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HomeMy WebLinkAbout2002/06/06 - Agenda Packet - Library Board of Trustees - Special DECLARATION OF POSTING OF AGENDA VIVIAN GARCIA states and declares as follows: I presently am, and at all times mentioned herein have been, the Administrative Secretary of the Library of Rancho Cucamonga. Acting in that capacity, on ~ ~-/ ~t , at ~,~ , I posted a true and correct copy of the meeting agenda dated ~ ~ ~ ~o~. at 10500 Civic Center Drive, Rancho Cucamonga. I declare under penalty of perjury that the foregoing is true and correct and that this declaration was executed on ~-.5--~2)~-- , at Rancho Cucamonga. DEBORAH KAYE CLARK, LIBRARY MANAGER City of Rancho Cucamonga ¥ivian .Garcia, Administrative Secretary City of Rancho Cucamonga LIBRARY BOARD OF TRUSTEES AGENDA CITY OF RANCHO CUCAMONGA SPECIAL MEETING 6:30 p.m. June 6, 2002 Council Chambers City of Rancho Cucamonga 10500 Civic Center Drive Rancho Cucamonga, California 91730 City Councilmembers William J. Alexander, Mayor Diane Williams, Mayor Pro Paul Biane, Coancilmember Grace Curatalo, Councilmember Bob Dutton, Councilmember Boardmembers Robert Howdyshell, President Donna Bradshaw, Boardmember Dobbin Lo, Boardmember Ravenel Wimberly, President Pro Tem Joyce Womack, Boardmember  Rancho Cucamonga Public Library Page 1 Board of Library Trustees Agenda Special Meeting, June 6, 2002 A. CALL TO ORDER I) Roll Call: Howdyshell __, Bradshaw Lo ., Wimberly and Womack B. BOARD BUSINESS The following items have been requested by the Board of Library Trustees for discussion. They are not public hearing items, although the President may open the meeting for public iuput. I) Review of the draft application for Library Bond Measure Construction Funds, including building program details and plan of service. Rough draft attached. C. IDENTIFICATION OF ITEMS FOR NEXT MEETING This is the time for the Board of Library Trustees to identify the items they wish to discuss at the next meeting. These items will not be discussed at this meeting, only identified for the next meeting. D. COMMUNICATIONS FROM THE PUBLIC This is the time and place for the general public to address the Board of Library Trustees. State law prohibits the Board from addressing any issue not previously included on the Agenda. E. ADJOURNMENT i, Vivian Garcia, Library Administrative Secretary of the City of Rancho Cucamonga, hereby certify that a true, accurate copy of the foregoing agenda was posted on Wednesday, June 5, 2002, 6:00 pm, seventy-two (72) hours prior to the meeting per Government Code 54953 at 10500 Civic Center Drive. I!- Library Division Sq. Ft. Summary I DIVISION Percent LIBRARY DIVISION Sq. Ft. of Total "BACK TO BASICS" FAMILY LITERACY CENTER 614 4% CHILDREN'S LIBRARY 3,602 21% CIRCULATION AND SUPPORT SERVICES 2,512 15% FICTION COLLECTION 536 3% GENERAL BUILDING SERVICES 1,023 6% INFORMATION SERVICES 1,978 12% LIBRARY ENTRANCE 808 5% NON FICTION COLLECTION 1,979 12% PERIODICALS COLLECTION 552 3% POPULAR MATERIALS AREA 961 6% QUIET READING ROOM 654 4% TECHNOLOGY CENTER 609 4% TEEN AREA 973 6% Net Assignable Square Footage: 16,801 100% Non-Assignable Square Footage (@ 25%of Gross): 5,600 Gross Square Footage: 22,401 A Libris DESIGN Building Program Victoria Gardens LibraB, Reporl Pti.led o:1: 6/4/2002 Page I of 1 ,Library Space Sq. Ft. Summary[ LIBRARY DIVISION Space DIVISION Space Name Sq, Ft, Sq. Ft. "BACK TO BASICS" FAMILY LITERACY CENT 614 "Back to Basics" Office 138 "Back to Basics" Tutoring Collection & Seating 336 Tutoring & Study Room 140 CHILDREN'S LIBRARY 3~602 Children's Browsing Area 321 Children's Entrance (Interior) N/A Children's On-line Public Access Catalog (OPAC) 255 Children's Storytime Room 442 Family Rest Room N/A Homework Center 328 Juvenile Collection & Seating 1,562 Parenting, Teachers and Home Schoolers Collection 108 Picture Books Collection & Seating 586 CIRCULATION AND SUPPORT SERVICES 2~512 Circulation Desk 677 Computer/Telecommunications Room 187 Customer Service Conference Room 164 Staff Copy & Communications Center 189 Staff Workroom 1,145 Supervising Librarian's Office 150 FICTION COLLECTION 536 Fiction Collection & Seating 536 GENERAL BUILDING SERVICES 1~023 Custodial Sink & Storage Room 144 General Storage and Compact Shelving 464 Loading Dock N/A Mechanical Equipment Room N/A Staff Entrance & Lobby N/A Staff Lounge 415 Staff Rest Rooms N/A A Libris DESIGN Building Program Victoria Gardens LibraP/ LIBRARY DIVISION Space DIVISION Space Name Sq. Ft. Sq. Ft. INFORMATION SERVICES 1~978 Adult & Children's Combined Reference & Seating 524 Copy Center 193 Information Desk 500 On-line Public Access Catalog (OPAC) 451 Study/Tutoring Room A 155 Study/Tutoring Room B 155 LIBRARY ENTRANCE 808 Friends' Book Storage & Workroom 283 Friends' Bookstore 525 Library Entrance N/A Public Rest Rooms N/A NON FICTION COLLECTION 1~979 Non-Fiction Collection & Seating 1,979 PERIODICALS COLLECTION 552 Current Magazine & Newspaper Display & Seating 552 POPULAR MATERIALS AREA 961 Popular Materials Area 961 QUIET READING ROOM 654 Quiet Reading Room 654 TECHNOLOGY CENTER 609 Technology Center 609 TEEN AREA 973 Teen Group Study Room 179 Young Adult Collection & Seating 794 Net Assignable Square Footage: 16~801 Non-Assignable Square Footage (@ 25%of Gross): 5,600 Gross Square Footage: 22,401 Libris DESIGN Building Program Victoria Gardens Library Report Priuted on: 6/4/20~2 Page 2 of 2 t SPace F&E and Shelving Cost Summary I LIBRARY Dl¥1SION Space DIVISION Space Name Cost Cost "BACK TO BASICS" FAMILY LITERACY CENTER $23~675 "Back to Basics" Office $8,165 "Back to Basics" Tutoring Collection & Seating $10,520 Tutoring & Study Room $4,990 CHILDREN'S LIBRARY $159~360 Children's Browsing Area $8,535 Children's Entrance (Interior) $4,075 Children's On-line Public Access Catalog (OPAC) $32,740 Children's Storytime Room $32,900 Family Rest Room $0 Homework Center $24,770 Juvenile Collection & Seating $38,635 Parenting, Teachers and Home Schoolers Collection $3,360 Picture Books Collection & Seating $14,345 CIRCULATION AND SUPPORT SERVICES $291~820 Circulation Desk $117,165 Computer/Telecommunications Room $27,570 Customer Service Conference Room $7,420 Staff Copy & Communications Center $13,025 Staff Workroom $117,565 Supervising Librarian's Office $9,075 FICTION COLLECTION $20~085 Fiction Collection & Seating $20,085 GENERAL BUILDING SERVICES $48~585 Custodial Sink & Storage Room $3,125 General Storage and Compact Shelving $29,100 Loading Dock $0 Mechanical Equipment Room $0 Staff Entrance & Lobby $1,030 Staff Lounge $15,030 Staff Rest Rooms $300 INFORMATION SERVICES $116~920 Adult & Children's Combined Reference & Seating $19,535  A Libri$ DESIGN Building Program Victoria Gardens Library LIBRARY DIVISION Space DIVISION Space Name Cost Cost INFORMATION SERVICES $116~920 Copy Center $12,765 Information Desk $30,740 On-line Public Access Catalog (OPAC) $47,580 Study/Tutoring Room A $3,200 Study/Tutoring Room B $3,100 LIBRARY ENTRANCE $50~660 Friends' Book Storage & Workroom $7,240 Friends' Bookstore $20,180 Library Entrance $23,240 Public Rest Rooms $0 NON FICTION COLLECTION $80~350 Non-Fiction Collection & Seating $80,350 PERIODICALS COLLECTION $19~450 Current Magazine & Newspaper Display & Seating $19,450 POPULAR MATERIALS AREA $25~850 Popular Materials Area $25,850 QUIET READING ROOM $27~800 Quiet Reading Room $27,800 TECHNOLOGY CENTER $88~070 Technology Center $88,070 TEEN AREA $39~220 Teen Group Study Room $4,570 Young Adult Collection & Seating $34,650 TOTAL FURNITURE & EQUIPMENT COSTS: $991,845 A Libris DESIGN Building Program Victoria Gardens Library Repor~ Printed Oil: 6/4/2002 Page 2 of 2 I FunctionalLibraryACtivitYDivisionsDescriptions for all The primary function of the Popular Materials Area is for the display of new books and media, topical displays, and other portions of the popular library as appropriate. The Popular Materials Area will provide an attractive display of recent library acquisitions in a comfortable setting. Children's Library Tile primary function of the Children's Library is to provide library materials and programs for children up to 12 years of age. This area must be exciting and interestiug to young children. The cbildren's staff provides guidance in the choice of books and AV materials, presents story hours and programs, and prepares craft activities. The architect and interior designer are encouraged to develop a motif from children's literature that will spark tile imagination of the children using the library. The Children's Library should encourage children to have fun by developing an interest in books, reading, and information seeking skills. ~Circulatio_n a~d Suppo_rt Services The primary function of this division is to efficiently handle tile circulation of the library's book, magazine and attdio-visual collections. This includes the following tasks: 1. Library patrons checking-out library materials at the Circulation Desk and self check-out units. 2. Library staffchecking the materials back in. 3. Library staff sorting the various materials. 4. Library staff resbelving the collections in tlieir proper locations. 5. Routine business transactions including registration, payment of fines and fees, holds and reserves, etc. Careful attention must be given to the workflow in the Division. It is critical to the operation of the library that the process of circulating library materials works smoothly and efficiently. Poor organization will result in significant increases in operational costs that will negatively impact the library's operating budget every year the building is in use. 