HomeMy WebLinkAbout2006/09/27 - Agenda Packet - (Spec.Workshop) Aimal care Serv.
AGENDA
RANCHO CUCAMONGA
CITY COUNCIL
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SPECIAL WORKSHOP
Wednesday, September 27, 2006 ~ 6:30 p.m.
Rancho Cucamonga Central Park ~ Etiwanda Hall
11200 Base Line Road ~ Rancho Cucamonga, CA 91701
A. CALL TO ORDER
1. Pledge of Allegiance
2. Roll Call:
Alexander _' Gutierrez_, Michael_, Spagnolo_, Williams_.
B. PUBLIC COMMUNICATIONS
This is the time and place for the general public to address the City Council. State law
prohibits the Council from addressing any issue not previously included on the agenda.
The Council may receive testimony and set the matter for a subsequent meeting.
Comments are to be limited to five minutes per individual.
C. ITEM@) OF BUSINESS
1. UPDATE AND PRESENTATION ON THE ANIMAL CARE AND SERVICES
PROGRAM
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At the conclusion of the workshop, the meeting will recess and then reconvene at
the Animal Care and Adoption Center (main lobby), located at 11780 Arrow Route,
Rancho Cucamonga, California, for a walking tour of the facility.
D. ADJOURNMENT
I, Debra J. Adams, City Clerk of the City of Rancho Cucamonga, hereby certify that a true,
accurate copy of the foregoing agenda was posted on September 21,2006, per Government
Code 54954.2 at 10500 Civic Center Drive, Rancho Cucamonga, California.
MEMORANDUM
. CITY M.\N.\GER'S OFFICE
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Date:
September 20, 2006
RANCHO
CUCAMONGA
To: Mayor and Members of the City Council
From: Pamela S. Easter, Assistant City Manager/Acting Animal Care and Services Director
Subject: Animal Care and Services Program Update
In anticipation of the September 27 Council Study Session, this Animals Care and Services
Program Update is being provided. The first memorandum provides an overall review of our first
four months of operation, the various programs and services, what has been accomplished, and
challenges and opportunities. The memo ends with a look ahead at what the Department would
like to accomplish in the next six to nine months and a list of recommended policies that will be
presented to the Council in future months. The second memorandum focuses on the animal related
aspects of the Center, and discusses the first four months of statistics.
A third section of this Update packet provides staff responses to concerns that have been
expressed by Ms. Nicole Myerchin in a letter to the Mayor (also recently submitted as a Public
Records Request) and comments at a recent Council meeting.
The first four months have provided us with an opportunity to begin establishing programs and
systems as well as given a sense of the workload, issues, and opportunities. Staff is finding that
the Department's workload of caring for the increased number of animals, enhanced adoption
process, working with an increased number of visitors, and responding to the very strong
community interest in programs and volunteer opportunities are much higher than anticipated when
original recommendations for staffing were prepared. In order to respond to the Council's
established goals of high customer service and animal care in a No Kill goal environment, the staff
is completing a review of existing staff levels and plans to bring recommendations for Council
consideration in the next 60 days.
If staff can be of assistance or answer any questions that you might have prior to the Council Study
Session, do not hesitate to contact Animal Center Manager Jen Woodard or myself.
Attachments:
1) Four month update on Animal Care and Services Program
2) Update on Animal Related Statistics and related items
3) Responses to Ms. Myerchin's concerns expressed in mid August letter to the Mayor (also
submitted as a Public Records Request on September 5, 2006) and comments made during
the September 6, 2006 Council Meeting Public Comments Section. .
Cc: Jack Lam, City Manager
Jen Woodard, Animal Center Manager
Barbara Hansen, Community Programs Coordinator
Alfred Ramos, Interim Senior Field Services Officer
Kimberly Thomas, Management Analyst III
Fabian Villenas, Management Analyst III
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Four Month Update on Animal Care and Services Program
By: Acting Animal Services Director Pamela S. Easter
This Update provides an overview of our first four months of operation, the various programs
and services being provided that are important components of our No Kill goal
accomplishments, challenges and opportunities; and a look ahead at what the Department
would like to accomplish in the next six to nine months. Included is a six to nine month work
plan and a list of the recommended pOliCies that will be presented to the Council in future
months.
CENTER OPERATIONS AND STAFFING
The Center is now in its fifth month of a unique municipal shelter operation with a goal of No Kill.
During this time, the staff has moved in and set up operations, developed policies and
procedures, begun to develop volunteer and foster programs, reached out to rescue groups,
participated in community events, and began a medical care program in an extremely short and
challenging time frame. There is much work in progress and still much to do. However, the
staff has worked very hard to operate an animal and customer service oriented Center that has
been extremely busy and active from our first day of operation on May 3, 2006. We have a
dedicated and experienced staff, which is committed to our Animal Services program and the
goal of No Kill.
The number of people visiting the Center has significantly increased since the transition to City
operation. Our staff who worked or volunteered with the County tell us that the type of person
who is visiting the Center has also changed. The people are now more animal oriented, aware
of our No Kill goals, and supportive of our adoption process. (The County did not have any sort
of application process to try to insure a quality match.) The following memorandum that
provides the Statistical Report will outline in more detail about the Center's adoption process.
The City began operation at the beginning of kitten and puppy season, so since opening our
doors, we have done our best to meet the increased needs in terms of our capacity. We have
received a significant increase in strays and owner surrenders, especially in the area of cats and
kittens. We surmise that some of this increase is due to our No Kill goal, which makes people
feel more comfortable in surrendering or bringing in strays. We are now in our third wave of
kitten season, and will experience one more in late September.
We are now at full staff at the Center, with the exception of the Animal Care and Services
Director. The Secretary and one vacant Animal Caretaker have been hired in the last month.
(We do have one of our animal staff members, however, on extended bereavement leave.) As
mentioned in my first Six Week Update Memo to the City Council in June, we did have some
initial personnel matters that resulted in several of our original staff leaving their positions and
staff resignations. These have required us to re-recruit. Due to these personnel vacancies and
the increased workload, we have relied on additional temporary staff to assist with field staff
dispatch and with kennel cleaning, due to the workload of caring for the animals.
The Animal Care and Services Director position closed on Friday, September 8. The recruiter is
in the process of doing screening and initial interviews. The City oral board will be held on
October 6, 2006.
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Effective Monday, September 4, on a trial basis, we changed Center hours to Monday - Friday
1 :00 - 8:00 p.m. and Saturday - Sunday, noon - 6:00 p.m. The goal of this change is to be
open later during the week and longer on weekends, in order to better meet the needs of the
working public and families. We will evaluate the change in hours after six months to determine
if the new schedule is effective in allowing better times for the public to visit the Center and
potentially adopt our animals.
The Center medical staff, which includes our part-time veterinarian (Dr. Susan Bohrer) and two
full-time registered veterinarian technicians, is obviously stretched due to the volume of animals
coming and going through the facility and the high level of care we provide. They conduct
intake and exit exams of the animals that are at the Center. The medical staff also vaccinates,
diagnose and treat many non surgical conditions on site, from heat stroke to abscesses, broken
bones, mange, kennel cough, upper respiratory infections, ringworm, arthritis, coccidian, and
other parasites, ear mites, fleas/ticks, and allergies. We continue to use the local veterinary
community for the spaying and neutering of our adopted Center animals. However, due to the
limited number of appointments that our contract vet offices and other local vet offices are able
to give us due to their busy workloads, we often run behind on our adopted animals that need to
be sterilized prior to adoption. We hope to continue our partnership with Western University, the
new veterinarian school in Pomona. This summer the Western students did a number of
medical and sterilization procedures for us at a much reduced fee. Although we understand that
it will be more limited during the school year, we definitely want to continue working with them.
There are many opportunities with the University, including their mobile surgery center
(V.A.C.S.). One of our goals in the medical services area is to explore ways in which we
increase the number of sterilizations that are done for our Center animals, so that when they
can go home immediately with their new family and not be required to stay at the Center until
their medical appointment.
Local vets also provide emergency service and have allowed us to successfully address more
serious medical concerns. Some examples include a dog bit by a rattlesnake, kitten with a
broken leg, dog with pyometria, cat with an infected abscess, dog with broken ribs from a dog
attack, semi-paralyzed kitten, heat stroke, and cat in renal failure, just to name a few.
Due to the demands of spay and neuters as well as the potential efficiencies of doing minor
surgeries, we are evaluating the potential of performing some spays/neuters as well as minor
surgeries on site. This would be possible through outfitting our donated RV and/or through
providing surgical capability through the continued renovation that is planned for the Center. In
the next several months, staff will be presenting recommendations to the City Council.
Adoptions
The following memorandum provides more detail on the animal related aspects of the Center,
including a review of our adoption process. However, one interesting observation I would like to
share is that, under City operation, our visitors seem increasingly interested in our cats and
kittens. No doubt our "Two Furr One" cat/kitten special has helped. This interest in our felines
is very positive in improving the numbers of cats and kittens adopted. However, our success in
adoption has not been able to keep up with the number of cats and kittens that we received
during the first four months. As you will read in the Statistics memorandum, the number of cats
and kittens that we are receiving, over the County 2005 numbers, is significant.
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Community Programs
Community Programs Coordinator Barbara Hansen has worked hard in the area of community
programs, in both setting up the various programs and actively administering them. In the
following subsections, the various community programs are discussed. In some ways, we are
victims of our own success. We are finding that the sheer workload involved with handling the
volunteer program, foster care program, media relations, community events, foster events, and
community education/outreach is an overwhelming task for one person and requires stronger
volunteer and staff support than is currently available. The staff will be looking at the staffing
needs in the community programs area as part of the staff analysis being completed in the next
60 days.
Foster ProQram
Our Foster program is a work in progress and is important in that it allows the Center to provide
care for our very young animals. California State Law states that kittens cannot be adopted until
they are eight weeks of age. Therefore, it is necessary to provide hands-on care for kittens prior
to that age. Our Community Programs Coordinator Barbara Hansen has actively recruited
foster care parents through the media and volunteer program, and we have received a strong
initial response from the public. We conduct individual orientations on the necessary care of the
mother and kittens, in-depth orientations by Barbara, Jen, Dr. Bohrer (our part time veterinarian)
and the veterinarian technician medical staff, and provide a detailed foster manual.
We offer supplies for the foster parents and ask them to bring in their kittens at scheduled times
for vaccinations. Our medical staff provides support to the foster parents on medical issues that
arise. The foster program has enabled us to "save" hundreds of kittens that sadly would have
been euthanized by other animal shelters. The number of kittens being brought to the Center
on a weekly basis is staggering (approximately 60% of cat intake). For example, in the month of
July we received 288 cats (of which 172 were kittens) and in August 388 cats (of which 232
were kittens). In addition, although it does fluctuate monthly, we see that 70% of the kittens
coming in are under 8 weeks of age (and not adoptable yet). The number and age of kittens
requires a much higher level of care than adult cats, thus the strong need for the foster program.
Since our program is new, most of our foster parents are also new to fostering and are learning
the amount of work that is involved in being a foster parent, which is often up to eight weeks.
Some take to it, many others find that the young animals take too much time, develop illness
that needs to be dealt with, or interfere with vacations and commitments, etc. Over the last
several months, we have had a range of 20 - 45 foster families and 6 staff members who are
fostering kittens. However, after fostering a litter or two, many of our foster parents are unable to
dedicate the necessary time commitment due to work, family responsibilities, vacations, etc.
