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HomeMy WebLinkAbout2011/04/07 - Agenda Packet - Library Board of TrusteesLIBRARY BOARD OF TRUSTEES AGENDA CITY OF RANCHO CUCAMONGA REGULAR MEETING First Thursday 6 p.m. April 7, 2011 Council Chambers City of Rancho Cucamonga 10500 Civic Center Drive Rancho Cucamonga, California 91730 +++ City Councilmembers L. Dennis Michael, Mayor Sam Spagnolo, Mayor Pro Tem William J. Alexander, Councilmember Chuck Buquet, Councilmember Diane Williams, Councilmember r*+ Boardmembers Luella Hairston, President Jackie Amsler, President Pro Tem Robert Coberly, Member Scott Haddon, Member Janet Temkin, Member DECLARATION OF POSTING OF AGENDA Vivian Garcia states and declares as follows: I presently am and at all times mentioned herein have been, the Senior Administrative Secretary, of the Rancho Cucamonga Public Library. Acting in that capacity on MwrGk 3/j ~vl/ , at /~ I posted a true and correct copy of the Library Board of Trustees meeting Benda dated A-/prt l 7, ~a// to be held in the Council Chambers located at 10500 Civic Center Drive, Rancho Cucamonga. I declare under penalty of perjury that the foregoing is true and correct and that this declaration was executed on 3 -~l-// , at Rancho Cucamonga. City of Ra'n`cho Cucamo,~nQga By: I/ wvrr--rSd~-~ Vivian Garcia Senior Administrative Secretary City of Rancho Cucamonga - LIBRARY BOARD OF TRUSTEES AGENDA RANCHO CUCAMONOA APRIL 7, 2011 1 A. CALL TO ORDER 1. Roll Call: Amsler , Coberly _, Haddon , Hairston , and Temkin B. CONSENT CALENDAR The following Consent Calendar items are expected to be routine and non-controversial. They will be acted upon by the Library Board of Trustees at one time without discussion. Any item may be removed by a Member or member of the audience for discussion. 1. Approval of Minutes: March 3, 2011. 4 C. LIBRARY DIRECTOR'S STAFF REPORTS The following items do not legally require any public testimony, although the President may open the meeting for public input. 1. Library Status Report: Oral reports presented by staff. 10 a. General announcements. Oral report by Robert Karatsu, Library Director. b. Review of current statistics. Oral report by Robert Karatsu, Library Director. (Statistics to be distributed at meeting.) c. Recap on Library Telethon 2011. Oral report by Library Staff. 2. Budget Report: Report presented by Robert Karatsu, Library 11 Director. 3. Children's Services: Oral update by Renee Tobin, Principal Librarian. 4. Archibald Library: Oral update by Karye Hood, Reference Services Coordinator. 5. Paul A. Biane Library: Oral update by Cara Vera, Senior Librarian. D. BOARD BUSINESS The following items have been requested by the Library Board of Trustees for discussion. They are not public hearing items, although the President may open the meeting for public input. 1. Review of Problem Patron Policy. Staff report attached. Discussion 12 led by President Hairston. - LIBRARY BOARD OF TRUSTEES AGENDA APRIL 7, 2011 RANCFio CUCAMGNGA 2 2. "24/7 Services." Presentation by Library Staff. 3. Report on CALTAC workshop, March 12`h, in Monrovia. E. IDENTIFICATION OF ITEMS FOR THE NEXT MEETING This is the time for the Library Board of Trustees to identify the items they wish to discuss at the next meeting. These items will not be discussed at this meeting, only identified for the next meeting. F. PUBLIC COMMUNICATIONS This is the time and place for the general public to address the Library Board of Trustees on any item listed on the agenda. State law prohibits the Library Board from addressing any issue not previously included on the Agenda. The Board may receive testimony and set the matter for a subsequent meeting. Comments are to be limited to five minutes per individual or less, as deemed necessary by the Chair, depending upon the number of individuals desiring to speak. All communications are to be addressed directly to the Board, not to the members of the audience. This is a professional business meeting and courtesy and decorum are expected. Please refrain from any debate between audience and speaker, making loud noises or engaging in any activity which might be disruptive to the decorum of the meeting. G. ADJOURNMENT I, Vivian R. Garcia, Library Administrative Secretary of the City of Rancho Cucamonga, or my designee, hereby certify that a true, accurate copy of the foregoing agenda was posted on Thursday, March 31, 2011, seventy two (72) hours prior to the meeting per Government Code 54954.2 at 10500 Civic Center Drive. STAFF REPORT LIBRARY SERVICES DEPAR'ITfENT Date: April 7, 2011 To: Rancho Cucamonga Library Board of Trustees From: Robert Karatsu, Library Director Subject: APPROVAL OF MINUTES RECOMMENDATION Approval of the minutes of the meeting of March 3, 2011. BACKGROUND/ANALYSIS ~~ J RANCHO C,UCAMONGA Attached, please find the minutes for the regular meeting of the Library Board of Trustees taken and compiled by Library Administrative Secretary, Vivian Garcia. FISCAL IMPACT None. Respectfully submitted, - ~-t-2:~~t~,~ Robert Karatsu Library Director CITY OF RANCHO CUCAMONGA LIBRARY BOARD OF TRUSTEES A. CALL TO ORDER An adj ourned meeting of the Library Board of Trustees was held on Thursday, March 3, 2011, in the Council Chambers at City Hall, located at 10500 Civic Center Drive, Rancho Cucamonga, California. The meeting was called to order at 6 p.m. by President Hairston. Present were Members Amsler, Haddon and Hairston. Also present were: Robert Karatsu, Library Director, Michelle Perera, Assistant Library Director, Renee Tobin, Principal Librarian, Karye Hood, Reference Services Coordinator, Jennifer Downey Reference Librarian, Carol Durkel, Office Specialist II and Vivian Garcia, Administrative Secretary. *~-*+* B. CONSENT CALENDAR Member Coberly arrived at 6:02 p.m. B 1. Approval of Minutes: January 6 and February 3, 2010. B2. Approval of Storytime Policy. Staff report attached. MOTION: Moved by Member Haddon to approve the Consent Calendar, seconded by Member Amsler. Motion carried 4-0-1 (with Temkin absent). ~.+*«~ C. LIBRARY DIRECTOR'S STAFF REPORTS C1. Library Status Report: Oral reports presented by staff. a. General announcements. Oral report by Robert Karatsu, Library Director. Robert Karatsu, Library Director, stated that February was a very busy month at the Library. He stated that on Monday, he attended a "meet and greet" with Supervisor Janice Rutherford. He stated that they talked about the second floor for the Biane Library. He invited her to attend the Telethon. Robert Karatsu, Library Director, will be going to Washington D.C. next week with the Mayor, Council Member Spagnolo, City Manager Jack Lam and Assistant City Manager John Gillison. They plan on meeting with Susan Hildreth, Director of the Federal Institute of Museum and Library Services to talk about the second floor of the Biane Library. b. Review of current statistics. Oral report by Robert Karatsu, Library Director. Library Board Minutes March 3, 2011 Page 2 Robert Karatsu, Library Director, reviewed the February stats with the Board. Robert Karatsu, Library Director, stated the Telethon is two weeks away. The Telethon will be held for two days, Saturday and Sunday. Letters have been sent out to a Chamber List and Magic