'Fiction COllectiOn The primary function of the Fiction Division is to house the library's fiction, paperback and large print book collections. The Fiction Collection is the heart of the library's "popular library" and may be organized by fiction books and genre books; i.e., western, science fiction and mystery novels. The Fiction Collection will be placed on the shelves and the genre books may be shelved in separate collections, with all books arranged on the shelves alphabetically by author's last name. Information Staffmay act as reader's advisors, but in general, the Fiction Collection is a browsing, self-service collection. A Libris DESIGN Building Program Victoria Gardens Library Report Printed ou: 6/4/2002 Page 1 of 3 General Building Services The primary function oftbe General Building Services Division is to provide custodial, storage, and mechanical equipment space, and other staff support spaces such as rest rooms, entrance, and a staff lounge. Ltbrary Entrance The primary function of the Library Eutrance Division is to provide a formal entrance and lobby for the library building and access to aucillary services such as the Friends' Bookstore, the Public Rest Rooms and the Lobby to tbe Children's Theater. The lobby will provide space for library patrons to enter and exit the library. · "Ba_ck to Basics" Family Literacy cen~ The primary function of the Back to Basics Family Literacy Center is to house the Back to Basics and Homework Center program's staff, collections, meetiug and tutoring areas, and administration. This area may be staffed by volunteers from the community. Tbe individuals who use the services of the Back to Basics center will include those ueeding help with reading, writing or study skills. The Back to Basics Family Literacy Center, its design and location, should afford a great deal of privacy to those individuals who might not otherwise seek assistance. ~Non Fie-liOn cOliection The primary functioo of the Noo-Fiction Collection Division is to house the library's Nou- Fiction Collection wbicb is central to the library's role as a reference and resource library for the community. Library patrons usually nccd more assistance finding books in thc Non-Fiction Collection than they do in the Fiction Collection so professional staff must be close at hand to provide assistance. Periodicals Collection The primary function of this divisioo is to provide public access to periodicals (magazines, newspapers and other publications ora serial nature). The ]'brary s current magazines and newspapers will typically be housed oo hinged slant[d display shelving with back issues stored on a flat shelf underneath. Full-text of back issues will be available directly on-line. Technology Center Information Services Tile primary function of the Information Services Division is to provide tile public with access to reference books, indexes, tbe lnternet and electronic databases. This area is the research center of the library aBd houses the refereuce book collections, a central cluster of On-line Public Access Catalogs (OPACs) and technology workstations with Intemet access. The reference staff will assist the public with their information searching in electronic and print formats. A Libris DESIGN Building Program Victoria Gardens Library Repori Prilltcd o~1: 614/2002 Page 2 of 3 i Te~n ~-~'e-a ............. Tile function of this division is to provide services to young adnlts (primarily ages 12 to 16) by giving thegn a space in the library that they can call their OWB with collections and special study areas. Because of the "in-between" age, young adults often fall through the cracks with respect to library service. They are too old for the Children's Library, but frequently not mature enough to utilize the services and collections of the adult library. In this space, the needs of young adults can be met with special collections, limited privacy, and the ability for young adults to exchange ideas conversationally without disturbing other patrons or staff. Quiet Reading Room This area should be a quiet and reflective space where patrons feel comfortable reading aad working quietly. Designed for individual use, it will be self-policing and should be designed to eliminate the urge to talk or cousider group functions. Libris DESIGN Building Program Vicloria Gardens Library Report Printed o11: 6/4/2002 Page 3 of 3 Allocation of the Library's Book Collection ! CATEGORY Projected Volumes/ Subcategory Percent of Projected Percent in Volumes Linear Vo_lume Type Collection TotaIVolumes Circulation on Shelf Foot Adult/Youn~ Adult 61.66% 62~947 .21.65% 49,322 4 Browsing Browsin9 2.35% 2,400 50.00% 1,200 4 Paperbacks 3.92% 4,000 45.00% 2,200 16 Fiction Fiction 7.84% 8,000 25.00% 6,000 8 Mysteries 1.96% 2,000 30.00% 1,400 8 Science Fiction & Fantasy 0.98% 1,000 25.00% 750 8 Spanish Language Fiction 0.26% 265 0.00% 265 17 Large Print Large Print 0.49% 500 15.00% 425 8 Non-Fiction NomFiction 24.49% 25,000 20.00% 20,000 8 Performing And Visual Arts Books 2.94% 3,000 20.00% 2,400 8 Spanish Language Non-Fiction 0.34% 350 0.00% 350 8 Ready Reference Ready Reference 0.21% 216 0.00% 216 6 Ready Reference, Telephone/Internet 0.21% 216 0.00% 216 6 Reference Reference 1.37% 1,400 0.00% 1,400 6 Reference (Encyclopedias, Directories, Etc.) 0.10% 100 0.00% 100 6 Special Special 10.29% 10,500 0.00% 10,500 8 Young Adult Cliff Notes 0.49% 500 20.00% 400 35 Young Adult 0.49% 500 40.00% 300 12 Young Adult Paperbacks 2.94% 3,000 60.00% 1,200 16 Children/Juvenile 38.34% 39,140 34.91% 25,478 13.33 Children's Easy Readers Children's Easy Readers 3.43% 3,500 50.00% 1,750 20 Children's New Books Children's New Books 0.34% 350 50.00% 175 Children's Paperbacks Children's Paperbacks 4.31% 4,400 60.00% 1,760 16 Children's Picture Books Children's Picture Books 6.17% 6,300 35.00% 4,095 20 Children's Reference Children's Reference 0.78% 800 0.00% 800 8 Children's Spanish Language A Libri$ DESIGN Building Program Victoria Gardens Libra~/ ~ Rcpor~ Printed on: 6/4/2002 Page 1 of 4 Children's Spanish Language 0.49% 500 30.00% 350 20 Homework "Back To Basics" Tutoring Materials 0.49% 500 0.00% 500 12 Homework 0.49% 500 0.00% 500 8 Juvenile Fiction Juvenile Fiction 7.44% 7,600 30.00% 5,320 13 Juvenile Non-Fiction Juvenile Non-Fiction 13.52% 13,800 30.00% 9,660 13 Media Kits Media Kit (Audio Cassette W/Book) 0.33% 340 30.00% 238 20 Parent/Teacher Books ParentJTeacher Books 0.54% 550 40.00% 330 8 Totals: 100.00% 102~087 26.7:3% 74,800 2.~5 Libris DESIGN Building Program Victoria Gardens Library Report Printed on: 6/4/2002 Page 2 of 4 Allocation of the Library's Multimedia Collection I CATEGORY Projected Volumes/ Subcategory Percent of Projected Percent in Volumes Linear Volume Type Collection TotaIVolumes Circulation on Shelf F~ot Adult/Youn~ Adult 75.27% 10~650 41.78%. 6~200 20 Audio Book Cassette Audio Book Cassette 8.48% 1,200 50.00% 600 10 Audio Book Compact Disc Audio Book CD (CD ROM) 8.83% 1,250 40.00% 750 25 Audio Compact Disc (CD) Audio Compact Disc (CD) 21.20% 3,000 30.00% 2,100 25 CD-ROM CD-ROM 6.36% 900 50.00% 450 8 DVD DVD 19.79% 2,800 50.00% 1,400 25 Video Cassette Video Cassette 10.60% 1,500 40.00% 900 10 Children/Juvenile 24.73% 3~500 46.43% 1,875 19 Audio Cassette Audio Book Cassette 1.77% 250 50.00% 125 10 Audio Compact Disc (CD) Audio Book CD (CD ROMI 4.24% 600 50.00% 300 25 Audio Compact Disc (CD) 3.53% 500 40.00% 300 25 DVD DVD 9.89% 1,400 50.00% 700 25 Video Cassette Video Cassette 5.30% 750 40.00% 450 10 Totals: 100.00% 14~150 42.93% 8~075 19.5 Libris DESIGN Building Program Victoria Gardens Library Report Printed on: 6/4/2002 Page 3 of 4 Allocation of the Library's Periodical Collection [ CATEGORY Projected Volumes/ Subcategory Percent of Projected Percent in Volumes Linear Volume Type Collection Total Volumes Circulation on Shelf Foot Adult/Young Adult 92.40% 243 0.00% 243 1 Current Magazines Current Ma9azines 82.13% 216 0.00% 216 1 Current Newspapers Current Newspapers 6.84% 18 0.00% 18 1 Young Adult Current Magazines Young Adult Current Magazines 3.42% 9 0.00% 9 1 Children/Juvenile 7.60% 20 0.00% 20 1_ Children's Current Magazines Children's Current Magazines 7.60% 20 0,00% 20 1 Totals: 100.00% 263 0.00% 263 1 A Librl$ DESIGN Building Program Victoria Gardens Libra~ Rcpori Prinlcd on: 0/4~002 Page 4 of 4 LIBRARY PLAN OF SERVICE Victoria Gardens Library EXECUTIVE SUMMARY This Plan of Service describes the proposed public library service program that will be implemented through the construction of the second library service outlet for the city of Rancho Cucamonga. Called the Victoria Gardens Library, it is designed to enhance library services for the entire community and provide convenient library access for residents of eastern Rancho Cucamonga. The library is part of a multipurpose building which also features a children's theater and event center. Sharing meeting room and lobby spaces, the Rancho Cucamonga Library and Performing Arts Center-- "The Center for Imagination"--will be located in the heart of an exciting outdoor mall experience and will open new avenues for creativity and learning for youth in Rancho Cucamonga. Rancho Cucamonga is a fast growing city encompassing 38 square miles with a population of 137,000 residents. The population of Rancho Cucamonga has risen nearly 150% from 1980 to 2002. The Library Needs Assessment clearly shows that the current single location-of 22,000 sq. ft., containing 127,000 volumes is inadequate to meet the space or collection needs required for a population of 137,000--estimated to grow to 150,000 by 2005. Despite current limitations of size and collection, the Rancho Cucamonga Public Library offers an outstanding array of innovative programs, including "Kidsmobile" service to schools and parks, adult and family literacy programs, a Housecalls program for the homebound, and a website featuring 15 dial in databases. Community support is high, with 115,000 current borrowers reflecting 87% of the population, and ongoing demand for increased services is reflected in a series of assessment tools. The Victoria Gardens Library is part of a vision that was developed through an extensive citywide needs assessment process that began with the General Plan Update for 2000. The process included a Library Master Plan (2000), a Parks & Cultural Needs Assessment (2000), a Performing Arts Feasibility Study (2001), a Technology Needs Assessment (2002) and a Library Needs Assessment (2002). Among the major citywide goals identified through this 3 year public needs assessment process were: To provide