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HomeMy WebLinkAbout2008/10/13 - Agenda Packet - Library (Special Joint)AGENDA CITY OF RANCHO CUCAMONGA CITY COUNCIL, LIBRARY BOARD AND THE LIBRARY FOUNDATION BOARD SPECIAL JOINT MEETING Monday, October 13, 2008 4 6:30 p.m. Rancho Cucamonga Cultural Center ~ Celebration Hall South 12505 Cultural Center Drive ~ Rancho Cucamonga, CA 91701 A. CALL 'I'O ORDER Pledge of Allegiance 2. Roll Call: Mayor Kurth Mayor Pro Tem Michael Councilmembers Gutierrez, Spagnolo, Williams President Coberly President Bowne President Pro Tem Nagel Vice President Davies Trustees: Amsler, Haddon, Hairston Boardmembers: Akahoshi, Atkins, Filippi, Gilfry, Gonzalez, Leal, Melillo, Silver, White, B. ~'~~13L1(~ CO111I1'11('.~1"['IONS This Is the time and place for the general public to address the City Council and Planning Commission on any item listed or not listed on the agenda. State law prohibits the Council and Commission from addressing any issue not previously included on the Agenda. The Council and Commission may receive teatlmony and set the matter for a subsequent meeting. Comments are to be limited to five minutes per individual or less, as deemed necessary by the Chair, depending upon the number of individuals desiring to speak. All communications are to be addressed directly to the Council and Commission, not to the members of the audience. This is a professional business meeting and courtesy and decorum are expected. Please refrain from any debate between audience and speaker, making loud noises, or engaging in any activity which might be dlsrupthre to the decorum of the meeting. The public communications period will not exceed one hour prior to the commencement of the business portion of the agenda. During this one hour period, all those who wish to speak on a topic contained In the bustneas portion of the agenda will be given priority, and no further speaker cards for these business items (with the exception of public hearing items) will be accepted once the business portion of the agenda commences. Any other public communications which have not concluded during this one hour period may resume after the regular business portion of the agenda has been completed. PRESENTATION ON CREATING THE "3 AMAZING LIBRARIES 2. 3. D. ADJOURNMENT I, Kathryn L. Scott, Acting City Clerk of the City of Rancho Cucamonga, hereby certify that a true, accurate copy of the foregoing agenda was posted on October 9, 2008, per Government Code 54954.2 at 10500 Civic Center Drive, Rancho Cucamonga, California. ~/ J 'N ` N (Vn w ~., N .y W g ~l [ iMl 'N u V o ~ ~ ~ . c 'fl. , ~ ~ O O ~ O O U' N N 'C po ns ~ 7 [~ .` o ~ ~' f o°OC" C 0. >m~ O ~~ ~ ~ N N ~ c o ~ O tn .~ ~ ~ ,f0 ~ ~ ~ ~ ~ O C ~ ~ ~ L ~ O . 0 0~ = O Q ~ N~ O cvio Apo ~Uv,~ ~ E ~ iv EUM o ~ inj~v m v~'~ U~ j 'O j O U Qmo QUa~ d d ~~ ~a ~ `° _~ .n ~ . 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C 7 Q (D avy ~ ~ m K ~ ~ ~ ~ ~ O C ~ ~~~ ~ ~ N i ~ ~ ~ O O O 0 a ~ ~ ~ rn ~ 00 00 ~ ~ ~ V N W 7 ~ n ~ o C1 ~ C ~ n ~ m (a (~D O ~ c n~ D ca w 0 'O n '~ A fl1 C N ~ p~ N 7 ~ 0 ~~ o n C 1 ~~ cQ ~ v ~ C7 D~ ~ ~. w cp r W D r 1--i W .'~ F-~ D ~~ r m~ D A ~r <~ n o~•y a W G7 ~ D 0 z ... Zfour '3 ~(ma.~i~Jc .Ci~rUries'~ :::: ::• ...~ ~~a h _~~. ;.~ ~ ~1~~ ~-~~:~L~ F ~' ~ ~I R'I' l1A L ~'L~' LIit Rl~f'Y ~A\(.I~O (~< <..~ti~~~~~,.-~ i lES!'~~,~'1' SCR`11~E~ :::. 7G~e ~(NCtii~p~~.Ci~rar~ :;:..: ,:, New ?~ec~i Cuter :::. ... ""` ,. been ~S'cene! .Service TJes~ -_... ~. ... Senior S'eruices "=' ..__: ~.::._J r R , i ` ' ~~ ~~ , .-R '~~ . F ' } __. "7tie ~'ummer ... .... .... .-~ 1~au ~(. Biane Library Ga Uirforia Cyar~ns : - ~ , ~_: .. _ ~., ~~ .. ~ `,~~ \ ` ;. '~ S'fo~~~irhe .S y~u~s IYs Always Like This! -March 2008 S'to~~ime .Cineu~ I,~: BWrrIrN BYN. +~ Sb)1n+ID-3J mmn.1 ._ _ «.ry YmAW lrb ThurW« n _ TsMM tbrytm. IJ of - «w ID.,.a.Y ~ \. ne F~~a.y ~ . ~ ~~ - - ~..~~••. . i ...~',_ ~ Pi MPM1.~I tIwFt,n. IS Sy.r.l-wry Tw.UW M W.M1wEW . -~~ ... F.Mh tarytm. w.~a4lrnhl- « 'wwW TMW rid Sw,~d.Y 20 Every Weekl • Rewrved d f25,OQD grant r.c:.: rrc ~ y. J!~:o L•Orary I ~. I, IDF pTOgrams Met support aarly learrvng 5 ~' a~n~ 7~uforiny ~?32?~~ ,.,~ Graduation Ceremony - May 2008 tie 23 y ?~'ear,~~#2~~ Recened ., pranf A'orn fhe NEA la f20.000 I~, Pfau antl prBSOAf fM~ Big Raa:l (dM N+rs YC.,~ - Li1Pe Read Po i. 9 7~~e Virfua~ Ci~rar :::: ~: , ~ , , , , , ~ . .. ~_ -- . ~~_. - ® jj ~- -~-~~~ ... .... 7 e Virfua~,Ci~~°aw~ ~,~ ::~` ~` _, _.._ __ ., _. p.. ..ra ~~. ~.,,~.,. .,.~.,~... ...,. :~~-., h'~l f`-~- ' i. ..e K.w, ewe,'-„ ~r .~ ,~~ Some ,S'fah"sfics. , . • 1,024,000 items were checked out last year! • Over 560,000 people visited the libraries • Over 35,000 attended a program . Over 82,000 used a computer • Over 165,000 information questans answered • Over 2 million hits to our new web site • 187,000 library cards are in circulation • Grants awarded -six for over 5150,000 . Approximately 35% is non-resident use ~Q!