HomeMy WebLinkAbout1995/06/01 - Agenda Packet - Library Board of Trustees LIBRARY BOARD OF TRUSTEES
AGENDA
CITY OF RANCHO CUCAMONGA
REGULAR MEETING
First Thursday
7:00 p.m.
June 1, 1995
Civic Center
Council Chambers
10500 Civic Center Drive
Rancho Cucamonga, California 91730
City Councilmembers
William J. Alexander, Mayor
Rex Gutierrez, Mayor Pro Tern
Paul Biane, Councilmember
James V. Curatalo, Councilmember
Diane Williams, Councilmember
Boardmembers
Robert Howdyshell, President
Laura J. Muna-Landa, President Pro Tem
Gina Gregory, Boardmember
Edward E. Swistock, Boardmember
~l~ PAGE
Board of Library Trustees Agenda l
Regular Meeting, June 1, 1995
A. CALL TO ORDER
1. Roll Call: Howdyshell __, Gregory
Muna-Landa , and Swistock __
B. CONSENT CALENDAR
The following Consent Calendar items are expected to be routine and
non-controversial. They will be acted upon by the Board at one time
without discussion. Any item may be removed by a Boardmember or
member of the audience for discussion.
1. Approval of Minutes: April 6, 1995 1
April 12, 1995 (Adjourned Meeting) 7
May 4, 1995 8
2. Approval of proposed Holiday schedule for 1995/96 9
C. LIBRARY DIRECTOR'S STAFF REPORTS
The following items do not legally require any public testimony,
although the President may open the meeting for public input.
1. Library status report and budget update: oral report presented by
Library Staff.
2. Approval of fee of $35 per year to access the on-line services of 12
Rancho Cucamonga Public Library.
3. - Approval of proposed update of frees and_fees: presented by Library 14
Manager Deborah Clark.
4. Report on proposed patron guidelines for behavior, approval of 19
problem patron policy and complaint policy.
5. Report on the tax form distribution process: oral report presented by
Robert Karatsu, Principal Librarian.
PAGE
Board of Library Trustees Agenda 2
Regular Meeting, June 1, 1995
6. Presentation of Grant proposal for literacy: presented by Deborah 32
Clark, Library Manager. Approval of grant package requested.
7. Update on Children's Storytime: presented by Renee Tobin,
Children's Supervisor.
8. Presentation of Children's Summer Reading Program: presented by
Renee Tobin, Children's Supervisor.
D. BOARD BUSINESS
The following items have been requested by the Board of Library
Trustees for discussion. They are not public hearing items, although the
President may open the meeting for public input.
1. Follow up on goals distributed by President Howdyshell at the March
2. Follow up on the joint meeting of the Council and Board,
Wednesday, April 12th.
3. Review and/or amend prior to approval of mission and 52
responsibilities for newly formed Task Force on Defining Basic
Service.
4.- Report of first meeting of the Task Force on Defining Basic Service:
presented by Laura Muna-Landa.
E. IDENTIFICATION OF ITEMS FOR NEXT MEETING
This is the time for the Board of Library Trustees to identify the items
they wish to discuss at-the next meeting. These items will not be
discussed at this meeting, only identified for the next meeting.
F. COMMUNICATIONS FROM THE PUBLIC
This is the time and place for the general public to address the Board of
Library Trustees. State law prohibits the Board from addressing any
issue not previously included on the Agenda.
~~. PAGE
Board of Library Trustees Agenda 3
Regular Meeting, June 1, 1995
G. ADJOURNMENT
I, Vivian Garcia, Library Administrative Secretary of the City of
Rancho Cucamonga, hereby certify that a true, accurate copy of the
foregoing agenda was posted on Thursday, May 25, 6:00 p.m., 1995,
seventy-two (72) hours prior to the meeting per Government Code 54953
at 10500 Civic Center Drive.
CITY OF RANCHO CUCAMONGA
LIBRARY BOARD OF TRUSTEES
Regular Meeting
A. CALL TO ORDER
The regular meeting of the Library Board of Trustees was held on Thursday, April 6, 1995, in the
Council Chambers of the Civic Center, located at 10500 Civic Center Drive, Rancho Cucamonga,
California. The meeting was called to order at 7:00 p.m. and the pledge of allegiance was led by
President Pro Tem Howdyshell. Present were Boardmembers Gregory, and Muna-Landa.
Boardmember Swistock was absent.
Also present were: Deborah Clark, Library Manager, Robert Karatsu, Principal Librarian, Renee
Tobin, Children's Supervisor and Vivian Garcia, Administrative Secretary.
B. CONSENT CALENDAR
BI. Approval of minutes: March 2, 1995.
B2. Approval of proposed fee for rental of Children's Storytelling Room and various equipment.
B3. Approval of proposed fee change for the following video rentals:
Best Selling Video
Business Video Tapes
B4. Approval of proposed fee of $.50 per disc for "best seller" new releases.
MOTION: Moved by Boardmember Muna-Landa to approve the consent calendar, seconded by
Boardmember Gregory. Motion carried 3-0-1 (Swistock absent).
C. LIBRARY DIRECTOR'S STAFF REPORTS
Cl. Library status report and budget update: oral report presented by Library Staff.
Deborah Clark, Library Manager, presented an oral status report on the library. Staff referred to
statistics handout. The library in six months went over 270,000 items checked out for fiscal year
94/95 - the old circulation record for the branch library in a year.
1
Library Board Minutes
April 6, 1995
Page 2
Boardmember Edward Swistock arrived at 7:08 p.m.
Deborah Clark, Library Manager, went over the Library Budget spreadsheet with the Board.
Robert Karatsu, Phncipal Librarian, went over the statistics for March with the Board. Computers,
personal finance, medicine, gardening and landscaping books along with athletics were the subjects
of interest circulating this month. Staffstated that Telecirc, the telephone book renewal started being
used this month.
President Pro Tem Robert Howdyshell asked Deborah Clark, Library Manager, if the proclamation
given by City Council last night was available. He then asked if she would read it.
C2. Presentation of Grant proposal for computer networking presented by Robert Karatsu,
Principal Librarian.
Robert Karatsu, Principal Librarian, stated that the grant would enable staffto purchase software that
would allow Rancho Cucamonga Public Library the capability of connecting with other libraries
through their catalog system to see if an item is available with them.
Boardmember Swistock asked if it is possible to access another library even if they do not have the
Gateway software.
Robert Karatsu, Principal Librarian, stated that as long as they have a public access dial-in catalog
we should be able to get in.
Boardmember Swistock recommended that if the grant for the software is provided to include Cai
Poly Pomona and Cai State San Bemardino. r
C3. Presentation of Grant proposal for CD Rom workstations for youth presented by Robert
Karatsu, Principal Librarian.
Robert Karatsu, Principal Librarian, stated that this grant would provided a couple of CD Rom
workstations specifically for children. The software would include an electronic encyclopedia,
mathematics, reading, information on animals and dinosaurs. This would show parents the
capabilities of what a computer could provide if they are thinking about purchasing one without a
salesperson involved.
President Pro Tem Howdyshell stated his concern about having headsets for this type of equipment.
Library Board Minutes
April 6, 1995
Page 3
C4. Discussion of proposal for handling Children's Storytime presented by Library Manager and
Renee Tobin, Children's Supervisor.
Deborah Clark, Library Manager, stated that the demand for Children's Storytime is at a point in
which staff needs to deal with the number of children allowed at a time in the room due to the fire
regulation limit posted. Currently, s~'Thas two storytimes on Wednesday - one at 10:00, the other
at 11:00 a.m. with another storytime on Saturday at 11:00 a.m. The numbers keep increasing with
last week going over sixty. Renee Tobin will be presenting staffs suggestions.
Renee Tobin, Children's Supervisor, stated staffhas brought recommendations before for the Board
for their review on registration for the children. Quarterly sessions would be twelve weeks long with
an enrollment of forty children per each storytime.
President Pro Tem Howdyshell asked why staff had picked twelve week session compared to a four
or six week session?
Renee Tobin, Children's Supervisor, stated quarterly would be seasonal and the paperwork involved
would be lessened with only four times a year. Also, this would fit easily into the Grapevine each
quarter.
Boardmember Muna-Landa asked Deborah Clark when she had approached the parents about this
item being on the agenda, what comments did staff receive?
Deborah Clark, Library Manager, stated that the parents main concern was continuity with Renee
Tobin and Nina Cole being the storytellers. Familiar faces at each of the storytimes was a concem
with the parents instead of new faces each time. The Community Service's approach with a
registration fee charged for each child for each session was then looked ai by staffto be able to hire
additional staff to free up time for the Librarians to add new storytimes.
Boardmember Swistock stated his concern for a twelve week period. Staff might look at staggering
the three storytime tracks to mn two weeks apart and so the longest anyone would have to wait
would be two weeks.
President Pro Tern Howdyshell stated he also shared the time frame of twelve weeks. He would
prefer to see a four or five week session.
Boardmember Gregory stated she would rather see two sessions being locked in with the third as an
open session.
3
Library Board Minutes
April 6, 1995
Page 4
Deborah Clark, Library Manager, asked Renee Tobin could stafftake this item back and restructure
some aspects of it and bring it back next month, would the time frames still work?
Renee Tobin, Children's Supervisor, stated this would work.
Deborah Clark, Library Manager, stated that staffwould like the Board to just look at the registration
concept, and on the fee base item to have the Board and Council going in the same direction on this
issue at a later date.
