HomeMy WebLinkAbout05/03/14 Fdn Jt Spec. W/ Lib Fdn JOINT SPECIAL MEETING OF THE
COMMUNITY FOUNDATION
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LIBRARY FOUNDATION
AGENDA
RANCHO
CUCAMONGA
Special Meeting
March 14, 2005
4:00 p.m.
Tri-Communities Room at the Civic Center
10500 Civic Center Drive
Rancho Cucamonga, CA 91730
Community Foundation Members
Tony Mize, Chair Harry Gibson, Member
Michael Arreguin, Member Judy Gibson, Member
Chuck Buquet, Member Angela Knox, Member
Patricia Carlson, Secretary Marian Nelson, Member
Harvey Cohen, M.D., Vice Chair David Parker, Member
Jo Dutton, Ph.D., Member Darren Vilardo, Member
Steve Wysocki, Ph.b;, Member
Library Foundation Members
Paul Williams, President Ruth Leal, Member
Teresa A. Akahoshi, Member Ned Leonard, Member
Bruce Bowne, Member Ron Sakala, Member '
Rebecca Davies, Vice President Anne L. Viricel, Member
Gino L. Filippi, Member Ravenel Wimberly, Member
Frances Howdyshell, Member
City Offices: (909)477-2760
Library Offices: (909) 477-2720
JOINT COMMUNITY FOUNDATION
AND LIBRARY FOUNDATION
F2.
MEETING 2
March 14, 2005
,to Order
ledge of Allegiance
oll Call:
Tony Mize _ Harry Gibson
Michael Arreguin _ Judy Gibson
Chuck Buquet Angela Knox
Patricia Carlson Marian Nelson _
Harvey Cohen _ David Parker _
Jo Dutton _ Darren Vilardo, Sr.
Steve Wysocki
Paul Williams Ruth Leal
Teresa Akahoshi Ned Leonard
Bruce Bowne Ron Sakala
Rebecca Davies Anne Viricel _
Gino Filippi Ravenel Wimberly
Frances Howdyshell
B, f,ommunilcgtons from the Public
This is the time and place for the general public to address the Community
Foundation and Library Foundation. State law prohibits the Board from
addressing any issue not previously included on the Agenda. The Boards
may receive testimony and set the matter for a subsequent meeting.
Comments are to be limited to five minutes per individual.
11 wf'. Foundation Business
The following items are not public hearing Items, although the Chair ma
open the meeting for public input:
1. Joint Meeting regarding the Victoria Gardens Cultural Center Pages
Project and the Promoting Arts and Literacy (PAL) 1-6
Campaign.
,"T; D. A gjournment
I, Melissa Morales, Community Foundation Secretary, hereby certify a true,
accurate copy of the foregoing Community Foundation and Library Foundation
agenda was posted on March 9, 2005, seventy-two (72) hours prior to the
meeting per A.B. 2674 at 10500 Civic Center Drive, Rancho Cucamonga, CA.
_d
R A N C H O C U C A M O N G A
COMMUNITY BERVICE8
St-cffReWit
DATE March 14, 2005
TO: Rancho Cucamonga Community Foundation
Rancho Cucamonga Public Library Foundation
FROM: Kevin McArdle, Community Services Director
Deborah Kaye Clark, Library Director
BY: Paula Pachon, Management Analyst III �v
SUBJECT: JOINT MEETING REGARDING CULTURAL CENTER PROJECT AND
THE PROMOTING ARTS AND LITERACY (PAL) CAMPAIGN
BACKGROUND:
As our Foundations' Boardmembers are aware, a joint meeting between Rancho
Cucamonga Community Foundation and the Rancho Cucamonga Public Library
Foundation Board of Directors has been scheduled for Monday, March 14"' at the
Rancho Cucamonga Civic Center (Tri-Communities Conference Room) between the
hours of 4:00 p.m. and 7:00 p.m. A pre-meeting orientation session has been
scheduled for 3:30 p.m. for new members.
The purpose of the joint meeting is to discuss issues relating to the Cultural Center
Project and the Promoting Arts and Literacy (PAL) Campaign. In addition, a brief
training session with a professional fundraising consultant, Monica J. Hubbard
Consultant to Non-profits, has been included as a part of this meeting. The enclosed
agenda provides a more in-depth review of items that have been agendized for
review/discussion.
Respectifilly submitted,
Kevin crdle Deborah Kaye ar
Community Services Director Library Directo
I:ICOMMSERNCounalBBoardslCommunityFounoaumtStallReWst2oo5UdnttiorarFoundationMtgsUdntMeWingOuNine.3.14.05.dw
1
Rancho Cucamonga Community Foundation/Rancho Cucamonga Public Library Foundation
Joint Meeting Agenda
Monday,March 14,2005; 4-7 p.m.
Tri-Communities Conference Room
3:30 p.m. New Member Orientation(Optional)
■ Review of Cultural Center Plans
4:00 p.m. Welcome & Introductions
Cultural Center Update
■ Construction
• Logo
■ Name
• Renderings
Review of Strategic Plans
• Library
■ Playhouse
■ Celebration Hall
PAL Campaign Update
(Distribution of a Resource Notebook with the following...)
■ Amounts &Donors&Goals
■ Programs& Spotlight Donor Levels
• Naming &Presentation Rights Available
• Sponsorship Approval Policy
■ Investment Plan
■ Materials Available
■ Challenges (Discussion)
o Focus
o Prospecting
Fundraising Training
■ Identifying donor prospects
■ Donor research to assess capacity for giving
■ Getting the face-to-face appointment with the prospect
■ Ways of making the ask
■ Handling a negative response to the ask
Dinner
Review of Focus Teams Fundraising Approach for 2005
■ Description
■ Breakout in Teams (Community Organizations,Mail Merchants, Individual Appeals—
Bricks &Theatre Seats,Corporations,Elected Officials)
o Goals
o Prospects
o Approach
I:\COMMSERNCou ii&BoordslCom tyFoundation�StaffReporw1200Nointllbmry Foundation MtgsWut1ine3.14.05.doc
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mjhubbard.com: Monica J.Hubbard,Consultant Page 1 of 1
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SERVICES AND RESOURCES YOU CAN USE!
MJH Consulting knows your time is precious and that you need to manage your
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1843 north pepper drive,altadena,ca 01001-3438
tel:828 707 5012-fax:828 707 0210
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mjhubbard.com: Monica J. Hubbard, Consultant Page 1 of 1
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ITH OVER THIRTY YEARS of event producing and marketing experience for both
public and private organizations, Monica Hubbard has counseled boards,
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and educational institutions. Hubbard's training sessions, organizational retreats and
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During her extensive involvement in the education and arts community of Southern
California, Ms. Hubbard was, for twenty-seven years, a director of choral activities at the
California Institute of Technology (Caltech), the nation's premier science and
engineering university. Throughout these years, she worked with professional and
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promotion, development of donor bases, and organizational management.
A graduate of Occidental College in Los Angeles, with degrees in choral conducting and
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Hubbard's singular menu of experiences and network of associates have provided
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Ms. Hubbard's community involvement includes board and committee service to the The
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Femina LA and Zonta Club of Pasadena. She is a member of Americans for the Arts,
Association of Fundraising Professionals Greater LA Chapter and California Association of
Nonprofits.
monice j.hubbard-consultant to ark and sooial service nonprofits
1843 north pepper drive, altadena,ca 91DD1.3430
tel:626 797 5912-fax 626 797 0210
e-mail:comulting@mjhubbard.com-internet:v .mjhubbard.00m
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clients Page 1 of 2
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Arts and Culture
American Choral Directors Association
Art-Sourced Pros
Boston Secession
California Alliance for Arts Education
California Institute of Technology Office of Public Events
Camerata Singers of Long Beach
Center for the Study of Political Graphics
Chorale Bel Canto
Chorus America
,,City of Pasadena Cultural Affairs Division
,,City of Pico Rivera Cultural Arts Committee
Guild Opera Company
Hollywood Brass Ensemble
Los Angeles Children's Chorus
Los Angeles County Arts Commission
Mount San Antonio College, Performing Arts Center
Musica Angelica Baroque Orchestra
The Musical Theatre Guild
Pacific Pops String Orchestra
Pacific Serenades
/ Pasadena Performing Arts Foundation
Pasadena Playhouse
Peninsula Women's Chorus
Rio Hondo Symphony Association
Santa Clarita Master Chorale
Ventura County Arts Council
Vox Femina LA
Social Service
AIDS Service Center
All Saints Church
Castle Press
DOVIA - Los Angeles Chapter
The Executive Coalition of Pasadena
j Friends of the Los Angeles County Library
The GAIA
Girl Scouts, Mt. Wilson-Vista Council
National Alliance for the Mentally III, San Gabriel Valley Chapter
Pasadena Mental Health Association
Support Center for Nonprofit Innovation
Violence Intervention Program
Western Justice Center Foundation
http;//www.mjhubbard.com/clients.htm] 5
clients Page 2 of 2
M]H Workshops attract board, volunteer and staff members from nonprofits throughout
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yVICTORIA GARDENS
TER
RANCHO CUCAMONGA
Lewis Family Playhouse
Vision 2010
Mission Statement
Core Values
Goals
Strategies
MISSION STATEMENT
Kecogniing that the arts create stronger communities andprovide life-long benefits, the Lewis
Family Playhouse is a dynamic performing arts center where we educate, entertain and ignite
the imagination through high quality theatrical experiences for children and families, and
audiences of all ages throughout Southern California.
