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HomeMy WebLinkAbout2011/03/03 - Agenda Packet - Library Board of TrusteesLIBRARY BOARD OF TRUSTEES AGENDA CITY OF RANCHO CUCAMONGA REGULAR MEETING First Thursday 6 p.m. March 3, 2011 Council Chambers City of Rancho Cucamonga 10500 Civic Center Drive Rancho Cucamonga, California 91730 **~ City Councilmembers L. Dennis Michael, Mayor Sam Spagnolo, Mayor Pro Tem William J. Alexander, Councilmember Chuck Buquet, Councilmember Diane Williams, Councilmember *+s Boardmembers Luella Hairston, President Jackie Amsler, President Pro Tem Robert Coberly, Member Scott Haddon, Member Janet Temkin, Member DECLARATION OF POSTING OF AGENDA Vivian Garcia states and declares as follows: I presently am and at all times mentioned herein have been, the Senior Administrative Secretary of the Rancho Cucamonga Public Library. Acting in that capacity on web, 3'~~ aoi/ , at `~ Gi,~9 I posted a true and correct copy of the Library Board of Trustees meeting agenda dated rG~i 3, av// to be held in the Council Chambers located at 10500 Civic Center Drive, Rancho Cucamonga. I declare under penalty of perjury that the foregoing is true and correct and that this declaration was executed on a a-'f // , at Rancho Cucamonga. City of Rancho Cucamonga By: ~ rtai`~R.~cca.- Vivian Garcia Senior Administrative Secretary City of Rancho Cucamonga - LIBRARY BOARD OF TRUSTEES AGENDA MARCH 3, 2011 RANCHO CUCAMONGA A. CALL TO ORDER 1. Roll Call: Amsler , Coberly Haddon _, Hairston _, and Temkin _ B. CONSENT CALENDAR The following Consent Calendar items are expected to be routine and non-controversial. They will be acted upon by the Library Board of Trustees at one time without discussion. Any item may be removed by a Member or member of the audience for discussion. 1. Approval of Minutes: January 6 and February 3, 2011. 4 2. Approval of Storytime policy. Staff report attached. 10 C. LIBRARY DIRECTOR'S STAFF REPORTS The following items do not legally require any public testimony, although the President may open the meeting for public input. 1. Library Status Report: Oral reports presented by staff. a. General announcements. Oral report by Robert Karatsu, Library Director. b. Review of current statistics. Oral report by Robert 16 Karatsu, Library Director. (Statistics to be distributed at meeting.) c. Update on Library Telethon 2011. Oral report by Library Staff. 2. Budget Report: Report presented by Robert Karatsu, Library 17 Director. 3. Children's Services: Oral update by Renee Tobin, Principal Librarian. 4. Archibald Library: Oral update by Karye Hood, Reference Services Coordinator. 5. Paul A. Biane Library: Oral update by Library Staff. D. BOARD BUSINESS The following items have been requested by the Library Board of Trustees for discussion. They are not public hearing items, although the President may open the meeting for public input. - LIBRARY BOARD OF TRUSTEES AGENDA R,uvcxo CUCAMONGA MARCH 3, 2011 2 1. Overview of grant "Transforming Life After 50." Presentation by Library Staff. 2. Review of Problem Patron Policy. Staff report attached. Discussion 1 g led by President Hairston. E. IDENTIFICATION OF ITEMS FOR THE NEXT MEETING This is the time for the Library Board of Trustees to identify the items they wish to discuss at the next meeting. These items will not be discussed at this meeting, only identified for the next meeting. F. PUBLIC COMMUNICATIONS This is the time and place for the general public to address the Library Board of Trustees on any item listed on the agenda. State law prohibits the Library Board from addressing any issue not previously included on the Agenda. The Board may receive testimony and set the matter for a subsequent meeting. Comments are to be limited to five minutes per individual or less, as deemed necessary by the Chair, depending upon the number of individuals desiring to speak. All communications are to be addressed directly to the Board, not to the members of the audience. This is a professional business meeting and courtesy and decorum are expected. Please refrain from any debate between audience and speaker, making loud noises or engaging in any activity which might be disruptive to the decorum of the meeting. G. ADJOURNMENT I, Vivian R. Garcia, Library Administrative Secretary of the City of Rancho Cucamonga, or my designee, hereby certify that a true, accurate copy of