HomeMy WebLinkAbout2008/10/13 - Agenda Packet - Library (Special Joint)AGENDA
CITY OF RANCHO CUCAMONGA
CITY COUNCIL,
LIBRARY BOARD
AND THE
LIBRARY FOUNDATION BOARD
SPECIAL JOINT MEETING
Monday, October 13, 2008 4 6:30 p.m.
Rancho Cucamonga Cultural Center ~ Celebration Hall South
12505 Cultural Center Drive ~ Rancho Cucamonga, CA 91701
A. CALL 'I'O ORDER
Pledge of Allegiance
2. Roll Call:
Mayor Kurth
Mayor Pro Tem Michael
Councilmembers Gutierrez, Spagnolo, Williams
President Coberly President Bowne
President Pro Tem Nagel Vice President Davies
Trustees: Amsler, Haddon, Hairston Boardmembers: Akahoshi, Atkins, Filippi,
Gilfry, Gonzalez, Leal, Melillo, Silver, White,
B. ~'~~13L1(~ CO111I1'11('.~1"['IONS
This Is the time and place for the general public to address the City Council and Planning Commission on any item listed or not listed on the
agenda. State law prohibits the Council and Commission from addressing any issue not previously included on the Agenda. The Council and
Commission may receive teatlmony and set the matter for a subsequent meeting.
Comments are to be limited to five minutes per individual or less, as deemed necessary by the Chair, depending upon the number of
individuals desiring to speak. All communications are to be addressed directly to the Council and Commission, not to the members of the
audience. This is a professional business meeting and courtesy and decorum are expected. Please refrain from any debate between
audience and speaker, making loud noises, or engaging in any activity which might be dlsrupthre to the decorum of the meeting.
The public communications period will not exceed one hour prior to the commencement of the business portion of the agenda. During this
one hour period, all those who wish to speak on a topic contained In the bustneas portion of the agenda will be given priority, and no further
speaker cards for these business items (with the exception of public hearing items) will be accepted once the business portion of the agenda
commences. Any other public communications which have not concluded during this one hour period may resume after the regular business
portion of the agenda has been completed.
PRESENTATION ON CREATING THE "3 AMAZING LIBRARIES
2.
3.
D. ADJOURNMENT
I, Kathryn L. Scott, Acting City Clerk of the City of Rancho Cucamonga, hereby certify that a true,
accurate copy of the foregoing agenda was posted on October 9, 2008, per Government Code 54954.2
at 10500 Civic Center Drive, Rancho Cucamonga, California.
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Some ,S'fah"sfics. , .
• 1,024,000 items were checked out last year!
• Over 560,000 people visited the libraries
• Over 35,000 attended a program
. Over 82,000 used a computer
• Over 165,000 information questans answered
• Over 2 million hits to our new web site
• 187,000 library cards are in circulation
• Grants awarded -six for over 5150,000
. Approximately 35% is non-resident use
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14,000 square feet of space
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What's popular at Biane now?
Children's programs (0-8 years old)
- Famiy programs/events
- Pictures books and beginning readers
- Other programs (teen, tech, 828)
What library trends are popular now?
Lib2ry as "the third place"
ELF -Early Learning for Families
~3iane secon~~~oor
What's needed at Biane?
Increased experiential opportunities whrse famNies can en}oy
aClWlties, [James, arts and crafts (8.8.118, Hispanic Heritage, Blg
Friendly Giant, Falconry)
Increased opportunlbes for the childn~ (all storytimes for yaurg
Uikiren are fun and have waiting lists, at Biane akme there are
l2 weekly storyhmes)
Need for alternative ways for learning -not every child learns
through hooks or a traditional environment -some driklren learn
through play, through parent child interaction, and through
socialization with other children
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Expand children's services
Additional programming space /classroom
Continue overall energy upstairs
Build on existing partnership with schools
and playhouse to continue alternative/unique
learning opportunities
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Rancho K.I.D.S
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What will alibrary/children's museum blended
space bring to Rancho Cucamonga?
Greatly needed space for library - 14,000 5q ft
• Economic development for Cultural Center -new dients
for Playhouse
Economic development for Victoria Gardens Shopping
Center
A unique, one of a kind sennce for the Community (and
the country)
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LSTA Grant - $50,000 .