From our larger group of foster parents, we want to develop a core group of foster parents who
understand the commitment, time and effort that being a foster parent to young animals
requires. For other foster parents, a better match might be a special needs dog or an adult cat
that would require a shorter time commitment. Clearly, the foster program is very important to
our Program, especially as it assists in caring for kittens less than eight weeks of age. In many
other shelters; these kittens are automatically euthanized.
One of our longer term goals for the foster program is to continue developing our foster
program, including both a strong core group of volunteers who are able to care for very young
kittens and puppies as well as a group who would like to work with some of our special needs
animals on a shorter time commitment. Although this will be a goal in the upcoming six to nine
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month work plan, it is anticipated that it may take longer to achieve a stable core group of foster
parents who can especially be of assistance in the kitten and puppy summer season.
Volunteers and Rescue Groups
Our staff has responded to the tremendous interest in volunteering, by holding numerous
orientations, working hard to establish a volunteer program that responds to the interest and is
of value to the operation of the Center. We continue to experience a very strong interest in
volunteering at the Center, both by adults and children under the age of eighteen. Hundreds of
volunteer applications have been received since April 2006. For example, at last Saturday's
volunteer orientation, the Community Programs Coordinator had 99 people attend.
Interested volunteers are provided the choice of various volunteer opportunities, such as dog
and cat handling, foster parenting, community events and off sites, front office and clerical help,
transportation, landscaping and maintenance, etc. Initial volunteer orientations are held twice a
month with staff follow-up training at the Center on specific areas of animal handling.
Community Volunteer Coordinator Barbara Hansen and staff are also providing specific training
for the younger volunteers and their parents. Our younger than eighteen years of age volunteer
program is very unique, as most other animal shelters do not provide volunteer opportunities for
this age group other than letting them make toys, crafts and other non-animal related work. Our
younger volunteer program is still a work in progress, as we try to respond to the enormous
amount of interest in our younger volunteer program and work to fine-tune. the training that is
provided, the hours that can be worked, and the different tasks that the younger volunteers can
be allowed to do.
One of our current tasks is to input all of the information from the interested volunteers'
applications, so that we have a computerized data base of the volunteers' interests and email
addresses. Due to the sheer number, it would be very helpful to be able to send broadcast
emails to our volunteers, to inform them of training opportunities, upcoming community events,
and Center needs/requests. This will ensure that none of our volunteers slip through the cracks
and are not contacted after expressing interest in the Center's volunteer program.
We have begun developing a small core of adult volunteers, who regularly volunteer and are
strong assets. Several of the volunteers are particularly good with dogs that may need some
behavioral modification to increase their adoptability.
The volunteer program, while tremendously worthwhile, also requires a large amount of time by
the Community Programs Coordinator and Center staff who assist in the training and then
working with them during their volunteer time at the Center. The volunteers often work with the
Center staff in various Center duties and in interaction with the Center animals.
Our objectives and work plan for the volunteer program over the next six to nine months will be
to utilize our inputted volunteer data to begin identifying each of the volunteers areas of interest,
develop specific training programs for each of the volunteer interest areas, hold specific training
sessions for these areas, and establish volunteer work schedules. For the under eighteen year
group of volunteers, we also want to identify specific areas of work, develop and hold training
programs including educational opportunities, and establish volunteer work schedules. In other
words, we want to maximize the effectiveness of how we utilize the tremendous amount of
volunteer interest in the Animal Service program as well as ensure a positive volunteer
experience for our volunteers. Through this work, it is anticipated that we can begin to expand
the group of volunteers who provide consistent help at the Center as well as those who can
offer only occasional assistance. In talking to other Animal Shelters with successful volunteer
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programs, such as Pasadena Humane Society, the development of a mature volunteer program
takes a number of years. However, by beginning to establish a good means of communication
with the volunteers, developing trainings curricula, and establishing firm volunteer work
schedules/expectations, we are laying a good foundation.
In the area of rescue groups, Volunteer Pam Chambers works with the Center Manager to place
animals (cats, dogs, and wildlife) with rescue groups and does an excellent job. Many of our
staff also has rescue group relationships due to the number of years that they have in the
animal service field and we have been able to expand our rescue network through their efforts.
Our policy for wildlife is to place them with rehabilitation groups or to relocate to rural areas.
Prior to the City operation, most wildlife were euthanized. As you will read in Jen's
memorandum, our rescue efforts have been somewhat affected by the rescue groups'
perception that we do not need assistance because of our No Kill goal. We are working to
educate them on our needs.
We plan to hold an Open House at the Center for rescue groups in late fall/early winter, to
provide an opportunity to meet the staff, tour the Center, and learn about our goals and
programs. Again, we would like to use the power of technology to be able to communicate with
rescue groups via email as well as telephone, to maximize the exposure of our animals to
rescue groups. This will be part of our work plan for the upcoming next six to nine months --- to
continue outreach to rescue groups and find ways in which to better communicate with them on
the available animals at our Center.
Outreach. Education. Media Coveraqe. and Communitv Events
One of our major community program related focuses has been to expand the visibility of our
animals using a variety of means, from off site adoptions, to media coverage, to our RC Pets
website, to community events. All of these activities require numerous hours of preparation and
effort.
Since even before the Center was open, the Department has participated in a wide variety of
City community events, with our booth, staff, volunteers and, often, animals, including the
Wellness Fair (April), Cinco de Mayo (May), Quakes baseball related activities (June), 4th of July
(July), and two Quakes "Bark in the Park" events (August). We also recently participated in the
A YSO Soccer picture day at the soccer fields next to the Center, and opened up early to provide
an opportunity for the families to tour the Center and meet our animals. Barbara has also held a
number of volunteer oriented events, including March's Operation Pet Project and a number of
Blanket Making Fridays at the Center.
We are also really excited about the partnership that we have developed with the City's Library
staff. We were an active participant in the Summer Reading Program (Paws, Claws, Scales
and Tales), including distributing a series of popular bookmarks to the Program participants,
participating in several Story Times, holding educational Pet Pal Tuesdays for children, and
having our Booth at the End of the Summer Reading Program Party at Victoria Gardens. We
are also talking with the Library staff about other opportunities this Fall, including a continuation
of the popular Pet Pal days and a child-pet reading program.
We are also receiving interest in our Center from the educational community and children's
organizations, and over the summer did a tour at the Center and a visit to a local school. We
also recently conducted tours for Girl Scout and Boy Scout Troops. We anticipate this type of
interest will only increase now that school is back in session. We plan to do outreach to the
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Schools advising of the availability of tours at the Center, as part of our community education
goals.
The RCPets.info website also has a number of educational information items for our residents,
Center activities, volunteer opportunities, wildlife, Pets of the Week, upcoming events, foster
program, happy adoption stories, etc. We want to continue to find ways to expand the
information on our Center animals and programs on the website, as it is an excellent way for us
to communicate and another source of information for our rescue groups and various volunteer
groups. We have also just recently installed an easy access E-Kiosk in our Center Lobby for
customer use.
In the last month, we have begun to participate in offsite adoption fairs and will continue to look
for additional opportunities. Several PetSmarts, including the Mira Loma and Rancho
Cucamonga locations, have contacted us to express interest in having our animals at their sites
for ongoing adoption events as well as special adoption events. This last weekend, for
example, for the national PetS mart adoption fair event, we participated at both the Mira Loma
and Rancho Cucamonga PetSmarts. We do periodic offsite adoptions at the local pet retailer,
Rancho Feed. We have also been approached by a cat rescue group who would like to take
some of our cats for adoption at a San Bernardino PetSmart. These offsite adoption events are
wonderful opportunities to "show off' our animals, but are also extremely time intensive, often
requiring at least two people to staff each event for five to eight hours at a time. We rely on both
our staff and volunteers to do these events. However, it takes a toll on the other work that
needs to be done at the Center.
We have had two Daily Bulletin articles featuring our Foster Care program, which has brought in
a number of interested foster families. We have had articles in the City's Grapevine, The
Rancho Reporter, and Annual Report. We have also, at the suggestion of Nicole Myerchin,
begun placing pictures of some of our animals on RCTV3. We will plan to commemorate
October as Shelter Adoption Month and will be working with local radio stations to do short
Public Service Announcements (PSAs). In the upcoming months, we plan to develop several
television PSAs highlighting spay and neuter, volunteer and foster care program, and other
animal care programs, etc.
In the area of community events, we recently held the ribbon cutting event for the Center. We
have two community outreach events planned in the next month. These include a large
community event on October 21 that will include tours of the Center, information on pet related
services, children's activities, food booths, etc. The Center has also been asked to have a booth
at an Alzheimer's Association Memory Walk, "Paws for the Cause", at Cal State San Bernardino
on October 21. As mentioned previously, there is also a Rescue Group Open House in the
planning stages. There are committees planning for these events, including Animal Services
staff, City Manager's Office staff, and volunteers. Community Programs Coordinator Barbara
Hansen is also working with the Village on the Green senior apartment community which has
expressed interest in doing a fund raiser at their facility in the Spring of 2007. We are planning
an Animal Art themed fund raiser. Again, while being wonderful opportunities for the Department
to outreach and educate the community in a fun way, events such as these take a tremendous
amount of planning and time.
There are many, many wonderful opportunities and programs that the staff would like to do in
the area of community education and outreach. The Community Outreach Program will be ever
evolving and developing as opportunities arise, annual events and traditions develop, and the
community increasingly supports the goals and Objectives of the Animal Services Program. In
the upcoming six to nine months, the following seven areas are what the staff would like to
focus on. However, due to the time intensive nature of these work plan areas and the multiple
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demands placed on the Community Program staff , the work that will be able to be
accomplished will partially depend on the staff and volunteer time that can be specifically
focused on them. The following are the areas of focus: 1) continue to participate in community
and City events to promote the City's Animal Services Program; 2) use media to reach the
largest numbers of people on important animal education areas, i.e. spay and neuter,
vaccinations, awareness of the Animal Center, etc.; 3) successfully complete the October 21
Community/Grand Opening Event and other outreach events that become available; 4)
participate in offsite events, through an efficient use of staff and volunteers; 5) begin discussing
a school outreach and education program that can be developed during the 2007-08 school
year; and 6) look at ways to expand the information that is provided on the RCPets.info website;
and 7) identify special programs that could increase the number of adoptions, such as a Senior
to Senior Program.
Low Cost Vaccination and Spay/Neuter Clinics
The staff has developed an information sheet on low cost vaccinations and spay/neuter clinics
available, including those that are provided by our contract.veterinarians and local pet retailers.
We also provide low cost spay and neuter vouchers for our residents through the Riverside/San
Bernardino County region's POPCO program and directly to all residents who adopt at the
Center.
Due to the importance of low cost sterilization and spay/neuter programs to the goal of No Kill
and our strong interest in being active in initiating programs, we have sought to find
organizations that could provide a mobile surgery center in our community on a periodic basis.
The Western University VACS Mobile Surgery Center is now active again, after hiring a
veterinarian to run it. The VACS Mobile Center's current focus is on providing low cost medical
services for low income seniors, and we are in discussions on how to participate in this program
as well as their willingness to provide spay and neuter procedures for our own Center animals
and community animals. The Inland Valley Humane Society Mobile Van, which the City
contracted with several times to do a community spay/neuter program during County operation,
has been inactive for a number of months due to a vacant veterinarian position. They do not
anticipate that it will be operational for at least several more months, although they are aware of
our interest in contracting with them once it is up and running again.
Since we are finding limited opportunity through these other organizations, we are actively
exploring other options, including the cost of outfitting our donated motor home and/or providing
space to do our own spay and neuter operations. Staff will be bringing these recommendations
to you in 60 days, after the costs and alternatives have been researched and analyzed.