the foregoing agenda was posted on Thursday, February 24, 2011, seventy two (72) hours prior to the meeting per Government Code 54954.2 at 10500 Civic Center Drive. ~., STAFF REPORT ~ LIBRdRY SERVICES DEPdRTMENT " RANCHO Date: March 3, 2011 ~',UCAMONGA To: Rancho Cucamonga Library Board of Trustees From: Robert Karatsu, Library Director Subject: APPROVAL OF MINUTES RECOMMENDATION Approval of the minutes of the meeting of January 6 and February 3, 2011. BACKGROUND/ANALYSIS Attached, please find the minutes for the regular and cancelled meetings of the Library Board of Trustees taken and compiled by Library Administrative Secretary, Vivian Garcia. FISCAL IMPACT None. Respectfully submitted, Robert Karatsu Library Director CITY OF RANCHO CUCAMONGA LIBRARY BOARD OF TRUSTEES A. CALL TO ORDER An adjourned meeting of the Library Board of Trustees was held on Thursday, January 6, 2011, in the Council Chambers at City Hall, located at 10500 Civic Center Drive, Rancho Cucamonga, California. The meeting was called to order at 6 p.m. by President Hairston. Present were Members Amsler, Coberly, Hairston and Temkin. Also present were: Robert Karatsu, Library Director, Michelle Perera, Assistant Library Director, Renee Tobin, Principal Librarian, Cara Vera, Senor Librarian, Karye Hood, Reference Services Coordinator, Allen Callaci, Back to Basics Coordinator, Rosie Manela, Adult Literacy Coordinator, Carol Durkel, Office Specialist II and Vivian Garcia, Administrative Secretary. r*~r~* B. CONSENT CALENDAR B 1. Approval of Minutes: December 2, 2010. MOTION: Moved by Member Amsler to approve the minutes, seconded by Member Coberly. Motion carried 4-0-1 (with Haddon absent). ~+~*++ President Hairston requested that Public Communications be moved up at this time. F. COMMUNICATIONS FROM THE PUBLIC President Rebecca Davies of the Library Foundation Board presented an oral report to the Members on Telethon 2011 and the 2011 Library Calendar. **~*** C. LIBRARY DIRECTOR'S STAFF REPORTS C1. Library Status Report: Oral reports presented by staff. a. General announcements. Oral report by Robert Karatsu, Library Director. Robert Karatsu, Library Director, stated the Libraries had been closed starting December 24 through December 29. Opened on December 30 and 31 and then closed January 1 and 2. He stated that Monday, January 3, 2011, was the busiest day ever in the Library's history. Library Board Minutes January 6, 2011 Page 2 Robert Karatsu, Library Director, stated that the State Library had contacted staff this afternoon and the Rancho Cucamonga Public Library had received two new grants. The first one is for $100,000 for the Rancho KIDS, Part IV. The grant is to fund additional Play and Learn Islands to loan out to other Libraries. The second grant is for $75,000 for the Local History 2.0: Portal to the Past. This grant will be used to create a branded local history web site that will include hundreds ofphotos of local history, virtual tours of historic houses, an interactive on-line time line, historic aerial photographs additional digital and oral stories and photos of items from the Rancho Cucamonga local history archive. Robert Karatsu, Library Director, stated the Friends of the Library at their annual December breakfast meeting presented a check to the Mayor for $50,000. The total amount donated from the Friends for the calendar year 2010 is $125,000. President Hairston stated the breakfast was a fantastic event. The volunteers were very proud of their donation. b. Review of current statistics. Oral report by Robert Karatsu, Library Director. Robert Karatsu, Library Director, reviewed the statistics with the Board. C2. Budget Report: Report presented by Robert Karatsu, Library Director. Robert Karatsu, Library Director, reviewed the budget with the Members. C3. Children's Services: Oral update by Renee Tobin, Principal Librarian. Renee Tobin, Principal Librarian, reviewed the December events with the Members which included the Spark of Love Toy Drive and the annual Cookies and Carols programs. Renee Tobin, Principal Librarian, stated staff will be hosting a two day Performer's Showcase at the Cultural Center next week. C4. Archibald Library: Oral update by Karye Hood, Reference Services Coordinator. Karye Hood, Reference Services Coordinator, reviewed the December classes with the Boazd. There were twenty attendees at the Intro to E-bay