Grant from the California State Library enhanced by;40,000
from Library Foundation to conduct a feasibility study
i. Survey stakeholders and public to determine types of
desired exhibits and educational opportunities
i. Determine cost to improve second floor space
~. Determine operations and maintenance budget
+. Create a plan to blend traditional library services with
traditional children's museum exhibits into one, unique,
and one-of-a-kind space
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California State Library
Library Services and Technology Act (LSTA)
Fiscal Year 2008/2009
FINAL PROPOSAL (LSTA 61
Submit ORIGINAL (please sign in blue ink) and Gve (5) copies to be received by 4:00 p.m. on May 9, 2008 to
Attn: LSTA Grants, Library Development Services, California State Library, P.O. Box 942837, Sacramento,
CA 94237-0001, for mail. (Non-postal delivery: 900 N Street, Suite 500, Sacramento, CA 95814). FAX is not
acceptable. INFORMATION: Tel. (916) 653-5217.
1. Project title: .KIDS (Kids Interactive Discovery Space) Project - A Planning Grant
2. Applicant organization/jurisdiction: Rancho Cucamonga Public Library
Web page URL: www.rcpl.lib.ca.us __
Director's name: Deborah Kave Clark
E-mail: dclark@ci.rancho-cucamonga.ca.us
Phone: 909 477-2720, ext. 5020
Fax: 909-477-2721
Address: 7368 Archibald Avenue, Rancho Cucamonga, CA 91730
3. Contact person: Deborah Kaye Clark
Phone: 909-477-2720, ext. 5020
E-mail: dclark@ci.rancho-cucamonga.ca.us Fax: 909-477-2721
Address (if different from #3):
4. How many people will be directly served as clients by this project? 200,000
Source of this number (e.g., US Census, library circulation records, etc.): US Census
5. What other libraries, agencies and organizations will collaborate with you on this project? (Submit
information on the roles of each in Q14. Attach letters of agreement from each.)
City of Rancho Cucamonga Community Services Department/Cultural Arts
Organization Name: Division/The Lewis Family Playhouse
Contact Person: Susan Sluka-Kelly, Cultural Arts Supervisor
The Elementary School Districts of Rancho Cucamonga: Central, Alta Loma.
Organization Name: Etiwanda and Cucamonga
Sharon Nagel, Superintendent; Janet Morey, Superintendent; Shawn Judson,
Contact Person: Superintendent; Janet Temkin, Assistant Superintendent
6. What amount of LSTA funding is requested? $50,000
7. Which goal in the LSTA 5 Year Plan will this project address? See the State Library
website: http://www.library.ca.QOV/erants/Lsta/arants.html#plan Goal II
Project title: KIDS (Kids Interactive Discovery Space) Project - A Planning Grant
Applicant/Jurisdiction: Rancho Cucamonga Public Library .
S. Executive Summary. (Complete in space provided) This is an abstract of your entire project and
should be written after you've completed.the rest of the application. It should be clear and persuasive
for all who will evaluate your application. Include answers to these questions: Whom do you propose to
serve? What needs have you identified? What are your project goals and objectives? What new
services will the library provide?
The Victoria Gardens Cultural Center, which houses a public library and a professional children's theater
under one roof in a major shopping district, have welcomed and entertained over I/2 million'children and
families throughout the region during the past 18 months. Statistics for both spaces show the growing
need for increased family programs, services, and materials. Anecdotal evidence through surveys also
shows that families are looking for more than a book or DVD, they are looking to our library for an
experience.
Our project goal is to develop a process which will create a map for developing unique, exciting, interactive,
educational, and innovative experiences for children and their families, based on identified client needs,
using a blend of traditional library services with children's museum type spaces. This process will allow us
to develop a new model of service for public libraries: offering traditional library services in a
nontraditional manner by morphing best practices in public libraries with best practices in children's
museums. ~ .
By fulfilling the three objectives of the project 1) to create a new "outcomes based" assessment tool for
surveying for the programming and experiential needs of children and caregivers; 2) to define and map a
new type of library service, blending best practices of library services and children's museums and 3) to
create a Feasibility Study to develop 14,000 sq. ft. of vacant space in the Biane Library into the Kids
Interactive Discovery Space, Rancho Cucamonga and the State Library will create a new model for public
library service to the age group most responsive to positive learning experience--youngsters ages 0-7.
Libraries and children's museums have always had common goals and objectives (lifelong ]earning, early
literacy and learning, interactivity between parent and child, etc.)--however, each discipline reached those
goals through different avenues. Now, through this project, we will create a process to bring these two
types of services together, creating an experiential space for children and families and opening a door to
potentially exciting partnerships between libraries and museums throughout the state and across the
country.