MOTION: Moved by President Pro Tem Howdyshell to adjourn this item until after the joint
meeting with City Council on April 12, seconded by Boardmember Muna-Landa. Motion carried
0,-0.
l). BOARD BUSINESS
D 1. Follow up on goals distributed by President Pro Tern Howdyshell at the March meeting.
President Pro Tem Howdyshell stated that the reason he wanted the Board to review the Goals was
for the Boardmembers to see if they might be able through their resources and time to start some of
these goals in an earlier time frame.
Boardmember Muna-Landa stated that with one of her goals, Search Out Non-Traditional
Approaches to Funding and Service Delivery, she would recommend setting up a subcommittee to
discuss what are the "Basic Services" versus "Fee Base" with the library. Also, to approach patrons
with a survey on what their opinions would be on fee base services.
Deborah Clark, Library Manager, stated that if the Board included a Councilmember on the
subcommittee this would help in making recommendations to the Council later. Also, if the Board
uses the Grapevine to conduct the survey, the Board would be receiving opinions from non-library
users as well as patrons. This would reflect more of the community.
Boardmember Swistock stated that through surveys he has conducted the most effective was
telephone surveys.
Boardmember Muna-Landa stated she will look more into this item.
Boardmember Gregory stated that two of her three goals are with the Literacy Program. Due to the
grant not being available until the later part of the year, she asked if she could help staff with
anything.
Library Board Minutes
April 6, 1995
Page 5
Deborah Clark, Library Manager, stated staff could use help in contacting other literacy programs
which are not related to the library in the community and assist in creating that grant.
D2. Report by Boardmembcrs Muna-Landa and Swistock covering the CALTAC meeting
attended Saturday, March 11, 1995.
Boardmembers MunaoLanda and Swistock presented an oral report to the Board.
Boardmember Swistock requested that President Pro Tem Howdyshell send a letter to the State
Librarian Kevin Starr asking if he could come visit us at our Library or to arrange a meeting with
the Board to meet with him. Second recommendation, is for staffto find out about funding
available for a local history program for the Rancho Cucamonga Public Library.
D3. Discussion issues regarding the joint meeting of the Council and Board to take place on
Wednesday, April 12, 1995.
President Pro Tem Howdyshell requested the following items:
· Concern about Library Revenue being fenced - if we are generating revenues fxom fee based
services, will it be fenced to be put back into the Library. Council's consensus on if this will
continue as it was agreed to by the last Council.
Library - Revenues we raise, will the Library be able to keep those funds as budget
enhancements.
· Property Tax Reductions - City Supplement
· Library Cut - Alternatives
· Report Card from Couhcil - Their perception of the Library Board of Trustees. What would
the Council like to see the Board doing, that they are presently not doing?
· Representative(s) to be part of a subcommittee on creating structure to establish a definition
of what "Basic Library Services" are for Rancho Cucamonga.
D4. Report by System Advisory Boardmember John Wang covering the meeting of March 8th
held at Rancho Cucamonga Public Library.
John Wang, System Advisory Boardmember, presented an oral report to the Board.
D5. Options for the Board regarding reorganization due to the resignation of former Board
President Bolda.
Library Board Minutes
April 6, 1995
Page 6
Deborah Clark, Library Manager, stated that the City Attorney said that the Board has no
requirements or limitations, you may continue as you are now until the new members are appointed
or you may choose to have an election and have the term that Jackie had filled, filled at this point
by one of your members, whatever this Board wishes in terms of action to take, you are able under
law to do.
MOTION: Moved by Boardmember Swistock to nominate Bob Howdyshell for President,
seconded by Boardmember Muna-Landa. Motion carried 4-0.
MOTION: Moved by Boardmember Swistock to nominate Laura Muna-Landa for President Pm
Tem, seconded by Boardmember Gregory. Motion carried 4-0.
E. IDENTIFICATION OF ITEMS FOR NEXT MEETING
El. Boardmember Swistock stated any action which needs to be taken as a result of the joint
meeting with the City Council, and follow-up with the Boardmembers on the goals.
F. COMMUNICATIONS FROM THE PUBLIC
No communications were made from the public.
G. ADJOURNMENT
MOTION: Moved by Boardmember Swistock seconded by Boardmember Gregory to adjourn to
the joint meeting with City Council on April 12, 1995 at 5:00 p.m. Motion carded, 4-0. The meeting
adjourned at 8:40 p.m.
Respectfully submitted,
Vivian Garcia
Administrative Secretary
Approved:
6
April 12 1995
CITY OF RANCHO CUCAMONGA '
LIBRARY BOARD OF TRUSTEES
Adjourned Meeting
A. CALL TO ORDER
An adjourned meeting oft_he Library Board of Trustees was held on Wednesday, April 12, 1995, in
the Tri Communities Room of the City Hall, located at 10500 Civic Center Drive, Rancho
Cucamonga, California. The meeting was called to order at 6:05 p.m. Present were Boardmembers
Gregory, Howdysbell, Muna-Landa and Swistock.
Also present were: Deborah Clark, Library Manager and Vivian Garcia, Administrative Secretary.
B. LIBRARY DIRECTOR'S STAFF REPORT
B 1. Children's Storytimes
Deborah Clark, Library Manager, stated that staffhad amended the proposal for children's storytimes
to include two (2) sessions on Wednesday and one (1) session on Saturday using the same stories.
The length of the program was changed from twelve (12) to eight (8) weeks. In addition, youngsters
can register any time as long as there are vacancies. Staffwill be maintaining waiting lists for each
session. Any child that misses two (2) consecutive sessions may be bumped by a child from the
waiting list.
Regarding the issue of parents with children: staffwill be telling the parents that they are welcome
for the first one or two sessions to make their child feel comfortable or they can currently attend the
Saturday session with their child. Staff emphasizes currently, because there is room at this time
which may change if the class fills up.
MOTION: Moved by Boardmember Swistock, seconded by Boardmember Muna-Landa~ Motion
carded 4-0.
C. ADJOURNMENT
MOTION: Moved by Howdyshell, seconded by Muna-Landa to adjourn to May 4, 1995, at 7:00
p.m. Motion carried unanimously, 4-0. The meeting adjourned at 6:15 p.m.
Respectfully submitted,
Vivian Garcia
Administrative Secretary
Approved: 7
CITY OF RANCHO CUCAMONGA
LIBRARY BOARD OF TRUSTEES
Regular Meeting
A. CALL TO ORDER
The regular meeting of the Library Board of Trustees was scheduled for Thursday, May 4, 1995, at
7:00 p.m. in the Council Chambers of the Civic Cemer, located at 10500 Civic Center Drive, Rancho
Cucamonga, California.
The meeting was canceled due to lack of quorum.
Respectfully submitted,
Vivian Garcia
Administrative Secretary
Approved:
8
CITY OF RANCHO CUCAMONGA
DATE: June 1, 1995
TO: President and Members of the Board of Library Trustees
Jack Lam, AICP, City Manager
FROM: Deborah Kaye Clark, Library Manager
SUBJECT: ADOPTION OF SCHEDULE OF HOLIDAY CLOSURES
RECOMMENDATION
Approve adoption of schedule of holiday closures as presented in the attachment.
BACKGROUND/ANALYSIS
The attachment A is a list of proposed holiday closures for the Rancho Cucamonga Public
Library and is based on the following:
1) Analysis of the closures of surrounding libraries
2) Reflection of the negotiated holidays adopted by the City of Rancho Cucamonga
3) Costs of opening vs. the use of the facility, based on the past year's performance
Attachment B gives last year's usage, where available, for any new closures proposed.
Attachment B also provides figures reflecting the cost of the service day to enable the Board to
decide if the service given is worth the dollar invested to provide the service.
Debo~~ ~ K/~y f cl~Ctfully submitted,
Library Manager
9
Attachment A
RECOMMENDED LIST OF HOLIDAY CLOSURES
CURRENT PROPOSAl, LAST YEAR
JULY 4TH Close July 4, Tuesday Not applicable
(Official City Holiday)
LABOR DAY (SUNDAY Close Sept. 3, Sunday Not applicable
(Proposed due to low usage)
LABOR DAY Close Sept. 4, Monday Not applicable
(Official City Holiday)
VETERANS DAY Close Nov. 11, Saturday Closed Nov. 11, Friday
(Official City Holiday)
THANKSGIVING Close Nov. 23, Thursday Closed Nov. 24, Thursday
(Official City Holiday)
DAY AFTER THANKSGIVING Close Nov. 24, Friday Closed Nov. 25, Friday
(Official City Holiday)
CHRISTMAS EVE Close Dec. 24, Sunday Closed Dec. 24, Saturday
(Official City Holiday)
CHRISTMAS DAY Close Dec. 25, Monday Closed Dec. 25, Sunday
(Official City Holiday)
DAY AFTER CHRISTMAS Close Dec. 26, Tuesday Closed Dec. 26, Monday
(Official City Holiday)
NEW YEARS EVE Close Dec. 31, Sunday Opened Dec. 31, Saturday
(Proposed due to low usage)
NEW YEARS DAY Close Jan. 1, Monday Closed Jan. 1, Sunday
(Official City Holiday)
MARTIN LUTHER KINGS Close Jan. 15, Monday Closed Jan. 16, Monday
(Official City Holiday)
PRESIDENTS DAY Close Feb. 19, Monday Closed Feb. 20, Monday
(Official City Holiday)
EASTER SUNDAY Close Apr. 7, Sunday Closed Apr. 16, Sunday
MOTHERS DAY* Close May 12, Sunday Opened May 14, Sunday -
(Proposed due to low usage)
MEMORIAL DAY (SUNDAY)** Close May 26, Sunday Opened May 28, Sunday
(Proposed due to low usage)
MEMORIAL DAY
(Official City Holiday) Close May 27, Monday Closed May 29, Monday
*Figures available attachment B
**Figures available at the meeting
10
Attachment B
SUNDAY EXPENSES
Costs: $541.00
Annual cost Hourly cost X's 4 hrs.