"Where arts and knowledge bring dreams to life"
i
a
VALUES
Programming and operations at the Lewis Family Playhouse are based on a number of deeply
felt values. These beliefs serve as the foundation for all planning at the Playhouse. These
values center on our strong belief that the Performing Arts provide life-long benefits to our
youth, families and communities.
We deeply believe that Performing Arts programs and performances:
• Improve and expand learning
• Enhance self-esteem
• Strengthen families and communities
• Stimulate creative and critical thinking
• Provide opportunities for artistic expression
• Provide entertainment value
• Celebrate diversity
• Stimulate the economy
• Create strong community partnerships
• Enjoy a strong connection with literature
• Encourage both observation and participation
2
i,
GOALS AND STRATEGIES
What needs to be accorrtjilished to fulfill our Mission.
PROGRAMMING GOALS
■Develop & present the highest quality professional Theatre-for-Young-
Audiences (TYA) program in Southern California.
Theatre-for-Young-Audiences or TYA is designed to provide theatrical productions geared specifically to
school-age children in which to provide age-appropriate entertainment, enhance learning and expose young people to
the exciting art ofprofessional, live theatre. TYA productions are generally inspired by classic children's literature,
historical events,fables and fairy tales, and offer both morning performances for classroom attendance as well as
public performances far family audiences. By providing teachers with curriculum-based educational materials as a
compliment to the live performance, educators can utilize this unique art form to continue the performance-related
learning experience in the classroom.
Strategies•
■ Research existing successful U.S. TYA theatre companies.
■ Develop a professional TYA Company for the Victoria Gardens Cultural Center.
• Establish strong school district relationships for input, advocacy and participation.
■ Develop funding partnerships &business relationships for TYA season.
• Create a well-rounded season of TYA production, both touring and City-produced, with a
range of production styles & show titles.
■ Create show-related educational resources for both classroom and at home use.
■ Educate the public on what TYA is and its benefits to schools and families.
• Market TYA public performances in a 30-mile radius.
• TYA Programming to comprise 65%of City's produced/presented performances.
oPresent a wide variety of dynamic Family Entertainment performances and
programs.
The Family Entertainment Series will provide a wide variety of performing arts productions and events
appropriate for all members of the family. The Family Entertainment Series would include a varied assortment of
stage entertainment such as musical concert, dance and ballet performances, magic and science shows, acrobats and
cirque performer, "cartoon character"stage show,puppetry, bohday, and variety shows.
Strategies:
• Select a wide variety of family-appropriate performances (Include magic, puppetry, music,
dance, acrobat/cirque, cultural/ethnic, "known character" acts, sing-a-longs, community
theatre family shows, and holiday performances).
• Secure funding partnerships (sponsors) to keep ticket prices affordable.
• Collaborate with the Library for educational resources related to the performance.
• Create special event programming & packages to tie-in with some performance offerings
(Mother's Day, Grandparent's Day,Daddy/Daughter outing, etc.).
■ Establish 20%of presenting season as family entertainment.
3
■Present a high quality, diverse Specialty Series for targeted audiences.
Our Specialty Performances Series provider both theatrical and variety entertainment options,Sealed to a
specific audience such as adults, teens, seniors, women, ethnic populations, and others. Addressing the needs and
desires of all members of our community for quality,professional performances, this series will provide entertainment
such as comedy nights, pop or nostalgic music concerts, multi-cultural dance or world music presentations,
Shakespeare or classic theatre productions, and the like. Whereas our TYA and Family Entertainment Series are
primarily geared to youth audiences, the Specialty Performance Series will concentrate on adult, college-age and
teenage theatrical and entertainment interests.
Strategies.•
• Identify "target" populations (teens, women, seniors, ethnic groups, etc.) and develop
programming to serve their current interests and social environment.
■ Offer wide variety of performances (comedy, theatre, music concert, "known artists", social
issues,lunch programming, speaker series, film,author).
• Work with booking agents and local performing arts venues for block booking opportunities
and 'one-offs".
■ Secure funding partnerships with tie-in to targeted groups.
■ Explore "headliner entertainment" options for black-tie affairs and holiday special events
(New Years dinner&show, Gala for the Arts, etc.).
■ Develop programs to utilize and enhance nightlife atmosphere & activities at Victoria
Gardens.
• Establish 15%of presenting season for targeted audience Specialty Series.
■Conduct a successful, comprehensive and visible Theatre Arts Academy.
Strategies.-
• Transition existing Theatre Arts Academy (at RC Theatre Arts Center) to Cultural Center
beginning Summer 2006.
• Seek experienced, qualified, dynamic instructors to conduct a variety of performing arts
educational programs and workshops on an on-going basis.
■ Establish a creative, non-threatening, encouraging learning environment to help participants
feel comfortable to explore their talents
• Promote Academy Program extensively throughout Rancho Cucamonga and the region.
■ Provide various ability levels of programs for appropriate division of beginners from
advanced level participants.
■ Provide ample opportunities for Academy participants/programs to perform at Cultural
Center (recitals,pre-show entertainment, courtyard appearances,etc.).
■ Integrate individual programs to work collaboratively
• Work with library to provide resource & research materials and assistance to academy
instructors and programs.
4
■Utilize the Arts to increase cultural/social diversity awareness and
understanding.
Strategies:
■ Present performances through the TYA, Family Entertainment and Specialty Series that will
introduce and/or explore ethnic, cultural,and/or social issues.
■ Provide "Talk-Backs" or after show discussions to help audience members better understand
the performance subject matter,particularly if subject matter is controversial.
■ Provide opportunities for continued learning and understanding of production topics or
subject matter with available library resources.
• Provide additional materials or resources for purchase at Cultural Center gift shop or
merchandise carts.
■Provide opportunities that encourage artistic and creative expression through
active participation in the arts.
Strategies:
■ Expand community theatre program to include more adult performers and plays for adults
while increasing exposure for the program.
■ Develop and expand a wide range of performing arts classes and workshops for all ages
using experienced, high quality instructors.
■ Develop aggressive marketing campaign for arts education programs.
■ Keep programs accessible and affordable (where possible).
■ Offer incentives and opportunities for students trained in behind the scenes operation to
volunteer for performances.
• Publicly recognize community theatre performers and outstanding students (council and
commission meetings,in programs etc.).
■ Continue Performing Arts Scholarship Program to encourage new participants.
• Produce an annual Talent Showcase Event to highlight local talent.
COLLABORATIVE GOALS
■Integrate education, the arts and literacy.
Strategies:
■ Integrate school curriculum with TYA programming where applicable.
• Know school reading lists and work with the library to develop specific library
resources/collections and special programs and events for TYA shows .
Provide teacher in-services related to TYA program and create a teacher recognition
program.
• Engage in frequent communication with School Boards/County Superintendent of
Schools/District Superintendents/Principals and cultivate PTA relationships.
• Establish relationship with school districts and other educational facilities (i.e. private
schools and home schooled) within 15-mile radius.
■ Provide links on web site for educators, audience members or those interested in arts
participation to sites that increase awareness or education.
5
mMaximize community and business partnerships.
Strategies:
• Continue to market and support the PAL Campaign.
■ Develop partnerships with non-profit organizations and groups.
■ Create cross marketing campaigns and promotions.
• Promote volunteer opportunities with groups.
■ Develop (cash and in-kind) sponsorship opportunities.
• Develop outreach and education programs regarding Playhouse opportunities.
■Capture and utilize public input and suggestions.
Strategies.•
■ Develop a steering committee from those in the field of cultural arts.
■ Survey parents and participants from Community Services sponsored cultural arts programs.
■ Implement annual community survey.
■ Mail/e-mail surveys to attendees of selected theater productions.
• Solicit opinions from the guests of the Playhouse.
■ Develop database of schoolteachers, survey groups, subscribers, etc.
• Utilize electronic methods to receive input,where possible.
■ Utilize public input to improve services or show selection.
mEnsure a cohesive and supportive City team effort for The Playhouse.
Strategies•
• Engage in an on-going briefing and feedback program with the City Council.
■ Engage in on-going communications with the Community and Library Foundations.
• Conduct regular coordination meetings with Facility Maintenance team once the Playhouse
is operational.
• Engage all City Department Directors and Administrative staff in Playhouse milestone
events.
■ Encourage involvement of City staff and Commissioners in "Friends of the Playhouse."
■ Provide regular communications to all City Staff regarding the status of the Playhouse and
provide opportunities for feedback.
■ Establish a Playhouse "Coordination Team" with representatives from all City Departments.
OPERATIONAL GOALS
■Operate in a financially responsible manner while maximizing
entrepreneurial opportunities.
Strategies:
■ Establish a non-profit Theatre for Young Audiences (TYA) Company to maximize funding
opportunities.
• Offer affordable and accessible programs.
■ Pursue an aggressive grant program.
6
Create a sponsorship/gift program.
■ Create a membership program to stimulate sustained revenue.
• Create a "Friends of the Playhouse" volunteer program.
• Develop a rental fee structure that ensures cost recovery.
■ Maximize revenue from concessions and merchandise.
• Create revenues from special events.
■ Develop and sustain a program equipment replacement fund.
■ Explore developer-generated revenues for the arts.
■Provide exceptional experiences for all patrons and guests.
Strategies:
• Maintain facilities at the highest standard.
■ Ensure clear and easy-to-understand signage.
• Provide ticketing and registration systems that are user friendly, accessible, informative,
flexible, secure and reliable.
■ Provide telephone system that is personable, user-friendly and informative.
■ Provide staff and volunteers that are friendly, outgoing, well-trained, responsive, solution
oriented, knowledgeable.
• Provide "value-added" expanded services and experiences.
• Provide easily accessible and attractive collaborative materials.
■ Provide complete and friendly services to rental groups.
■Establish scheduling and rental policies to maximize theatre use and rental
revenues.
