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Home My WebLink About2002/02/14 - Agenda Packet - Library Board of Trustees DECLARATION OF POSTING OF AGENDA VIVIAN GARCIA states and declares as follows: I presently am, and at all times mentioned herein have been, the Administrative Secretary of the Library of Rancho Cucamonga. Acting in that capacity, on ~'-~ at ~-~3~l , ! posted a true and correct copy of the meeting agenda dated f~ /~/ ~Q~ at 10500 Civic Center Drive, Rancho Cucamonga. I declare under penalty of perjury that the foregoing is true and correct and that this declaration was executed on ~-~, 7, .j~O~ , at Rancho Cucamonga. DEBORAH KAYE CLARK, LIBRARY MANAGER City of Rancho Cucamonga ¥ivian Garcia, Administrative Secretary City of Rancho Cucamonga LIBRARY BOARD OF TRUSTEES AGENDA CITY OF RANCHO CUCAMONGA REGULAR MEETING Second Thursday 6:30 p.m. February 14, 2002 Council Chambers City of Rancho Cucamonga 10500 Civic Center Drive Rancho Cucamonga, California 91730 City Councilmembers William J. Alexander, Mayor Diane Williams, Mayor Pro Tern Paul Biane, Councilmember Grace Curatalo, Councilmember Bob Dmton, Councilmember Boardmembers Robert Howdyshell, President Donna Bradshaw, Boardmember Dobbin Lo, Boardmember Ravenel Wimberly, President Pro Tem Joyce Womack, Boardmember Rancho Cucamonga Public Library Page I Board of Library Trustees Agenda Regular Meeting, February 14, 2002 A. CALL TO ORDER 1. Roll Call: Howdyshell __, Bradshaw Lo , Wimberly and Womack B. CONSENT CALENDAR The following Consent Calendar items are expected to be routine and non- controversial. They will be acted upon by the Board at one time without discussion. Any item may be removed by a Boardmember or member of the audience for discussion. 1) ApprovalofMinutes: January 10,2001. 1 2) Review and Approval of Updated Policies. 6 a. Library Mission Statement b. Fees for Service Policy c. Public Internet Access Policy d. Technology Center Policy C. LIBRARY DIRECTOR'S STAFF REPORTS The following items do not legally require any public testimony, although the President may open the meeting for public input. 1) Library Status report: oral report presented by staff. 2) Budget Report: report presented by Deborah Clark, Library Director. 14 3) Budget Process for 2002/2003: a) Proposed goals for drafting 2002/2003 budget proposal. Report presented by 27 Deborah Clark, Library Director 4) Prop 14 Bond Measure Application Process: Status report on application. Oral report by Deborah Clark, Library Director. a) School District participation b) Community Needs Assessment D. BOARD BUSINESS The following items have been requested by the Board of Library Trustees for discussion. They are not public hearing items, although the President may open the meeting for public input. 1)Telethon 2002: Oral update by staff. i~ Rancho Cucamonga Public Library Page 2 Board of Library Trustees Agenda Regular Meeting, February 14, 2002 2) Technology Center Update: Report presented by Robert Karatsu, Library Services Manager and Michellc Percra, Librarian Il. Available at the meeting. 3) CALTAC Training Follow Up: a) Discussion of possibility of creating a Student Trustee group from the locaI High Schools. Oral report by Deborah Clark, Library Director. 4) Library Liaison Assignments. a) First draft of job descriptions available for Board review and input. Report 30 presented by Deborah Clark, Library Director. 5) Update on Progress of Potential Victoria Gardens Branch. a) Staff update on project. Oral report by Deborah Clark, Library Director. b) Presentation by the Friends of the Library recommending space be set aside at thc Branch for a second Friends Bookstore. Oral report. E. IDENTIFICATION OF ITEMS FOR NEXT MEETING This is the time for the Board of Library Trustees to identify the items they wish to discuss at the next meeting. These items will not be discussed at this meeting, only identified for the next meeting. F. COMMUNICATIONS FROM THE PUBLIC This is the time and place for the general public to address the Board of Library Trustees. State law prohibits the Board from addressing any issue not previously included on the Agenda. G. ADJOURNMENT I, Vivian Garcia, Library Administrative Secretary of the City of Rancho Cucamonga, hereby certify that a true, accurate copy of the foregoing agenda was rested on Thursday, February 7, 2002, 6:00 pm, seventy-two (72) hours prior to the meeting per Government Code 54953 at 10500 Civic Center Drive. R A N C H O C U C A M O N G A ]~ U B L lC L I b DAD Y Staff Report DATE: February 14, 2002 TO: President and Members of the Board of Library Trustees FROM: Deborah Kaye Clark, Library Director SUBJECT: APPROVAL OF MINUTES RECOMMENDATION Approval of the Minutes of January 10th, 2002 Regular Meetings. BACKGROUND/ANALYSIS Attached, please find the minutes for the Regular and Special Meetings of the library Board of: Trustees listed above, taken and compiled by Library Administrative Secretary, Vivian Garcia. FISCAL IMPACT None. be~spectfully submitted, Deborah Kaye Cla~ Library Director CITY OF RANCHO CUCAMONGA LIBRARY BOARD OF TRUSTEES Regular Meeting A. CALL TO ORDER The regular meeting of the Library Board of Trustees was held on January 10, 2002, in the Council Chambers of City Hall, located at 10500 Civic Center Drive, Rancho Cucamonga, California. The meeting was called to order at 6:30 p.m. by President Howdyshell. Present were Boardmembers Bradshaw, Lo, Wimberly and Womack. Also present were: Deborah Clark, Library Director, Renee Tobin, Senior Librarian, Robert Karatsu, Library Services Manager and Vivian Garcia, Senior Administrative Secretary. B. CONSENT CALENDAR B1. Approval of Minutes: December 13, 2001. MOTION: Moved by President Howdyshell to approve the consent calendar, seconded by Boardmember Lo. Motion carried, 5-0. C. LIBRARY DIRECTOR'S STAFF REPORTS C 1. Library Status Report: oral report presented by staff. a) General Statistics Deborah Clark, Library Director, reviewed the status sheets with the Library Board. Robert Karatsu, Library Services Manager, stated that the month of December was a slow month when looking at the statistics for the Adult Reference area. b) HouseCalls Progran~ Karye Hood, Reference Librarian, prepared a staff report on the HouseCalls program given to the Library Boardmembers. c) Kidsmobile Renee Tobin, Senior Librarian, gave an oral report on the Kidsmobile to the Library Board. Library Board Minutes January 10, 2002 Page 2 C2. Budget Report: report presented by Deborah Clark, Library Director. Deborah Clark, Library Director, reviewed the budget reports with the Board. C3. Budget Process for 2002/2003: report available at the meeting and will be presented by Deborah Clark, Library Director. Deborah Clark, Library Director, reviewed the budget process and the timeline with the Library Board. C4. Prop 14 Bond Measure Application Process: Status report on application. Oral report by Deborah Clark, Library Director. Deborah Clark, Library Director, gave an oral update on the status of the application process, reminding the Library Board of the critical due date of June 14, 2002. D. BOARD BUSINESS D1. Telethon 2002: Oral update by staff: Robert Karatsu, Library Services Manager, updated the Library Board on Telethon 2002. Boardmember Wimberly asked if online donations will be available during the Telethon. Robert Karatsu, Library Services Manager, stated staff will ask the Finance Department and report back to the Library Board at the next meeting. D2. Technology Center Update: Requested by Board, staff recommends this item be continued to the February meeting when Michelle Perera, Reference Services Coordinator, returns from vacation. President Howdyshell approved staffs recommendation. D3. CALTAC Training Follow up. a) Discuss of possibility of creating a Student Trustee group from the local High Schools. Attached is information on Teen Council as conducted by the Palos Verdes Library District, shared by Jane Jones, Trustee. Deborah Clark, Library Director, stated she would bring up the idea at the Superintendent's meeting for their input prior to contact by Boardmembers Library Board Minutes January 10, 2002 Page 3 Boardmembers Dobbin Lo and Joyce Womack volunteered to be on a subcommittee representing the Library Board. Renee Tobin, Senior Librarian, stated some of the young adult volunteers from the Summer Reading Program might be interested in being a part of the Student Trustee group. b) Project to place the Library Policy Manual on the Library Website. Oral report by Deborah Clark, Library Director. Deborah Clark, Library Director, stated that Robert Karatsu and Michelle Perera would be starting to work on this project. Staff will be putting on the Consent Calendar each month, three to four policies for the Library Board's review and approval. D4. Library Liaison Assignments, report attached. After discussion, the following Library Boardmembers volunteered as Liaisons for: Joyce Womack School Services/Bookmobile and Young Adult/Teen Services Dobbin Lo Business Services Donna Bradshaw Foundation Board and Literacy Services Robert Howdyshell Young Adult/Teen Services and Senior Services Ravenel Wimberly Technology Services Two new Liaison assignments were added, Technology and Senior Services. D5. Creating a Service Plan for a New Branch Library: oral report presented by Deborah Clark, Library Director. a) Update on progress of potential Victoria Gardens branch. Deborah Clark, Library Director, updated the Library Board on the project. b) Distribution of Library and Performing Arts Center Feasibility Study. Available at the meeting. Deborah Clark, Library Director, stated that printing of the report was delayed and staff would forward the Study to them next week. c) Timeline for the New Branch. Timeline attached. Library Board Minutes January 10, 2002 Page 4 Deborah Clark, Library Director, stated staff would mail out a color copy of the Timeline to the Boardmembers. E. IDENTIFICATION OF ITEMS FOR NEXT MEETING El. Telethon 2002 E2. Technology Center Update E3. Liaisons (roles) E4. Superintendents Meeting F. COMMUNICATIONS FROM THE PUBLIC None G. ADJOURNMENT MOTION: Moved by President Howdyshell to adjourn to February 14, 2002, at 6:30 p.m., seconded by Boardmember Womack. Motion carried, 5-0. Meeting adjourned at 7:45 p.m. Respectfully submitted, Vivian Garcia Administrative Secretary Approved: R A C H O C U C A M O N G A PUBLIC LIBRARY Staff Report DATE: February 14, 2002 TO: President and Members of the Board of Library Trustees FROM: Deborah Kaye Clark, Library Director SUBJECT: REVIEW AND APPROVAL OF UPDATED POLICIES RECOMMENDATION That the Board review, and approve or recommend changes on the attached policies. BACKGROUND/ANALYSIS The Library Board requested that the Library post all policies on the Library web site. Accepting staffs suggestion that the policies be reviewed for timeliness and appropriateness before being scanned into the web, the Board directed that policies appear as a regular item on the consent agenda for review and possible revision by the Board. This will continue until all existing policies are updated by the Board and posted on the web. Attached are the Library Mission Statement, the Fees for Service Policy, the Public Internet Access Policy, and the Technology Center Policy. Staff is not recommending changes at this time, but welcome's Board input on desired revisions or reconsiderations. FISCAL IMPACT None _~tfully submitted, CITY OF RANCHO CUCAMONGA LIBRARY MISSION STATEMENT POLICY NO.: PAGE I OF 2 EFFECTIVE: 8/00 REVISED: APPROVED: 8/00 PURPOSE: To clearly state the overall mission or purpose of the Rancho Cucamonga Public Library. BACKGROUND: This mission statement was the result of an in-service meeting attended by staff members of all levels. Ideals of service were brain stormed by attendees. A committee was then formed, which turned the concepts generated by the full staff into a paragraph reflecting the overall service values of the organization. The rough draft of the mission statement was first approved by library staff members and then received official approval from the Library Board of Trustees. MISSION STATEMENT: The mission of the Rancho Cucamonga Public Library is to inform and em:ich our community. We strive to accomplish this by providing access to traditional and technologically innovative resources. We support and encourage education and the love of reading in a welcoming atmosphere by a knowledgeable, service-oriented staff. CITY OF RANCHO CUCAMONGA FEES FOR SERVICE POLICY POLICY NO.: PAGE 1 OF 2 EFFECTIVE: 8/00 REVISED: APPROVED: 8/00 PURPOSE: The purpose of this policy is to outline the philosophy of fees for service to provide guidance for the staff and understanding by the public. POLICY: It is the library policy to charge cost-recovery fees for services beyond traditional or basic library services. Basic services have been defined as the loaning of book materials, answering of simple information questions, attendance at open children's and adult programming. Non-basic services have been defined by the library board as database searching, public access computers, videos, audios, reserve materials, interlibrary loan, photocopying and specialized class instruction. Fees will be assigned based on a cost recovery formula that will include a portion of staff time, consumables and utility costs. While the Board may choose to subsidize services by charging less than full cost recovery, in no instance shall the Board charge more than the cost to provide the service. All fees will be subject to library board approval. Fees may also be established when an enhanced service is provided as an alternative to an existing free service. Fees may be established when the service clearly benefits one user to the exclusion of others or prevents reuse of the information provided. SERVICES FOR WHICH THE BOARD HAS DETERMINED A FEE MAY BE CHARGED: 1. Rental for media of all varieties 7. Test monitoring 2. Interlibrary loan 8. Computer rental with full lnternet access 3. Reserves 9. Classes offering specialized instruction 4. Lost library card 10. Photocopying services 5. Temporary library card 11. Specialized fees for business research 6. Collection agency fee FEES FOR SERVICE GENERAL FEES Charge Intcrlibrary Loan $2 Reserves $.50 Marketing Library Card $3 Lost Library Card $2 for regular card; $3 for marketing card Collection Fee: $15 per account Test Monitoring Fee: $10 per test session Access to on-line magazines $35 Single sided disc: $.50 TECHNOLOGY CENTER In-House Computer Rental $3 per hr. Scanning $3 per document Internet Classes $15 per session per individual Printouts Color $.25 B&W $.15 PHOTOCOPIES B&W photocopies Coin $. 