HomeMy WebLinkAbout1999/10/07 - Agenda Packet - Library Board of Trustees DECLARATION OF POSTING OF AGENDA
VIVIAN GARCIA states and declares as follows:
I presently am, and at all times mentioned herein have
been, the Administrative Secretary of the Library of Rancho
Cucamonga. Acting in that capacity, on /-~u~o~., ~/~O ,
at ~C~.D~ I posted a true and correct copy of the meeting
agenda date~ ~*+o~ 7f 1~77 at 10500 Si,it
Center Drive, Rancho Cucamonga.
I declare under penalty of perjury that the foregoing is
true and correct and that this declaration was executed on
$~. 30, /~? , at Rancho Cucamonga.
DEBORAH KAYE CLARK, LIBRARY MANAGER
City of Rancho Cucamonga
¥ivian Garcia, Administrative
Secretar~
City of Rancho Cucamonga
LIBRARY BOARD OF TRUSTEES
AGENDA
CITY OF RANCHO CUCAMONGA
REGULAR MEETING
First Thursday
7:00 p.m.
October 7, 1999
Civic Center
Council Chambers
10500 Civic Center Drive
Rancho Cucamonga, California 91730
City Councilmembers
William J. Alexander, Mayor
Diane Williams, Mayor Pro Tem
Paul Biane, Councilmember
James V. Curatalo, Councilmember
Bob Dutton, Councilmember
Boardmembers
Robert Howdyshell, President
Edward E. Swistock, President Pro Tem
Donna Bradshaw, Boardmember
Doris Dredd-Lee, Boardmember
Joyce Womack, Boardmember
PAGE
Board of Library Trustees Agenda
Regular Meeting, October 7, 1999
A. CALL TO ORDER
1. Roll Call: Howdyshell , Bradshaw
Dredd-Lee , Swistock
and Womack
B. CONSENT CALENDAR
The following Consent Calendar items are expected to be routine and
non-controversial. They will be acted upon by the Board at one time
without discussion. Any item may be removed by a Boardmember or
member of the audience for discussion.
1. Approval of Minutes: September 2, 1999.
2. Approval of updated Closing Policy.
3. Approval of new patron classification: Out of State Patron. Limited
to use in the Technology Center.
C. LIBRARY DIRECTOR'S STAFF REPORTS
The following items do not legally require any public testimony,
alt'hough the President may open the meeting for public input.
1. Library Status Report: oral report presented by staff.
2. Budget report: report presented by Deborah Clark, Library Director.
3. Library Card Promotion for Kids: oral report by Deborah Clark, Library
Director, on marketing proposal to plan a campaign to place a library card
in the hands of each Rancho Cucamonga Youngster
4. Telethon 2000:
a) Theme Proposal for Library Foundation: oral report by Deborah
Clark, Library Director and Principal Librarian Robert Karatsu, in
charge of Telethon production.
PAGE
Board of Library Trustees Agenda
Regular Meeting, October 7, 1999 2
D. BOARD BUSINESS
The following items have been requested by the Board of Library
Trustees for discussion. They are not public hearing items, although the
President may open the meeting for public input.
1. Update on Master Plan process: Survey. Report presented by J_7
Deborah Clark, Library Director.
2. Update on Donor Wall: omi update presented by Deborah Clark,
Library Director.
3. Library Board of Trustees Retreat: Board member Dredd-Lee.
4. Teen Read with NBC.
E. IDENTIFICATION OF ITEMS FOR NEXT MEETING
This is the time for the Board of Library Trustees to identify the items
they wish to discuss at the next meeting. These items will not be
discussed at this meeting, only identified for the next meeting.
F. COMMUNICATIONS FROM THE PUBLIC
This is the time and place for the general public to address the Board of
Library Trustees. State law prohibits the Board from addressing any
issue not previously included on the Agenda.
G. ADJOURNMENT
I, Vivian Garcia, Library Administrative Secretary of the City of
Rancho Cucamonga, hereby certify that a true, accurate copy of the
foregoing agenda was posted on Thursday, September 30, 1999, 6:00
p.m. seventy-two (72) hours prior to the meeting perGovernment Code
54953 at 10500 Civic Center Drive.
STAFF REPORT
DATE: October 7, 1999, 1999
TO: President and Members of the Board of' Library Trustees
Jack Lam, AICP, City Manager
FROM: Deborah Kaye Clark, Library Manager
SUBJECT: APPROVAL OF MINUTES
RECOMMENDATION
Approval of the Minutes o£the Regular Meetings of the Board of Library Trustees for
September 2, 1999.
BACKGROUND
Attached, please find the minutes for the Regular Meetings of the Library Board of
Trustees listed above, taken by Library Clerk Rosie Manela and compiled by Library
Secretary, Vivian Garcia.