Measurable Overhead
Electrical $73,390.00 $23.92 $95.68
Telephone $18,000.00 $5.87 $23.47
Janitorial $37,400.00 $12.19 $48.76
Paper supplies $9,890.00 $3.22 $12.89
Subtotal $138,680.00 $45.20 $180.81
Personnel
Positions Req Hrs. Wrkd Costs
Librarian $14.69 1.00 4.00 $58.76
Library Assistant $9.76 2.00 4.00 $78.08
Clerical $9.52 3.00 5.00 $142.80
Page $5.37 3.00 5.00 $80.55
Subtotal $360.19
JNDAY USAGE
Circulation Cost per circ Aver. Circ. Aver. Cost
Mother's Day 95 594 $0.91 967 $0.56
Memorial Day 95 Available at meeting
SUNDAY INCOME Media Rentals Aver. Income for Sundays
Mother's Day 95 $50.00 $80.00
Memorial Day 95 Available at meeting
11
CITY OF RANCHO CUCAMONGA
STAFF REPORT
DATE: June 1, 1995
TO: President and Members of the Board of Library Trustees
Jack Lam, AICP, City Manager
FROM: Deborah Kaye Clark, Library Manager
SUBJECT: APPROVAL OF FEE OF $35 PER YEAR TO ACCESS THE ON-
LINE SERVICES OF RANCHO CUCAMONGA PUBLIC LIBRARY
RECOMMENDATION
That the Board approve charging a fee of $35 per year to members of the public wishing to
access the on-line catalog.
That the Board select one of the options below for the service charge:
Plan A:
The service charge would cover access to all dial-up elements: the on-line catalog, the
community services database, the full text magazine index.
Plan B:
The on-line catalog and the community data base service would be free. The service charge
would cover only access to the Magaz!ne index and full text plus any new on-line services added
in the future.
BACKGROUND/ANALYSIS
Approval of this fee would allow the Rancho Cucamonga Public Library to charge for access to
on-line services, considered by staffto be a "value added" service. To participate in this service,
a patron would have to have own or have access to a computer with a modem--two items that
argue an ability to handle without undue hardship the charging of a modest annual fee.
The Board is asked to determine whether they wish to consider any on-line access a "basic"
service and therefore free, or to charge a modest annual fee for all dial in access.
On the attached page is a brief pro/con statement for the two plans proposed by staff.
Page Two: On-line fees
Plan A: Charge for all on-line access
Pro: This approach allows greater marketing in selling the fee based service. Since the on-line
catalog, the full text magazines and the data base are all under the same package, any
interest in any of the elements would encourage the patron to subscribe.
Con: Harder program to manage in terms of how the computer program is written. Would
involve more staff intervention in enrolling the user than Plan B.
Plan B: Charge only for "value added" service of Magazine Index and full text magazines.
Pro: Easy to manage. PiN code required means tool to manage fee is already in place.
Con: Harder program to sell. Many individuals don't know what the full text magazine could
offer them. Individuals might be more willing simply to use the free services and decide
not to pay $35 for the Magazine product.
While this is the ideal discussion to be undertaken by the newly formed task force on Basic
Service, there is an urgency to get the fee in place before widespread free use makes the public
resistant to the concept of a fee for this unique service.
ectfully submitted,
Deborah Kaye ~
Library Manager
13
CITY OF RANCHO CUCAMONGA
DATE: June 1, 1995
TO: President and Members of the Board of Library Trustees
Jack Lam, AICP, City Manager
FROM: Deborah Kaye Clark, Library Manager
SUBJECT: ADOPTION OF THE PROPOSED FEE/FINE SCHEDULE FOR
THE RANCHO CUCAMONGA PUBLIC LIBRARY
RECOMMENDATION
Approve adoption of the proposed fee/fine schedule as proposed by staff.
BACKGROUND/ANALYSIS
The proposed fee/fine schedule reflects and analysis of fines and fees of neighboring
jurisdictions, and the overall city philosophy to recoup costs for services.
New fees are highlighted on attachment A.
Rationale for proposed fee or increase in fees are outlined below:
Current Fee Proposed Fee
Audio Cassette fee: Max. $1 Max. $2
Reason: The current damage rate is extremely high on audio cassettes. There are
currently 30 spoken word titles withdrawn due to damage. The cost of
purchase on multiple tape sets is extremely high: between $40 and $100.
If one tape is damaged, the entire set must be withdrawn until a
_ replacement tape can be obtained. Staff believes that the $1 ceiling
covering tape sets with as many as 28 audio'lapes is too low to be cost
effective for the materials and the staff time this service absorbs.
A $2 fee is still considerably lower than the private sector rentals.
Current Fee Proposed Fee
Read Alon~s: Free $.25 per title
Reason: The audio cassette portion of the Readalongs is easily damaged. In
addition, the public is having difficulty in remembering to return all parts
of the sets. There are currently 25 readalongs being held for missing
books, cassettes, cases, etc. This service has proven to be very staff
intensive, as calls are made the the prior patrons in an attempt to retrieve
all the necessary parts of this collection.
The $.25 fee would earn a modest income and perhaps reduce the number
of sets borrowed at one time which might allow greater parental control on
returning the items intact.
Paperback books: New fee $2.50
Reason: Processing of paperback collection takes considerably less time, is
performed in house and therefore requires a more modest fee than the $5
which exists for the regular collection.
Magazines: New fee $1.50
Reason: In the next few months, the library will begin to circulate magazines. The
$1.50 processing fee covers the stafftime to enter the magazine in the
system, to perform the routine processing to ready the item for borrowing.
Broken Jewel case/
Doubles: New fee $3.00
Reason: Many of our CD's require the double cases. Actual cost is $3.
Loss ofbook/pams: New fee $5.00
Reason: Many of our CD's and spoken word cassettes come with a study book.
Patrons are not returning the books and pamphlets and a fee needs to be
assessed to encourage their return.
Audio Book Cases: New fee
Double~ $5
4 Storage: $6
12 Storage: $7
Reason: Spoken word cases must be replaced when damaged. The charges reflect
the actual cost of the item.
15
Current Fee Proposed Fee
Cassette boxes: New fee $1
Reason: Cassettes in readalongs and single cassette cases must be replaced when
damaged. The charges reflect the actual cost of the item.
Deposit Books: $10 $20
Reason: The $10 charge does not cover the actual current cost of these test books.
The $20 fee allows for both the approximate $14 charge for the item and
the overdue fines as well. The staff will accept checks for this item, rather
than demand cash only.
Budget impact:
It is not anticipated that any of these fees will substantially effect the budget.
Impact on the community:
The only items that could be considered controversial are the following:
Increase in spoken word ceiling from $1 to $2
Creation of $.25 fee for Readalongs
{/R'~pectfully submitted,
Library Mana 'g~
PROPOSED CHANGES FOR FINES AND FEES
FINES: (NO CHANGE)
Fines are based on item rather than patron. A child borrowing adult materials will be assessed an
adult overdue fine.
Per Day Maximum Fine
Overdue Fine: adult $.25 $10
Overdue Fine: children $.10 $5
Overdue Fine: video $2 $10
FEES FOR RENTAL Charge Loan Period Limit of Items
Video Cassette Loan fee $1 7 days 4 video titles total
Business Video Series $2 per tape 3 days ' .....
Best seller videos $2 per tape 3 days ......
Audio Cassette fee $.25 per tape/S2 max 14 days 4 cassette titles
CD fee $.25 per CD 14 days 4 CD titles
Best seller CD $.50 per CD 14 days ....
Read Alongs $.25 per Cassette 14 days 4 Readalong titles
FEES FOR SERVICES Charge
Interlibrary Loan $2
Reserves $1
Marketing Library Card $3
Lost Library Card $2 for regular card; $3 for marketing card
Collection Fee: $15 per account
Test Monitoring Fee: $10 per test session
LOST MATERIALS Cost of Item Processing Fee
Books Original cost $5
Media Original cost $6
Paperback books Original cost $2.50
Magazines Cover price $1.50
DAMAGE FEES Charge
Bar Code removed $2
Books: List cost in computer
Cover damaged $5
Plastic cover damaged $2
17
Page tom. $1 per page
Compact Discs: List cost in computer
Broken Jewel Case
Singles $1.50
Doubles $3.00
Loss of liner notes $5
Loss of book/paros $5
Video Cassettes: List cost in computer
Shell replacement $5
Storage case damage $5
Audio Book Cases
Double $5
4 storage $6
12 storage $7
Cassette boxes $1
OTHER Charge
Deposit books: $20 refundable deposit charge; checks allowed
CITY OF RANCHO CUCAMONGA ~
STAFF REPORT
DATE: June 1, 1995
TO: President and Members of the Board of Library Trustees
Jack Lam, AICP, City Manager
FROM: Deborah Kaye Clark, Library Manager
SUBJECT: APPROVAL OF PROBLEM PATRON POLICY AND COMPLAINT
POLICY
RECOMMENDATION
Approve the policies as presented, with the understanding that changes might be required by legal
council, currently reviewing the patron rules of conduct.
