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AGENDA
CITY COUNCIL, FIRE PROTECTION DISTRICT
AND REDEVELOPMENT AGENCY
ADJOURNED REGULAR MEETING
Wednesday, April 1, 2009 ~ 3:30 p.m.
City Hall ~ Tri-Communities Room
10500 Civic Center Drive ~ Rancho Cucamonga, CA 91730
A. CALL TO ORDER
Pledge of Allegiance
2. Roll Call: Mayor/President/Chairman Kurth
Mayor Pro TemNice PresidentNice Chairman Michael
CouncillBoardlAgencymembers Gutierrez, Spagnolo and Williams
B. C;01~~1~~'IUi~ICA"LIONS FROM "1'HE PUBLIC
This is the time and place for the general public to address the City Council, Fire Protection District and Redevelopment Agency on any item
listed or not listed on the agenda. State law prohibits the Council, Fire Board and Agencyfrom addressing any issue not previously included on
the Agenda. The Council, Fire Board and Agency may receive testimony and set the matter for a subsequent meeting.
Comments are to be limited to five minutes per individual or less, as deemed necessary by the Chair, depending upon the number of
individuals desiring to speak. All communications are to be addressed directlyto the Council, Fire Board and Agency, not to the members of
the audience. This is a professional business meeting and courtesy and decorum are expected. Please refrain from any debate between
audience and speaker, making loud noises, or engaging in any activity which might be disruptive to the decorum of the meeting.
The public communications period will not exceed one hour prior to the commencement of the business portion of the agenda. During this
one hour period, all those who wish to speak on a topic contained in the business portion of the agenda will be given priority, and no further
speaker cards for these business items will be accepted once the business portion of the agenda commences. Any other public
communications which have not concluded during this one hour period may resume after the regular business portion of the agenda has been
completed.
C. I"l I~::~IS ()1~ I)ISt'USSION
UPDATE ON THE HEALTHY RC PROGRAM AND GREEN SUSTAINABILITY
2. DISPATCH PROJECT BRIEFING AND CONSIDERATION OF GOALS
D. ADJOURNMENT
I, Debra L. McKay, Records ManagerlAssistant City Clerk, of the City of Rancho Cucamonga, hereby certify that a true, accurate copy of the
foregoing agenda was posted on March 26, 2009, per Government Code 54954.2 at 10500 Civic Center Drive, Rancho Cucamonga, Calffornia.
MEMORANDUM
RANCHO CUCAMONGA FIRE PROTEC"PION DItiTRICT
RANCHO
Date: March 25, 2009 C,UCAMONGA
To: President and Fellow Board Members of the Rancho Cucamonga Fire Protection
District
From: Vice President Dennis Michael and Board member Sam Spagnolo
By: Mike Bell, Deputy Fire Chief
Subject: Update on the Fire District Dispatch Project and Review of Goals
In January 2009, the Rancho Cucamonga Fire Protection District Board of Directors directed staff to
begin contract negotiations and implementation planning with Con Fire to provide Emergency
Medical Dispatch and General Dispatch/Communication Services. The Board also appointed an
AdHoc Board Committee, of Vice President Michael and Board member Spagnolo, to work with the
Implementation Team.
Since that direction, work has proceeded on the project. An Executive Team has been formed
which includes the AdHoc Board Committee, representatives from the City Manager's Office, Fire
District administrative staff, Fire Association representatives, Con Fire staff, and Steve Pendleton,
the project consultant. Subcommittees have also been formed under the direction of the Executive
Team to work on specific implementation areas.
As part of this work, the Executive Team has developed the attached goals and objectives for the
effort being undertaken to improve fire and emergency medical services. The goals are broken into
four major categories including operational, administrative, project specific and strategic goals.
They are each accompanied by specific objectives designed to determine when the goals have
been reached. These objectives will be further defined by the assignment of specific tasks
necessary to meet the stated objectives.
Substantial work has been accomplished in this process and will continue in the months ahead as
the primary goal of implementing an improved fire and emergency medical dispatch system, as
directed by the Fire Board, is reached by the end of 2009.
At your April 1 Study Session, an update on the Dispatch Project will be provided and the attached
goals will be reviewed.
Attachment
Draft
Operations Goals
Goal Statement: Improve the consistency, quality, and effectiveness of District
emergency communications, resulting in the improvement of fire and emergency
medical services through the transition of emergency communications services
from Ontario to ConFire.
Objectives -
1. Improve the consistency, accuracy and completeness of;the information obtained
from persons reporting emergency incidents through the'use of a structured
caller iriterrogation system.
2. Improve the consistency, accuracy and completeness of,the information obtained
from persons reporting emergency incidents through the `use of dedicated call-
takers.