+"!. fT 10 ... ... .... ... C~ues~ions?... l 1~. ~3iane ~S'econ~~~oo~^ - Naw ~~ ~~~' 14,000 square feet of space 11 ~3iane ,S'econ~~~oo~ What's popular at Biane now? Children's programs (0-8 years old) - Famiy programs/events - Pictures books and beginning readers - Other programs (teen, tech, 828) What library trends are popular now? Lib2ry as "the third place" ELF -Early Learning for Families ~3iane secon~~~oor What's needed at Biane? Increased experiential opportunities whrse famNies can en}oy aClWlties, [James, arts and crafts (8.8.118, Hispanic Heritage, Blg Friendly Giant, Falconry) Increased opportunlbes for the childn~ (all storytimes for yaurg Uikiren are fun and have waiting lists, at Biane akme there are l2 weekly storyhmes) Need for alternative ways for learning -not every child learns through hooks or a traditional environment -some driklren learn through play, through parent child interaction, and through socialization with other children •~• Biane ~S'scon~~~oor ~~' Expand children's services Additional programming space /classroom Continue overall energy upstairs Build on existing partnership with schools and playhouse to continue alternative/unique learning opportunities !~~'~ ~~ , ;~ 12 ... .... ~3iane S'econa~~loor ~~~' i• i The Vision Rancho K.I.D.S Ranctio ~Ci~~' Inferaclive ~Iircover~ S~iace 13 14 ~o~e~~i~~for ~~e ~utur^e What will alibrary/children's museum blended space bring to Rancho Cucamonga? Greatly needed space for library - 14,000 5q ft • Economic development for Cultural Center -new dients for Playhouse Economic development for Victoria Gardens Shopping Center A unique, one of a kind sennce for the Community (and the country) :::. ~3iane ~S'eco~~~~oor ~~~' LSTA Grant - $50,000 . Grant from the California State Library enhanced by;40,000 from Library Foundation to conduct a feasibility study i. Survey stakeholders and public to determine types of desired exhibits and educational opportunities i. Determine cost to improve second floor space ~. Determine operations and maintenance budget +. Create a plan to blend traditional library services with traditional children's museum exhibits into one, unique, and one-of-a-kind space 15 :S2. ..... aues~ions?,., ,!. r ~~~~ 16 California State Library Library Services and Technology Act (LSTA) Fiscal Year 2008/2009 FINAL PROPOSAL (LSTA 61 Submit ORIGINAL (please sign in blue ink) and Gve (5) copies to be received by 4:00 p.m. on May 9, 2008 to Attn: LSTA Grants, Library Development Services, California State Library, P.O. Box 942837, Sacramento, CA 94237-0001, for mail. (Non-postal delivery: 900 N Street, Suite 500, Sacramento, CA 95814). FAX is not acceptable. INFORMATION: Tel. (916) 653-5217. 1. Project title: .KIDS (Kids Interactive Discovery Space) Project - A Planning Grant 2. Applicant organization/jurisdiction: Rancho Cucamonga Public Library Web page URL: www.rcpl.lib.ca.us __ Director's name: Deborah Kave Clark E-mail: dclark@ci.rancho-cucamonga.ca.us Phone: 909 477-2720, ext. 5020 Fax: 909-477-2721 Address: 7368 Archibald Avenue, Rancho Cucamonga, CA 91730 3. Contact person: Deborah Kaye Clark Phone: 909-477-2720, ext. 5020 E-mail: dclark@ci.rancho-cucamonga.ca.us Fax: 909-477-2721 Address (if different from #3): 4. How many people will be directly served as clients by this project? 200,000 Source of this number (e.g., US Census, library circulation records, etc.): US Census 5. What other libraries, agencies and organizations will collaborate with you on this project? (Submit information on the roles of each in Q14. Attach letters of agreement from each.) City of Rancho Cucamonga Community Services Department/Cultural Arts Organization Name: Division/The Lewis Family Playhouse Contact Person: Susan Sluka-Kelly, Cultural Arts Supervisor The Elementary School Districts of Rancho Cucamonga: Central, Alta Loma. Organization Name: Etiwanda and Cucamonga Sharon Nagel, Superintendent; Janet Morey, Superintendent; Shawn Judson, Contact Person: Superintendent; Janet Temkin, Assistant Superintendent 6. What amount of LSTA funding is requested? $50,000 7. Which goal in the LSTA 5 Year Plan will this project address? See the State Library website: http://www.library.ca.QOV/erants/Lsta/arants.html#plan Goal II Project title: KIDS (Kids Interactive Discovery Space) Project - A Planning Grant Applicant/Jurisdiction: Rancho Cucamonga Public Library . S. Executive Summary. (Complete in space provided) This is an abstract of your entire project and should be written after you've completed.the rest of the application. It should be clear and persuasive for all who will evaluate your application. Include answers to these questions: Whom do you propose to serve? What needs have you identified? What are your project goals and objectives? What new services will the library provide? The Victoria Gardens Cultural Center, which houses a public library and a professional children's theater under one roof in a major