Word letters have also been mailed. He stated that the main act would be the Silverdos on Saturday night. Michelle Perera, Assistant Library Director, asked for the Members schedule for March 19 - 2 to 9 p.m. and March 20 - 1 to 5 p.m. to see if you would be available for anything such as the Phone Bank. She also asked if the Members knew of any businesses they are willing to ask for donations to the Telethon, to please contact her. Member Amsler asked the Members if they would like to have a Trivia Team. Members Coberly, Haddon and Hairston were interested. Michelle Perera, Assistant Library Director, asked if President Hairston would like to be a Judge for the Trivia. President Hairston agreed to be a Judge. C2. Budget Report: Report presented by Robert Karatsu, Library Director. Robert Karatsu, Library Director, reviewed the budget with the Members. Robert Karatsu, Library Director, updated the Governor's planned Budget with the Members. Included are plans to eliminate Literacy funding ($30,000 a year), Public Library Foundation which is based on population ($80,000 a year) and Director Loan ($100,000 a year) for reimbursing a Library for users living outside of Rancho Cucamonga. Robert Karatsu, Library Director, stated that depending on if the State budget is passed which will eliminate local support of the library; the Board may want to review and contemplate charging users that live outside of Rancho Cucamonga to use the Library. Listed below are what some California Libraries charge for Library cards to non-residents: Cerritos $100 annual fee Huntington Beach $25 annual fee Pomona $30 annual fee San Leandro $60 annual fee Library Board Minutes March 3, 2011 Page 3 Non-resident is defined as people who do not live or own a business in the city. Member Haddon asked if the Boazd would also be deciding the definition ofnon-residents. Robert Karatsu, Library Director said yes, this would be a responsibility of the Board. As the State budget situation gets resolved, Robert Karatsu, Library Director stated that the issue of charging non-residents for library cards could return to the Board. C3. Children's Services: Oral update by Renee Tobin, Principal Librarian. Renee Tobin, Principal Librarian, reviewed the Play and Learn Workshops with the Members which will conclude next Wednesday. Library staff has three workshops per year. Renee Tobin, Principal Librazian, stated both Libraries held a Valentine's Day Program. Over 120 attended the Biane Library's program. Renee Tobin, Principal Librarian, stated that the Library received delivery of five (5) PAL Islands last Friday. Staff is getting them ready to loan out. Two (2) will be in Southern California, two (2) will be in Northern California and the last one is the Healthy RC PAL Island which will be at the Biane Library. C4. Archibald Library: Oral update by Karye Hood, Reference Services Coordinator Karye Hood, Reference Services Coordinator, stated that there were two (2) Teen Programs in February held at the Archibald Library. One was a Valentine craft program and the second was a Creative Writing program held one evening. Upcoming in March are a St. Patrick's crafr program and a Teen Basic First Aid program assisted by the staff from the Fire Department. There are computer classes held each Tuesday night at 7 p.m. at the Archibald Library. President Hairston asked about the attendance at the Teen programs. Karye Hood, Reference Services Coordinator, stated that there is low attendance at the Teen craft programs and the evening programs vary. Member Amsler stated that maybe there could be a 60's program, where Teens could read their writings to one another - similaz to the sidewalk cafe. C5. Paul A. Biane Library: Oral update by Library Staff Library Boazd Minutes March 3, 2011 Page 4 Renee Tobin, Principal Librazian, stated Sportstacular Event was a really fun event. Over 500 attendees. Some of the activities included sled dogs, Zumba Dance, Martial Arts demonstrations and Frisbee Golf. Renee Tobin, Principal Librazian, reviewed the "Going Green" events in March and April with the Members. There aze also Cooking Classes advertised in the Grapevine which can be registered on- line through Community Services. Renee Tobin, Principal Librarian, stated that staff had been very busy with Passports. Member Amsler stated that the Sportsacular.Event was a great event. There were a number of activities for anyone that attended. ~~•*** D. BOARD BUSINESS Dl . Overview of grant, "Transforming Life After 50." Presentation by Library Staff. Jennifer Downey, Reference Librarian, presented an oral report on the TLA50 Grant received from the State Library. Robert Karatsu, Library Director, stated there will be updates during the grant cycle. D2. Review of Problem Patron Policy. Staff report attached. Discussion led by President Hairston. Robert Karatsu, Library Director, stated staff would like to open discussion on reviewing and updating the attached policy to be used by staff. President Hairston, stated that on page 18, under Safety Policy, suggested changing of the word "suspected" in the first line. On page 20, the numbers 1 through 7, below "on library premises, no person shall" -the language states as if the person had a previous record. On page 21, Number 16, not kicking them out, but correct the problem. On page 22, number 26 correct the word Manger. ~~**:* Library Board Minutes March 3, 2011 , Page 5 E. IDENTIFICATION OF ITEMS FOR NEXT MEETING El. Telethon 2011 E2. 24/7 Services E3. CALTAC Meeting ****~~ F. COMMUNICATIONS FROM THE PUBLIC None. ****** G. ADJOURNMENT MOTION: Moved by Member Amsler to adjourn, seconded by Member Coberly. Motion carried 4- 0-1 (with Temkin absent). The meeting adjourned at 7:15 p.m. Respectfully submitted, Vivian Garcia Administrative Secretary Approved: STAFF REPORT LIBRARI' SERVICES DEPARTIvfENT Date: April 7, 2011 To: Rancho Cucamonga Library Board of Trustees From: Robert Karatsu, Library Director Subject: LIBRARY STATUS REPORT RECOMMENDATION No recommendation. For information only. BACKGROUND/ANALYSIS r RANCHO C,,UCAMONGA The spreadsheets on the monthly statistics, a snapshot of the measurable activities of the Library will be available at the meeting. The reports will include a separate sheet for the Archibald Library, Paul A. Biane Library and a sheet with combined statistics. FISCAL IMPACT None. Respectfully submitted, ~- GL~~ Robert Karatsu Library Director C1 Days Open kerns Borrorwd (AR, BL, BKM) Average Daffy x Change Patrons Reptatend (AR, BL, BKM) Average Dally % Change IMonnatbn Quastions Average Daffy x Change Library Vfskon Average Daffy x change Children's ProOnms >f of Sessioru Aver. Per session % Chsnps kerns ClassMNd x change Volunteer Hours x Chsrge TECHNOLOGY CENTER SERVICES Computer Up 8essbns x Change Tachnolopy Questions x Change PropnmslClassss Atbndance S of Sessions Aver. per session Informatbn Questions Average Daffy 96 Change ProynmsJClassss Atbndenee * of Sessions Aver. per session Taen Programs * of Seasiona Aver. per session Tours/Group Vfsks Attendance 98,068 1,961 0% 1,167 23 ~o~ 13,321 266 -5% 51,135 1,023 2°~ 2,427 69 35 -27°k 1,713 -48% 516 135% 7,170 -21 3,637 -4% 172 9 19 4,978 100 -15% 41 4 10 41 4 10 9 