Strategies:
• Identify the City's TYA, Family Entertainment and Specialty Series as first priority for theatre
scheduling.
■ Identify other City programs and special events to be given second priority in theatre
scheduling.
• Identify non-City performance groups to be invited to take third priority in theatre bookings.
(i.e. Inland Pacific Ballet,Mountainside Master Chorale,etc)
• Establish rental rates for high,mid and low priority groups.
■ Develop discount rental policy for RC school districts to utilize open, low-use dates while
maintaining cost recovery of all Cultural Center expenses.
• Establish policy to not allow free entertainment events to be held in Playhouse that compete
with Playhouse. All events to be ticketed to monitor and control attendance.
■ Plan dark days in theatre (no usage) each month for scheduled maintenance.
• Establish policy that all groups using the Playhouse must use Cultural Center box office and
ticketing services for all ticket sales.
MARKE'T'ING GOALS
■Position The Playhouse as a leader in theatrical experiences for children and
families.
Strategies:
■ Define target audience and obtain buy in.
■ Develop integrated direct mail campaigns aimed at educators and general public.
7
■ Position the Theater Arts Academy as the first building block for performing arts skill
provider in the Inland Empire.
■ Promote Grand Opening Celebration Series.
• ,Create periodic focus groups to assess programming success and interests.
■ Determine goals and outcomes for awareness and attendance.
• Obtain up-to-date demographic research data to analyze the region lifestyle trends.
■Maximize audience potential and patron support.
Strategies.
■ Develop a marketing campaign that emphasizes the value of arts.
• Bring area art groups together to share programs/ideas.
■ Develop a speakers' bureau of arts advocates to communicate to public groups.
• Host performances in non-traditional spaces (i.e. Town Square).
■ Develop campaigns to increase participation and attendance.
• Develop campaign to increase teacher support of and participation.
• Provide opportunities for performers to integrate with Library programming.
■ Promote the experience of the behind the stage magic of theatre.
■ Develop contests and promotions to increase awareness and audience participation.
■ Involve schools and promote curriculum tie-ins for the TYA perfortnances.
■ Use library resources/materials to maximize interest
■ Maximize web site and marketing strategies to reach new audiences.
• Establish relationships with arts reviewers,writers and arts trade publications.
• Create collaborative partnerships with multiple media outlets.
■ Target audiences with up-to-date lifestyle data research.
8
5." LIBRARY PLAN OF SERVICE
5.1 EXECUTIVE SUMMARY: PLAN OF SERVICE
This Plan of Service describes the proposed public library service program that will be implemented
through the construction of the second library service outlet for the city of Rancho Cucamonga.
Called the Victoria Gardens Library, it is designed to enhance library services for the entire
community and provide convenient library access for residents of eastern Rancho Cucamonga. The
library is part of a multipurpose building which also features a children's theater and event center.
Sharing meeting room and lobby spaces, the Rancho Cucamonga Library and Performing Arts Center-
- "The Center for Imagination"—will be located in the heart of an exciting outdoor mall experience
and will open new avenues for creativity and learning for youth in Rancho Cucamonga.
Rancho Cucamonga is a fast growing city encompassing 38 square miles with a population of 127,000
residents. The population of Rancho Cucamonga has risen nearly 131% from 1980 to 2000. The
Library Needs Assessment clearly shows that the current single location of 22,500 sq. ft., containing
127,000 volumes is inadequate to meet the space or collection needs required for a population of
127,000--estimated to grow to 150,000 by 2005.
Despite current limitations of size and collection, the Rancho Cucamonga Public Library offers an
outstanding array of innovative programs, including "Kidsmobile" service to schools and parks, adult
and family literacy programs, a "Housecalls" program for the homebound, and a website featuring 12
online databases. Community support is high, with 115,000 current borrowers reflecting 87% of the
population, and ongoing demand for increased services is reflected in the Needs Assessment.
The Victoria Gardens Library is part of a vision that was developed through an extensive citywide
needs assessment process that began with the General Plan Update for 2000. The process included a
Library Master Plan (2000), a Parks & Cultural Needs Assessment (2000), a Performing Arts
Feasibility Study (2001), a Technology Needs Assessment (2002) and a Library Needs Assessment
(2002). Among the major citywide goals identified through this 3 year public needs assessment
process were:
k trx
❑ To;provtde'library services to the eastern portion of the community £
(Ltbrary Marler Plan)andy(General'Plan Update for 2000) i .
❑ To:create a downtown"to help finite the three commumhes whish make up Ranchoti;
Cucamonga , - t
(General Plan Update for 2000)
❑ To create a cultural center for children,whee rdeas and arts are celebrated 4
(Parks& Cultural Needs'Assessment)and(Performing ArtsfFeastbility Study)
'o To maxlmize the nse ofaechnology to_provide capability=and-accessibility totcuthng`•
edge'-resource s;for every,Rancho'Cacamonga`resident ,
(Technology,Needs Assessment)and�(Library Master Plan)and(Library NeedsAssessmei t
Victoria Gardens Library Chapter 5-I
Plan of Service
In response to these goals, the City envisioned a regional "downtown" in the eastern part of the
community and worked to create a public private partnership through the Redevelopment Agency to
make the vision a reality. Widely accessible through freeway, highway, pedestrian trails and public
transit, the "downtown" development selected to house the library was designed to offer civic, retail,
office, and residential uses. In short, a destination point for the city.
Using data gathered through library needs assessments, the library vision that emerged was "The
Victoria Gardens Library", a 22,400 sq. ft. facility to be located in a highly visible location off the
main plaza, co-located with a professional Children's Theater and meeting room facility. In creating a
Plan of Service for this unique facility, the primary clients were identified as children—and their
families. The strategy to deliver service was defined through partnerships with the City's Community
Services Department and the four K-8 school districts serving Rancho Cucamonga.
The following Plan of Service for this vision includes the Victoria Gardens Library Mission Statement
and five major goal statements that tie the Library to the overall vision for the City of Rancho
Cucamonga. These are:
❑ 'Create,,a City where personal'ennchment and hg
felon tleainm is convemenh
accessibletoall. " =. . g
❑ Create a City where the children,of the community are enriched through educational
and:cuituial=opportunities and resources produced <through collaboration between
library, community4seiv>ces,and schools ,*
❑ Create a City+where the contributirl
ons of Young Adults aze valued the>r ideas{1 stened;
to and[herr needs addressed
❑ Create a Ctiy where all restdents have equal opportnntty to learn the posstbtlifi&k
❑ Create a Crty where tndturdual, nfonnahon needs ate mckly met k „�; � _�
Each goal is accompanied by related service objectives that cover creating new services and expanding
existing popular services such as the following:
❑ Increase the;depthsand breadth
,of' he book collection for the community thefnumber'
one"requesCof every survey device;and vehicle used`m'.needs-assessment
❑ Provide hbray services to the easternportion of the commumty'experiencmg the
greatest growth ,
❑ ,Expand the popular"Back To*Basic_s" Learning Center,provuhng tutoring and addmg a
HomeworinCe`nter
o Create the first Teen Center wnh aV
group study room booths with computer access and'
magazines geared to teen mterestsiy y r
❑ Offer a computer training center outfitted with cutting,'edge technology and featuring;:.
classes taughfby=lilirary and school,staff x s
❑ Offer programming spacq� of all ages with teleconferencing capabilities
❑ Provide outdoor space with convement�seahn for,famil
study.
g y gatlienngs oi,indrv>duali'
Victoria Gardens Library .
Plan of Service Chapter 5-2
5.2 MISSION STATEMENT
"The Victoria Gardens Library exists to bring
imagination, ideas and people together. "
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Mission Statement for the Victoria Gardens Library
In the "Center for Imagination"
City of Rancho Cucamonga
Victoria Gardens Library Chapter5-3
Plan of Service
5.3 BACKGROUND
This Plan of Service describes the proposed public library service program that will be implemented
through the construction of the second library service outlet for the city of Rancho Cucamonga. The
Plan of Service has been an evolving document, begun in 2001, based on the survey data obtained
from Library Master Plan 2000 and refined in 2002 through a 6-month period of public comment and
evaluation.
Called the Victoria Gardens Library, it is designed to enhance library services for the entire
community and provide convenient library access for residents of eastern Rancho Cucamonga. The
library is part of a multipurpose building that also features a children's theater and event center. Called
the Rancho Cucamonga Library and Performing Arts Center-- "The Center for Imagination"-- the
facility is located in the heart of an exciting outdoor mall experience and will open new avenues for
creativity and learning for youth in Rancho Cucamonga and beyond.
The Victoria Gardens Library is part of the vision that was developed through an extensive citywide
needs assessment process that was part of the General Plan Update for 2000. The process included a
Library Master Plan (2000), a Parks & Cultural Needs Assessment (2000), a Performing Arts
Feasibility Study (2001), a Technology Needs Assessment (2002) and a Library Needs Assessment
(2002).
Among the major city wide goals identified through this 3-year public needs assessment process were:
❑ To provide library services to the eastern portion of the community.
(Library Master Plan) and(General Plan Update for 2000)
❑ To create a "downtown" to help unite the three communities which make up Rancho
Cucamonga.
(General Plan Update for 2000)
❑ To create a cultural center for children,where ideas and arts are celebrated.
(Parks &Cultural Needs Assessment) and(Performing Arts Feasibility Study)
❑ To maximize the use of technology to provide capability and accessibility to cutting edge
resources for every Rancho Cucamonga resident.