shopping district, have welcomed and entertained over I/2 million'children and families throughout the region during the past 18 months. Statistics for both spaces show the growing need for increased family programs, services, and materials. Anecdotal evidence through surveys also shows that families are looking for more than a book or DVD, they are looking to our library for an experience. Our project goal is to develop a process which will create a map for developing unique, exciting, interactive, educational, and innovative experiences for children and their families, based on identified client needs, using a blend of traditional library services with children's museum type spaces. This process will allow us to develop a new model of service for public libraries: offering traditional library services in a nontraditional manner by morphing best practices in public libraries with best practices in children's museums. ~ . By fulfilling the three objectives of the project 1) to create a new "outcomes based" assessment tool for surveying for the programming and experiential needs of children and caregivers; 2) to define and map a new type of library service, blending best practices of library services and children's museums and 3) to create a Feasibility Study to develop 14,000 sq. ft. of vacant space in the Biane Library into the Kids Interactive Discovery Space, Rancho Cucamonga and the State Library will create a new model for public library service to the age group most responsive to positive learning experience--youngsters ages 0-7. Libraries and children's museums have always had common goals and objectives (lifelong ]earning, early literacy and learning, interactivity between parent and child, etc.)--however, each discipline reached those goals through different avenues. Now, through this project, we will create a process to bring these two types of services together, creating an experiential space for children and families and opening a door to potentially exciting partnerships between libraries and museums throughout the state and across the country. To create this new service model, KIDS Project will bring together premier Library consultants in the areas of both space planning and futures planning. Museum consultants will bring their talents to the table to help create exciting spaces that are both literacy and culturally based, while offering exciting, vital and interactive experiences to children and families in a bonding setting. Children's specialists from our project partners in the education field and the social services field will bring their expertise to the table fo assist in creating a methodology that will allow not only the Rancho Cucamonga Public Library, but ANY public library to assess their publics' needs in the areas of child development, cultural arts and literacy. Then they will turn their attention to help create a plan that will not only enable Rancho Cucamonga to develop this exciting blend of exhibits, books, programs and activities, but will create a road map that any public library can use to form similar spaces of lesser or greater complexity. Focused on linking play to learning for youngsters ages birth to 7, the KIDS Project reflects concepts provided by the California State Library's Early Learning with Families Initiative and supports Goal 2 of the State Library's LSTA Five-Year Plan, 2008-2012 "to develop programs and services that meet the changing information and learning needs of their communities". no~.nrzoaz-r Project title: KIDS (Kids Interactive Discovery Space) Project - A Planning Grant Applicant/Jurisdiction: Rancho Cucamonga Public Library 9. Budget Summary a. Salaries and benefits b. Library materials c. Operation d. Equipment (Sk/unit) e. Total for objectives f. Indirect cost g. Total LSTA (1) Other funds (2) In-kind (3) Total (4) $0 $0 $38,270 $38,270 $0 $0 $0 $0 $50,000 $75,000 $0 $125,000 $0 $0 $0 $0 $50,000 $75,000 $38,270 $163,270 $0 $0 $0 $0 $50,000 $75,000 $38,270 $163,270 10. What client needs will your project address and how did you determine these needs? The Need: The Rancho Cucamonga Community is a growing community of 150,000 with an average of 2.5 children per household and a lifestyle supported by commuting into LA and other urban areas for employment. Studies have shown that the most critical time in a young child's leaming life is during ages 0-5 and yet, far too often in Rancho Cucamonga, children are abandoned to caregivers for 14 hours a day, reliant on electronic messages delivered by television for their socialization and returned home in the evening to parents exhausted by along work day and a two hour commute. Perhaps in reaction, the Rancho Cucamonga Community is consistent and vocal in demanding quality children's programming that allows families to grow and learn together. They long for places they can go together to experience kid-friendly spaces, active teaming opportunities and play- based