HomeMy WebLinkAbout2002/10/10 - Agenda Packet - Library Board of Trustees DECLARATION OF POSTING OF AGENDA
¥I¥IAN GARCIA states and declares as follows:
I presently am, and at all times mentioned herein have
been, the Administrative Secretary of the Library of Rancho
Cucamonga. Acting in that capacity, on ~ ~ ~oo~.
at // ~ , I posted a true and correct copy of the meeting
agenda dated ~- /O/ ~OO~. at 10500 Civic
Center Drive, Rancho Cucamonga.
I declare under penalty of perjury that the foregoing is
true and correct and that this declaration was executed on
/O- ~-O~D- , at Rancho Cucamonga.
DEBORAH KAYE CLARK, LIBRARY MANAGER
City of Rancho Cucamonga
Vivian~Garcia, Administrative
Secretary
City of Rancho Cucamonga
LIBRARY BOARD OF TRUSTEES
AGENDA
CITY OF RANCHO CUCAMONGA
REGULAR MEETING
Second Thursday
6:30 p.m.
October 10, 2002
Council Chambers
City of Rancho Cucamonga
10500 Civic Center Drive
Rancho Cucamonga, California 91730
City Councilmembers
William J. Alexander, Mayor
Diane Williams, Mayor Pro Tem
Paul Biane, Councilmember
Grace Curatalo, Councilmember
Bob Dutton, Councilmember
Boardmembers
Ravenel Wimberly, President
Dobbin Lo, President Pro Tern
Donna Bradshaw, Boardmember
Robert Howdyshell, Boardmember
Joyce Womack, Boardmember
Rancho Cucamonga Public Library Page 1
Board of Library Trustees Agenda
Regular Meeting, October 10, 2002
A. CALL TO ORDER
l) Roll Call: Howdyshell , Bradshaw
Lo , Wimberly
and Womack
B. ITEMS OF BUSINESS WITH NEWLY APPOINTED
OFFICIALS
1) Administration of Oath of Office - Oath of Office will administered to re-appointees
Donna Bradshaw and Joyce Womack.
C. CONSENT CALENDAR
The following Consent Calendar items are expected to be routine and non-
controversial. They will be acted upon by the Board at one time without
discussion. Any item may be removed by a Boardmember or member of the
audience for discussion.
1) Approval of Minutes: September 12 and August 8, 2002.
2) Review and update of selected library policies:
a) Problem Patron Policy
D. LIBRARY DIRECTOR'S STAFF REPORTS
The following items do not legally require any public testimony, although the
President may open the meeting for public input.
) Library Status report: report presented by staff. 22
2) Budget Report: report presented by Deborah Clark, Library Director. 2 6
3) Review of Library policy of providing Internet access on a fee basis. Requested by 38
Richard Koski, resident. Presented by Deborah Clark, Library Director. Original
report establishing fees for Technology Center attached.
4) Report on 24/7: oral report presented by Robert Karatsu, Library Services Manager.
5) Kidsmobile:
a) Discussion of proposed policy for selecting bookmobile school stops. Updated 40
policy attached.
6) Victoria Gardens Library: update on the progress of the project and stares of grant
application. Oral report by Deborah Clark, Library Director.
Rancho Cucamonga Public Library Page 2
Board of Library Trustees Agenda
Regular Meeting, October 10, 2002
E. BOARD BUSINESS
The following items have been requested by the Board of Library Trustees for
discussion. They are not public hearing items, although the President may open
the meeting for public input.
1) Young Adult Liaisons: High School participation at an advisory level. Update by
President Howdyshell and Board Member Womack.
F. IDENTIFICATION OF ITEMS FOR NEXT MEETING
This is the time for the Board of Library Trustees to identify the items they wish to
discuss at the next meeting. These items will not be discussed at this meeting, only
identified for the next meeting.
G. COMMUNICATIONS FROM THE PUBLIC
This is the time and place for the general public to address the Board of Library
Trustees. State law prohibits the Board from addressing any issue not previously
included on the Agenda.
H. ADJOURNMENT
I, Vivian Garcia, Library Administrative Secretary of the City of Rancho
Cucamonga, hereby certify that a true, accurate copy of the foregoing agenda was
posted on Thursday, October 3, 2002, 6:00 pm, seventy-two (72) hours prior to the
meeting per Government Code 54953 at 10500 Civic Center Drive.
R A N C H O C U C A M O N G A
ID U 151~1C I, IISDAD¥
Staff Report
DATE: October 10, 2002
TO: President and Members of the Board of Library Trustees
FROM: Deborah Kaye Clark, Library Director
SUBJECT: APPROVAL OF MINUTES
RECOMMENDATION
Approval of the minutes of August 8 and September 12, 2002, meetings.
BACKGROUND/ANALYSIS
Attached, please find the minutes for the regular and special meetings of the Library
Board of Trustees listed above, taken and compiled by Library Administrative Secretary,
Vivian Garcia.
FISCAL IMPACT
None.
~/~-Re,~pectfully submitted,
Deborah Kaye Cl~,.~
Library Director
cITY OF RANCHO CUCAMONGA
RANCHO CUCAMONGA LIBRARY BOARD OF TRUSTEES
Regular Meeting
A. CALL TO ORDER
The regular meeting of the Rancho Cucamonga Library Board of Trustees was scheduled for
Thursday, September 12, 2002, at 6:30 p.m. in the Council Chambers at the City of Rancho
Cucamonga, located at 10500 Civic Center Drive, Rancho Cucamonga, California.
The meeting was canceled.
Respectfully submitted,
Vivian Garcia
Administrative Secretary
Approved:
CITY OF RANCHO CUCAMONGA
LIBRARY BOARD OF TRUSTEES
Regular Meeting
A. CALL TO ORDER
The regular meeting of the Library Board of Trustees was held on August 8, 2002, in the Council
Chambers of City Hall, located at 10500 Civic Center Drive, Rancho Cucamonga, California. The
meeting was called to order at 6:31 p.m. by President Howdyshell. Present were Boardmembers
Bradshaw, Lo, Wimberly and Womack.
Also present were: Deborah Clark, Library Director, Robert Karatsu, Library Services Manager,
Michelle Perera, Reference Services Coordinator, Renee Tobin, Senior Librarian and Rose Manela,
Literacy Supervisor.
MOTION: Moved by President Howdyshell to have public comment moved out of order, seconded
by Boardmember Lo. Motion carded, 5-0.
Shirley Berens and Susana Capparella representing Community Concert Association of the Inland
Valley reviewed a flyer with the Library Board that they were requesting to be posted at the Library.
President Howdyshell thanked them for coming and stated that the Library would advertise the flyer.
B. ANNOUNCEMENTS AND PRESENTATIONS
B 1. Presentation on the Chaffey College Foundation Telethon by Bob Balzer, Past President of
the Chaffey College Foundation and Publisher of the Inland Valley Daily Bulletin.
Bob Balzer, Past President of the Chaffey College Foundation, gave an oral report on the Telethon
that Chaffey College Foundation is sponsoring on October 12, 13 and 14. Mr. Balzer assured the
Board of his continued support of the Library Telethon.
C. ELECTION OF OFFICERS
C 1. Election of President and Vice President. Presided over by current President Howdyshell.
Boardmember Bradshaw nominated Boardmember Wimberly as President.
Library Board Minutes
August 8, 2002
Page 2
Boardmember Womack seconded the motion.
Boardmember Lo moved for the nomination for President be closed.
Motion carded, 5-0.
Boardmember Womack nominated Boardmember Howdyshell as President Pro Tern.
Boardmember Howdyshell declined.
Boardmember Wimbefly nominated Boardmember Lo as President Pro Tem.
Boardmember Howdyshell seconded the motion.
Boardmember Womack moved that nominations for President Pro Tern be closed.
Motion carried, 4-0-0-1 (Lo abstained).
D. CONSENT CALENDAR
D1. Approval of Minutes: July 11, 2002 (Womack abstained)
D2. Approval of Holiday Closure for 2002/2003.
D3. Review and update of selected library policies:
a) Donations and Bequests Policy
b) Display Police
MOTION: Moved by President Howdyshell to approve the consent calendar, seconded by
Boardmember Wimberly. Motion carried, 5-0.
E. LIBRARY DIRECTOR'S STAFF REPORTS
El. Library Status report: report presented by staff.
Deborah Clark, Library Director, reviewed the status of the Library with the Board.