library services to the eastern portion of the community. (Library Master Plan) and (General Plan Update for 2000). · To create a "downtown" to help unite the three communities which make up Rancho Cucamonga. (General Plan Update for 2000) · To create a cultural center for children, where ideas and arts are celebrated. (Parks & Cultural Needs Assessment) and (Performing Arts Feasibility Study) · To maximize the use of technology to provide capability and accessibility to cutting edge resources for every Rancho Cucamonga resident. (Technology Needs Assessment) and (Library Master Plan) and (Library Needs Assessment) In response to these goals, the City envisioned a regional "downtown" in the eastern part of the community and worked to create a public private partnership through the Redevelopment Agency to make the vision a reality. Widely accessible through freeway, highway, pedestrian trails and public transit, the "downtown" development selected to house the library was designed to offer civic, retail, office, and residential uses. In short, a destination point for the city. Using data gathered through library needs assessments, the library vision that emerged was "The Victoria Gardens Library", a 22,500 sq. ft. facility to be located in a highly visible location off the main plaza, joined to a professional Children's Theater and meeting room facility. In creating a Plan of Service for this unique facility, the primary clients were identified as children--and their families. The strategy to deliver service was defined through partnerships with the City's Community Services Department and the K-8 school districts serving Rancho Cucamonga. The following Plan of Service for this vision includes the Victoria Gardens Library Mission Statement and five major goal statements that tie the Library to the overall vision for the City of Rancho Cucamonga. These are: · Create a City where personal enrichment and lifelong learning is conveniently accessible to all. · Create a City where the children of the community are enriched through educational and cultural opportunities and resources produced through collaboration between library, community services and schools. · Create a City where the contributions of Young Adults are valued, their ideas listened to and their needs addressed. · Create a City where all residents have equal opportunity to learn the possibilities of technology. · Create a City where individual information needs are quickly met. Each goal is accompanied by related service objectives that cover creating new services and expanding existing popular services such as the following: · Increase the depth and breadth of the book collection for the community, the number one request of every survey device and vehicle used in needs assessment. · Provide library services to the eastern portion of the community experiencing the greatest growth. · Expand the popular "Back To Basics" Learning Center, providing tutoring and adding a Homework Center. · Create the first Teen Center, with a group study room, booths with computer access and magazines geared to teen interests. · Offer a computer training center, outfitted with cutting edge technology and featuring classes taught by library and school staff. · Offer programming space for all ages with teleconferencing capabilities. · Provide outdoor space with convenient seating for family gatherings or individual study. PLAN OF SERVICE FOR VICTORIA GARDENS LIBRARY Introduction This Plan of Service describes the proposed public library service program that will be implemented through the construction of the second library service outlet for the city of Rancho Cucamonga. Called the Victoria Gardens Library, it is designed to enhance library services for the entire community and provide convenient library access for residents of eastern Rancho Cucamonga. The library is part of a multipurpose building which also features a children's theater and event center. Called the Rancho Cucamonga Library and Performing Arts Center-- "The Center for Imagination"-- the facility is located in the heart of an exciting outdoor mall experience and will open new avenues for creativity and learning for youth in Rancho Cucamonga and beyond. The Victoria Gardens Library is part of the vision that was developed through an extensive citywide needs assessment process that was part of the General Plan Update for 2000. The process included a Library Master Plan (2000), a Parks & Cultural Needs Assessment (2000), a Performing Arts Feasibility Study (2001), a Technology Needs Assessment (2002) and a Library Needs Assessment (2002). Among the major city wide goals identified through this 3 year public needs assessment process were: · To provide library services to the eastern portion of the community. (Library Master Plan) and (General Plan Update for 2000). · To create a "downtown" to help unite the three communities which make up Rancho Cucamonga. (General Plan Update for 2000) · TO create a cultural center for children, where ideas and arts are celebrated. (Parks & Cultural Needs Assessment) and (Performing Arts Feasibility Study) · To maximize the use of technology to provide capability and accessibility to cutting edge resources for every Rancho Cucamonga resident. (Technology Needs Assessment) and (Library Master Plan) and (Library Needs Assessment) In response to these goals, the City envisioned a regional "downtown" in the eastern part of the community and worked to create a public private partnership through the Redevelopment Agency to make the vision a reality. Widely accessible through freeway, highway, pedestrian trails and public transit, the "downtown" development selected to house the library was designed to offer civic, retail, office, and residential uses. In short, a destination point for the city. Using data gathered through library needs assessments, the library vision that emerged was "The Victoria Gardens Library", a 22,400 square foot facility to be located in a highly visible location off the main plaza, co-located with a professional Children's Theater and sharing a meeting room facility. In creating a Plan of Service for this unique 3 facility, the primary clients were identified as children--and their families. The strategy to deliver service was defined through partnerships with the City's Community Services Department and the K-8 school districts serving Rancho Cucamonga. The following Plan of Service for this vision includes the Victoria Gardens Library Mission Statement and five major goal statements that tie the Library to the overall vision for the City of Rancho Cucamonga. The goals are: Goal #1: Create a City where personal enrichment and lifelong learning is conveniently accessible to all. Goal//2: Create a City where the children of the community are enriched through educational and cultural opportunities and resources produced through collaboration between library, community services and schools. Goal #3: Create a City where the contributions of Young Adults are valued, their ideas listened to and their needs addressed. Goal #4 Creme a City where rich and poor, young and old have equal opportunity to learn the possibilities of technology. Goal #5 Create a City where individual information needs are quickly met. Each goal is accompanied by related service objectives that cover creating new services and expanding existing popular services. Goals and objectives were based on the characteristics of the community, the existing strengths and weaknesses of library services, the unique partnerships forged with Community Services and all four K-12 school districts and public input from five citywide needs assessment tools. Characteristics of the Community Many different cultures have shaped Rancho Cucamonga's history. From the Mexican families that created early Cucamonga, to the Italian grape-growers that shaped the rural Etiwanda, to Alta Loma perched on the original Spanish land grant, the challenge of 4 Rancho Cucamonga, incorporated from these three cities into one in 1977, has been to unite the communities under one vision. Rancho Cucamonga today is a large city encompassing 38 square miles and populated with 137,000 residents. The population of Rancho Cucamonga has risen nearly I50% from 1980 to 2002. The Rancho Cucamonga community is a place for young families. The 1990 census shows that the largest population group was the 30-39 year old baby boomer group; second largest is the group encompassing children 0-9 years old. Over 47% of Rancho Cucamonga households included children, far above Southern California averages. Volunteerism is abundant in Rancho Cucamonga. The City currently hosts over 1,800 volunteers, in programs that operate in the Library, City Hall, Police, Fire and Community Services. Mom than 75,000 hours of community services were provided by this team of volunteers. Five school districts serve the Rancho Cucamonga community and support 3 high schools, 7 middle schools and 20 elementary schools. Rancho Cucamonga is also home to Chaffey Community College, one of the oldest community colleges in the State of California. Daily life in Rancho Cucamonga revolves around the family. The emphasis on family is seen in the city's heavy investment in parks and recreation facilities, the recent Performing Arts Feasibility Study that found strong support for professional Children's Theater--and the high use of the only currently library outlet, the Archibald Library. Characteristics of the Library Residents of the City of Rancho Cucamonga received their library services through the San Bernardino County Library until 1994. Services were provided from a branch library of 10,000 square feet and a collection of 50,000 items. Hungry for better library services for it residents, the City of Rancho Cucamonga made plans to withdraw from the San Bemardino County Library System to create it's own city library--the first library in California to pull away from the County library system to improve library services to it's residents. To properly plan for the service change-over, an extensive needs assessment