BACKGROUND/ANALYSIS
Between 800 and 1,000 individuals use the Rancho Cucamonga Public Library on an average service
day. It is reasonable to assume that some of the users of the facility will on occasion have behavioral
problems, ranging from the rambunctious teen to the truly dangerous individual under the influence of
drugs or alcohol.
The attached policies, if approved, will provide the following:
1) A fair and consistent framework for dealing with "problem" patrons
2) A guide to staff members on accepted behavior in dealing with these challenges
3) A complaint form, to formalize patron complaints when necessary
4) A list of formal patron rules, approved by Library Board and legal council, that can be posted,
should display be necessary.
"Controversial" items, or rules to look at more closely for this community are the following numbers
under Rules of Conduct, Appendix A:
16: Regarding poor hygiene
22: Operation of personal office equipment
24: Game playing prohibited
28: Restricted seating in children to those under 15 and parents/guardians of children
31: Prohibit sleeping in the library
~h~MKa~anY~rl ~c t fu 11 y submitted,
RANCHO CUCAMONGA PUBLIC LIBRARY
PROBLEM PATRON POLICY
PURPOSE:
The Problem Patron Policy was created to ensure that the rights of an individual to use the
Rancho Cucamonga Public Library are not abridged or denied; to set guidelines for staffto
structure their response to inappropriate behavior; to ensure the safety of staff when working
with disruptive patrons.
The library policy includes 1) rules of conduct, 2) a safety policy 3) required staff support and 4)
notification of Library Manager.
The appendices include Rules of Conduct, Tips for Dealing with Problem Patrons and sample
complaim form from the Complaints--Service Policy.
Specific Rules of Conduct, including rules for patron conduct, and the authorization for
permanently barring some patrons are included and must be posted in a public location within the
library.
RULES OF CONDUCT:
Appendix A is a list of the Rules of Conduct for the Rancho Cucamonga Public Library.
Regulations don't mean less flexibility. Without them, staffcan be demoralized. All staff should
follow the same procedures, since they can't call on a supervisor every time. Call on another
staffmember to verify your opinions or to verify the rules you are quoting to a disturbed patron.
Then the patron will realize he/she can't manipulate you or the situation any further.
SAFETY POLICY:
Always approach a suspected problem patron with a backup employee. Never approach a
suspect alone.
Police can't always arrive immediately. When confronted with a weapon, clear the area and call
the police immediately.
If patrons are fighting, get out of the way. Get other persons out of the way too. Don't let
anyone intercede. Call the police.
If a patron complains about another person and you can't verify the complaint, suggest that the
patron might want to move to another table while you keep the other person under observation.
Remember, all rules are made to be broken. Your protection is foremost. Give in when
necessary to protect yourself.
20
STAFF SUPPORT:
Peer support increases morale and lessens stress. Adopt a team approach. You can't rely on one
lead person, since that person may not be there at the time of the emergency.
As soon as a patron appears that you believe might be a possible danger:
*Don't make eye contact with the patron.
*Alert another staff member as soon as possible. The staff person you contacted is to alert other
staff in the building and serve as your "back up" person.
*Never speak with the patron alone. If you need to make contact, bring your back up staff
person with you. In interacting with a problem pa~on, inform a paranoid patron beforehand what
you will do, such as, "Let me bring another staff person over to help us with this problem..." The
other staff person can say "Is there something we can do to help?"
After an incident with a problem patron, a staff meeting is important to discuss the experience. It
makes a person feel better and is instructional to others.
Refer to Appendix B, Tips on Dealing with the Problem Patron for additional information.
NOTIFICATION OF MANAGER:
Write a detailed report for the Library Manager as soon as possible after any incident. Note the
time, date, description of patron, nature of the incident including conversation, actions and
witnesses.
21
Appendix A
RULES OF CONDUCT
The purpose of these rules is to foster a quiet and orderly atmosphere conducive to every patron's
exercise of their constitutionally protected interest in receiving and reading written
communications. The fights of an individual to use of the Rancho Cucamonga Public Library
should not be abridged or denied. To guarantee these rights for all persons, no library patron
shall engage in behavior prohibited by the following rules of the Board of Library Trustees.
In addition, on the premises of the Rancho Cucamonga Public Library, the violation of any
federal or state statutes or local ordinances will also be regarded as a violation of library rules.
The rules that follow are cited by way of illustration and not limitation.
PERSONS IN APPARENT VIOLATION OF FEDERAL, STATE OR LOCAL LAW ARE
TO BE REPORTED TO THE POLICE BY THE HIGHEST RANKING STAFF
MEMBER PRESENT AND LEGAL ACTION MAY ALSO BE TAKEN THROUGH THE
FILING OF A COMPLAINT.
On library premises, no person shall:
1. Commit an assault, or an assault and battery upon any person.
2. Engage in any fight.
3. Commit the offense of larceny by taking any property not his/her own.
4. Knowingly destroy, damage, deface or remove any property not his/her own.
5. Engage in any indecent or obscene conduct or make any indecent exposure of his/her
person.
6. Use, give away or sell and controlled substances.
7. Bring a firearm or a concealed weapon into the library.
PERSONS WHO VIOLATE THE ABOVE RULES ARE SUBJECT TO THE
WITHHOLDING OF LIBRARY PRIVILEGES AS FOLLOWS:
FIRST OFFENSE: LIBRARY PRIVILEGES WILL BE REVOKED FOR ONE MONTH
SUBSEOUENT OFFENSES: LIBRARY PRIVILEGES WILL BE REMOVED FOR ONE
Also in accordance with this library's rules, no person on library premises shall:
8. Be intoxicated and endanger directly the safety of another person or of property.
9. Be present with the ability to walk, talk or see significantly impaired by the use of any
controlled substance; this rule shall not be construed to apply to a person whose faculties
have been impaired by medication prescribed by a physician and taken as directed.
10. Remain in the building after its regular closing hours after being told to leave by a staff
member.
11. Persist in disturbing the public peace and quiet by loud or aggressive conduct.
12. Knowingly harass any person ("Harass" is defined as any repeated nonverbal conduct
which is specifically intended to frighten, embarrass, or anger the person or persons who
are the object of such conduct or which the person accused has reason to know is likely to
produce such reactions, or as any repeated verbal communication which, by its very
utterance, inflicts injury or tends to incite an immediate breach of the peace).
13. Loiter on the premises of the library under circumstances that warrant alarm for the safety
or health of any person or property in the vicinity, such as being one of a group of people
threatening, making threatening gestures at or otherwise menacing persons in the area.
14. Summon, without any good reason therefore, by telephone or otherwise, the police or fire
department or any public or private ambulance.
PERSONS WHO VIOLATE THE ABOVE RULES ARE SUBJECT TO THE
WITHHOLDING OF LIBRARY PRIVILEGES AS FOLLOWS:
FIRST OFFENSE: THE PERSON MUST LEAVE THE LIBRARY FOR THE REST OF
THE DAY
SECOND OFFENSE: LIBRARY PRIVILEGES WILL BE REVOKED FOR ONE
MONTH
SUBSEOUENT OFFENSES: LIBRARY PRIVILEGES WILL BE REVOKED FOR ONE
YEAR
In addition, it is the policy of the Rancho Cucamonga Public Library:
15. To require that patrons wear shirts and shoes at all times in the library. OUT UNTIL
CLOTHED PROPERLY.
16. To prohibit the disturbance of other library patrons and interference with other library
patrons' use of the facilities through extremely poor personal hygiene. OUT UNTIL
PROBLEM IS CORRECTED.
17. To prohibit the consumption and/or possession of alcoholic beverages in library building
or on the grounds of library buildings. ONE WARNING, THEN OUT FOR THE
DAY.
18. To prohibit smoking. ONE WARNING, THEN OUT FOR THE DAY.
19. To prohibit the consumption of food and beverages in the library. ONE WARNING,
THEN OUT FOR THE DAY.
20. To prohibit the use of bicycles, roller skates and skateboards in the library. Bicycles may
not be brought into the library building. ONE WARNING, THEN OUT FOR THE
DAY.
21. To ban animals from the library except for dogs for the handicapped. ONE WARNING,
THEN OUT FOR THE DAY.
22. To permit the operation of personal office equipment only in designated areas, through
prior arrangement with library staff. Use of such equipment in other public areas by
library patrons is not permitted. (Exceptions for equipment being used by the
handicapped may be made.) ONE WARNING, THEN OUT FOR THE DAY.
23
23. To prohibit all campaigning, petitioning, interviewing, survey-taking, soliciting or sales,
or other speech or conduct, which results in the disruption of library activities or the
environment necessary for the practice of such activities. Exceptions to this rule may be
made by the Manager when such activity is to be undertaken for purposes of benefit to
the library. ONE WARNING, THEN OUT FOR THE DAY.
24. To prohibit gambling, card playing or game playing on library property. ONE
WARNING, THEN OUT FOR THE DAY.
25. To prohibit the disturbance of the peace through the use of photography, film or
television equipment without the permission of the Manager. ONE WARNING, THEN
OUT FOR THE DAY.
26. To prohibit the presence of library users in library offices and other non-public areas,
unless accompanied by a library staff member or through prior arrangement with the
Manger or his/her designee. ONE WARNING, THEN OUT FOR THE DAY.
27. To ban conversation and other sounds in louder volume than the general noise level of the
area of the building at the time. Loud or boisterous behavior, running and foul or
abusive language will not be tolerated. Seating will be limited to no more than four
people per table. ONE WARNING, THEN OUT FOR THE DAY.
28. To restrict seating in the Children's Room to children below age 15 and the
parents/guardians who accompany them. Exception is made for the Study Room and the
Typing Room. TWO WARNINGS, THEN OUT FOR THE DAY.