In the next six - nine months, the objective is to identify the opportunities for ways to expand the
opportunities for low cost spay/neuter and vaccinations of animals in Rancho Cucamonga and
to raise the awareness of these opportunities in the community.
Additional Expansion Plans
As you will recall, our renovation and modification of the Center included several components,
including the work that has been done to date as well as an expansion to the north of the facility
to accommodate a freezer relocation, euthanasia room, medical room, expanded intake space,
etc. Plans are being finalized. Some of the desired changes in the Center cannot occur without
additional modification. It will allow us to have an intake area for dogs, the opportunity to do
grooming, area to do euthanasia not in the presence of other animals, and an area to possibly
perform spay and neuter and other minor surgeries.
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Staff Support
In addition to the hard work of the Animal Services staff, the City Manager's staff continues to
provide staff support on a daily basis to assist in budget, purchasing, billing and payments,
recruitments, community event planning, media relations, website updates, communications,
contract management, and the construction project management.
Licensing
In addition to field services, the Department also assumed responsibility for animal licensing on
July 1, 2006. The Department uses the Chameleon software program for all department
functions, including tracking animals, field services, and animal licensing. We hit some initial
bumps in the road on our mailing and processing of renewals, due to some programming and
staffing issues as well as the learning curve related to the licensing program software. To try to
catch up, we hired a three week temporary staff person as well as the City Manager's clerical
staff has been working several days a week and on Fridays. With this assistance and the hiring
of the permanent Secretary, we are now catching up and are more comfortable with the
program.
In the larger view, staff will need to begin working on the various options for license canvassing
and programs to encourage licensing of animals in Rancho Cucamonga.
FIELD SERVICES
We began providing field services on July 1, 2006 and are currently operating with two Field
Officers. We are currently finalizing the recruitment process for the Senior Field Service Officer
who will supervise the field services function, personnel, facilitate investigations, and deal with
cases that go to court. This recruitment is to fill the position of the previous Senior Officer who
left after several weeks of employment, citing illness in his family. Until the process is complete,
Officer Ramos is currently serving as Interim Senior Field Service Officer.
The Field Services program provides 24 houri? day a week service. The Field staff's schedule
includes seven day a week service during daytime hours. During the day, calls for service are
answered by a temporary dispatch position at the Center or by the Animal Center staff. In the
evening, the Animal Center staff turns over the phones to an after hour Call Center that screens
calls in keeping with protocols that we provided and dispatches our field staff to respond. The
information/protocol sheets that we have provided makes it clear that portions of the City are
referred to by other names such as Alta Loma, Cucamonga, and Etiwanda.
The Field staff responds to an average of 15 - 20 calls for service each day, in addition to a
larger number of calls that are answered at the Center by the temporary Dispatcher or in her
absence, by Center staff. The Officers are also called out two to three times a week after hours
by the after hours Call Center. With only two field staff, there is one day of the week in which
there are two officers on duty. The other days have one field officer on duty. The majority of
calls pertain to strays, with other major category calls including dead animals and investigations
that include barking dogs. The Officers also assist the Fire and Police Departments when
animals are involved in their calls for service.
In talking to the Officers, they also receive calls related to possums, coyotes, and other wildlife
(snakes, skunks, raccoons, bees, etc.) They have not received any calls for sightings of
mountain lions to date. They also respond to calls concerning dog abandonment, animal
cruelty, etc. and try to work and educate the parties. To date, no charges have had to be filed.
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We have followed up on the citizen complaint that was mentioned at the last Council meeting by
Mayor Pro Tem Diane Williams. Since there is not a staff member or volunteer at the Center
named Angela, we assume that when the citizen called during the evening that he/she reached
the after hours Call Center. In talking to their Manager, the after hours Call Center has a record
of one call from the citizen's phone number who was assisted by one of the Call Center
supervisors, Angela: who has been with the after hours Call Center for a long time and is aware
of Alia Loma being part of Rancho Cucamonga. The after hours Call Center has no other
record of a call from this household, although it is very possible that the citizen called from
another phone number and talked to another operator. In response to our concern, the after
hours Call Center management staff has advised that they will reinforce with their staff the fact
that callers from the City may refer to parts of the City as Alta Loma, Cucamonga, or Etiwanda.
Our Interim Senior Officer also works on an ongoing basis with the Call Center Manager to
address concerns that arise.
The original staffing plan developed under the guidance of Nathan Winograd did not include a
dispatcher position to assist Field Services. It was felt that the front counter staff could also
answer the calls for service that were received and dispatch the Officers. However, due to the
sheer volume of visitors at the Center, it is very hard for the front counter staff to also answer
the field services calls. As part of the staffing analysis, staff will be evaluating different options
related to the dispatch function.
In the upcoming six - nine months, the work plan for the Field Services program will include
developing material on various animal field issues that can be distributed to the community;
participate with the Center staff on community education and events; and establish additional
protocols and procedures, as necessary.
CHALLENGES AND OPPORTUNITIES
While we have accomplished a great deal in the last four months, we have many challenges to
address as well as many things yet to accomplish. The following paragraphs are a brief
summary of the issues, challenges, and opportunities for the' Department that has been
discussed in the previous sections of this memo.
High Number of Animals and Staffing Constraints
The City took over ope~ations of the Center at the time of "a perfect storm" --- at the beginning
of kitten and puppy season. As Center Manager Jen Woodard will discuss in much more detail
in the following memorandum, the number of cat and kitten strays as well as owner surrenders
of their animals is up significantly. Even with our adoption and rescue percentages steadily
increasing, we simply live on the edge every day in terms of our ability to house more animals.
Although we have a similar number of animal care staff as when the County operated the
Center --- the work that the City Center staff does in caring for the animals, which includes
cleaning protocols, counseling and interaction with potential adopters, and working with the
animals has significantly increased over when the County operated the program. In addition to
the large number of animals to care for, we are also experiencing a significant increase in the
number of people visiting the Center, from Rancho Cucamonga as well as from all of Southern
California. Many times during the day, you will find lines of people coming out of the door,
especially on the weekends. Some of the interaction only requires a quick answer or the
renewal of an animal license. However, the adoption, owner surrendered, or stray turn ins
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require much more time with a customer and lead to the many people waiting for customer
service. We continually try to find ways in which to deal with the large numbers of people,
including triaging the people waiting in line, having trained volunteers assist, and playing an
animal related video in the lobby for people to watch while waiting in line. (A suggestion by our
volunteer Mrs. Kelly Heilig.) Our dispatcher also assists as she can, in between field service
related calls. This dual challenge of a large number of animals and visitors, challenges the
Center staff to be able to keep up with the workload, even with the addition of the temporary
staff that has been hired to assist.
Since all of our animals have to pass through the hands of our veterinary medical staff for intake
and exit exams and for medical conditions and vaccinations, our medical staff struggles to keep
up. In response, we have placed one of our animal caretakers with vet technician training, part-
time in the medical room, to assist with the care of the animals. This is made possible by the
fact that City Manager Jack Lam has approved temporary staff to assist in the daily kennel
duties, including strict cleaning protocols, twice a day feeding, laundry of towels and blankets,
washing of bowls, etc. Dr. Susan Bohrer, our part time contract veterinarian, Jen and I are
analyzing additional ways to provide medical care for the animals. In view of the backlog of
spay and neuters by the local veterinarians, as well as the high cost of sending injured animals
to emergency clinics, we are discussing having Dr. Bohrer do a selected amount of surgeries at
a local veterinarian office and setting up the ability to do some spay and neuters at the Center.
Over the next sixty days, the staff will be evaluating the staffing levels in the various programs
and developing recommendations for the City Council to consider ---- so that the Animal
Services Program can meet the goals and objectives established by the Council, in keeping with
the goal of No Kill that has been established for our community.
Facility Improvements
Our visitors to the Center give us very positive comments about the two free roaming adult cat
rooms off of the Lobby as well as the "condo" type of cages that we have in the two cat rooms.
However, we find that our one get-acquainted room off of the Lobby as well as our courtyard
get-acquainted area are not sufficient with the amount of people who want to use them to spend
time with animals that are being considered for adoption. The people who want to use the get
acquainted room often have to wait for a long period of time. Also, the courtyard area does not
have shade and is very hot during the summer months. We are looking at doing some type of
shade structure for the courtyard area and adding a second outside shaded get-acquainted area
as part of the upcoming construction work. Unfortunately, we do not have other options for
additional get-acquainted rooms at this time.
As mentioned previously, we are also working on the continuing modifications to the Center that
were presented to by the City Council earlier in the year that will bring the desired changes in
the Center. However, it should always be recognized that our Animal Center is a facility that was
designed in the late 1980's as an animal holding facility for the stray hold period. Many aspects
of animal care have changed over the years and the design of new facilities are much different
than ours in providing fresh air opportunities for the animals, many more free roaming areas,
community rooms for education and programs, etc. However, the modifications of the facility
that have been completed to date have provided a significantly more effective and efficient
facility for the programs that we offer. And when considering many other animal shelters, we
are very blessed in what we have for our facility and the care that can be provided for the
animals.
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Spay/Neuter and Low Cost Vaccination Programs
We are very committed to providing these programs through the Center and, as mentioned
previously, will work very hard in the upcoming months to find ways in which we can do these
beyond providing information on other vendors who provide these.
Volunteer, Community Education and Outreach Programs
The blessing of strong interest in our various community programs is also placing a strain on our
Community Programs staff of one. The amount of work involved in working with and training the
volunteers, doing community outreach and education, handling the foster care program, doing
adoption fairs, and working on community outreach events is extensive.
WHAT 15 NEXT
A great deal has been accomplished in the first four months of the Department, as outlined in
this memorandum. However, there is much that still needs to be done. In the upcoming
months, we will continue to focus on making certain that the many program components of the
Department are reinforced and that the additional tasks and goals discussed in this memo are
. accomplished. Many of the established goals and objectives can be accomplished in the
shorter term and some that will take longer. Many of the goals and programs, while started
now, will not fully reap rewards for a number of years. In this memo, I have discussed a number
of goals and objectives that we would like to establish as six to nine month goals. All of these
programs and goals are important in our work towards the established goal of being a No Kill
program. These are compiled in the following summary list so that you can review them at one
time.
Six to Nine Month Work Plan for the Animal Care and Services Prollram
Customer Service
Evaluate the change in the Center's business hours to determine its effectiveness.
Explore ways to alleviate long wait times and address every customer's needs in a
timely fashion.
Medical Services
Evaluate the feasibility and effectiveness of performing some spayslneuters and
minor surgeries on site, through donated RV and/or continued Center renovations.
Continue to work on our relationship with Western University and the various
opportunities for partnerships.
Foster Program
Continue developing our foster group, including developing a core group of
volunteers for young animal care and a group that would like to work with Center's
special needs animals. (This is a continuing, multi year work program item that will
be initiated in the upcoming six - nine months.)
Volunteer Program
Identify volunteers' areas of interest, develop specific training programs for specific
areas of interest areas, hold training sessions, establish work schedules for adult and
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under eighteen volunteers, and utilize electronic communication vehicles. (This will
be a continuing, multi year work program item, to begin in the upcoming six - nine
months.)
Rescue Groups
Continue outreach to rescue groups and identify ways in which to enhance our
communication with them, including the use of electronic communications (i.e.
emails, electronic newsletters, etc.)
Community Outreach Program
1) Continue to participate in community and City events to promote the City's Animal
Services Program.
2) Use various media, including City communication vehicles, to reach the largest
numbers of people on important animal education areas, i.e. spay and neuter,
vaccinations, awareness of the Animal Center, etc.
3) Successfully complete the October 21, 2006 Community/Grand Opening Event
and other outreach events.