process was undertaken in 1990, and the Implementation Plan in that document created by Ray Holt drove the service plan that operated from the new Archibald Library which opened in 1994. Although the city had more than doubled the building size from the San Bernardino County Branch Library and tripled the collection, they knew it wasn't enough to serve a city that had nearly doubled in population from 1980 to 1990. Therefore, the City Council named the Archibald location an "Interim Library" and created a Library Board of Trustees to oversee the facility and plan for it's future growth. Today, the 22,000 square foot Archibald Library contains 127,000 items. Open 7 days a week, the Library sees an average of 1,500 visitors each day. Designed to age gracefully and meticulously maintained by city crews, the Archibald Library is no longer referred to as "Interim", but serves as a "destination point" for the community and is a much loved community fixture. However, built to comfortably hold 70,000 volumes, the current collection of 127,000 has outgrown the single location. During occasional slow periods of library use, triggered by varying school schedules, otherwise valuable materials pile up on the floor, cover the windows and stuffthe shelves. Closets and storage areas have been converted to office space and computer centers, shelving has extended up and over windowed areas and tables and chairs removed and replaced with stacks. The 2002 Library Needs Assessment clearly shows that the current single location of 22,000 square feet containing 127,000 volumes, while extremely popular, is inadequate to meet the space or collection needs required for a population of 137,000. Despite these collection and space limitations, the Rancho Cucamonga Public Library offers an outstanding array of innovative programs, including a Kidsmobile to service schools, adult and family literacy programs, a Housecalls program for the homebound, and a website featuring 15 dial in databases. Community support is high, with 115,000 current borrowers reflecting 87% of the population and ongoing demand for increased services is reflected in a series of assessment tools. In the year 2000, a Library Master Plan process was conducted as part of the overall update of the city's General Plan. The Library Master Plan outlined a future service option containing a minimum of two equal size branch libraries, geographically situated in the community to provide convenient access for all residents and greater resources for the community overall. The Library Master Plan recommended the second library outlet be located in the eastern portion of the community, which was then experiencing the greatest growth in population. Following on the heels of the Library Master Plan was the Performing Arts Feasibility Study, and the concept of "The Center for Imagination" was born. Victoria Gardens and "The Center for Imagination": The Vision The concept of a regional shopping area located at Foothill Boulevard (the famous Route 66) and the 15 Freeway has been part of the vision of Cucamonga for over 20 years. Emerging from the planning boards to reality, the Victoria Gardens development has been designed to partner a library emphasizing children's services with a children's performing arts center. An events center equally capable of hosting the most sophisticated of business conferences along with the most lighthearted of children's 6 programming completed the blend of cultural offerings that will open new avenues for creativity and learning in Rancho Cucamonga. "The Center fbr Imagination" will house a library that will double the city's library resources, offer a family literacy service and homework program and provide a regional learning center specializing in books, magazines and media celebrating the performing arts. Thanks to the partnership forged with four school districts, the special collection will be geared toward curriculum arts programs for youngster 8-18.. As part of the imagination experience, the Library will offer interactive learning opportunities that support performances on the Center's stage. The Imagination Center will be home to an experienced professional children's theater company that will also work in partnership with local school districts to present performances that complement the schools' curriculum. That means students will experience, through live theater, today's issues and the subjects they study in school. Before or after the performance, they will be able to deepen their knowledge through resources in the library portion of the Center. The Community Services Department of the City of Rancho Cucamonga will operate the Events Center and oversee the Children's Theater. The Library area will be solely operated by the Library Department. Shared spaces in the complex resulting in better service delivery and cost economies will consist of the following: Event Center Community Room space This area is a 4,500 square foot space dividable into three separate meeting areas, serviced by a kitchenette. This area will serve as children's programming space, adult programming space, special host receptions and business conferences. Shared lobby and entryway apace This area is a convenient vestibule and lobby that provides restrooms for the entire facility as well as display space, areas for literature distribution. Shared Commons Area Designed as an additional "program" space, the commons will combine landscaping, hardscape and unique art touches to create an area that will be available for outdoor events, meetings, gatherings and individual reading and studying outdoors. Based on this vision of the triad partnership of Library, Community Services and local schools, the Plan of Service for the Victoria Gardens Library integrates the vision of the Victoria Gardens "Center for Imagination" with information gathered from the Library Needs Assessment. Filtered through the Rancho Cucamonga Public Library overall goals, they will form a unique and exciting service plan for this new library outlet. "The Victoria Gardens Library exists to bring imagination, ideas and people together." Mission Statement for the Rancho Cucamonga Library and Performing Arts Center The Center for Imagination 8 LIBRARY SERVICE GOALS, OBJECTIVES Goal #1: Create a City where personal enrichment and lifelong learning is conveniently accessible to all. Role(s): Current Topics and Titles Commons Lifelong Learning Cultural Awareness Background and how goals and objectives respond to the needs assessments: The top priority revealed in both the Library Master Plan 2000 process and the Library Needs Assessment of 2002 was to increase the depth ("We need more copies of popular titles!") and breadth of the book collection CI wish you had a more varied approach to my topic.") Coupled with the lack of books, the public sited "crowding, noise, traffic, parking and lack of space" as major impediments to library access. All of these conditions would be relieved with the opening of a library of equal size and strength, closer to their homes and/or a direct route from work. The decision to combine the library with a children's theater and meeting facility and to locate it in the eastern portion of the community was based on the Library Master Plan of 2000, the Parks & Cultural Needs Assessment of 2000, the Performing Arts Feasibility Study of 2001 and the Library Master Plan. The size of the facility was based on the Library Master Plan concept of balancing equal sized libraries geographically located in the community and the City's ability to responsibly staff and maintain both facilities equally. During the Performing Arts Center Feasibility Study, strong community support was voiced for children's theater and the concept of helping children express themselves through performance and theater study. A library focus group with educators emphasized the shortage of materials available in support of performing arts of all kinds. One of the recommendations of the focus group was that the Victoria Gardens Library house and maintain a special collection, oriented to youth, in support of theater and other performing arts. The "Quiet Room" emerged from a staff focus group and was verified when a large number of respondents to the survey stressed the need for a "quiet place to study and read" and several entries stressed "more comfortable chairs!" Finally, the Needs Assessment found that 88% of responders to the 2002 survey felt Bestsellers for Adults were either "very" or "Moderately" important, the third highest rating in the survey. Therefore, popular materials are also emphasized in this library outlet service plan. Objective 1: Provide a materials collection of an additional 116,000 items, doubling the availability of books and media in Rancho Cucamonga and bringing the per capita item to 1.8 per resident. Service Indicators: Circulation; fill rate; turnover rate, items per capita rate Objective 2: Provide a 22,400 sq. ft. library facility on the east side of Rancho Cucamonga, for convenient access for residents living east of Haven. Service Indicators: Attendance; Registration figures by zip code Objective 3: Provide skilled, knowledgeable and friendly service at every public service desk Service Indicators: Use of service; annual user survey data Objective 4: Provide a location that will create a civic center "heart" for learning and imagination, offering a library, meeting rooms and a Children's Theater for an interactive cultural experience. Service Indicators: Number of Field Trips; Number of library class visits; number of adult programs provided; attendance at programs. Objective 5: Provide a regional collection celebrating the performing arts by providing a collection of 3,000 books, videos and software materials that support learning and understanding performing arts around the world. Service Indicators: Circulation figures for Performing Arts Special Collection Objective 6: Provide Library hours of service that will be designed to meet access needs of all segments of the community. Service Indicators: Survey the users 