(Technology Needs Assessment) and(Library Master Plan)and(Library Needs Assessment)
In response to these goals, the City
envisioned a regional "downtown" in the f
eastern part of the community and worked toi
create a public private partnership through
the Redevelopment Agency to make the ffl
vision a reality. Widely accessible through �[
r, . ,, . _
freeway, highway, pedestrian trails and =r L, _
public transit, the "downtown" development
selected to house the library was designed to
offer civic, retail, office, and residential uses.
In short, a destination point for the city.
j__ate.
Usingdata gathered through libraryneeds �'"" ""'_""--___
assessments, the library vision that emerged
was "The Victoria Gardens Library", a 22,400 square foot facility to be located in a.highly visible
location off the main plaza, co-located with a professional Children's Theater and sharing a meeting
Victoria Gardens Library Chapter 54
Plan of Service
room facility. In creating a Plan of Service for this unique facility, the primary clients were identified
as children—and their families. The strategy to deliver service was defined through partnerships with
the City's Community Services Department and the K-8 school districts serving Rancho Cucamonga.
The following Plan of Service for this vision includes the Victoria Gardens Library Mission Statement
and five major goal statements that tie the Library to the overall vision for the City of Rancho
Cucamonga. The goals are:
Goal#1:
Create a City where personal enrichment and lifelong learning is conveniently accessible to all.
Goal #2:
Create a City where the children of the community are enriched through educational and cultural
opportunities and resources produced through collaboration between library, community services and
schools.
Goal#3:
Create a City where the contributions of Young Adults are valued, their ideas listened to and their
needs addressed.
Goal #4
Create a City where all residents have equal opportunity to learn the possibilities of technology.
Goal#5
Create a City where individual information needs are quickly met.
Each goal is accompanied by related service objectives that cover creating new services and expanding
existing popular services. Goals and objectives were based on the characteristics of the community,
the existing strengths and weaknesses of library services, the unique partnerships forged with
Community Services and all four K-12 school districts and public input from five citywide needs
assessment tools.
5.4 CHARACTERISTICS OF THE COMMUNITY
Many different cultures have shaped Rancho Cucamonga's history. From the Mexican families that
created early Cucamonga, to the Italian grape-growers that shaped the rural Etiwanda, to Alta Loma
perched on the original Spanish land grant, the challenge of Rancho Cucamonga, incorporated from
these three cities into one in 1977,has been to unite the communities under one vision.
Rancho Cucamonga today is a large city encompassing 38 square miles and populated with 127,000
residents. The population of Rancho Cucamonga has risen nearly 150%from 1980 to 2002.
The Rancho Cucamonga community is a place for young families. The 1990 census shows that the
largest population group was the 30-39 year old baby boomer group; second largest is the group
Victoria Gardens Library Chapter 5-5
Plan of Service
encompassing children 0-9 years old. Over 47% of Rancho Cucamonga households included children,
far above Southern California averages.
Volunteerism is abundant in Rancho Cucamonga. The City currently hosts over 1,800 volunteers, in
programs that operate in the Library, City Hall, Police, Fire and Community Services. More than
75,000 hours of community services were provided by this team of volunteers.
Five school districts serve the Rancho Cucamonga community which, by 2005, will support 4 high
schools, 9 middle schools and 21 elementary schools. Rancho Cucamonga is also home to Chaffey
Community College, one of the oldest community colleges in the State of California.
Daily life in Rancho Cucamonga revolves around the family. The emphasis on family is seen in the
city's heavy investment in parks and recreation facilities, the recent Performing Arts Feasibility Study
that found strong support for professional Children's Theater--and the high use of the only currently
library outlet, the Archibald Library.
5.5 CHARACTERISTICS OF THE LIBRARY
Residents of the City of Rancho Cucamonga received their library services through the San
Bernardino County Library until 1994. Services were provided from a branch library of 10,000 square
feet and a collection of 50,000 items. Hungry for better library services for its residents, the City of
Rancho Cucamonga made plans to withdraw from the San Bernardino County Library System to
create it's own city library—the first library in California to pull away from the County library system
to improve library services to its residents.
To properly plan for the service change-over, an extensive needs assessment process was undertaken
in 1990, and the Implementation Plan in that document created by Ray Holt drove the service plan that
operated from the new Archibald Library which opened in 1994. Although the city had more than
doubled the building size from the San Bernardino County Branch Library and tripled the collection,
they knew it wasn't enough to serve a city that had nearly doubled in population from 1980 to 1990.
Therefore, the City Council named the Archibald location an "Interim Library" and created a Library
Board of Trustees to oversee the facility and plan for it's future growth.
Today, the 22,500 square foot Archibald Library contains 127,000 items. Open 7 days a week, the
Library sees an average of 1,500 visitors each day. Designed to age gracefully and meticulously
maintained by city crews, the Archibald Library is no longer referred to as "Interim", but serves as a
"destination point" for the community and is a much loved community fixture.
However, built to comfortably hold 70,000 volumes, the current collection of 127,000 has outgrown
the single location. During occasional slow periods of library use, triggered by varying school
schedules, otherwise valuable materials pile up on the floor, cover the windows and stuff the shelves.
Closets and storage areas have been converted to office space and computer centers, shelving has
extended up and over windowed areas and tables and chairs removed and replaced with stacks.
The 2002 Library Needs Assessment clearly shows that the current single location of 22,500 square
feet containing 127,000 volumes, while extremely popular, is inadequate to meet the space or
collection needs required for a population of 127,000.
Victoria Gardens Library Chapter 5-6
Plan of Service
Despite these collection and space limitations, the Rancho Cucamonga Public Library offers an
outstanding array of innovative programs, including a "Kidsmobile" to service schools, adult and
family literacy programs, a Housecalls program for the homebound, and a website featuring 12 online
databases. Community support is high, with 115,000 current borrowers reflecting 87% of the
population and ongoing demand for increased services is reflected in a series of assessment tools.
In the year 2000, a Library Master Plan process was conducted as part of the overall update of the
city's General Plan. The Library Master Plan outlined a future service option containing a minimum
of two equal size libraries, geographically situated in the community to provide convenient access for
all residents and greater resources for the community overall. The Library Master Plan recommended
the second library outlet be located in the eastern portion of the community, which was then
experiencing the greatest growth in population.
Following on the heels of the Library Master Plan was the Performing Arts Feasibility Study, and the
concept of"The Center for Imagination" was born.
5.6 VICTORIA GARDENS AND "THE CENTER FOR IMAGINATION": THE VISION
The concept of a regional shopping area located at Foothill Boulevard (the famous Route 66) and the
15 Freeway has been part of the vision of Cucamonga for over 20 years. Emerging from the planning
boards to reality, the Victoria Gardens development has been designed to partner a library
emphasizing children's services with a children's performing arts center. An Event Center equally
capable of hosting the most sophisticated of business conferences along with the most lighthearted of
children's programming completes the blend of cultural offerings that will open new avenues for
creativity and learning in Rancho Cucamonga.
"The Center for Imagination" will house a library that will double the city's library resources, offer a
family literacy service and homework program and provide a regional learning center specializing in
books, magazines and media celebrating the performing arts.
Thanks to the partnership forged with four school districts,the special collection will be geared toward
curriculum arts programs for youngster 8-18. As part of the imagination experience, the Library will
offer interactive learning opportunities that support performances on the Center's stage.
The Imagination Center will be home to an experienced professional children's theater company that
will also work in partnership with local school districts to present performances that complement the
schools' curriculum. That means students will experience, through live theater, today's issues and the
subjects they study in school. Before or after the performance, they will be able to deepen their
knowledge through resources in the library portion of the Center.
The Community Services Department of the City of Rancho Cucamonga will operate the Events
Center and oversee the Children's Theater. The Library area will be solely operated by the Library
Department. Shared spaces in the complex resulting in better service delivery and cost economies will
consist of the following:
Event Center Community Room space
This area is a 4,500 square foot space dividable into three separate meeting areas, serviced by
a kitchenette. This area will serve as children's programming space, adult programming space,
special host receptions and business conferences.
Victoria Gardens Library Chapter 5-7
Plan of Service
Shared lobby and entryway space
This area is a convenient vestibule and lobby that provides restrooms for the entire facility as
well as display space, and areas for literature distribution.
Shared Commons Area
Designed as an additional "program" space,the commons will combine landscaping,
hardscape and unique art touches to create an area that will be available for outdoor events,
meetings, gatherings and individual reading and studying outdoors.
Based on this vision of the triad partnership of Library, Community Services and local schools, the
Plan of Service for the Victoria Gardens Library integrates the vision of the Victoria Gardens "Center
for Imagination" with information gathered from the Library Needs Assessment. Filtered through the
Rancho Cucamonga Public Library overall goals, they will form a unique and exciting service plan for
this new library outlet.
Victoria Gardens Library Chapter 5-8
Plan of Service
5:7 LIBRARY SERVICE GOALS, OBJECTIVES
Goal#1:
Create a City where personal enrichment and
lifelong learning is conveniently accessible to all.
Role(s):Current Topics and Titles y -
Lifelong Learning
Commons
Cultural Awareness
A
Background and how goals and objectives respond to
the needs assessments:
The top priority revealed in both the Library Master Plan 2000 process and the Library Needs
Assessment of 2002 was to increase the depth ("We need more copies of popular titles!") and breadth
of the book collection ("I wish you had a more varied approach to my topic.") Coupled with the lack
of books, the public sited "crowding, noise, traffic, parking and lack of space" as major impediments
to library access. All of these conditions would be relieved with the opening of a library of equal size
and strength, closer to their homes and/or a direct route from work.