4) Participate in offsite events, through an efficient use of staff and volunteers.
5) Begin discussing school outreach and education program opportunities with the
school community.
6) Continue to enhance information that is provided on the RCPets.info website.
7) Identify special programs that could increase the number of adoptions, such as a
Senior to Senior Program.
Spay and Neuter Program
Identify ways to educate the public on the importance of spay/neutering and expand
the opportunities for low cost spay/neuter and vaccinations of animals in Rancho
Cucamonga. Promote awareness of these opportunities in the community.
Licensing
Evaluate various options for license canvassing and programs to encourage
licensing of animals in Rancho Cucamonga.
Fie/d Services
Develop material on various animal field issues that can be distributed to the
community; participate with the Center staff on community education and events;
and establish additional protocols and procedures, as necessary.
There will also be several items that will be coming to the City Council in the upcoming months.
1) Evaluation of Animal Services current staffing and additional needs. Anticipated time to
the Council: 60 days
2) Mr. Winograd's Phase IV Report identified several additional aspects of the No Kill
Program including Trap, Neuter and Release, number of animals allowed per household,
etc. that should be further discussed by the City Council once the Animal Services
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Program was up and running. These will need to be prepared by staff, with the
assistance of Mr. Winograd, and recommendations brought to the Council for policy
determination. Anticipated timeline to the Council: after the first of 2007
3) The City adopted the County's animal related ordinances when transitioning to City
operation. The Department staff along with the City Attorney's Office will need to review
these ordinances and determine recommended changes for the Council to consider.
Anticipated timeline to the Council: Early Summer 2007
4) The City adopted the County's animal related fee structure on an interim basis. A fee
study will need to be conducted, now that the operations and functions are in place, to
determine appropriate fees to be charged. As other departments have done, it is
recommended that the City retain a consulting firm to assist in reviewing and
establishing recommended fees for Council consideration. Anticipated timeline to the
Council: Spring 2007
Attachment: Field Services Monthly Report/July - August 2006
13
Officer Activity Report
Calls Received Between 07/01/06 And 08/31106
RAMOS REYNOLDS JNASSIGNEC TOTAL
ASSIST FIRE 5 0 0 5
POLICE 14 5 6 25
PUBLIC 9 0 0 9
TOTAL ;28 5 6 39
-
DEAD DMSTC 56 40 9 105
OWNED 4 1 1 6
WILD 19 10 5 34
"" "
TOTAL 79 51 15 :"145
" ',"
INV ABAN 11 8 1 20
BARK 45 19 24 88
BARKF 1 0 0 1
BITE 4 5 3 12
BITEF 1 1 0 2
FOLLOW UF 1 4 1 6
GROSS NEe 0 6 0 6
MUNIC 0 2 1 3
NEGLI 27 33 13 73
OTHER 4 3 1 8
TOTAL '94 r~.'-'''' 44, \":2-19
,.';ll"81 .
" ....'.:;... ~ .. -.---.
OTHER 5 9 5 19
TOTAL 5 9 5 19
OWNED REQST 0 1 0 1
TOTAL 0 1 0 1
RESCUE DRAIN 0 1 0 1
OTHER 3 4 0 7
TREE 0 0 1 1
TOTAL 3 5 1 9
~RAY AGGRS 17 6 7 30
CONF 44 34 12 90
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1
C:\Program Files\Chameleon
RAMOS REYNOLDS JNASSIGNEC TOTAL
STRAY HABIT 11 4 0 15
INJURED 15 19 9 43
OPEN YAR[ 11 10 1 22
ROAM 72 53 17 142
SICK 11 5 1 17
TIED 4 2 1 7
TRAP 16 10 5 31
TOTAL 201 143 53 397
TRANSPOR 15 1 0 16
T
ANIMAL 25 9 8 42
INJURED 0 1 0 1
MULTI 0 9 1 10
OTHER 2 0 3 5
TOTAL .42 20 12 74
WILD AGGRS 0 1 0 1
CONF 7 3 2 12
INJURED 11 7 3 21
OPEN YAR[ 7 3 0 10
ROAM 3 1 0 4
SICK 5 0 0 5
TRAP 10 5 0 15
TOTAL 43 20 5 68
XTRA 2 0 1 3
SERVE
TOTAL 2 0 1 3
YARD CHK 2 2 6 10
TOTAL 2 2 6 10
TOTAL 499 337 148 984
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C:\Program Files\Chameleon
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May - August 2006 Center Report
Update on Animal Related Statistics Update and Related Items
By: Animal Center Manager Jen Woodard
The previous Update memorandum provided information on many of the department programs
and activities, including community outreach, field services, volunteer and foster care programs,
etc. This memo focuses more on the animal related aspects of the Center, including adoptions,
strays, retums to owners, rescue groups, euthanasia, etc. and provides a discussion of the
challenges and opportunities that we have. The memorandum also discusses the first four
months of animal related statistics for the City operated Center, and as a general framework
also proVides the same months of the previous year information for the County operation. As
with looking at all statistics that cover a short period of time, it is difficult to form firm conclusions
because of a variety of factors that might have affected that specific period of time. Because
many of our efforts are geared towards long term results, it will be more helpful to see the longer
term trends as the Center has been in operation for a year or more period of time.
Note: The City Animal Center Report for May - August 2006, the County of San Bemardino
Report for May - August 2005, and various graphs follow this memorandum.
ADOPTIONS Including discussion of the adoption process
At Rancho Cucamonga Animal Care and Adoption Center (RCACAC), we have seen a steady
increase in adoptions of our dogs from May to August 2006, with an average of 79 dogs
adopted each month. We have also seen a rise in cat adoptions, averaging 87 cats per month.
In July and August alone, we have seen our cat adoptions sustain at more than 100. In
comparison to San Bemardino County from 2005, the raw data shows that we are slightly lower
than they were in dog adoptions (average 106) and cat adoptions (average 92). However, when
adding the 56 dogs and 95 cats that the City has sent to rescue groups over this period, the
City's adoption average is higher - as the County did not track animals sent to rescue groups
separately, but included them in their adoption statistics.
From the beginning of the City's operation of the Center, we have implemented a "pet match"
and application process for the adoption of our animals. Our adopters seem to appreciate the
application process that begins with a discussion of what they are looking for in a pet and their
pet ownership history. It creates a dialog between staff and a potential adopter, on the animals
that we have in our care as well as a variety of topics, such as training needs, behavioral and
medical concems, and breed characteristics. The time spent in finding the best match is well
worth it in the long run as that will decrease our retum rate, enable the adopter to feel they can
come back to us for help and assistance if they run into problems with their pet, and begin the
bond with a family and their new pet that is appropriate for their lifestyle and needs. The process
also includes a "meet and greet" with all of the family members as well as resident dogs (in the
case of dog adoptions). This helps ensure that the potential adoption is not an impulse reaction
and that all members of the family support the adoption as well as identify any possible
problems such as allergies or incompatibility between the home dog and the adopted dog.
The adoption process includes a contract that is signed by both the staff member and adopter.
This contract ensures that the adopter understands what is expected of them as a new pet
owner, and reaffirms that the Center staff is always willing to help an adopter work through
problems and retain their pet, so that they don't feel alone and frustrated with their new pet and
the process of adopting. This is a vast difference from purchasing a pet from a pet store and/or
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breeder and most municipal shelters, in which there is usually little assistance in working
. through any issues and very little education. This process makes for more successful adoptions
and better customer service, but as you can see, requires much more staff time.
We also provide each adopter with an in-depth adoption packet, that provides reference
material as well as contact information for the Center in case problems arise. Each adopter also
receives a bag of Science Diet food as well as a leash and collar (for dogs) and a temporary
carrier (for cats).
The adopter is also provided with the medical paperwork on their adopted pet. Intake and exit
exams are done for all animals in our care as well as the following vaccinations: Feline and
canine distemper, Rabies, de-wormer, f1ealtick preventative, Feline leukemia vaccine, and
Bordatella (kennel cough), and in most cases a booster vaccine. A microchip is also included in
the adoption fee.
RTO (Return to Owner) and discussion of micro chipping and lostlfound issues
The City's Retum to Owner (RTO) numbers are similar to the County of San Bernardino for the
same time period in 2005, averaging 40 dogs per month reunited with their owners and 3 cats
(compared to 41 dogs and 3 cats for San Bernardino County).
Micro chipping significantly improves reclamation. We are encountering a number of animals
that have unregistered chips to San Bernardino City, Upland, or various pet stores in the area.
For this reason, we register the microchips directly for all of our adopters, as well as track this
information in our database.
In addition to micro chipping the animals adopted from our Center, we encourage people to
consider micro chipping when they are reclaiming their animals and have about 90% success.
A number of people are also coming to the Center requesting microchips for their pets. The
Center offers microchips at a Significantly lower price than what veterinarians charge ($15 at
RCACAC).
We also educate the publiC on keeping pets indoors and if they need to be out when the owner
is not there, ways to identify their pet, keep them safe, and house them properiy.
We offer lostlfound books that the public has access to in our lobby. Our website is also
updated as to incoming and outgoing animals, so that a person who has lost a pet can check
there and post to our site directly if their pet is missing. We encourage owners who have lost
pets to come in person daily to check if their pet is at RCACAC, as descriptions often times
differ from what an owner and staff would say.
RESCUE GROUPS and the influence of No Kill Goal
As discussed in the previous adoption section, we have sent 95 cats and 56 dogs to rescue
groups in our four months of operation. Compared to the County in 2005 that did more limited
rescue, we are very proud of our relationships with current rescues and look forward to this
continuing. Our Volunteer Pam Chambers, has been a huge asset as she created a detailed
rescue book from her years volunteering with. the County of San Bernardino. Her rapport with
rescues as well as her efficiency in contacting them and following up is a primary reason that we
are as successful with the rescues. We also have staff members with experience working with
rescues and have brought a number of new rescues to our organization that we work with
extensively, such as Save-a-Pet, Siamese Rescue, Tails A Wagging, Labrador Rescue, and
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breed rescues, such as Angel Wings, Siberian Husky, German Shepherd, Collie, and Chow
Chow.
We are struggling, in some ways, with the Rescue community due to the fact that most rescue
groups believe that we are now No Kill and that they should take animals from "high kill" shelters
first rather than ours. As No Kill is our goal, we are not there yet and helping the rescuers to
understand this is a priority to help us attain this goal. As Pam mentioned, we want to have an
Open House in the next several months to invite the rescue community to learn about what we
are doing and for the rescue community to build lasting relationships.
OWNER SURRENDER and impact of No Kill and Efforts to work with Owners
With City operation, staff has seen a significant increase in the number of cats that were
surrendered by their owners (average 32/month) compared to the County during the same four
month period in 2005 (average 9/month). The staff feels that this increase is again probably
due to our goal of No Kill. There are a number of rental properties in the community that allow
cats. However, there are restrictions placed on the renters in terms of age, spaying/neutering,
and sometimes declawing. People who rent often times cannot afford the high rental fees
associated with the pet-friendly housing as well as the pet deposits and extra monthly fees.
This leads to the feeling that if an owner needs to move, now.that we are No Kill, they can feel
better about bringing their cat to RCACAC for adoption. Most feel that they don't need to put
any effort forth because they have found a place to take their cat and that act is "doing the right
thing."
Owner surrendered dogs, however, are comparable to what the County saw in 2005 with
RCACAC averaging 24 dogs/month and the County with an average 22 dogs/month. Again, we
are noticing that owners are more likely to surrender for reasons that are ''workable'' because
they feel that we are No Kill. However, as mentioned in a future paragraph, our staff talks with
the owners prior to surrender, and provide counseling to try to address concerns that are
leading to the owner wanting to surrender their animal.