To create this new service model, KIDS Project will bring together premier Library consultants in the areas
of both space planning and futures planning. Museum consultants will bring their talents to the table to
help create exciting spaces that are both literacy and culturally based, while offering exciting, vital and
interactive experiences to children and families in a bonding setting. Children's specialists from our
project partners in the education field and the social services field will bring their expertise to the table fo
assist in creating a methodology that will allow not only the Rancho Cucamonga Public Library, but ANY
public library to assess their publics' needs in the areas of child development, cultural arts and literacy.
Then they will turn their attention to help create a plan that will not only enable Rancho Cucamonga to
develop this exciting blend of exhibits, books, programs and activities, but will create a road map that any
public library can use to form similar spaces of lesser or greater complexity.
Focused on linking play to learning for youngsters ages birth to 7, the KIDS Project reflects concepts
provided by the California State Library's Early Learning with Families Initiative and supports Goal 2 of
the State Library's LSTA Five-Year Plan, 2008-2012 "to develop programs and services that meet the
changing information and learning needs of their communities".
no~.nrzoaz-r
Project title: KIDS (Kids Interactive Discovery Space) Project - A Planning Grant
Applicant/Jurisdiction: Rancho Cucamonga Public Library
9. Budget Summary
a. Salaries and benefits
b. Library materials
c. Operation
d. Equipment (Sk/unit)
e. Total for objectives
f. Indirect cost
g. Total
LSTA
(1) Other funds
(2) In-kind
(3) Total
(4)
$0 $0 $38,270 $38,270
$0 $0 $0 $0
$50,000 $75,000 $0 $125,000
$0 $0 $0 $0
$50,000 $75,000 $38,270 $163,270
$0 $0 $0 $0
$50,000 $75,000 $38,270 $163,270
10. What client needs will your project address and how did you determine these needs?
The Need: The Rancho Cucamonga Community is a growing community of 150,000 with an average of 2.5
children per household and a lifestyle supported by commuting into LA and other urban areas for employment.
Studies have shown that the most critical time in a young child's leaming life is during ages 0-5 and yet, far too
often in Rancho Cucamonga, children are abandoned to caregivers for 14 hours a day, reliant on electronic
messages delivered by television for their socialization and returned home in the evening to parents exhausted by
along work day and a two hour commute. Perhaps in reaction, the Rancho Cucamonga Community is consistent
and vocal in demanding quality children's programming that allows families to grow and learn together. They
long for places they can go together to experience kid-friendly spaces, active teaming opportunities and play-
based cultural enrichment. They long for a Kids Interactive Discovery Space.
Needs Assessment: In 2002, the City of Rancho Cucamonga conducted a needs assessment to determine what
library services were most valuable and as a result, needed to be expanded. The two top ranking items were
books and children's programs. This data was at the forefront when the city opened a second new library
location in 2006, partnering with the City's Cultural Arts Department to create the Victoria Gardens Cultural
Center, hosting the Paul A. Biane Library, a full service library of 24,000 sq. ft., paired with the Lewis Family
Playhouse, a 536-seat performing arts venue specializing in professional children's performances. With a $2
million opening day collection of books and a schedule of 50 children's programs a month, after a full year of
service from the Biane Library, book circulation is high, with 65% of the annual borrowing done by youngsters
under age 16. Gate counts show that over 275,000 people visit the library each year. However, children's
program attendance is the most startling statistic, showing an average attendance of 1,250 per month with
approximately 85% of those attendees under the age of eight. In an ongoing on-line survey over the past 16
months, the themes of "more quality children's programs", "more events we can participate in with our children"
and "more opportunity for meaningful participation with our kids" continually appear. This kind of"anecdotal
evidence" is extremely difficult to capture in a survey. In fact, traditional survey tools failed us in our early
attempts to plan for the new space, aside from supporting our decision to pursue child/family interactive
opportunities. The needs assessments we performed only pointed to the need of creating a new assessment
tool-which we intend to achieve as part of this planning process.
In terms of concrete statistical evidence used to support the need for more programming space and program
opportunities for young children and their families, we rely on the following statistics:
Doc. N12042-1
Project title: KIDS (Kids Interactive Discovery Space) Project - A Planning Grant
Applicant/Jurisdiction: Rancho Cucamonga Public Library
The Biane Library curretitly offers twelve weekly storytimes and monthly cultural arts and special programs to
coincide with professional children's theatre performances in the Lewis Family Playhouse. These programs
reach an average of 1,250 children and parents each month, with programs for 0-5 years and family programs
being the most popular. It is significant to the goal of our project that there is always a waiting list for every
program offering.