15 Debit Card $.I0 Color photocopies $.50 Microform copies $. 15 FEES FOR RESEARCH/ BUSINESS SERVICES Business Locator Services: $5 per business, no charge if business is not located Brief Business Profile: $10 per business, no charge if not located Each additional profile $6 Business Lists on Demand: $.05 cents per record, $10 minimum On line Data Base searches: Cost on online connect time plus $5 CITY OF RANCHO CUCAMONGA PUBLIC INTERNET ACCESS POLICY POLICY NO.: PAGE I OF 2 EFFECTIVE: 8/00 REVISED: APPROVED: 8/00 PURPOSE: The purpose of this policy is to outline guidelines for use of the Intemet when accessed through services provided by the Rancho Cucamonga Public Library. BACKGROUND: The profusion of useful information available over the Internet continues to grow and all projections envision the lnternet as a major source for providing information content in the future. The Rancho Cucamonga Public Library can better serve community informational needs by providing access to the Internet for our patrons. GUIDELINES FOR USE: 1. Use of public access Internet is strictly on a "first-come, first-served" basis. 2. Parents, and not the library, have the responsibility to supervise and guide the use of the Internet by their children. 3. The Internet consists of resources outside of the Rancho Cucamonga Public Library. Some material may not be completely accurate, complete or current. Some material may be considered offensive. The Rancho Cucamonga Public Library has no control over the material on the Internet other than what it has directly posted via its own home page. The Rancho Cncamonga Public Library cannot assure the validity of ail information, nor can it protect the public from offensive material. The Rancho Cucamonga Public Library cannot assure access to all resources at any given time as they may be busy, available only to authorized persons, or may no longer be available. 4. A "filtering" program may be installed on any public access Internet terminals for use under the following age guidelines: a. Adults 1§ and over will be logged into a non-filtered terminal unless they request filtering. b. Minors between the ages of 13 and 17 may use the Internet with a signed parental consent form. This form, to be signed by a parent or legal guardian, will give the parent or guardian the option of designating whether their child may use a filtered or non-filtered Internet terminal. Parental consent forms will be verified by staff. c. Children under 12 will be allowed to access the Internet in the Technology Center only when accompanied by a parent or legal guardian. Children will have access to the Internet in the Children's Room. This terminal will be permanently locked into "Yahooligans". This terminal will have a predetermined time limit on it. 5. Library staff cannot provide detailed help or individual instruction on the use of the Internet or any Web Sites the patron may be using or interested in accessing. However, staff will make every effort to assist users with the Internet, and may also refer users to Library material which may be helpful. 6. The Rancho Cucamonga Public Library will provide access to the World Wide Web but does not provide patrons with access to any other services including, but not limited to: e- mail, telnet, newsgroups, FTP (file transfer protocol), Archie, Gopher, Chat Rooms or IRC. 7. The Rancho Cucamonga Public Library is not liable for costs incurred through patron use of fee-based services. 8. Downloading of any files may only be done to the a: drive. 9. Files may be printed from the Internet at a cost designated by the Library. 10. It is not appropriate to use lnternet privileges to interfere with or disrupt other users, services or equipment. Disruptions include, but are not limited to, distribution of unsolicited advertising, harassment, propagation of computer viruses, or use of the network to make unauthorized entry to any other machine. Patrons will not use the Internet for any illegal activity, or place any text, data, graphics, images, messages, communications, files or other material related to any illegal activity on the Internet. l 1. The Rancho Cucamonga Public Library may suspend or terminate Internet privileges if the Library reasonably believes that any user has violated these policy guidelines. The Rancho Cucamonga Public Library will review these matters on a case-by-case basis. CITY OF RANCHO CUCAMONGA TECHNOLOGY CENTER POLICY POLICY NO.: PAGE I OF 2 EFFECTIVE: 8/00 REVISED: APPROVED: 8/00 PURPOSE: The purpose of this policy is to outline the policies and procedures in place for the operation of the library's Technology Center. POLICY: The Technology Center is a fee based service which is strongly subsidized by library revenues. To offer the wide range of services which include but are not limited to, word processing, spread sheets, CD Rom use and Internet access, the Technology Center operates as a business cooperative between the library's photocopy service vendor and the Library. DESCRIPTION OF THE CENTER: Open all hours the library is open, the Technology Center houses six Hewlett Packard computers with Pentium processors. Each computer has either a laser printer or a color ink jet printer attached to it. PROGRAMS AVAILABLE: Programs available include: Microsoft Word for Windows Microsoft Works 4.0 WinWay Resume Maker Print Shop Deluxe Ensemble III Netscape Navigator to explore the Internet. GUIDELINES: The following guidelines serve to provide structure to ensure positive use of the services while encouraging access for all. 1. A library card is required to use the Technology Center. 2. There is a limit of one person per computer. 3. For minors under the age of 18, a signed parental consent form is required for Internet access. (Refer to Public Access Internet Policy) 4. A vendacard must be purchased to activate the computers. All computers in the Technology Center run on a meter, charging $3 per hour in minute increments. 5. Printing costs are $.10 for a laser copy, $.30 for a color copy. 6. Customers of the Center are not allowed to download personal programs onto the computers. However, ifa customer has a file created on a 3 1/2" disc and if it can be opened in Microsoft Word, printing can be accomplished. 7. A staff person is available for basic assistance. 8. Scanning of documents or pictures is available for the fee of $2 per page. R A N C H O C U C A M O N G A PUBLIC LIBRARY Staff Report DATE: February 14, 2002 TO: President and Members of the Board of Library Trustees FROM: Deborah Kaye Clark, Library Director SUBJECT: STATUS OF 200112002 BUDGET RECOMMENDATION No recommendation. For information only. BACKGROUND/ANALYSIS Schedule A, titled "Revenue Report January" is a report of all funds earned during the month. Schedule B, titled "Balance Sheet FY 2001/2002" is a report balancing income vs. projections for the current fiscal year to date. Schedule C, titled "Library Expenditures "2001/2002" is an accounting of all funds expended in the current fiscal year. The Executive report, identifying highlights, is attached. FISCAL IMPACT None lly submitted, Library Director ?/ EXECUTIVE HIGHLIGHTS OF BUDGET Library Expenditures: 5010: Part time salaries are rising with the increase in library activity. We will be transferring approximately $5,000 into the part time salary account as part of a mid year budget adjustment. 5200: Office supplies are overspent due to the rising costs of cataloging materials in house. Long term, this saves us money from the Contract Services account. A transfer of funds of approximately $5,000 will balance this account. 5300: Contract Services will be reduced by $5,000 due to savings on processing. 5400: Recording of telephone bills have been de[eyed through the finance process. We are not experiencing savings in this account. Overall, solid budget at 58% spent. Adult Literacy: 5010: Transferring $2,000 into this account to cover part time salaries. Funds will come from underspent Families for Literacy funds. Family Literacy: 5010: Salaries underspent due to use of LITE grant funds to support some of the part time salaries of this program. Funds will be transferred to support the Adult Literacy program. After School Learning Program 5200: Office supplies completely spent. We will transfer approximately $200 from Travel account to cover. Bookmobile Expenditures: 5400: Considerable savings in the Telethon account. We are tracking to verify that no charges are being inappropriately made to other library accounts. 7045: Contract for new bookmobile was not awarded. City was convinced to delete requirement for alternate fuel engine and reissued bid. Library Board of Trustees Conference monies available for Legislative Day and for one attendee to Public Library Association Conference in March. -2- Schedule A REVENUE REPORT FINES MEDIA REF Jan-01 & FEES RENTALS SERV. 01-Jan 02-Jan $519.09 $396.40 $10.00 03-Jan $769.13 $262.91 $0.00 04-Jan $345.30 $461.51 $0.00 January 5 & 6 $861.27 $377.98 $19.00 $0.00 $0.00 $0.00 07-Jan $767.48 $209.38 $5.00 08-Jan $540.35 $160.85 $0.00 09-Jan $508.79 $191.71 $10.00 10-Jan $359.64 $224.26 $0.00 11-Jan $224.12 $406.94 $10.50 January 12 & 13 $679.97 $425.45 $0.00 $0.00 $0.00 $0.00 14-Jan $421.94 $233.00 $2.00 15-Jan $678.71 $209.82 $0.00 16-Jan $523.18 $258.09 SQ00 17-Jan $621.70 $263.91 $0.00 18-Jan $278.94 $509.59 $9.00 January 19 & 20 $268.49 $175.27 $10.00 $0.00 $0.00 $0.00 21-Jan 22-Jan $801.74 $292.91 $0.00 23-Jan $463.76 $257.87 $10.93 24-Jan $430.71 $207.01 $2.00 25-Jan $202.46 $538.97 $0.00 January 26 & 27 $575.57 $495.13 $5.00 $0.00 $0.00 $0.00 28-Jan $721.50 $204.70 $17.00 29-Jan $507.82 $189.50 $7.05 30-Jan $522.34 $238.36 $8.30 31-Jan $330.15 $244.65 $0.00 $12,924.15 TOTALS: $11,480.15 $7,436.17 $125.78 January 2001 TOTALS $10,926.76 $5,893.78 $130.79 % CHANGE 5% 26% -4% 2001/02 Rev 2000/01 Rev TOTAL LIBRARY INCOME $19,042 $16,951 Comparison of Actual 2001/02 Actual 2001/02 Projected to Projected daily revenue Daily Revenue Daily Revenue Daily Average Fines $370.33 $343.83 Daily Average Media $256.84 $177.65 Daily Average Ref. Fees $4.49 $8.59 DALLY TOTALS $631.66 $530.07 GAIN/LOSS ON PRO J: $3,149 Schedule B BALANCE SHEET January FY 2001/2002 Revenues Earned Projected Loss/Gain Fines & Fees $71,698 $70,141 $1,556 2.2% Media Rentals $48,073 $31,089 $16,984 54.6% Technology Center Revenue/ $6,565 $8,750 ($2,185) -25.0% Print Fees $2,179 $2,917 ($738) -25.3% Information Services Fees $870 $1,752 ($882) -50.4% Direct Loan $40,300 $21,000 $19,300 91.9% Totals: $169,684 $135,649 $34,035 25.1% Balance for Year through January $34,035 /Y Schedule C LIBRARY EXPENDITURES JUL AUG SEP OCT NOV DEC JAN TOTALS SPENT PER FUNDS % % OF 2001/2002 1290601 CATEGORY REMAINING SPENT YEAR PERSONNEL 58% 5000 REGULAR SALARIES $620,790 $23,008 $69,454 $46,414 $53,522 $46,071 $46,071 $68,664 $353,2O3 $353,203 $267,587 57% 5010 PARTTIME SALARIES $287,69O $12,711 $41,507 $25,3O3 $19,360 $24,833 $2O,360 $35,469 $179,543 $179,543 $108,147 62% 5O3O FRINGE BENEFITS $237,940 $19,828 $19,828 $19,828 $19,828 $19,828 $19,828 $19,828 $138,796 $138,796 $99,144 58% TOTAL PERSONNEL $1,146,420 $55,547 $130,789 $91,548 $92,710 $90,732 $86,259 $123,961 $671,542 $671,542 $474,878 59% OPERATIONS 5100 TRAVEL & MEETINGS $4,000 $1,729 $2,271 43% Internet Librarian Conference $743 $63 $806 Hood - workshop $18 $18 Clark - workshops $76 $34 $75 $185 Perera - Institute $74 $74 Meeting Supplies $24 $40 $65 $130 Inservice Workshops $0 ILS Workshops $0 CLA Conference $305 $305 Library in service $212 $212 CLA Legislative Day $0 6105 MILEAGE $5,800 $2,648 $3,152 46% Auto Allowance $4,800 $369 $554 $369 $369 $369 $369 $2,400 $2,400 $2,400 50% Reimbursement $1,000 $0 $248 $752 25% Garcia $25 $31 $30 $43 $23 $153 Pages $19 $25 $22 $65 Manela $0 Corwin $0 Janecek $0 Conference Mileage $30 $30 5152 COMPUTER SOFTWARE $200 $0 5160 MEMBERSHIP DUES $2,150 $1,882 $268 88% American Library Assoc. $450 $195 $195 $195 $255 43% MCLS Associate Membership $0 $150 $150 $150 ($150) #DIV/0! California Library Assoc. $200 $210 $210 $210 ($10) 105% Inland Library system $1,500 $1,327 $1,327 $1,327 $173 88% CALTAC 0 $0 $0 $0 #DIV/0! 6200 MAINTENANCE/OPER $197,310 $105,126 $92,184 53% Printing/Postage $2,000 $2,022 ($22) 101% Printing $1,342 $1,342 Postage $340 $170 $170 $680 Office Supplies $20,000 $0 $19,367 $633 97% Cataloging Supplies $2,080 $4,802 $3,826 $201 $4,351 $15,261 Computer Table/Book trucks/File Cabinets $0 Photography $36 $36 $71 8 Ave. graphics $0 Office Depot $22 $628 $2,626 $3,276 Office machine repair $0 Letterhead $0 Miscellaneous $165 $4 $106 44.89 $319 Petty Cash $0 Computer supplies $115 $236 $351 Stationary $0 Federal Express $18 $18 Board Supplies $70 $70 Special Program Supplies $10,000 $0 $2,506 $7,494 25% Children's Supplies $39 $172 $24 $9 $194 $437 Children's Programs - Friends $700 $595 $100 $21 $261 $1,677 Senior Services $0 Interlibrary Loan $0 Adult Programs & Outreach $65 $242 $306 Summer Reading Program (FR) $10 $76 $85 Furnishings $0 Books/Materials $139,900 $79,770 $60,130 57% Encumbrances $0 Bookstore rush $2,024 $809 $35 $2,869 Young Adult Books $37 $37 Childrens Books $1,039 $4,656 $9,962 $2,917 $2,056 $20,630 Brodar[ Books $24~588 $4,401 $2,676 $10,857 $42,521 Reference Books $442 $369 $1,059 $520 $2,136 $4,526 Data Bases-Poem Finder $1,105 $1,105 Books on Tape - Friends $15 $81 $50 $344 $490 Video $692 $567 $1,118 $24 $2,601 CD's (music) $2,000 $2,000 $825 $4,825 DVD's $11 $34 $120 $166 Spanish Language $0 Book Replacement Fund $11,410 $0 Magazines/Publications $12,000 $649 $55 $231 $4 $216 $1,156 $1,156 $10,844 10% Training $1,000 $29 $276 $305 $305 $695 30% Bindery $1,000 $0 $0 $1,000 0% 5281 EQUIPMENT MAINT/DEPREC $520 $0 $0 $520 0% 5300 CONTRACT SERVICES $142,000 $77,515 $64,485 55% Book Processing $24,000 $1,402 $4,697.34 $1,393 $2,132 $9,625 $9,625 $14,375 40% Children's Programming Fund $3,000 $0 Collection Agency $5,000 $1,168 $833 $854 $226 $3,080 $3,080 $1~920 62% Dynix System Maintenance $35,000 $22,857 $22,857 Evening Meeting Charges $0 $0 $0 OCLC $60 $206 $75 $58 $19 $420 Offic Equip/Maintenance $15,000 $6,534 $15,000 44% Typewriter Repair $0 Xerox Fund $927 $1,893 $927 $927 $1,859 $6,534 S.B~ County $50,000 $4,167 $4,167 $4,167 $4,167 $4,167 $4,167 $4,167 $29,167 $29,167 $20,833 58% Self Check Maintenance $7,000 $583 $583 $583 $583 $583 $583 $583 $4,083 $4,083 $2,917 58% Telephone Maintenance $3,000 $250 $250 $250 $250 $250 $250 $250 $1,750 $1,750 $1,250 58% 5400 TELEPHONE $18,000 $3,737 $14,263 2t% 477-2720 $428 $428 989-8277 (Rotary line) $268 $275 $333 $353 $342 $1,571 989-0871 $61 $113 $174 989-0821 $107 $105 $238 $120 $118 $688 181-1185 (T1 line) $377 $377 483-1218 $25 $25 476-2793 (ISDN Line) $0 980-0871 (EMS & Security) $56 $56 980-4361 (Elevator) $24 $56 $28 $108 987-3271 (Irrigation Sprink.) $0 987-9671 $0 989-6904 (Public Fax) $27 $60 $28 $115 481-6724 $56 $56 MCI $30 $110 $140 5402 WATER UTILITIES $3,000 $1,686 $1,314 56% Inside Use $340 $328 $432 $1,100 Landscaping $238 $274 $512 Fireline water $37 $37 $74 5403 ELECTRIC UTILITIES $52,000 $6,175 $7,460 $8,202 $7,186 $6,344 $6,249 $4,878 $46,495 $46,498 $5,505 89% TOTAL LIBRARY BUDGET $1,571,200 $68,979 $174,718 $146,336 $145,130 $115,320 $100,316 $161,562 $912,360 $912,360 $658,840 58% ADULT LITERACY JUL AUG SEP OCT NOV DEC JAN TOTALS SPENT PER FUNDS % % OF 298 60t 2000/2001 CATEGORY REMAINING SPENT YEAR PERSONNEL 5000 REGULAR SALARIES $26,040 $950 $2,850 $1,821 $1,900 $2,375 $2,033 $3,263 $15,191 $15,191 $10,849 58% 5010 PART TIME SALARIES $6,000 $387 $1,567 $622 $563 $610 $493 $857 $5,099 $5,099 $901 85% 5030 FRINGE BENEFITS $9,750 $813 $813 $813 $813 $813 $813 $813 $5,688 $5,688 $4,063 58% TOTAL PERSONNEL $4t,790 $2,150 $5,229 $3,255 $3,275 $3,798 $3,338 $4,932 $25,977 $25,977 $'15,813 62% OPERATIONS 5t00 TRAVEL & MEETINGS $1,600 $262 $t,338 16% Literacy Meetings $9 $13 $225 $24 $262 Southern California Librar,/Literacy Network Conference $0 Adult Learner Conference $0 CLA Conference $0 5105 MILEAGE $380 $103 $106 $21 $230 $230 $t50 91% 5160 MEMBERSHIP DUES $180 $0 $t80 0% California Literacy $60 $0 SCLLN $100 $0 5200 MAINTENANCEIOPER $t,400 $801 $899 57% Office Supplies $1,300 $429 $100 $49 $578 $722 0% Families for Literacy Curriculum Materials $1,000 $0 $1,000 Literacy Celebration $151 $151 Books/Materials $500 $0 $500 0% Tutor Inservice $200 $34 $37 $72 $0 $0 5300 CONTRACT SERVICES $2,930 $0 $2,930 0% Tutor Trainffig $2,500 $100 $600 $700 $700 $1,800 28% $0 TOTAL LIBRARY BUDGET $48,280 $2,150 $5,671 $3,255 $3,889 $3,941 $3,438 $5,626 $27,970 $27,970 $20,830 58% FAMILIES FOR LITERACY JUL AUG SEP OCT NOV DEC JAN TOTALS SPENT PER FUNDS % % OF 308 602 2001/2002 CATEGORY REMAINING SPENT YEAR PERSONNEL 58% 5000 REGULAR SALARIES $8,680 $633 $950 $633 $633 $633 $633 $623 $4,739 $4,739 $3,941 55% 5010 PART TIME SALARIES $18,63O $511 $1,533 $1,086 $958 $997 $895 $1,278 $7,258 $7,258 $11,372 39% 5030 FRINGE BENEFITS $3,580 $298 $298 $298 $298 $298 $298 $298 $2,088 $2,088 $1,492 58% TOTAL PERSONNEL $30,89O $t,443 $2,782 $2,018 $t,890 $t,928 $1,826 $2,199 $14,086 $14,086 $t6,804 46% OPERATIONS 5100 TRAVEL & MEETINGS $500 $0 $500 Literacy Meetings $0 $0 5200 MAINTENANCEIOPER $500 $0 $500 Office Supplies $200 $0 $200 0% Families for Literacy Curriculum Materials $100 $0 $100 Books/Materials $100 $0 $100 0% FFL Storytimes $100 $0 $100 0% TOTAL LIBRARY BUDGET $31,880 $1,443 $2,782 $2,018 $1,890 $1,928 $1,826 $2,199 $14,086 $14,086 $t7,804 44% AFTER SCHOOL LEARNING PROGRAM JUL AUG SEP OCT NOV DEC JAN TOTALS SPENT PER FUNDS % % OF Cost Center 1290603 2001/2002 CATEGORY REMAINING SPENT YEAR PERSONNEL 58'/. 1100 REGULAR SALARIES $16,260 $594 $1,781 $1,187 $1,187 $1,187 $1,187 $1,744 $8.866 $8,866 $7,394 55% 1300 PART TIM E SALARI ES* $3,120 $0 $0 $0 $0 $0 $0 $0 $0 $0 1900 FRINGE BENEFITS $5,080 $507 $507 $507 $507 $507 $507 $507 $3,549 $3,549 $2,531 58% TOTAL. PERSONNEL $25,460 $1,100 $2,288 $1,694 $1,694 $1,694 $1,694 $2,251 $12,415 $'12,4t5 $t3,045 49% OPERATIONS 5100 TRAVEL & MEETINGS $500 $59 $33 $93 $93 $407 0% 5200 MAINTENANCF. JOPER $500 $503 ($3) 101% Office Supplies $250 $200 $36 $106 $27 $12 $381 $250 0% Books/Materials $250 $18 $18 $250 0% Training refreshments $73 $31 $104 5300 CONTRACT SERVICES $1,000 $1,000 $0 Tutor Training $1,000 $500 $500 $1,000 $1,000 $0 100% TOTAL LIBRARY BUDGET $27,460 $1,800 $2,397 $1,694 $1,694 $1,860 $1,755 $2,811 $14,011 $15,011 $13,042 55% BOOKMOBILE SERVICES JUL AUG SEP OCT NOV DEC JAN TOTALS SPENT PER FUNDS % % OF Cost Center 1290604 2001/2002 CATEGORY REMAINING SPENT YEAR PERSONNEL 58% 5000 REGULAR SALARIES $39,720 $1,449 $4,348 $2,898 $2,898 $2,898 $2,898 $4,348 $21,738 $21,738 $17,982 55% 5010 PART TrME SALARIES $19,680 $760 $1,153 $1,823 $2,025 $5,761 $5,761 $13,919 29% 5030 FRINGE BENEFITS $15,090 $1,258 $1,258 $1,258 $1,258 $1,258 $1,258 $1,258 $8,803 $8,803 $6,288 58% TOTAL PERSONNEL $74,490 $3,466 $5,605 $4,156 $4,156 $5,309 $5,979 $7,630 $36,302 $36,302 $38,188 49% OPERATIONS 5~100 TRAVEL & MEETINGS $'1,000 $0 $905 $78 $983 $983 $17 98% 5105 MILEAGE $100 $27 $27 $27 $73 27% 5200 MAINTENANCE/OPER $I~1.000 $4.589 $6,411 42% Office Supplies $2,000 $0 $175 $567 $57 $590 $200 $1,589 $411 79% Books/Materials $50,000 $0 $1,000 $1,000 $1,000 $3,000 $47,000 6% 5300 CONTRACT SERVICES $4,000 Contract Pedormers $2,000 $0 Marketing $6 $0 5400 TELEPHONE UTILITIES $10,000 $0 $29 $9,97~1 Cellular Technology $10,000 $29 $29 7044 CAPITAL OUTLAY/EQUIPMENT $10,000 $0 $1,27~1 $8,729 13% Receipt Printer $591 $679 $1,271 Laser Scanner $0 7045 CAPITAL OUTLAY/VEHICLES $200,000 $0 $8 $0 $200,000 0% Bookmobile $0 ADA Compliance $0 Cyber Capability $0 7047 CAPITAL OUTLAY/COMPUTER EQUI $10,080 $0 $10,000 4 Standard Computers $10,000 $0 $0 $10,000 0% TOTAL LIBRARY BUDGET $316,590 $3,466 $5,780 $4,156 $6,247 $7,045 $7,647 $8,859 $43,201 $43,201 $314,389 t4% LIBRARY BOARD OF TRUSTEES JUL AUG SEP OCT NOV DEC JAN TOTALS SPENT PER FUNDS % % OF Cost Center 4535 2001/2002 CATEGORY REMAINING SPENT YEAR 58% OPERATIONS 3100 TRAVEL & MEETINGS $3,000 $443 $443 $2,557 15% Workshops $150 LO $155 Wimbedy $125 Womack $163 Bradshaw CLA Legislative Day $57 Caltac Sessions $71 3956 DUES $350 $0 $350 0% Caltac $65 TOTAL LIBRARY BUDGET $3,350 $0 $0 $0 $318 $125 $0 $343 $443 $443 $2,907 13% R A N C H O C U C A M O N G A PUBLIC LIBRARY Staff Report DATE: February 14, 2002 TO: President and Members of the Board of Library Trustees FROM: Deborah Kaye Clark, Library Director SUBJECT: PROPOSED GOALS FOR 2002~2003 BUDGET PROCES~ RECOMMENDATION That the Board review the budget goals attached and, after discussion, list and prioritize the goals for 2002/2003. BACKGROUND/ANALYSIS The attached goals were approved by the Library Board during the budget process for 2001/2002. They were based on the goals as developed in the Library Master Plan. Staff believes that many of these goals are still appropriate, some need to be re-examined and reprioritized. It is appropriate that the Library Board discuss the goals, determine in new goals should be added and prioritize their importance in the year ahead. FISCAL IMPACT None at this time. / ~')e~spectfully submitted, Library Director ,....j RANCHO CUCAMONGA PUBLIC LIBRARY BUDGET PROPOSAL 2002/2003 The following budget proposal is based on a plan of service that focuses on the goals developed by the Rancho Cucamonga City Council, the Library Board of Trustees and Library Staff as part of the Library Master Plan process completed in 2000. In addition to special activities highlighted by the budget, Library Staff will be circulating and shelving an estimated 750,000 items, answering approximately 110,000 information questions and purchasing some 10,000 titles in the course of the year. BASED ON THE LIBRARY MASTER PLAN OF 2000, THE BUDGET GOALS FOR THE RANCHO CUCAMONGA PUBLIC LIBRARY DEVELOPED BY STAFF FOR 2002/2003 ARE: GOAL 1: PROVIDE SERVICE EXCELLENCE AT EVERY PUBLIC SERVICE LOCATION GOAL 2: EXPAND BOOK COLLECTION GOAL3: EXPAND ON-LINE ACCESS TO LIBRARY SERVICES TO THE COMMUNITY GOAL 4: DEVELOP OUTREACH SERVICES GOAL 5: MAXIMIZE THE USE OF THE EXISTING LIBRARY FACILITY GOAL 6: PLAN FOR THE PROPOSED NEW BRANCH LIBRARY FACILITY Goals Proposed to Meet the Challenges After discussing project consultant recommendations, the Library Board of Trustees recommends the following short term, intermediate term and long term goals: Short Term Goals (0 to 2 years) 1. Expand book collection through off site storage. * 2. Identify means of increasing capacity of existing Library, including the installation of more shelving and compact (sliding) shelving. 3. Increase hours of operation--mornings, evenings and weekends. 4. Expand on-line access to library sen/ices to the community (24 hours X 7 days). 5. Responding to the growth of the community and as resources allow, develop collaborations with other city departments, school districts and non profit agencies to provide outreach library sen/ices in existing facilities. Outlets will offer services with different emphasis than current library (bookmobile, youth library in a Community Center, homework center in a Teen Facility, etc.). Evaluate the need for these services as new dedicated library facilities emerge. 6. Investigate options and create funding mechanism for library system growth. Intermediate Term Goals (2 to 5 years) 1. As the eastern side of the City develops, develop a 10,000-15,000 sq. ff. branch library, on a location which allows for future expansion. Target Proposition 14 as a possible source for funding. 2. Continue to utilize emerging technologies to provide cost effective library services directly to the homes of library customers and where residents gather. Long Term (5-20+ years) 1. As the community grows and as financial resources allow, develop a new 25,000- 35,000 sq. ft. Library (expandable). Target Proposition 14 as a possible source for funding. 2. When community growth on the east side of the community develops, expand branch to 20,000-30,000 sq. ft.. 3. As the entire community reaches build-out, evaluate the existing library model of three library resource centers and state of the art technology for cyber services to determine if the library needs of the community are adequately met. * Italicized items are those goals addressed already through the 2000/2001 budget. R A N C H O C U C A M O N G A PUBLIC LIBRARY SlaffR port DATE: February 14, 2002 TO: President and Members of the Library Board of Trustees FROM: Deborah Kaye Clark, Library Director SUBJECT: LIBRARY BOARD LIAISONS RECOMMENDATION: That the Library Board review proposed descriptions of duties for Board member liaison positions, and take appropriate action. BACKGROUND/ANALYSIS: The liaison positions below were determined by the Library Board at their last meeting. Staff considered the library needs for the position and created a rough draft "job description" for the Board's consideration and review. School Services/Bookmobile (Current appointee: Joyce Womack) · Work with the Library Foundation Board in contacting School Districts for the Telethon event. · Promote library events and needs to the School Districts. · Promote the use of the Kidsmobile to the schools. · Propose ways that the Library can support the mission of the schools. · Support School/Library partnerships at Council or other civic meetings. · Be prepared to speak on Library activities and services to the schools. · Help promote partnerships between schools and the Library. Business Services (Current appointee: Dobbin Lo) · Work with the Library Foundation Board in contacting local businesses and the Chamber of Commerce in promoting the annual Telethon. · Promote library events and services to business, emphasizing what the library can offer the businessperson. · Advise on key areas of additional services to business. · Be prepared to speak on Library activities and services to businesses. · Help promote partnerships between businesses and the Library. Foundation Board (Current appointee: Donna Bradshaw) · Serve as a Director on the Library Foundation with all voting powers. · Attend monthly and special meetings. · Report to the Library Board on the activities of the Foundation. · Work with the Foundation on the Library Telethon and other fundraising projects. Literacy Services (Current appointee: Donna Bradshaw) · Work with Literacy Staff from the joint Rancho Cucamonga and Upland Library program to provide and improve literacy services. · Attend all Literacy functions to thank volunteers. · Attend tutor/training workshops to meet and greet new volunteers. · Support literacy projects at Council and other civic meetings. · Be prepared to speak on Literacy activities and services. · Help promote partnerships between community agencies and the Library, -2- Senior Services (Current appointee: Bob Howdyshell) · Promote library events and services to seniors, emphasizing what the library can offer the senior. · Advise on key areas of additional services to seniors. · Support Senior Services at Council or other civic meetings. · Be prepared to speak on Library activities and services to the seniors. Technology Services (Current appointee: Ravenel Wimberly) · Promote currently available technology to the residents, emphasizing what the library can offer the senior. · Advise on potential services the library might offer through technology. · Participate on panels and focus groups involving technology. · Support Library Technology initiatives at Council or other civic meetings. · Help promote partnerships that will bring more innovative technology to the Library. Young Adult Services (Current appointee: Bob Howdyshell, Joyce Womack) · Promote currently available technology to the residents, emphasizing what the library can offer the senior. · Advise on potential services the library might offer to Young Adults. · Assist in developing a Young Adult Board for the Rancho Cucamonga Public Library. · Participate on panels and focus groups involving service to Young Adults · Support Young Adult services at Council or other civic meetings. Library Director PLA 2002 Preconference Programs Page 1 of 8 PLA 2000 logo PLA 2002 Pre- and Postconference Programs Preconference One* Marketing Research for Information Professionals: A Practical Approach Wed., March 13, 9:00 a.m.-l:00 p.m. Target Audience: Public librarians that make decisions requiring a variety of data, either gathered internally or from external sources. In today's era of tightening library budgets, it is more important than ever for public libraries to have access to up- to-date information regarding the community the library serves, and the library's users and potential users. Analysis of such data offers the library manager the best opportunity to make optimum decisions such as whether to close or open a branch, when to change a service or eliminate certain materials, and more. This half-day course will introduce participants to: · Where the marketing research process fits into the marketing plan o The six stages of the marketing research process · How new technologies can facilitate the process Presenter: Dr. Christine Koontz, Florida State University, Tallahassee. Preconference Two* Weed It and Reap: Weeding Your Library Collections Tues., March '12, 9:00 a.m.-5:00 p.m. Wed., March 13, 9:00 a.m.