E2. Budget Report: report presented by Deborah Clark, Library Director.
Library Board Minutes
August 8, 2002
Page 3
Deborah Clark, Library Director, reviewed the budget worksheets with the Library Board.
E3. Report on Summer Reading Program: oral report presented by Renee Tobin, Senior
Librarian.
Renee Tobin, Senior Librarian, gave an oral report on the Summer Reading Program, announcing
that the Summer Reading Program Party would be held on Wednesday, August 21, 2002. As of
August 8, a total of 250 tickets had been distributed.
E4. Telethon 2002: update on collection status of Library Telethon. Oral report presented by
Deborah Clark, Library Director.
Deborah Clark, Library Director, reviewed the collections with the Library Board, announcing a 98
percent collection rate.
E5. Kidsmobile:
a) Discussion of proposed policy for selecting bookmobile school stops. Updated
policy available at the meeting.
Deborah Clark, Library Director, reviewed the policy with the Library Board.
After discussion, the Library Board directed the staff to make changes and bring the policy back to
the next meeting.
b) Review of floor plan for new bookmobile. Robert Karatsu, Library Services
Manager Presenting.
Robert Karatsu, Library Services Manager, reviewed the floor plan with the Library Board.
E6. Victoria Gardens Library: update on the progress of the project and status of grant
application. Oral report by Deborah Clark, Library Director.
Deborah Clark, Library Director updated the Library Board on the status of the project. She also
stated that staff has not received any notification on the status of the grant application at this time.
F. BOARD BUSINESS
FI. Young Adult Liaisons: High School participation at an advisory level. Update by President
Howdyshell and Boardmember Womack.
Library Board Minutes
August8, 2002
Page 4
President Howdyshell requested this item to be held over until the next meeting.
F2. Multilanguage collections at Rancho Cucamonga Public Library: Requested by Boardmember
Dobbin Lo. Report by Robert Karatsu, Library Services Manager and Michelle Perera, References
Services Coordinator.
Robert Karatsu, Library Services Manager, reviewed the 2000 Census on language/ethnic diversity
of Rancho Cucamonga with the Library Board.
Michelle Perera, References Services Coordinator, reviewed the composition of the Library's current
Spanish collection with the Library Board.
Deborah Clark, Library Director, stated staff is proposing a collection of magazine titles in the
Chinese language for the Library.
Boardmember Howdyshell stated that a collection of popular magazine titles and newspapers would
work well.
F3. Proposals for 2001 CALTAC Award Nominations: Staff recommends the Board consider
nominating the following individuals for a 2001 CALTAC Awards:
i) Individual: Rebecca Davies for her work on the Foundation and in support of the
2002 Telethon.
ii) Business: Brodart Books for their on-going sponsorship of the Library Telethon.
MOTION: Moved by Boardmember Bradshaw to approve the CALTAC nomination5 recommended
by staff, seconded by Boardmember Howdyshell. Motion carried, 5-0.
G. IDENTIFICATION OF ITEMS FOR NEXT MEETING
Gl. Young Adult Liaisons
G2. Policy for the Kidsmobile
G3. Update of Telethon 2002
G4. 24-7 Reference
Library Board Minutes
August 8, 2002
Page 5
H. COMMUNICATIONS FROM THE PUBLIC
None
I. ADJOURNMENT
MOTION: Moved by President Howdyshell to adjourn to October 10, 2002, at 6:30 p.m., seconded
by Boardmember Lo. Motion carried, 5-0. Meeting adjourned at 7:37 p.m.
Respectfully submitted,
Vivian Garcia
Administrative Secretary
Approved:
R A N C H O C U C A M O N G A
13UBLIC LIBRARY
Staff Report
DATE: October I 0, 2002
TO' President and Members of the Board of Library Trustees
FROM: Deborah Kaye Clark, Library Director
SUBJECT: REVIEW AND APPROVAL OF UPDATED POLICIES
RECOMMENDATION
That the Board approve the changes to the policies, as outlined below.
BACKGROUND/ANALYSIS
The Library Board requested that the Library post all policies on the Library web site.
Accepting staff's suggestion that the policies be reviewed for timeliness and
appropriateness before being scanned into the web, the Board directed that policies
appear as a regular item on the consent agenda for review and possible revision by the
Board. This will continue until all existing policies are updated by the Board.
Attached is the Problem Patron Policy. Recommended revisions are in bold. Text to be
deleted is underlined.
FISCAL IMPACT
None
~espectfully submitte/d, /'~/,~ /~
CITY OF RANCHO CUCAMONGA
PROBLEM PATRON POLICY
POLICY NO.:
PAGE 1 OF 13
EpI~I~CTIVE: 6/1/95
REVISED:
APPROVED: 6/1/95
PURPOSE: The purpose of this policy is to ensure that the rights of an individual to use the
Rancho Cucamonga Public Library are not abridged or denied; to set guidelines for staff to
structure their response to inappropriate behavior; to ensure the safety of staff when working with
disruptive patrons.
The library policy includes 1) rules of conduct, 2) a safety policy 3) required staff support and 4)
notification of Library Director.
The appendices include Rules of Conduct, Tips for Dealing with Problem Patrons and sample
complaint form from the Complaints--Service Policy.
Specific Rules of Conduct, including rules for patron conduct, and the authorization for
permanently barring some patrons are included and must be posted in a public location within the
library.
RULES OF CONDUCT:
Appendix A is a list of the Rules of Conduct for the Rancho Cucamonga Public Library.
Regulations don't mean less flexibility. Without them, staff can be demoralized. All staff should
follow the same procedures, since they can't call on a supervisor every time. Call on another staff
member to verify your opinions or to verify the rules you are quoting to a disturbed patron. Then
the patron will realize he/she can't manipulate you or the situation any further.
SAFETY POLICY:
Always approach a suspected problem patron with a backup employee. Never approach a
suspect alone.
Police can't always arrive imanediately. When confronted with a weapon, clear the area and call
the police immediately.
Problem Patron Policy
Page 2 of 13
If patrons are fighting, get out of the way. Get other persons out of the way too. Don't let anyone
intercede. Call the police.
ff a patron complains about another person and you can't verify the complaint, suggest that the
patron might want to move to another table while you keep the other person under observation.
Remember, all roles are made to be broken. Your protection is foremost. Give in when
necessary to protect yourself.
STAFF SUPPORT:
Peer support increases morale and lessens stress. Adopt a team approach. You can't rely on one
lead person, since that person may not be there at the time of the emergency.
As soon as a patron appears that you believe might be a possible danger:
*Don't make eye contact with the patron.
*Alert another staff member as soon as possible. The staff person you contacted is to alert other
staff in the building and serve as your "back up" person.
*Never speak with the patron alone. If you need to make contact, bring your back up staff person
with you. In interacting with a problem patron, inform a paranoid patron beforehand what you
will do, such as, "Let me bring another staff person over to help us with this problem..." The
other staff person can say "Is there something we can do to help?"
After an incident with a problem patron, a staff meeting is important to discuss the experience. It
makes a person feel better and is instructional to others.
Refer to Appendix B, Tips on Dealing with the Problem Patron for additional information.
NOTIFICATION OF LIBRARY DIRECTOR:
Write a detailed report for the Library Director as soon as possible after any incident. Note the
time, date, description of patron, nature of the incident including conversation, actions and
witnesses.
Problem Patron Policy
Page 3 of 13
Appendix A
RULES OF CONDUCT
The purpose of these rules is to foster a quiet and orderly atmosphere conducive to every patron's
exercise of their constitutionally protected interest in receiving and reading written
communications. The rights of an individual to use of the Rancho Cucamonga Public Library
should not be abridged or denied. To guarantee these rights for all persons, no library patron
shall engage in behavior prohibited by the following rules of the Board of Library Trustees.
In addition, on the premises of the Rancho Cucamonga Public Library, the violation of any
federal or state statutes or local ordinances will also be regarded as a violation of library rules.
The rules that follow are cited by way of illustration and not limitation.
PERSONS IN APPARENT VIOLATION OF FEDERAL, STATE OR LOCAL LAW ARE
TO BE REPORTED TO THE POLICE BY THE HIGHEST RANKING STAFF
MEMBER PRESENT AND LEGAL ACTION MAY ALSO BE TAKEN THROUGH THE
FILING OF A COMPLAINT.