6th months after opening and annually thereafter Objective 7: Provide a Popular Browsing Collection, composed of books and media, displayed in merchandize format. Service Indicators: Circulation statistics; turnover; fill rate Objective 8: Provide a "Quiet Room" where comfortable seating and a quiet and computer free atmosphere is emphasized. Service Indicators: Attendance rate 10 Goal #2: Create a City where the children of the community are enriched through educational and cultural opportunities and resources produced through collaboration between library, schools and other community services. Role(s): Formal Education Support Current Topics and Titles Cultural Awareness Background and how goal; and objectives respond to the needs assessments: Since it's establishment in 1994, the Library has surveyed it's residents three times. In each of the surveys, services to children emerged as the number one priority for residents of all ages. In the most recent survey of 2002, 76% of those surveyed sited "childrens books" as "very important", placing it as top priority for the Victoria Gardens Library. "Homework Center with Children's Tutoring Program" was sited as third priority, with only a "Computer Center" gaining more support. "Children's Programming" was another priority to 85% of the community, and a full gamut of age sensitive programming is found in Objective 2. In addition, 10 out of 10 focus groups that stated "Formal Education Support" was the most important library role. Therefore an emphasis for the Victoria Gardens Library would be placed on Children's Services and support for school curriculum. Parenting classes and classes to help parents best assist their youngsters in homework were a top priority for focus groups, with the "Literacy", "Back to Basics" and "Educators" groups giving it top priority. In all surveys, responders expressed the desire to see the City work with schools to provide more learning opportunities for their children. The objectives below respond to suggestions made by the Educators focus group and written comments by residentg in response to the question: "How would you like to see the public library work with schools?" Finally, Community Services was a natural partner in presenting culturally rich programming requested in the Needs Assessment. Already partnering with the Library as part of the "Kidsmobile" and "Fun on The Run" project to reach disadvantaged youth, the co-location of staff on site in "The Center for Imagination" makes this a cost effective objective. Objective 1: Provide an opening day collection of 38,340 new childrens books, videos, dvd's and software. Service Indicators: Number of items purchased; number of items processed. 11 Objective 2: Provide one pre-school storytime, one toddler time, and one school aged youngster programs per week. Service Indicators: Storytime attendance Objective 3: Provide a minimum of one program each quarter co-sponsored with Community Services Cultural Arts Program designed to highlight the arts. Service Indicators: Program attendance; increase cimulation of art materials Objective 4: Partner with Etiwanda, Alta Loma, Cucamonga and Central School Districts to offer "Back to Basics" Tutoring for a minimum of 50 youngsters per semester. Service Indicators: Number of students enrolled; number of volunteer tutors Objective 5: Provide a minimum of 12 classes for parents and teachers on how to use web resources, how to research a report, how to use the library, etc. Service Indicators: Number of classes offered; number of attendees; number of information questions. Objective 6: Coordinate a meeting of public library and school library personnel once each semester to share information on collections, spending, school library collaboration opportunities, grant opportunities, etc. Service Indicators: Number of attendees; number of schools represented. Objective 7: Provide a special collection area and collection of 600 items for the use of parents, teachers and homeschoolers. Service Indicators: Circulation figures; teacher cards; homeschooler cards 12 Goal #3: Create a City where the contributions of Young Adults are valued, their ideas listened to and their needs addressed. Role(s): Formal Learning Support Current Topics and Titles Cultural Awareness Background and how goals and objectives respond to the needs assessments: Demographics show that the closest service area for the Victoria Gardens Library will contain a very high percentage of Young Adults--ages 12 to 15. The Victoria Gardens Branch proposes to serve the needs of both geographically local teens, and teens that visit the shopping mall. The Needs Assessment of 2002 showed that having a teen center for young adults was a top priority (ranked #4) with nearly 84% of library users polled saying a Teen Center was Very or Moderately important. Not surprisingly, 92% of the young teens polled stated that having a place of their own was VERY IMPORTANT! To determine what would be contained in the Teen Space, the Needs Assessment provided the top five services valued by teens: Books, School Support, Staff Help, Computers and Internet Access. To determine what services would be offered, the Assessment verified teens want more staff assistance and more teen programs. In response, the service program below offers a staff desk centered between the Technology Center and Young Adult Services to support both. It also offers curriculum and social issues based topic for young adult programming and creates a Teen Advisory Group to provide more input on materials selection, policies and programming needs. Objective 1: Provide a "Teen Center" where young people feel welcome and special Service Indicators: Attendance; Track computer use Objective 2: Collaborate with Community Services, the School Districts and Library Staff to provide a minimum of one program each month. Service Indicators: Attendance; Circulation of topic of program Objective 3: Create a Teen Advisory Board to meet monthly and assist in the creation of programs and review of teen friendly policies. Service Indicators: Attendance of Teen Board members at Board Meetings; evaluations from Teen Board Members 13 Objective 3: Provide an age appropriate and relevant collection of 4,075 items and 10 teen magazines, with input from Teen Advisory Board. Service Indicators: Circulation, turnover and fill rates Objective 4: Provide a minimum of 6 computers with the ability for teens to work together around the terminals. Service Indicators: Computer usage figures. Objective 4: Provide volunteering opportunities through Back to Basics tutoring program, Theater docent program and Technology Center aid. Service Indicators: Number of volunteers; number of students tutors; number of tours provided Objective 5: Provide a minimum of 12 Technology Classes for young adults emphasizing educational and career skills. Service Indicators: Number of classes provided; attendance Objective 6: Create a Teen Site for the Library's Web Page, designed and maintained by young adult volunteers, technically assisted by Library Staff. Service Indicators: Number of hits to the web site. 14 Goal #4 Create a City where all residents have equal opportunity to learn the possibilities of technology. Role(s): Information Literacy Basic Literacy Background and how goals and objectives respond to the needs assessments: The Needs Assessment shows in the Telephone Survey to residents performed in late fall of 2000, that 85% of all residents polled had access to the Internet through home, business or school. In that same survey, when asked to define what library service was most desired, 90% of our respondents emphasized expanding on-line services. During the Staff In-Service of August 2001, staff expressed belief that most residents in the community "owned" a computer, but a large percentage were challenged in understanding how best to use it and technology to their advantage. In the staff in-service meeting in 2001, staff recommended as a goal for the new library, a Technology Center with a minimum of 21 computers. The Spring Needs Assessment of 2002 followed up on that recommendation by asking the public to rank several services in priority order. "Free or nominal fee classes on technology" received a ranking of top priority only below Children's Books in terms of "very important", receiving 74% support and was THE number one priority when you combine the categories of Very and Moderately Important (94%). Teens and Adults alike in the Needs Assessment sited the following as the three most important services: Classes, Internet access and more computers. The current library offers six for Internet access. Twenty one are proposed for the Victoria Gardens Library. Survey responders also sited the need for more help in using computers. Teens voiced the desire for peer support. The objectives below provides both, with a public service desk and an active program of student volunteer "aides". Objective 1: Provide a Technology Center containing 21 computers for public use which will obtain an 80% occupancy rate during open hours. Service Indicators: Attendance; number of classes offered; attendance in classes. Objective 2: Provide Distance Learning Opportunities before and after library hours. Service Indicators: Number of bookings per year; number of attendees to programs; income received from fee based service. 15 Objective 3: Provide a minimum of 12 classes for training in the following areas: Use of Library Technology, how to use popular software programs, searching specific topic areas on the Intemet, etc. Service Indicators: Number of classes; attendance figures for classes; evaluations of classes Objective 4: Provide volunteer opportunities for young teens to help their peers Service Indicators: Number of volunteers; number of volunteer hours worked; number of programs supported through volunteers. 