//~pectfully submitted, ~-~/~ ~
CITY OF RANCHO CUCAMONGA
LIBRARY BOARD OF TRUSTEES
Regular Meeting
A. CALL TO ORDER
The regular meeting of the Library Board of Trustees was held on September 2, 1999, in the Council
Chambers of the City of Rancho Cucamonga, located at 10500 Civic Center Drive, Rancho
Cucamonga, California. The meeting was called to order at 7:02 p.m. and President Howdyshell led
the pledge of allegiance. Present were Boardmembers Bradshaw, Dredd-Lee and Womack.
Also present were: Deborah Clark, Library Director, Robert Karatsu, Principal Librarian, Renee
Tobin, Children's Supervisor, Loft Hopkins, Literacy Coordinator and Rose Manela, Literacy
Assistant.
B. CONSENT CALENDAR
B 1. Approval of Minutes: August 5 (Womack abstained).
MOTION: Moved by Boardmember Bradshaw to approve the consent calendar, seconded by
President Howdyshell. Motion carried 3-0-1-1 (with Swistock absent).
C. LIBRARY DIRECTOR'S STAFF REPORTS
C 1. Library Status Report: oral report presented by staff.
Deborah Clark, Library Director, gave an oral report on the status o£the Library.
Renee Tobin, Children's Services Supervisor, shared that the Medieval Faire hosted over 200
youngsters and the Summer Reading Program had 1,932 participants.
Boardmember Womack commented on how well the Faire went and the great job staff did in
preparing for the event.
C2. Budget Report: presented by Deborah Clark, Library Director.
Deborah Clark, Library Director, reviewed the budget sheets with the Library Board.
Deborah Clark, Library Director, stated that the circulation statistics would be in the Board packets.
Library Board Minutes
September 2, 1999
Page 2
C3. Approval to require cash payment in lieu of return of materials for items in Stage Two
collections: presented by Deborah Clark, Library Director.
Deborah Clark, Library Director, reviewed the recommendation with the Board.
MOTION: Moved by President Howdyshell for approval, seconded by Boardmember Womack.
Motion carried, 4-0-1 (with Swistock absent).
C4. Update on "Back to Basics" Grant: report presented by staff
Renee Tobin, Children's Services Supervisor gave an oral report updating the Board on the Back to
Basics program.
Loft Hopkins, Literacy Coordinator, stated that the fall session would start September 20 for 12
weeks. Staff anticipates 25 groups for a total of 75 children.
C5. Library Birthday Party: oral report presented by Renee Tobin, Children Services Supervisor.
Renee Tobin, Children's Services Supervisor reviewed the events for the Fifth Birthday Event on
Saturday, September 25 with the Library Board.
Boardmember Womack suggested contacting the media clerks and the librarians at the schools about
the event.
C6. Telethon 2000:
a) Meeting with Comcast and Charter Communication: report by Deborah Clark, Library Director.
Deborah Clark, Library Director, reviewed her meeting with Comcast and Charter Communication
with the Board, noting that both agencies committed to participating.
b) Meeting of Youth/Schools Subcommittee: report by committee members.
Boardmember Womack reviewed the timeline on page 27 with the Board.
D. BOARD BUSINESS
D1. Update on Mater Plan process: oral report presented by Deborah Clark, Library Director.
Library Board Minutes
September 2, 1999
Page 3
Deborah Clark, Library Director, reviewed handout Item D1 with the Library Board.
D2. Update on Donor Wall: oral report presented by Deborah Clark, Library Director, based on
the August 4 meeting of the Donor Wall Subcommittee.
Deborah Clark, Library Director, presented an update on the Donor Wall with the Library Board,
including two sample renderings from the artist at U. S. Bronze.
D3. American Library Association conference: oral report from Lori Hopkins, Literacy
Coordinator.
Lori Hopkins, Literacy Coordinator gave an oral report on the American Library Association
conference that she attended in July.
D4. Library Board of Trustees Retreat: Boardmember Dredd Lee
Boardmember Dredd Lee asked the Library Board if they were interested in having a Library Board
Retreat. The Board could create a mission statement and goals for the Library Board. She also
suggested having a retreat later which would include staff's involvement.
Boardmember Womack suggested the retreat could be after the master plan survey had been done
to include discussion of the survey.
Boardmember Bradshaw agreed to the idea.
President Howdyshell would like to set goals and suggested involving Council.
D5. California Library Association conference: report presented by Deborah Clark, Library
Director.
Deborah Clark, Library Director, stated that if any of the Boardmembers were interested in attending
to let her know before September.
E. IDENTIFICATION OF ITEMS FOR NEXT MEETING
E 1. Marketing Plan to increase the number of Rancho Cucamonga youth with Library cards.
E2. Library Board Retreat.
4
Library Board Minutes
September 2, 1999
Page 4
E3. Teen Read with NBC.