cultural enrichment. They long for a Kids Interactive Discovery Space. Needs Assessment: In 2002, the City of Rancho Cucamonga conducted a needs assessment to determine what library services were most valuable and as a result, needed to be expanded. The two top ranking items were books and children's programs. This data was at the forefront when the city opened a second new library location in 2006, partnering with the City's Cultural Arts Department to create the Victoria Gardens Cultural Center, hosting the Paul A. Biane Library, a full service library of 24,000 sq. ft., paired with the Lewis Family Playhouse, a 536-seat performing arts venue specializing in professional children's performances. With a $2 million opening day collection of books and a schedule of 50 children's programs a month, after a full year of service from the Biane Library, book circulation is high, with 65% of the annual borrowing done by youngsters under age 16. Gate counts show that over 275,000 people visit the library each year. However, children's program attendance is the most startling statistic, showing an average attendance of 1,250 per month with approximately 85% of those attendees under the age of eight. In an ongoing on-line survey over the past 16 months, the themes of "more quality children's programs", "more events we can participate in with our children" and "more opportunity for meaningful participation with our kids" continually appear. This kind of"anecdotal evidence" is extremely difficult to capture in a survey. In fact, traditional survey tools failed us in our early attempts to plan for the new space, aside from supporting our decision to pursue child/family interactive opportunities. The needs assessments we performed only pointed to the need of creating a new assessment tool-which we intend to achieve as part of this planning process. In terms of concrete statistical evidence used to support the need for more programming space and program opportunities for young children and their families, we rely on the following statistics: Doc. N12042-1 Project title: KIDS (Kids Interactive Discovery Space) Project - A Planning Grant Applicant/Jurisdiction: Rancho Cucamonga Public Library The Biane Library curretitly offers twelve weekly storytimes and monthly cultural arts and special programs to coincide with professional children's theatre performances in the Lewis Family Playhouse. These programs reach an average of 1,250 children and parents each month, with programs for 0-5 years and family programs being the most popular. It is significant to the goal of our project that there is always a waiting list for every program offering. • Baby Storytime (started January 2008 as part of the ELF grant) - 460 attendees • Toddler Storytime (started in January 2007) - 4,600 attendees • Preschool Storytime (started in September 2006) - 4,600 attendees • School-Aged Storytime (started in September 2006 - 1,000 attendees • Family Storytime (started in September 2006) - 7,000 attendees • Special Events/Cultural Arts Programs - 7,000 attendees Further demonstrating the need and commitment to cultural programming for families, the Lewis Family Playhouse, our partner both in terms of sharing the facility and in our mission to serve the literacy and cultural needs of families of the Inland Empire region, has also enjoyed tremendous success, providing literature based theatrical performances to over 75,000 youngsters and families during the past season. Local area schools (as well as regional schools) have made a commitment to the Playhouse by routinely bringing their students to theatrical performances. School officials recognize the need for visual and performing arts opportunities for their students (which are severely lacking in schools today), and have paid to bring over 50,000 children to school performances. In addition, another 25,000 children and their families have attended a family performance on their own. Finally, in measuring the attendence of theatrical performances, outdoor festivals in the courtyard and special programs and rentals at the meeting facility also available in the Cultural Center, over 1/2 million customers have passed through the doors of this popular venue during the past 18 months. Based on survey data, circulation data and program attendance, it is clear that the Biane Library needs to expand meaningful services to children and families in the popular Victoria Gardens Cultural Center location. But in what form should those services be delivered? In December of 2006, Suzanne Flint of the State Library spoke at the.Library's annual inservice. Her proposal to "position libraries as community centers that offer families and their young children stimulating opportunitites for connection, play, and early learning," resonated with staff and resulted in a successful application for an ELF grant. After the training session, is was clear to staff that ELF strategies of service should provide the cornerstone of the proposed increase in services. It was equally clear that a planning process was necessary to gather public input in a new and more effective way, to harness creative minds from a number of children's services agencies to create "value-added" children's experiences in a library space, to create an entirely new service model for families: Kids Interactive Discovery Space. 