The decision to combine the library with a children's theater and meeting facility and to locate it in the
eastern portion of the community was based on the Library Master Plan of 2000, the Parks & Cultural
Needs Assessment of 2000, the Performing Arts Feasibility Study of 2001 and the Library Master
Plan. The size of the facility was based on the Library Master Plan concept of balancing equal sized
libraries geographically located in the community and the City's ability to responsibly staff and
maintain both facilities equally.
During the Performing Arts Center Feasibility Study, strong community support was voiced for
children's theater and the concept of helping children express themselves through performance and
theater study. A library focus group with educators emphasized the shortage of materials available in
support of performing arts of all kinds. One of the recommendations of the focus group was that the
Victoria Gardens Library house and maintain a special collection, oriented to youth, in support of
theater and other performing arts.
The "Quiet Room" emerged from a staff focus group and was verified when a large number of
respondents to the survey stressed the need for a "quiet place to study and read" and several entries
stressed"more comfortable chairs!"
Finally, the Needs Assessment found that 88% of responders to the 2002 survey felt Bestsellers for
Adults were either"very" or "moderately" important,the third highest rating in the survey. Therefore,
popular materials are also emphasized in this library outlet service plan.
Objective 1: Provide a book collection of an additional 102,000, doubling the availability of books
in Rancho Cucamonga.
Service Indicators:
Circulation; fill rate; turnover rate, items per capita rate
Victoria Gardens Library Chapter 5-9
Plan of Service
Objective 2: Provide a 22,400 sq. ft. library facility on the east side of Rancho Cucamonga, for
convenient access for residents living east of Haven.
Service Indicators:
Attendance; Registration figures by zip code
Objective 3: Provide ADA approved aisle width, appropriate level shelving, ADA assisted seating,
tables and technology equipment that will afford seniors, youngsters and the
physically challenged equal access to library resources.
Service Indicators:
Registration figures by Patron Code; Compliance with ADA regulations
Objective 4: Provide skilled, knowledgeable and friendly service at a minimum of three public
service desks
Service Indicators:
Use of service; annual user survey data
Objective 5: Provide a location that will create a civic center "heart" for learning and imagination,
offering a library, meeting rooms and a Children's Theater for an interactive cultural
experience.
Service Indicators:
Number of Field Trips; Number of library class visits; number of adult programs
provided; attendance at programs.
Objective 6: Provide a regional collection celebrating the performing arts by providing a collection
of 3,000 books, videos and software materials that support learning and understanding
performing arts around the world.
Service Indicators:
Circulation figures for Performing Arts Special Collection
Objective 7: Provide a minimum of 50 hours of service per week that will be designed to meet
access needs of all segments of the community.
Service Indicators:
Survey the users 6n'months after opening and annually thereafter
Objective 8: Provide a Popular Browsing Collection of a minimum 2,400 new books, along with
14,000 media and software,displayed in merchandize format.
Service Indicators:
Circulation statistics; turnover; fill rate
Objective 9: Provide a"Quiet Room" where comfortable seating for a minimum of 10 and a quiet
and computer free atmosphere is emphasized.
Service Indicators:
Attendance rate
Victoria Gardens Library Chapter 5-10
Plan of Service -
Goal #2:
K�dt Unnett Q
Create a City where the children of the community �lPG
are enriched through educational and cultural a y
opportunities and resources produced through
collaboration between library, schools and other "
community services. ,8 'r
Role(s): Formai Education Support City of Rancho Cucamonga
wwv..rtbwtmbiie elm
Current Topics and Titles
Cultural Awareness
Background and how goals and objectives respond to the needs assessments:
Since it's establishment in 1994, the Library has surveyed its residents three times. In each of the
surveys, services to children emerged as the number one priority for residents of all ages. In the most
recent survey of 2002, 76% of those surveyed sited "children's books" as "very important", placing it
as top priority for the Victoria Gardens Library. "Homework Center with Children's Tutoring
Program" was sited as third priority, with only a "Computer Center" gaining more support.
"Children's Programming" was another priority to 85% of the community, and a full gamut of age
sensitive programming is found in Objective 2.
In addition, every focus group that stated "Formal Education Support" was the most important library
role. Therefore an emphasis for the Victoria Gardens Library would be placed on Children's Services
and support for school curriculum. Parenting classes and classes to help parents best assist their
youngsters in homework were a top priority for focus groups, with the "Literacy", "Back to Basics"
and "Educators" groups giving it top priority.
In all surveys, responders expressed the desire to see the City work with schools to provide more
learning opportunities for their children. The objectives below respond to suggestions made by the
Educators focus group and written comments by residents in response to the question: "How would
you like to see the public library work with schools?"
Finally, Community Services was a natural partner in presenting culturally rich programming
requested in the Needs Assessment. Already partnering with the Library as part of the "Kidsmobile"
and "Fun on The Run" project to reach disadvantaged youth, the co-location of staff on site in "The
Center for Imagination" makes this a cost effective objective.
Objective 1: Provide an opening day collection of 38,340 new children's books, videos, DVDs and
software.
Service Indicators:
Number of items purchased; number of items processed.
Objective 2: Provide one pre-school storytime,one toddler time, and one school aged youngster
programs per week.
Service Indicators:
Storytime attendance
Objective 3: Provide a minimum of one program each quarter co-sponsored with Community
Services Cultural Arts Program designed to highlight the arts.
Victoria Gardens Library Chapter 5-11
Plan of Service
Service Indicators:
Program attendance; increase circulation of art materials
Objective 4. Partner with Etiwanda, Alta Loma, Cucamonga and Central School Districts to offer
"Back to Basics"Tutoring for a minimum of 50 youngsters per semester.
Service Indicators:
Number of students enrolled; number of volunteer tutors
Objective 5. Provide a minimum of 12 classes for parents and teachers on how to use web sources,
how to research a report,how to use the library, etc.
Service Indicators:
Number of classes offered; number of attendees; number of information questions
Objective 6: Coordinate a meeting of public library and school library personnel once each
semester to share information on collections, spending, school library collaboration
opportunities, grant opportunities,etc.
Service Indicators:
Number of attendees; number of schools represented
Objective 7: Provide a special collection area and collection of 550 items for the use of parents,
teachers and homeschoolers.
Service Indicators:
Circulation figures; teacher cards; homeschooler cards
Victoria Gardens Library Chapter 5-12
Plan of Service
Goal#3:
Create a City where the contributions of - —�
Young Adults are valued,their ideas listened to
and their needs addressed.
Role(s): Formal Learning Support 7Ro _
Current Topics and Titles
Cultural Awareness ~"
Background and how goals and objectives F
respond to the needs assessments:
Demographics show that the closest service area l..
for the Victoria Gardens Library will contain a
very high percentage of Young Adults—ages 12 to 15. The Victoria Gardens Library proposes to
serve the needs of both geographically local teens,and teens that visit the shopping mall.
The Needs Assessment of 2002 showed that having a teen center for young adults was a top priority
(ranked #4) with nearly 84% of library users polled saying a Teen Center was Very or Moderately
important. Not surprisingly, 92%of the young teens polled stated that having a place of their own was
VERY IMPORTANT!
To determine what would be contained in the Teen Space, the Needs Assessment provided the top five
services valued by teens: Books, School Support, Staff Help, Computers and Internet Access. To
determine what services would be offered, the Assessment verified teens want more staff assistance
and more teen programs. In response, the service program below offers a staff desk centered between
the Technology Center and Young Adult Services to support both. It also offers curriculum and social
issues based topic for young adult programming and creates a Teen Advisory Group to provide more
input on materials selection,policies and programming needs.
Objective 1: Provide a "Teen Center"where young people feel welcome and special
Service Indicators
Attendance; Track computer use
Objective 2: Collaborate with Community Services,the School Districts and Library Staff to
provide a minimum of one program each month.
Service Indicators'
Attendance; Circulation of topic of program
Objective 3: Create a Teen Advisory Board to meet monthly and assist in the creation of programs
and review of teen friendly policies.
Service Indicators
Attendance of Teen Board members at Board Meetings; evaluations from Teen Board
Members
Objective 4: Provide an age appropriate and relevant collection of 4,075 items and 10 teen
magazines, with input from Teen Advisory Board.
Service Indicators
Circulation,turnover and fill rates
Victoria Gardens Library Chapter 5-13
Plan of Service
Objective 5. Provide a minimum of 6 computers with the ability for teens to work together around
the terminals.
Service Indicators:
Computer usage figures
Objective 6: Provide volunteering opportunities through Back to Basics tutoring program, Theater
docent program and Technology Center aid.
Service Indicators:
Number of volunteers; number of students tutors; number of tours provided
Objective 7: Provide a minimum of 12 Technology Classes for young adults emphasizing
educational and career skills.
Service Indicators:
Number of classes provided; attendance
Objective 8: Create a Teen Site for the Library's Web Page, designed and maintained by young
adult volunteers,technically assisted by Library Staff.
Service Indicators:
Number of hits to the web site
Victoria Gardens Library Chapter 5-I4
Plan of Service
Goal#4
Create a City where all residents have equal
opportunity to learn the possibilities of technology. •� _
Role(s): Information Literacy
Basic Literacy
Background and how goals and objectives respond to the -
needs assessments:
The Needs Assessment shows in the Telephone Survey to
residents performed in late fall of 2000, that 85% of all residents polled had access to the Internet
through home, business or school. In that same survey, when asked to define what library service was
most desired, 90%of our respondents emphasized expanding on-line services.
During the Staff In-Service of August 2001, staff expressed belief that most residents in the
community "owned" a computer, but a large percentage were challenged in understanding how best to
use it and technology to their advantage. In the staff in-service meeting in 2001, staff recommended as
a goal for the new library, a Technology Center with a minimum of 21 computers.