F. COMMUNICATIONS FROM THE PUBLIC
None
G. ADJOURNMENT
MOTION: Moved by President Howdyshell to adjourn, seconded by Boardmember Dredd Lee.
Motion carried, 4-0-1 (with Swistock absent). The meeting adjourned at 8:09 p.m.
Respectfully submitted,
Vivian Garcia
Administrative Secretary
Approved:
CITY OF RANCHO CUCAMONGA
STAFF REPORT
DATE: October 7, 1999
TO: President and Members of the Board of Library Trustees
Jack Lam, AICP, City Manager
FROM: Deborah Kaye Clark, Library Director
SUBJECT: APPROVAL OF UPDATED CLOSING POLICY
RECOMMENDATION
That the Library Board approve the attached policy amending the Closing/Opening Policy to reflect
actual time worked during open and closing procedures.
BACKGROUND~NALYSIS
The original Closing Policy was adopted in 1995 with a section containing language on dealing with
the accounting of time worked in excess of the hour the library closes to the public. In the interest
of streamlining the time recording process and reflecting time worked, staff proposes to make the
work schedule of individuals required to stay past closing for routine library business reflect ½ hr.
past the closing time.
At the same time, staff will limit the number of employees responsible for remaining past the hour,
while still requiring all safety standards be met (ie. No fewer than two employees left in the building;
staff leaves in groups, not alone, etc.)
FISCAL IMPACT
Minimum.
~aye~lly submitted,
Library Director
CITY OF RANCHO CUCAMONGA
CLOSING/OPENING POLICY
POLICY NO.:
PAGE 1 OF 3
EFFECTIVE: 2/2/95
REVISED:
APPROVED: 2/2/95
PURPOSE: The Rancho Cucamonga Public Library is first and foremost a service
organization. The closing policy is designed to accomplish the following:
1. Provide service excellence during all open hours at the Rancho Cucamonga Public
Library-- whether those services be given at the very moment of opening or 5 minutes
to closing time.
2. Ensure the safe and timely departure of library patrons.
3. Ensure the safety of staff.
4. Provide for the fair remuneration of staff.
OPENING ROUTINE: All service desks will be manned, all computers functional and all
systems ready for operation when the doors are opened.
CLOSING ROUTINE: Below are the guidelines for use in services offered prior to closing.
SERVICES AVAILABLE UP UNTIL CLOSING TIME: Our three primary services will
be delivered until the official time of closing. These are:
1. Circulation checkout functions
2. Reference assistance
3. Children's information assistance and oral reports during Summer Reading Game
4. Technology Center assistance
SERVICES LIMITED BY TIME BEFORE CLOSURE:
15 minutes before closure:
Library Cards: Library cards will be issued up until 15 minutes prior to closing. After that
time, Circulation Staff has the right and responsibility to determine if the situation will allow
exceptions to that policy. Example: If there is no line, if business is slow, there is no reason to
Closing/Opening Policy
Page 2 of 3
disallow a library card application. However, if there is a line of patrons waiting, the policy
exists for the greater good of the patrons waiting for service.
Flexibility is the key to interpreting this policy in a service oriented fashion. Remember, argun
with the patron will result in more time spent and a negative reaction from other patrons waitin
Reference staff has the ultimate responsibility and authority to interpret this policy.
5 Minutes Before Closure:
Restrooms: The restrooms are locked at 5 minutes to the hour to assist with the safe
evacuation of the building. However, if someone requests use of the restroom, staff is expecte~
to exercise flexibility unless some potential danger to public or staff is foreseen (i.e., patron
appears intoxicated, influenced by drugs or seriously ill).
Photocopying Machines, Technology Center Computers and Typewriters: Patrons
should be alerted by closing staff at the 15 minute warning and again at 5 minutes to closing to
expedite clearing of that room. Should a typing patron demand access to the machine to
receive full use of the coin he/she deposited, Librarian in charge should be notified to deal with
the situation and make the final decision for action.
ANNOUNCEMENTS:
At 30 minutes prior to closing the following will be announced:
The time is
The library will be closing in 30 minutes. If you wish to apply for a card, you must present you
completed application to the Circulation staff by
At 15 minutes prior to closing the following will be announced:
The time is
The library will be closing in 15 minutes. If you have materials to check out please do so now.
At closing the following will be announced:
The time is
The Library is closed. We will open again tomorrow at
Closing/Opening Policy
Page 3 of 3
SIGNAGE: Signs will be posted where appropriate, notifying patrons of these time frames for
service.
LEAVING THE LIBRARY: Safety issues require that staff members leave in units, rather
than individually. Pages will be the first dismissed, at closing time. Service Desk employees
and Library Monitors will leave together when closing procedures are completed. Make sure
everyone in your Division has left the building at the same time and has either been picked up c
safely departed in their vehicles.