-l:00 p.m. Target Audience: Library staff involved in weeding or collection development. Keep investigative reporters out of your dumpster! In a lighthearted, but informative way, a team http://www.pla.org/conference/conf02/preconf, html 02/14/2002 PLA 2002 Preconference Programs Page 2 of 8 of "ninja weeders," wilt take attendees through the paces of weeding and maintaining Adult, Teen, and Children's collections, including audiovisual materials. The program will include examples of what to "pitch" or keep and will underscore the importance of developing a good collection development policy. Speakers also will provide tips for streamlining the weeding process and will demonstrate how to use the CREW Method and discuss other resources. The "ninjas" have done it all- sometimes incorrectly-and want you to learn from their mistakes. Participants will: · Learn to weed more efficiently · Come to understand the importance of a strong collection development manual · Learn how to combine collection development and weeding to make for a more active and useful library collection Presenters: David Bullock, Cuyahoga County Public Library, Parma, Ohio; Pat Dempsey, Cuyahoga County Public Library, Parma, Ohio; Melanie Deutsch, Cuyahoga County Public Library, Parma, Ohio; Dianne Discenzo, Cuyahoga County Public Library, Mayfield Village, Ohio, Sue Anne Wolf, Cuyahoga County PL, Solon, Ohio. Preconference Three* Building the Perfect Library Tues., March 12, 9:00 a.m.-5:00 p.m. Wed., March 13, 9:00 a.m.-l:00 p.m. Target Audience: Public library administrators and trustees. Involved in a public library building project? Attend this preconference program and learn from experts how to avoid the perils and pitfalls of a building experience. The focus will be on practical advice from experienced architects and librarians who have been involved in more than one public library building program. Speakers wilt cover many topics including the architect's original design concept; the nitty gritty of construction documents; lighting and budgeting; setting the right ambiance with furniture, fixtures, and signage; and accepting gifts and recognizing donors. Presenters will show how the library's goals and object- ives can be combined with the architect's philosophy to create the concept that leads to an exceptional final product. If you missed this excellent, comprehensive workshop at the 2001 PLA Spring http://www.pla.org/conference/confO2/preconf, html 02/14/2002 PLA 2002 Preconference Programs Page 3 of 8 Symposium, here is another opportunity. Participants will: · Become familiar with the basic tools and language of the construction trade · Hear about various types of lighting such as impact and maintenance · Learn how to solicit gifts and recognize potential donors · Understand how to formulate a realistic building project budget Presenters: Rita Hamilton, Phoenix Public Library, Arizona; Christine Lind Hage, Clinton-Macomb Public Library, Michigan; James Keller, VITETTA Philadelphia, PA; Walter McGuire, St. Louis Public Library, Missouri; James Mumby, Fanning/Howey Associates, Michigan; Clara Nalli Bohrer, West Bloomfield Township Public Library, Michigan; Hedra Peterman, Free Library of Philadelphia, Pennsylvania; Doug Sayles, TMP Associates, Inc., Michigan; Stephen Smith, TMP Associates, Inc., Michigan; Karl Thornton, Alternative Work Environments Conshohocken, PA; John Waldrop, TMP Associates, Inc., Michigan; Denelle Wrightson, Phillips Swager Associates, Texas Preconference Four* Readers'Advisory Service: Heading for the High Chaparral Tues., March 12, 9:00 a.m.-5:00 p.m. Wed., March 13, 9:00 a.m.-l:00 p.m. Target Audience: Public library administrators and staff involved in the development and delivery or readers' advisory services. Research shows that many libraries lack an organized approach to meeting the needs of fiction readers. This program will provide attendees with an overview of the steps that will lead to organized, comprehensive, and effective readers' advisory service. This program will also assist attendees in assessing the impact on readers' advisory services of new technologies such as books-on-tape, electronic books, and library websites. Participants will: · Increase their understanding of contemporary publishing and the opportunities and the challenges presented for http://www.pla.org/conference/conf02/preconf, html 02/14/2002 PLA 2002 Preconference Programs Page 4 of 8 libraries serving fiction readers by contemporary publishing · Learn how to create read-alike lists using a field-tested process for creating these lists · Acquire a framework and a process for developing library staffs ability to conduct effective readers' advisory interviews · Increase knowledge of effective strategies for integrating readers' advisory services into library websites · Enjoy a presentation by keynote speaker, Western- genre author, Elmer Kelton Presenters: Mary K. Chetton, Queens College, Flushing, New York; David Carr, University of North Carolina at Chapel Hill; George Guidall, Recorded Books, Prince Frederick, Maryland; David Hartwell, Tom Doherty Associates, Inc. TOR Books, New York, New York; Roberta Johnson, Des Plaines Public Library, Illinois; Catherine Ross, Middlesex College, London, England; Joyce Saricks, Downers Grove Public Library, Illinois; Duncan Smith, NoveList/EBSCO Publishing, Durham, North Carolina; Ina Stern, Algonquin Books of Chapel Hill, North Carolina; Cathleen Towey, Port Washington Public Library, Port Washington, New York Preconference Five* Respect and Responsibility in Storytelling: Who Can Tell Which Story and Why Tues., March 12, 9:00 a.m.-4:00 p.m. Wed., March 13, 9:00 a.m.-12:00 p.m. Target audience: Children's librarians Four masters of storytelling and writing will breathe life into stories from around the world. They wilt give you tips on how to research, interpret, and tell your own stories, and describe their experiences of collecting stories for publications from many different countries, including the British Isles, Africa, Mexico, Native America, and more. They will guide you on a journey of the heart, and show you the importance of keeping the stories alive. Participants will learn: · The appropriate approach to multicultural storytelling, including the pros and cons of telling stories from cultures other than your own · How and where to find resources for research · Techniques for making a story your own http:/Iwww.pla.orglconferencelconfO21preconf, html 02/14/2002 PLA 2002 Preconference Programs Page 5 of 8 · Hear a variety of stories from around the world, including a presentation from a Native-American storyteller Presenters: Margaret MacDonald, King County Library System, Bothell, Washington; Heather McNeil-Nix, Deschutes Public Library System, Bend, Oregon; Angel Vigil, Colorado Academy, Denver, Colorado; Native-American storyteller to be announced. Preconference Six* Working Cooler Not Harder: Youth Development and the Public Library Tues., March 12, 9:00 a.m -5:00 p.m. Wed., March 13, 9:00 a.rn.-l:00 p.m. Target Audience: Administrators and Young Adult Librarians Looking to transform your library's young adult services? This preconference program can help you achieve that goal. The first day will concentrate on an introduction to youth development, a review of best practices, and evaluation. At Wednesday's half-day program participants will work on creating a unique service plan or grant proposal for their library. For best results a manager and a practitioner should attend from each library. Program limited to 100 participants with preference given to teams from the same organization. Participants will: · Learn how to listen to teens and engage them as active partners in developing and implementing service plans. · Review best practices from the "Public Libraries as Partners In Youth Development (PLPYD)" initiative and from the Chicago Public Library (CPL). · Learn strategies for measuring and describing success to enhance program quality and promote sustainability. Work with PLPYD and CPL staff members to create an individual service plan or grant proposal based on information gleaned at this program. Presenters: To be announced. Preconference Seven* Click Here First: Make Your Library Website the Stickiest Spot in Town Tues., March 12, 9:00 a.m.-5:00 p.m. http://www.pla.org/conference/conf02/preconf, html 02/14/2002 PLA 2002 Preconference Programs Page 6 of 8 Target Audience: Librarians/Administrators Help your library become the information center of the community! Attendees at this preconference program will explore strategies for increasing the visibility and usefulness of their library's website. Program will focus on using marketing, technology, partnerships, and Website design and content to achieve that goal. Participants will: · Explore successful marketing strategies for their libraries · Learn how to design a knockout website that attracts frequent visitors · Discover how and where to make the connections that will enhance the library's role in the community Presenters: Maxine Bleiweis, Westport Public Library, Connecticut; Michael Miller, PC Magazine; Additional speakers to be announced. Preconference Eight* PR-iffic! Getting Specific About Promoting Your Terrific Library! Tues., March 12, 9:00 a.m.-5:00 p.m. Wed., March 13, 9:00 a.m.-l:00 p.m. Target Audience: Library public relations staff members Four Arizona "PR-ologists" present the tools and techniques for creating the perfect public relations plan. Offered will be: writing the PR plan, gaining visibility in the community, designing eye-catching graphics, media relations, using a website as a promotional tool, and training staff in library promotions. This course is designed for the beginning "PR- ologist" and for those wishing to add zip, zing, and plenty of pizzazz to a current PR campaign. The program is guaranteed to be upbeat, educational, and offer the necessary tools of getting your library noticed! Participants will: · Learn the basic techniques of library promotion · Learn the golden rules of successful fundraising · Learn how to use the library's website for publicity purposes http:llwww.pla.orglconferencelconfO21preconf, html 02/14/2002 PLA 2002 Preconference Programs Page 7 of 8 Presenters: Dana Braccia, Scottsdale, Arizona; David Hunenberg, Peoria Public Library, Peoria, Arizona; Amy Williams, Phoenix Public Library, Phoenix, Arizona; Marybeth Gardner, Chandler Public Library, Chandler, Arizona. Postconference Program What Makes a Leader? Key Competencies for Public Library Leaders in the 21st Century Saturday, March 16, 2:00 - 5:00 p.m. Sunday, March 17, 9:00 a.m. - 1:00 p.m. This program will be held at the Phoenix Public Library. Postconference Schedule Saturday, March 16 2:00 - 5:00 p.m. Workshop 6:00 p.m. Reception 7:30 - 9:00 p.m. Dinner Sunday, March 17 8:00 a.m. Continental Breakfast 9:00 a.m. - 1:00 p.m. Workshop Presenters: Josephine Bryant, Toronto Public Library (Canada); Susan Kent, Los Angeles Public Library; Sandra Nelson, Consultant, Nashville, Tennessee. What makes a leader? The challenge of library managemnet in the 21st century is to provide leadership while trying to balance new and traditional services in a climate of fiscal restraint, increased accountability, and increaded competition. Skilled leaders are those who understand the competencies required to move institutions forward, cope with change, inspire their staff, provide excellent customer service and deal with political realities. A workshop for those interested in learning about how to acquire and refine the key competencies needed by public library leaders in the 21st century. Participants will learn: · The success factors and competency profiles for library leaders · How to identify core competencies for library leaders · How to identify methods for integrating leadership skills development into your library http:llwww.pla.orglconferencelconfO21preconf, html 02/14/2002 PLA 2002 Preconference Programs Page 8 of 8 Thanks to the Bertelsmann Foundation and the Phoenix Public Library for cosponsorship of this event. r~-~ Public Library Association a division of the American Library Association Revised 10/24/01 http://www,pla.org Copyright © 2001 by American Library Association Questions? Comments? Contact us atpla@ala.org or call 800-545-2433 x5PLA http://www.pla.orglconference/confO2/preconf, html 02/14/2002 PLA 2002 Conference Program Schedule Thursday Page 1 of 10 Thursday, March 14, 2002 PUBLIC LIBRARY 8:30 a.m. A SSOCIA TION A division of the American Libra~ Library and Museum Partnerships: Reaching New Association Audiences Listen to two presentations about successful Chicago,50 East HuronlL 60611Street library/museumpartnerships: the ArtContext project between 1-800-545-2433, ext. 5PLA the Rhode Island School of Design Museum and the pla@ala.org Providence Public Library, an artist residency program at neighborhood branches; and the InfoZone project between the Indianopolis-Marion County Public Library and the Return to Children's Museum of Indianopolis, the establishment of a Preliminary Program library branch at a children's museum. Learn about the Page challenges and opportunities for libraries of working with local museums and the two different funding models used. Return to PLA Conference Page Behind Closed Doors: How the Newbery and Caldecott Award Winners are Selected Return to Life on the Caldecott and Newbery Committees - what is it PLA Homepage really like? This program will detail the intricate process by which Caldecott and Newbery Award winners are chosen. Return to ALA Homepage Books 'R Us - The Library as an Anchor "Store" in the Mall of the Future Libraries seek prime real estate for branch library locations - highly visible, conveniently accessible sites. Mall developers seek an increasingly diverse mix of retail, entertainment, and services in competition for customers. A mall redevelopment project near a branch slated for expansion offered a partnership opportunity in Indianapolis' Glendale Mall Square Library. Skeptics questioned plans for the $3 million, 29,000 sq. ft. space. Unique elements include raised floor; L'ego Mindstorms installation in a YA area; quiet reading lounge with fireplace and mute TV; coffee shop; and joint promotional ventures with mall tenants. The first year's results, including patron/shopper surveys, offer insights for future library/retail environments. Building Language Collections to Serve Multilingual Library Communities How can public librarians meet the needs of traditional users as well as new population groups seeking materials in many languages? Speakers will discuss