The Spring Needs Assessment of 2002 followed up on that recommendation by asking the public to
rank several services in priority order. "Free or nominal fee classes on technology" received a ranking
of top priority only below Children's Books in terms of"very important", receiving 74% support and
was THE number one priority when you combine the categories of Very and Moderately Important
(94%).
Teens and Adults alike in the Needs Assessment sited the following as the three most important
services: Classes, Internet access and more computers. The current library offers six for Internet
access. Twenty one are proposed for the Victoria Gardens Library. Survey responders also sited the
need for more help in using computers. Teens voiced the desire for peer support. Seniors voiced the
need for basic and advanced programs, including "repair" and troubleshooting. The objectives below
provide all,with a public service desk and an active program of student volunteer"aides".
Objective 1: Provide a Technology Center containing 21 computers for public use, which will
obtain an 80%occupancy rate during open hours.
Service Indicators:
Attendance; number of classes offered; attendance in classes
Objective 2: Provide Distance Learning Opportunities before and after library hours.
Service Indicators:
Number of bookings per year; number of attendees to programs; income received
from fee-based service.
Objective 3: Provide a minimum of 12 classes for training in the following areas: Use of Library
Technology, how to use popular software programs, searching specific topic areas on
the Internet,etc.
Service Indicators:
Number of classes; attendance figures for classes; evaluations of classes
Victoria Gardens Library Chapter 5-15
Plan of Service
Objective 4: Provide volunteer opportunities for young teens to help their peers by recruiting and
training a minimum of 10 young aides to assist in the Technology and Teen areas.
Service Indicators.-
Number
ndicators:Number of volunteers; number of volunteer hours worked; number of programs
supported through volunteers
Objective 5: Provide a minimum of 12 classes for specific age and interest levels: Senior programs,
teen programs,parenting programs; etc.
Service Indicators.-
Number
ndicators:Number of classes; attendance figures for classes; evaluations of classes
Victoria Gardens Library Chapter 5-16
Plan of Scrvice
Goal#5
Create a City where individual information
needs are quickly and conveniently met.
• �,�aarilso dr�u:e
Role(s): General Information
Background and how goals and objectives
respond to the needs assessments:
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A standard library service offering, the focus bubo nb In..d
groups supported the overall needs assessment
in finding that information needs, excepting students, were of lesser importance to the Rancho
Cucamonga community. However, surveys repeatedly sited 'lack of personal time" as a major barrier
to the use of the library, therefore the objectives in this goal respond to the "basic"need of information
services--but provide the service 24 hours a day, seven days each week, to create a "value added"
approach to the service.
Objective 1: Provide an Information Service Desk to respond to a minimum of 100,000 walk-in,
email and online information questions.
Service Indicators:
Number of questions answered per year
Objective 2: Provide "24/7" Online Reference Service to respond to a minimum of 2,000
information questions.
Service Indicators:
Number of questions answered via 24/7 Access per year
Objective 3: Provide a website with catalog information, database resources, 15,000 electronic
books, and full library service information with an uptime of 99%, updated every
week.
Service Indicators:
Number of hits to web page; number of hits per on-line database; a-book circulation
Objective 4: To bring awareness to the public of the many methods of accessing information
through the library, staff will design and distribute a minimum of two brochures,
highlighting information services available and on line access databases and
Technology Center Services.
Service Indicators:
Number of informational brochures distributed annually; number of hits on the web
site; number of hits per on-line database; circulation rate
Victoria Gardens Library Chapter 5-17
Plan of Service
5.8 TYPES OF SERVICES TO BE OFFERED
Overwhelmingly, through the course of three library surveys conducted over six years, and dozens of
library focus groups and public presentations conducted in Fall 2001 through Spring of 2002, more
books and media, convenient access to library services, service to youngsters, assistance in harnessing
emerging technologies and programming for residents of all ages have emerged as the top priorities
for library service in Rancho Cucamonga. Residents also emphasize developing partnerships to
strengthen the value of the library experience for their children and continuing a pattern of service
excellence at all points of service.
The types of services listed below reflect those top priorities.
The Victoria Gardens Library will provide the overall Rancho Cucamonga Community with the
following:
❑ A broad collection of new books, DVDs, videos, computer programs and talking books with
an emphasis on popular materials, doubling the number of books and materials available to the
growing community.
❑ A Community Room capable of comfortably holding from 30 to 300 guests and an
atmosphere as cozy as cushioned storytime and as technologically advanced as a
Teleconference.
❑ A Technology Center to train community members from school aged youngsters to seniors.
❑ Comfortable and functional seating for study, relaxing, reading and working with personal
technology such as laptops and palm pilots.
❑ High-speed computers available on a fiber optic network.
❑ A programmable courtyard with a garden like atmosphere and visually stimulating landscape
design.
The Victoria Gardens Library will provide preschool children,their parents and caregivers with:
❑ Toddler Time, a story time for children 24-35 months old who are accompanied by a parent or
adult caregiver. During the 20minute program, stories, puppets, finger plays, rhymes, poems
and songs delight the youngsters and help engender a lifetime love of libraries. Offered once
each week.
❑ Preschool Story time, a story time for children 3, 4 and 5 years old which offers them their
first step toward independence. 30 minutes in length,offered once each week.
❑ Assistance to parents and caregivers in selecting books and other materials appropriate for
toddlers.
❑ The opportunity for preschools and day care providers to schedule tours and story times.
The Victoria Gardens Library will provide school age children, their parents and caregivers with:
❑ Family Story time, a story time for the family to enjoy together. Recommended for ages 2 to
8. This 30-minute story time is offered once each week.
❑ "Afterschool Cool", a story time for children 6 to 11 offers books, art crafts, music,
storytelling, drama and special guests. Offered once each week for 45 minutes.
❑ 'Back to Basics" Learning Center. Partnered with four local school districts, this tutoring
program provides youngsters identified as "reading challenged" with the opportunity to
receive reading assistance after school from specially trained tutors.
Victoria Gardens Library Chapter 5-I8
Plan of Service
❑ Special instructional programs on how to use technology to excel in school. Topics will
include "Using Library Technology", "How to Use the Internet to Write a School Report",
"The Internet and Science Projects", etc. Programs will be offered to 10 student/parent teams
per session. Programs offered once per month.
❑ Tours of the Library and the Children's Theater. These tours, available to classes and other
groups such as scouts, athletic clubs, drama clubs, etc., will tour the Victoria Gardens Center,
visit the Theater,and end at the Library. Arts and theater materials will be highlighted.
❑ Reader Advisory services will be offered to parents and caregivers.
❑ Access to Accelerated Readers and other special school-based reading programs.
❑ Homework help will be provided through Tutor.com
❑ In conjunction with Community Services, special programs highlighting the performing arts
will be offered, including classes on lighting,makeup, set design, etc.
❑ A special collection for parents, caregivers, teachers and homeschoolers covering child
development,parents,teaching and tutoring techniques.
The Victoria Gardens Library will provide teens with:
❑ A special room of their own with booth style seating, as well as computers,tables and chairs.
❑ A group study room capable of holding six.
❑ The opportunity to participate on an advisory group to the Library Board of Trustees, to assist
in program planning and teen friendly policies.
❑ Information services and reference services provided in person and over the phone during
open hours and through e-mail 24 hours per day.
❑ Middle and High School class visits including a tour of the Theater and Library.
❑ Age appropriate reading lists,pathfinders for class assignments and bibliographies.
❑ Special hands on instructional programs on how to use technology to excel in school. Topics
will include "Using Library Technology", "How to Use the Internet to Write a School Report",
"The Internet and Science Projects", etc. Programs will be offered to 20 students per session.
Programs offered once per month.
❑ In conjunction with Community Services, special programs highlighting the performing arts
will be offered, including classes on lighting, makeup, set design,etc.
❑ Volunteering opportunities will be given youngsters who want to assist in tutoring younger
children, assisting all ages in the use of computers and data bases,basic shelving duties.
The Victoria Gardens Library will provide teachers, homeschoolers and educators with:
❑ The opportunity for school library media staff and volunteers to meet quarterly and share
information,concerns and updates,coordinated by Library staff.
❑ The opportunity to participate on a School Advisory Committee, to assist the Library in
purchasing appropriate curriculum materials.
❑ A special library card allowing long-term loans and large classroom collections of materials.
❑ Access to the Library's catalog and databases. Classroom or school libraries equipped with a
computer, modem and Internet access may connect to the Library's electronic resources.
❑ The opportunity of working with library staff in generating grant applications of benefit to
library and school alike.
❑ The opportunity to book the Technology Center for distance learning experiences, teacher
training or other practical uses to advance teacher education.
The Victoria Gardens Library will provide adults with:
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❑ Information services and reference services provided in person and over the phone during
open hours and through e-mail and real time 24 hours per day.
❑ A browsing collection of popular new materials, presented in cheerful, easy-to-use retail
fashion.
❑ Reader's Advisory Assistance
❑ A collection of general interest magazines, a special collection of performing arts publications
and a collection of area newspapers.
❑ A special Quiet Reading Room to support relaxation and contemplation.
❑ Special hands on instructional programs on how to use technology to search the Internet, and
programs on how to use popular new software programs as they emerge. Programs will be
offered to 20 adults per session. Programs offered once per month.
❑ A place to hold community events and programs of interest to adults, including an adult
reading group that provides insight to reading materials selected by the group.
The Victoria Gardens Library will provide seniors and people with special needs with:
❑ Accessible collections that reflect their unique interest and needs. Large Print books located at
a comfortable level for viewing, etc.
❑ ADA accessible tables, chairs and technology terminals at all service locations.
❑ A special Quiet Reading Room to support relaxation and contemplation.