16 Goal #5 Creative a City where individual information needs are quickly and conveniently met. Role(s): General Information Background and how goals and objectives respond to the needs assessments: A standard library service offering, the focus groups supported the overall needs assessment in finding that information needs, excepting students, were of lesser importance to the Rancho Cucamonga community. However, surveys repeatedly sited "lack of personal time" as a major barrier to the use of the library, therefore the objectives in this goal respond to the "basic" need of information services--but provide the service 24 hours a day, seven days each week, to create a "value added" approach to the service. Objective 1: Provide an Information Service Desk to respond to at least 100,000 walk in, dial up and email information questions. Service Indicators: Number of questions answered per year Objective 2: Provide 24/7 Access to Library through the use of technology Service Indicators: Number of questions answered via 24/7 Access per year. Objective 3: Provide a website with catalog information, database resources and full library service information with an uptime of 99%, updated every week. Service Indicators: Number of hits to web page; number of hits per on-line database Objective 4: To bring awareness to the public of the many methods of accessing information through the library, staff will design and distribute a minimum of two brochures, highlighting Information services available and on line access databases and Technology Center Services. Service Indicators: Number of informational brochures distributed annually; number of hits on the web site; number of hits per on-line database; circulation rate. 17 TYPES OF SERVICES TO BE OFFERED Overwhelmingly, through the course of three library surveys conducted over six years, and through 10 library focus groups conducted in Spring of 2000, more books, service to youngsters, assistance in harnessing emerging technologies and convenient access to library services have emerged as the top priorities for library service in Rancho Cucamonga. The types of services listed below reflect those three top priorities. Services The Victoria Gardens Branch Library will provide the overall Rancho Cucamonga Community with the following: · A broad collection of new books, dvds, videos, computer programs and talking books with an emphasis on popular materials, doubling the number of books and materials available to the growing community. · A Community Room capable of comfortably holding from 30 to 300 guests and an atmosphere as cozy as cushioned storytime and as technologically advanced as a Teleconference. · A Technology Center to train community members from school aged youngsters to seniors. · Comfortable and functional seating for study, relaxing, reading and working with personal technology such as laptops and palm pilots. · High speed computers available on a fiber optic network. · A programmable courtyard with a garden like atmosphere and visually stimulating landscape design. The Victoria Gardens Branch Library will provide preschool children, their parents and caregivers with: · Toddler Time, a story time for children 24-35 months old who are accompanied by a parent or adult caregiver. During the 20minute program, stories, puppets, finger plays, rhymes, poems and songs delight the youngsters and help engender a lifetime love of libraries. Offered once each week. · Preschool Story time, a story time for children 3, 4 and 5 years old which offers them their first step toward independence. 30 minutes in length, offered once each week. · Assistance to parents and caregivers in selecting books and other materials appropriate for toddlers. · The opportunity for preschools and day care providers to schedule tours and story times. 18 The Victoria Gardens Branch Library will provide school age children, their parents and caregivers with: · Family Story time, a story time for the family to enjoy together. Recommended for ages 2 to 8. This 30minute story time is offered once each week. · "Afterschool Cool", a story time for children 6 to 11 offers books, art crafts, music, storytelling, drama and special guests. Offered once each week for 45 minutes. · "Back to Basics" Learning Center. Partnered with four local school districts, this tutoring program provides youngsters identified as "reading challenged" with the opportunity to receive reading assistance after school from specially trained tutors. · Special instructional programs on how to use technology to excel in school. Topics will include "Using Library Technology", "How to Use the Internet to Write a School Report", "The Internet and Science Projects", etc. Programs will be offered to 10 student/parent teams per session. Programs offered once per month. · Tours of the Library and the Children's Theater. These tours, available to classes and other groups such as scouts, athletic clubs, drama clubs, etc., will tour the Victoria Gardens Center, visit the Theater, and end at the Library. Arts and theater materials will be highlighted. · Readers Advisory services will be offered to parents and caregivers. · Access to accelerated readers and other special school-based reading programs. · Homework help will be provided through Tutor.corn · In conjunction with Community Services, special programs highlighting the performing arts will be offered, including classes on lighting, makeup, set design, etc. · A special collection for parents, caregivers, teachers and home-schoolers coveriog child development, parents, teaching and tutoring techniques. The Victoria Gardens Branch Library will provide teens with: · A special room of their own with booth style seating as well as computers, tables and chairs. · A group study room capable of holding six. · The opportunity to participate on an advisory group to the Library Board of Trustees, to assist in program planning and teen friendly policies. · Information services and reference services provided in person and over the phone during open hours and through e-mail 24 hours per day. · Middle and High School class visits including a tour of the Theater and Library. · Age appropriate reading lists, pathfinders for class assignments and bibliographies. · Special hands on instructional programs on how to use technology to excel in school. Topics will include "Using Library Technology", "How to Use the Internet to Write a School Report", "The Internet and Science Projects", etc. 19 Programs will be offered to 20 students per session. Programs offered once per month. · In conjunction with Community Services, special programs highlighting the performing arts will be offered, including classes on lighting, makeup, set design, etc. · Volunteering opportunities will be given youngsters who want to assist in tutoring younger children, assisting all ages in the use of computers and data bases, basic shelving duties. The Victoria Gardens Branch Library will provide teachers, homeschoolers and educators with: · The opportunity for school library media staff and volunteers to meet quarterly and share information, concerns and updates, coordinated by Library staff. · The opportunity to participate on a School Advisory Committee, to assist the Library in purchasing appropriate curriculum materials. · A special library card allowing long term loans and large class room collections of materials. · Access to the Library's catalog and databases. Classroom or school libraries equipped with a computer, modem and Internet access may connect to the Library's electronic resources. · The opportunity of working with library staff in generating grant applications of benefit to library and school alike. · The opportunity to book the Technology Center for distance learning experiences, teacher training or other practical uses to advance teacher education. The Victoria Gardens Branch Library will provide adults with: · Information services and reference services provided in person and over the phone during open hours and through e-mail and real time 24 hours per day. · A browsing collection of popular new materials, presented in cheerful, easy-to- use retail fashion. · Reader's Advisory Assistance · A collection of general interest magazines, a special collection of performing arts publications and a collection of area newspapers. · A special Quiet Reading Room to support relaxation and contemplation. · Special hands on instructional programs on how to use technology to search the Internet, and programs on how to use popular new software programs as they emerge. Programs will be offered to 20 adults per session. Programs offered once per month. · A place to hold community events and programs of interest to adults, including an adult reading group that provides insight to reading materials selected by the group. 20 The Victoria Gardens Branch Library will provide seniors and people with special needs with: Accessible collections that reflect their unique interest and needs. Large Print books located at a comfortable level for viewing, etc. · A special Quiet Reading Room to support relaxation and contemplation. · Captioned media, both video and dvd. · A place to hold community events and programs of interest to senior adults, including presentations co-sponsored by Community Services on nutrition, health and consumer issues. · Special hands-on instructional programs on how to use technology. Special programs could feature how to find health information, consumer information and emerging software programs. Programs will be offered to 20 adults per session. Programs offered once per month. · Volunteer opportunities for seniors to assist in tutoring youngsters, training as docents for facility tours or participating in the adult literacy program. · An Adult Literacy Program that provides reading instruction for those over 18, opportunities for a rewarding volunteer experience in tutoring and basic instruction on computer use. The Victoria Gardens Branch Library will provide business people with: · Information services by phone, in person or through the 24/7 reference program 7 days a week, 24 hrs. per day. · Access to business focused on-line databases, by visiting the library or by accessing the database through office Internet. · Technologically sophisticated meeting room space. · Access to a Technology Center capable of distance education and available for fee-based use before and after library open hours. 