We do try to work with every person surrendering their pet and require proof that they own the
pet and live in Rancho Cucamonga. Due to our No Kill status and people being aware of our
Center, we experience a number of dumped animals every day, as well as people who want to
surrender their animals who are from other cities. We turn away at times 10 or more people
each day who want to surrender their pet from another area, but often see that same pet come
in the next day with a friend who might live in Rancho Cucamonga or as a stray.
Our RCACAC staff feels that 99% of animals are able to be worked with for any issue that they
are being surrendered for and offer consultations and training sessions free of charge to anyone
surrendering. It is our goal to promote pet retention and with every pet, there is effort involved.
We do not feel that it should be easy to relinquish a pet but instead make every effort to help
those in need. At this time, we have very few owners who are willing to work through their
problems. However, it is our hope that as we provide more and more services and educate the
public about responsible pet ownership that this statistic will increase, and we will be able to
prevent many of the owner surrenders in the future. This takes lime.
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RETURNS
Returns are defined as animals that have been adopted from an animal shelter and returned to
that shelter for a variety of reasons. Our statistics are a bit skewed, as they include animals
who were adopted when the Center was operated by the County as well as after it transitioned
to City operation. Due to the fact that the County did not screen adopters, make matches, nor
asked that adopters return animals to the Center if they could no longer care for them, their
return rates were comparable to ours (average of 5 dogs and 2 cats/month for RCACAC and 6
dogs and 4 cats for the county-run shelter).
We have altered our database system to try and distinguish between those animals that are
returned as being adopted from RCACAC as opposed to prior to May 1, 2006 when the animals
were adopted by the County. Our data should reflect this in the coming months, and we hope to
see our return number remain low as we work so hard on the front end to make good matches
with adopters.
There are always legitimate reasons for returning an animal, whether a behavioral concem not
observed at the Center prior to adoption or medical reasons that were not detected. Mostly we
see returns for the following reasons: allergies, moving, change in lifestyle, and/or the animal
was simply not what the adopter was hoping for (i.e. behavioral concems that the adopter does
not want to work through or too much work). The latter reason is one that we want to assist
adopters with. We also provide information at the Center on rental properties that will accept
animals, so that those who have to move have other pet friendly options to consider.
We also conduct follow-up calls to adopters. Studies have shown that If an adopter is having a
problem with their new pet, there is a "point of no return" that as their frustration increases with a
behavioral problem, they will reach a point that the frustration is higher than the bond to keep
the pet. At that point, it is almost impossible to help an owner work through problems. By doing
our follow-ups, we hope to catch potential issues early as well as find that the new owners are
much more willing and appreciative to work through issues and discuss their pet.
Along with our follow ups, we also provide free behavioral consultations for anyone considering
returning their pet that may not have the tools to work through behavioral issues or understand
them.
STRAYS and the related challenges of No Kill
As discussed above, RCACAC is seeing a huge jump in stray incoming cats. In July and
August, RCACAC saw 288 and 388 cats, respectively. This is approximately a 35% increase
over what the County experienced in 2005 (200 and 239 respectively). We have noted that
stray dog numbers are comparable to the County 2005 numbers.
As we are heading into our fifth month of operation at RCACAC, we are encountering an
interesting issue that will need to be addressed. Because we are an open-admission animal
facility (we have to take in every animal from RC), the publiC is figuring out that if they have
stray pets (or even their own or family member's), they simply say that they found them in
Rancho Cucamonga and we have to take them. In the first few months, we turned a lot more
people away than we are now. The assumption is that these people are simply finding pets in
other cities and bringing them to us and telling us they found them in Rancho Cucamonga.
Based on our experience so far, we anticipate that our numbers of animals are going to be
higher throughout the year, and may not go down as most shelters experience in the fall and
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winter months after the completion of kitten and puppy season. This also takes staffing and
facility resources.
EUTHANASIA
Euthanasia is a very emotional topic for all of the staff, volunteers, and members of the public.
This is something that we do not take lightly as we progress towards our No Kill goal. At this
time, the reality is that we do have to euthanize. However, our four month euthanasia statistics
are dramatically lower than the County in 2005.
We are averaging a euthanasia rate (without owner requested euthanasia) of 19 dogs/month
and 86 cats/month. This is in comparison with the County, which averaged 79 dogs/month and
110 cats/month. The reasons for euthanasia have been for medical, temperament, and space
issues, although we have euthanized less than 15 dogs over a four month period for space
concems. We do currently euthanize some feral cats due to the fact that we do not yet have a
TNR (trap/neuter/release) program in place. However, feral cats comprise such a small
percentage of our cat population. And we do work with the Epicenter to release a small number
of feral cats that they bring to us back into the area after they have been spayed/neutered.
As you will note in the attached line graphs, the number of cats and kittens that came to the
Center in August 2006 was up over 90 from the month before. A large majority of these were
young kittens. The number of euthanized catslkittens also increased dramatically in August.
While the staff made every effort to find rescue groups and fosters to take the cats and kittens
as well as fostered themselves, the number of cats and kittens that had to be accommodated
from August as well as the months before led to putting more young animals together. Often
with these kittens coming in with unknown backgrounds and care, there is susceptibility for the
spread of illness. Also, space becomes an issue.
As has been pointed out previously, the number of cats entering the Center is increasing, at a
time in which other shelters' numbers are going down. You will see this in the County's 2005
statistics, in which the number of cats that come in to the RC Animal Shelter were beginning to
go down.
Owner requested euthanasia is a service that we provide to members of the public. This
service enables someone to have their pet humanely euthanized at our facility for a lower cost
than would be seen at a local veterinarian. We do recommend that owners take their pets to
their own veterinarian where it is usually a calmer environment and the owner can be with the
pet (which is not allowed at RCACAC) until the end. If the owner chooses not to, we will
complete the process within 20 minutes of surrender and work with a local crematory in the
case that the owner wants the ashes retumed to them.
Our owner requested euthanasia numbers have steadily climbed since taking over in May 2006
and we average 40% of our dogs euthanized monthly are for this reason. In July and August,
61 % and 51 % of the dogs euthanized at the Center were owner requests. We attribute this
increase to a number of factors: word of mouth is probably alerting many people that this option
is available to them, those that cannot afford to take their ailing pet to their veterinarian feel that
this is a low cost humane option for euthanasia, and because our reputation as a No Kill facility
has allowed the publiC to trust us more that the euthanizing of their pet will be humane and
professionally done.
It is important to point out that our "other" animals (wildlife and small animals) are rarely
euthanized and those that are have only been severely injured wildlife with no hope of
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rehabilitation. We use rescues and rehabbers extensively for our small animals and wildlife, as
well as relocating animals back into the wild.
As a growing animal center with the goal of No Kill, our goal is to reduce the number of animals
that are euthanized. There are several factors, however, that will have an impact on our
euthanasia numbers. The first is that, at a time in which we should be seeing our intake
numbers decrease due to the end of puppy and kitten season, our intake numbers (through
strays and owner surrenders) are actually increasing. This is opposite from the County
experience as well as many shelters in the area, in which the Fall season brought a decreased
number of animals entering shelters. The various reasons for our increased intake numbers
have been discussed in earlier sections of this memo and in Pam's previous memo. However,
even with the intake increasing, we have been able to maintain a much lower euthanasia rate
and explore every option possible for placing an animal before euthanasia is considered.
Another factor to consider is that we took over the Center in the beginning of summer. Summer
is the season all animal shelters dread due to the incredibly high intake of animals, specifically
kittens. We not only saw this trend continue but did so with having no foster homes, very few
rescues, all new staff, and creating all of our policies and procedures at the same time. It was
inevitable that we would run into problems with space, but considering all of the obstacles in our
way, staff has exceeded the expectations.
Attachments:
City of Rancho Cucamonga Animal Center Statistics
County of San Bemardino/RC Shelter Statistics
Various comparative charts
May - August 2006
May - August 2005
6
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Rancho Cucamonga Animal Services Department
Monthly Statistics
.
May-06 Jun-06 Jul-06 Aug-06
Adoptions
Dogs 61 72 92 88
Cats 71 71 101 105
Other 2 3 0 3
RTO
Dogs 34 29 68 36
Cats 2 0 8 3
To Rescue
Dogs 20 15 8 13
Cats 20 42 3 30
Other 15 7 7 3
Owner surrender
Dogs 25 31 25 20
Cats 17 62 33 18
Other 4 1 4 1
Stray
Dogs 135 125 185 148
Cats 270 218 288 388
Other 24 13 39 38
Return
Dogs 6 4 3 9
Cats 3 2 3 2
Euthanasia
Dogs 16 36 33 53
owner requests A 3 11 20 27
Cats 28 94 63 177
owner requests A 0 6 2 B
Other 2 3 5 3
A included in the euthanasia totals
.
TOTAL INCOMING: 169 dogs 171 dogs 233 dogs 204 dogs
290 cats 2BB cats 326 cats 416 cats
28 other 14 other 43 other 39 other
.
County of San Bernadino
Monthly Statistics for Rancho Animal Shelter
.
May-05 Jun-05 Jul-05 Aug-05
Adoptions
Dogs 77 118 127 103
Cats 102 104 89 74
Other 19 17 0 3
Return to owner
Dogs 38 44 56 32
Cats 3 4 2 3
To Rescue
Dogs 0 0 0 0
Cats 0 0 0 0
Other 1 0 0 0
Owner surrender
Dogs 23 28 20 22
Cats 17 8 6 9
Other 0 0 0 2
Stray
Dogs 123 163 198 143
Cats 249 240 200 239
Other 68 74 69 44
Return
Dogs 7 9 4 7
Cats 5 2 6 5
Euthanasia
Dogs 48 190 56 43
owner requests A 4 5 7 3
Cats 87 88 154 124
owner requests A 3 1 5 3
Other 26 55 61 34
A included in the euthanasia totals
T
OTAL INCOMING: 157 dogs 205 dogs 229 dogs 175 dogs
274 cats 251 cats 217 cats 256 cats
68 other 74 other 69 other 44 other
.
. Dog Adoptions
(includes dogs sent to rescue groups)
140
120
100
80
60 -+-RCACAC
40 ~SB county
20
0
May June July August
Cat Adoptions
(includes dogs sent to rescue groups)
160
140
120
100 -+-RCACAC
. 80 -- 5B county
60
40
20
0
May June July August
.
.
.
.
Incoming Cats - Stray
450 ----------
400
350
300
250
200
150
100
50
o
- May
June
July
August
-- RCACAC cats
~ 58 county cats
.
.
Response to Concerns by Nicole Myerchin
In a letter to the Mayor dated August 12, 2006
(Also part of a September 6 Public Records Request)
By: Animal Center Manager Jen Woodard
Note: The original of the August 12 letter by Ms. Nicole Myerchin that was senj to the Mayor is
attached for your information, at the end of this response memorandum. Due to the length of some
of the Ms. Myerchin's questions, the Statements included in this memo are abbreviated versions of
her questions. This response will be provided to Ms. Myerchin, in response to her Public Records
Request made on September 6, 2006.
.
Statement: "On August 12, there were kittens euthanized from the Kitty Reef, a free roaming
room for kittens, at the Center. Why was this done?"