Class on December 14. Attendees of the computer classes tend to start with the beginning class and continue to the last class offered in the series. Karye Hood, Reference Services Coordinator, stated that there were 692 check-outs of the e-books and e-audio books. Library Board Minutes January 6, 2011 Page 3 C5. Paul A. Biane Library: Oral update by Cara Vera, Senior Librarian. Cara Vera, Senior Librarian, stated Passports had been very busy this week. There weretwenty-five phone calls today for Passports. This coming Saturday is full. Cara Vera, Senior Librarian, stated there will be a special event, Super Sportstacular Night, a tribute to sports on Friday, January 28, from 7 to 9 p.m. *~+*r~ D. BOARD BUSINESS D1. Review of book, "In the Night Kitchen" by Maurice Sendak. Staff report attached. Discussion moderated by President Hairston. President Hairston reviewed the staff report with the Members of the Board. President Hairston stated that her thoughts were that the book was not appropriate in the current collection. She felt the book should be moved from the picture book collection to thejuvenile fiction collection. Member Temkin stated that the book had been checked out over 300 times and this was the first complaint on the book. She stated that she felt the book was in the appropriate place and should remain in the Easy section of the Library. Member Coberly stated that parents should monitor what their child reads and should review the book before checking it out. He stated that he felt the book should not be moved from the Easy section of the Library. Member Amsler asked what the age was for the juvenile collection. Renee Tobin, Principal Librarian, stated the juvenile collection is from third to seventh or eighth grade. Member Temkin stated that the reading level of the book is not third grade. Member Amsler stated that children are more at risk at watching television than reading a book at the Library. She stated that book should remain as a picture book. After discussion, the following motion was made. Library Board Minutes January 6, 2011 Page 4 MOTION: Moved by Member Temkin for the book, "In the Night Kitchen" by Maurice Sendak to remain in the picture book selection where it is currently shelved, seconded by Member Coberly. Motion carried 3-1-1 (with Haddon absent). D2. Overview of "Back to Basics" and Adult Literacy Programs. PowerPoint Presentation by Back to Basics Coordinator Allen Callaci and Adult Literacy Coordinator Rosie Manela. Back to Basics Coordinator Allen Callaci presented a PowerPoint presentation on the Reading Enrichment Program to the Board. Adult Literacy Coordinator Rosie Manela presented a PowerPoint presentation on the Literacy Program to the Board. ~~va*+ E. IDENTIFICATION OF ITEMS FOR NEXT MEETING E1. 'T'elethon 2011 E2. 24/7 Services **~*~~ G. ADJOURNMENT MOTION: Moved by Member Amsler to adjourn, seconded by Member Temkin. Motion carried 4- 0-1 (with Haddon absent). Respectfully submitted, /,~;~--,d~.- Vivian Garcia Administrative Secretary Approved: CITY OF RANCHO CUCAMONGA RANCHO CUCAMONGA LIBRARY BOARD OF TRUSTEES Regular Meeting A. CALL TO ORDER The regular meeting of the Rancho Cucamonga Library Board of Trustees was scheduled for Thursday, February 3, 2011, at 6 p.m. in the Council Chambers of City Hall, located at 10500 Civic Center Drive, Rancho Cucamonga, California. The meeting was canceled due to a lack of business. Respectfully submitted, Vivian Garcia Administrative Secretary Approved: STAFF REPORT I,IBRe1RY SERVICES DEPd RTMENT Date: March 3, 2011 To: Rancho Cucamonga Library Board of Trustees From: Renee Tobin, Principal Librarian Subject: APPROVAL OF STORYTIME POLICY RECOMMENDATION ra f RANCHO CUCAMONGA That the Library Board approve the attached policy outlining the storytimes available at the Rancho Cucamonga Public Library and the opportunities for attendance. BACKGROUND/ANALYSIS Rancho Cucamonga Library Services offers 18 weekly storytimes for children from birth to 11- years-old. Since we last reviewed the storytime policy in 2004 we have added programs for babies, remodeled the Archibald Library and the community has seen a change in the school-year calendar which impacts the library's programming schedule. This revised policy includes language regarding Bouncing Babies storytimes, the length of storytime sessions, and capacity of the story theaters. FISCAL