11. What is your project goal? How does your project goal address the state plan goal identified in Q7? Our project goal is to develop a process which will create a map for developing unique, exciting, interactive, educational, and innovative experiences for children and their families, based on identified client needs, using a blend of traditional library services with children's museum type spaces. This process will allow us to develop a new model of service for public libraries: offering traditional library services in a nontraditional manner by morphing best practices in public libraries with best practices in children's museums. Available on the second floor of the Paul A. Biane Library is 14,000 sq. ft. of undeveloped space, waiting only for tenant improvements to be useable space. The Biane Library is already unique in several areas: The Library no~.~noaz-1 Project title: KIDS (Kids Interactive Discovery Space) Project - A Planning Grant Applicant/Jurisdiction: Rancho Cucamonga Public Library exists as part of a Cultural Center which is the fourth anchor of a major shopping district, making it a clear economic generator for the city. The Library is part of a partnership with the Cultural Arts Departments and supports the functions of a professional Children's Theater, resulting in the visits of more than 200,000 youngsters to the space each year. The architecture of the space is non-traditional, bold, playful and creative, inviting a new approach to library services. Therefore, recognizing the needs of the community and the unique position of the Biane Library ,staff hopes to provide for those needs by creating an out-of--the-box programming space for families, a co-mingling of traditional library services with Children's Museum exhibits, an interactive space for children and families to discover, learn, and interact with.the world around them -something we're calling Kids Interactive Discovery Space. State Library Goal II states "California Libraries will develop programs and services that meet the changing information and learning needs of their communities." Rancho Cucamonga Library staff recognize that children learn in a variety of ways, not only through traditional library resources. Young children, especially, learn through doing, through play, through interaeting with the world around them--a concept supported bythe-ELF initiative. Expanding on ELF, Rancho Cucamonga Library staff would like to create a unique experience for children and their families, where they can be together, and learn through play and interacting with each other. After attending the Children's Museum Association Conference in April 2008 (the national conference - comparable to ALA's annual conference), staff realized how similar children's museums and libraries are. Essentially, both have the same goals -lifelong learning, early learning for families, literacy, interaction behveen parents and children, etc. -however, over the years, each agency has achieved those goals in a slightly different way. Now, we move closer together as more libraries are embarking on greater offerings for early learners (like the ELF Program) and providing experiential opportunities for children, while museums are offering more early learning opportunities, more,literacy based exhibits, and even significant storytime lineups. The goal of this project recognizes these emerging trends and proposes to harness them to help better "meet the changing information and learning needs of their communities". 12. Please list the project objectives (i.e. the quantity of services, products and/or programs you expect to provide). The project has three objectives: ]) 2 new needs assessment tools will be created (1 survey style and 1 focus groups questions), allowing the library to measure public interest in culture, arts and family programming by focusing on desired outcomes for children 2) 3 workshops will be conducted: 1 to brainstorm with attendees to create concepts and questions to form the basis of the two assessment tools; 1 to brainstorm concepts and ideas that will define and map a new type of service plan, morphing traditional library services with Children's Museum type spaces and interactivities; 1 to generate concepts about the kind of interactive exhibits that will be contained specific to the Pau] A. Biane Library , 3) 1 Feasibility study will be produced as an end product, which will include the following sections: Situation Analysis, Market Analysis/Research, Project Concept Development, Development