On August 11, one of our veterinary technicians identified during an examination that one of the
Kitty Reef kittens had Calici virus. Calici is an airborne virus that is passed from touching,
sneezing, fecal matter, etc. and is easily passed on the hands of prospective adopters. Calici
manifests itself by sores in the mouth that eventually do not allow the cats/kittens to be able to drink
or eat. There are various strains of Calici virus, including one that can cause death in less than two
days. Calici is a common illness in animal shelters, due to the large number of kittens coming in on
a daily basis who do not have vaccination histories and are often without a mother cat that can pass
the necessary antibodies through her milk. The stress, numbers of kittens, and high rate of
transmission of the disease during the exposure period when cats are not showing symptoms is
very high. Cats can also carry the Calici virus without showing symptoms for many years, but are
still able to transmit the disease to any cats or kittens they come in contact with. Being a virus,
there is no cure. We rely on an individual cat/kitten's immune system to combat the illness. If the
cat/kitten is also struggling to fight off a secondary bacterial infection --- the situation can become
difficult for many kittens to survive in a stressful environment, such as an animal shelter. Our
contract Veterinarian recommends caution when dealing with the Calici virus, due to the ease in
which the virus can be transferred to other cats/kittens. (
.
Upon examination of the other kittens in Kitty Reef on the 12th, it was determined that all of the
kittens had been exposed to the Calici virus. These kittens were already under treatment for a
secondary bacterial infection that often pairs with an upper respiratory infection. However, even
with this medication, the kittens were not thriving. Combined with their exposure to Calici virus and
the susceptibility of animals to the virus, the eight kittens that were deemed to be suffering were
euthanized. The seven that were not actively showing any symptoms, were of healthy weight, alert,
and active were moved to Cat Intensive Care Unit (ICU) for 10-14 day quarantine, obserVation
period to see if any of them manifested the virus. As of early September, the seven kittens in ICU
were not showing ulcers in their mouths or any other signs of URI or Calici virus and appeared
healthy.
The Center has had two Calici virus incidents since May 1, including this most recent one. In the
first case, some kittens were euthanized due to their weakened condition and suffering. However,
17 other adult cats that had been exposed were quarantined and observed, successfully fought off
the virus, and many have since been adopted.
Note: This incident that Ms. Myerchin has asked about demonstrates one of the issues that we are
encountering at the Center. Due to kitten season, the high number of strays, and Rancho
Cucamonga owner turn-ins as well as our goal of No Kill and a policy not to euthanize kittens, we
are literally overflowing with cats and kittens. We have them in our cat kennel areas, offices, vet
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rooms, etc. Even with our foster care program and working with rescue groups, we are always at or
exceeding capacity. Therefore, several weeks ago, the decision was made to put stray kittens into
the Kitty Reef along with the foster kittens - in order to be able to accommodate more and not have
to euthanize for space constraints. Unfortunately, by combining these kittens to enable us to have
more space for other cats and kittens, the chance of passing diseases was greatly increased. This
reality points to the importance of foster care programs, rescue groups, and' adoptions as well as
the longer term programs of TNR and spay/neuter education - to try to place as many of the kittens
as possible and to minimize the amount of time that they are at the Center. These will improve our
ability to better care for the kittens in the future.
As mentioned earlier, our staff has worked hard to develop a foster care from our very first day of
operation in May. It has helped us to care for kittens below the age of eight weeks, who are
routinely euthanized at other animal shelters. Related to the foster care program, we would like to
develop as part of our off site adoption program, a process in which foster animals can go directly
home with an adopter and not have to return to the Center. This requires working with the foster
parent and ensuring that the animals have been spayed and neutered prior the off site adoption.
It is also important to note that in California Penal Code 599d "adoptable animals include only those
animals eight weeks of age or older...... This Code Section and a related Food and Agriculture
Code Section 17005 have been attached, The many, many kittens that we receive less than eight
weeks are cared for through the foster program and at the Center. It is highly preferable to have
the kittens in a foster care environment, as the Center is a more stressful environment with a higher
potential of being exposed to disease. Unfortunately, some of the kittens do not make it due to
being orphaned, becoming ill, having been exposed to unknown environments prior to coming to
the Center, and/or having congenital problems that cannot be medically treated. A majority of the
cats that are euthanized are within this age group of less than eight weeks. However, RCACAC
has "saved" hundreds of kittens that would have been euthanized at most every other shelter.
Statement: "Four owner relinquished dogs were euthanized on 8/12/06. The law section
31754 requires that owner relinquished animals receive the same care as a stray animal and
be made available for adoption." .
In responding to Ms. Myerchin's statement, the difference between owner requested euthanasia
and owner relinquished animals should be noted. Owner requested euthanasia are for animals that
are either too ill or have such severe temperament issues that they are not treatable or able to be
rehabilitated. Owner surrendered/relinquished animals are animals that are no longer wanted by
their owners and are put up for adoption or evaluated for adoptability at the Center.
The California Food and Agriculture Code Section 31754 that Ms. Myerchin correctly cites deals
with owner relinquishments and correctly states that owner relinquished animals will receive the
same care as stray animals. However, the four dogs that Ms. Myerchin is asking about were owner
request euthanasia dogs, not owner relinquished animals. We believe that Ms. Myerchin might
have confused these in her statement.
As has been mentioned, the Center often receives owner relinquished animals. These animals
receive an intake exam and evaluation and are, in almost all cases, placed in our Center animal
population. Therefore, at our Center, owner relinquished animals do receive the same care as a
stray animal and are made available for adoption. In fact, in the case of an owner relinquished
animal, the animal is available for adoption immediately and does not have to wait for the five day
stray hold. We do not euthanize owner relinquished animals unless they are considered a danger
to staff or have been at the Center to evaluate medical and temperament status.
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The Center offers the service of owner requested euthanasia for a fee of $35 for dogs and $25 for
cats. It is a service that staff does not take lightly as it is often difficult for both owner and staff
member to discuss the ending of the life of a beloved pet. In most cases, we do owner requested
euthanasia for citizens who live in Rancho Cucamonga, as well as surrounding cities, as this does
not take up any further space by taking in these pets from outside the area. The staff will often ask
very general questions about the condition of the pet to determine the reason for euthanasia, but in
most cases, the staff member can observe for themselves the true condition of the pet. We do not
require veterinary records to prove that an animal is elderly and suffering - for those who work daily
in the field of animal care, depending on the breed and size of an animal (mostly dogs), the staff
knows the average lifespan as well as the serious medical concerns that face senior animals and
know what symptoms to look for. Similarly, the reaction of a pet owner to the inevitable loss of their
pet often validates their reason for euthanasia. Most owners are crying and are visibly upset when
finishing the paperwork for their pet to be "put to sleep." They often also feel the need to talk about
their pet and how long they've had him/her and like to remember the happier times. Again, this is a
difficult situation for everyone involved and staff needs to handle each one with compassion and
empathy.
Once an animal is signed over to us for euthanasia, we will complete that service within 20 minutes
so that the animals are not left to suffer. We have a contract that the owner signs to authorize the
euthanasia and this is binding, which means that the time to convince them otherwise is past and
that the decision has been met in agreement by staff as well as the owner. Through a service, we
also offer cremation services.
It should be noted that, if a staff member feels that an animal is treatable or healthy enough to be
placed for adoption, they will discuss this with me as the Center Manager and I will often talk to the
owner about the option of surrendering the animal to the Center for evaluation, as opposed to
euthanasia. I have never had an owner turn me down when offered this solution. All of the
euthanasia that we have done for the public have been for sound reasons and although sad, they
give the staff hope that there are people out there that do care for their pets until they no longer
have a good quality of life at a senior age.
Since May 1, we have only accepted two owner requested euthanasia for temperament reasons.
The first dog was surrendered with paperwork that documented a bite history and due to the fact
that 3 staff members needed to handle the dog with catch poles as a result of his aggressive
behavior, it was determined that euthanasia was the only option for this dog. The second dog was
a dog that had a bite history and was surrendered to RCACAC in May 2006 on a day that I was not
scheduled to work. The staff explained to me that the dog was too dangerous for them to handle,
so they had the owner walk the dog around to the back area of the facility so that the veterinary
technicians could sedate the dog before euthanasia. The decision to euthanize the dog was based
on extensive discussions with the owner, who had tried on numerous attempts to rehabilitate the
dog and control the dog's behavior unsuccessfully. With the number of bites in the dogs' history,
the inability for staff to handle the dog, and the age of the animal, the owners and staff agreed that
euthanasia was the best option.
All other owner requested euthanasia has been due to medical reasons and have mostly been
dogs. On August 12, 2006, the date that Ms. Myerchin specifically asked about, we had 5 dogs
surrendered by their owners requesting euthanasia. The reasons are as follows:
ID 602286
ID 602288
ID 602289
ID 602307
ID 602315
Bailey 14 years
Buster 11 years
Peaches 12 years
Buster 13 years
Dexter 14 years
Beagle Reason: medical/age
Cocker Reason: Renal failure
Rottweiler Reason: age/organ failure
Lab mix Reason: Medical/age
GoldenReason: Blind/deaf/could not walk
3
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.
.
As Center Manager, I personally handled the intake of Dexter, Buster, and Bailey and discussed at
length the medical concerns with the owners of each of these 3 animals, which were serious and
untreatable. I was also present for the euthanasia of Peaches and considered her condition to also
be untreatable, with all indications that she was suffering.
Ms. Myerchin expressed a concern she had heard from a volunteer in regards to Buster. This
volunteer thought that she heard the owner request that her dog, Buster, be euthanized due to
being unwilling to pay an impending medical bill for a $600 operation. There seems to have been
some misunderstanding of the situation and of what the owner shared with the staff when
discussing the requested euthanasia. The owner did state that the veterinary bills were getting too
high, but the reason that she had decided to euthanize was because the dog had stopped eating,
lost a dramatic amount of weight, was almost catatonic and could not walk. The dog was in renal
failure, had given up and was suffering.
Ms. Myerchin expressed concern about the possibility of the Center staff euthanizing animals
because they are too old. The Center does not euthanize due to age, and in fact have a number of
older cats and dogs. The animals that were euthanized on August 12 were due to serious, often
untreatable medical concerns brought about by old age. The staff can also understand an owner
who does not want to do daily fluids and chemotherapy on their dog, or put them through serious
surgeries at the age of 13+ only to extend their lives a few months but cause a lot of undue stress
and suffering.
The Center offers euthanasia at owners' request as a service to those who may not be able to
afford to take their animal to a veterinarian and yet wants to alleviate the suffering of their pet. It is
not a revenue generator, due to the cost of the drugs, staff time involved, and disposal of the animal
that is paid for by the Center.
Statement: "Animals are euthanized in front of other animals."
It is true that we do have to euthanize in a room that contains other animals, but we keep this to an
ultimate minimum and it is based simply on the fact that we do not have a separate area designated
for euthanasia. Because we are housing such a large number of animals, there are animals in
every room and area of the facility. In one of our smaller rooms in the veterinary technician area we
have 3 cages for injured or sick dogs that are undergoing treatment. We often use this room for
euthanasia due to the fact that it is quiet, removed from the chaos, and there are often times not
very many, if any, animals housed in there.
However, until the construction of the euthanasia room, we have arranged for the use of a Facilities
staff trailer for euthanasia. This will allow the staff to do interim euthanasia in a room that has no
other animals.
There is also a euthanasia room that is planned in the upcoming building project that will enable
staff to perform euthanasia in a dedicated room, which is the goal of all of the staff, and the City.
Statement: "The Shelter Manager and staff should know the Hayden Law. "
As the Animal Center Manager, I am familiar with California laws as they pertain to animal shelters,
including the Hayden Law. The Hayden Law does not pertain to owner requested euthanasia, but
Simply refers to "adoptable" animals being euthanized. We do adhere to the laws stated in the
Hayden Bill as it pertains to euthanasia.