vendors and services that can help public librarians make informed decisions when building multilingual collections. http://www.pla.org/conference/conf02/thursday.html 02/14/2002 PLA 2002 Conference Program Schedule Thursday Page 2 of 10 Face to Face: Strategies for Effective Consumer Health Communication This workshop will provide communication strategies to help librarians effectively provide consumer health information. From working with distraught patrons to understanding ethical issues, attendees will learn how to implement successful Consumer Health Information Services in their libraries. Get Your Money's Worth: Choosing and Using a Consultant More library managers are using consultants than ever before. Some find working with consultants very helpful; others are less than enthusiastic about the experience. This workshop will show library managers how to get full value for consultant services by selecting the right consultant and by using the consultant's time and skills effectively. Two experienced consultants will tell you everything you need to know to get your money's worth. If You Hire the Right People, You Can Teach Them Anything Have you hired people who have memorized Dewey to four digits but can't answer a reference question? How about someone who irritates and alienates other staff members? This program will show you interview techniques that will help you pick the right candidate for the job and for your library. Internet Issues for Rural Public Library Systems The Avery-MitchelI-Yancey Regional Library System located in rural Burnsville, North Carolina recently became the target of Internet challenges. The Internet challenges came from a small conservative group backed by the American Family Association. For eight months, the library administrator, board, and staff dealt with this issue, which led to a lawsuit filed against the Board of County Commissioners. Attendees at this program will hear how the library dealt effectively with this problem. Issues to be addressed include First Amendment and other legal issues, Internet policies, and public relations among the library, the community, and the local government. Teen Central: Creating a Unique Teen Space at Phoenix Public Library Architect Will Bruder and Phoenix Public Library staff members will discuss the process they followed to design their popular teen space. Includes a discussion of lighting, furniture, materials, audio-visual components, and http:llwww.pla.orglconferencelconfO21thursday.html 02/14/2002 PLA 2002 Conference Program Schedule Thursday Page 3 of 10 technology. Participants will receive a prioritized checklist for their own use. The Propshop Looking for prop and puppet story ideas? Don't miss this fast-paced, interactive demonstration packed with ideas to help make books come alive for your storytime crown. Participants will learn original songs and exciting activities for use with young children. What Have You Done for Me Lately? Adult Programming in Public Libraries Attend this workshop to get exciting ideas for adult programming in your library. Book discussion groups, craft activities, educational classes, and grant-funded programs are some of the ideas that will be discussed. Additionally, speakers will offer tips for developing adult programs and for planning, promoting, and presenting them. 10:30 a.m. Books on the Move: The Mechanics of IntraLibrary Delivery How can you make your library's delivery program better and faster? This panel presentation will show how three library systems developed unique delivery programs to meet the challenges of sorting, packing, and transporting thousands of items each day. Attendees will learn how to determine which types of trucks, equipment, and sorting routines will work best for their libraries. Includes information on the costs of intralibrary delivery and sources for equipment purchases. Dynamic Programming Partners: The Rural Public Library and the Chamber of Commerce When a rural or small public library "partners" with the local Chamber of Commerce, they actually partner with hundreds of local businesses and individuals. This workshop will provide proven strategies and creative ideas to inspire new partnerships, which can result in dynamic programs and events for your community. High-Interest Storytimes for High-Tech Kids Wondering how to make traditional picture books meaningful in a DVD-indoctrinated, windows-literate, multicultural, and multilingual society? Jazz up your preschool and primary story programs using story props, puppets, music, and interaction to modernize your youth http://www.pla.org/conference/conf02/thursday.html 02/14/2002 PLA 2002 Conference Program Schedule Thursday Page 4 of 10 programming, Inspiring Phenomenal Customer Service: Techniques to Sway the Most Reluctant Staff Members Struggling with staff members who do not recognize the importance of customer service or who have difficulty communicating with customers? This workshop will provide techniques for encouraging your staff members to provide the best customer service possible. Presenters will offer examples librarians can take home that will inspire and motivate even the most stubborn staff member. Mentoring: Library Leaders for our Future Most public librarians are familiar with the fact that our profession is "graying." As the baby boomer generation retires, the number of experienced library managers will dwindle. Where will their replacements come from? This panel presentation will show what public libraries are doing to groom leaders for the future, both formally and informally. Babies & Books: Fun With Family Literacy Learn about Project LIFT (Literacy Involves Families Together), a family literacy program for teen parents, and Motheread, a family reading and literacy program that uses quality children's literature. Both programs promotes reading and teach parents how to develop their child's reading readiness skills. Project LIFT participants create books for their children; learn songs and rhymes to share with their children; and start a personalized baby book. Motheread participants learn how to initiate discussions about books, increase family communication, and improve their parenting skills. Something Old, Something New: Marrying A Community Partner This program will show how partnerships can be a means for libraries to attract new users, reach current users in a new way, create resources, and tap into community assets and strengths. The Williamsburg Regional Library has established fruitful relationships with a variety of community partners. Using the library's award-winning Cancer Resource Center as a model, presenters will explore the following issues: assessing needs, advantages of partnering, need for multidimensional resources, impact on library staff, need for interdepartmental cooperation, and the evaluation of partnerships. Taking the Reading Initiative Come and hear the inspiring story of how a large suburban http://www.pla.org/conferencelconfO21thursday.html 02/14/2002 PLA 2002 Conference Program Schedule Thursday Page 5 of 10 library system, in the land of Microsoft, redirected the attention of staff and patrons back to the joy of books and reading. Speakers will detail how this was achieved by making a concerted effort to insert books and reading into library programming, policy, and day-to-day operations. Teen Volunteers: Not An Oxymoron! How can you attract teen volunteers and then use them most efficiently? This program will provide valuable tips for working with teens including how to keep them motivated, provide effective feedback through evaluation, and how to remain organized. To Infinity and Beyond: Science Fiction and Fantasy for Your Patrons and You Want to learn more about these two popular genres? Two professionals who love these genres will share their enthusiasm in a slide presentation containing sixty of the latest and the greatest. Will include a discussion of recommendations on books by established authors as well new authors to watch. Your teen and adult fans are probably already talking about these books - come and find out why! Top Ten Human Interface Design Factors for Your Website We have all experienced websites that are confusing and difficult to use. With a little extra planning and expertise, websites can be developed without these problems. Presenters at this program will show how, by using Heuristic Evaluation and Usability Testing, designers can discover and correct common problems before a website is released to the public. Information about additional resources also will be provided. A website will be used during this program so that participants can view examples. 2:00 p.m. Booktalking Blitz: Mainstream, Romance, Christian, and Historical Fiction Nobody can read everything so a panel of readers' advisory genre experts will booktalk current fiction giving an entertaining and informative overview of what library patrons will be wanting to read. Accompanied by slides, presenters will provide information that will help librarians advise readers of Mainstream, Romance, Christian, Adventure, Historical, and Children's Fiction. http://www.pla.org/conference/conf02/th ursday.html 02/14/2002 PLA 2002 Conference Program Schedule Thursday Page 6 of 10 Build Literacy @ Your Library Buildliteracy.org is an interactive "how-to" website for building and sustaining literacy coalitions. The website provides answers to questions about adult literacy, libraries, and coalitions. In addition, the website features tips on coalition-building, profiles of existing literacy coalitions, menu of literacy coalition activities, and a special section devoted to building literacy @ your library. During this session, members of the project will demonstrate the website's unique features and facilitate a dialogue with participants. Chef Larry's "Voice of the Library" Too often libraries make large investments in modern phone systems only to drop the ball with poorly designed automated attendants and voice mail systems. Sit back and enjoy this entertaining, yet informative look at how to get the most out of your phone system and what to look for if you are in the market for a new system. Creating an Integrated Children's Search Interface Hear from libraries that successfully created their own inviting and easy-to-use children's interfaces. Learn about the issues they faced in planning, testing, and implementing fun children's search interfaces for their library's electronic resources. Find out how they selected implementation options to take full advantage of their budget and technical capacities. Digital Reference: Virtual Users, Real Issues Implementing digital reference service is more than developing a form and putting it up for the world to find. Is this type of service what our users want? Is it better library service? The issues surrounding effective management of digital reference services become all the more complex when we are confronted with the reality of staff, users, and technology that isn't always quite what we expected. How to Get Elected Officials to do What You Want In this workshop, participants gain insight into the elements of effective communication, including knowing what you want, who to ask, how to ask, and how to follow-up. The session emphasizes the improtance of ongoing advocacy and building long-term relationships, and has application for local, state, or federal level advocacy efforts. Listening to Power Phoenix City Manager Frank Fairbanks will describe how libraries appear in the broad arena of urban institutions and http://www, pla.org/conference/conf02/thursday.html 02/14/2002 PLA 2002 Conference Program Schedule Thursday Page 7 of 10 issues. His talk will include tips about how library leaders can improve their effectiveness as city players. Program includes a reactor panel made up of Urban Libraries Council (ULC) member library directors. Meeting Rooms: Damned If You Do and Damned If You Don't Most public libraries either have a meeting room or plan to have a meeting room when they renovate or build a new building. While library administration views this as a great public service; library staff members who manage the meeting rooms from day to day may not be quite so positive. This program will show you how to manage meeting room(s) and meeting room policies effectively. Mobile EVEN START - Family Literacy Targeting Migrant Farmworkers Migrant farmworker families face incredible barriers when trying to access educational programs. They live in remote geographical areas, lack transportation, and work 12-14 hour days as dictated by weather and crops. Mobile EVEN START is the name of an innovative program that partners the library with other community agencies to provide comprehensive family literacy services in migrant camps, homes, and migrant Head Start programs. This program will explore all facets of this dynamic and innovative program. Even Start is funded by the New York State Department. Refreshing Your Library for Customer Services If you library "customer friendly?" This program will explore the many options available for the "we have no space" library and detail policies and procedures that will provide the best service for your patrons. Work for a Living and Still Have a Life People keep telling us we need to balance our personal and work priorities. That sounds great, but it is a lot easier said than done. Most of us are doing more with less at work and at home while juggling ever-increasing expectations from bosses, co-workers, family members, and friends. Join your colleagues at this program to learn how to manage your time more effectively so that you can work for a living and still have a life! 4:00 p.m. Adoption Searchers Use of Public Libraries How can your public library best aid persons seeking http://www.pla.orglconferencelconfO21thursday.html 02/14/2002 PLA 2002 Conference Program Schedule Thursday Page 8 of 10 information on adoption? This program will show you how. Both speakers are leaders of different adoption support groups. They will describe how and why adoption searchers use libraries and what public libraries can do to help make these searches more successful. Booktalking Blitz: Adventure, Horror, Mystery, and Young Adult Fiction Nobody can read everything, so a panel of readers' advisors genre experts will booktalk current fiction at this entertaining and informative overview of current and upcoming books. Using slides, presenters will talk about books in genres that will provide participants an inside track for advising readers of Horror, Science Fiction, Fantasy, Mystery, and Young Adult fiction. Building Projects for Small