Cost, an Operating Plan and a Plan of Service. These sections will be created by the consultants and staff by analyzing the community and current use, surveying the community, interviewing key stakeholders and conducting/facilitating workshops of the KIDS Project Planning Team. (Team defined in Attachment A) Doi. ntzoaza Goals approved in 2000 In a joint meeting held in 2000, the City Council and Library Board of Trustees approved the attached goals for the Library. During the ensuing years many of the goals established at that meeting have been met including Proposition 14 funds were secured and the 23,000 square foot Paul A. Biane Library opened in 2006. Technology brings library services directly to the homes and businesses of library customers 24/7. The book collection has doubled. Goals Proposed to Meet the Challenges After discussing project consultant recommendations, the Library Board of Trustees recommends the following short term, intermediate term and long term goals: Short Term Goals (0 to 2 years) 1. Expand book collection through off site storage.' 2. Identify means of increasing capacity of existing Library, including the installation of more shelving and compact (sliding) shelving. 3. Increase hours of operation-mornings, evenings and weekends. 4. Expand on-line access to library services to the community (24 hours X 7 days) 5. Responding fo the growth of the community and as resources allow, develop collaborations with other city departments, school districts and non profit agencies to provide outreach library seivices in existing facilities. Outlets will offer services with different emphasis than current library (bookmobile, youth library in a Community Center, homework center in a Teen Facility, etc.). Evaluate the need for these services as new dedicated library facilities emerge. 6. Investigate options and create funding mechanism for library system growth. Intermediate Term Goals (2 to 5 years) 1. As the eastern side of the City develops, develop a 10,000-15,000 sq. ft. branch library, on a location which allows for future expansion. Target Proposition 14 as a possible source for funding. 2. Continue to utilize emerging technologies to provide cost effective library services directly to the homes of library customers and where residents gather. Long Term (5-20+ years) 1. As the community grows and as financial resources allow, develop a new 25,000- 35,000 sq. ft. Library (expandable). Target Proposition 14 as a possible source for funding. 2. When community growth on the east side of the community develops, expand branch to 20,000-30,000 sq. ft.. 3. As the entire community reaches build-out, evaluate the existing library model of three library resource centers and state of the art technology for cyber services to determine if the library needs of the community are adequately met. ' Italicized items are those goals addressed already through the 200012001 budget. ESTABLISHING GOALS FOR SMART LIBRARY GROWTH CREATED FOR THE JOINT MEETING OF RANCHO CUCAMONGA CITY COUNCIL AND LIBRARY BOARD OF TRUSTEES PART OF THE LIBRARY MASTER PLAN PROCESS Introduction The Rancho Cucamonga Public Library has met a variety of challenges and has adapted to many changes since it's "birth" in 1994. Identifying and implementing changes in customer service, productivity, and information technology is a constant, ongoing process. In updating the Library Master Plan, we see an opportunity to go beyond many of these more immediate issues to chart a sensible course for the future growth of library services to the residents of Rancho Cucamonga over the next 5 to 20 years. As part of the on-going Library-Master Plan process, on (Date of Meeting) the Rancho Cucamonga City Council and the Library Board of Trustees will meet together to explore short term, intermediate term and long term growth possibilities as recommended by the Library Master Plan team. Two major themes emerged in team discussions of potting the growth of library services during the birth of the new millennium: 1) The public and historic perception of the roles the public library should fill and the ability to fulfill those demands within the limits of our resources. 2) The constant and accelerating changes in information technology. The ways in which technology can deliver information will greatly affect our "traditional" way of thinking about what libraries have to offer and the services they provide. Such changes in information technology will affect future decisions about facility sizes, centralization vs. decentralization of library services, and capital and operating budget needs. Any long- range plan for library services, because of the rapid pace of technological change, must allow maximum flexibility for future staff, Library Board and City Council members to react to, and take advantage of, such changes and opportunities. Charting future needs for a public library is, in its most basic