4
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Statement: "A dog was euthanized for purportedly being vicious."
The dog that I believe Ms. Myerchin is referring to was previously discussed in the response to Ms.
Myerchin's Statement: Four owner relinquished dogs were euthanized on 8/12/06...." To reiterate,
it was a dog that had a bite history and was surrendered to RCACAC in May 2006 on a day that I
was not scheduled to work. The staff explained to me that the dog was too dangerous for them to
handle, so they had the owner walk the dog around to the back area of the facility so that the
veterinary technicians could sedate the dog before euthanasia. The decision to euthanize the dog
was based on extensive discussions with the owner, who had tried on numerous attempts to
rehabilitate the dog and control the dog's behavior unsuccessfully. With the number of bites in the
dogs' history, the inability for staff to handle the dog, and the age of the animal, the owners and
staff agreed that euthanasia was the best option.
A vicious dog is defined as (31603.vicious dog defined) "any dog which when unprovoked in an
aggressive manner, inflicts severe injury or kills a human being or any dog previously determined
and currently listed as a potentially dangerous dog, which, its owner and or keeper has been
notified of this determination continues the behavior described in section 31602 or is maintained in
violation of section 31641, 31642, or 31643." At no time since May 1, 2006 has a vicious dog been
surrendered to RCACAC. A dog defined in this way is a danger to society and would and should be
humanely euthanized, if so surrendered.
Statement: "How often are the free-roaming cat rooms cleaned?"
The three free-roaming cat rooms are cleaned in the following manner: 1) Removal of all cats, cat
trees, furniture etc. once a week. 2) Every day the cat rooms are spot cleaned, which means the
bedding, litter boxes, food and water are all refreshed. 3) Any fecal matter, mucous and/or
dirt/grime are cleaned using Kennel sol and a clean towel. The cleaning protocol for the free-
ranging room is the same as for any other area of the center that houses animals. We use a
rotation of a 2-step cleaning process (degreaser with disinfectant) as well as a 1-step process,
using Kennel sol, which is a highly recommended cleaner/disinfectant for use in an animal shelter
environment. Staff uses gloves when handling any of the free-roaming cats as well as uses the
hand sanitizers and/or washing hands frequently.
The frequency of diseases in an animal shelter environment will always be high. Our cleaning
protocols are stricter than most all other animal sheltering environments. That being said, there is
very little we can do to prevent- stray animals from bringing diseases in, and very little we can do to
restrict the public from handling animals that they are interested in adopting. These two factors
make it incredibly difficult to prevent the spread of diseases, no matter how stringent cleaning
procedures might be. Even the most respected animal shelters in the United States struggle with
controlling diseases and their cleaning procedures on a daily basis.
Statement: "How many animals did they kill today....?"
On August 12, 2006, 22 animals were euthanized. (See below for the breakdown.)
. 2 adult cats (1 was feral; 1 was suffering from an untreatable senior animal medical
condition)
. 12 kittens (8 from Kitty Reef for Calicivirus; 2 kittens from ICU who had been treated for 2
weeks for URI and were not thriving; 2 kittens from the Purr Promenade that were being
treated for URI and were not thriving).
5
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. 5 owner requested euthanasia adult dogs
. 2 adult dogs (1 was a bite dog that was quarantined for 10 days. This dog had a history of
at least 2 other bites, and all 3 were to the face and required medical attention; 1 dog was
aged at 13+ years of age, was in poor body condition and emaciated due to organ failure)
. 1 puppy (The puppy had been brought in as a stray, began to vomit up all food, and had
diarrhea. The puppy began to deteriorate quickly and was unable to stand up and was
extremely lethargic. To alleviate suffering, the puppy was humanely euthanized)
Statement: "How many animals have they killed since the City took over?"
I have attached the statistics for the months of May-August 2006, which include euthanasia
statistics.
Statement: "Are they killing feral cats?"
At this time, we do have to euthanize feral cats, as the Department has not yet set up a formal Trap,
Neuter, and Release (TNR) program. As part of the Phase IV Report discussion with Mr. Winograd
and staff, the Council asked that recommendations on TNR and other No Kill related policies be
brought to the Council for consideration after the Animal Services Program was up and running. As
part of our work in this area, we will be contacting Mr. Winograd for his availability to work on this
with as, as the Council was very interested in having him work on this with staff. Alley Cats has
expressed their interest in serving as a resource for us as we proceed with our work.
We do have a relationship with the Epicenter that any feral cats they trap are spayed/neutered and
re-released into the area. We also always educate individual property owners as to the behavior of
feral cats, suggesting that they TNR on their property. Most owners are very willing to consider this
option and we put all effort forth into assisting with spaying/neutering cats for this reason.
We take in very few true feral cats. Most of what we see is considered "hard strays" which are cats
that at one point in their lives were socialized with people but have reverted back to living without an
owner. These are cats that may be able to be touched but are fearful and will react as such if
cornered or confined. Often times these cats are not adoptable, but we do put all efforts into trying
to socialize them and potentially find an appropriate home (i.e. barn cat, business cat,
indoor/outdoor cat, "working cat"). If this option is not available, they are humanely euthanized.
Statement: "Helen Woodward Center requires all euthanasia signed off on by a vet, director
and behaviorist. "
The Helen Woodward Center, located in Rancho Santa Fe, is a fabulous organization. I personally
have met Executive Director Michael Arms a number of times and consider him a mentor/idol in the
animal welfare industry. The difference between the Helen Woodward Center and RCACAC is
primarily that the Helen Woodward Center is a private, non-profit organization. That means that all
of their practices, policies, fundraising ideas, staffing, and even the facility itself is funded by private
donors and as such, do not have to adhere to any municipal codes and/or public scrutiny. This
allows them to be liberal in their policies and requirements, as well as what they provide to the
community (one example is charging up to $500 for a purebred dog for adoption as opposed to $50
for a mutt). The Helen Woodward Center is also a well-established, long-standing organization,
whose facility ;s state of the art and money is not limited. RCACAC opened its doors four months
ago and is one of the only municipal centers in the country that has a stated goal of No Kill. This is
6
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a daunting task being at the forefront where we are open to criticism from all sides. It will take time
to reach our goal.
The reality of RCACAC right now is that we are focusing on taking the best care of the animals we
house, we are making good matches with adopters, we are educating the public both in-house and
with community programs, and we are providing basic services to the public. There is so much
more that we can do and there is so much more that we should do, but it will take time just as Mr.
Nathan Winograd stated during his work with the City. Being an open-admission center, we are
required to take in every animal from Rancho Cucamonga. This is something that almost no other
No Kill animal center has to encounter, as they have the ability to turn away people and will only
accept "adoptable" animals. We do not. That has led to a huge increase in "dumpings" and we
approximate about 20 animals a week that come in to RCACAC from surrounding cities simply
because the public believes that we were instantly No Kill. As we tell everyone, we cannot go No
Kill without the support of the public, which means in the short term that those animals not from RC
are taken to the appropriate facility serving their area. It also means that we still need help to save
the animals - instead of being a place that we take in a lot of strays and owner surrenders because
we won't euthanize them, we also need rescues and adopters to support us by adopting and
educating themselves on spay/neuter, identification on pets, and responsible pet care. Without the
community support, we will not be successful in our goal. This will only come with time even with
every effort being made. It is commendable to look to other well established and funded
organizations that are in the limelight for ideas, but to adopt policies that they may have does not
ensure that they are applicable or will even work for our organization.
As Center Manager, I review and authorize all animals for euthanasia. In my absence, the staff
reviews with the Animal Care and Services Director. The staff at RCACAC all has animal handling
backgrounds and some have quite extensive behavior training and experience as well, including
myself. I consider and trust the recommendations of my staff but always evaluate animals myself to
ensure that the correct decision is. being made as it pertains to euthanasia. Our part-time
veterinarian also provides recommendations on euthanasia; however, there have been many
instances where I have opted not to euthanize an animal but try to treat them instead:
The animals that have been euthanized are done with careful discussion with the veterinary
technicians, veterinarian, the caretaker staff who handles them daily, and/or my staff with behavior
background.
Attachment: 1) Ms. Myerchin's August 12, 2006 letter to the Mayor
2) State of California legal citations
Penal Code Section 599D
Food and Agriculture Code Section 17005
Food and Agriculture Code Section 31754
7
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Rancho Cucamonga Animal Services Department
Monthly Statistics
.
May-06 Jun-06 Jul-06 Aug-06
Adoptions
Dogs 61 72 92 88
Cats 71 71 101 105
Other 2 3 0 3
RTO
Dogs 34 29 68 36
Cats 2 0 8 3
To Rescue
Dogs 20 15 8 13
Cats 20 42 3 30
Other 15 7 7 3
Owner surrender
Dogs 25 31 25 20
Cats 17 62 33 18
Other 4 1 4 1
Stray
Dogs 135 125 185 148
Cats 270 218 288 388
Other 24 13 39 38
Return
Dogs 6 4 3 9
Cats 3 2 3 2
Euthanasia
Dogs 16 36 33 53
owner requests A 3 11 20 27
Cats 28 94 63 177
owner requests A 0 6 2 8
Other 2 3 5 3
A included in the euthanasia totals
.
TOTAL INCOMING: 169 dogs 171 dogs 233 dogs 204 dogs
290 cats 288 cats 326 cats 416 cats
28 other 14 other 43 other 39 other
.
Response to Concerns Raised by Ms. Myerchin
At September 6, 2006 Council Meeting
By: Animal Center Manager Jen Woodard
Statement: "Cats are dying in their cages."
.
The Center has had two cats and less than ten kittens die at the Center, since the City has taken
over operation of the Center in early May. If Ms. Myerchin could provide more details on a specific
incident, we would respond to that. Therefore, the following provides general information.
Most kittens that come to us are without mothers, are individual kittens (as opposed to a litter, which
tend to do better as a group), already sick with URI, parasites, or worse, and with unknown medical
histories, the odds are stacked against them. We do our best to provide care for these kittens but
even with the most dedicated foster parent or staff member, many don't make it at such a young
age. Our stray cats also come in with unknown backgrounds and possible ailments that have an
influence on their health when coming into and being at the Center. This is especially true of the
many senior cats that come to the Center, of which some will have chronic, asymptomatic ailments
that can remain undetected even through the exams that are provided by our medical staff.
Of all of the kittens that have died, 97% were in foster care - in the home of someone caring for
them 24-7 and even with that amount of care, they still don't make it. We have also had some
kittens die at the Center, but these have all been kittens that have been with us only a few days,
may have come in with some ailment that led to their death and no matter the level of care, they
would have died regardless. However, it is important to note that none of these animals have died
without being examined by a veterinary technician and/or veterinarian at some paint and most were
being treated with medical attention.
Statement: "A cat was decapitated because it bit a volunteer."
.
We do not decapitate animals, which imply that we kill them using this method. What Ms. Myerchin
is referring to are animals that have bitten a human. State Law requires that the animal's brain be
tested for the rabies virus. The pUblic laboratory to which we send our animals for rabies testing is
very small and cannot accommodate an animal's entire body. Therefore, the requirement to
remove and send the head only. This is done surgically post mortem (after death) by our medical
staff.
In this particular instance, Ms. Myerchin is most likely referring to an underage volunteer who was in
our cat intake area, unsupervised and without our permission. As is common, there was a loose cat
in that area. Due to the fact that we house a number of hard strays (limited socialization) and feral
cats (wild), some do escape from their cages during daily cleaning. We outfit the intake room with
food, water and litter pans and often times can catch the cats either using carriers, or traps, if
needed. In this particular case, we had a young adult cat that was loose and the volunteer went to
grab the cat. Being scared, the cat reacted to being put back in the cage and began to scratch and
bite the volunteer. Staff, being trained in how to handle this situation would have known how to
deal with it. However, the volunteer had not been trained in this and held on to keep the cat in the
cage, suffering further injury.