29. To require that audio equipment be operated at a volume which does not disturb others.
TWO WARNINGS, THEN OUT FOR THE DAY.
30. To prohibit patrons from putting their feet on library furniture. TWO WARNINGS,
THEN OUT FOR THE DAY.
31. To prohibit patrons from sleeping in the library. TWO WARNINGS, THEN OUT
FOR THE DAY.
"Warnings" are to cumulate on a daily or per offense basis. Repeat offenders of the above roles
will be asked to produce identification and may be barred from the library.
Suspension of library privileges which extend beyond one day must be approved by the Library
Board. The affected individual(s) has the fight to a heating before the Board in order to protect
his or her rights to due process.
Notwithstanding the foregoing provisions, any person may, without prior notice or warning, be
immediately removed from the Rancho Cucamonga Public Library if his or her presence or
conduct on the premises poses an immediate and imminent danger to any person or property on
such premises.
24
Appendix B
TIPS ON DEALING WITH THE PROBLEM PATRON
WHEN CALLING THE POLICE:
The police are the most often called upon resource. Ifa crime is occurring when you call, say: "I
am reporting a crime in progress." Have your library's name and address listed by the phone
(these can be forgotten under stress).
For emergencies, dial 9 911. To contact the Dispatch Division of Police for assistance, dial 941-
1488.
Your most important role is as a witness. Please notice and jot down appearance of suspect;
clothing worn; direction of flight; etc.
DISCIPLINING IN MINOR DISTURBANCES:
Minor disturbances, such as excessive noise, unacceptable language, etc., can be handled by the
staff. (Two warnings, and expulsion is the normal procedure, but steps can be omitted depending
on the nature and severity of the disturbance.)
Delivering the first warning:
*Identify yourself to the offenders and politely explain that they are creating a disturbance to
others.
*Try to determine the leader of any group and focus on him or her.
*Impress upon them that this is unacceptable behavior as it is disturbing other patrons.
Deliverin_e the second warnine:
*Clearly state this constitutes a second warning and that there will be no third warning -- that if it
is necessary to speak with them again, it will be to ask them to leave.
*Impress upon them that all members of the group will be asked to leave as you have no way of
knowing how many are actually creating the disturbance. -
Handling the expulsion:
*Do not be drawn into a debate with patrons at this point.
*If they refuse to leave, inform them you must call the police.
*If necessary, call the police at 989-6611 or in an emergency or critical situation, dial 9 911.
Explain the situation and ask for help.
*The Library Manager may request the Board to expel a continuous offender from the library for
a specified period of time.
DEALING WITH DISTURBED OR HOSTILE PROBLEM PATRONS:
Assessing the situation:
Ifa patron's behavior or appearance is bizarre but not seriously objectionable:
*Keep the patron under observation.
*Ifa patron complains, be sympathetic to the complainant but explain the library is a
public building and suggest he or she move to another table while you continue to
observe.
Handling the expulsion:
*Any dangerous or extremely disturbed person should not be approached, but the police
should be called immediately.
*Any patrons exhibiting prohibited inappropriate behavior may be asked to leave
inmaediately, depending on the seriousness of the situation. Don't hesitate to call police
for support.
*Do not approach any such patron alone, but always take a colleague along for support.
*Be authoritative, non-accusatory, calm, firm, direct and honest, repeating your request
several times if necessary.
*If you are expelling the patron, use words to this effect: "Your behavior is inappropriate
for the library. You'll have to leave."
*Never touch such patrons, or turn your back on them suddenly.
*Do not block the offending persons path of exit.
*If the patron refuses to leave or returns the same day, call the police.
*Your protection and that of patrons is foremost -- give in when necessary to protect
yourself and the public. Example: In the event of theft, if the patron threatens to
physically accost you or other patrons, let the patron leave and immediately contact the
police.
*Advise the supervising librarian to the situation, as well as other departments. Have
backup as a witness and for support.
*If confronted by a weapon or a fight, keep away and attempt to clear the area of other
patrons.
*Never make eye contact with such a patron unless you plan on talking to him or her.
HANDLING MAJOR DISTURBANCES:
In general, the person in charge is the one who calls the police. However, if any staff member
observes a situation in which a patron or another staff member appears to be in danger of
physical injury from a hostile patron, he or she should immediately call the police directly;
administration or the supervising librarian should be informed of action.
DEALING WITH SEXUAL DEVIANTS:
In general, the person in charge is the one who calls the police. Inappropriate behavior ranges
from the obvious case o£exposure to more subtle behavior such as peepers and self fondling.
The police should be called to deal with these suspects. Identify the subject, be prepared to
describe him/her and behavior and notify police.
Should you as an employee feel threatened by a patron, regardless of whether your Supervisor
feels it appropriate to call the police, you have the right as a citizen to phone the police, report
the situation and ask for support. Such occurrences should be reported to the Library Manager
for information.
DEALING WITH THE ELDERLY AND LONELY:
You may feel conflicting emotions in handling these people. "Should I feel a responsibility to
them? Yet I can't let them monopolize me." The aged usually have multiple losses (sensory,
famiiy, financial, social, meaningfulness). This situation causes anger, depression and fear. It
can make them demanding and helpless. Try to make them feel self-sufficient. Don't treat them
patronizingly -- they are not children. If they start monopolizing you, set a time limit initially.
Tell them this, so they won't feel rejection. Do it positively, by saying, "It will be nice to talk
with you for the next 5 minutes (or whatever) before I have to remm to the desk." After the time
has passed, say good-bye and that you look forward to seeing them again. The quality rather
than the quantity of time you give them is most importaht.
TIPS ON DEALING WITH CHILDREN AND ADOLESCENTS:
Give them choices of action, but remain firm. Set limits, but don't be repressive. They are
getting conflicting guidance on behavior from various institutions. Adolescents need to be
treated with respect. They are constantly testing authority and have many personal problems.
Don't tell them what to do, but give choices. Remain objective in confrontations.
27
It is not unusual for children between the ages of 7 and 9 to steal. They have little self-control
and are not necessarily delinquent. '
Delinquency, vandalism and violence indicate maladjustment and lack of impulse control. There
has been a lack of consistent discipline somewhere along the line. Adults are regarded with
suspicion and hostility. Yet young people have a need to be loved and admired.
Libraries can be used as hangouts. It is hard to motivate a group to behave. Determine the
leader's name and focus on him or her. Get him or her aside and talk over the problem. Again,
offer choices, not demands (such as "shape up or leave"). Be firm and consistent. Separate
groups to different tables before asking anyone to leave. A sliding scale of penalties can be
found under Rules of Conduct, Appendix A.
WORKING WITH THE ANGRY PATRON:
Anger is often momentary. Abusive language may be involved. Empathize with angry patrons
and show you are listening to them. Show your interest and understanding, but don't give the
appearance of passivity. Hold yourself erect and proud. Be non-critical. Respond with, "You
sound angry" or "You must feel badly about this," or "I know the feeling, but this is one of the
rules." This empathy helps them resume a reasonable attitude after they ventilate. Try to turn
them around, but always be willing to supply the name of your supervisor, the name of the
supervisor of the Division or the Manager of the Library. Remember, you are getting fallout
from their frustration with other agencies. If they persist, offer them the opportunity to speak to
the Librarian in charge or to put their complaint in writing using the Complaint Form to receive a
response from the Library Manager. (Appendix C)
HANDLING VERBAL ABUSE AND OBSCENE PHONE CALLS:
These people vent anger with words rather than physically. The abuse is not personally directed
at you. To an obscene or abusive phone caller, respond with "I'm not going to listen to this; I am
going to hang up" and do so. In-person anger will create a scene, so other staff should stand
nearby. Staff should approach you and say, "I heard all this noise and wonder ifI can help."
This makes the patron feel less powerful. Call the police if necessary. Recount the affair to
another staffperson to relieve your stress.
OTHERS:
Another difficulty comes with star~ers, since you can't prove they aren't just daydreaming. If
someone complains, have the complainer move to another table. Keep the starer under
observation. You may have to ask him or her to leave eventually, citing inappropriate behavior
and lack of use of the library as reasons.
A minimally disturbed patron can sometimes be deflected by your being assertively helpful, such
as by asking, "Do you want a book?" or "How can we help you find what you want?" The patron
may have no response and may move away on his own initiative.
SUMMARY FOR DEALING WITH PROBLEM PATRONS
1. If your judgement suggest the police need to be called, dial 9 911 in an emergency or
989-6611 in a non-emergency.
2. Alert another staff person if a patron is acting in a strange manner. Never speak with
disturbed patrons by yourself.
3. Never touch them. Don't make eye contact unless you mean to speak to them. Hold
yourself erect and proud.
4. Take the person aside, whenever possible, so as not to embarrass him or her.
5. Be calm, impersonal, and authoritative. Don't show exasperation or fear.
6. Set limits and stick to them.
7. Repeat your request slowly as many times as is necessary.
8. Don't argue with outrageous statements; don't discuss a patron's delusions with him/her.
9. Be simple and explicit. Mention the behavior that is causing the problem.
10. Offer a choice of action, even if only to say "please abide by our rules or leave."
11. Avoid humor or personal remarks.
12. Be considerate -- the risk of violence will decrease.
13. If you must ask someone to leave, a good standard phrase is, "This is inappropriate
behavior for the library; you will have to leave."
14. Behavior that is bizarre but harmless can be ignored but kept under observation.
15. If a person behaves in a threatening or highly bizarre manner, clear the area around him
or her, especially if children are present, and call the police.