3. Improve paramedic preparedness and decision-making by providing more
accurate, timely, complete, and structured information about patients' medical
complaint at the time of the call.
4. Improve emergency medical care by providing callers with pre-arrival instructions
and other immediate care procedures.
5. Improve the effectiveness of all departmental field operations by providing
responders with timely, accurate, and relevant informatioh about locations, scene
conditions, victims, resources and other relevant data.
Goal Statement: Ensure the highest levels of firefighter safety through the
design, acquisition, deployment and maintenance of advance technology
systems and operational protocols.
Objectives -
1. Ensure the highest levels of firefighter safety by providing accurate,.timely, and
usable information about structures, scene conditions, persons involved in
incidents and local resources.
a. Improve preparedness and decision-making while en-route to an incident
by providing responders with inspection, pre-plan and other relevant
information.
b. Provide responders with the location, status and potential of hydrants and
other support systems that relate to the current incident.
2. Ensure the rapid and effective assignment and response of District assets by
obtaining and deploying support technologies, such as mobile computers,
Draft
automated vehicle location transponders, pagers, and fire station alerting
systems.
3. Ensure rapid and effective communications by configuring the existing County
radio resources to provide consistent, high-quality voice communications
between RCFPD units, ConFire and mutual aid partners.
4. Ensure effective and consistent interaction between District and ConFire
personnel by developing, training on, and utilizing effective radio communications
protocols.
5. Ensure effective scene communication, accountability and an understanding of
operational commands by developing, training on, and utilizing effective
communications protocols.
Administrative Goals
Goal Statement: Enable RCFPD to effectively influence the delivery and
oversight of communications services so that the services continue to meet the
Districts evolving operational, administrative and strategic needs.
Objectives -
1. Develop a contract for services that establishes and sets shared expectations for
the level and kihd of services provided by ConFire.
2. Establish periodic reporting on ConFire activities and other oversight
mechanisms to ensure continued performance and quality of service.
3. Participate in ConFire Administrative and Technical Committees.
4. Assist ConFire with policies and procedures that will result in the option for
RCFPD membership.
Goal Statement: Maximize cost efficiencies for dispatch services.
Objectives -
1. Develop a contract for services that establishes the rate for services at current
call for service levels, and defines the method for determining future costs.
2. Ensure that the contract includes provisions for the determination of future rate
changes.
Goal Statement: Draw on, and develop the knowledge, skills and abilities of the
RCFPD staff and membership in the planning and implementation of
communications programs and systems.
Draft
Objectives -
1. Provide opportunities formemtiers to participate in and influence the Dispatch
Project and future communications services.
2. Identify and assign District staff and members to assist with the planning,
preparation, and implementation of communications services under Con Fire.
3. Value the knowledge, experience, and viewpoint of all District personnel by
clearly communicating planning details and by soliciting employee input.
Goal Statement: Enhance District decision making and managerial action by
improving the effectiveness of the collection, processing and utilization of data.
Objectives -
1. Ensure that useful data is collected during call taking and communications
activities.
2. Transfer data captured by Con Fire to RCFPD databases in a useable format and
in a timely manner.
3. Develop the staff expertise, and systems and tools to store, manage, process
and use the information received from ConFire effectively.
4. Enhance the use of data for managerial decisions, resource deployment, service
policy decisions, and other high-level organizational decisions.
5. Provide decision makers with more relevant and useful information with which to
make decisions by storing, managing, analyzing and disseminating data.
Project Goals
Goal Statement: Successfully transition emergency communications services
according to the project schedule and within the project budget.
Objectives -
1. Establish the project timeline and budget after a thorough review of the required
project activities.
2. Manage project activities so as to complete the transition of services by the date
identified in the project plan.
3. Manage project activities so as to complete the transition within the previously
forecasted budget.
Draft
Goal Statement: Ensure through the contract development and service design
process that ConFire services are positioned for long-term viability and
accountability.
Objectives -
1. Work with ConFire to design a service plan that ensures the consistency, quality
and effectiveness of the ConFire services, especially with regard to EMD.
2. Ensure long-term accountability to the performance and service goals
established during the transition process through good faith efforts, participation
in ConFire governance, and other processes.
Strategic Goals
Goal Statement: Provide enhanced information to City leaders and the
community regarding public safety policy.
Objectives -
1. Develop within the RCFPD the capability to synthesize operational data with
professional knowledge and experience, so that the RCFPD remains a trusted
and accountable service provider.
Goal Statement: Establish a service base for communications that maybe
expanded later to include non-emergency communications.
Objectives -
1. Design the ConFire services so as to allow for non-emergency communications
to be transitioned at a later time.
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