On library premises, no person shall:
1. Commit an assault, or an assault and battery upon any person.
2. Engage in any fight.
3. Commit the offense of larceny by taking any property not his/her own.
4. Knowingly destroy, damage, deface or remove any property not his/her own.
5. Engage in any indecent or obscene conduct or make any indecent exposure of his/her
person.
6. Use, give away or sell and controlled substances.
7. Bring a firearm or a concealed weapon into the library.
PERSONS WHO VIOLATE THE ABOVE RULES ARE SUBJECT TO THE
WITHHOLDING OF LIBRARY PRIVILEGES AS FOLLOWS:
FIRST OFFENSE: LIBRARY PRIVILEGES WILL BE REVOKED FOR ONE MONTH
SUBSEQUENT OFFENSES: LIBRARY PRIVILEGES WILL BE REMOVED FOR ONE
YEAR
Also in accordance with this library's rules, no person on library premises shall:
8. Be intoxicated and endanger directly the safety of another person or of property.
Problem Patron Policy
Page 4 of 13
9. Be present with the ability to walk, talk or see significantly impaired by the use of any
controlled substance; this role shall not be construed to apply to a person whose faculties
have been impaired by medication prescribed by a physician and taken as directed.
10. Remain in the building after its regular closing hours after being told to leave by a staff
member.
11. Persist in disturbing the public peace and quiet by loud or aggressive conduct.
12. Knowingly harass any person ("Harass" is defined as any repeated nonverbal conduct
which is specifically intended to frighten, embarrass, or anger the person or persons who
are the object of such conduct or which the person accused has reason to know is likely to
produce such reactions, or as any repeated verbal communication which, by its very
utterance, inflicts injury or tends to incite an immediate breach of the peace).
13. Loiter on the premises of the library under circumstances that warrant alarm for the safety
or health of any person or property in the vicinity, such as being one of a group of people
threatening, making threatening gestures at or otherwise menacing persons in the area.
14. Summon, without any good reason therefore, by telephone or otherwise, the police or fire
department or any public or private ambulance.
PERSONS WHO VIOLATE THE ABOVE RULES ARE SUBJECT TO THE
WITHHOLDING OF LIBRARY PRIVILEGES AS FOLLOWS:
FIRST OFFENSE: THE PERSON MUST LEAVE THE LIBRARY FOR THE REST OF
THE DAY
SECOND OFFENSE: LIBRARY PRIVILEGES WILL BE REVOKED FOR ONE
MONTH
SUBSEQUENT OFFENSES: LIBRARY PRIVILEGES WILL BE REVOKED FOR ONE
YEAR
In addition, it is the policy of the Rancho Cucamonga Public Library:
15. To require that patrons wear shirts and shoes at all times in the library. OUT UNTIL
CLOTHED PROPERLY.
16. To prohibit the disturbance of other library patrons and interference with other library
patrons' use of the facilities through extremely poor personal hygiene. OUT UNTIL
PROBLEM IS CORRECTED.
17. To prohibit the consumption and/or possession of alcoholic beverages in library building
or on the grounds of library buildings. ONE WARNING, THEN OUT FOR THE
DAY.
18. To prohibit smoking. ONE WARNING, THEN OUT FOR THE DAY.
19. To prohibit the consumption of food and beverages in the library. ONE WARNING,
THEN OUT FOR THE DAY.
Problem Patron Policy
Page 5 of 13
20. To prohibit the use of bicycles, roller skates and skateboards in the library. Bicycles may
not be brought into the library building. ONE WARNING, THEN OUT FOR THE
DAY.
21. To ban animals from the library except for dogs for the handicapped. ONE WARNING,
THEN OUT FOR THE DAY.
22. To permit the operation of personal office equipment only in designated areas, through
prior arrangement with library staff. Use of such equipment in other public areas by
library patrons is not permitted. (Exceptions for equipment being used by the
handicapped may be made.) ONE WARNING, THEN OUT FOR THE DAY.
23. To prohibit all campaigning, petitioning, interviewing, survey-taking, soliciting or sales,
or other speech or conduct, which results in the disruption of library activities or the
environment necessary for the practice of such activities. Exceptions to this rule may be
made by the Director when such activity is to be undertaken for purposes of benefit to
the library. ONE WARNING, THEN OUT FOR THE DAY.
24. To prohibit gambling, card playing or game playing on library property. ONE
WARNING, THEN OUT FOR THE DAY.
25. To prohibit the disturbance of the peace through the use of photography, film or
television equipment without the permission of the Director. ONE WARNING, THEN
OUT FOR THE DAY.
26. To prohibit the presence of library users in library offices and other non-public areas,
unless accompanied by a library staff member or through prior arrangement with the
Manger or his/her designee. ONE WARNING, THEN OUT FOR THE DAY.
27. To ban conversation and other sounds in louder volume than the general noise level of the
area of the building at the time. Loud or boisterous behavior, running and foul or
abusive language will not be tolerated. Seating will be limited to no more than
four people per table. ONE WARNING, THEN OUT FOR THE DAY.
28. To restrict seating in the Children's Room to children below age 15 and the
parents/guardians who accompany them. Exception is made for the Study Room and the
Typing Room. TWO WARNINGS, THEN OUT FOR THE DAY.
29. To require that audio equipment be operated at a volume which does not disturb others.
TWO WARNINGS, THEN OUT FOR THE DAY.
30. To prohibit patrons from putting their feet on library furniture. TWO WARNINGS,
THEN OUT FOR THE DAY.
31. To prohibit patrons from sleeping in the library. TWO WARNINGS, THEN OUT
FOR THE DAY.
"Warnings" are to cumulate on a daily or per offense basis. Repeat offenders of the above rules
will be asked to produce identification and may be barred from the library.
Suspension of library privileges which extend beyond one day must be approved by the Library
Board. The affected individual(s) has the right to a hearing before the Board in order to protect
his or her rights to due process.
Problem Patron Policy
Page 6 of 13
Notwithstanding the foregoing provisions, any person may, without prior notice or warning, be
immediately removed from the Rancho Cucamonga Public Library if his or her presence or
conduct on the premises poses an immediate and imminent danger to any person or property on
such premises.
Appendix B
TIPS ON DEALING WITH THE PROBLEM PATRON
WHEN CALLING THE POLICE:
The police are the most often called upon resource. If a crime is occurring when you call, say: "I
am reporting a crime in progress." Have your library's name and address listed by the phone
(these can be forgotten under stress).
For emergencies, dial 9 911. To contact the Dispatch Division of Police for assistance, dial 941-
1488.
Your most important role is as a witness. Please notice and jot down appearance of suspect;
clothing worn; direction of flight; etc.
DISCIPLINING IN MINOR DISTURBANCES:
Minor disturbances, such as excessive noise, unacceptable language, etc., can be handled by the
staff. (Two warnings, and expulsion is the normal procedure, but steps can be omitted depending
on the nature and severity of the disturbance.)
Delivering the first warning:
*Identify yourself to the offenders and politely explain that they are creating a disturbance to
others.
*Try to determine the leader of any group and focus on him or her.
*Impress upon them that this is unacceptable behavior as it is disturbing other patrons.
Delivering the second warning:
*Clearly state this constitutes a second warning and that there will be no third warning -- that if it
is necessary to speak with them again, it will be to ask them to leave.
*Impress upon them that all members of the group will be asked to leave as you have no way of
knowing how many are actually creating the disturbance.
Problem Patron Policy
Page 7 of 13
Handling the expulsion:
*Do not be drawn into a debate with patrons at this point.
*If they refuse to leave, inform them you must call the police.
*If necessary, call the police at 989-661 lot in an emergency or critical situation, dial 9 911.
Explain the situation and ask for help.
*The Library Director may request the Board to expel a continuous offender from the library for
a specified period of time.
DEALING WITH DISTURBED OR HOSTILE PROBLEM PATRONS:
Assessing the situation:
If a patron's behavior or appearance is bizarre but not seriously objectionable:
*Keep the patron under observation.
*If a patron complains, be sympathetic to the complainant but explain the library is a
public building and suggest he or she move to another table while you continue to
observe.
Handling the expulsion:
*Any dangerous or extremely disturbed person should not be approached, but the police
should be called immediately.
*Any patrons exhibiting prohibited inappropriate behavior may be asked to leave
immediately, depending on the seriousness of the situation. Don't hesitate to call
police for support.
*Do not approach any such patron alone, but always take a colleague along for support.