• Baby Storytime (started January 2008 as part of the ELF grant) - 460 attendees
• Toddler Storytime (started in January 2007) - 4,600 attendees
• Preschool Storytime (started in September 2006) - 4,600 attendees
• School-Aged Storytime (started in September 2006 - 1,000 attendees
• Family Storytime (started in September 2006) - 7,000 attendees
• Special Events/Cultural Arts Programs - 7,000 attendees
Further demonstrating the need and commitment to cultural programming for families, the Lewis Family
Playhouse, our partner both in terms of sharing the facility and in our mission to serve the literacy and cultural
needs of families of the Inland Empire region, has also enjoyed tremendous success, providing literature based
theatrical performances to over 75,000 youngsters and families during the past season. Local area schools (as
well as regional schools) have made a commitment to the Playhouse by routinely bringing their students to
theatrical performances. School officials recognize the need for visual and performing arts opportunities for
their students (which are severely lacking in schools today), and have paid to bring over 50,000 children to
school performances. In addition, another 25,000 children and their families have attended a family performance
on their own. Finally, in measuring the attendence of theatrical performances, outdoor festivals in the courtyard
and special programs and rentals at the meeting facility also available in the Cultural Center, over 1/2 million
customers have passed through the doors of this popular venue during the past 18 months.
Based on survey data, circulation data and program attendance, it is clear that the Biane Library needs to
expand meaningful services to children and families in the popular Victoria Gardens Cultural Center
location. But in what form should those services be delivered? In December of 2006, Suzanne Flint of the
State Library spoke at the.Library's annual inservice. Her proposal to "position libraries as community
centers that offer families and their young children stimulating opportunitites for connection, play, and early
learning," resonated with staff and resulted in a successful application for an ELF grant. After the training
session, is was clear to staff that ELF strategies of service should provide the cornerstone of the proposed
increase in services. It was equally clear that a planning process was necessary to gather public input in a
new and more effective way, to harness creative minds from a number of children's services agencies to
create "value-added" children's experiences in a library space, to create an entirely new service model for
families: Kids Interactive Discovery Space.
11. What is your project goal? How does your project goal address the state plan goal identified in Q7?
Our project goal is to develop a process which will create a map for developing unique, exciting, interactive,
educational, and innovative experiences for children and their families, based on identified client needs, using a
blend of traditional library services with children's museum type spaces. This process will allow us to develop
a new model of service for public libraries: offering traditional library services in a nontraditional manner by
morphing best practices in public libraries with best practices in children's museums.
Available on the second floor of the Paul A. Biane Library is 14,000 sq. ft. of undeveloped space, waiting only
for tenant improvements to be useable space. The Biane Library is already unique in several areas: The Library
no~.~noaz-1
Project title: KIDS (Kids Interactive Discovery Space) Project - A Planning Grant
Applicant/Jurisdiction: Rancho Cucamonga Public Library
exists as part of a Cultural Center which is the fourth anchor of a major shopping district, making it a clear
economic generator for the city. The Library is part of a partnership with the Cultural Arts Departments and
supports the functions of a professional Children's Theater, resulting in the visits of more than 200,000
youngsters to the space each year. The architecture of the space is non-traditional, bold, playful and creative,
inviting a new approach to library services. Therefore, recognizing the needs of the community and the unique
position of the Biane Library ,staff hopes to provide for those needs by creating an out-of--the-box programming
space for families, a co-mingling of traditional library services with Children's Museum exhibits, an interactive
space for children and families to discover, learn, and interact with.the world around them -something we're
calling Kids Interactive Discovery Space.
State Library Goal II states "California Libraries will develop programs and services that meet the changing
information and learning needs of their communities." Rancho Cucamonga Library staff recognize that children
learn in a variety of ways, not only through traditional library resources. Young children, especially, learn
through doing, through play, through interaeting with the world around them--a concept supported bythe-ELF
initiative. Expanding on ELF, Rancho Cucamonga Library staff would like to create a unique experience for
children and their families, where they can be together, and learn through play and interacting with each other.