Emergencies: Should circumstances require that staff stay later than normal closing
procedures require, two individuals must remain until the situation is corrected. There are no
exceptions to this safety rule.
Youngsters on the Premises: It occasionally occurs that youngsters 12 and under waiting for
a parent or guardian are left on the premises unattended. It is the responsibility of the Librarian
in Charge and one other staff person to wait with the youngsters until the arrival of the guardiar
If, after 1/2 hour, the guardian does not arrive, the police should be called and involved in the
process.
ACCOUNTING FOR TIME WORKED IN CLOSING/OPENING: In spite of the best
planning, signage, and notification, closing routines result in staff working beyond the official
closing time.
To accommodate that fact, the following time-keeping procedures will be followed:
1) Part time Page employees will leave together, promptly at closing.
2) All part time employees working service desks or serving as Library Monitor at closing
will add 15 minutes after the hour of closing as their recorded time worked.
3) All part time employees responsible for opening routines will be scheduled to begin
work at 15 minutes prior to opening.
4) All full time employees working service desks at closing will arrange with their Divisio
Head to accommodate the 15 minutes often required to provide good service to our
public.
5) Should the staff member be required to remain for more than 15 minutes after closing,
Administration should be notified of the occurrence and how it was resolved. Each staff
member should work with her/his Division Head to determine a fair method of
recording this additional work time.
C~T¥sTAFF OF RANCHOLIBRARY REPORT CUCAMONGA ~
DATE: October 7, 1999
TO: President and Members of the Library Board of Trustees
Jack Lam, AICP, City Manager
FROM: Robert Karatsu, Principal Librarian
SUBJECT: APPROVAL OF NEW PATRON CLASSIFICATION: OUT OF STATE
RECOMMENDATION
That the Library Board approve the creation of a separate patron type for "out of state"
customers which would allow them use of the Technology Center only.
BACKGROUND
In order to use the Library's Technology Center, the Library requires a valid Rancho Cucamonga
Public Library card. One criteria for acquiring a Rancho Cucamonga Public Library card is a
valid California Drivers License or ID. Upon occasion, we receive requests for use of the
Technology Center from out of state residents (primarily to check email.)
We propose creating a special category for this use and issuing a library card for purposes of
identification. No borrowing privileges are extended with this card. This card will be blocked
from checking out any material, and will be identifiable by a computer sticker on the front of the
card. This card may be obtained using any form of valid out of state identification (i.e. driver's
license, state ID card.) This "Technology Center Only" card may be issued to other non-
residents (i.e. international visitors) with approval of the Librarian in charge.
FISCAL IMPACT
Minimal (the cost of the card will be balanced by the revenue generated by the use of the
Technology Center.)
Respectfully submitted,
Robert Karatsu
Principal Librarian
/0
STAFF REPORT
DATE: October 7, 1999
TO: President and Members of the Board of Library Trustees
Jack Lam, AICP, City Manager
FROM: Deborah Kaye Clark, Library Director
SUBJECT: STATUS OF 1999/2000 BUDGET
RECOMMENDATION
No recommendation. For information only.
BACKGROUND/ANALYSIS
Schedule A, titled Revenue Report September 1999 available at the meeting.
Schedule B, titled Balance Sheet September FY 1999/2000" available at the meeting.
Schedule C*, titled Library Expenditures 1999/2000" is an accounting of all fimds expended so far
this fiscal year, showing 25% of library funds expended or encumbered at 25% into the fiscal year.
Also included are the expenditure figures for Literacy and Redevelopment Agency funds.
ectfully submitted,
Deborah Kaye cmr..~
Library Director
* Funds encumbered through September 29, 1999.