98,402 111, 072 112,721 1,968 1, 883 1, 943 -1 1,275 1,205 1,309 26 20 23 -8% 14, 003 16, 506 16,026 280 280 276 3% 50,072 58,849 60,791 1,001 997 1,048 -3% 3,320 3,396 2,589 74 81 80 45 42 32 31% 3,272 2,507 2,748 -9% 220 199 394 -49% 9,034 8,354 -15% 3,775 4,147 -1D% 158 220 9 11 18 20 5,843 117 22 3 7 17 5 3 0 17 1 1 6,771 6,1 115 1 10% 41 4 10 39 4 10 8 11 d of Sessiorx Aver. per session CHILOREN8 SERVICE8 Informatbn Questions Average DaNy 9i Change dounciny Babksl 8 of Sessions Aver. Per session Toddler Time * of Ses:ions Aver. Per session Preschool 8torytlme Altendanu 8 of Sessions Aver. per session Afbrschool StorytNne Albndancs d of Sessions Aver. per session Family 8torytkne Attendance d of Sessioru Aver. per session Spsclal Events Progam Attendance S of Sessions Aver, per session (croup Vkits to Library Albndancs 8 of Sessions Aver. per session 1 0 4,706 94 7% 360 12 30 288 8 36 439 16 27 292 B 37 1,048 25 42 0 0 0 128 4 32 1 8 5,588 95 6°~ 494 13 38 285 9 32 517 20 26 317 10 32 1,097 26 42 600 1 600 186 3 62 5,288 91 532 14 38 235 8 29 579 18 32 298 9 33 861 29 30 84 2 42 34 1 Items Borrowed (Incl. nnewsh) Avenge Dally x clwp. Patrons Rpbtend Averps Daiy x Change Inlonnatlon Questions Avenge Daly •/. Change Library Vlskon Avenge Daty % Chrge Chidnn's Proinms t a Sesabns Aver. Per union x ch.nq. Itsrns ClsssMed x Change VawNSer Rows % Char-gs TECHNOLOGY CENTER lERVICEi Compubr Use iessbns x cnanq. TseMaoiy Qwntbm x cn.nq. ProgramslClaases Atbrndanee • a Sessions Awr. per session ADULT iERVICEit Information Questbna Avenge Dafy x charge PropnmalCNsses Attendance s a Sassiom Aver. per saasion Teen Programs M of Sesabm Aver, per cession TounJGroup Vlsks Attendance s of Seubns Aver, per session CINLDRENi iERVICEi Mformatbn Qwrsions Avenge Dally % Change Bow~elnq Babies N of Seuions Aver. Per union Toddler Time Feb-11 Feb-10 Mar-11 N 27 27 31 47,699 48,345 53,746 1,767 1,791 1,734 -1 % -3% 549 673 554 20 25 18 -18°i6 -11 °k 6,380 6,338 7,659 236 235 247 1 % 6°k 26,510 24,699 30,509 982 915 984 7% 0% 778 781 973 24 24 30 32 33 32 0% 16% 887 1,151 1,320 116 119 88 -2% -49% 4,365 5,639 4,973 -23°h 14% 1,174 1,481 1,645 -21 °h 2% 59 66 66 4 4 5 15 17 13 2,298 2,329 2,786 85 86 90 -1 °~ 8% 20 6 17 2 1 2 10 6 9 14 3 21 2 2 2 7 2 11 0 0 0 0 0 0 0 0 0 2,908 2,528 3,228 108 94 104 15% 6°h 149 164 171 4 4 5 37 41 34 160 149 168 s a s.sswns Aver. Per seubn Pnrsehool Storygme Atbndanu t of Seuions Aver. per seubn Afleraohool Storytims Albndanu It of Suslons Avsr. per sessbn FamSy Sbrytlme AtMndanu rr of Sessions Aver. per sessbn SpstMl Events Program AtMndana • of Seubns Aver. per session Group VIsMs b Llprary Atbndancs iX of Ssssfons Aver. psr seuion 4 40 211 8 26 113 4 2B 145 4 36 0 0 0 0 0 4 37 236 B 30 93 4 23 139 4 35 0 0 0 8 1 8 5 34 260 10 26 157 5 31 217 5 43 0 0 0 0 0 0 Feb-11 Feb-10 Mar-11 Days Open 23 23 28 hams Borrowed 43,885 43,841 51,428 Average Daly 1,908 1,906 1,837 x mange 0°~ 0% Patrons Rpistand 603 591 649 Average OaNy 26 26 23 % Change 2% -3% Inronrration Qwstlons 6,941 7,665 8,847 Average DaNy 302 333 316 % Change -9% 1 Library vtskors 24,625 25,373 28,340 Average DaNy 1,071 1,103 1,012 % Change -3% ~°i6 Chlldran's Programs 1,649 2,517 2,337 s of sessions 45 49 49 Aver. Per session 37 51 48 % Change -34% 33% toms ClassMtad 826 2,121 1,187 % Charge -61 % 28°k vauntaer Hours 92 101 111 X Change -9°k -50% TECHNOLO<iY CENTER SERVICE8 Computer Usa Sessions 2,805 3,395 3,381 % Change -17% -10°k Technology Questions 2,463 2,294 2,502 % Change 7% -16% Prognms/Ctasses Attendance 113 92 154 >R of Sessions 5 5 6 Aver. per session 23 18 26 ADULT 8ERVICEB tnrorrrratlon Questlom 2,680 3,514 3,985 Average DeNy 117 153 142 % Change -24% 12% ProgramNClasses Attendance 21 16 24 * of Sessions 2 2 2 Aver. per session 11 8 12 Twn Programs 27 14 18 8 of Sessions 2 3 2 Aver. per session 14 5 9 Toun/aroup Vbits Atgndancs d of Sessbrn Aver. per sesson CHILDRENS SERVICEB Infonnatlon Questions Average Daly 7G Change Bouncing dabbsl ~ of 5essbns Aver. Per session ToddNr TNne R of Seasbru Aver. Per season Pnscbool dtorythne Atbndance r of Ses:bna Aver. per season Attenehool dtorytime Attendance d of Sessions Aver. per astsbn FamHy Storirtime Attendanu d of Sessbns Aver. per lesson Special Everts Program Attendance st of Sessbna Aver. per season Group Visks to Library Attendanu if of Seasons Aver. per lesson 9 0 8 1 0 1 9 0 8 1,798 78 -3% 1,857 81 2,360 84 6% 211 8 26 128 4 32 228 8 29 179 4 45 903 21 43 0 0 0 128 4 32 205 6 34 88 4 22 246 8 31 158 4 40 615 25 25 1,205 2 603 502 6 84 323 8 40 117 4 29 257 10 26 160 5 32 880 21 42 600 1 600 166 3 62 BOOKMOBILE Items Borrovwd (Ind. ranavwk) x change Patrons Rpktend ADULT LITERACY SERVICES Tutor Teams Matched x Change Learners Waking x Change Famillas for Literacy Participants Compubr Lkancy Participants Storynka Voluntaar Houn BACK 2 BASICS ARCHIBALD sR of StuderKa t of Sesakxn a« of VoNmtaer Houn Spacial Program Att * of Sessk-ru Aver. Per session BACK 2 BASICS BU1NE A~ of Students ~ of Sessions * of Vdunteer Hours 8psckl Prognm Att S of Sessions Aver. Per session SCHOOL f. COMMUNITY OUTREACH 8 of VisRs VIRTUAL LIBRARY SERVICES Rsmota Access Tutor.Com Use Home Access In-Library Use DlgMal Books Auob OowMoada eBook Downloads Wabslb Hks HOMEBOUND SERVICES Patrons Served Materials Loaned visMor Hour: Vdunteered Feb-11 Feb-10 Mar-11 Mar-10 6,484 6,216 5,898 5,69C 4% 4% 15 11 2 1E 49 43 49 4C 14°h 23% 10 7 10 5 43% 100% 5 5 5 5 69 63 70 63 8 30 5 31 237 340 188 248 41 28 45 29 38 91 95 83 73.5 53.5 113.5 115.5 0 22 38 0 0 1 1 0 0 22 38 0 46 48 44 46 77 147 140 148 111 132 210 192 0 0 48 0 0 D 1 0 0 48 0 150 120 401 130 2 1 3 1 99,229 197,272 100,625 138, 304 120,296 342,157 131,412 178,160 82,814 117,051 86,711 102,311 255 230 281 202 254 230 281 201 1 0 0 1 739 416 792 561 522 275 443 275 217 141 349 141 45,676 550,031 49,159 625,033 23 26 21 26 159 167 205 162 16 15 16 17 STAFF REPORT LIBRARY SERVICES DEPARTMENT ~' _r RANCHO Date: April 7, 2011 cUCAMONGA To: Rancho Cucamonga Library Board of Trustees From: Robert Karatsu, Library Director Subject: STATUS OF 2010/2011 BUDGET RECOMMENDATION No recommendation. For information only. BACKGROUND/ANALYSIS Schedule A, titled "Revenue Report" is a report of all funds earned during the month(s) and will be available at the meeting. It will include separate reports for Archibald Library revenue, Paul A. Biane Library revenue and combined revenues. Schedule B, titled "Balance Sheet FY 2010/2011" is a report balancing income vs. projections for the current fiscal year to date and will be available at the meeting. Schedule C, titled "Library Expenditures 2010/2011" is an accounting of all funds expended in the current fiscal year and will be available at the meeting. FISCAL IMPACT None. Respectfully submitted, _- /~/;~ Robert Karatsu Library Director C7. Schedule A TOTAL LIBRARIES FINES MEDIA REF PHOTOCOPY PASSPORTS REVENUE REPORT & FEES RENTALS SERV. Mar-11 01-Mar $1,165.08 $465.14 $3.00 $20.00 $174.00 02-Mar $847.54 $321.31 $0.00 $112.00 $86.00 03-Mar $740.28 $357.97 $10.00 $16.97 $499.00 04-Mar $484.50 $386.59 $0.00 $219.15 $87.00 05-Mar $637.64 $489.75 $6.00 $0.00 $249.00 06-Mar $245.68 $117.99 $0.00 $0.00 $0.00 07-Mar $751.04 $381.32 $21.00 $0.00 $262.00 