IMPACT None. No additional programs are proposed at this time. Respectfully submitted, / Renee Tobin Principal Librarian CITY OF RANCHO CUCAMONGA CHILDREN'S STORYTIME POLICY POLICY NO.: PAGE 1 OF 4 EFFECTIVE: REVISED: APPROVED: PURPOSE: The purpose of this policy is to provide the most fair and equitable access to children's storytimes at Rancho Cucamonga Public Librazy. PHILOSOPHY: Attendance at library storytimes by children is desirable to instill a love of reading and life-long library habits. Storytime can be a wonderful opportunity for families to enjoy the library together as well as provide young children their first steps towazd independence. The Library will offer storytimes for a variety of ages based on available funding for staff and the capacity of the Library's story theaters (37 to 43 people as set by the Fire Department). Generally storytimes will be offered for babies, toddlers, preschool, school-aged children and families as defined in this policy. These storytimes aze offered to individuals and cannot accommodate schools or day care groups. Groups and classes may schedule a library visit which can be designed to include a storytime. TYPES OF STORYTIMES: Storytimes for few various audiences are offered at Rancho Cucamonga Public Library and include: Bouncing Babies for children 0 to 23 months old with an adult cazegiver Toddler Time for children 24 to 35 months old with an adult cazegiver Preschool Storvtime for children 3, 4 or 5 yeazs old attending in the story theater on their own with library staff and volunteers Familv Storvtime for children 11 years and younger with parents or adult cazegiver Afterschool (Discovery Club) for children 6 to ] 1 yeazs old attending in the story theater on their own with library staff and volunteers Children's Storytime Policy Page 2 of 5 BOUNCING BABIES: Description: Bouncing Babies storytime is designed to introduce babies and their parents to the library. Bouncing Babies incorporates books, songs, fingerplays and playtime all with parent participation. Age Limits: 0 to 23 months Parents, grandparents and caregivers often look for opportunities to interact with their babies and with other similar families. Bouncing Babies offers a time for caregivers to bond with their babies through song, rhymes and stories. Playtime at the end of the storytime allows parents to interact both with their children and with one another. Staff model reading, singing and fingerplays for parents and caregivers. Procedures: Staff will conduct registration for 6 to 8-week sessions of Bouncing Babies conducted at least one morning per week per library. The number of Bouncing Babies storytimes offered may be increased as budget and demand allows. Eligible children are birth to 23 months old and will be registered with one adult per child. Registration will be made in person at the library on the specific date selected for each new session. Telephone registration may be accepted after 12:00 noon as space allows. Limited to 21 children with an adult for a maximum audience of 42 at the Biane Library; 18 children with an adult for a maximum audience of 36 at the Archibald Library. Parents and caregivers will be discouraged from bringing older children to this storytime, allowing the focus to remain on the babies registered for Bouncing Babies and to allow more families to attend. TODDLER TIME: Description: Toddler Time is designed to introduce young children and their parents to the library. Toddler Time incorporates books, songs, fingerplays and other activities with parent participation. Age Limits: 24 to 35 months Children at this age have developed long-range sight that is conducive to sharing books with a group, and they are able to pick out detail Children's Storytime Policy Page 3 of 5 in illustrations. Verbal skills allow them to join in songs, and developing motor skills to participate in fingerplay activities. Staff model reading, singing and fingerplays for parents and caregivers. Procedures: Staff will conduct registration for 6 to 8-week sessions of Toddler Time conducted one morning per week. The number of Toddler Times offered may be increased as budget and demand allows. Eligible children aze 24 to 35 months old and will be registered with one adult per child. Registration will be made in person at the library on the specific date selected for each new session. Telephone