Write a detailed report for the Library Manager as soon as possible after any incident. Note the
time, date, description of patron, nature of the incident including conversation, actions and
witnesses.
Appendix C
COMPLAINTS - SERVICE
PURPOSE:
To create a standard method of handling and responding to concerns expressed by patrons
regarding service delivered or policy positions of the Rancho Cucamonga Public Library.
OBJECTIVES:
To promote good public relations by resolving complaints promptly
To give patrons a formal device for expressing concerns regarding specific library policies
To give the library the opportunity to explain policy, procedures and position
PROCEDURES:
Complaints received within any Division shall be referred to the ranking senior member within
that division on duty.
Should the senior ranking staffmember within the division be unable to resolve the problem, the
patron shall be offered one or both of the following options:
1) Opportunity to speak with the "in charge" Librarian in the building at the time of the
occurrence of the incident.
2) Complaint form allowing the patron to write down specifics of the incident and receive a
response from the Library Director within 5 working days.
If the patron elects to fill out a "Request for Review of Service Policy", copies of the completed
form will be immediately disseminated as follows:
Original to Library Manager
xc to Principle Librarian
xc to Division Head in which the complaint occurred
Library Manager shall assign or shall personally research information about the material in
question, and within 5 working days from date of complaint will respond to the complaint, xc's to
be distributed to the Principle Librarian, the Divisional Supervisor and any employees involved.
Should the patron remain dissatisfied and wish to further pursue the issue in question, the Library
Manager will invite the patron to the next meeting of the Library Board to formally discuss
his/her concems.
3O
RANCHO CUCAMONGA PUBLIC LIBRARY
REQUEST FOR REVIEW OF SERVICE POLICY
Please complete this form if you have some objection to library
policy or service you have received from the Rancho Cucamonga
Public Library today. Your comments will be reviewed by staff
specialists and you will receive a reply in writing from the Library
Manager.
Policy or service issue prompting your concern:
What brought this matter to your attention?
How would you have preferred this to be handled?
Staff member to whom you talked Date
(optional)
Your name Address
City & Zip Phone
31
APPLICATION FOR FUNDING:
1995/96 California Library
Literacy Service Grant
Applicant: Rancho Cucamonga Public Library
32
CLSA California Libra~ Literacy Service
APPI.ICATION ABSTRACT
1. Library Name: Rancho Cucamonga Public Library
~- Address: 7368 Archibald Avenue
Rancho Cucamonqa CA 9~7~0
3. Contact
Person: Deborah Kaye Clark
4. TelephoneNo.(909) 948-9900 Extension 5020
$. Electoral District(s): Assembly:. 63rd
State Senate: 31st
6. ~ of 1'-I'1'' in literacy program: 2
7. Principal Outcomes: Goals
a) Number of adult learners to be served 100
b) Number of tutors to be trained 60
c) Number of libraq, branches to be included 2
8. Proposed Program Operating Budget: CLSA Request: S 109,480
Other Revenues: $ 5 ~000
TOTAL $ 114,480
9. I hereby ~'"~r funds under Chapter 4,.Article 4.2, of the Education Code:
-- ~.ibravff Direct~ --
10. Date: 5/5/95
FM-~APP.POl
Rev 2D$ CL,SA4&A~P
33
CLSA Program Budget Request for California Library Literacy Service Programs
Fiscal Year 1995/96
t~k~ RANCHO CUCAMONGA PUBLIC LIBRARY
.. // /~ f Name of Library
~ May 4. 1005
' Library Dire~r ~igna~ure Date
(a) (b) (c) Total
Budget CLSA Estimated Approved CLSA Budget
Categories Budget Other Yearly (Completed by CSL)
Request Budget Budget
(a + b) Dr. Kevin Starr
1. Personnel
(Inc. Benefits) 72,000 72,000
2. Library 2,500 2,500
Materials
3. Operations
Total (3a.30) 12,200 12,200
3a. Contract 5,000 5,000
Services
3b. Travel 1,000 1,000
3c. Office 1,500 1,500
Supplies
3d. Printing 2,000 2,000
3e.Instructional
Resources 1,500 1,500
3f.
Communications 1,200 1,200
5,000 5,000
30. Other
11,050 11,050
4. Equipment
$. Indirect 11,730 11,730
L6. TOTAL 109,480 114,480
FM-~6API'.IN~ 2
34
EQUIPMENT EXPENDITURE BREAKDOWN
TOTAL REQUESTS: $11,050
Office Equipment: Costs
I Computer
HP Vectra M2 $3,500
1 Printer $ 500
I Typewriter
Reconditioned IBM $ 250
2 Desks/Dividers $5,000
Outreach Equipment:
I Combination video/tv $ 500
I Video Camer/TripocVCables $1,300
35
INDIRECT COST DETAIL: $11,730
The indirect cost budget figure is based on 12% of the grant total. This figure was developed
with assistance from the Finance Manager of the CiD' of Rancho Cucamonga. Ordinarily, the
city charges 15% of a grant total, but they have agreed to a reduced rate for this vital project.
This figure covers the time of the Finance Director, the Personnel Director for recruitments, the
Personnel Records Clerk, the Purchasing Manager and assorted financial staffto establish
appropriate accounts and to financially manage the project.
Finally, it is aplied to the use of space and utilities at the Rancho Cucamonga Public Library.
36
PLAN OF SERVICE NARRATIVE
Type or print the answer to each question. Use as many pages as necessary to be concise
but thorough.
1. Describe the general characteristics of the population within your library
jurisdiction in relation to the literacy services you plan to offer.
What are the key demographic factors (e.g., age, gender, ethnicity, socio-economie
and educational levels)? How do these characteristics vary in different
neighborhoods or communities within your library jurisdiction? What is your
estimate of the size of the adult population needing literacy services in your jurisdiction?
DESCRIPTION:
Rancho Cucamonga is a "new" city of 115,000 population, located in 29 square miles of
San Bemardino County. The City was created in 1980 by the joining of three old,
established communities of diverse makeup: Alta Loma, Cucamonga and Ettiwanda.
There are 69,264 residents over the age of 18, according to the 1990 census.
EDUCATION:
In terms of education, 10,714 or 15% of the adult community, failed to graduate from
High School. On the opposite end of the scale, 29% of the population have college
degrees.
ECONOMICS:
5.5% of the population, or 5,500 individuals are "below poverty" in terms of income.
Most of these individuals reside in the Cucamonga portion of the City, v~th some spill-
over into the "countrified" Ettiwanda area.
Alta Loma, bordering on the edges of the city of Upland, represents the highest economic
income and education levels within the city.
ETHNICITY/PLACE OF BIRTH:
Our ethnic breakdown is as follows:
White: 79% (Hispanic Origin: 20%)
Black: 6%
Asian: 5%
Other: 9%
37
Only 11% of our residents are ' fore'gn bom", with 89% of our community native
residents. ·
ESTIMA TED ILLITERACY RATE:
To estimate the target population of adult illiteracy in Rancho Cucamonga, we have taken
the base adult population of 69,264. From that, we have removed 2,173 adults who state
in the census that they are "linguistically isolated" from English (making them more
appropriate for ESL than Literacy training) and are left with the total of 67,091.
We then use the state illiteracy average of 15% of the population. This state average is
used to produce our target base of 10,064.
2. Describe your library's literacy activities, current or past (e.g, existing library
literacy services, referrals to other California Literacy Campaign programs, LSCA
Title VI grants, etc.)
Thc Library was created as an entity in July of 1994. At the first Board Meeting of the
newly formed Rancho Cucamonga Public Library, a Board member requested a report on
options for bringing literacy to the new city library. While the Library has no past track
record of commitment to literacy, that is simply because the library itself has no past.
Since the Library's opening in October of 1994, the library has fielded requests regarding
literacy services both from prospective clients as well as tutors. Library staffhas referred
the questioners to the Upland literacy program, an active member in the California
Literacy Campaign.
The Rancho Cucamonga Friends of the Library, formerly based with the San Bernardino
County Branch facility serving Rancho Cucamonga, have been supporting the Upland
Literacy Program for the past several years, with donations between $200 and $500
each year. They have pledged a $5,000 grant toward literacy endeavors each year. Their
estimated income for 1994 is $30,000.
3. Describe community's current literacy activities (e.g., Laubaeh Literacy (LLA)
Councils, Literacy Volunteers of America (LVA) affiliates, Adolt Basic Education
(ABE), Community College literacy programs, community based organizations, etc.)
California Literacy Campaign Program:
Representing the CLC Program, the Upland Public Library provides many of the literacy
services relied on by the community. Currently i 3 Rancho residents serve as tutors in the
Upland program. In addition, Upland serves 12 students registered in their program who
38
currently live in Rancho Cucamonga.
Finally, the Rancho Cucamonga Public Library is a site for tutors of the Upland
program who wish to use the Study Room located on the second floor for tutor
sessions.
Communily College Programs:
The Chaffey Community College offers several programs designed to assist the adult
reader who wishes to participate in a school environment. The Chaffey Community
College Educational Resource Program or ERC serves individuals with learning
disabilities· Services include basic skills in language and reading. The fees charged are
nominal or none.
Chaffey also offers the Chaffey Community College Learning Development Center,
located in Rancho Cucamonga, offering classes in practical living skills, functional
reading and career preparation.
4. What special role will your library literacy service play among the literacy service
providers of your community.'?