*Be authoritative, non-accusatory, calm, firm, direct and honest, repeating your request
several times if necessary.
*If you are expelling the patron, use words to this effect: "Your behavior is inappropriate
for the library. You'll have to leave."
Problem Patron Policy
Page 8 of 13
*Never touch such patrons, or turn your back on them suddenly.
*Do not block the offending persons path of exit.
*If the patron refuses to leave or returns the same day, call the police.
*Your protection and that of patrons is foremost -- give in when necessary to protect
yourself and the public. Example: In the event of theft, if the patron threatens to
physically accost you or other patrons, let the patron leave and immediately
contact the police.
*Advise the supervising librarian to the situation, as well as other departments. Have
backup as a witness and for support.
*If confronted by a weapon or a fight, keep away and attempt to clear the area of other
patrons.
*Never make eye contact with such a patron unless you plan on talking to him or her.
HANDLING MAJOR DISTURBANCES:
In general, the person in charge is the one who calls the police. However, if any staff member
observes a situation in which a patron or another staff member appears to be in danger of
physical injury from a hostile patron, he or she should immediately call the police directly;
administration or the supervising librarian should be informed of action.
DEALING WITH SEXUAL DEVIANTS:
In general, the person in charge is the one who calls the police. Inappropriate behavior ranges
from the obvious case of exposure to more subtle behavior such as peepers and self fondling.
The police should be called to deal with these suspects. Identify the subject, be prepared to
describe him/her and behavior and notify police.
Should you as an employee feel threatened by a patron, regardless of whether your Supervisor
feels it appropriate to call the police, you have the right as a citizen to phone the police, report the
situation and ask for support. Such occurrences should be reported to the Library Director for
information.
DEALING WITH THE ELDERLY AND LONELY:
You may feel conflicting emotions in handling these people. "Should I feel a responsibility to
them? Yet I can't let them monopolize me." The aged usually have multiple losses (sensory,
Problem Patron Policy
Page 9 of 13
family, financial, social, meaningfulness). This situation causes anger, depression and fear. It
can make them demanding and helpless. Try to make them feel self-sufficient. Don't treat them
patronizingly -- they are not children. If they start monopolizing you, set a time limit initially.
Tell them this, so they won't feel rejection. Do it positively, by saying, "It will be nice to talk
with you for the next 5 minutes (or whatever) before I have to return to the desk." After the time
has passed, say good-bye and that you look forward to seeing them again. The quality rather than
the quantity of time you give them is most important.
TIPS ON DEALING WITH CHILDREN AND ADOLESCENTS:
Give them choices of action, but remain firm. Set limits, but don't be repressive. They are
getting conflicting guidance on behavior from various institutions. Adolescents need to be
treated with respect. They are constantly testing authority and have many personal problems.
Don't tell them what to do, but give choices. Remain objective in confrontations.
It is not unusual for children between the ages of 7 and 9 to steal. They have little self-control
and are not necessarily delinquent.
Delinquency, vandalism and violence indicate maladjustment and lack of impulse control. There
has been a lack of consistent discipline somewhere along the line. Adults are regarded with
suspicion and hostility. Yet young people have a need to be loved and admired.
Libraries can be used as hangouts. It is hard to motivate a group to behave. Determine the
leader's name and focus on him or her. Get him or her aside and talk over the problem. Again,
offer choices, not demands (such as "shape up or leave"). Be firm and consistent. Separate
groups to different tables before asking anyone to leave. A sliding scale of penalties can be
found under Rules of Conduct, Appendix A.
WORKING WITH THE ANGRY PATRON:
Anger is often momentary. Abusive language may be involved. Empathize with angry patrons
and show you are listening to them. Show your interest and understanding, but don't give the
appearance of passivity. Hold yourself erect and proud. Be non-critical. Respond with, "You
sound angry" or "You must feel badly about this." This empathy helps them resume a reasonable
attitude after they ventilate. Try to turn them around, but always be willing to supply the name of
your supervisor, the name of the supervisor of the Division or the Director of the Library. Bump
the complaint up immediately to someone who can help, by saying "I know the feeling, but I
don't have the authority to change the policy. Let me find you someone who might be able to
help you." Always offer them the opportunity to speak to the Librarian in charge or to put their
complaint in writing using the Complaint Form to receive a response from the Library Director.
(Appendix C)
Problem Patron Policy
Page 10 of 13
HANDLING VERBAL ABUSE AND OBSCENE PHONE CALLS:
These people vent anger with word~ rather than physically. The abuse is not personally directed
at you. To an obscene or abusive phone caller, respond with "I'm not going to listen to this; I am
going to hang up" and do so. In-person anger will create a scene, so other staff should stand
nearby. Staff should approach you and say, "I heard all this noise and wonder if I can help."
This makes the patron feel less powerful. Call the police if necessary. Recount the affair to
another staff person to relieve your stress.
OTHERS:
Another difficulty comes with starers, since you can't prove they aren't just daydreaming. If
someone complains, have the complainer move to another table. Keep the starer under
observation. You may have to ask him or her to leave eventually, citing inappropriate behavior
and lack of use of the library as reasons.
A minimally disturbed patron can sometimes be deflected by your being assertively helpful, such
as by asking, "Do you want a book?" or "How can we help you find what you want?" The patron
may have no response and may move away on his own initiative.
SUMMARY FOR DEALING WITH PROBLEM PATRONS
1. If your judgment suggests the police need to be called, dial 9 911 in an emergency or
989-6611 in a non-emergency.
2. Alert another staff person if a patron is acting in a strange manner. Never speak with
disturbed patrons by yourself.
3. Never touch them. Don't make eye contact unless you mean to speak to them. Hold
yourself erect and proud.
4. Take the person aside, whenever possible, so as not to embarrass him or her.
5. Be calm, impersonal, and authoritative. Don't show exasperation or fear.
6. Set limits and stick to them.
7. Repeat your request slowly as many times as is necessary.
8. Don't argue with outrageous statements; don't discuss a patron's delusions with him/her.
Problem Patron Policy
Page 11 of 13
9. Be simple and explicit. Mention the behavior that is causing the problem.
10. Offer a choice of action, even if only to say "please abide by our rules or leave."
11. Avoid humor or personal remarks.
12. Be considerate -- the risk of violence will decrease.
13. If you must ask someone to leave, a good standard phrase is, "This is inappropriate
behavior for the library; you will have to leave."
14. Behavior that is bizarre but harmless can be ignored but kept under observation.
15. If a person behaves in a threatening or highly bizarre manner, clear the area around him
or her, especially if children are present, and call the police.
Write a detailed report for the Library Director as soon as possible after any incident. Note the
time, date, description of patron, nature of the incident including conversation, actions and
witnesses.
Problem Patron Policy
Page 12 of 13
Appendix C
RANCHO CUCAMONGA PUBLIC LIBRARY
REQUEST FOR REVIEW OF LIBRARY POLICY
Please complete this form if you have some objection to library policy
or service you have received from the Rancho Cucamonga Public
Library today. Your comments will be reviewed by staff specialists
and you will receive a reply in writing from the Library Director.
Policy or service issue prompting your concern:
What brought this matter to your attention?
How would you have preferred this to be handled?
Staff member to whom you talked Date
(optional)
Your name Address
City & Zip Phone
Problem Patron Policy
Page 13 of 13
STAFF REPORT OF COMPLAINT ABOUT LIBRARY MATERIALS
All patron complaints about library policies must be treated with respect and concern and
supervisors need to be notified as soon as possible. This is true whether the complaint is verbal
or written; whether or not staff member feels this complaint was resolved and whether or not the
patron's name, address and phone number are known.
If you receive a complaint regarding policies or services offered by the library, please complete
the information below to the best of your ability, and forward the form to the Library Director
immediately.
Patron's Name Address City Zip
Patron's Phone Service Desk Contacted Complaint Date/Time
Policy or Service Questioned:
Specific Complaint:
Check:
Discussion Patron Satisfied
No Discussion Patron Not Satisfied
Was complaint form "Request for Review of Library Policy" given to patron?
Was Library director's telephone number given to patron?
Your Comments:
Your Name Service Desk Date
R A N C H O C U C A M O N G A
1D U BIll C l~ II~DADY
StaR. re
DATE: October 10, 2002
TO: President and Members of the Board of Library Trustees
FROM: Deborah Kaye Clark, Library Director
SUBJECT: STATUS OF LIBRARY
RECOMMENDATION
No recommendation. For information only.