❑ Captioned media,both video and DVD.
❑ A place to hold community events and programs of interest to senior adults, including
presentations co-sponsored by Community Services on nutrition,health and consumer issues.
❑ Special hands-on instructional programs on how to use technology. Special programs could
feature how to find health information, consumer information and emerging software
programs. Programs will be offered to 20 adults per session. Programs offered once per
month.
❑ Volunteer opportunities for seniors to assist in tutoring youngsters, training as docents for
facility tours or participating in the adult literacy program.
❑ An Adult Literacy Program that provides reading instruction for those over 18, opportunities
for a rewarding volunteer experience in tutoring and basic instruction on computer use.
The Victoria Gardens Library will provide businesspeople with:
❑ Information services by phone, in person or through the online "24/7" reference program 7
days a week, 24 hrs. per day.
❑ Access to business focused on-line databases, by visiting the library or by accessing the
database through office Internet.
❑ Technologically sophisticated meeting room space.
❑ Access to a Technology Center capable of distance education and available for fee-based use
before and after library open hours.
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5.9 IMPLEMENTATION PLAN
Staffing
The City of Rancho Cucamonga will staff the Victoria Gardens Library with the following full time
positions:
Position Duties
Librarian II Supervising Librarian
Librarian I Youth Services Librarian
Librarian I Adult Services Librarian
Library Assistant Circulation Manager
Library Assistant Technology Services Support
Library Assistant Youth Services Support
Library Clerk Circulation Clerk
An additional 10.5 FTE staffing will be provided to further support the circulation, information and
programming needs of the library.
As with the current Archibald Library, all staff will be crossed trained on a minimum of two service
desks and all will be trained in basic to advanced technology skills. Extensive and creative use of
volunteers will continue the pattern in operation at the Archibald Library.
Hours of Operation
Since the Needs Assessment emphasized the desire of residents to have access to their library during
extended hours that ranged from mornings for Seniors to evenings and weekends for students, the
Library will be open 50 hrs. per week, 6 days per week minimum, Tuesday through Sunday. Evening
hours will be emphasized in response to the primary role of service to young people. However,
extensive use of technology will extend many services into 24/7, consistent with the requests of
residents expressed in the Needs Assessment.
Programming
Library Programming: The Library will rely on four sources for programming: the Victoria Gardens
Library staff, the programming staff from the Archibald Library, programming staff from the
Community Services Division and joint venture partners, volunteers and staff from the four school
districts. Scheduling of programs will be critical and must be planned far in advance to coordinate
scheduling with other City programs and events in the shared meeting room space. While children's
programming is emphasized, adult programming will also be available. Since no meeting room is
currently available at the Archibald Library, all adult programming for the Library system will be
conducted at the Victoria Gardens Library. The meeting room will host a Readers Club, a Mystery
Club, informational programs, Teen Fairs, Library Foundation receptions and a host of other special
library events.
Theater Related Programming: Community Services will provide an exciting programming
component through the Children's Theater. The Theater productions themselves will be selected and
presented by the Professional Children's Theater group, but involvement and input will be sought from
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the School Advisory Committee, in terms of coordinating the play with school district curriculum.
The programming of this Victoria Gardens Library is seen to be highly integrated into the school
curriculum.
Working closely with the staff of the Professional Children's Theater group, , and the School Advisory
Committee,the Cultural Arts staff of the City's Community Services Department and Library staff
will coordinator programs to accompany each theatrical offering. The programs will be planned to
promote the production,to enrich the students and to provide teachers and educators with background
information to aid the education process. It will not be unusual for actors,producers, and other theater
specialists to participate in these exciting program options.
Broadcast Programming: Every other year,the Library Foundation creates "The Rancho Cucamonga
Public Library Telethon", featuring hundreds of children's performers,video clips celebrating reading
and the library and hosts who encourage the public to support the library through donations and
volunteering. This production, which has raised over$300,000 for the Library during the past six
years, will be broadcast from the stage of the Children's Theater. The Theater will be wired for cable
production,and it is planned segments of the professional productions can be broadcasts directly into
classrooms,or directly into library programming areas for a special "live" interactive program.
Collections
The Library Needs Assessment found that the need for a larger book collection was reported at every
special interest focus group and recorded by each survey tool used in the assessment process. In fact,
the Needs Assessment compared the book holdings of Rancho Cucamonga to other libraries serving
similar populations and discovered the collection needed to double to reach average. The introduction
of library service from the Victoria Gardens Library will nearly double the number of books available
system wide. The Victoria Gardens Library will eventually hold over 116,000 items. For opening,
ninety thousand of the items will be purchased new from a vendor that will supply them fully
cataloged and shelf-ready.
While the impact of 90,000 newly published items is impressive and dazzling, the experience of the
Archibald Library in its 1994 opening caused the Library Board to decide to split the new collection
between the two libraries. Gaps in information areas caused by lack of new materials published took
more than 8 years to resolve at the Archibald Library. The proposed solution will spread new
materials along with needed special interest materials throughout the service area of Rancho
Cucamonga.
The collections will include hardcover, paperback books, large type books, fiction and nonfiction,
reference books, and Spanish language books. Media collections will be emphasized due to the high
demand expressed in the Needs Assessment. DVDs, Books on Tape/CD and CD-ROM programs will
be emphasized,but video,music CDs and read-alongs will also be purchased in solid numbers.
The Library will subscribe to 263 magazine titles, some duplicates of holdings found at the Archibald
Library, and some unique to reflect interests brought out in the Needs Assessment and to support the
Performing Arts specialty of the Victoria Gardens Library.
The City of Rancho Cucamonga has budgeted $1,744,000 for an "opening day" collection and will
allocated approximately $100,000 per year for materials acquisitions to the Library. The Friends of
the Library and the Library Foundation will augment this amount by approximately$80,000 per year.
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One year prior to the opening of the Victoria Gardens Library, a new Community Interest Survey will
be generated. Due to the residential aspect of the Victoria Gardens project, the area immediately
surrounding the Victoria Gardens Library will have approximately 600 new homes, and their input
will be highly desirable in creating the final library collection.
Patron input will be ongoing through annual collection development surveys, the Teen Advisory
Group,the Education Advisory group and general "suggestion for purchase"forms.
Partnerships
Community Services of the City of Rancho Cucamonga will:
❑ Assist in program planning in the area of cultural arts
❑ Collaborate on grant writing to bring unique services, programs and displays to the Cultural
Center
❑ Combine resources to promote and advertise the services of the Cultural Arts Center
❑ Collaborate on fundraising activities,through the Library and Community Foundations
Elementary School Districts will:
❑ Work with library and cultural arts staff in an advisory capacity
❑ Collaborate with the Library and Community services on appropriate grant applications
❑ Publicize the services offered through the Library and Cultural Arts Center
❑ Recruit student volunteers to assist in the volunteer opportunities presented by the Library and
Cultural Arts Center
Chaffey High School District will:
❑ Continue to support the Library through programs enlisting teen volunteers and providing
school credit for community work.
Chaffey College will:
❑ Provide program speakers from their Performing Arts Department on appropriate theater
related topics
❑ Participate on the Cultural Arts Advisory Board for Theater and Library
Rancho Cucamonga Chamber of Commerce will:
❑ Continue to provide copies of business publications and Chamber information at both library
outlets
❑ Continue to support the Library Foundation through active participation in the Rancho
Cucamonga Public Library Telethon
❑ Promote library services through it's web site and in it's weekly activities newsletter to
members
How Overall Plan of Service Meets the Needs of the Residents
The City needs a second library outlet that will provide convenient library access for residents in east
Rancho Cucamonga, that will increase materials available to all residents and that will maximize the
unique partnership opportunities between the four school districts, the Community Services
Department and the Professional Children's Theater Company.
Responding to the demographics of this family community, the Plan places the highest priority on
building library collections responsive to the needs of the public, providing convenient access for all to
library services, and offering exciting services and programming to young people and their families.
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Doubling the books and library materials available to all Rancho Cucamonga residents, opening the
first service area dedicated to Teens, creating a Computer Center to provide classes outlined by the
community, and offering a special collection unique in the region, the Plan accomplishes it all within
an exciting and enriching atmosphere supporting cultural and performing arts.
Through partnerships within the community and a responsive Service Plan, the Victoria Gardens
Library will fulfill the vision and "bring imagination, ideas and people together."
5.10 JOINT VENTURE PROJECTS
Family Literacy: "Back to Basics"Learning Center
The Needs Assessment process begun in 2000 shows a continuing interest in overall family literacy as
a major library goal and specifically in providing tutoring and homework services for youngsters after
school. In answer to that on-going need, a joint venture project was begun with the Etiwanda School
District and a 'Back to Basics" Learning Center added to the building program. The positive nature of
those early discussions prompted library staff to approach all four districts and invite their
participation in the project. All four elementary expressed and willingness to participate and were
added to the joint venture project.
Emphasizing family literacy, the 'Back to Basics" Learning Center will provide remedial tutoring to
improve basic reading and writing skills of English-speaking, school-aged children in 2d — 5th grade
who are reading below their grade level. The students must be recommended to the program by a
school teacher or educator. Tutoring is provided by trained volunteers in a small group setting.
Tutoring sessions will be offered twice a week for approximately one hour. Children will participate
in a twelve week session. Parent participation in additional parenting programs will be required. Four
computers will be available, loaded with software selected by the Library staff with assistance from
the School Advisory Board.
As part of the joint venture, the school district will assist in training the tutors by allowing volunteer
tutors to observe reading teachers in the classroom and attend reading related in-service programs or
workshops offered by the district. District staff will also review tutoring materials to verify that the
materials are appropriate for the grade level of intended use. The district will advertise for teachers
willing to be volunteer tutors through their website and in-house newsletter. In addition District
specialists will assist Library Staff in the application of grants to support and expand the program.