registration may be accepted tke~eeend-dey after 12:00 noon as space allows. Limited to 21 children with an adult for a maximum audience of 42 at the Biane Library; 18 children with an adult for a maximum audience of 36 at the Archibald Library. Parents and caregivers will be discouraged from bringing infants, babies and older children to this storytime, allowing the focus to remain on the children registered for Toddler Time and to allow more 2-yeaz- olds to attend. PRESCHOOL STORYTIME: Description: Children 3 to 5 years-old are offered their first steps toward independence at these five half-hour weekly storytimes. Children are registered fora 6 to 8-week series which they attend in the story theater with staff and/or volunteers while their parent or adult Gaze-giver waits in the library. This storytime is designed to help develop reading readiness by instilling a love of books and stories at an early age. A parent may attend the child's first preschool storytime to help the child become comfortable in a new setting, review program content and to determine if the child will be able to attend on their own in the coming weeks. Age Limits: Children 3 to 5 years-old. Children can begin to develop listening skills that will help them when they start school. Preschool storytime also brings children into contact with other young children in what is for some their first group setting. Here they can interact with other children and the adult staff and volunteers Procedures: Staff will conduct registration for 6 to 8-week sessions of Preschool Storytime. Eligible children are 3, 4 and 5 years-old and potty trained by the first date in a session. Registration will be made in person at the library on the specific date selected for each new session. Telephone registration maybe accepted fil3e-seeen~ after 12:00 noon as space allows. Limited to 40 children at the Biane Library; 36 children at the Archibald Library. FAMILY STORYTIME: Description: Tkis These half-hour storytimes were Ives created for families who would like the opportunity to attend storytime together. Family storytimes are is offered Children's Storytime Policy Page 4 of 5 on both awalk-in basis and with registration. Storytimes on Saturdays and Tuesday evenings allow working parents the opportunity to bring their children to storytime. As funding allows additional sessions maybe offered to meet demand. Age Limits: ~-is-Open to families with children 1 1-years-old and younger. Parents are encouraged to attend this storytime with their children and are required to do so with a child under 4 years old. Procedures: Staff will conduct registration for 6 to 8-week sessions of Family Storytimes held at the Biane Library on Fridays at 1 I :00 a.m. Registration will be made in person at the library on the specific date selected for each new session. Telephone registration may be accepted the second day as space allows. Tuesday evening storytimes at the Biane Library, Fridays at 12:00 noon at the Biane Library, Saturday morning storytimes at the Archibald Library, and Saturday afternoon at the Biane Library are offered on a walk-in basis. Library staff will make reusable nametags available for each session. Everyone entering the story theater is encouraged to wear a nametag to help staff track statistics and ensure the audience does not exceed the posted limit. Limited to 40 people at the Biane Library; 36 people at the Archibald Library. AFTERSCHOOL: Description: Children in the elementary school grades are offered a weekly walk- in program designed to continue to draw them into the library and to eeoe-fie stimulate their interest in books and reading. Given their ages the audience is ready for activities in addition to sharing books. Crafts, guest performers and special events such as making dragons to celebrate Chinese New Year, learning about Irish step dancing at Saint Patrick's Day, or creating stories with puppets are a sample of the activities enjoyed in the afterschool program. Age Limits: Children 6 to 11 years. A parent or responsible sibling at least 14- years-old is required to remain in the library during this program. Procedures: Library staff will provide reusable nametags available for each session. Children entering the story theater wear a nametag to help staff track statistics, ensure the audience does not exceed the posted limit, and help staff to identify