BACKGROUND/ANALYSIS
Attached is a spreadsheet on the monthly statistics, a snapshot of the measurable
activities of the Library. An Executive report identifying highlights is included.
FISCAL IMPACT
None
~ffully submitt:L~_.~ ~i~ rba° rry~~
EXECUTIVE SUMMARY OF STATISTICS
Circulation/Library Visitors:
Visits are up! Borrowing is up! A 7% gain at the Archibald Library, coupled with a 9% gain in the
Kidsmobile shows a 9% gain overall on the daily borrowing of materials. Visits are also up this year over
last by 6% this month. This was no slow-starting school year!
Information Questions:
Information questions overall up 2%, thanks to an increase in Children's information services of
approximately 4%.
Children's Programs:
Storytimes and program attendance was up another 23% this month, showing an annual growth of 19%
early in this year.
Technology Center Visitors:
This area demonstrates a 47% jump, with 138 patrons waiting for computers this September compared to
the 38 waiting in September of 2001.
Items Classified:
Still feeling the impact of last year's push for children's books for the Kidsmobile, overall items classified
is down 12% this year.
Volunteer Hours:
This number not yet received at time of posting.
STATISTICS Sep 2002 Sep 2001 FY 2001/02 FY 2000/01
Days Open 28 28 89 89
Items Borrowed 58,205 53,616 182,136 175,368
Average Dairy 2.079 1,915 2,046 1,970
% Change 9% 4%
Archibald Library 57,494 53,616 180,298 175,368
Average Daily 2.053 1,915 2,026 1,970
% Changed 7% 3%
Kidsmobrle 711 654 1,781 654
% Changed 9% 172%
Patrons Registered 1,206 1,016 3,086 2,778
Average Daily 43 36 35 31
% Change 19% 11%
Information Questions 7,413 7,239 21,150 21,653
Average Dairy 265 259 238 243
% Change 2% -2%
Library Visitors 35,449 33,343 107,693 105,302
Average Daily 1,266 1,191 1,210 1,183
% Change 6% 2%
Children's Programs 785 639 2,800 2,729
# of Sessions 28 28 67 78
Aver. Per session 28 23 42 35
% Change 23% 19%
Technology Center Visitors 1,147 779 3,369 2,575
% Change 47% 31%
Items Classified 1,599 1,722 5,862 6,662
% Change -7% -12%
Volunteer Hours 652 1,855 2,192
% Change -100% -15%
ADULT SERVICES
Information Questions 4,162 4,121 13,402 14,198
Average Daily 149 147 151 160
% Change 1% -6%
Programs/Classes Attendance 20 18 56 30
# of Sessions I 2 4 3
Aver. per session 20 9 14 10
Tours/Group Visits Attendance 15 15 15 15
# of Sessions 1 1 1 1
Aver, per session 15 0 15 15
CHILDRENS SERVICES
Information Questions 3,251 3,118 7,748 7,455
Average Daily 116 111 87 84
% Change 4% 4%
Toddler Time 196 146 464 419
# of Sessions 8 8 18 20
Aver. Per session 25 18 26 21
Preschool Storytime Attendance 210 221 458 544
# of Sessions 8 8 18 20
Aver. per session 26 28 25 27
Afferschool Storytime Attendance 123 90 123 262
# of Sessions 4 4 4 12
Aver. per session 31 23 31 22
Family Storytime Attendance 151 182 607 514
# of Sessions 7 8 17 20
Aver. per session 22 23 36 26
Special Events Program Attendance 105 0 1,148 990
# of Sessions 1 0 10 6
Aver. per session 105 0 115 165
Group Visits to Library Attendance 135 26 214 197
# of Sessions 4 1 8 8
Aver. per session 34 26 27 25
School Visits by Staff 0 400 0 400
# of Visits 0 1 0 I
PUBLIC LIBRARY
Staff Report
DATE: October 10, 2002
TO: President and Members of the Board of Library Trustees
FROM: Deborah Kaye Clark, Library Director
SUBJECT: STATUS OF 2002/2003 BUDGET
RECOMMENDATION
No recommendation. For information only.
BACKGROUND/ANALYSIS
Schedule A, titled "Revenue Report September" is a report of all funds earned during
the month and is attached as Schedule A.
Schedule B, titled "Balance Sheet FY 2002/2003" is a report balancing income vs.
projections for the current fiscal year to date and is attached as Schedule B.
Schedule C, titled "Library Expenditures "2002/2003" is an accounting of all funds
expended in the current fiscal year and is attached as Schedule C.
FISCAL IMPACT
None
Schedule A
REVENUE REPORT FINES MEDIA REF
Sep-02 & FEES RENTALS SERV.
Sep 1 & 2 - closed
03-Sep $624.34 $239.77 $9.00
04-Sep $473 $239 $5
05-Sep $404.20 $195.93 $7.00
06-Sep $257.66 $559.34 $2.00
Sep 7 & 8 $817.14 $430.99 $11.00
$0.00 $0.00 $0.00
09-Sep $480.69 $182.44 $6.50
10-Sep $430.38 $201.44 $0.00
11-Sep $487.45 $246.48 $0.00
12-Sep $461.84 $163.88 $0.00
13-Sep $282.30 $482.73 $2.00
Sep 14 & 15 $582.18 $410.80 $21.00
$0.00 $0.00 $0.00
16-Sep $374.00 $199.88 $2.00
17-Sep $380.32 $195.51 $0.00
18-Sep $488.25 $185.25 $0.00
19-Sep $388.20 $194.23 $4.00
20-Sep $220.88 $424.13 $6.00
Sep 21 & 22 $692.50 $412.18 $15.00
$0.00 $0.00 $0.00
23-Sep $597.00 $166.20 $5.00
24-Sep $362.51 $206.09 $7.00
25-Sep $298.53 $211.45 $14.00
26-Sep $406.80 $180.54 $0.00
27-Sep $285.60 $453.50 $0.00
Sep 28 & 29 $506.15 $280.14 $7.00
$0.00 $0.00 $0.00
30-Sep $577.09 $203.35 $0.00
TOTALS: $8,978.90 $6,665.31 $123.50
Sep 2001 TOTALS $8,111.49 $5,993.31 $81.81
% CHANGE 11% 11% 51%
TOTAL LIBRARY INCOME 2002/3 Rev 2001/2 Rev 2002/03 P~
$15,768 $14,187
Daily Average Fines $388.53 $333.33
Daily Average Media $238.05 $222.22
Daily Average Ref. Fees $4.41 $8.59
DALLY TOTALS $630.99 $564.14
GAIN/LOSS ON PROJ: $2,072
Schedule B
BALANCE SHEET
September
FY 2002/2003
Revenues Earned Projected Loss/Gain
Fines & Fees $31,140 $30,000 $1,140 3.8%
Media Rentals $23,524 $19,998 $3,526 17.6%
Technology Center Revenue $2,672 $2,500 $172 6.9%
Print Fees $1,400 $1,830 ($430) -88.2%
Information Services Fees $215 $750 ($535) -71.3%
Direct Loan $17,097 $22,250 ($5,153) -23.2%
Totals: $76,048 $77,328 ($1,280) -1.7%
Balance for
Year through September ($1,280)
EXECUTIVE HIGHLIGHTS OF BUDGET
Library Expenditures:
5010: After reductions in this account begun in August, part time salaries are now on target.
5100: Travel and Meetings is impacted by the Internet Librarian Conference and the California Library Association
Conference, both coming up in October/November.
5200: Operations funds are diminishing quickly this year. Office Supplies show 58% expended and Special
Program Supplies, including cataloging, children's and Volunteer supplies also show 42% spent. Some portion of
this is due to the celebration this year for our volunteers.
Book materials are also showing as 54% encumbered--high, but not excessive for this time of year.
5300: Encumbrances designed to cover the first six months of the year account for the high (47%) percentage of this
account spent.
After School Learning Program
Personnel costs are on target and overall spending at 20% is exactly where it should be.
Bookmobile Expenditures:
5010: Part time salaries continue slightly over. Additional clerical hours will be supplied to this program through
the "YES Grant", beginning with the school year. Overall, spending at 10% is exactly where it should be.
Adult Literacy:
Continued savings in the part time budget through attrition results in overall savings for the program. The budget is
18% committed.
Family Literacy:
On target spending, with 21% of the budget encumbered at 25% of the year.