Homework Center:
Focus group sessions held with current 'Back to Basics" participants, school teachers, school media
librarians and school administrators in Fall 2001 and Spring of 2002 revealed that additional
expansion was desired in the program. Suggestions included the following:
Zi Offer homework help in addition to reading skills.
In response, the District offered to locate copies of all of their current textbooks on long term loan at
the Victoria Library. The District offered to present two programs a year on specific curriculum
needs, i.e. Planning a Science Project or Planning for Your Future. The district also offered to partner
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with the Library as well as assist staff in applying for after-school program grant funding for future
expansion.
To support the program, a Children's specialist will occupy the office between the "Back to Basics"
Center and the separate Homework Center.
The Library agreed to provide Tutor.com, or a similar program that offers real time tutoring assistance
on-line for students grades 4 through 12 in the subject areas of English, math, science and social
studies.
❑ Offer Teen Mentors As Tutors
"Back to Basics" parents recommended that older teens in High School honor programs and service
clubs be recruited to serve as tutors and mentors for younger students. Chaffey High School District,
while not an "official" partner, agreed to support this addition to the program by helping to recruit
tutors and providing curriculum support for their volunteer hours.
❑ Relocate computers designated in "Back to Basics" area to the Homework Center
In the Spring 2002 focus group, "Back to Basics" parents noted that while the computers were a
definite positive addition to the program, they were distracting to the tutoring process and requested
they be relocated to the Homework Center.
Technology Center
The Technology Center will house 21 computers and will be available for public access during all
hours not occupied with classes. The School Districts will work closely with the Library in terms of
programming the classes, assisting in presenting the classes and helping to recruit talented student aids
to provide assistance to the public in using Internet and other emerging technologies.
The resources of the City will be used to establish the technology used in the Center. A fiber optic-
based backbone will connect the Victoria Gardens Library to all other City facilities.
Classes will be offered on the following range of topics including keyboard basics, introduction to
word processing, using the Internet for school assignments, creating web pages and using presentation
software. The Technology Center will also be used for distance education, where speakers can either
broadcast to or from the facility to give lectures, presentations and/or homework and school project
assistance.
The Center will be available before and after library hours for the use of school districts at no charge
and to businesses and other agencies on a cost recovery basis.
Special Collection: Celebrate the Performing Arts
A special collection of approximately 3,000 volumes will be created emphasizing the performing arts.
Because of the close affiliation with the Children's Theater, this performing arts collection will have an
emphasis on Children's involvement in theater. A "how to" approach will be taken in the book
collection. The media collection will emphasize classic performances as well as information videos on
stage arts.
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The School District offered to contribute the expertise of their teachers in the art, drama, video and
commercial arts departments to assist in the selection and location of these special items. This group
will be called the Cultural Arts Advisory Board and will also assist the Children's Theater in planning
major productions.
This collection is anticipated to have regional appeal and will be available for interlibrary loan
throughout California, since the Rancho Cucamonga Public Library is a universal borrowing library.
Partnerships in the Joint Venture:
At the time of the writing of this application, three districts have signed official agreements with the
City and Library. (Etiwanda, Central and Alta Loma.) In the fourth district (Cucamonga), the
agreement has been approved and endorsed by the Administrative Council (District Staff), and will be
reviewed by the Board for passage on June 27, 2002. Major budgetary difficulties caused this school
district to delay action on the agreement.
5.1.1 JURISDICTION-WIDE SERVICE
MISSION STATEMENT FOR THE RANCHO CUCAMONGA PUBLIC LHiRARY
"The mission of the Rancho Cucamonga Public Library is to inform and enrich our community. We
strive to accomplish this by providing access to traditional and technologically innovative resources.
We support and encourage education and the love of reading in a welcoming atmosphere by a
knowledgeable, service-oriented staff."
Overview:
The Victoria Gardens Library will give strength to the Library Jurisdiction in the areas of a Perfoiming
Arts Special Collection, Computer classes and Internet access, and will house the first Young Adult
space. It will be equal in strength to the Children's Services provided at the Archibald location. It will
double the overall ability to serve reading challenged youngsters through the "Back to Basics"
program, create the first Homework space and open the door to collaborative efforts with the school
districts in the areas of programming, selection and purchasing.
The Victoria Gardens Library will draw on the strengths of the Archibald Library by relying on a
strong team of Information professionals to provide research and top level information assistance. The
Archibald Team will continue to produce the Web site and the administrative level of the system will
remain located at the Archibald Library. All advanced technical services functions not supplied by a
jobber,will be tasked to Archibald.
A more detailed analysis is provided below, based on the 2002/2003 Plan of Service adopted by the
Board of Library Trustees:
Goal 1: Provide skilled,efficient and friendly service at every public service desk.
Goal 2: Plan for future growth and development.
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Goal 3: Support the four service roles selected by the Board of Library Trustees:
❑ Support Formal Education Programs
❑ Provide Library Services to Community Youth of All Ages
❑ Promote Information Services to the Business Community
❑ Facilitate Self Education for All Residents
Goal 4:Initiate state of the art service using new technology in a cost effective manner.
Goal 5:Search out alternative and entrepreneurial approaches to program support, through
partnerships and fund raising.
Outlined below is the direction the Victoria Gardens Library will take in fulfilling the existing system
wide goals for Rancho Cucamonga.
Goal l:Provide skilled, efficient and friendly service at everypublic service desk.
Regardless of facility, location or special service direction, the number one goal of any Rancho
Cucamonga Public Library will be to provide skilled, efficient and friendly service at every public
service desk. This sentiment is repeated in the Plan of Service for the Victoria Gardens Library and
appears as an objective under the number one service goal.
Goal 2:Plan for future growth and development
Construction of the Victoria Gardens Library will create collection, space and services that bring the
current community up to the minimal standards expected of libraries in California. However, the goal
to grow and expand will remain as part of the overall goals of the system. The Library Master Plan
2000 allows for the consideration of expansion of either the Archibald or the Victoria Gardens Library
by 2020. Considering the population potential of Rancho Cucamonga, planning for growth will
continue to be a top goal overall for the library system.
Goal 3:Support the four service roles selected by the Board of Library Trustees:
❑ Support Formal Education Programs
❑ Provide Library Services to Community Youth of All Ages
❑ Promote Information Services to the Business Community
❑ Facilitate Self Education for All Residents
The above roles were selected to support the overall Plan of Service for the Archibald location.
Several roles are important to the proposed Victoria Gardens Library as well. The roles to "Support
Formal Education Programs" and 'Provide Library Services to Community Youth of All Ages" are
consistent for both library locations.
Overall, 'Promote Information Services to the Business Community" will continue to be a strong goal
for the Archibald Library. A strong Reference Team will be located in the Archibald Library. This
team will "push" information as needed using various technology to staff located at the Victoria
Gardens Library. The Archibald Library will support information needs in the areas of Business,
Science,Technology, Local History and Government Information.
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t \`1
The areas of strength at Victoria Gardens Library will be Art, Theater, Biography of Artists and
Performers and Reference materials in the areas of the Arts. Information Services at the Victoria
Gardens will "push" information to the Archibald Team as appropriate, in the areas of strength.
The final role of"Facilitate Self Education for All Residents" will be consistent throughout the Rancho
Cucamonga Public Library System and is supported through the broad collection of non-fiction
materials, the Adult Literacy Program located at both locations and the Technology Center
specializing in classes and distance education at the Victoria Gardens Library.
Goal 4:Initiate state of the art service using new technology in a cost effective manner.
The Rancho Cucamonga Public Library will remain strong in this area. The advent of 24/7 Reference
Services planned for Summer of 2002 and the purchase of the first collection of electronic books
scheduled for the end of fiscal year June 2002 are just two of the exciting programs technology will
bring the city. Rancho Cucamonga Public Library will be adding two additional online databases in
fiscal year 2002/2003 and has established a goal of leasing or purchasing 15,000 electronic books by
2005. Technology services will continue to be planned from the Archibald location and the
Information Services Department of the City. Both library locations will receive the same level of
services and support.
Goal 5:Search out alternative and entrepreneurial approaches to program support, through
partnerships and fund raising.
Currently, the Rancho Cucamonga Public Library has a strong Foundation that has raised over
$300,000 for programs and materials over the past 5 years. The Friends of the Library are about to
celebrate donated %z million dollars by the end of 2002. An aggressive grant and fund raising
campaign is being planned currently for the Victoria Gardens Library by the Rancho Cucamonga
Public Library Foundation and the Rancho Cucamonga Community Foundation. If this project is
approved,the two foundations will partner in raising funds for the cultural arts joint project.
5.12 CONCLUSION,
The Needs Assessment supports the value of bringing to reality the vision expressed in the first
Library Master Plan created by Ray Holt in 1991: the creation of a library system, supported by
branch library locations.
If the Victoria Gardens Library is not built, the current population of 127,000, expected to expand to
155,000 by 2005, will continue to be served from a 22,500 sq. ft facility and a collection that cannot
reasonably expand beyond 150,000 items, providing Rancho Cucamonga residents with less than 1
book per person.
Current demand, already overwhelming, will escalate as the Victoria Gardens and other new
developments planned for eastern Rancho Cucamonga come on line by 2005, adding over 7,000
households to the already overburdened school and library system.
The Inland Valley represents some of the best and brightest minds in California in an area
bursting with growth and fresh ideas. This project will serve to "bring imagination, ideas and
people together" to create a new generation of leaders with vision to guide California through
the challenging times ahead.
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