The Rancho Cucamonga Public Library program will provide literacy instruction for
adults challenged in reading, writing and basic math skills. The library program will be a
grass roots effort designed to excite the community about literacy. We will promote the
one-on-one concept of literacy instruction, emphasizing tutor involvement with the
student. The Library, as opposed to a school environment, will emphasize personal
training and personal commitment as major components of our program; a less
institutionalized approach than the Adult Basic Education which forms the core of the
services currently offered.
. The Rancho Cucamonga Public Library project will be working closely with the Upland
Literacy Program, now in operation for 6 years. The two projects will generate a
symbiotic relationship, with each gaining energy from the other program. The new
Rancho program is designed to infuse new excitement, a larger territory, a greater
population to draw upon. The established Upland Literacy program will provide a base
of knowledge and experience from which to draw, an understanding of the polices and
paperwork procedures of the grant process and an overall ability to promote literacy as a
concept through major media in the broader Inland Empire community.
$. Is there a community adult literacy coalition within your library jurisdiction? If
"yes", describe how your literacy program will participate. If"no", describe how
your library will assist in establishment of one.
39
While there is no literacy coalition within the Rancho Cucamonga Public Library's
jurisdiction, the Upland Literacy Alliance. organized in 1990, services Rancti0
Cucamonga currently, and will continue to do so with Rancho Cucamonga a strong
participant.
Currently, the Alliance is composed of representatives from the Upland City
Council, the media, local churches, community service organizations, local
businesses and surrounding libraries.
The new Rancho Cucamonga program would become involved with this coalition, to
form a new, invigorated community literacy coalition. Since the Alliance is currently
restructuring to provide greater scope and coverage for the organization, the timing is
perfect to infuse "new blood" into the organization by adding Rancho Cucamonga
businesspeople, church group representation and literacy activists to forge a dynamic
community wide organization, renamed to reflect the broader scope of service and
new partnerships formed.
Even broader in scope and coverage is the informal sharing of literacy services and events
currently occurring between Colton, Riverside City and County, San Bernardino City and
San Bernardino County Literacy programs. Together in 1994, along with Upland Library
Literacy, they planned and coordinated the Adult Learner's Conference. The new Rancho
Cucamonga Public Library Literacy Program would become part of this planning
groupfor literacy services.
6. Describe the library and community sites you plan to use for program activities
(e.g., tutoring, tutor training, program administration, alliance activities, resource
center, etc.) and discuss the rationale for your choices.
Overall description of the Rancho Cucamonga Public Library:
The new library was opened in October, 1994. It presently houses a collection of 90,000
items, 200 periodical subscriptions and ch'culates 1,900 items per day.
Located in 26,000 sq. feet, the new library offers major technological services, including
on-line access to the catalog and magazines full text; dial-up referral data base; fully
loaded windows computers for the public and a fully automated book renewal service.
The library is currently open 7 days a week, with on-line access available 24 hrs. each -
day.
The Rancho Cucamonga Public Library is a universal borrowing facility, a participant in
O.C.L.C. and a member of the Inland Library System.
4O
Literacy Offices:
Year 1:
During the first formative year, the literacy office vdll be located in a large area on the
second floor currently used for storage. (See attachment A) There is sufficient room for a
coordinator to establish an office immediately, and sufficient room for resource materials.
Clerical help will be housed both in that location and in office cubicles located in the
regular administrative staff offices.
Year 2:
The HUD program for the City of Rancho Cucamonga has already contacted the Library
Director and expressed interest in receiving an application for funding that will create real
office space for a long term literacy office. This assistance will be applied for in year
1995/96.
Tutor Training:
Tutor training will be held in the Community Room area located on the second floor of
the library. This 100 sq. fi. area was designed as meeting room space.
Tutoring:
Rancho Cucamonga Public Library:
Tutoring will take place in the study room on the second floor, as well as the community
room space during hours specifically set aside for that purpose. The room can be divided,
so will serve as a location for tutoring two pairs at any time of the day for which the room
is not booked.
Rancho Cucamonga Neighborhood Cente?!
A city facility, the Neighborhood Center is used for everything fi-om Vita Income Tax
Assistance to food distribution to free health clinics. Useful as both a referral agency for
students and a tutoring location, this Center is warm, comfortable, familiar and non
threatening for many potential students.
Other community sites will be identified at a later date.
7. How do you plan to develop library staff awareness and involvement in the
development of your literacy service?
41
The staffof the Rancho Cucamonga'Public Library is small (I 8 FTE) and all are located'
in the same building. Relations are informal and friendly. Administration creates a
weekly "HOTLINE" of library and city happenings and the staff newsletter issued weekly
provides a more personal interpretation of the news. The Literacy application has already
appeared as an information item in both of those publications.
Adult and Information Services will be involved as they assist in locating potential
alliance agencies, help to establish the program component of the project and refer
potential students and tutors discovered in the reference interview situation to the
Literacy Coordinator.
8. Describe how you plan to transition from primary financial support of your literacy
service from CLSA in years 1-3, to increasingly local funding during years 4 and 5,
and to the matching program in the sixth and subsequent )'ears.
The Rancho Cucamonga Public Library plans a program that will attack the issues of
long range funding in two directions:
1) A team or coalition approach that will keep long term overhead costs down
2) An aggressive fund-raising approach from year one of the grant.
1) Team approach
While the first years of operation will require a full time individual to coordinate and
establish a program basic and unique to Rancho, a long range goal of the Rancho
Cucamonga Public Library program is to evolve into a program where on-going
expenses can be shared with other public library jurisdictions.
In this irdtial application, Upland Public Library and Rancho Cucamonga Public Library
are working in tandem to create a project structure that will begin to make possible the .
coordination and sharing of overhead costs for literacy in the future.
The coalition currently formed between Upland and Rancho Cucamonga Public Library
will provide savings for both jurisdictions in the future by establishing the framework to
jointly fund project management staff.
The ideal configuration for the future would be three public library jurisdictions, each
housing and promoting their own unique literacy programs, but all coordinated under the
talents of one Literacy Coordinator, with all personnel and support expenses shared
amongst the three participants. This approach would serve to keep the overall costs of the
service down.
2) Fund raising
The full time staffing funded by the grant will have as a primary responsibility to
generate grass roots support for the literacy program within the community.
While our primary role in year one will be forming community partnerships, discovering
students and generating qualified tutors, we will also be creating the funding base that
will carry the program on in future years.
9. What will be the key sources of referral of learners to your literacy service? (e.g.,
self-referral, adult basic education in local education agencies, heath and human
service agencies, employment development agencies, local volunteer services, or
other governmental and nongovernmental organizations.)
a. Self referral
b. The Adult Education Program operated through the five resident school
districts of Rancho Cucamonga
c. The Adult Education Program operated through Chaffey College
d. The Upland Public Library literacy program
e. CALL, the Southern California 800 number
10. What other means of learner recruitment do you plan?
The Library plans to offer a series of Life skills programs. The Project Manager will be
expected to host one program each month, featuring an aspect of Life skills enhancement
to bring into the library prospective literacy clients. These Life skills programs will be in
the area of job finding, family nutrition planning, basic economic skills, etc. The purpose
of these programs will be twofold:
1) to bring in potential literacy clients
' 2) to strengthen the alliance between the library's program and health and human
service agencies, who would be requested to speak in their respective areas of
expertise
11. What agencies are available for ancillary services to adult learners? (For example,
health, legal, counseling, employment) How do you intend to relate to these
services? ~
The agencies listed below are available to assist learners in many areas of life. A fxee-
flowing referral process is planned. Those agencies below are listed according to the
following potentials: to provide referrals and Life skills programs; to provide a fund-
raising base.
43
Each agency is being contacted, and letters of support for the program sought.
For potential student referrals and lifskills program speakers:
Adult Development Center: provides training, placement and employment for
vocationally developmentally disabled individuals.
Chaffey Community College Educational Resource Program: ser~es individuals with
learning disabilities.
Chaffey Community College Learning Development Center: Offers students practical
living skills, functional reading and career preparation.
Employment Development Department: provides employment services for job seekers
Employment Training Agency: vocational training and job placement assistance to
displaced and economically disadvantaged individuals.
Help On Call: United Way agency for information and referral. Helps to link people in
the community to available resources.
House of Ruth: Provides crisis counciling to battered women; performs referrals to other
agencies.
Operation Share: provides emergency food, clothing and counseling for residents.
Questward Foundation: Proves aide to homeless; offers the Htxansition training center"
program and networks with other agencies to help people change their circumstances.
Rancho Cucamonga Neighborhood Center: community information and referral.
Volunteer Vital English: volunteers teach English to non-English speaking persons.
West End Family Counseling: counseling provided for families an individuals for all
psychologically related issues except drug and alcohol abuse. Provides referrals.
For potential tutor recruitment and/or fundraising assistance:
Agewise: an outreach program for healthy aging
American Association of University Women: organization with three major goals:
continuing intellectual growth, advancement of women and responsibility to society.
Lion Club: sponsors fundraisers to help support community projects.
Pomona Valley Community Services, Inc.; provides challenging and rewarding
volunteer opportunities.
Rancho Cucamonga Service Club: service organization which donates to local
deserving charities.
Rancho Cucamonga Women's Club: interested in the activities of the community,
priority includes donations to worthy causes.
Rotary Club of Rancho Cucamonga: international organization of business people.
Rotary Club Sunrise: international organization of businessmen and women.
12. Describe the instructional strategies and materials you plan to use. Discuss these
plans in relation to the population you intend to reach and the sites you plan to use.
The population targeted by this program will be those individuals who have "slipped
through" the traditional educational system; individuals who speak English but whose
reading and w-citing skills are undeveloped. In addition, our students will be those for
whom the more structured "classroom" approach provided by Adult Education has not
been appropriate.
