation. Risk Management Coordinator Joe Sanchez, called to the scene of the accident, verified that the Library employee driving the bookmobile was blameless in the incident. He also verified that the police report will support the fact that the City vehicle had the right of way and was operated at a safe and legal speed limit with all due diligence. Library staff will be working with Risk Management to maximize third party insurance recovery. Work on repairing and/or replacing the vehicle has already begun, coordinated by Grey Gunski. Complete Coachworks, the company that performed the conversion of the vehicle, met with Grey on Wednesday afternoon to assess the damage and recommend a course of action. All Kidsmobile visits have been cancelled for a minimum of two weeks. A complete report on status will be made at the July 26th Board Meeting. RANCHO CUCAMONGA PUBLIC LIBRARY 7368 ARCHIBALD AVENUE RANCHO CUCAMONGA, CA 91730 909-477-2720 Fax: 909-477-2721 FAX TRANSMISSION COVER SHEET Date: July 16,22001 TO: Ravenel N. Wimberly From: Deborah K. Clark Title: 2:00 p.m. Re: Kidsmobile YOU SHOULD RECEIVE 2 PAGE(S), INCLUDING THIS COVER SHEET. IF YOU DO NOT RECEIVE ALL THE PAGES, PLEASE CALL 909 477.2721, ext. 5040. RANCHO CUCAMONGA PUBLIC LIBRARY 7368 ARCHIBALD AVENUE RANCHO CUCAMONGA, CA 91730 909-477-2720 Fax: 909-477-2721 FAX TRANSMISSION COVER SHEET Date: July 16,~22001 To: Robert Howdyshell From: Deborah K. Clark T~me: 2:00 p.m. Re: Kidsmobile YOU SHOULD RECEIVE 2 PAGE(S), INCLUDING THIS COVER SHEET. IF YOU DO NOT RECEIVE ALL THE PAGES, PLEASE CALL 909 477-2721, ext. 5040. ~(~ SUCCESSFUL TX REPORT ................. SIS JOB No. ................. 14:83 START TINE ................. 99554948 ID No. RESOLUTION ................. STANDARD TOTAL PAGE ................. 82 NACHINE ENGAGED ................. 88'45 INFORMATION ................. OK ERROR PAGE ................. RANCI I0 C. LICAM02 ,TC~A PUBI.IC I~IBRARS: ~ SUCCESSFUL TX REPORT )~)~ 87-16-81 14:86 ID:9899898966 RANCHO CUCAMONGA PUB LIBRARY JOB No. - ................ 814 START TIME ................. 14:85 ID No. - ................ 9181889~1159 RESOLUTION ................. STANDARD TOTAL PAGE ................. 82 MACHINE ENGAGED ................. 88'54 INFORMATION ................. OK ERROR PAGE ................. Holiday List 2001/02 4th of July Wednesday, July 4 Labor Day Sunday & Monday, Sept. 2 & 3 Veteran's Day Sunday, Nov. 11 Thanksgiving Thursday & Friday, Nov. 22 & 23 Christmas Monday & Tuesday, Dec. 24 & 25 New Years Tuesday, Jan. 1 Martin Luther Monday, Jan. 21 President's Day Monday, Feb. 18 Easter Sunday Sunday, March 31 Memorial Day Monday, May 27 Attachment RECOMMENDED LIST OF HOLIDAY CLOSURES -~PROPOSAL JULY 4TM Close July 4, Tuesday (Official City Holiday) LABOR DAY (sUNDAY) Close Sept. 3, Sunday (Proposed due to Iow usage) I~BOR DAY Close Sept. 4, Monday . Monday (Official City Holiday) b)o4 Il ~ VETERAN'S DAY . , u ,Monday (Official City Holiday) Close Nov. 23, Thursday Closed l' , Thursday THANKSGIVING (Official City Holiday) DAY AFTER THANKSGIVING Close Nov. 24, Friday Friday (Official City Holiday) CItRISTMAS EVE Close Dec. 24, Sunday (Proposed due to low usage) CHRISTMAS DAY Close Dec. 25, Monday Ck (Official City Holiday) NEW YEARS EVE' Close Dec. 3.1, Sunday (Proposed due to Iow usage) NEW YEARS DAY Close Jan. 1, Monday (Official City Holiday) MARTIN LUTHER KINGS Close Jan. 15, Monday Jan. ay (Official City Holiday) PRESIDENT'S DAY Close Feb. 19, Monday ;Iosed Feb. 21, Mon ay (Official City Holiday) EASTER SUNDAY Close April 15, Sunday 21osed April 23, Sun lay (Proposed due to Iow usage) MEMORIA~ DAY (SUNDAY) Close May 27, Sunday ilosed May 28, Sund ay (Proposed due to low usage) MEMORIAL DAY Close May 28, Monday Closed May 29, Mon ay (Official City Holiday)