21 IMPLEMENTATION PLAN Staffing The City of Rancho Cucamonga will staff the Victoria Gardens Library with the following full time positions: Position Duties Librarian II Branch Manager Librarian I Youth Services Librarian Librarian I Adult Services Librarian Library Assistant Circulation Manager Library Assistant Outreach Services Support Library Assistant Youth Services Support Library Clerk Circulation Clerk An additional 8.75 FTE staffing will be provided to further support the circulation, information and programming needs of the branch. As with the current Archibald Library, all staff will be crossed trained on a minimum of two service desks and all will be trained in basic to advanced technology skills. Hours of Operation Since the Needs Assessment emphasized the desire of residents to have access to their library during extended hours that ranged from mornings for Seniors to evenings and weekends for students, the Library will be open 50 hrs. per week, 6 days per week minimum, Tuesday through Monday. Evening hours will be emphasized in response to the primary role of service to young people. However, extensive use of technology will extend many services into 24/7, consistent with the requests of residents expressed in the Needs Assessment. Programming The Library will rely on four sources for programming: the Victoria Gardens Branch staff, the programming staff from the Archibald Library, programming staff from the Community Services Division and School District staff. Scheduling of programs will be critical and must be planned far in advance to coordinate scheduling with other City programs and events in the shared meeting room space. Community Services will provide an exciting programming component through the Children's Theater. Actors, producers, and other theater specialists will be available before and after performances to provide school curriculum related programs. The Theater productions themselves will involve the School Advisory Committee, in terms of selecting a play theme and coordinating the play with school district curriculum. 22 The programming of this Branch is seen to be highly integrated into the school curriculum. While children's programming is emphasized, adult programming will also be available. Since no meeting room is currently available at the Archibald Library, all adult programming for the Library system will be conducted at the Victoria Gardens Branch Library. The meeting room will host a Readers Club, a Mystery Club, informational programs, Teen Fairs, Library Foundation receptions and a host of other special library events. Every other year, the Library Foundation creates "The Rancho Cucamonga Public Library Telethon", featuring hundreds of children performers, video clips celebrating reading and the library and hosts who encourage the public to support the library through donations and volunteering. This production, which has raised over $300,000 for the Library during the past six years, will be broadcast from the stage of the Children's Theater. Collections The Library Needs Assessment found that the need for a larger book collection was reported at every special interest focus group and recorded by each survey tool used in the assessment process. In fact, the Needs Assessment compared the book holdings of Rancho Cucamonga to other libraries serving similar populations and discovered the collection needed to double to reach average. The introduction of library service from the Victoria Gardens Library will nearly double the number of books available system wide. The Victoria Gardens Branch will eventually hold over 116,000 items. For opening, ninety thousand of the items will be purchased new from a vendor that will supply them fully cataloged and shelf-ready. While the impact of 90,000 newly published items is impressive and dazzling, the experience of the Archibald Library in it's 1994 opening caused the Library Board to decide to split the new collection between the two branches. Gaps in information areas caused by lack of new materials published took more than 8 years to resolve at the Archibald branch. The proposed solution will spread new materials along with needed special interest materials throughout the service area of Rancho Cucamonga. The collections will include hardcover, paperback books, large type books, fiction and nonfiction, reference books, and Spanish language books. Media collections will be emphasized due to the high demand expressed in the Needs Assessment. DVD's, Books on Tape/CD and CDRom programs will be emphasized, but video, music CD's and read alongs will also be purchased in solid numbers. The Library will subscribe to 100 new magazine titles, some duplicates of holdings found at the Archibald Library, and some unique to reflect requested interests in the Needs Assessment and the Performing Arts specialty of the Victoria Gardens Branch. 23 The City of Rancho Cucamonga has budgeted $1,000,000 for an "opening day" collection and will allocated approximately $100,000 per year for materials acquisitions to the Library. The Friends of the Library and the Library Foundation will augment this amount by approximately $80,000 per year. One year prior to the opening of the Victoria Gardens Library, a new Community Interest Survey will be generated. Due to the residential aspect of the Victoria Gardens project, the area immediately surrounding the Victoria Gardens Library will have approximately 6,000 new homes, and their input will be highly desirable in creating the final library collection. Patron input will be ongoing through annual collection development surveys, the Teen Advisory Group, the Education Advisory group and general "suggestion for purchase" forms. Programs in Conjunction with The Children's Theater Working closely with the Cultural Arts staff of the City's Community Services Department, with the Educators Advisory Group and with the staff of the Professional Children's Theater group, programs will be planned and presented to accompany each theatrical offering. The plays will reflect the curriculum offered through the schools, and with each production, library programs will be planned to promote the production, to enrich the students and to provide teachers and educators with background information to aid the education process. Partnerships Community Services of the City of Rancho Cucamonga will: · Assist in program planning in the area of cultural arts · Collaborate on grant writing to bring unique services, programs and displays to the Cultural Center · Combine resources to promote and advertise the services of the Cultural Arts Center · Collaborate on fundraising activities, through the Library and Community Foundations Elementary School Districts will: · Work with library and cultural arts staff in an advisory capacity · Collaborate with the Library and Community services on appropriate grant applications · Publicize the services offered through the Library and Cultural Arts Center · Recruit student volunteers to assist in the volunteer opportunities presented by the Library and Cultural Arts Center Chaffey High School District will: 24 · Continue to support the Library through programs enlisting teen volunteers and providing school credit for community work. Chaffey College will: · Provide program speakers from their Performing Arts Department on appropriate theater related topics · Participate on the Cultural Arts Advisory Board for Theater and Library Rancho Cucamonga Chamber of Commerce will: · Continue to provide copies of business publications and Chamber information at both library outlets · Continue to support the Library Foundation through active participation in the Rancho Cucamonga Public Library Telethon · Promote library services through it's web site and in it's weekly activities newsletter to members How Overall Plan of Service Meets the Needs of the Residents Residents of Rancho Cucamonga need a second library outlet that will provide convenient library access to residents in east Rancho Cucamonga, that will increase materials available to all residents and that will maximize the unique partnerships possible by joining with Children's Theater. Responding to the demographics of this family community, the plan places the highest priority on providing services to young people and their families. Doubling the books and library materials available to all Rancho Cucamonga residents, opening the first service area dedicated to Teens, creating a Computer Center to provide classes outlined by the community, and offering a special collection unique in the region, the Plan accomplishes it all within an exciting and enriching atmosphere supporting cultural and performing arts. Through partnerships within the community and a responsive Service Plan, the Victoria Gardens Library will fulfill the vision and "bring imagination, ideas and people together". 