and Medium-size Libraries The majority of public libraries in this country are small or medium-size. A building project involves the entire staff and board of trustees, and sometimes the community. This program will cover working with and selecting architects and building consultants when working on new buildings, additions, and renovations. Will include a discussion on the role of the state library in funding such projects. Building Synergy: Developing a Creative Teamwork Culture Are you expected to provide more and better services with the same staff? Has change overwhelmed your organization's ability to thrive on ambiguity? Are you feeling charismatically challenged? Our workshop won't change all of that, but it will give you some practical ideas for encouraging innovative ideas and enhancing synergy among your staff. You will leave with ideas for building on staff member's strengths and for getting positive results from your teams. We will also suggest ideas for providing the leadership necessary to develop a culture of synergy in your library. Coping with New Community Diversity This panel will discuss how rapid demographic changes drive changes in library services. Many libraries are reluctant to change service habits as a community changes and waits until the change is dramatic. Speakers will show how to adapt at whatever speed your community changes. Library Advocacy in Your Own Backyard Hear about the success of South Jersey Regional Library Cooperative's advocacy plan and the results of the http://www.pla.org/conference/conf02/thursday.html 02/14/2002 PLA 2002 Conference Program Schedule Thursday Page 9 of 10 Cooperative's efforts. You can adapt their plan and develop your own library message for your audiences. Nothing About Me Without Me: Planning for Library Services for People with Disabilities, an Inclusive Process Learn to design programs and services to address the specific needs of the growing population of persons with disabilities. Explore this practical planning process, developed in Massachusetts, and based on ALA/PLA's Planning For Results, which includes consumers in planning for library services. Selling the Book: Customer Service in the Children's Room This motivational, interactive presentation will empower library staff working with children to become more enthusiastic, more energetic library and literature advocates. Spiraling Up: Putting Some Spin in the Old Planning Process Public libraries often base their long-range plans on data collection and regular three to five year planning cycles. But is that turnaround time fast enough? Where do you turn for ideas for new services and improvements in your existing ones? Innovative libraries need to develop staff inventiveness and creativity, benchmark services from other service professionals, and discover the best practices of library colleagues for satisfying patron demands and desires. Teen Programming 101: Sure-Fire Ways to Get Teens In Your Library Panel members from medium and large public libraries will present ideas for successful teen programming. Panel members will address teen programs for promoting Summer Reading, Teen Mystery Night, and other special programs for teen ages 13-18. Participants will learn what worked, what did not, and how programs can be modified to fit different libraries. Use of Information Technology in Library Services - the Singapore Experience The advancement in information technology (IT) is creating new opportunities for libraries. Technologies such as multimedia, knowledge navigation, digitization, multilingual, and networking systems allow libraries to offer a wider range of services. The NLB (Singapore) has made much http:l/www.pla.orglconferencelconfO21thursday.html 02/14/2002 PLA 2002 Conference Program Schedule Thursday Page 10 of 10 progress towards its mission of making library services convenient, useful, accessible, and affordable through the exploitation of IT. Some innovations include: · Integrated Library Services System for acquisition, processing, distribution, and circulation of all print and nonprint material · Self-check systems using RFID technology for self- borrowing and returning. · Borrower's Enquiry Terminals to allow patrons to check loan status and pay fees due to NLB via cashcard. · Public Access Network Systems offering multimedia digital library service via broadband network. · Web-based services such as the Students' Virtual Community, NL.Line and Tiara, InfoXpress. · E-commerce infrastructure for billing, payment, authentication, personalization, etc. This program will show attendees how to accomplish the same results in their libraries. Questions, comments, or suggestions? E-mail or call us: pla@ala.org Revised September 19, 2001 800-545-2433 x http://www.pla.org 5PLA Copyright © 2000 by American Library Association. http://www.pla.org/conferencelconfO21thursday.html 02/14/2002 PLA 2002 Conference Program Schedule Friday Page 1 of 10 Friday, March 15, 2002 PUBLIC LIBRARY 8:30 a.m. ASSOCIATION A division of the American LibraPJ A Word to the WISE (World of Information for Association Seniors/Elderly) A panel will present methods a library can use to develop 50 East Huron Street Chicago, IL60611 outstanding information and referral services and successful 1-800-545-2433, exb 5PLA education and recreational programs. The hows and whys pla@ala.org of developing great programs will be the focus. Portfolios of practical plans will be distributed. Return to Attracting "Tweens" to the Library Preliminary Program Are your library services meeting the needs of youth ages Page 8-147 At this program you will observe a youth focus group in action and learn about program topics that pass the Return to PLA Conference "coolness factor." A "Do I Really Want Tweens in My Page Library?" checklist will enable you to assess your library's environment, collections, services, and staff attitudes, which Return to either discourage tweens from walking in your door or which PLA Homepage make them feel welcome. Return to Building Branches? Don't Forget the Staff ALA Homepage Contractors are putting the finishing touches on the building. Furniture and computers have been moved in. The building is almost done. Now is the time for the crucial step to ensure success: preparing your staff to hit the ground running on opening day. Hear how Multnomah County Library helped its staff open nine branches in two years. Counting on Results: New Tools for Outcome-Based Evaluation of Public Libraries This program will introduce attendees to new tools for outcome-based evaluation of public libraries for specific service responses. These tools include Palm software for collecting detailed output data and standardized questionnaires for surveying library users about outcomes. The Palm software and web versions of the user outcome survey questionnaires will be freely available to all public libraries wishing to use them. Imaging Our Treasures: LSTA-funded Digital Projects in Public Libraries Imaging Our Treasures showcases three public library digitization projects that put images of special collections on the web. Supported by Institute of Museum and Library Services, LSTA funds, these projects illustrate how libraries http:llwww.pla.org/conference/confO21friday.html 02/14/2002 PLA 2002 Conference Program Schedule Friday Page 2 of 10 can transform collections to enrich public understanding of local and national history. Each presenter will describe the project's goal, activities, results, lessons learned, and plans for future digital activities. Is YOUR Library Safe? No one likes to think about it, but any institution may be faced with it: the prospect of violent or other criminal acts unfolding in our libraries. This program will detail a professional, safe, and cost-effective approach to prevention, preparation, and response. The program leader will discuss and demonstrate proper methods for defusing potentially violent situations, identifying potential troublemakers, protecting patrons and staff, improving employee awareness, and responding to unplanned-for emergencies. Attendees will have the opportunity to discuss particular problems and determine practical solutions. Libros Esenciales: Building and Marketing Children's Spanish Language Collections Panel will discuss Libros Esenciales (Essential Books), the Maricopa County Library District's initiative to identify a list of core Spanish-language books for children that should be included in the collections of its small, intermediate, and regional branches. The initiative also includes an effort to market those books through innovative programming. Speakers will describe the initiative, present the list of core titles, and show how these titles were marketed to children in the library's branches. Public Libraries and Medical Libraries: A Partnership for the Health of It! The public's appetite for health information has been growing at a phenomenal rate. In response to this demand and to the opportunity the Internet provides, the National Library of Medicine has developed several web-based services to assist the public in finding electronic health information. Key to NLM's strategy is encouraging, supporting, and strengthening public library/medical library outreach partnerships. See What's New (~ Your Library The Campaign for America's Libraries is a five-year public education initiative sponsored by the American Library Association to remind the public about the value of libraries and librarians in the 21st century. This workshop will provide an update on the campaign and teach participants how to implement the program in their public library. Includes an overview of the campaign, breakout sessions to http://www.pla.org/conferencelconfO21friday, html 02/14/2002 PLA 2002 Conference Program Schedule Friday Page 3 of 10 spark creativity on using the "@ your library" brand, and core message to help public librarians advocate for their libraries. Summer Reading and Corporate Sponsorship: A Statewide Success Story The Oregon Library Association worked with corporate sponsors to present its most successful summer reading programs ever. Was it worth it? A panel will discuss the perils and pitfalls, as well as the great potential benefits, of involving corporations in a statewide summer reading program. Where Have All the Public Librarians Gone? We need to recruit more people into public librarianship. Speakers at this program will identify the problem, analyze the current situation, and offer recommendations for recruiting public librarians locally, nationally, and through library schools. 10:30 a.m. Telling It Like It Is: Real "Stories" about Quality Children's Programming A panel of speakers representing up to five library systems will share their models for providing quality children's programming. Speakers also will detail the importance of providing high-quality children's programming in order to attract and keep young readers in the library. We Already Know They Don't Read Signs: Technology- Based Service Responses at the Public Library In competing for patron attention, libraries are learning from the e-commerce models of "push technology." Speakers at this program will detail how a suburban Indianapolis library used an LSTA grant to develop an automatic email system for reader's advisory. The system interfaces with the library database, sending patrons an email message as programs or titles are added in their interest areas. In addition, this program will examine the addition of such tech-based service responses in the face of patron expectation for instant information. Building Trust: Techniques for Partnering to Serve Diverse Communities Public libraries have traditionally served predominantly white, middle class communities - communities with which the library's staff members had much in common. Today http:l/www.pla.org/conferencelconfO21friday.html 02/14/2002 PLA 2002 Conference Program Schedule Friday Page 4 of 10 library staff members must attract and serve many people who may speak a different language or who have limited knowledge or understanding of public library services. To serve diverse communities library staff members must partner with community-based groups. This program will show how to partner and collaborate with community-based organizations to serve diverse communities effectively. Changing Communities, Changing Libraries This program will discuss how libraries might respond to demographic changes in their service areas. The focus will be on gentrification, but downward-spiraling neighborhoods also will be discussed. Topics include reference service, collection development, technology, programming, special services, and outreach. Exemplary Public Library Branch Managers: Their Characteristics and Effectiveness The purpose of this study was to determine the characteristics and attributes essential for branch manager success as outlined by directors, supervisors of branches, trustees, senior clerical staff, and branch managers themselves. Candidates nominated as "exemplary" by at least four of these groups were studied to document characteristics and competencies. These profiles were then matched against branch effectiveness and graduate education. The results are at times provocative, surprising, and essential for recruitment and staff development. Libraries Change Lives - Oh Yeah? Prove It! Librarians are hearing the phrase "outcome-based evaluation" from many directions. The new climate of accountability and philanthropy demands more statistics to show the value of library service - we need concrete evidence to show that libraries do change lives. This program will define key concepts of outcome evaluation; articulate common evaluation myths and truths; describe costs and benefits; present a practical framework for evaluation planning for public library programs; and identify resources for outcome-based evaluation. Personnel Administration in Small and Medium-Size Public Libraries: Hire, Fire, Inspire! Directors and supervisors in small to medium-size libraries must often act as the human resources administrator. Staff members may be hand selected or they may be "hand-me- downs" from city hall. In either case, making the most of your workforce means having written personnel policies, conducting regular performance appraisals with follow-up http://www.pla.org/conference/conf02/friday.html 02/14/2002 PLA 2002 Conference Program Schedule Friday Page 5 of 10 actions (and yes, that may mean firing the mayor's sister!), and empowering staff members through structured compensation plans and opportunities for staff development. Our panel of experienced library administrators will address these and other issues related to effective human resource management. Reference Service Work Environment - Final Designs: A Collaboration of Librarians and Architects User-centered design is a vital process for preventing costly mistakes and ensuring outstanding final products. Libraries need efficient, state-of-the-art reference desk environments in order to meet the challenges of evolving library services. This program showcases completed designs from several building projects. Speakers will share details of successful collaborations that revolutionized communication between librarians and architects. The Bill & Melinda Gates Foundation U.S. Library Program: Past Lessons and Future Directions With the U.S. Library Program of the Bill & Melinda Gates Foundation scheduled for completion in 2003/2004, what lessons have been learned working with 10,000 public libraries and what future avenues for collaboration with the public library community exist? This program will include a summary of evaluative research of the U.S. Library Program and a discussion of possible directions for future collaboration based on lessons learned from those evaluations. 