The volunteer sought out a staff member, who alerted me to the situation. I had the volunteer wash
the wounds thoroughly and call her parents to pick her up. I suggested that the volunteer seek
medical attention, due to the knowledge that cat bites often times get infected. The volunteer filled
8
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out a bite report which was filed with our Field Services staff. The volunteer was picked up and
taken to the doctor by her parents, and suffered no long term injury.
The cat had originally been deemed as "unadoptable." This cat was scarred from spending its life
outdoors. Although the cat was handleable, when manipulated in any way, the cat reacted by biting
and scratching. Unfortunately, the cat escaped its cage before the release of the stray hold and
before the staff could humanely euthanize the cat, the volunteer tried to handle him/her. While in
the cage, this cat had a "caution" sign affixed to the outside, which clearly denotes to staff and
volunteers that the cat is to be handled in a particular way. Because the cat was loose, this was not
possible. The cat was not euthanized strictly because of the incident with the volunteer but
because the low adoptability of the cat combined with our space concerns. It is also an example of
how the decision to euthanize an animal is often based on a number of different factors and
conditions that may not be readily apparent to a member of the public, such as Ms. Myerchin.
As deemed under California State Law, any animal that bites and breaks the skin (which this cat
did) is to be quarantined for 10 days or humanely euthanized with the head removed so that the
brain matter can be tested for the rabies virus. We have only done a head removal on 3 animals
since May 1st, and all have been due to the condition and health of the animals involved in the bites
as well as the concern for staff in safely handling an aggressive and/or unsocialized animal for 10
days. Information on rabies testing by the National Center for Disease Control (CDC) is attached
after Ms. Myerchin's August 12 letter.
There are two authorized public health laboratories in California that are authorized to test for
rabies, by the National Center for Diseas'e Control, one in Northern California and the second being
the San Bernardino Public Health Laboratory. This is the laboratory that the Center uses. The San
Bernardino Laboratory staff recommends that all stray animals that bite and break the skin are to be
euthanized and tested for the rabies virus, due to the fact that human safety is the priority. The
animals are not "decapitated" as Ms. Myerchin alluded to, but humanely euthanized and post
mortem had their heads surgically removed by the veterinary technician staff as is directed to us by
the county public health lab. This option is not the optimal one for many reasons and is why only 3
animals have been tested. The reason for this was because all three were considered to be in poor
condition and rather than take the risk and liability that they did not have rabies, because people
were involved in bites with these animals, the Center Manager felt they needed to be tested to be
absolutely certain.
Statement: U A bat was euthanized. "
On September 1, Interim Senior Officer Ramos picked up an injured bat at a local business. The
caller said that they had found the bat that morning outside the business. It was obviously injured
and just laying on the step. The caller used a broom to pui it into a box and called RCACAC.
There was no human contact.
Officer Ramos picked up the box and brought it to Veterinarian Technician Vilma Callejo-Johnson
who visually examined the bat (limiting handling due to the fact that bats are a rabies vector
species) and determined that the bat was severely injured. Due to the fact that bats carry the
rabies virus in such a high frequency, California State Law deems that they are to be euthanized,
and with this bat being injured, that was the obvious choice. The decision was whether we needed
to send the bat for rabies testing.
Due to the fact that bats are a rabies vector species, they must all be treated as such and are
required to be sent for testing if they come in contact with a human or pet. In this case, Officer
Ramos called the San Bernardino Health Department and informed them that the bat did not come
in contact with either pets or humans. The Health Department said they did not need to test that
9
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specimen. However, because the bat was injured, it could not survive being re-released. And due
to the rabies concern, there are no rehabilitators that will take in bats, so the only option was to
euthanize the bat.
10
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California Penal Code
CA Codes (pen:594-625c)
599d. (a) It is the policy of the state that no adoptable animal
should be euthanized if it can be adopted into a suitable home.
Adoptable animals include only those animals eight weeks of age or
older that, at or subsequent to the time the animal is impounded or
otherwise taken into possession, have manifested no sign of a
behavioral or temperamental defect that could pose a healthLor safety
risk or otherwise make the animal unsuitable for placement as a pet,
and have manifested no sign of disease, injury, or congenital or
hereditary condition that adversely affects the health of the animal
or that is likely to adversely affect the animal's health in the
~~~.It is the policy of the state that no treatable animal should
~uthanized. A treatable animal shall include any animal that is
not adoptable but that could become adoptable with reasonable
efforts. This subdivision, by itself, shall not be the basis of
liability for damages regarding euthanasia.
.
.
California Food & Agriculture Code
CA Codes (fac:1700J-17006)
17005. (al It is the policy of the state that no adoptable animal
should be euthaniz~d if it can be adopted into a suitable home.
Adoptable animals include only those animals eight weeks of age or
older that, at or subsequent to the time the animal is impounded or
otherwise taken into possession, have manifested no sign of a
behavioral or temperamental defect that could pose a health or safety
risk or otherwise make the animal unsuitable for placement as a pet,
and have manifested no sign of disease, injury, or congenital or
hereditary condition that adversely affects the health of the animal
or that is likely to adversely affect the animal's health in the
,ure.
(bl It is the policy of the state that no treatable animal should
B euthanized. A treatable animal shall include any animal that is
not adoptable but that could become adoptable with reasonable
efforts. This subdivision, by itself, shall not be the basis of
liability for damages regarding euthanasia.
17006. Animals that are irremediably suffering from a serious
illness or severe injury shall not be held for owner redemption or
adoption. Newborn animals that need maternal care and have been
impounded without their mothers may be euthanized without being held
for owner redemption or adoption.
.
.
California Food & Agriculture Code
CA Codes (fac:31751-3] 754)
31754. la) Except as provided in Section 17006, any animal
relinquished by the purported owner that is of a species impounded by
public or private shelters shall be held for the same holding
periods, with the same requirements of care, applicable to stray dogs
and cats in Sections 31108 and 31752, and shall be availaele for
owner redemption or adoption for the entire holding period.
(b) Notwithstanding subdivision (a), kittens or puppies
relinquished by the purported owner, or brought in by any other
person with authority to relinquish them, to public or private
shelters, may be available immediately for adoption.
e(C) This section shall become operative on July 1, 2002.
.
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City of 2(arufw
It: fin
Cucamonga
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REQUEST TO EXAMINE AND/OR COpy PUBLIC RECORDS
NOTE: Requests for videotapes are handled through the City Manager's Office
I am requesting to examine/copy the following public records:
\ ~~. flt{~CG (hu,(Q'0d~4- ~I ({LJ1. Lv-/11 ~
;UI;) st~ t P QUA/) Sp C{M-c~~h"A
Pursuant to California Government Code Section 6256, "Each agency, upon any request for
a copy of records shall determine within 10 days after the receipt of such request whether
to comply with the request and shall immediately notify the person making the request of
such determination and the reasons therefore."
If more than 10 days are needed to determine if your records request will be complied
with, you will be . ied per Government Code Section 6253c advising that an extension
is needed.
Date
/ tio~11)
5-77le~
~6
~
, !
Name j i
Telephone
-
-
~
-~
Revised 1012005
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.
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Department of Health Llnd Human Services
Centers fur Disease Control and Prevention
httD: Ilwww.cdc.aov/
Rabies diagnosis in animals.
The direct fluorescent antibody test (dFA) is the test most frequently used to diagnose
rabies. This test requires brain tissue from animals suspected of being rabid. The test can
only be performed post-mortem (after the animal is dead).
Rabies diagnosis in humans
Several tests are necessary to diagnose rabies ante-mortem (before death) in humans; no
single test is sufficient. Tests are performed on samples of saliva, serum, spinal fluid, and
skin biopsies of hair follicles at the nape of the neck. Saliva can be tested by virus isolation
or reverse transcription followed by polymerase chain reaction (RT-peR). Serum and spinal
fluid are tested for antibodies to rabies virus. Skin biopsy specimens are examined for
rabies antigen in the cutaneous nerves at the base of hair follicles.
What happens if a neighborhood dog or cat bites me?
A: You should seek medical evaluation for any animal bite. However, rabies is uncommon in
dogs, cats, and ferrets in the United States. Very few bites by these animals carry a risk of
rabies. If the cat (or dog or ferret) appeared healthy at the time you were bitten, it can be
confined by its owner for 10 days and observed. No anti-rabies prophylaxis is needed. No
person in the United States has ever contracted rabies from a dog, cat or ferret held in
quarantine for 10 days.
If a dog, cat, or ferret appeared ill at the time it bit you or becomes ill during the 10 day
quarantine, it should be evaluated by a veterinarian for signs of rabies and you should seek
medical advice about the need for anti-rabies prophylaxis.
The quaran~ine period is a precaution against the remote possibility that an animal may
appear healthy, but actually be sick with rabies. To understand this statement, you have to
understand a few things about the pathogenesis of rabies (the way the rabies virus affects
the animal it infects). From numerous studies conducted on rabid dogs, cats, and ferrets,
we know that rabies virus inoculated into a muscle travels from the site of the inoculation to
the brain by moving within nerves. The animal does not appear ill during this time, which is
called the incubation period and which may last for weeks to months. A bite by the animal
during the incubation period does not carry a risk of rabies because the virus is not in
saliva. Only late in the disease, after the virus has reached the brain and multiplied there to
cause an encephalitis (or inflammation of the brain), does the virus move from the brain to
the salivary glands and saliva. Also at this time, after the virus has multiplied in the brain,
almost all animals begin to show the first signs of rabies. Most of these signs are obvious to
even an untrained observer, but within a short period of time, usually within 3 to 5 days,
the virus has caused enough damage to the brain that the animal begins to show
unmistakable signs of rabies. As an added precaution, the quarantine period is lengthened
to 10 days.
What happens if my pet (cat, dog, ferret) is bitten by a wild animal?
.
A: Any animal bitten or scratched by either a wild, carnivorous mammal or a bat that is
not available for testing should be regarded as having been exposed to rabies.
Unvaccinated dogs, cats, ancj ferrets exposed to a rabid animal should b~ euthanized
immediately. If the owner is unwilling to have this done, the animal should be placed in
strict isolation for 6 months and vaccinated 1 month before being released. Animals with
expired vaccinations need to be evaluated on a case-by-case basis. Dogs and cats that are
currently vaccinated are kept under observation for 45 days.
What animals get rabies?
A: Any mammal can get rabies. The most common wild reservoirs of rabies are raccoons,
skunks, bats, foxes, and coyotes. Domestic mammals can also get rabies. Cats, cattle, and
dogs are the most frequently reported rabid domestic animals in the United States.
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Domestic animals
Domestic species accounted for 6.8% of all rabid animals reported in the United States in
2001. The number of reported rabid domestic animals decreased 2.4% from the 509 cases
reported in 2000 to 497 in 2001.
In 2001, cases of rabies in cats increased 8.4%, whereas those in dogs, cattle, horses,
sheep and goats, and swine decreased 21.9%, 1.2%, 1.9% and 70.0% respectively
compared with those reported in 2000. Rabies cases in cats continue to be more than twice
as numerous as those in dogs or cattle. Pennsylvania reported the largest number of rabid
domestic animals (46) for any state, followed by New York (43).
Successful vaccination programs that began in the 1940s caused a decline in dog rabies in
this country. But, as the number of cases of rabies in dogs decreased, rabies in wild animals
increased, as shown in the graph below.
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