Library Board of Trustees
100% of the funds availabe. Conference opportunity available with the California Library Association Conference
in Sacramento on November 15 through 18, 2002.
Redevelopment Agency Funds
With 32% of the funds spent so far this year, spending is on target.
-2-
Schedule C
MBRARY EXPENDITURES JUL AUG SEP TOTALS SPENT PER FUNDS % %Of
2002/2003 CATEGORY REMAINING SPENT YEAR
1290601
PERSONNEL 25%
5000 REGULAR SALARIES $637,590 $23,690 $74,865 $48,454 $147,009 $147,009 $490,581 23%
5010 PART TIME SALARIES $348,200 $14,414 $42,965 $25,830 $83,209 $83,209 $264,991 24%
5030 FRINGE BENEFITS $247,460 $20,622 $20,622 $20,622 $61,866 $61,866 $185,594 25%
TOTAL PERSONNEL $1,233,250 $58,726 $138,462 $94,905 $292,084 $292,084 $941,166 24%
OPERATIONS
5100 TRAVEL & MEETINGS $4,000 $1,501 $2,499 38%
Internet Librarian Conference $0
Karatsu - workshop $1,053 $192 $1,245
Clark - workshops $235 $21 $256
Perera - Institute $0
Meeting Supplies $0
Inservice Workshops $0
Public Library Association Conference $0
CLA Conference $0
5105 MILEAGE $5,800 $1,185 $4,615 20%
Auto Allowance $4,800 $369 $369 $369 $1,108 $1,108 $3,692 23%
Reimbursement $1,000 $0 $77 $923 8%
Garcia $29 $48 $77
Pages $0
Other $0
Conference Mileage $0
5152 COMPUTER SOF'rWARE $0 $0
5160 MEMBERSHIP DUES $2,350 $150 $2,200 6%
American Library Assoc. $450 $0 $0 $450 0%
MCLS Associate Membership $150 $150 $150 $150 $0 100%
California Library Assoc. $200 $0 $0 $200 0%
Inland Librap7 system $1,350 $0 $0 $1,350 0%
5200 MAINTENANCE/OPER $209,202 $102,311 $106,891 49%
Encumbrance $0
Printing/Postage $2,000 $0 $447 $1,553 22%
Pdnting $77 $77
Postage $370 $370
Office Supplies $15,000 $0 $8,651 $6,349 58%
Photography $0
Office Depot $6,000 $104 $6,104
Office machine repair $0
Letterhead $0
Miscellaneous $432 $432
Computer supplies $1,097 $747 $1,844
Federal Express $16 $16
Special Paper $48 $208 $256
Special Program Supplies $20,000 $0 $8,427 $11,573 42%
Cataloging Supplies $5,196 $630 $638 $6,465
Children's Supplies $122 $457 $579
Children's Programs - Friends $8 $8
Adult Programs & Outreach $9 $9
Summer Reading Program (FR) $583 $281 $293 $1,157
Housecalls $209 $209
Volunteer Recognition $197 $197
Books/Materials $155,000 $0 $83,888 $71,112 54%
Bookstore rush $5,000 $4,000 $27 $9,027
Young Adult Books $0
Childrens Books $11,822 $1,499 $13,321
Bmdart Books $19,592 $20,000 $39,592
Reference Books $112 $4,616 $1,785 $6,513
Large Print Books $2,700 $2,700
Data Bases-Poem Finder $0
Books on Tape - Friends $2,618 $2,022 $4,640
Video $3,000 $3,000
CD's (music) $358 $157 $515
DVD's $2,000 $2,000
CD ROMS $2,500 $80 $2,580
Magazines/Publications $12,000 $312 $147 $242 $701 $701 $11,299 6%
Training $1,000 $0 $3 $1,000 0%
Bindery $1,000 $3 $0 $1,000 0%
5283 Depreciation - Computer Equi $20,270 $1,689 $1,689 $1,689 $5,067 $5,067 $15,203 25%
5300 CONTRACT SERVICES $142,575 $66,482 $76,093 47%
Encumbrance $0
Art Work $500 $500 $500
Book Processing $23,500 $10,000 $10,000 $10,000 $13,500 43%
Children's Programs $3,000 $1,400 $1,400
Collection Agency $5,000 $5,000 $5,000 $5,000 $0 100%
Dynix System Maintenance $30,000 $22,818 $22,818
OCLC $1,000 $1,000
Offic Equip/Maintenance $15,000 $11,472 $15,000 76%
Xerox Fund $11,152 $255 $11,407
Misc. $65 $65
S.B. County $50,000 $4,167 $4,167 $4,167 $12,500 $12.500 $37,500 25%
Self Check Maintenance $3 $482 $1,010 $1,492
Telephone Maintenance $3,000 $300 $300 $300 $2,700 10%
5400 TELEPHONE $18,000 $2,076 $15,924 12%
General Telephone services $1,055 $1,021 $2,076
Additional services
5402 WATER UTILITIES $3,000 $789 $2,211 26%
Water Use $789 $789
5403 ELECTRIC UTILITIES $77,000 $1,341 $6,175 $6,762 $14,278 $14,278 $62,722 19%
TOTAL LIBRARY BUDGET $1,715,447 $148,674 $218,583 $118,667 $485,924 $480,856 $1,214,321 28%
AFTER SCHOOL LEARNING PROGRAM JUL AUG SEP TOTALS SPENT PER FUNDS % % OF
COSt Center 1290603 2002/2003 CATEGORY REMAINING SPENT YEAR
PERSONNEL 28%
1100 REGULAR SALARIES $17,010 $1,273 $1,304 $1,304 $3,581 $3,881 $13,129 23%
1300 PART TIME SALARIES* $3,280 $0 $0 $0 $0 $0 $3,280 0%
1900 FRINGE BENEFITS $6,360 $530 $530 $530 $1,590 $1,590 $4,770 25%
TOTAL PERSONNEL $26,650 $1,803 $1,834 $1,834 $5,471 $5,471 $21,179 21%
OPERATIONS
5100 TRAVEL & MEETINGS $500 $9 $8 $8 $492 0%
5200 MAINTENANCE/OPER $700 $114 $586 16%
Office Supplies $700 $48 $67 $114
TOTAL LIBRARY BUDGET $27,850 $1,851 $1,901 $1,843 $5,594 $5,594 $21,765 20%
BOOKMOBILE SERVICES JUL AUG SEP TOTALS SPENT PER FUNDS % % OF
Cost Center 1290604 2002~003 CATEGORY REMAINING SPENT YEAR
PERSONNEL
25%
5000 REGULAR SALARIES $41,540 $1,514 $4,543 $3,029 $9,086 $9,086 $32,454 22%
5010 PART TIME SALARIES $20,660 $870 $2,921 $1,826 $5,617 $5,617 $15,043 27%
5030 FRINGE BENEFITS $15,780 $1,315 $1,315 $1,315 $3,945 $3,945 $11,835 25%
TOTAL PERSONNEL $77,980 $3,700 $8,779 $6,170 $18,648 $18,648 $39,332 24%
OPERATIONS
5100 TRAVEL & MEETINGS $500 $0 $0 $0 $500 0%
5105 MILEAGE $100 $0 $0 $100 0%
5200 MAINTENANCE/OPER S6,000 $302 $5,698 5%
Office Supplies $2,000 $43 $243 $287 $1,713 14%
Books/Materials $6,000 $16 $16 $5,984 0%
Priming $3,000 $0 $3,000 0%
5400 TELEPHONE UTILITIES $10,000 $0 $289 $9,711 3%
Cellular Technology $10,000 $289 $289
TOTAL LIBRARY BUDGET $94,580 $3,743 $8,794 $6,703 $19,240 $19,240 ' $75,340 20%
ADULT LITERACY JUL AUG SEP TOTALS SPENT PER FUNDS % % OF
298 601 2002/2003 CATEGORY REMAINING SPENT YEAR
PERSONNEL
25%
5000 REGULAR SALARIES $26,860 $1,062 $2,502 $1,906 $5,470 $5,470 $21,390 20%
5010 PART TIME SALARIES $10,000 $0 $0 $0 $0 $0 $10,000 0%
5030 FRINGE BENEFITS $10,140 $845 $845 $845 $2,535 $2,535 $7,605 25%
TOTAL PERSONNEL $47,000 $1,907 $3,347 $2,751 $8,005 $8,005 $38,995 17%
OPERATIONS
5100 TRAVEL & MEETINGS $1,600 $219 $1,381 14%
Literacy Meetings $97 $97
Southern California LibraP/Literacy Network Conference $122 $122
Adult Learner Conference $0
CLA Conference $0
5105 MILEAGE $380 $0 $O $380 0%
5160 MEMBERSHIP DUES $180 $0 $180 0%
California Literacy $80 $0
SCLLN $100 $0
5200 MAINTENANCE/OPER $1,400 $154 $1,246 11%
Office Supplies $1,300 $19 $19 $I ,281 0%
Families for Literacy Curriculum Materials $1,000 $0 $1,000
Literacy Celebration $0
Books/Materials $500 $135 $135 $365 0%
Tutor Inservice $200 $0
5300 CONTRACT SERVICES $2,930 $1,030 $1,900 35%
Tutor Training $2,500 $600 $600 $600 $1,900 24%
Literacy Pro Service Agreement $430 $430 $430 $430 $0 100%
TOTAL LIBRARY BUDGET $53,490 $2,740 $3,795 $2,873 $9,408 $10,438 $43,902 18%
FAMILIES FOR LITERACY JUL AUG SEP TOTALS SPENT PER FUNDS % % OF
308 602 2002/2003 CATEGORY REMAINING SPENT YEAR
PERSONNEL
25%