form, a task of balancing many different public demands against the constraint of what the taxpayers are willing to pay. The attached report, including the proposed goals for future growth which will form the basis of the City Council! Library Board discussion, is an attempt by Library staff and the consultant team, to analyze current public opinion through survey results to explain what people want from their library. A strong and popular public library reflects favorably on the entire community. It is hoped that, in planning for the long-term future of our library system, the best features of libraries of the past will be successfully blended with the best promises of technology for the future. Deborah Kaye Clark Library Director A. History and Background The 1991 Holt Library Master Plan recommended that the City of Rancho Cucamonga take over the operation of library services from the San Bernardino County Library System. In accordance with the plan, the City of Rancho Cucamonga assumed responsibility for library services in 1994 and opened a remodeled 23,000 square foot building that same year. At more than twice the size of the previous County facility, the City immediately doubled the public's access to library materials. Aware that the building would prove inadequate to meet long term demahd for the growing community, the Archibald facility was termed the "interim" main library. To balance the fact that the overall square footage was limited and human resources scarce, cutting edge technology was used throughout the service program. Instead of massive volumes to provide reference information, a CD ROM LAN was created. Self- check stations were used to maximize open hours. Magazine articles were provided full text, accessible 24 hours a day, 7 days a week through home computers. Best of all, a collection of 68,000 items was purchased-all new, representing the most recent information available. Opened to immediate and overwhelming popularity, five years later the "interim" library has an annual circulation of 700,000 items, consistently ranks among the top 10 busiest libraries per hour in the State, achieved a customer service satisfaction rating of nearly 100% in a recent survey' and has a permanent place in the hearts of Rancho Cucamonga residents. It is time to move to the next step in developing library services for a major city--to update the Library Master Plan and design patterns of library service that will allow us to continue to provide first rate library service to the growing number of Rancho Cucamonga residents. B: Underlying goals of the Library Master Plan process To continue to utilize current and emerging technologies to provide high quality library services to the community. To continue to foster pride in the library as a place for the entire community. To identify future options that are flexible, realistic and logical. To identify options that maximize library services while keeping costs affordable. ' All references to a "survey" in this report refer to the Rancho Cucamonga Recreation and Library Service Needs Assessment, dated January 2000 and included in this report as Appendix [Library Survey. C. Challenges to Meet After five years of service, the Rancho Cucamonga Library has begun a process of evaluation to update the Library.Master Plan. The challenges to service excellence listed below have been determined from the recent scientific survey of our residents, comparisons of statistical data between libraries serving similar communities and the input of professional library consultants with more than 30 years of experience in serving the library community. 1) Need for more book materials The current collection of the Rancho Cucamonga Public Library holds over 120,000 items and the mean publication date is 1995, making it a "fresh and timely' collection that "works hard" to serve our borrowers. (Our collection turnover rate (circulations per item) and circulations per hour are nearly double the average for similar size cities.) However, statistics show the demand for materials exceeds our ability to supply them. Fill rates (percentage of book requests actually fulfilled) are one of the best indicators of performance and delivery of library services to the community. The Rancho Cucamonga Public Library is currently experiencing fill rates of approximately 54%, which means that almost one half of the demand cannot be met. While 81% of the books requested during the study were owned by the library, the items were checked out and unavailable to fill the demand. This is a clear indication that collection is too small to meet the current demand-both in terms of breadth of collection (number of titles) and depth of collection (number of copies of preferred tii:les). This need is further validated by the recent survey, which identified "More books" as the number one library service improvement wanted by resident of the City of Rancho Cucamonga. Given the fact that the City's average age is getting younger and is among the lowest in the County, the need for more children's books is particularly important. Based on the above stated facts, we conclude that there is a strong current need for more books. As the City continues to grow, the demand for more books will increase in direct proportion to the population. Since the current library is close to capacity in terms of book storage capacity, more library space will be needed to provide quality library services in the future. 