children who are in the story theater without a parent. WAIT LISTS: Waiting lists will be maintained for any registered storytime that has filled to capacity. Should a child miss two weeks in a row their position maybe given to the first child on the waiting list for that storytime. Staff will attempt to contact the family to determine if illness or other emergency prevented attendance. If after five days Children's Storytime Policy Page 5 of 5 staff has been unable to reach the family, the storytime space will be offered to the next child on the appropriate wait list. Occasionally, due to illness or vacation, space is available in a storytime to accommodate a walk-in or standby. A caregiver and child who would like to experience the storytime to see if they would like to register for the next S~eelf session will be welcome to attend. Such opportunities will be limited to a one-time basis. BEHAVIOR IN STORYTIMES: For reasons of safety and access no strollers maybe taken into the Library Story Theaters. Cell phones and other electronic equipment should be turned off while in the story theaters. Sometimes children have a difficult day and may not be prepared to participate in storytime. Any youngster whose behavior is disruptive to those attending the program will result in the care-giver being asked to remove the child for the remainder of the day's session. Repeated misbehavior may result in loss of the privilege to participate in the remainder of the storytimes offered during that session. Food or candy may not be distributed at Library storytimes. STAFF REPORT - ~ f LIBRARY' SERVICES DEPARTTSENT RANCHO Date: March 3, 2011 C,UCAMONGA To: Rancho Cucamonga Library Board of Trustees From: Robert Karatsu, Library Director Subject: LIBRARY STATUS REPORT RECOMMENDATION No recommendation. For information only. BACKGROUND/ANALYSIS The spreadsheets on the monthly statistics, a snapshot of the measurable activities of the Library will be available at the meeting. The reports will include a separate sheet for the Archibald Library, Paul A. Biane Library and a sheet with combined statistics. FISCAL IMPACT None. Respectfully submitted, - ~~~~M Robert Karatsu Library Director Clb Days Open 51 51 5U 5U kerns Borrowed (AR, BL, BKM) 101,257 101,364 98,068 98,402 Average Daiy 1, 985 1, 949 1,961 1, 968 % Change 0% 0% Patrons Reglstend (AR, BL, BKM) 1,221 1,218 1,167 1,275 Average Daiy 24 23 23 26 X Change 0% -8% lnrormation questions 14,528 15,427 13,321 14,003 Average DaNy 285 297 266 280 x Ch.rpe ~% -5% Library Viskors 52,223 51,796 51,135 50,072 Average Daxy 1,024 996 1,023 1,001 X Charge 1 % 2°~ ChlWnn's Programs 2,721 2,216 2,427 3,320 a? of Sessions 70 73 69 74 Aver. Psr session 39 30 35 45 x Change 23% -27% kerns ClassHhd 2,007 2,487 1,713 3,272 % Change -19% ~8% volunteer Hours 439 216 208 220 x Change 103% -5% TECHNOLOGY CENTER SERVICES computer Use Sessbns 7,958 ®,293 7,170 9,034 x Change -14% -21 Technology Questions 3,915 4,068 3,637 3,775 % Change -4% ~% Propnms/Classea Attendanco 152 132 172 158 a>' of Sessions 8 8 9 9 Aver. per session 19 17 19 18 ADULT SERVICES Inrormatlon Gluestions 5,747 6,743 4,978 5,843 Avenge Daly 113 130 100 117 % Change -15% -15% Programs/Classes Attendanu 39 38 41 22 s1 of Session: 4 3 4 3 Aver. per session 10 13 10 7 Teen Programs 37 20 41 17 S of Sessions 4 3 4 5 Aver. per session 9 7 10 3 TourslGroup Vlsks Attendance 0 15 9 0 * of Sessions Aver. per session CHILDRENS SERVICES Informatbn Qusstlons Average Daiy 76 Change Bouncing Babhsl aK of Sessions Aver. Per session ToddNr Tkne itt of Sessions Aver. Per session Proschool StorytNne Attendanu S of Session Aver. per session Afbnchool 8torytlme Attendance s7 of Sessions Aver. per session Famly Storytgne Atbndance s of Sessions Aver. per session SpeClal Events Program Attendanw S of Session: Aver. per session (croup Vkks to Library Attendance aK of Sessions Aver. per session 0 1 1 0 15 0 4,866 4,616 4,706 95 89 94 5% 7% 455 364 360 12 10 12 38 36 30 281 246 288 8 8 8 35 31 36 459 496 439 16 16 16 29 31 27 145 148 292 8 8 8 18 19 37 881 762 1,048 25 30 25 35 25 42 500 200 0 1 1 0 500 200 a~DN/01 82 207 128 3 7 4 27 30 32 4,385 88 369 10 37 237 8 30 462 18 30 251 8 31 754 29 26 1,205 2 603 510 7 • s Jart-11 Jan-10 Feb-11 F Dsys Open 28 29 27 Ibms Borrowed (Incl. renewals) 49,796 50,306 47,699 Average DaNy 1,778 1,735 1,767 x Charge -1 % -1 % -atrons Raybtend 667 613 549 Average Oagy 25 21 20 x Cnanp. 