5000 REGULAR SALARIES $8,950 $472 $754 $754 $1,980 $1,880 $6,970 22%
5010 PART TIME SALARIES $13,000 $393 $1,151 $1,025 $2,569 $2,569 $10,431 20%
5030 FRINGE BENEFITS $3,570 $298 $298 $298 $893 $893 $2,678 25%
TOTAL PERSONNEL $25,520 $1,163 $2,202 $2,076 $5,441 $5,441 $20,079 21%
OPERATIONS /
5100 TRAVEL & MEETINGS $500 $0 $500 0%
Literacy Meetings $0 $0
5200 MAINTENANCE/OPER $500 $10 $490 2%
Office Supplies $200 $0 $200 0%
Families for Literacy Curriculum Materials $100 $0 $100 0%
Books/Materials $1 (30 $0 $100 0%
FFL Storytimes $100 $10 $10 $90 0%
TOTAL LIBRARY BUDGET $26,520 $1,163 $2,202 $2,086 $5,451 $5,451 $21,069 21%
LIBRARY BOARD OF TRUSTEES JUL AUG SEP TOTALS SPENT PER FUNDS % % OF
Cost Center 4535 2002/2003 CATEGORY REMAINING SPENT YEAR
OPERATIONS 25%
3100 TRAVEL & MEETINGS $3,000 $0 $0 $3,000 0%
Workshops
Lo
Wimberly
Womack
Bradshaw
CLA Legislative Day
Caltac Sessions
3956 DUES $350 $0 $0 $350 0%
Caltac
TOTAL LIBRARY BUDGET $3,350 $0 $0 $0 $3,350 0%
REDEVELOPMENT EXPENDITURES
FY 2002/2003 TOTALS FUNDS % % OF
2630 801 JUL AUG SEP SPENT REMAINING SPENT YEAR
OPERATIONS 25%
Maintenance/Operations $183,700 $64,861 $118,839 35%
Encumbrance $0
Books $92,500 $5,000 $1,398 $6,398 $86,102
Children's Update Fund $10,000 $0 $10,000
Learning Express (SAT, GRE, etc.) $2,094 $2,094 ($2,094)
Biography Resoume Center $6,500 $8,255 $8,255 ($1,755)
Business Disc OnLine $6,500 $8,280 $8,280 ($1,780)
History Resoume Center $12,000 $13,227 $13,227 ($1,227)
Literature Resource Center $17,000 $20,576 $20,576 ($3,576)
SIRS $1,500 $1,382 $1,382 $118
Magazine index $30,000 $0 $30,000
Poem Finder/Novel List $1,700 $1,191 $1,191 $509
Net Library - Electronic Books $0 $0 $0
Michell's Subscription CD ROM $6,000 $1,076 $1,076 $2,153 $3,847
DVD Shelving $0 $1,306 $1,306
Contract Services $0
So $0
CAPITAL OUTLAY
Project Improvement Costs $128,000 $0 $128,000 0%
Staff Area Remodel $8,000 $0 $8,000 0%
Termite TreaVStruc. Renov $120,000 0%
Computer Equipment $66,000 $66,000 $0 100%
Self Check Upgrade $66,000 $66,000 $66,000 $0
Capital Project 27000
Upgrade Elevator Contral 27000
TOTALS $404,700 $9 $0 $0 $130,861 $246,839 32%
CITY OF RANCHO CUCAIVIONGA
STAFF REPORT
DATE: June 5, 1997
TO: President and Members of the Library Board
Jack Lam, AICP, City Manager
FROM: Deborah Kaye~.~L, ibrary
Manager
SUBJECT: ESTABLISHMENT OF FEES FOR TECHNOLOGY CENTER
RECOMMENDATION:
That the Board approve the following fees for use of the Technology Center:
$3 per hour charge for the use of the computers
$. 15 per page for black and white copies
$.25 per page for color copies
BACKGROUND:
The Technology Center is scheduled to open mid July. The Center is expected to be a fee based
service, but was not designed to be totally self supporting. It is recommended that the center be
subsidized in three ways:
1) Hardware and software paid for through the library fundraiser designed for that purpose
2) Staffing costs be partially supported through direct income received from the use of the
computers.
3) Classes offered in Interact searching and other advanced computer information services
that will bring income to the Technology Center.
Item #2 will be established by the passage of this recommendation.
Staff recommends a fee of $3 per hour, based on the following reasons:
I) Current fee is $2 per hour. The Technology Center will offer vastly increased services.
While the current computer offers word processing and spreadsheets, the computers in the
Tech Center will also provide full Internet access and CD Rom program capabilities as
well as all the prior software packages. In addition, staffing located on the floor with the
Technology Center will offer exclusive assistance to computer users. Current staffing
allowed no tutoring on the computers and a minimal amount of"emergency" assistance.
2) While staff believes they could justify a greater fee based on expenses, they strongly
recommend against increasing a fee beyond 50%.
21
FISCAL IMPACT:
With a fee base of $3 per hour, staffestimates that approximately 50% of the service costs will
be paid for by the actual users of the service. (Estimated at 100% use capacity and a contract
negotiation with APS which would grant the Library 30% of the income.)
The remaining 50%+ of the costs will need to be absorbed by classroom instruction fees, printing
fees and the regular library budget.
As with all new programs, staff will carefully examine the fee base, staffing levels and
contractual arrangements with APS after the first year of operation for any changes good fiscal
managment might require.
Respectfully submitted,
Deborah Kaye Clark
Library Manager
Kidsmobile Service Policy
Page 1 of 2
CITY OF RANCHO CUCAMONGA
BOOKMOBILE SERVICE TO SCHOOLS
POLICY
POLICY NO.:
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Et~P~SCTIVE: 10/10/02
REVISED:
APPROVED: 10/10/02
PURPOSE:
The purpose of this policy is to establish guidelines governing the use of the bookmobile, called
the "Kidsmobile", by schools. Guidelines include establishing priorities for site selection,
duration of Kidsmobile visits and the establishment of a waiting list for service.
BACKGROUND:
The Kidsmobile is a vehicle designed as a bookmobile and dedicated to children's services. In
addition to park and neighborhood stops, the Kidsmobile visits school sites, at the request of the
school, to provide book materials to registered youngsters. Schools work with Library staff to
select available day and time, governed by the guidelines listed below.
GUIDELINES FOR USE:
1) Schools within the city limits of Rancho Cucamonga will be given priority for
Kidsmobile stops.
2) The school Principal, or their designee, is responsible for working with Library staff to
establish a schedule of visits that accommodates the needs of the school and the existing
Kidsmobile schedule of service.
3) If the Kidsmobile schedule allows, the Principal may select one of two options available
for school visits:
a. One hour visit every two weeks
b. Two hour visit every two weeks
4) A waiting list will be created if demand for stops exceeds the Library's ability to schedule
visits. Priority on the list will be established using the following guidelines:
Kidsmobile Service Policy
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a. School is within the city limits of Rancho Cucamonga
b. Quality of library services available at the school
c. Date on which application to receive service was made
5) To maximize the use of the Kidsmobile and provide service to as many schools as
possible, minimum use requirements may be enforced.