OS-Mar $1,112.43 $440.44 $0.00 $7.00 $298.00 09-Mar $749.10 $425.90 $0.00 $46.05 $186.00 10-Mar $643.90 $380.64 $9.00 $0.00 $198.00 11-Mar $664.55 $413.06 $6.00 $432.80 $409.00 12-Mar $661.99 $439.98 $0.00 $0.00 $361.00 13-Mar $166.20 $115.23 $26.00 $0.00 $0.00 14-Mar $956.32 $442.05 $15.00 $61.00 $211.00 15-Mar $640.93 $451.84 $0.00 $149.69 $0.00 16-Mar $629.24 $399.16 $0.00 $0.00 $198.00 17-Mar $544.06 $389.84 $3.00 $0.00 $210.00 18-Mar $552.92 $546.69 $143.35 $0.00 $284.00 19-Mar $660.33 $630.63 $0.00 $0.00 $336.00 20-Mar $255.34 $226.30 $0.00 $0.00 $0.00 21-Mar $989.46 $600.52 $25.00 $0.00 $125.00 22-Mar $883.41 $574.54 $0.00 $125.30 $312.00 23-Mar $526.32 $439.74 $2.50 $0.00 $249.00 24-Mar $789.60 $458.62 $0.00 $0.00 $74.00 25-Mar $578.55 $425.71 $0.00 $177.25 $125.00 26-Mar $690.15 $440.13 $0.00 $40.00 $508.00 27-Mar $151.71 $113.39 $0.00 $0.00 $0.00 28-Mar $929.54 $485.80 $0.00 $0.00 $150.00 29-Mar $773.80 $412.07 $3.00 $0.00 $74.00 30-Mar $966.44 $373.73 $1.10 $88.55 $25.00 31-Mar $683.94 $378.21 $3.00 $364.60 $149.00 TOTALS: $21,071.99 $12,524.29 $276.95 $1,860.36 $5,839.00 March 2010 TOTALS $20,895.65 $12,475.18 $125.16 $0.00 $0.00 ARCHIBALD LIBRARY FINES MEDIA REF PHOTOCOPY PASSPORTS REVENUE REPORT & FEES RENTALS SERV. Mar-11 01-Mar $496.05 $180.54 $3.00 $15.00 $0.00 02-Mar $402.72 $123.05 $0.00 $101.00 $0.00 03-Mar $366.28 $167.81 $10.00 $0.00 $0.00 04-Mar $183.96 $160.99 $0.00 $198.35 $0.00 05-Mar $279.94 $237.81 $6.00 $0.00 $0.00 06-Mar $245.68 $117.99 $0.00 $0.00 $0.00 07-Mar $340.45 $177.32 $21.00 $0.00 $0.00 08-Mar $612.47 $181.24 $0.00 $7.00 $0.00 09-Mar $379.84 $163.97 $0.00 $46.05 $0.00 10-Mar $374.79 $184.91 $9.00 $0.00 $0.00 11-Mar $260.75 $177.81 $3.00 $206.70 $0.00 12-Mar $283.00 $189.29 $0.00 $0.00 $0.00 13-Mar $166.20 $115.23 $26.00 $0.00 $0.00 14-Mar $538.50 $209.99 $15.00 $61.00 $0.00 15-Mar $373.24 $188.37 $0.00 $23.25 $0.00 16-Mar $395.75 $168.36 $0.00 $0.00 $0.00 17-Mar $291.31 $185.83 $3.00 $0.00 $0.00 18-Mar $316.91 $208.59 $143.35 $0.00 $0.00 19-Mar $352.40 $261.28 $0.00 $0.00 $0.00 20-Mar $218.84 $198.24 $0.00 $0.00 $0.00 21-Mar $458.63 $292.82 $25.00 $0.00 $0.00 22-Mar $433.13 $223.79 $0.00 $125.30 $0.00 23-Mar $217.52 $213.89 $0.00 $0.00 $0.00 24-Mar $307.57 $189.52 $0.00 $0.00 $0.00 25-Mar $275.39 $190.65 $0.00 $177.25 $0.00 26-Mar $292.70 $201.25 $0.00 $40.00 $0.00 27-Mar $151.71 $113.39 $0.00 $0.00 $0.00 28-Mar $505.84 $218.27 $0.00 $0.00 $0.00 29-Mar $348.71 $145.59 $3.00 $0.00 $0.00 30-Mar $420.57 $163.52 $1.10 $69.05 $0.00 31-Mar $354.51 $154.33 $3.00 $0.00 $D.00 TOTALS: $10,645.36 $5,705.64 $271.45 $1,069.95 $0.00 March 2010 TOTALS $11,231.69 $6,475.42 $113.16 $0.00 $0.00 BIANE LIBRARY FINES MEDIA REF PHOTOCOPY PASSPORTS REVENUE REPORT 8 FEES RENTALS SERV. Mar-11 01-Mar $669.03 $284.60 $0.00 $5.00 $174.00 02-Mar $444.82 $198.26 $0.00 $11.00 $86.00 03-Mar $374.00 $190.16 $0.00 $16.97 $499.00 04-Mar $300.54 $225.60 $0.00 $20.80 $87.00 05-Mar $357.70 $251.94 $0.00 $0.00 $249.00 06-Mar $0.00 $0.00 $0.00 $0.00 $0.00 07-Mar $410.59 $204.00 $0.00 $0.00 $262.00 08-Mar $499.96 $259.20 $0.00 $0.00 $298.00 09-Mar $369.26 $261.93 $0.00 $0.00 $186.00 10-Mar $269.11 $195.73 $0.00 $0.00 $198.00 11-Mar $403.80 $235.25 $3.00 $226.10 $409.00 12-Mar $378.99 $250.69 $0.00 $0.00 $361.00 13-Mar $0.00 $0.00 $0.00 $0.00 $0.00 14-Mar $417.82 $232.06 $0.00 $0.00 $211.00 15-Mar $267.69 $263.47 $0.00 $126.44 $0.00 16-Mar $233.49 $230.80 $0.00 $0.00 $198.00 17-Mar $252.75 $204.01 $0.00 $0.00 $210.00 18-Mar $236.01 $338.10 $0.00 $0.00 $284.00 19-Mar $307.93 $369.35 $0.00 $0.00 $336.00 20-Mar $36.50 $28.06 $0.00 $0.00 $0.00 21-Mar $530.83 $307.70 $0.00 $0.00 $125.00 22-Mar $450.28 $350.75 $0.00 $0.00 $312.00 23-Mar $308.80 $225.85 $2.50 $0.00 $249.00 24-Mar $482.03 $269.10 $0.00 $0.00 $74.00 25-Mar $303.16 $235.06 $0.00 $0.00 $125.00 26-Mar $397.45 $238.88 $0.00 $0.00 $508.00 27-Mar $0.00 $0.00 $0.00 $0.00 $0.00 28-Mar $423.70 $267.53 $0.00 $0.00 $150.00 29-Mar $425.09 $266.48 $0.00 $0.00 $74.00 30-Mar $545.87 $210.21 $0.00 $19.50 $25.00 31-Mar $329.43 $223.88 $0.00 $364.60 $149.00 TOTALS: $10,426.63 $6,818.65 $5.50 $790.41 $5,839.00 March 2010 TOTALS $9,663.96 $5,999.76 $12.00 $0.00 $0.00 Schedule B BALANCE SHEET Thru March FY 2010/2011 Revenues Earned Projected Loss/Gain Fines & Fees $153,017 $131,250 $21,767 16.6% Media Rentals $101,731 $75,000 $26,731 35.6% Sales/Services Fees $885 $225 $660 293.3% Direct Loan $56,491 $52,500 $3,991 7.6% Passport Services $24,242 $0 $24,242 Private Contributions $75,000 $75,000 $0 0.0% Totals: $411,366 $333,975 $77,391 23.2% *Balance for Year through Mar 2011 $77,391 Schedule C CITY OF RANCHO CUCAMONGA Fiscal Ycar: tot 1 Revenue Balance Report Report Date: Mar 2011 by Entity, Fund, Org Key & Object Code Budge[ Amount Collected Object Description Budget MTD Activity YTD Activity Remaining Entity: I -CITY OF RANCHO CUCAMONGA Fund: 290 -LIBRARY FUND Kcy: 1290000 -Library Fund 4101 Property Taxes-CY Secured 3,028,670. 00 22,248 .03 916,210 .56 2,112,459. 44 30. 25 4102 Property Taxes-CY Unsecured 77,840. 00 -419 .90 77,175 .79 664. 21 99 .14 4103 Property Taxes-PY Sec & Unsec 115,030. 00 3,369 .36 51,583 .93 63,446. 07 44 .84 4105 Property Taxes-Supplemental 54,340. 00 8,310 .09 9,637 .61 44,702. 39 17 .73 4312 Library Fines and Fees 175,000. 00 4,120 .72 143,438 .71 31,561. 29 81 .96 4401 Interest Earnings 84,950. 00 0 .00 45,998 .23 38,951. 77 54 .14 4402 Unrealized Gain 0. 00 0 .00 -90,650 .81 90,650 .81 0 .00 4410 Media Rentals 100,000. 00 2,138 .75 91,688 .39 8,311 .61 91 .68 4515 Information Service Fees 300. 00 19 .00 852 .60 -552 .60 284 .20 4565 Passport Processing Fees 0. 00 975 .00 15,980 .00 -15,980 .00 0 .00 4567 Passport Photo Fees 0. 00 120 .00 3,628 .00 -3,628 .00 0 .00 4570 Sale of Printed Materials 18,000. 00 568 .12 16,066 .24 1,933 .76 89 .25 4740 Grant Income 0. 00 0 .00 5,692 .76 -5,692 .76 0 .00 4901 Other Revenue 0 .00 0 .00 -0 .10 0 .10 0 .00 4906 CLSA Direct Loan 70,000 .00 0 .00 30,200 .22 39,799 .78 43 .14 4907 Private Contributions Library 100,000 .00 25,000 .00 130,000 .00 -30,000 .00 130 .00 4908 Public Library Foundation 62 000 .00 0 .00 61,194 .00 806 .00 98 .70 To(alfor Org Key 1290000: 3,886,130 .00 66,449 .17 1,508,696 .13 2,377,433 .87 38.82 Total for Fund 290: 3,886,130.00 66,449.17 1,508,696.13 2,377,433.87 38.82 Fund: 291 - CA STATE LIBRARY Kcy: 1291000 - CA State Library 4402 Unrealized Gain 0.00 0. 00 -56. 79 56.79 0.00 4740 Grantlncome 234,500.00 10,000. 00 58,806. 13 175,693.87 25.07 4909 RC Library Foundation Support 4] 500 00 0. 00 41,500. 00 0.00 100.00 Total for Org Key 1291000: 276,000.00 10,000. 