2:00 Connecting Kids: A Tale of Two Cities Public libraries in Seattle, Washington and Kalamazoo, Michigan have successfully merged human and material resoumes in an exciting collaboration between elementary schools and public libraries. The two original organizers of "Global Reading Challenge" will discuss the value of using elements of a classic program to strengthen ties among the educational community, families, and public libraries. Current Issues in Technology: Ask the Consultants What is the future direction of technology in public libraries? How can the library's investment in technology be optimized and funded? What is changing in the relationships between libraries and vendors? At this program two experienced consultants will discuss these issues and provide practical answers to today's technology questions. http://www.pla.org/conferencelconfO21friday.html 02/14/2002 PLA 2002 Conference Program Schedule Friday Page 6 of 10 Have Books, Will Travel - Infomercial Style Outreach Reader's Theatre is the oldest form of theatre. This exciting and entertaining visual art uses imagination to bring books to life! The performer combines the author's words with a few props, body language, and subtle and creative use of the voice to create characters and set the scene. No memorization is needed - the performer has a copy of the script in front of him/her. Reader's Theatre effectively educates and entertains adults, families, children, and senior citizens at nursing homes, libraries, schools, recreation centers, malls, bookstores, literacy councils, community groups, and service clubs. Attend this program to learn all about this exciting outreach activity! How Library Illumination Systems Work - And Don't Work This illustrated program on how natural and artificial light can be used to illuminate libraries effectively will show you how to avoid the most common lighting mistakes. Presentation will include a slide show and two speakers. Both speakers have extensive experience with library building construction and free-lance building consultants. New Solutions to Old Problems Attend this program to hear Friends' groups share their best ideas. Will include question and answer session, handouts, and lots of great ideas to take home to your Friend groups! PRIME TIME FAMILY READING TIME Learn how this award-winning program brings a nontraditional audience of at-risk families with children aged 6-10 to public libraries for a six-week reading and discussion series based on children's books. Librarians will detail how parents and children bond around the act of reading and learning together, participate in humanities discussions, and learn to become active library users. The National Endowment for the Humanities funds this Louisiana Endowment for the Humanities project. Standing Ovations and Rave Reviews: Staff Rewarding Excellence How can you provide your staff with the rewards and recognition they deserve? This program will show you how The Tulsa City-County Library System (TCCL) developed a strong staff recognition program. The TCCL program is entirely staff driven and administered by committee. The committee is drawn from all levels of the organization including clerks, security guards, paraprofessionals, librarians, supervisors, and managers. Come and learn the http://www.pla.org/conference/conf02/friday.html 02/14/2002 PLA 2002 Conference Program Schedule Friday Page 7 of 10 benefits of implementing this kind of flexible recognition program in your library. Swing Dancing Through the Stacks and Other Nontraditional Library Programs for Teens Teens today want nontraditional library programs. Young Adult librarians should be doing whatever they can to attract teens to their YA sections. At this program you'll learn how to plan unusual programs like Swing Dancing, Chocolate Festivals, and visits from the cast of "Rent." Discover how to use your advisory group to help plan awesome events and a spectacular Summer Reading Program. Find out how to turn a boring book discussion group into a pizza-filled book fest. Learn how to collaborate with other libraries, universities, and local businesses to produce first-rate events. This program also will focus on how to effectively plan and promote teen programs in your community. Additionally, speakers will discuss the "three faces" of a successful teen librarian - administrator, creator, and facilitator. The Human Face of Intellectual Freedom Controversies Libraries that have faced serious Intellectual Freedom challenges often pay a high price for their stance. Staff member face increased stress, personal attacks, and declining morale. This workshop will feature representatives from libraries that have faced book, meeting room, and Internet challenges. Speakers will outline the "behind the headline" issues and detail methods used to help staff cope during trying times. Values Based Circulation Supervision Presenters will show how to use organizational values to create a unique management philosophy - a philosophy that will enable circulation supervisors to empower staff and provide service that exceeds customer expectations. Attendees also will learn how to translate customer service goals into standards of supervision in order to help make performance management and professional development a collaborative process. Additionally, speakers will discuss how to use self-assessments to overcome supervisors' resistance to ceding authority and employees' fear of adjusting policies, making service decisions, or solving customer problems. Weeding Your Adult Fiction Collection This light-hearted but informative program will take you through the paces of weeding and maintaining your adult fiction collection. The program will include examples of what http://www.pla.org/conferencelconfO21friday.html 02/14/2002 PLA 2002 Conference Program Schedule Friday Page 8 of 10 to "pitch," what to keep, and will offer practical tips and suggestions for streamlining the weeding process. 4:00 p.m. Getting Started Serving Your Gay, Lesbian, Bisexual and Transgendered Users with Pride Looking for tools to better serve your gay, lesbian, bisexual, and transgendered patrons? This program will highlight winning strategies from around the country that can be used at any public library, large or small. Is a Combined Friends and Foundation the Right Choice for Your Library? Representatives from urban libraries will present information on a structural model for library support, which combines a Friends organization with a library foundation. This type of organization, while not common, is receiving growing interest from libraries where two or more support organizations are competing for Board members and for scarce community resources. Speakers will highlight the advantages of such a model and will identify characteristics of the local library environment which might make this model an appropriate consideration - or factors which would make a community more likely to have success with two separate organizations. Managing Multiple Library Construction Projects: A Blueprint for Success It's time for a major overhaul of your buildings and the time frame calls for working on a number of building projects simultaneously. With a cast of hundreds, library staff, Friends groups, communities, politicians, consultants, architects, engineers, contractors, building inspectors, and more, how will you manage the work? Tips from experts will help you successfully juggle multiple projects and get the results you want - great new libraries on time and on budget. Managing Virtually at Your Library Can't schedule the time to meet? Learn to work effectively as a virtual team. Virtual teams provide unique challenges with completely different dynamics. This session will show how dynamics between face-to-face and virtual teams differ and how participants and team leaders can facilitate virtual meetings and virtual teamwork to produce more effective results. This interactive session will offer a range of practical and hands-on tips for dealing with common problems in http:l/www.pla.org/conferencelconfO21friday.html 02/14/2002 PLA 2002 Conference Program Schedule Friday Page 9 of 10 virtual settings. Measuring That Thing You Do: An Introduction to Assessing Staff Workload Rapid developments in technology and limitations in funding have driven many changes in the ways that American public libraries deliver materials and services to their customers. In many cases, library managers may no longer have a clear idea what their staff members are doing or exactly what tasks are necessary to get the job done. A Public Library Association manual for staff workload measures and staffing patterns will be published in the summer of 2002. This program, which will be produced and presented by the manual's authors, will introduce "best practices" they have discovered in their research. Not for Academic Libraries Only: Digitizing Documents in Public Libraries Most public libraries, including small and rural, have unique local history documents. In this presentation, the speaker will discuss how to embark on a digitization project. Topics include how to identify potential documents, work with town historians and regional historical societies, set up a portable scanning workspace, and make the digitized documents available on a website. The Global NICHE project, a digitization effort undertaken by the Upper Hudson Library System at six public libraries in upstate New York, will be demonstrated. See the website at www.uhls.org/niche Reinventing Your Library for the 21st Century: Twelve Strategies for a Connected World Are outdated fears, assumptions, and strategies sabotaging the success of your library? Are you doing 80 percent of the work for 20 percent of the result? To meet and exceed expectations in a networked world, libraries will need to change the way we do business. This workshop will show you how to embrace new roles and reframe new and traditional services in a way that resonates with customers. Selling It In the Stacks: Readers Advisory Services for Teens This lively workshop will explore teen reading interests. Topics include popular books and genres, quick book talking, and other readers' advisory tools and resources. The Big Picture Show: A Presentation About Presenting Getting the message across - in classrooms and boardrooms, community groups, and conference, in-house http:llwww.pla.org/conference/confO21friday.html 02/14/2002 PLA 2002 Conference Program Schedule Friday Page 10 of 10 and outreach - can prove a daunting challenge. How do you ignite others to share your passion? Follow along with us as we choreograph presentations that dance and sing! PIct strategies to dynamically engage staff and audiences! Discover the qualities that make a presenter a star! Weeding Your Adult NonFiction Collection In a light-hearted but informative way, two "ninja weeders" take you through the paces of weeding and maintaining your adult nonfiction collection. The program will include examples of what to "pitch" and what to keep. Aisc will focus on the importance of developing a good collection development manual and using it to make good weeding decisions, practical tips and suggestions for streamlining the process, and how to use "The Crew Method" and other resources for weeding. Questions, comments, or suggestions? E-mail or call us: pla@ala.org Revised September 19, 2001 800-545-2433 x http://www.pla.org 5PLA Copyright © 2000 by American Library Association. http : l/www.pla.org/conferencelconfO21friday, html 02/14/2002 PLA 2002 Conference Program Schedule Saturday Page 1 of 5 Saturday March 16, 2002 PUBLIC LIBRARY 8' 30 a.m. ASSOCIATION A division of the American Library Anatomy of a Building Program Association This program for library professionals, board members, and 50 East Huron Street design professionals, will provide attendees with a clear Chicago, IL 60611 understanding of the building process. Speakers will detail a 4-600-646-2433, ext. 6P,^ "how-to" kit that will help with developing a serviceable pla@ala.org program in-house. New literature, formulae, and research will be shared. Return to Big Management Ideas for Small and Medium-Sized Preliminary Program Libraries Page A moderator and four library directors from service Return to populations of 3,600 to 24,000 will discuss effective PLA Conference management ideas. Will include an audience question and Page answer period. Return to Bringing Information Ethics to the Library's Front Line PLA Homepage Staff Return to This program will focus on the concepts of information ALA Homepage ethics and the need for libraries to develop policies and procedures that deal with real world issues. The speaker will help to clari~ current ethical issues in public libraries and provide tips for helping staff members cope with various difficult topics. Collecting Statistics in the Networked Environment: Implementing the New Public Library Performance Measures Based on the recommendations in "Statistics and Performance Measures for Public Library Networked Services," by John Bertot, Charles McClure, and Joe Ryan, presenters will suggest the easiest ways to collect and report the relevant online statistics. They will also describe any efforts that are being made to standardize, and thus facilitate, the collection and dissemination process. Dazzling Books and Dinosaur Bones: A Joint Museum- Library Partnership This presentation will highlight a winning library-museum