12°k -18°k Mfonnatlon Guastbns 6,966 7,063 6,380 Average OaNy 249 244 236 x chanpa -1 % 1 uer.ryvlerowe 27,174 26,932 26,510 Averpe DaNy 971 929 982 x cn.ngs 1% 7% ChNdnn's Proprama 752 781 778 • a Sessbns 24 24 24 Aver. Psr sessbn 31 S2 32 x Change -1 % 0°i6 IbmaclassMNd 1,122 1,347 887 x Change -17% -23°/G VolurMSer Hours 172 137 118 x charge 26% -2X TECMINOLOOY CENTER iERVICEi Compubr Use Sessions 5,041 5,921 4,365 x Change 51 % -23% TeeMoloOy Questbns 1,592 1,643 1,174 x Change -3% -21 % P-opnmaJCMsees Attendance 59 45 59 i of Saubns 4 4 4 Aver. per sasbn 15 11 15 ADULT iERVICEi Intormatlon Guestbns 2,561 2,613 2,298 Averops DaNy 91 90 85 x Change -2SG -1 % ~ropramslCMsses Attendance 17 6 20 a« w Sasbns 2 1 2 Aver. par ssssbn 9 8 10 Teen hognms 13 6 14 e w Sessbns 2 1 2 Awr. par session 7 6 7 TourslGroup Vklls Attendance 0 0 0 • of Sssabns 0 0 0 Aver. per ssssbn 0 0 0 CHILDREN8 SERVICES Mtormatlon Owatbns 2,813 2,807 2,908 Averapa aNy 100 97 108 x change 0'/s 15% Bouncing Babies 172 165 149 tot Sessbns 4 4 4 Aver. Per sesson 43 41 37 ToddNrTime 153 139 160 k of Seasons Aver. Per session Pnsehool Storytime Atbndanea k of Seasons Aver, per session Aftersefwol Storytlme ALMndanca k of Sessions Avsr. per aessbn Family Storydma Albndancs k of Sessons Aver, per session Spacial Events Program Attsndanea k of Sesabna Aver. per session 3roup VIsHs to Library Atbndanu k of Sessons Aver. per sesson 4 38 192 B 24 92 4 23 143 4 36 0 0 0 0 0 4 35 250 8 31 75 4 19 132 4 33 0 0 0 7 1 7 4 40 211 8 26 113 4 28 145 4 36 0 0 0 0 0 Days open 23 23 23 Items Borrowed 44,820 45,116 43,885 Average DaNy 1,949 1, 962 1, 908 % Change -1 % 0°h Patrons Regfsared 530 605 603 Avenge Daiy 23 26 26 76 Change -12% 2% Inrormation Questions 7,562 8,364 6,941 Average Davy 329 364 302 ~ Change -10% -9% Library Vlskon 25,049 24,864 24,625 Avenge DaNy 1,089 1,081 1,071 ~ Chsnge 1°~6 -3% Children's Prognma 1,969 1,455 1,649 s of Sessions 46 49 45 Aver. Psr session 43 30 37 ~ Change 35'/0 -34% lams classMNd 885 1,140 826 % Change -22% -61 Volunteer Hours 81 79 92 sb Change 3°k -9°k TECHNOLO~iY CENTER SERVICES Compuar use Sessions 2,917 3,372 2,805 ~6 change -13% -17% Technology Questions 2,323 2,425 2,463 96 Change ~°k 7°~ PrognmdClasses Attendance 93 B7 113 ~t of Sessions 4 4 5 Aver. per session 23 22 23 AOULT SERVICES Inrormation Questions 3,186 4,130 2,680 Avenge Daiy 139 180 117 96 Change -23°h -24% PrognmslClasses Attendance 22 30 21 S of Sessions 2 2 2 Aver. per session 11 15 11 Tsen Programs 24 14 27 a~ of Sesaions 2 2 2 Aver. per session 12 7 14 Toun/firoup Visits Atbndanca * of Sessions Aver. per session CHILDRENS SERVICES Information Qussdons Average Daily X change dounclny Bablesl #~ of Sessions Aver. Per session Toddbr Time t of Sessions Aver. Per session Preschool 8torytima Attendants >X of Sessions Aver. per session Afbrschool Storytlme Attendance #~ of Sessions Aver. per session Famlly Storydms Attsndanu ~ of Sessions Aver. per session spsclal Events Program Attendants d of Sessions Aver. per session t3roup Visits to Library Atbndanea P of Sessions Aver. per session 0 15 9 0 1 1 0 15 9 2,053 89 13% 283 8 35 128 4 32 267 8 33 53 4 13 738 21 35 500 1 500 1,809 79 199 6 33 107 4 27 246 8 31 73 4 18 630 26 24 200 1 1,798 78 -3% 211 8 26 128 4 32 228 8 29 179 4 45 903 21 43 0 0 0 82 3 27 200 6 33 128 4 32 1,. 1,; 1 Jan-11 Jan-10 Feb-11 Feb-10 BOOKMOBILE Reins Bonovwd (incl. nnswak( 6,641 5,942 6,484 6,216 % Change 12% 4% Patrons Rpktsnd 4 0 15 11 ADULT LITERACY 8ERVICE3 Tutor Teams Matched 47 44 49 43 % Charge 7°h 14% Learners waRlnQ 7 7 10 7 % Change 0% 43% Famllls for LRency Participants 5 5 5 5 Computer LReracy Participants 69 63 69 63 8torynlb 10 14 8 30 volunteer Houn 298 272 237 340 SACK 2 BASICS ARCHISALD s of studsnb 0 0 41 28 sot Sessions 0 0 38 91 s of voNxxaer Hour: 0 15 73.5 53.5 8pselal Propnwrr AtL 0 0 0 22 s of sessions 0 0 0 1 Aver. Per session 0 0 22 BACK 2 BASICS BIANE s of Students 0 0 46 48 sot Sessions 0 0 77 147 s of Vdurrteer Hours 0 0 111 132 Special Proynm Att. 0 0 0 0 s of Sessions 0 0 0 0 Aver. Per session 0 0 SCHOOL i COMMUNITY OUTREACH 120 115 150 120 s of visits 1 2 2 1 VIRTUAL LIBRARY 8ERVICES Searches Rstrkvals Rsmob Access Tutor.Com Use Home Acxess Irr-Library Use Digital Books Audio Downloads eBook Downloads Website HRs HOMEBOUND SERVICES Patrons Served Materials