After attending the Children's Museum Association Conference in April 2008 (the national conference -
comparable to ALA's annual conference), staff realized how similar children's museums and libraries are.
Essentially, both have the same goals -lifelong learning, early learning for families, literacy, interaction behveen
parents and children, etc. -however, over the years, each agency has achieved those goals in a slightly different
way. Now, we move closer together as more libraries are embarking on greater offerings for early learners (like
the ELF Program) and providing experiential opportunities for children, while museums are offering more early
learning opportunities, more,literacy based exhibits, and even significant storytime lineups.
The goal of this project recognizes these emerging trends and proposes to harness them to help better "meet the
changing information and learning needs of their communities".
12. Please list the project objectives (i.e. the quantity of services, products and/or programs you
expect to provide).
The project has three objectives:
]) 2 new needs assessment tools will be created (1 survey style and 1 focus groups questions), allowing
the library to measure public interest in culture, arts and family programming by focusing on desired
outcomes for children
2) 3 workshops will be conducted: 1 to brainstorm with attendees to create concepts and questions to
form the basis of the two assessment tools; 1 to brainstorm concepts and ideas that will define and map a
new type of service plan, morphing traditional library services with Children's Museum type spaces and
interactivities; 1 to generate concepts about the kind of interactive exhibits that will be contained
specific to the Pau] A. Biane Library ,
3) 1 Feasibility study will be produced as an end product, which will include the following sections:
Situation Analysis, Market Analysis/Research, Project Concept Development, Development Cost, an
Operating Plan and a Plan of Service. These sections will be created by the consultants and staff by
analyzing the community and current use, surveying the community, interviewing key stakeholders and
conducting/facilitating workshops of the KIDS Project Planning Team. (Team defined in Attachment A)
Doi. ntzoaza
Goals approved in 2000
In a joint meeting held in 2000, the City Council and Library Board of Trustees
approved the attached goals for the Library. During the ensuing years many of
the goals established at that meeting have been met including
Proposition 14 funds were secured and the 23,000 square foot Paul A.
Biane Library opened in 2006.
Technology brings library services directly to the homes and businesses of
library customers 24/7.
The book collection has doubled.
Goals Proposed to Meet the Challenges
After discussing project consultant recommendations, the Library Board of Trustees
recommends the following short term, intermediate term and long term goals:
Short Term Goals (0 to 2 years)
1. Expand book collection through off site storage.'
2. Identify means of increasing capacity of existing Library, including the installation of
more shelving and compact (sliding) shelving.
3. Increase hours of operation-mornings, evenings and weekends.
4. Expand on-line access to library services to the community (24 hours X 7 days)
5. Responding fo the growth of the community and as resources allow, develop
collaborations with other city departments, school districts and non profit agencies to
provide outreach library seivices in existing facilities. Outlets will offer services with
different emphasis than current library (bookmobile, youth library in a Community
Center, homework center in a Teen Facility, etc.). Evaluate the need for these
services as new dedicated library facilities emerge.
6. Investigate options and create funding mechanism for library system growth.
Intermediate Term Goals (2 to 5 years)
1. As the eastern side of the City develops, develop a 10,000-15,000 sq. ft. branch
library, on a location which allows for future expansion. Target Proposition 14 as a
possible source for funding.
2. Continue to utilize emerging technologies to provide cost effective library services
directly to the homes of library customers and where residents gather.
Long Term (5-20+ years)
1. As the community grows and as financial resources allow, develop a new 25,000-
35,000 sq. ft. Library (expandable). Target Proposition 14 as a possible source for
funding.
2. When community growth on the east side of the community develops, expand
branch to 20,000-30,000 sq. ft..
3. As the entire community reaches build-out, evaluate the existing library model of
three library resource centers and state of the art technology for cyber services to
determine if the library needs of the community are adequately met.
' Italicized items are those goals addressed already through the 200012001 budget.
ESTABLISHING GOALS FOR SMART LIBRARY GROWTH
CREATED FOR THE JOINT MEETING OF RANCHO CUCAMONGA CITY COUNCIL
AND LIBRARY BOARD OF TRUSTEES
PART OF THE LIBRARY MASTER PLAN PROCESS
Introduction
The Rancho Cucamonga Public Library has met a variety of challenges and has adapted to
many changes since it's "birth" in 1994. Identifying and implementing changes in customer
service, productivity, and information technology is a constant, ongoing process. In
updating the Library Master Plan, we see an opportunity to go beyond many of these more
immediate issues to chart a sensible course for the future growth of library services to the
residents of Rancho Cucamonga over the next 5 to 20 years.