Schedule C
LIBRARY EXPENDITURES JUL AUG SEP TOTALS SPENT PER FUNDS % % OF
199912000 CATEGORY REMAINING SPENT YEAR
PERSONNEL 2S%
1100 REGULAR SALARIES $519,960 $35,694 $36,168 $37,069 $108,932 $108,932 $411,028 21%
1200 OVERTIME SALARIES $0 $0 $0 $0 $0 $0 $0 0%
1300 PART TIME SALARIES $302,690 $18,414 $19,590 $17,280 $55,285 $55,285 $247,405 18%
1900 FRINGE BENEFITS $200,940 $16,745 $16,745 $16,745 $50,235 $50,235 $150,705 25%
TOTAL PERSONNEL $1,023,590 $70,854 $72,503 $71,095 $214,452 $2t4,452 $809,t38 2t%
OPERATIONS
3100 TRAVEL & MEETINGS $5,000 $685 $4,315 14%
ALA Conference $0
Clark - workshops $15 $15
Karatsu-workshops $0
Meeting Supplies $43 $43
California Air Tickets $0
ILS Workshops $0
CLA Conference $160 $467 $627
CALTAC Workshop $0
CLA Legislative Day $0
3300 MILEAGE $5,000 $t,tt9 $3,881 22%
Auto Allowance $4,200 $350 $350 $350 $1,050 $1,050 $3,150 25%
Reimbursement $800 $0 $69 $731 9%
Garcia $22 $19 $41
Pages $8 $8
Manela $0
Corwin $20 $20
Tobin $0
3900 MAINTENANCE/OPER $161,500 $70,159 $91,341 43%
Visa $0
Cash Receipts $0
Printing/Postage $2,000 $0 $1,223 $777 61%
Printing $1,218 $1,218
Postage $5 $5
Office Supplies $18,000 $0 $9,849 $8,151 55%
Cataloging Supplies $1,433 $632 $1,519 $3,583
Computer Table/Book trucks $275 $275
Photography $114 $90 $204
8 Ave. graph[cs $0
Office Depot $2,000 $3,000 $5,000
Office machine repair $0
Letterhead $0
Miscellaneous $0
Petty Cash $0
Computer supplies $767 $767
Stationary $0
Federal Express $19 $19
Board Supplies $0
Special Program Supplies $10,000 $0 $971 $9,029 10%
Children's Supplies $0
Children's Programs - Friends $139 $139
Administration Office supplies $165 $165
Interlibrary Loan $10 $10
Moving message sign $0
Summer Reading Program (FR) $233 $369 $54 $657
Foundation Expenses $0
Literacy Projects $0
Volunteer Supplies $0
Reference On-line $0
Advertising/Promotions $3,000 $0 $0 $3,000 0%
National Library Week - Friends $0
Recruitments $0
Telethon $0
Float (Friends funded) $0
Books/Materials $125,000 $57,931 $67,069 46%
Bookstore rush $3,000 $3,000
Young Adult Books $0
Childmns Books $7,237 $1,952 $9,189
Adult Books $24,529 $277 $24,806
Reference Books $2,139 $130 $85 $2,354
Literacy Books $669 $669
Rental Collection $5,812 $84 $5,896
Reference CD's $0
Circulating Instructional CD's $0
Large Print Books - Friends $2,284 $2,284
Books on Tape - Friends $3,502 $565 $2,666 $6,732
Video $1,000 $1,000
CD's (music) $2,000 $2,000
Spanish Language $0
Magazines/Publications $10,000 $155 $30 $185 $185 $9,815 2%
Training $2,500 $0 $0 $2,500 0%
Bindery $1,000 $0 $0 $1,000 0%
3932 Equipment Maint/Depmc. $7,980 $0 $0 $7,980 0%
3956 DUES $2,100 $t60 $t,950 7%
American Library Assoc. $450 $0 $0 $450 0%
MCLS Associate Membership $150 $150 $150 $150 $0 100%
California Library Assoc. $0 $0 $0 $0 #DIV/0!
Inland Library system $1,500 $0 $0 $1,500 0%
CALTAC 0 $0 $0 $0 #DIV/0!
3960 GENERAL LIABILITY $4,220 $352 $352 $704 $704 $3,516 17%
6028 CONTRACT SERVICES $132,000 $47,681 $84,319 36%
Encumbrances $0
Offic Equip/Maintenance $6,000 $144 $144 $4,341 $5,856 72%
Xerox Fund $861 $3,336 $4,197
Book Processing $20,000 $2,000 $2,000 $4,000 $4,000 $16,000 20%
OCLC $0 $1,000 $1,000 ($1,000) #DIV/0!