00 100,249 .34 175,750.66 36.32 Total jor Fund 29/: 276,000.00 10,000.00 100,249.34 175,750.66 36.32 Fund: 298 -CALIFORNIA LITERACY CAMPAIGN Kcy: 1298000 -Calif Literacy Campaign Grant 4740 Grantlncome 29,440.00 0.00 29,880.00 -440.00 101.49 4909 RC Library Foundation Support 15,000.00 0.00 15,000.00 0.00 100.00 8290 TransferIn-Library Fund 58 060 00 0.00 43,545.00 14,515.00 75.00 Tata(jor Org Key !298000: 102,500.00 0.00 88,425.00 14,075.00 86.26 Tota(jor Fund 298: 102,500.00 0.00 88,425.00 14,075.00 86.26 Total far Entity l: 4,264,630.00 76,449.17 1,697,370.47 2,567,259.53 39.80 Total Net for Report: 4,264,630.00 76,449.17 1,697,370.47 2,567,259.53 39.80 User: RKARATSU -Robert Karatsu Page: 1 Current Datc: 04/06/201 I Report: GL_RV_ENT_FUND_RC - GL: Revenue Balance - Entity/Fund/Org Key/Object Current Time: 12:01:32 Fiscal Ycar: 201 I CITY OF RC IFAS772(PROD) Report Date: Mar 2011 GL Budget to Actual with Encumbrances by Entity, Fund, Org Kcy & Object Code Obiec[ Description Budge[ MTD Activity YTD Activity udget Amount Remaining Encumbrance Remaining Entity: l -CITY OF RANCHO CUCAMONGA Fund: 290 -LIBRARY FUND Kcy: 1290601 -Library Fund 5000 Regular Salaries 270,950.00 21,486.57 187,631.88 0.00 83,318.12 30.75 5030 Fringe Benefits ]27,350.00 0.00 127,350.00 0.00 0.00 0.00 5031 Medical Insurance 0.00 0.00 2,353.82 0.00 -2.353.82 0.00 5100 Travel and Meetings 6,000.00 118.20 3,554.84 0.00 2,445.16 40.75 5102 Training 2,000.00 0.00 0.00 0.00 2,000.00 100.00 5105 Mileage 7,000.00 461.54 4,928.90 0.00 2,071.10 29.58 5150 Office Supplies & Equipment 2,000.00 395.55 1,212.95 0.00 787.05 39.35 5160 Membership Dues 3,100.00 0.00 2,599.00 0.00 501.00 16.16 5200 Operations & Maintenance 9,000.00 129.03 1,948.82 0.00 7,051.18 78.34 5215 O & M/Computer Equipment 0.00 -2,000.00 -2,000.00 0.00 2,000.00 0.00 5300 Contract Services 90,000.00 737.57 35,027.45 377.28 54,595.27 60.66 5400 Telephone Utilities 12,000.00 714.88 5,988.53 0.00 6,011.47 50.09 5402 Water Utilities 4,630.00 498.29 2,581.61 0.00 2,048.39 44.24 5403 Electric Utilities 70,950.00 3,943.11 44,631.98 0.00 26,318.02 37.09 5501 Admin./General Overhead 189,000.00 0.00 141,750.00 0.00 47,250.00 25.00 5503 City Facilities Allocation 11,960.00 0.00 8,970.00 0.00 2,990.00 25.00 9298 Transfer Out-CA Literacy Cmpgn 58 060 00 0 00 43,545.00 0.00 14,515.00 25.00 Total for Org Key 129060!: 864,000.00 26,484.74 612,074.78 377.28 251,547.94 29.11 Key: 1290603 -After School Learning Prog 5000 Regular Salaries 32,570.00 2,383.66 21,798.46 0.00 10,771.54 33.07 5010 Part Time Salaries 22,000.00 2,253.98 10,836.38 0.00 11,163.62 50.74 5030 Fringe Benefits 15,750.00 0.00 15,750.00 0.00 0.00 0.00 5150 Office Supplies & Equipment 2,500.00 0.00 3.38 0.00 2,496.62 99.86 5200 Operations & Maintenance 4,000.00 0.00 692.18 0.00 3,307.82 82.69 5300 Contract Services 500.00 0.00 0.00 0.00 500.00 100.00 Total for Org Key /290603: 77,320.00 4,637.64 49,080.40 0.00 28,239.60 36.52 Key: 1290604 -Bookmobile Services 5000 Regular Salaries 59,170.00 4,551.66 41,625.09 0.00 17,544.91 29.65 5010 Part Time Salaries 20,600.00 1,180.99 11,801.58 0.00 8,798.42 42.71 5030 Fringe Benefits 29,150.00 0.00 29,150.00 0.00 0.00 0.00 5105 Mileage 100.00 0.00 0.00 0.00 100.00 100.00 5150 Office Supplies & Equipment 500.00 0.00 6.24 0.00 493.76 98.75 5200 Operations & Maintenance 4,000.00 238.70 3,257.47 0.00 742.53 18.56 5220 Cellular Technology 1,500 00 86.42 690.36 0.00 809.64 53.97 Total for Org Key !290604: 1]5,020.00 6,057.77 86,530.74 0.00 28,489.26 24.76 Key: 1290605 -Library Board of Trustees 5100 Travel and Meetings 1,200.00 0.00 1,133.27 0.00 66.73 5.56 5160 Membership Dues 500.00 0.00 178.00 0.00 322.00 64.40 Total for Org Key 1290605: 1,700.00 0.00 1,311.27 0.00 388.73 22.86 Kcy: 1290606 -Archibald Library 5000 Regular Salaries 464,620.00 35,687.10 319,404.68 0.00 145,2!5.32 31.25 SOIO Part Time Salaries 318,130.00 23,013.65 201,974.24 0.00 116,155.76 36.51 5030 Fringe Benefits 238,760.00 0.00 238,760.00 0.00 0.00 0.00 User: RKARATSU -Robert Karatsu Page: I Current Date: 04/06/201 I Report: GL_XP_ENT_FUND_RC - GL: Expenditure Balance -Entity/Fund/Org Kcy/Object Current Time: 12:03 :23 Fiscal Ycar: 2011 CITY OF RC IFAS772(PROD) Report Date: Mar 201 I GL Budget to Actual with Encumbrances by Entity, Fund, Org Key & 061ect Code Budget Amount Remaining Object Description Budget MTD Activity YTD Activity Encumbrance RemaininE 5031 Medical Insurance S 100 Travel and Meetings 5105 Mileage 5150 Office Supplies & Equipment 5152 Computer Software 5160 Membership Dues 5200 Operations & Maintenance 5300 Contract Services Total jor Org Key !290606: Kcy: 1290607 -Paul A. Biane Library 5000 Regular Salaries 5010 Part Time Salaries 5030 Fringe Benefits S 100 Travel and Meetings SIDS Mileage S1S0 Office Supplies & Equipment S 1 S2 Computer Software 5160 Membership Ducs 5200 Operations & Maintenance 5300 Contract Services Total jor Org Key 1290607 Key: 1290608 -Virtual Library 5000 Regular Salaries 5030 Fringe Benefits SIS2 Computer Software 5300 Contract Services Total jor Org Key 1290608: 0.00 0. 00 2,076.90 0.00 -2,076. 90 0. 00 2,000. 00 0. 00 958. 43 0.00 1,041. 57 52. 07 200. 00 0. 00 22. 00 0.00 178. 00 89. 00 10,000. 00 55. 90 2,666. 53 0.00 7,333. 47 73. 33 1,000. 00 0. 00 256. 92 0.00 743. 08 74. 30 450. 00 120. 00 120. 00 0.00 330. 00 73. 33 276,240. 00 14,388. 69 84,931. 15 57.07 191,251. 78 69. 23 99 208. 24 6,453. 14 46,347. 40 18,6!9.43 34,241. 41 34. 51 1,410,608. 24 79,718. 48 897,518. 25 18,676.50 494,413. 49 35. 04 535,200. 00 41,756. 41 372,356. 69 0.00 162,843. 31 30 .42 344,920. 00 24,408. 48 209,624. 50 0.00 135,295. 50 39 .22 273,720 .00 0. 00 273,720. 00 0.00 0. 00 0 .00 4,000 .00 0. 00 1,013. 40 0.00 2,986. 60 74 .66 300 .00 0. 00 0. 00 0.00 300. 00 100 .00 10,000 .00 807. 04 6,922. 42 0.00 3,077. 58 30 .77 3,000 .00 0. 00 42. 82 0.00 2,957. 18 98 .57 730 .00 0. 00 0. 00 0.00 730. 00 100 .00 274,240 .00 19,224. 99 92,512. 52 4,999.61 176,727. 87 64 .44 87 000 00 1 796 48 32 221. 45 12,149.40 42,629. 15 49 .00 1,533,110 .00 87,993. 40 988,413. 80 17,149.01 527,547. 19 34 .41 28,300. 00 2,176.47 19,660. 27 0.00 8,639. 73 30.52 13,300. 00 0.00 13,300. 00 0.00 0. 00 0. 00 2,000. 00 0.00 85. 91 0.00 1,914. 09 95. 70 4 000 00 0 00 173. 94 0.00 3,826. 06 95. 65 47,600. 00 2,176.47 33,220. 12 0.00 14,379 .88 30. 20 Total jor Fttnd 290: 4,049,358.24 207,068.50 2,668,149.36 36,202.79 1,345,006.09 33.21 Fund: 291 - CA STATE LIBRARY Key: 1291602 - CA STATE LIBRARY 5010 Part Time Salaries 26,000. 00 460 .53 683 .63 0. 00 25,316.37 97. 37 5100 Travel and Meetings 9,950. 00 0 .00 446 .80 0. 00 9,503 .20 95. 50 5200 Operations & Maintenance 48,174. 00 336 .42 4,273 .02 0. 00 43,900 .98 91. 13 5300 Contract Services 155,144. 00 9,749 .00 23,636 .44 38,387. 50 93,120 .06 60. 02 5603 Capital Outlay-Equipment 36 732 00 0 00 14 736 .00 21,992 .25 3 .75 0. 01 Total jor Org Key 129/602: 276,000. 00 10,545 .95 43,775 .89 60,379 .75 171,844 .36 62. 26 Tota/JorFund29/: 276,000.00 10,545.95 43,775.89 60,379.75 171,844.36 62.26 Fund: 298 -CALIFORNIA LITERACY CAMPAI GN Key: 1298601 -Calif Literacy Campaign Grant 5000 Regular Salaries 53,280.00 4,375.38 36,973.67 0.00 16,306.33 30.60 5010 Part Time Salaries 17,190.00 1,101.23 10,448.33 0.00 6,741.67 39.21 5030 Fringe Benefits 26,930.00 0.00 26,930.00 0.00 0.00 0.00 5031 Medical Insurance 0.00 0.00 276.92 0.00 -276 ~)2 0.00 5100 Travel and Meetings 1,000.00 35.00 206.58 0.00 793.42 79.34 SIDS Mileage 400.00 0.00 108.50 0.00 291.50 72.87 S1S0 Office Supplies & Equipment 1,000.00 61.74 486.81 0.00 513.19 51.31 User: RKARATSU -Robert Karatsu Page: 2 Cur rent Date: 04/06/201 I Report: GL_XP_ENT_FUND_RC - GL: 8xpenditure Bal ance - Entity/Fund/Org Key/Object Current Time: 12:03:23 Fiscal Year: 2011 CITY OF RC IFA5772(PROD) Report Date: Mar 2011 GL Budget to Actual with Encumbrances by Entity, Fund, Org Key & 061ect Code Budge[ Amount Remaining Obiec[ Description Budget MTD Ac[ivi[v YTD Activity Encumbrance Remaining 5160 Membership Dues 5200 Operations & Maintenance 5300 Contract Services Totaljor Org Key 1298601 Tota! jor Fund 298: Tofalfor Entity 1 380. 