2) Need for more space The Archibald Library was built to comfortably hold approximately 65,000 volumes. The current collection is 120,000. Storage closets have become offices, book trucks serve as portable shelving. Shelving has been added each year to accommodate a growing collection, but only the high level of circulation keeps the library shelves from overflowing. During the Summer months, when circulation declines, returned books crowd shelves and line storage areas. Patron satisfaction levels suffer from inadequate space and limited shelving, as demonstrated by the 1999 survey: • 59% complained that they could not find a computer available to use. • 49% stated the books they wanted were not available. • 46% of those surveyed were dissatisfied with parking availability. In asking the public about their interest in expanding the current library or opening a branch library to help alleviate crowding while adding depth and breadth to the materials collection, the public responded as follows: • 74% expressed that they were "very interested (47%) or somewhat interested (27%)" in expanding the Archibald library • 70% expressed that they were "very interested (47%) or somewhat interested (33%)" in a branch. (Those numbers rose to 79% in zip codes 91737/39, or the east portion of Rancho Cucamonga. Very interested (48%). Somewhat interested (31 %). 3) Need for more open hours The Rancho Cucamonga Public Library has been open seven days per week since it's premiere in 1994. However, the survey conducted in 1999 showed that 90% of those surveyed wanted additional service hours. Additional open hours were added during budget year 2000/2001, making the Rancho Cucamonga Public Library one of the most accessible libraries in California with 63 open hours each week. However, our residents compare our hours to the extended hours offered by mega-bookstores (98 hours per week at the local Barnes and Noble) and continue to ask for more. _ 4) Need for additional on-tine services. Tying with longer hours as the library service most desired, 90% of our residents expressed on-going interest in on-line services and expanding that access. No real surprise, since the survey also reveals that an astonishing 85% of our residents have a computer at home with on-line capability. Through the Library's Home Page on the Web and the many data-base services we offer, Library access through a home or business computer is presently available 24 hrs. a day, 7 days a week. Renewing books and placing items on "hold" by phone via computer are services already in place. But in order to reduce auto trips to the library, to reduce future overcrowding and to make certain services are more convenient to patrons, a goal might be to allow someone at home to look up items on a global scale, .request an item and have it delivered to their home or business either physically or electronically. In terms of supplying electronic information, already our patrons are able to access six premium data bases through their home or office computers, including full text of over 500 general, health and business magazines. Currently, no data base resource is purchased by the Library unless full dial-in access is provided and the only limitation on expanding on-line access for our residents is the high cost of data base services. While currently Rancho Cucamonga Public Library ranks among the highest of surveyed librariesZ in the number of resources available through Internet and dial-in access, both monetary and human resources must continue to be allocated for the Library to retain that "cutting edge" position. 5) Need to nurture existing and develop new partnerships. The Library currently works in successful parthership with many local organizations, most notably, each of the 5 school districts. The "Back to Basics" program opened participation with the local school districts. The bookmobile project cpntinues that involvement, adding Community Services, Southern Calif. Housing Authority and the YMCA as new partners. Partnerships are critical in successful grantsmanship. Proposition 143, the ballot measure that passed in March of 2000, promising to distribute over 100 million dollars in State funds to local jurisdictions to upgrade and build new public libraries, will require a partnership commitment with a local school or district to be competitive. 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