S.B. County $50,000 $0 $0 $50,000 0%
Collection Agency $5,000 $2,000 $2,000 $2,000 $3,000 40%
Self Check Maintenance $3,000 $6,250 $6,250 $6,250 ($3,250) 208%
Telephone Maintenance $3,000 $1,400 $1,400 $1,400 $1,600 47%
Computer Tech Services $35,000 $28,691 $28,691 $28,691 $6,309 82%
Library Master Plan $10,000 $10,000 $10,000 $10,000 $0 100%
8019 TELEPHONE $16,000 $2,951 $13,049 18%
989-8277 (Rotary line) $366 $355 $721
181-1185 (T1 line) $206 $203 $409
948-9900 $428 $428 $417 $1,272
476-2793 (ISDN Line) $210 $210 $419
980-0871 (EMS & Security) $0
980~,361 (Elevator) $0
987-3271 (Irrigation Sprink.) $0
987-9671 $0
989-6904 (Public Fax) $0
481-6724 $29 $29
MCI $101 $101
802t WATER UTILITIES $3,000 $6t 4 $2,386 20%
Inside Use $224 $224
Landscaping $353 $353
Fireline water $37 $37
8022 ELECTRIC UTILITIES $48,000 $10,099 $5,296 $15,395 $15,395 $32,605 32%
TOTAL LIBRARY BUDGET $1,408,390 $186,834 $87,857 $89,219 $363,910 S353,910 $1,054,480 25%
LITERACY EXPENDITURES JUL AUG SEP SPENT PER FUNDS % % OF
199912000 CATEGORY REMAINING SPENT YEAR
PERSONNEL 25%
1100 REGULAR SALARIES $38,705 $988 $2,512 $544 $4,045 $34,660 10%
1900 FRINGE BENEFITS $15,020 $1,252 $1,252 $1,252 $3,755 $11,265 25%
TOTAL PERSONNEL $53,725 $2,240 $3,764 $1,796 $7,800 $45,925 15%
OPERATIONS
3100 TRAVEL & MEETINGS $1,000 $20 $12 $32 $968 3%
3300 MILEAGE $800 $0 $800 0%
3900 MAINTENANCEIOPER $3,290 $3,290 0%
Printing/Postage $0
Printing $300 $0
Postage $0
Office Supplies $1,490 $106 $106 $1,384 7%
Instructional Materials $1,500 $59 $75 $134 $1,366 9%
6028 CONTRACT SERVICES $3,790 $1,895 $948 $0 $2,843 $948 75%
TOTAL LITERACY BUDGET $62,605 $6,453 $8,563 $3,698 $18,714 $51,931 30%
REDEVELOPMENT EXPENDITURES
FY 1999/2000 TOTALS FUNDS % % OF
JUL AUG SEP SPENT REMAINING SPENT YEAR
OPERATIONS 25%
Maintenance/Operations $140,000 $79,033 44%
Books $20,000 $18,566 $1,267 $722 $20,555 ($555)
Bus[ness Magazine Index $12,500 $0 $12,500
Magazine Index $9,500 $0 $9,500
Dynix System upgrades $70,000 $40,412 $40,412 $29,588
Reference Center Magazines F $14,500 $0 $14,500
Health Reference Center $8,500 $0 $8,500
SubTotal $18,566 $1,267 $41,134 $60,967 $79,033
Contract Services $0 $0
Master Plan Update $24,000 $24,000 $24,000 $0
Planning, Survey & Design $10,000 $0 $10,000
Donor Wall
CAPITAL OUTLAY
Project Improvement Costs $12,000 $0 $12,000
Fixed Asset Acquisition $5,000 $2,104 $2,896 42%
Chairs $1,896
Cliff's Rack $208
Sub Total $1,898 $0 $208 $2,104
TOTALS $191,000 $20,463 $1,267 $41,342 $20,463 $103,929 11%
CITY OF RANCHO CUCAMONGA
STAFF REPORT
DATE: October 7, 1999
TO: President and Members of the Board of Library Trustees
Jack Lam, AICP, City Manager
FROM: Deborah Kaye Clark, Library Director
SUBJECT: UPDATE ON MASTER PLAN PROCESS: SURVEY
RECOMMENDATION
For information only.
BACKGROUND/ANALYSIS
Part of the Library Master Plan process includes participation in a 20 minute telethon survey, to be
conducted by a professional marketing group. The library is allowed 30 questions maximum in the
survey.
Attached is the first rough draft of questions the library staff expressed interested in asking; the
second draft redefined after reducing the number of questions to stay within the budgeted time
frame.
FISCAL IMPACT
None.
Library Director
LIBRARY SURVEY QUESTIONS - FIRST ROUGH DRAFT
General Demographic Information Desired:
Ethnicity
Gender
Age
Education
Household Income
Household Composition
Length of residency
Residency in north, south, east or west of the city
Language other than English spoken in the home
Are you or is someone in your household disabled?
Do you have access to a personal computer at home? In your office? At school?
Do you have dial out capability through a personal computer at home? In your
office? At school?
Library Specific Information Desired:
1. Have you or someone in your family used the Rancho Cucamonga Public Library--
that is, either come to the library or telephoned the library during the past 2 years?
1. Yes - Skip to Question 4
2. No
3. I don't know
2. Why have you not used the library during this period? (Check as many as apply.)
1. Haven't had a need to use it.
2. Don't know what the library has to offer me.
3. Not enough time.
4. Hours are not convenient.
5. I use a neighboring library. (name of library )
6. I buy my own books & magazines.
7. Library too far away.
8. Not enough parking.
9. Library too crowded/noisy.
10. Books I want not available.
11. Books in my primary language not available
12. I use the Intemet
13. Other
3. During the past twelve months, which of the following library services have you used
at any library? I'll read the list to you. (Read list; check all that apply and add any
comments.)