00 0.00 150 .00 0.00 230.00 60.52 1,000. 00 0.00 138 .14 0.00 861.86 86.18 1 320 00 0.00 12 .00 88.00 1,220.00 92.42 102,500. 00 5,573.35 75,730 .95 88.00 26,681.05 26.03 102,500.00 5,573.35 75,730.95 88.00 26,681.05 26.03 4,427,858.24 223,187.80 2,787,656.20 96,670.54 1,543,531.50 34.85 Total Net for Report: 4,427,858.24 223,187.80 2,787,656.20 96,670.54 1,543,531.50 34.85 User: RKARATSU -Robert Karatsu Page: 3 Current Date: 04/06/2011 Report: GL_XP_ENT_FLJND_RC - GL: Expenditure Balance - Bntity/Fund/Org Key/Object Current Time: 12:03:23 CITY OF RANCHO CUCAMONGA ~ LIBRARY PATRON POLICY POLICY NO.: PAGE 1 OF 10 EFFECTIVE: 6/ 1 /95 REVISED: 10/ 10/02 APPROVED: 6/1/95 PURPOSE: The purpose of this policy is to ensure that the rights of an individual to use the Rancho Cucamonga Public Library are not abridged or denied; to set guidelines for staff to structure their response to inappropriate behavior; and to ensure the safety of staff when working with disruptive patrons. The library policy includes 1) rules of conduct, 2) a safety policy 3) required staff support and 4) notification of Library Director. The appendices include Rules of Conduct, Tips for Dealing with Problem Patrons and sample complaint form from the Complaints--Service Policy. ,~ RULES OF CONDUCT: Appendix A is a list of the Rules of Conduct for the Rancho Cucamonga Public Library. v,.,...i..«:,..... a,...~« ..., ., i,.,... Fle.,:~,:r..., xxr..ti,.... «x.~... ,.«,.FO,,,,.. ~e ae.,,,..,,r.,oa All staff should follow the same procedures, since they can't call on a supervisor every time. Call on another staff member to verify your opinions or to verify the rules you are quoting to a disturbed patron. Theme .,..,.., ...::i .e„i:,e wei..tio ,...„~........:....~.,.e..,... ,...we ..:....,.:,.., .,.,., a...~,o,. SAFETY POLICY: Always approach a suspected potential problem patron with a backup employee. Never approach a suspecfalone. Police can't always arrive immediately. When confronted with a weapon, clear the area and call the police immediately. If patrons are fighting, get out of the way. Get other persons out of the way too. Don't let anyone intercede. Call the police. Problem Patron Policy Page 2 of 10 If a patron complains about another person and you can't verify the complaint, suggest that the patron might want to move to another table area of the library while you keep the other person under observation. ,..,,,~€ STAFF SUPPORT: Peer support increases morale and lessens stress. Adopt a team approach. You can't rely on one lead person, since that person may not be there at the time of the emergency. As soon as a patron appears that you believe might be a possible danger: *Don't make eye contact with the patron. *Alert another staff member as soon as possible. The staff person you contacted is to alert other staff in the building and serve as your "back up" person. *Never speak with the patron alone. If you need to make contact, bring your back up staff person with you. In interacting with a problem patron, inform a paranoid patron beforehand what you will do, such as, "Let me bring another staff person over to help us with this problem..." The other staff person can say "Is there something we can do to help?" After an incident with a problem patron, a staff meeting is important to discuss the experience. It makes a person feel better and is instructional to others. Refer to Appendix B, Tips on Dealing with the Problem Patron for additional information. NOTIFICATION OF LIBRARY DIRECTOR: Write a detailed report for the Library Director as soon as possible after any incident. Note the time, date, description of patron, nature of the incident including conversation, actions and witnesses. Problem Patron Policy Page 3 of 10 Appendix A RULES OF CONDUCT The purpose of these rules is to foster a quiet and orderly atmosphere conducive to every patron's exercise oftheir constitutionally protected interest in receiving and reading written communications. The rights of an individual to use of the Rancho Cucamonga Public Library should not be abridged or denied. To guarantee these rights for all persons, no library patron shall engage in behavior prohibited by the following rules of the Board of Library Trustees. In addition, on the premises of the Rancho Cucamonga Public Library, the violation of any federal or state statutes or local ordinances will also be regarded as a violation of library rules. The rules that follow are cited by way of illustration and not limitation. PERSONS IN APPARENT VIOLATION OF FEDERAL, STATE OR LOCAL LAW ARE TO BE REPORTED TO THE POLICE BY THE HIGHEST RANKING STAFF MEMBER PRESENT AND LEGAL ACTION MAY ALSO BE TAKEN THROUGH THE FILING OF A COMPLAINT. On library premises, no person shall: 1. Commit an assault, or an assault and battery upon any person. 2. Engage in any fight. 3. Commit the offense of larceny by taking any property not his/her own. 4. Knowingly destroy, damage, deface or remove any property not his/her own. 5. Engage in any indecent or obscene conduct or make any indecent exposure ofhis/her person. 6. Use, give away or sell ar~d any controlled substances. 7. Bring a firearm or a concealed weapon into the library. PERSONS WHO VIOLATE THE ABOVE RULES ARE SUBJECT TO THE WITHHOLDING OF LIBRARY PRIVILEGES AS FOLLOWS: FIRST OFFENSE' T xnn"°~' °nrvn rr~c u~ir r uc ncvnvcn z•nu nivc n~rnixr~ru LIBRARY PRIVILEGES WILL BE RI~A49V-EB REVOKED FOR ONE YEAR Also in accordance with this library's rules, no person on library premises shall 8. Be intoxicated and endanger directly the safety of another person or of property. 9. Be present with the ability to walk, talk or see significantly impaired by the use of any controlled substance; this rule shall not be construed to apply to a person whose faculties have been impaired by medication prescribed by a physician and taken as directed. 10. Remain in the building after its regular closing hours after being told to leave by a staff member. Problem Patron Policy Page 4 of 10 11. Persist in disturbing the public peace and quiet by loud or aggressive conduct. 12. Knowingly harass any persee member ofpublic or library staff ("Harass" is defined as any repeated nonverbal conduct which is specifically intended to frighten, embarrass, or anger the person or persons who are the object of such conduct or which the person accused has reason to know is likely to produce such reactions, or as any repeated verbal communication which, by its very utterance, inflicts injury or tends to incite an immediate breach of the peace). 13. Loiter on the premises of the library under circumstances that warrant alarm for the safety or health of any person or property in the vicinity, such as being one of a group of people threatening, making threatening gestures at or otherwise menacing persons in the area. 14. Summon, without any good reason therefore, by telephone or otherwise, the police or fire department or any public or private ambulance. PERSONS WHO VIOLATE THE ABOVE RULES ARE SUBJECT TO THE WITHHOLDING OF LIBRARY PRIVILEGES AS FOLLOWS: FIRST OFFENSE: THE PERSON MUST LEAVE THE LIBRARY FOR THE REST OF THE DAY SECOND OFFENSE: LIBRARY PRIVILEGES WILL BE REVOKED FOR ONE MONTH SUBSEQUENT OFFENSES: LIBRARY PRIVILEGES WILL BE REVOKED FOR ONE YEAR In addition, it is the policy of the Rancho Cucamonga Public Library: 15. To require that patrons wear shirts and shoes at all times in the library. OUT UNTIL CLOTHED PROPERLY. 