25 JOINT VENTURE PROJECTS Family Literacy: "Back to Basics" Learning Center The Needs Assessment process begun in 2000 shows a continuing interest in providing tutoring and homework services for youngsters after school. In answer to that on-going need, a joint venture project with the Etiwanda School District was planned for the Victoria Gardens Branch and a "Back to Basics" Learning Center added to the building program. In learning in the educator's focus groups that many residents of Rancho Cucamonga sent their youngsters to schools not in their "neighborhood", the other three school districts were added to the joint venture project. Emphasizing family literacy, the "Back to Basics" Learning Center will provide remedial tutoring to improve basic reading and writing skills of English-speaking, school-aged children in ,0 th · · 2 - 5 grade who are rea&ng below their grade level. The students must be recommended to the program by a school teacher or educator. Tutoring is provided by trained volunteers in a small group setting. Tutoring sessions will be offered twice a week for approximately one hour. Children will participate in a twelve week session. Parent participation in additional parenting programs will be required. Four computers will be available, loaded with software selected by the Library staff with assistance from the School Advisory Board. As part of the joint venture, the school district will assist in training the tutors by allowing volunteer tutors to observe reading teachers in the classroom and attend reading related in-service programs or workshops offered by the district. District staff will also review tutoring materials to verify that the materials are appropriate for the grade level of intended use. The district will advertise of teachers willing to be volunteer tutors through their website and in-house newsletter. In addition District specialists will assist Library Staff in the application of grants to support and expand the program. Homework Center: Focus group sessions held with current "Back to Basics" participants, school teachers, school media librarians and school administrators in Spring of 2002 revealed that additional expansion was desired in the program. Suggestions included the following: Offer homework help in addition to reading skills. In response, the District offered to locate copies of all of their current textbooks on long term loan at the Victoria Branch Library. The District offered to present two programs a year on specific curriculum needs: ie, Planning a Science Project or Planning for Your Future. The district also offered to partner with the Library as well as assist staff in applying for after-school program grant funding for future expansion. To support the program, a Children's specialist will occupy the office between the "Back to Basics" Center and the separate Homework Center. The Needs Assessment update in 26 Spring 2002 showed the community had strong feelings about the importance of literacy within the community. The Library agreed to provide Tutor.com, or a similar program which offers real time tutoring assistance on-line for students grades 4 through 12 in the subject areas of English, math, science and social studies. · Offer Teen Mentors As Tutors "Back to Basics" parents recommended that older teens in High School honor programs and service clubs be recruited to serve as tutors and mentors for younger students. Chaffey High School District, while not an "official" partner, agreed to support this addition to the program by helping to recruit tutors and providing curriculum support for their volunteer hours. Technology Center The Technology Center will house 21 computers and will be available for public access during all hours not occupied with classes. The School Districts will work closely with the Library in terms of programming, the classes, assisting in presenting the classes and helping to recruit talented student aids to provide assistance to the public in using Internet and other emerging technologies. The resources of the City will be used to establish the technology used in the Center. A fiber optic-based backbone will connect the Victoria Gardens Branch Library to all other City facilities. Classes will be offered on the following range of topics including keyboard basics, introduction to word processing, using the Intemet for school assignments, creating web pages and using presentation software. The Technology Center will also be used for distance education, where speakers can either broadcast to or from the facility to give lectures, presentations and/or homework and school project assistance. The Center will be available before and after library hours for the use of school districts at no charge and to businesses and other agencies on a cost recovery basis. Special Collection: Celebrate the Performing Arts A special collection of approximately 3,000 volumes will be created emphasizing the performing arts. Because of the close affiliation with the Children's Theater, this performing arts collection will have an emphasis on Children's involvement in theater. A "how to" approach will be taken in the book collection. The media collection will emphasize classic performances as well as information videos on stage arts. 27 The School District offered to contribute the expertise of their teachers in the art, drama, video and commercial arts departments to assist in the selection and location of these special items. This group will be called the Cultural Arts Advisory Board and will also assist the Children's Theater in planning major productions. This collection is anticipated to have regional appeal and will be available for interlibrary loan throughout California, since the Rancho Cucamonga Public Library is a universal borrowing library. 28 JURISDICTION - WIDE SERVICE MISSION STATEMENT FOR THE RANCHO CUCAMONGA PUBLIC LIBRARY "The mission of the Rancho Cucamonga Public Library is to inform and enrich our community. We strive to accomplish this by providing access to traditional and technologically innovative resources. We support and encourage education and the love of reading in a welcoming atmosphere by a knowledgeable, service-oriented staff" Overview: The Victoria Gardens Library will give strength to the Library Jurisdiction in the areas of a Performing Arts Special Collection, Computer classes and Internet access, and will house the first Young Adult space. It will be equal in strength to the Children's Services provided at the Archibald location. It will double the overall ability to serve reading challenged youngsters through the "Back to Basics" program, create the first Homework space and open the door to collaborative efforts with the school districts in the areas of programming, selection and purchasing. The Victoria Gardens Library will draw on the strengths of the Archibald Library by relying on a strong team of Information professionals to provide research and top level information assistance. The Archibald Team will continue to produce the Web site and the administrative level of the system will remain located at the Archibald Library. All advanced technical services functions not supplied by a jobber, will be tasked to Archibald. A more detailed analysis is provided below, based on the 2002/2003 Plan of Service adopted by the Board of Library Trustees: Goal 1: Provide skilled, efficient and friendly service at every public service desk. Goal 2: Plan for future growth and development. Goal 3: Support the four service roles selected by the Board of Library Trustees: Support Formal Education Programs Provide Library Services to Community Youth of All Ages Promote Information Services to the Business Community Facilitate Self Education for All Residents 29 Goal 4: Initiate state of the art service using new technology in a cost effective manner. Goal 5: Search out alternative and entrepreneurial approaches to program support, through partnerships and fund raising. Outlined below is the direction the Victoria Gardens Library will take in fulfilling the existing system wide goals for Rancho Cucamonga. Goal 1: Provide skilled, efficient and friendly service at every public service desk. Regardless of facility, location or special service direction, the number one goal of any Rancho Cucamonga Public Library will be to provide skilled, efficient and friendly service at every public service desk. This sentiment is repeated in the Plan of Service for the Victoria Gardens Library and appears as an objective under the number one service goal. Goal 2: Plan for future growth and development. Construction of the Victoria Gardens Library will create collection, space and services that bring the current community up to the minimal standards expected of libraries in California. However, the goal to grow and expand will remain as part of the overall goals of the system. The Library Master Plan 2000 allows for the consideration of expansion of either the Archibald or the Victoria Gardens Library by 2020. Considering the population potential of Rancho Cucamonga, planning for growth will continue to be a top goal overall for the library system. Goal 3: Support the four service roles selected by the Board of Library Trustees: Support Formal Education Programs Provide Library Services to Community Youth of All Ages Promote Information Services to the Business Community Facilitate Self Education for Ail Residents The above roles were selected to support the overall Plan of Service for the Archibald location. Several roles are important to the proposed Victoria Gardens Library as well. The roles to "Support Formal Education Programs" and "Provide Library Services to Community Youth of All Ages" are consistent for both library locations. Overall, "Promote Information Services to the Business Community" will continue to be a strong goal ~br the Archibald Library. A strong Reference Team will be located in the Archibald Library. This team will "push" information as needed using various 30 technology to staff located at the Victoria Gardens Library. The Archibald Library will support information needs in the areas of Business, Science, Technology, Local History and Government Information. The areas of strength at Victoria Gardens Library will be Art, Theater, Biography of Artists and Performers and Reference materials in the areas of the Arts. Information Services at the Victoria Gardens will "push" information to the Archibald Team as appropriate, in the areas of strength. The final role of "Facilitate Self Education for All Residents" will be consistent throughout the Rancho Cucamonga Public Library System and is supported through the broad collection of non-fiction materials, the Adult Literacy Program located at both locations and the Technology Center specializing in classes and distance education at the Victoria Gardens Library. If the Victoria Gardens Library is not built, the current population of 137,000, expected to expand to 155,000 by 2005, will continue to be served from a 22,000 sq. ft facility and a collection that cannot reasonably expand beyond 150,000 items, providing Rancho Cucamonga residents with less than 1 book per person. 31