1. Telephoned the library to obtain information
2. Visited the library to locate information.
3. Spent time reading/researching in the library.
4. Borrowed books.
5. Borrowed videocassettes.
6. Borrowed CD's.
7. Borrowed CD ROM's.
8. Borrowed Books on Tape.
9. Your child attended a children's program at the library.
10. Used personal computers/Internet.
11. Used electronic databases to find information.
12. Attended a class or program.
13. Borrowed books or library materials in a language other than English.
14. Other
4. What would encourage you to use the Rancho Cucamonga Public Library?
IF RESPONDENT IS NOT A USER, SKIP TO QUESTION 7
5. We would like you to help us learn how you rate services at the Rancho Cucamonga
Public Library. Please respond to the following as to whether you strongly agree,
agree somewhat, neutral, somewhat disagree, or strongly disagree:
I am generally happy with service from staff.
I can usually find what I'm looking for at the library
I can usually attend the children's programs I'm interested in
I can usually find a computer available in the library to search for materials
The Library doesn't have enough books/materials
The library is so crowded I can't find a seat
I can never find a place to park
6. During the past twelve months, which of the following services of the Rancho
Cucamonga Public Library have you used at least once? I'll read the list to you.
(Read list; check all that apply and add any comments.)
1. Telephoned the library to obtain information
2. Visited the library to locate information
3. Spent time reading/researching in the library
4. Borrowed books
5. Borrowed videocassettes
6. Borrowed CD's
7. Borrowed CD ROM's
8. Borrowed Books on Tape
9. Your child attended a children's program at the library
10. Used the Technology Center/Internet
11. Used electronic databases to find information
12. Attended a class on technology or the Internet
13. Borrowed books or library materials in a language other than English'
14. Used the Library's Web Site to find information
15. Other
7. Do you have suggestions to enhance the services offered now at the Rancho
Cucamonga Public Library?
8. The Rancho Cucamonga Public Library would like to determine your interest in
expanding library services in the city. Please express your interest in the following
areas of potential expansion by indicating whether you are very willing, somewhat
willing, neutral or very unwilling to pay increased taxes to support the following:
1. Longer hours at the existing facility
2. Purchasing more books/materials
3. Opening a Branch location to add materials and relieve crowding
4. Expanding the existing facility
5. Increase technology capability to provide more services on line to your home
or office
9. Do you have other suggestions that would be helpful to library planning for the City
of Rancho Cucamonga in the future?
LIBRARY SURVEY QUESTIONS - SECOND REDUCED DRAFT
General Demographic Information Desired:
Ethnicity
Gender
Age and number of persons in household
Education
Household Income
Household Composition
Location by sub-area of City
Access to computer with modem communication at home, work or school?
Library Specific Information Desired:
1. Number of household members with a Rancho Cucamonga Library card
2. Frequency of personal library service usage in past year
3. Time of day/day of week, time of year most often use library service
4. Reason for little or no library service usage
5. Frequency of usage in past year of 13 listed library service
1. Telephoned the library to obtain infomaation
2. Visited the library to locate information.
3. Used the Library's Web Site to find information
4. Borrowed books.
5. Borrowed videocassettes.
6. Borrowed CD's.
7. Borrowed CD ROM's.
8. Borrowed Books on Tape.
9. Your child attended a children's program at the library.
10. Used personal computers/Intemet.
11. Used electronic databases to find information.
12. Attended a class or program.
13. Borrowed books or library materials in a language other than English.
6. Rating 7 Rancho Cucamonga Library
I am generally happy with service from staff.
I can usually find what I'm looking for at the library
I can usually attend the children's programs I'm interested in
I can usually find a computer available in the library to search for materials
The Library doesn't have enough books/materials
The library is so crowded I can't find a seat
I can never find a place to park
7. One most important library service needed in Rancho Cucamonga
8. Importance rating of 5 Rancho Cucamonga library service improvements
1. Longer hours at the existing facility
2. Purchasing more books/materials
3. Opening a Branch location to add materials and relieve crowding
4. Expanding the existing facility
5. Increase technology capability to provide more services on line to your home
or office
STATISTICS SEP 99 SEP 98 FY 99100 FY 98/99
Days Open 28 29 86 90
Items Borrowed 52,004 51,850 159,820 163,949
Average Daily 1,857 1,788 1,858 1,822
% Change 4% 2%
Pab'ons Registered 1,047 1,089 2,669 3,005
Average Daily 37 38 31 31
% Change 0% 0%
Information Questions 7,741 7,915 21,374 21,495
Average Daily 276 273 249 239
% Change 1% 4%
Items Classified 2,356 1,574 5,883 5,194
% Change 50% 13%
Volunteer Hours 442 233 1,907 1,398
% Change 47% 27%
ADULT SERVICES
Information Questions 5,325 5,255 15,287 15,275
Average Daily 184 181 527 527
% Change 1% 0%
Programs/Classes Attendance 12 27 12 27
# of Sessions 1 2 I 2
Aver. per session 12 14 12 14
Tours/Group Visits To the Library 15 0 15 0
Number of Tours 2 0 2 0
Aver. per session 8 0 8 0
CHILDRENS SERVICES
Information Questions 2,416 2,660 6,087 6,220
Average Daily 83 92 210 214
% Change -9% -2%
Toddler Time 272 0 414 0
# of Sessions 10 0 16 0
Aver. Per session 27 0 26 0
Preschool Storytime Attendance 343 401 1,035 1,093
# of Sessions 18 18 50 49
Aver. per session 19 22 21 22
Aftemchool Storytime Attendance 131 122 616 580
# of Sessions 7 4 21 18
Aver. per session 19 31 29 33
Specfal Events Program Attendance 50 15 385 377
# of Sessions I 3 3 21
Aver. per session 50 5 128 18
Group Visits to Library 34 267 145 144
# of Sessions 2 9 6 7
Aver. per session 17 30 24 21
Outreach Visits by Staff 95 0 95 0
# of Visits 1 0 I 0
C2
Schedule A
REVENUE REPORT FINES MEDIA LIBRARY REF REFUNDS
September 1999 & FEES RENTALS SALES SERV.