collaboration and demonstrate how libraries and museums can work together effectively. Presenters will show how this collaboration can expand services to the public, enhance children's educational programming in both venues, and promote museum and library services to the community. http:l/www.pla.org/conference/confO2/saturday, html 02/14/2002 ; PLA 2002 Conference Program Schedule Saturday Page 2 of 5 Finding and Nurturing Literacy Partnerships in Your Community This program will focus on ways to find and strengthen community partnerships for a wide range of literacy initiatives. These might include collection development, space utilization, staff training, and programming in such diverse areas as family literacy, workplace skills, ESOL classes, test preparation for GED and TOEFL, computer training for the elderly,and basic adult education. Partnership opportunities include local hospitals and clinics, technical and community colleges, nonprofits, church groups, and businesses. The intention is to demonstrate ways to begin and expand literacy partnerships, especially in mid-size and small towns where limited resources can be enhanced through creative partnering. Having it All: Library Service in the 21st Century Since opening the Ironwood Branch with 85% self-checkout and extremely high circulation, Richmond Public Library (British Columbia, Canada) has applied their Library of the Future principles system-wide. The results have been customer endorsement of self-service, large circulation and program increases, longer open hours and more cost effective service. Richmond Public Library's latest innovations, including renovations to maximize self-service and merchandizing and the addition of more interactive web based services will be discussed. History and the Creative Imagination Interested in the creative process behind historical fiction? This program features a discussion of how one author transforms history into creative fiction. Attendees will hear how historical figures and events can evolve into a story which celebrates the human spirit and sheds light on how race, ethnicity, class, and religion have shaped America. Superheroes and Beyond - Why Comics and Graphic Novels Belong in Your Library Comics may still be perceived as something only for children, but comics and graphic novels represent some of the most adventurous storytelling ,for teens and adults, being written today. Discover where the industry has been and where it's going--and how to incorporate this exciting collection in your library. Think Like an Entrepreneur: How to Produce a Successful Student Web Collection A successful student Web collection contains more than links and HTML. Discover how to optimize your site and http://www.pla.org/conferencelconfO21saturday, html 02/14/2002 PLA 2002 Conference Program Schedule Saturday Page 3 of 5 how to promote it in the community and on the Internet. Presenters will show how to create student loyalty for your site so visitors will come back to stay, learn, and use your site. 10:15 AM Commodity, Firmness, and Delight: Librarians and Architects Define Words Defining words is the first step for planning building projects. To librarians, circulation means checking out materials, while to architects, it might mean moving people through buildings. Therefore, it is imperative that librarians and designers have a common language to create functional and beautiful spaces. This panel of experienced architects and working librarians will provide examples of their building projects and tips for establishing productive partnerships. Documenting the Library's Contribution to the Community Public libraries are under increasing pressure to demonstrate their value. The publication "The Library's Contribution to Your Community: A Resource Manual for Libraries to Document Their Social and Economic Contribution to the Local Community," identifies twenty-one social and economic benefits delivered by a public library and how to document them. This program will present the experiences of two public libraries in using this approach and give an overview of how and why the manual was developed. GOAL: Creating a Generation of Readers Learn about the Phoenix Public Library's Project GOAL (Grade One At the Library), an extremely successful annual library card campaign that issues a library card to every first grade student in the city. The program also provides incentives for using the card on a regular basis. Participants in this program will receive a workbook complete with marketing plan to help plan a similar program for your library. If I Can Read, I Can Do Anything: Reading on the Rez The Chandler (Arizona) Public Library (CPL) is a key participant in a national program to promote reading at schools on Indian reservations called "If I Can Read, I Can Do Anything." CPL staff schedule regular visits with students at elementary schools on the nearby Gila River Reservation. Other reading promotion activities include http://www.pla.org/conference/conf02/satu rday.html 02/14/2002 PLA 2002 Conference Program Schedule Saturday Page 4 of 5 family reading nights, providing new books and incentives, storytelling, and organizing tours of CPL. Additionally, the program has developed a video storytelling series, coordinated author and storyteller visits to reservation schools, organized online chats on reading topics, developed a website with an online newsletter, and developed a clearinghouse for culturally responsive reading activities. Inside Editions - Leadership from the Core! Today's effective leaders have a high degree of emotional intelligence. Daniel Goldman asserts that emotional intelligence is necessary to effective leadership. This session will explore the components of emotional intelligence and its application to performance. You will leave with knowledge that can lead to improving individual performance and organizational success. Intellectual Freedom: It's Not Just a Good Idea - It's the Law! Intellectual freedom is a core value of the library profession and a cornerstone of our democracy. At this program you will learn what you can do to help promote and preserve the principles of intellectual freedom in your institution. Speakers will discuss the latest intellectual freedom issues, including federal, state, and local legislation that could affect your public library. Additionally, attendees will learn how to deal with challenges to materials and where to find help with those challenges, if necessary. internet2 - What's In It For You? Internet2 is a partnership among academia, industry, and government. Under the government area are statewide education networks with consortia of universities, public libraries, and K-12 schools. These institutions provide educational opportunities and government information to their communities. In addition to a discussion about current use of Internet2, this program will provide a high level overview of Internet2 in clear, simple terms and discuss future use based on public library/school involvement (statewide initiatives). So You Want to Be a Learning Organization? A panel consisting of library staff members and a consultant will discuss the process of helping your library move from a traditional hierarchical organization to becoming a learning organization. Presenters will discuss a specific method for achieving this type of change (called Facilitative Leadership), and will detail difficulties encountered, http://www.pla.org/conference/conf02/satu rday.html 02/14/2002 PLA 2002 Conference Program Schedule Saturday Page 5 of 5 successes, and failures. Workshop will focus on the premise that a learning organization is one that continuously changes and never IS a learning organization, but is always BECOMING a learning organization. Teen POWer: Service to Teens Through Teen Work Programs Presenters at this program will discuss "Teen POWer," a program developed by the Providence Public Library (Rhode Island), which employs teens as "e.teens" in library computer labs and as "READ.teens" in the library's book buddy program. The program engages teens in career exploration workshops, builds workplace skills, and team working abilities. The e.teens receive technology training while the READ.teens receive training in how to conduct guided oral reading sessions with young children. Attend this program to learn how this positive after school activity improves student academic performance, and helps develop student skills in mentoring, leadership, and teaching. The Merchant Librarian This Powerpoint presentation on the principles of merchandising library collections includes 100 digital photos of best practices. Don't miss this innovative and energetic talk on the "nuts and bolts" of collection organization, display technique, and best practices. Questions, comments, or suggestions? E-mail or carl us: pla@ala.org Revised September 19, 2001 800-545-2433 x http://www.pla.org 5PLA Copyright © 2000 by American Library Association. http:l/www.pla.orglconference/confO21saturday.html 02/14/2002 Sheet1 Chart 4 FOL ANNUAL GROSS RECEIPTS & CONTRIBUTIONS $100,00o · $91,616 $90,000 $80,000 $70,000 $60,829 $60,000 $49,829 $50,000 $40,000 $30,000 $20,000 $10,000 95 96 97 98 99 00 01 [I I RECEIPTS + CONTRIBUTIONS ] ~ Page 1 Sheet1 Chart 6 FOL GROSS RECEIPTS & CONTRIBUTIONS $500,000 $45O,000 642 $400,000 $350,000 $3OO,OOO - I ~RECEIPTS $250,000 +CONTRIBUTIONS $200,000 $167,601 $150,000 $100,000 $50,000 $0 95 96 97 98 99 00 01 Page,~., R A N C H O C U C A M O N ® A ! PUBLIC LIBRARY Staff Report DATE: February 14, 2002 TO: President and Members of the Board of Library Trustees FROM: Michelle Perera, Reference Services Coordinator SUBJECT: Technology Center Update RECOMMENDATION That the Board direct staff to continue to monitor usage and rep~o~ _again in ~ BACKGROUND/ANALYSIS Purpose: The Technology Center was opened in August 1997 to provide Internet access, word processing and printing capabilities to library patrons. In the four and a half years the Technology Center has been open, it has not only welcomed over 42,000 patrons, it has provided Internet access, word processing, fee-based computer classes, fee-based scanning services, online traffic school testing, and oversees volunteer tax preparation assistance. A staff person is available during all Technology Center hours to sign-up patrons and provide assistance. The fees collected from Technology Center use and printing has been used to support this staff position. Use: ~ Internet usage in the Technology Center accounts for every 3 out of 4 patrons (which is an increase from about 2 out of 4 patrons a couple years ago). ~ Other patrons use Microsoft Office, a resume maker, or other software ~ Of those using the Internet, at least 50% are using it for email, another 20% for job hunting, and the remaining use for research and general "surfing." Decline in Earnings: Whereas Technology Center traffic has only dropped by 1% during the last year, Technology Center revenue (which is generated primarily by use and printing fees), has dropped by as much as 20%. Printing has declined during the last year in the Technology Center. Much of this can be attributed to the decrease in word processing usage, and increase in Internet usage. Those using the Internet for email are not printing. Those using the Internet for job hunting are also not printing (they are searching and filling out forms and applications online, which was not the case in past years). These two types of patrons make up the greatest number of Technology Center users. Analysis: The goal of the Technology Center was to provide Internet access, word processing capabilities, and printing for a minimal fee; the revenue generated, to support a staff member. The Technology Center continues to meet these goals, however, staff will continue to monitor trends and evaluate Technology Center services for both Archibald and the potential Victoria Gardens Branch. FISCAL IMPACT Loss of approximately $5000 in anticipated income for 2001/2002. Respectfully submitted, Michelle Perera Reference Services Coordinator -2- STATISTICS Jan 2002 Jan 2001 FY 200t/02 FY 2000/01 Days Open 29 29 204 203 Items Borrowed 68,799 60,388 418,859 376,554 Average Dairy 2,372 2,082 2,053 1,855 % Change 14% 11% Archibald Library 65,989 60,388 414,790 376,554 Average Daily 2,275 2,082 2,053 1,855 % Change 9% 11% Kidsmobile 2,810 0 5,483 0 Patrons Registered 1,397 1,116 7,143 6,429 Average Daily 48 38 35 32 % Change 25% 11% Information Questions 11,317 9,813 57,802 56,769 Average Daily 390 338 283 - 280 % Change 15% 1% Library Visitors 40,787 38,092 251,639 220,374 Average Daily 1,406 1,314 1,234 1,086 % Change 7% 14% Children's Programs 813 679 6,343 5,733 # of Sessions 30 32 203 218 Aver. Per session 27 21 31 26 % Change 20% 11% Technology Center Visitors 946 1022 6,042 6,105 % Change -7% -1% Items Classified 1,025 1,886 13,151 12,458 % Change -46% 6% Volunteer Hours 415 373 3,965 4,144 % Change 11% -4% ADULT SERVICES Information Questions 6,250 6,025 34,763 38,912 Average Daily 216 208 170 192 % Change 4% -11% Programs/Classes Attendance 20 20 85 135 # of Sessions 2 2 7 8 Aver. per session 10 10 12 17 Tours/Group Visits Attendance 6 0 21 65 # of Sessions 1 0 2 4 Aver. per session 6 0 11 16 CHILDRENS SERVICES Information Questions 5,067 3,788 23,039 17,857 Average Daily 175 131 113 88 % Change 34% 28% Toddler Time 201 52 1,031 903 # of Sessions 8 8 48 48 Aver. Per session 25 7 21 19 Preschool Storytime Attendance 270 262 1,370 1,561 # of Sessions 8 8 46 60 Aver. per session 34 33 30 26 Afterschool Storytime Attendance 86 99 563 805 # of Sessions 4 3 27 30 Aver. per session 22 33 21 27 Family Storytime Attendance 236 119 1,087 956 # of Sessions 8 6 45 44 Aver. per session 30 20 24 22 Special Events Program Attendance 0 0 1,115 411 # of Sessions 0 0 7 3 Aver. per session 0 0 159 137 Back to Basics Tutoring Sessions 0 0 732 732 # of Sessions 0 0 12 12 Aver. Per session 0 0 61 61 Group Visits to Library Attendance 20 147 445 365 # of Sessions 2 7 18 21 Aver. per session 10 21 25 17 School Visits by Staff 0 0 400 1,997 # of Visits 0 0 1, t Adult Literacy Statistics (January 2002) Learner/Tutor Teams (matched) - 42 Learners (Assessed) Waiting to be Matched 7 Learners Waiting to be Assessed 13 Families For Literacy (FFL) participants 17 FFL Storytime attendance 30 *YES Storytime Attendance - 286 Outreach Storytime Attendance - 22 (presented at Barnes & Noble) Computer Literacy participants 29 * Storytime is presented by literacy staff at Playschool in Mulberry, Lion's Center East/West and Hillside sites through the YES program sponsored by the Community Services department.