6) Minimum Use Requirements:
a. Two hour visit: a minimum of 75 children visit the Kidsmobile or a minimum of
100 books are borrowed
b. One hour visit: a minimum of 40 children visit the Kidsmobile or a minimum of
50 books are borrowed.
7) Priority in scheduling will be given to schools that have met the minimum use
requirements during the previous school year.
8) A school that consistently fails to meet the minimum use requirements over a period of
three consecutive months, will experience a reduction in Kidsmobile service. During this
three month period, Library Staff will make every effort to assist school personnel in
planning for more effective use of the service. Service reductions will range from
reducing visits from two hour to one hour stops to eliminating the stop for the remainder
of the school year. Such decisions will be made by staff, based on level of usage and
willingness of school staff to accommodate and market the program. Should a school
wish to contest the service reduction, the Library Board of Trustees will make the final
determination.
9) Any vacancies that result from failure to meet minimum use requirements will be filled
from the waiting list created in Section 4.
STATISTICS Sep 2002 Sep 2001 FY 2001102 FY 2000101
Days Open 28 28 89 89
Items Borrowed 58,205 53,616 182,136 175,368
Average Daily 2,079 1,915 2,046 1,970
% Change 9% 4%
Archibald Library 57,494 53,616 180,298 175,368
Average Daily 2,053 1,915 2,026 1,970
% Changed 7% 3%
Kidsmobile 711 654 1,781 654
% Changed 9% 172%
Patrons Registered 1,206 1,016 3,086 2,778
Average Daily 43 36 35 31
% Change 19% 11%
Information Questions 7,413 7,239 21,150 21,653
Average Daily 265 259 238 243
% Change 2% -2%
Library Visitors 35,449 33,343 107,693 105,302
Average Daily 1,266 1,191 1,210 1,183
% Change 6% 2%
Children's Programs 785 639 2,800 2,729
# of Sessions 28 28 67 78
Aver. Per session 28 23 42 35
% Change 23% 19%
Technology Center Visitors 1,147 779 3,369 2,575
% Change 47% 31%
Items Classified 1,599 1,722 5,862 6,662
% Change -7% -12%
Volunteer Hours 769 652 2,624 2,192
% Change 18% 20%
T H E C I T Y 0 F
I~AN C I~ 0 ~UCAMONGA
DATE: October 10, 2002
TO: President Wimberly and Members of the Library Board of Trustees
FROM: Deborah Kaye Clark, Library Director
SUBJECT: Recommendations to kick off Student Board Member Program
The following items were recommended by the Student Board Member
Subcommittee (Howdyshell, Womack):
Attempt to get first Student Trustee group in place by first meeting in January 2003.
To kick off the program, utilize recommendations from Library Staff for student
nominations. The subcommittee recommends an emphasis on Juniors, since the
program will only be for four months the first year. That way much of the investment
in time will be able to realize some payback if some of the students roll over for the
following year.
Nomination requests to go to school "designee".
Deadline for application this first year will be October 31%
Have interested students attend November Board meeting with orientation provided
by Staff on November 14th.
Schedule interviews for student applicants.
Selection made during November.
December meeting/social at library with students.
Questions for discussion:
What is their official title?
Page 2
October 10, 2002
Recommendations to kick off Student Board Member Program
Shall we make a requirement for monthly meetings (either Board OR
subcommittee?)
Will we need the City Attorney to review?
Will Risk Management need to review?
Student Board Member Policy
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CITY OF RANCHO CUCAMONGA
STUDENT BOARD MEMBER POLICY
POLICY NO.:
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EFFECTIVE: 10/10/02
REVISED:
APPROVED:
PURPOSE:
Each year thc Board of Library Trustees appoints three students from the Chaffey Joint Union
High School District, private high schools and/or home schools located in the District to
participate as members of the Board without vote in all open Board meetings as the Student
Board members.
The Student Board Members are encouraged to participate with the Board in the decision-
making process and carry out duties they and the Board agree upon. The Trustees' Student
Board Liaison is responsible for overseeing this program.
OBJECTIVES:
1. Create channel of communication of ideas and needs between the Library and the
students and faculty at the high schools located in Rancho Cucamonga.
2. Offer students the opportunity to learn and participate in thc administration of the
Library.
3. Provide students with a meaningful role which will nurture involvement and interest
in the library and its importance in our society.
4. Train and gain experience in thc overall operation and administration ora library.
5. Provide the Board of Trustees with a student perspective on library issues.
STUDENT QUALIFICATIONS AND PRIVILEGES:
1. Representation. In an effort to provide maximum representation from the public and
private high schools, as well as the homeschooling experience, a mix of juniors and
seniors will be eligible.
Student Board Member Policy
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2. Qualifications. Capable students with the experience, interest, time and
transportation required for an active role on the board for the high school academic
year, from the first board meeting in September through the first Board meeting in
June of the following year.
3. Privileges. Student Board Members are the liaison from the Library District to the
schools. They participate at all regular Board meeting with all privileges except
voting. Their ideas are encouraged, as is participation on subcommittees and
attendance at special meetings, suggestions for agenda inclusions and discussion of
business and other agenda items.
4. Exceptions. Personnel and Executive Sessions. From time to time the Board holds
an "Executive Session" to discuss personnel matters and litigation related items. The
Student Board Members do not participate in these sessions of the Board.
STUDENT SELECTION PROCESS:
1. Student members are selected from the sophomore classes for service in their junior year.
A member from the junior class is eligible to be nominated to serve another year.
2. Management of Nomination Process
a. School Nomination Committees
i. committees should be formed to supervise the publicity, nomination and
preliminary selection process;
ii. the conm~ittee at each school will be comprised of two faculty members
from that school and at least one of the three current student trustees.
b. Nomination Procedure
i. information packets on the Student Board Member positions will be sent
to the school "designee" by the end of ; the packet will include an
announcement, general information and applications;
ii. the schools will post and advertise the vacancy and service responsibilities
of the Student Board Members
iii.the school nomination committee will conduct preliminary interviews of
all interested applicants who have completed the application and will
submit no later than October 31st a list and completed applications of no
more than five nominees from the school "designees."
iv. The Student Trustee Liaison and another Trustee appointed by the Board
President will conduct final interviews of the nominated candidates and
recommend to the full board three students for positions as Teen Advisory
Board Members at the November meeting of the Board of Trustees; the
recommended students will be invited to attend the December meeting of
the Student Committee as observers; and
v. At the first Board meeting in January, the new Student Board Members
will be introduced and start their academic year of service. Service ends
with the June meeting of the Board of Trustees.
Rancho Cucamong. a Public Library
Value Added Service
Division: Adult Services
Service: Technology Center
Role: Independent Learning Center
Description: Six Pentium computers with Interact Access and various popular software
programs, including Word, Excel and a resume maker.
Fee Proposed: $3 per hour access fee; $. 10 for b& w copies, $.30 for color copies.
Subsidy: 70%
Funding Source: General library funds
Costs:
Direct Cost: $15.04
Indirect Cost: $ 3.01
Total Cost: $18.05 per hour
Fee required to recover costs: $10.00 per person per hour. Due to contract with service
provider limiting library's portion of the income earned to 30% of the computer income and 20%
of the printing, to earn $18, sixty dollars must be collected.
Limitations: Limited by size to 6 users per hour.
Narrative Support:
While staff believes that providing web information through the Reference Division has become
a "basic" service, the concept of providing Internct access on state of the art computers attended
by a trained staffmember creates a "value added" service. Therefore, staffrecommends the
service be designed to contribute to the overall cost of lihrary operations, but be subsidized by
the library. A charge of $3 per hour plus printing fees will result in a subsidy ranging from 70%
to 100%, depending on the fill rate of thc Technology Center. While the role identified is
"independent Learning Center", the service also is of value to the business and the young adult
community. Young children have a free, but limited Internct access service available in the
Children's Room.
VALUE ADDED SERVICES Salaries Supervisory Total Indirect Total Cost Open hours Service Income
Cost Analysis per hr. (5% Lib. II) Direct % Per hr. 2001/2002 Costs Earned
2001/2002 2001/2002
Adult Services
Technology Center $13.64 $1.40 $15.04 $3.01 $18.05 2,920 $52,700.16 $9,230.27
Recommended Subsidy: 70.00%
Actual Subsidy: 82.49%