September I $124.55 $185.88 $2.78 $0.00 $140.00
September 2 $253.64 $214.11 $0.00 $10.00 $76.00
September 3 $176.45 $182.13 $0.00 $3.00 $0.00
September 4 $346.04 $218.41 $2.78 $2.00 $50.95
September 7 $282.20 $223.94 $0.00 $3.50 $140.00
September 8 $267.33 $173.18 $2.78 $50.00 $120.00
September 9 $346.45 $179.85 $0.00 $5.00 $40.00
September 10 $208.18 $158.53 $2.78 $0.00 $0.00
September 11 & 12 $455.70 $330.98 $2.78 $12.00 $80.00
$0.00 $0.00 ;0.00 $0.00 $0.00
September 13 $347.40 $162.27 ;2.78 $0.00 $120.00
September 14 $448.65 $146.01 ;0.00 $2.00 $40.00
September 15 $276.55 $179.65 ;0.00 $3.00 $40.00
September 16 $397.40 $147.49 ;2.78 $0.00 $80.00
September 17 $158.60 $155.71 ;2.00 $0.00 $60.00
September 18 & 19 $487.70 $328.81 ;0.00 $0.65 $40.00
$0.00 $0.00 ;0.00 $0.00 $0.00
September 20 $503.15 $137.22 ;0.00 $0.00 $20.00
September 21 $399.40 $175.28 ;0.00 $0.00 $60.00
September 22 $435.02 $153.95 ;2.78 $0.00 $20.00
September 23 $515.97 $179~65 ;0.00 $6.00 $0.00
September 24 $110.25 $130.17 ;0.00 $2.00 $60.00
September 25 & 26 $384.10 $342.89 ;0.00 $4.00 $20.00
$0.00 $0.00 ;0.00 $0.00 $0.00
September 27 $593.18 $140.00 ;2.78 $0.00 $20.00
September 28 $308.80 $138.49 ;0.00 $0.00 $60.00
September 29 $282.14 $139.31 ;2.78 $8.00 $60.00
September 30 $301.45 $144.11 ;0.00 $0.00 $40.00
$8,410.30
TOTALS: $7,023.35 $4,668.02 $29.80 $111.15 $1,386.95
September 98 TOTALS $6,864.04 $5,795.95 $33.36 $219.07
% CHANGE 2% -19% -11% -49%
98/2000 Rev 98/99 Rev.
TOTAL LIBRARY INCOME $11,832 $12,326
99/2000 Proj:
Daily Average Fines $242.18 $285.72
Daily Average Media $181.15 $178.58
Daily Average Sales $1.28 $0.00
Daily Average Ref. Fees $10.08 $8.57
DAILY TOTALS $434.70 $472.87
GAIN/LOSS ON PRO J: ($1,183)
PERSONNEL EXPENSES
Part time Salades $19,414 $23,284
GAiN/LOSS ON PRO J: $3,870
BALANCE $2,686.62
C2
Schedule B
BALANCE SHEET
SEPTEMBER
FY 1999/2000
Revenues Earned Projected Loss/Gain
Fines & Fees $20,657 $25,026 ($4,369) -17.5%
Media Rentals $16,838 $15,625 $1,213 7.8%
Sales $82 $0 $82
Technology/Print Fees $2,401 $4,998 ($2,597) -52.0%
Information Services Fees $395 $250 $144 57.7%
Direct Loan $9,787 $8,000 $1,787 22.3%
Totals: $50,160 $53,900 ($3,739) -6.9%
Part Time Salaries Spent Projected Loss/Gain
$57,795 $69,852 $12,057
Balance for
Year through September $8,318
Projected End of the Year
Donations: Received Projected Over/Under
Friends $10,000 $50,000 ($40,000)
Foundation $10,100 $30,000 ($19,900)
(Includes $10,000 targeted for donor wall)