As part of the on-going Library-Master Plan process, on (Date of Meeting) the Rancho
Cucamonga City Council and the Library Board of Trustees will meet together to explore
short term, intermediate term and long term growth possibilities as recommended by the
Library Master Plan team.
Two major themes emerged in team discussions of potting the growth of library services
during the birth of the new millennium:
1) The public and historic perception of the roles the public library should fill and the ability
to fulfill those demands within the limits of our resources.
2) The constant and accelerating changes in information technology.
The ways in which technology can deliver information will greatly affect our "traditional" way
of thinking about what libraries have to offer and the services they provide. Such changes
in information technology will affect future decisions about facility sizes, centralization vs.
decentralization of library services, and capital and operating budget needs. Any long-
range plan for library services, because of the rapid pace of technological change, must
allow maximum flexibility for future staff, Library Board and City Council members to react
to, and take advantage of, such changes and opportunities.
Charting future needs for a public library is, in its most basic form, a task of balancing many
different public demands against the constraint of what the taxpayers are willing to pay.
The attached report, including the proposed goals for future growth which will form the
basis of the City Council! Library Board discussion, is an attempt by Library staff and the
consultant team, to analyze current public opinion through survey results to explain what
people want from their library.
A strong and popular public library reflects favorably on the entire community. It is hoped
that, in planning for the long-term future of our library system, the best features of libraries
of the past will be successfully blended with the best promises of technology for the future.
Deborah Kaye Clark
Library Director
A. History and Background
The 1991 Holt Library Master Plan recommended that the City of Rancho Cucamonga take
over the operation of library services from the San Bernardino County Library System. In
accordance with the plan, the City of Rancho Cucamonga assumed responsibility for library
services in 1994 and opened a remodeled 23,000 square foot building that same year. At
more than twice the size of the previous County facility, the City immediately doubled the
public's access to library materials. Aware that the building would prove inadequate to
meet long term demahd for the growing community, the Archibald facility was termed the
"interim" main library.
To balance the fact that the overall square footage was limited and human resources
scarce, cutting edge technology was used throughout the service program. Instead of
massive volumes to provide reference information, a CD ROM LAN was created. Self-
check stations were used to maximize open hours. Magazine articles were provided full
text, accessible 24 hours a day, 7 days a week through home computers. Best of all, a
collection of 68,000 items was purchased-all new, representing the most recent
information available.
Opened to immediate and overwhelming popularity, five years later the "interim" library has
an annual circulation of 700,000 items, consistently ranks among the top 10 busiest
libraries per hour in the State, achieved a customer service satisfaction rating of nearly
100% in a recent survey' and has a permanent place in the hearts of Rancho Cucamonga
residents.
It is time to move to the next step in developing library services for a major city--to update
the Library Master Plan and design patterns of library service that will allow us to continue
to provide first rate library service to the growing number of Rancho Cucamonga residents.
B: Underlying goals of the Library Master Plan process
To continue to utilize current and emerging technologies to provide high quality library
services to the community.
To continue to foster pride in the library as a place for the entire community.
To identify future options that are flexible, realistic and logical.
To identify options that maximize library services while keeping costs affordable.
' All references to a "survey" in this report refer to the Rancho Cucamonga Recreation and Library Service Needs
Assessment, dated January 2000 and included in this report as Appendix [Library Survey.
C. Challenges to Meet
After five years of service, the Rancho Cucamonga Library has begun a process of
evaluation to update the Library.Master Plan. The challenges to service excellence listed
below have been determined from the recent scientific survey of our residents,
comparisons of statistical data between libraries serving similar communities and the input
of professional library consultants with more than 30 years of experience in serving the
library community.
1) Need for more book materials
The current collection of the Rancho Cucamonga Public Library holds over 120,000 items
and the mean publication date is 1995, making it a "fresh and timely' collection that "works
hard" to serve our borrowers. (Our collection turnover rate (circulations per item) and
circulations per hour are nearly double the average for similar size cities.)
However, statistics show the demand for materials exceeds our ability to supply them.
Fill rates (percentage of book requests actually fulfilled) are one of the best indicators of
performance and delivery of library services to the community. The Rancho Cucamonga
Public Library is currently experiencing fill rates of approximately 54%, which means that
almost one half of the demand cannot be met. While 81% of the books requested
during the study were owned by the library, the items were checked out and unavailable to
fill the demand. This is a clear indication that collection is too small to meet the current
demand-both in terms of breadth of collection (number of titles) and depth of collection
(number of copies of preferred tii:les).