Our program will recruit, train and match volunteer tutors with students in a one-to-one
environment for free instruction in basic reading and writing. The tutor training sessions
proposed were developed by the Literacy Volunteers of America, Inc.
A variety of materials will be used by the tutors to reach their students. "Real World"
materials, such as newspapers, magazines, labels, menus, street signs, map and traffic
signs will be strongly emphasized in tutor training and tutors encouraged to include some
of the above in each tutoring session. Tutors will also be encouraged to ask theix students
to select materials to be read.
Laubach workbooks will also be available for tutors who have an interest in that
structured approach. For student/tutor combinations who wish to work with phonic
instruction, the Laubach phonics book series will be available.
The Rancho Cucamonga program will encourage tutors to utilize three or four different
materials and approaches in each tutoring session. It has been learned that as each
student has different needs and goals, no one material or approach can be utilized
exclusively.
Used as tutoring sites will be the Rancho Cucamonga Public Library, the Rancho
Cu4amonga Neighborhood Center and several local churches who have expressed
willingness to house tutoring efforts.
13. Describe how you plan to train tutors. Include (to the extent known) specific
techniques, length of pre-service workshops and names of prospective tutor trainers.
Trainers:
Thc Rancho Cucamonga Literacy Program will contract with one of the following to
present tutor training sessions:
Evey Rennet, Literacy Consultant
Mary Ann Ponder, Colton Literacy Coordinator
The selection will be made through a request for proposal process.
Workshops and techniques:
Tutors will receive a ten hour tutor training workshop including an orientation, an
overview of the program and a library tour.
Tutor training will include the basic principles of teaching reading to adults and eight
teaching approaches; language experience stories, sight words, phonics, word patterns,
comprehension skills, language structure, duet reading and ~real world" reading skills.
The workshop will also include demonstration and practice ti.me in teaching techniques
and the opportunity to share the experience of seasoned/veteran tutors and adult learners.
The Lib?ary proposes to contract for three general full training workshops and an
additional three two hour workshops for more advanced tutors inthe areas of learning
disabilities, learning styles and "whole language" as a tutoring technique.
14. How many tutors do you intend to recruit, train and match with adult learners in
the initial year?
40-60 tutors, depending on demand from learners.
15. Provide a time line of tutor training workshops you plan to offer in the initial year.
The first tutor training will be conducted in early December. A second tutor training will
be conducted in early Spring (March). Depending on the demand and necessity, a third
46
session could be offered for late Spring/early Summer (June). We will also be providing
special in-service for "seasoned" tutors in early Summer. These in-service sessions will
emphasize a particular tutoring skill.
16. What other plans do you have for your literacy service that were not elicited by the
above questions.'?
Basic to our proposal is close and cooperative interaction with the currently existing
program located at Upland Public Library. The Library Directors of both Upland and
Rancho Cucamonga have worked closely in developing this proposal and believe that the
synergistic approach to literacy services will provide a finn funding base for both library
programs and a stronger ability to carry on literacy services after the state funding has
diminished.
We plan to work closely over the next 5 years to strengthen the bonds between the two
programs; to coordinate expenses and services; to share in common those items which
make the most economic sense; and yet to hold complete and distinct the mission,
political base and independent spirit and character of each program.
47
UPPER LEVEL FLOOR PLAN
RANCHO CUCAMONGA
P U B L I C LI'BRARY
LITERACY COORDINATOR
Librarian Level/Full time (14.69 per hr.)
DESCRIPTION:
Plans and coordinates adult literacy program for the Rancho Cucamonga Public Library,
Coordinates literacy services for the literacy coalition comprised of Upland and Rancho
Cucamonga Public libraries.
EXAMPLES OF TYPICAL DUTIES:
Duties may include, but are not limited to the following:
* Plan and coordinate the goals and objectives of the Rancho Cucamonga literacy program
* Plan and coordinate the overall goals and objectives of the literacy coalition
* Plan meetings and promotional activities for literacy coalition
* Prepare monthly newsletter for tutors
* Provide direct public service
* Recruit, interview and help train volunteer tutors
* Recruit, interview and test adult learners.
* Match learners with tutors
* Contact appropriate community agencies, organizations, businesses and churches and make
presentations promoting literacy project, soliciting financial contributions and volunteer tutors.
* Establish on-going monthly program of adult likeskills programs
* Prepares monthly and quarterly reports to the State
* Supervise, train and evaluate assigned staff
QUALIFICATIONS
Knowledge of:
Professional level of knowledge of literacy issues and organizations
Project planning and administration, grant writing and making project proposals
Goals and public relations strategies as they relate to the literacy effort
Management principles and library work
Ability to:
Plan, organize and direct a literacy program
Establish and maintain a cooperative working relationship with two jurisdictions
Communicate clearly and concisely, both orally and in writing
EDUCATION AND EXPERIENCE
A minimum of three years of experience developing and managing similar projects and programs
in educational, non-profit or similar service organizations.
LITERACY CLERK
I~ibrary Clerk Level/Full time (9.52 per hr.) : '.
DESCRIPTION:
Under direction of the Literacy Coordinator, performs a wide variety of technical and clerical
library work in support of literacy services. Work schedule will include evenings and weekends.
EXAMPLES OF TYPICAL DUTIES:
Duties may include, but are not limited to the following:
* Greet clients for the literacy program and explain program basics
* Handle incoming calls
* Assist in gathering necessary statistics
* Operate office equipment
* Assist in production of monthly newsletter for tutors
* Provide direct public service
* Assist in prepares monthly and quarterly reports to the State
* Supervise, train and evaluate assigned staff
QUALIFICATIONS
Knowledge of:
Professional level of knowledge of literacy issues and organizations
Project planning and administration, grant writing and making project proposals
Goals and public relations strategies as they relate to the literacy effort
Management principles and library work
Ability to:
Follow oral ~nd written instructions
Operate office machines and equipment
Communicate clearly and concisely, both orally and in writing
EDUCATION AND EXPERIENCE
A minimum of one year of library experience, preferrably in the area of literacy -
50
State of California
California Library Services Acl
1995/96 CLAIM FORM
Special Services
Calirornia Library Literacy Service
(Educ. Code Sec. 18733)
The Rancho Cucamon_Qa Li br~ry claims the indicated allowance for the purposes of carrying out the
functions stated in Chapter 4, Aslicle 4.2, Section 18733 of the Education Code and California Library
Services Act document CLSA46.
I hereby certify under penalty of/perjury: that the library named above shall use their allowance solely for
the purposes indicated in Chapllgr 4, AH, icle 4.2, Section 18733 of the Education Code and California Library
Services Act document CLSA46~ ' I .
Library Director (signature) --
Typed Na~e of Signatory
Claim for Payment of Grant
Claim of Rancho Cucamonga Public Library
Name of Authorized Library
Address 7368 Archibald Avenue Rancho Cucamonga, CA 91730
Date May 5, 1995
Amount Claimed: CLSA Literacy $ State Library Use Only
PCA# 91937
CERTIFICATION
I hereby certify under penalty of perjury: that I am the duly authorized officer of the claimant herein;
that claim is in all true, correct and in accordance with law and that payment has not previously been
received for the amount claimed herein.
By Deborah Kaye Clark
Official Representative of Fiscal Agent
Library Manager
Title
Note: Warrant to be issued for payment to the library to be addressed to:
Rancho Cucamonga Public Library
(Authorized agency to receive, disburse and account for CLSA funds)
7368 Archibald Avenue Rancho Cucamonga CA 91730
(Address of above agency)
- Approvals by State -
CSL BUDGET OFFICE/LOCAL ASSISTANCE
BY:
CLSA 47.1il
DATE: rev2~S
51
CITY OF RANCHO CUCAMONGA
DATE: June 1, 1995
TO'. President and Members of the Board of Library Trustees
Jack Lam, AICP, City Manager
FROM: Deborah Kaye Clark, Library Manager
SUBJECT: REVIEW OF MISSION AND RESPONSIBILITIES OF NEWLY
FORMED TASK FORCE TO DEFINE "BASIC SERVICE"
RECOMMENDATION
That the Board review the proposed mission statement and the responsibilities listed and make
what changes or additions they determine appropriate.
BACKGROUND/ANALYSIS
At the joint Council and Board meeting conducted on April 12th, the two bodies agreed to
appoint a task force to define what services are considered "basic" and therefore free for the
Rancho Cucamonga Public Library. Appoimed to the task force were Mayor Alexander and
Councilmember Diane Williams.
Board Member Muna Landa will be chairing the committee. Staff attached to the committee will
be Deborah Clark and Robert Karatsu.
ct fully submitted,
Deborah Kaye ,5~l~t~k..~
Library Manager
DEFINING "BASIC" SERVICE
JOINT TASK FORCE
MISSION
The committee is charged with creating a philosophical and practical definition of "basic" as it
applies to library services in Rancho Cucamonga and to relate that definition to the structuring of
fees for value added service.
RESPONSIBILITIES:
Direct staff to gather information needed to provide background for its work
Identify all services currently provided by the Rancho Cucamonga Public Library
Establish which services are basic and therefore "free" vs. which should be considered "value
added" and placed on a cost recovery basis
Create a statement defining "basic" service levels for Rancho Cucamonga Public Library to use
in assessing new services offered in the future and to form part of the Mission Statement for the
Rancho Cucamonga Public Library
Develop a list of fees or fee adjustments for those services determined to be "value added"
Create an on-line document of the process of assessing "basic" services for potential sale to other
libraries
53