16. To prohibit the disturbance of other library patrons and interference with other library patrons' use of the facilities through extremely poor personal hygiene. OUT UNTIL gRBBhEM SITUATION IS CORRECTED. 17. To prohibit the consumption and/or possession of alcoholic beverages in library building or on the grounds of library buildings. ONE WARNING, THEN OUT FOR THE DAY. 18. To prohibit smoking. ONE WARNING, THEN OUT FOR THE DAY. 1 O T,. ««,.1. a.:• R.e ,. «v:..« ..F F....,1 ,.«A l.e, e « •l.0 1:1.«., «.: l1NC lA7ADNTNl~ r.~. xo xv~avu am '~«....«. «.,rte« TLiCN !Ai iT C/~D T7JL` 7\ A V 20. To prohibit the use of bicycles, roller skates and skateboards in the library. Bicycles may not be brought into the library building. ONE WARNING, THEN OUT FOR THE DAY. 21. To ban animals from the library except for degs service animals for the handicapped. ONE WARNING, THEN OUT FOR THE DAY. 77 T,. ......:~ A..... «.a:..« ..F«e«....«..I ,.FF.,.e a«~ ..«l. 1:1.«,..... «,.•«..«..: ....~ .. ...: ~t,..l /L'.,..e ti..«.. F « o....; «.....,,«t l.e:« ~e.~l I.. •1. 1. .l' ,7 1. .J \ l~NL` U/ADNTN/` TL7 L'N /~TiT CT1D TUC TA V 23. To prohibit all campaigning, petitioning, interviewing, survey-taking, soliciting or sales, or other speech or conduct, which results in the disruption of library activities or the Problem Patron Policy Page 5 of 10 environment necessary for the practice of such activities. Exceptions to this rule may be made by the Director when such activity is to be undertaken for purposes of benefit to the library. ONE WARNING, THEN OUT FOR THE DAY. 23b To prohibit the use of the library facility for conducting a business or providing client services. ONE WARNING, THEN OUT FOR THE DAY. 24. To prohibit gambling, on library property. ONE WARNING, THEN OUT FOR THE DAY. 25. To prohibit the disturbance of the peace through the use of photography, film or television equipment without the permission of the Director. ONE WARNING, THEN OUT FOR THE DAY. 26. To prohibit the presence of library users in library offices and other non-public areas, unless accompanied by a library staff member or through prior arrangement with the 114anger Manager or his/her designee. ONE WARNING, THEN OUT FOR THE DAY. 27. To ban conversation and other sounds in louder volume than the general noise level of the area of the building at the time. Loud or boisterous behavior, running and foul or abusive language will not be tolerated. ce,.«:.,,.., :n wo n.,,:«,.,, «,...,....,._e «~.,.., F ,,...o,...io ..o. «.,tiio -ONE WARNING, THEN OUT FOR THE DAY. 28. To restrict seating in the Children's Room to children below age 15 and the parents/guardians who accompany them. Exception is made for the Study Room and the Typing Room. TlrRV ONE WARNINGS, THEN OUT FOR THE DAY. 29. To require that audio equipment be operated at a volume which does not disturb others. TWA ONE WARNINGS, THEN OUT FOR THE DAY. 30. To prohibit patrons from putting their feet on library furniture. 3'WWA ONE WARNINGS, THEN OUT FOR THE DAY. 31. To prohibit patrons from sleeping in the library. ~'~A ONE WARNINGS, THEN OUT FOR THE DAY. "Warnings" are to cumulate on a daily or per offense basis. Repeat offenders of the above rules will be asked to produce identification and may be barred from the library. Suspension of library privileges which extend beyond ene 30 days must be approved by the Library Board. The affected individual(s) has the right to a hearing before the Board in order to protect his or her rights to due process. Notwithstanding the foregoing provisions, any person may, without prior notice or warning, be immediately removed from the Rancho Cucamonga Public Library if his or her presence or conduct on the premises poses an immediate and imminent danger to any person or property on such premises. Problem Patron Policy Page 6 of 10 Appendix B TIPS ON DEALING WITH THE PROBLEM PATRON WHEN CALLING THE POLICE: The police are the most ofren called upon resource. If a crime is occurring when you call, say: "I am reporting a crime in progress." Have your library's name and address listed by the phone (these can be forgotten under stress). For emergencies, dia1911. To contact the Dispatch Division of Police for assistance, dial 941-1488. Your most important role is as a witness. Please notice and jot down appearance of suspect; clothing worn; direction of flight; etc. DISCIPLINING IN MINOR DISTURBANCES: Minor disturbances, such as excessive noise, unacceptable language, etc., can be handled by the staff. (Two warnings, and expulsion is the normal procedure, but steps can be omitted depending on the nature and severity of the disturbance.) Delivering the first warning: * Identify yourself to the offenders and politely explain that they are creating a disturbance to others. *Try to determine the leader of any group and focus on him or her. *Impress upon them that this is unacceptable behavior as it is disturbing other patrons. Delivering the second warning: *Clearly state this constitutes a second warning and that there will be no third warning -- that if it is necessary to speak with them again, it will be to ask them to leave. *Impress upon them that all members of the group will be asked to leave as you have no way of knowing how many are actually creating the disturbance. Handlin tg he expulsion: *Do not be drawn into a debate with patrons at this point. *If they refuse to leave, inform them you must call the police. *If necessary, call the police at989-FiEI~ 941-1488 or in an emergency or critical situation, dia1911. Explain the situation and ask for help. Problem Patron Policy Page 7 of 10 *The Library Director may request the Board to expel a continuous offender from the library for a specified period of time. DEALING WITH DISTURBED OR HOSTILE PROBLEM PATRONS: Assessing the situation: If a patron's behavior or appearance is bizarre but not seriously objectionable: *Keep the patron under observation. *If a patron complains, be sympathetic to the complainant but explain the library is a public building and suggest he or she move to another table while you continue to observe. Handling the expulsion: *Any dangerous or extremely disturbed person should not be approached, but the police should be called immediately. *Any patrons exhibiting prohibited inappropriate behavior may be asked to leave immediately, depending on the seriousness of the situation. Don't hesitate to call police For support. *Do not approach any such patron alone, but always take a colleague along for support. *Be authoritative, non-accusatory, calm, firm, direct and honest, repeating your request several times if necessary. *If you are expelling the patron, use words to this effect: "Your behavior is inappropriate for the library. You'll have to leave." *Never touch such patrons, or turn your