This need is further validated by the recent survey, which identified "More books" as the
number one library service improvement wanted by resident of the City of Rancho
Cucamonga.
Given the fact that the City's average age is getting younger and is among the lowest in the
County, the need for more children's books is particularly important.
Based on the above stated facts, we conclude that there is a strong current need for more
books. As the City continues to grow, the demand for more books will increase in direct
proportion to the population. Since the current library is close to capacity in terms of book
storage capacity, more library space will be needed to provide quality library services in the
future.
2) Need for more space
The Archibald Library was built to comfortably hold approximately 65,000 volumes. The
current collection is 120,000. Storage closets have become offices, book trucks serve as
portable shelving. Shelving has been added each year to accommodate a growing
collection, but only the high level of circulation keeps the library shelves from overflowing.
During the Summer months, when circulation declines, returned books crowd shelves and
line storage areas.
Patron satisfaction levels suffer from inadequate space and limited shelving, as
demonstrated by the 1999 survey:
• 59% complained that they could not find a computer available to use.
• 49% stated the books they wanted were not available.
• 46% of those surveyed were dissatisfied with parking availability.
In asking the public about their interest in expanding the current library or opening a branch
library to help alleviate crowding while adding depth and breadth to the materials collection,
the public responded as follows:
• 74% expressed that they were "very interested (47%) or somewhat interested (27%)" in
expanding the Archibald library
• 70% expressed that they were "very interested (47%) or somewhat interested (33%)" in
a branch. (Those numbers rose to 79% in zip codes 91737/39, or the east portion of
Rancho Cucamonga. Very interested (48%). Somewhat interested (31 %).
3) Need for more open hours
The Rancho Cucamonga Public Library has been open seven days per week since it's
premiere in 1994. However, the survey conducted in 1999 showed that 90% of those
surveyed wanted additional service hours. Additional open hours were added during
budget year 2000/2001, making the Rancho Cucamonga Public Library one of the most
accessible libraries in California with 63 open hours each week. However, our residents
compare our hours to the extended hours offered by mega-bookstores (98 hours per week at
the local Barnes and Noble) and continue to ask for more. _
4) Need for additional on-tine services.
Tying with longer hours as the library service most desired, 90% of our residents expressed
on-going interest in on-line services and expanding that access. No real surprise, since the
survey also reveals that an astonishing 85% of our residents have a computer at home with
on-line capability.
Through the Library's Home Page on the Web and the many data-base services we offer,
Library access through a home or business computer is presently available 24 hrs. a day, 7
days a week. Renewing books and placing items on "hold" by phone via computer are
services already in place. But in order to reduce auto trips to the library, to reduce future
overcrowding and to make certain services are more convenient to patrons, a goal might be to
allow someone at home to look up items on a global scale, .request an item and have it
delivered to their home or business either physically or electronically.
In terms of supplying electronic information, already our patrons are able to access six
premium data bases through their home or office computers, including full text of over 500
general, health and business magazines. Currently, no data base resource is purchased by the
Library unless full dial-in access is provided and the only limitation on expanding on-line
access for our residents is the high cost of data base services.
While currently Rancho Cucamonga Public Library ranks among the highest of surveyed
librariesZ in the number of resources available through Internet and dial-in access, both
monetary and human resources must continue to be allocated for the Library to retain that
"cutting edge" position.
5) Need to nurture existing and develop new partnerships.
The Library currently works in successful parthership with many local organizations, most
notably, each of the 5 school districts. The "Back to Basics" program opened participation with
the local school districts. The bookmobile project cpntinues that involvement, adding
Community Services, Southern Calif. Housing Authority and the YMCA as new partners.
Partnerships are critical in successful grantsmanship. Proposition 143, the ballot measure that
passed in March of 2000, promising to distribute over 100 million dollars in State funds to local
jurisdictions to upgrade and build new public libraries, will require a partnership commitment
with a local school or district to be competitive.
The challenge is to dedicate staff time to nurturing these partnerships, developing new
partnerships in the community and the time required in increasingly detailed grant writing.
a Compazisons of similar public lib"raries appear as Appendix tl Library Comparisons
3 Information on Proposition 14 and the application process is included as Appendix [II Funding Mechanisms.
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