back on them suddenly. *Do not block the offending persons path of exit. *If the patron refuses to leave or returns the same day, call the police. *Your protection and that of patrons is foremost -- give in when necessary to protect yourself and the public. Example: In the event of thefr, if the patron threatens to physically accost you or other patrons, let the patron leave and immediately contact the police. *Advise the supervising librarian to the situation, as well as other departments. Have backup as a witness and for support. Problem Patron Policy Page 8 of 10 *If confronted by a weapon or a fight, keep away and attempt to clear the area of other patrons. *Never make eye contact with such a patron unless you plan on talking to him or her. HANDLING MAJOR DISTURBANCES: In general, the person in charge is the one who calls the police. However, if any staff member observes a situation in which a patron or another staff member appears to be in danger of physical injury from a hostile patron, he or she should immediately call the police directly; administration or the supervising librarian should be informed of action. DEALING WITH SEXUAL DEVIANTS: ]n general, the person in charge is the one who calls the police. Inappropriate behavior ranges from the obvious case of exposure to more subtle behavior such as peepers and self fondling. The police should be called to deal with these suspects. Identify the subject, be prepared to describe him/her and behavior and notify police. Should you as an employee feel threatened by a patron, regardless of whether your Supervisor feels it appropriate to call the police, you have the right as a citizen to phone the police, report the situation and ask for support. Such occurrences should be reported to the Library Director for information. DEALING WITH THE ELDERLY AND LONELY: You may feel conflicting emotions in handling these people. "Should I feel a responsibility to them? Yet I can't let them monopolize me." The aged usually have multiple losses (sensory, family, financial, social, meaningfulness). This situation causes anger, depression and fear. It can make them demanding and helpless. Try to make them feel self-sufficient. Don't treat them patronizingly --they are not children. If they start monopolizing you, set a time limit initially. Tell them this, so they won't feel rejection. Do it positively, by saying, "It will be nice to talk with you for the next 5 minutes (or whatever) before I have to return to the desk." After the time has passed, say good-bye and that you look forward to seeing them again. The quality rather than the quantity of time you give them is most important. TIPS ON DEALING WITH CHILDREN AND ADOLESCENTS: Give them choices of action, but remain firm. Set limits, but don't be repressive. They are getting conflicting guidance on behavior from various institutions. ^''°'°°~°~'° ~°°'' `° "° ''°°'°'' °'''" respee~-They ~ often testi+~g authority and have many personal problems. Don't tell them what to do, but give choices. Remain objective in confrontations. Problem Patron Policy Page 9 of 10 ..a ,.°...:~:... v°.. ..i° w°..° .. °°a .,. ~.,, ,°..°,, °..a °a...:.°a Libraries can be used as hangouts. It is hard to motivate a group to behave. Determine the leader's name and focus on him or her. Get him or her aside and talk over the problem. Again, offer choices, not demands (such as "shape up or leave"). Be firm and consistent. Sepazate groups to different tables before asking anyone to leave. A sliding scale of penalties can be found under Rules of Conduct, Appendix A. WORHING WITH THE ANGRY PATRON: Anger is ofren momentary. Abusive language may be involved. Empathize with angry patrons and show you are listening to them. Show your interest and understanding, but don't give the appeazance of passivity. Hold yourself erect and proud. Be non-critical. Respond with, "You sound angry" or "You must feel badly about this," or "I know the feeling, but this is one of the rules." This empathy helps them resume a reasonable attitude after they vent. T~~'° `~~--~ '''°-~ °~°~~~~' ~aI-ways bBe willing to supply the name of your supervisor, the name of the supervisor of the Division or the Director of the Library. Remember, you are getting fallout from their frustration with other agencies. If they persist, offer them the opportunity to speak to the Librarian in charge or to put their complaint in writing using the Complaint Form to receive a response from the Library Director. (Appendix C) HANDLING VERBAL ABUSE AND OBSCENE PHONE CALLS: These people vent anger with words rather than physically. The abuse is not personally directed at you. To an obscene or abusive phone caller, respond with "I'm not going to listen to this; I am going to hang up" and do so. In-person anger will create a scene, soother staff should stand nearby. Staff should approach you and say, "I heazd all this noise and wonder if I can help." This makes the patron feel less powerful. Call the police if necessary. Recount the affair to another staff person to relieve your stress. OTHERS: Another difficulty comes with starers, since you can't prove they aren't just daydreaming. If someone complains, have the complainer move to another table. Keep the starrer under observation. You may have to ask him or her to leave eventually, citing inappropriate behavior and lack of use of the library as reasons. A minimally disturbed patron can sometimes be deflected by your being assertively helpful, such as by asking, "Do you want a book?" or "How can we help you find what you want?" The patron may have no response and may move away on his own initiative. Problem Patron Policy Page 10 of ] 0 SUMMARY FOR DEALING WITH PROBLEM PATRONS If your judgment suggests the police need to be called, dia1911 in an emergency or 94/-/488 in anon-emergency. Alert another staff person if a patron is acting in a strange manner. Never speak with disturbed patrons by yourself. Never touch them. Don't make eye contact unless you mean to speak to them. Hold yourself erect and proud. 4. Take the person aside, whenever possible, so as not to embarrass him or her. 5. Be calm, impersonal, and authoritative. Don't show exasperation or fear. 6. Set limits and stick to them. 7. Repeat your request slowly as many times as is necessary. 8. Don't argue with outrageous statements; don't discuss a patron's delusions with him/her. 9. Be simple and explicit. Mention the behavior that is causing the problem. 10. Offer a choice of action, even if only to say "please abide by our rules or leave." 1 1. Avoid humor or personal remarks. 12. Be considerate -- the risk of violence will decrease. 13. If you must ask someone to leave, a good standard phrase is, "This is inappropriate behavior for the library; you will have to leave." 14. Behavior that is bizarre but harmless can be ignored but kept under observation. 15. If a person behaves in a threatening or highly bizarre manner, clear the area around him or her, especially if children aze present, and call the police. Write a detailed report for the Library Director as soon as possible after any incident. Note [he time, date, description of patron, nature of the incident including conversation, actions and witnesses.