Loaned VfsRor Hours Vdunteered 70,431 218,483 99,229 197,272 129,811 4,754 120,296 342,157 56,278 140,039 82,814 117,051 298 209 255 230 298 209 254 230 0 0 1 0 856 369 739 416 551 242 522 275 305 127 217 141 46,489 520,298 45,676 550,031 24 26 23 26 154 228 159 167 13 14 16 15 STAFF REPORT LIBRARY SERVICES DEPARTivIENT Date: March 3, 2011 To: Rancho Cucamonga Library Board of Trustees From: Robert Karatsu, Library Director Subject: STATUS OF 2010/2011 BUDGET RECOMMENDATION No recommendation. For information only. BACKGROUND/ANALYSIS ~y. RANCHO C,UCAMONGA Schedule A, titled "Revenue Report" is a report of all funds earned during the month(s) and will be available at the meeting. It will include separate reports for Archibald Library revenue, Paul A. Biane Library revenue and combined revenues. Schedule B, titled "Balance Sheet FY 2010/2011" is a report balancing income vs. projections for the current fiscal year to date and will be available at the meeting. Schedule C, titled "Library Expenditures 201012011" is an accounting of all funds expended in the current fiscal year and will be available at the meeting. FISCAL IMPACT None. Respectfully submitted, R~rt Karat~v Library Director C2 Schedule A COMBINED FINES MEDIA REF PHOTOCOPY PASSPORTS REVENUE REPORT & FEES RENTALS SERV. Feb-11 01-Feb $632.49 $439.06 $0.00 $0.00 $74.00 02-Feb $669.64 $360.17 $0.00 $163.25 $149.00 03-Feb $787.74 $388.47 $3.00 $0.00 $149.00 04-Feb $452.63 $365.92 $23.00 $591.64 $223.00 05-Feb $458.64 $422.27 $0.00 $20.00 $284.00 06-Feb $143.45 $108.76 $0.00 $0.00 $0.00 07-Feb $852.96 $358.56 $10.55 $0.00 $111.00 OS-Feb $964.94 $408.25 $0.00 $48.25 $124.00 09-Feb $810.54 $390.25 $0.00 $0.00 $149.00 10-Feb $625.02 $378.58 $0.00 $191.45 $248.00 11-Feb $581.12 $370.28 $15.00 $206.95 $112.00 12-Feb $591.05 $459.77 $6.00 $20.00 $136.00 13-Feb $518.39 $142.83 $46.75 $0.00 $0.00 14-Feb $651.40 $379.01 $0.00 $0.00 $212.00 15-Feb $790.49 $421.36 $0.00 $125.95 $25.00 16-Feb $780.27 $413.05 $0.00 $12.00 $149.00 17-Feb $639.73 $421.12 $0.00 $133.10 $37.00 18-Feb $480.90 $519.53 $31.00 $0.00 $148.00 19-Feb $733.99 $605.80 $0.00 $199.60 $162.00 20-Feb $237.90 $149.26 $0.00 $0.00 $0.00 21-Feb $0.00 $0.00 $0.00 $0.00 $0.00 22-Feb $1,024.78 $602.57 $3.00 $6.00 $99.00 23-Feb $748.34 $418.37 $6.00 $141.80 $310.00 24-Feb $835.39 $468.27 $0.00 $114.05 $162.00 25-Feb $501.39 $469.65 $10.00 $178.35 $186.00 26-Feb $723.31 $538.70 $0.00 $20.00 $150.00 27-Feb $221.07 $99.36 $0.00 $0.00 $0.00 28-Feb $1,002.10 $401.55 $0.00 $0.00 $498.00 TOTALS: $15,287.28 $10,500.79 $154.30 $2,172.39 $3,897.00 Feb. 2010 TOTALS $18,096.24 $11,147.65 $72.70 $0.00 $0.00 ARCHIBALD LIBRARY FINES MEDIA REF PHOTOCOPY PASSPORTS REVENUE REPORT & FEES RENTALS SERV. Feb-11 01-Feb $384.69 $192.27 $0.00 $0.00 $0.00 02-Feb $349.29 $153.63 $0.00 $163.25 $0.00 03-Feb $348.59 $171.35 $0.00 $0.00 $0.00 04-Feb $191.88 $132.94 $20.00 $123.30 $0.00 OS-Feb $209.60 $176.87 $0.00 $20.00 $0.00 06-Feb $143.45 $108.78 $0.00 $0.00 $0.00 07-Feb $533.97 $171.80 $10.00 $0.00 $0.00 08-Feb $647.44 $212.98 $0.00 $48.25 $0.00 09-Feb $451.51 $215.97 $0.00 $0.00 $0.00 10-Feb $273.48 $206.77 $0.00 $0.00 $0.00 11-Feb $292.73 $141.44 $15.00 $190.55 $0.00 12-Feb $248.75 $184.00 $3.00 $20.00 $0.00 13-Feb $518.39 $142.83 $46.75 $0.00 $0.00 14-Feb $308.20 $171.57 $0.00 $0.00 $0.00 15-Feb $395.60 $213.90 $0.00 $125.95 $0.00 16-Feb $329.99 $195.25 $0.00 $0.00 $0.00 17-Feb $397.04 $206.08 $0.00 $0.00 $0.00 18-Feb $143.76 $225.17 $31.00 $0.00 $0.00 19-Feb $311.40 $218.73 $0.00 $143.60 $0.00 20-Feb $237.90 $149.26 $0.00 $0.00 $0.00 21-Feb $0.00 $0.00 $0.00 $0.00 $0.00 22-Feb $627.23 $281.04 $3.00 $6.00 $0.00 23-Feb $302.49 $183.54 $6.00 $141.80 $0.00 24-Feb ~ $400.43 $216.88 $0.00 $0.00 $0.00 25-Feb $250.53 $194.81 $10.00 $178.35 $0.00 26-Feb $352.18 $237.13 $0.00 $20.00 $0.00 27-Feb $221.07 $99.36 $0.00 $0.00 $0.00 26-Feb $544.60 $161.91 $0.00 $0.00 $0.00 TOTALS: $8,235.14 $4,966.26 $144.75 $1,181.05 $0.00 Feb. 2010 TOTALS $9,651.82 $5,728.22 $72.70 $0.00 $0.00 BIANE LIBRARY FINES MEDIA REF PHOTOCOPY PASSPORTS REVENUE REPORT & FEES RENTALS SERV. Feb-11 01-Feb $247.80 $246.79 $0.00 $0.00 $74.00 02-Feb $320.35 $206.54 $0.00 $0.00 $149.00 03-Feb $439.15 $217.12 $3.00 $0.00 $149.00 04-Feb $260.75 $232.98 $3.00 $468.34 $223.00 05-Feb $249.04 $245.40 $0.00 $0.00 $284.00 06-Feb $0.00 $0.00 $0.00 $0.00 $0.00 07-Feb $318.99 $186.76 $0.55 $0.00 $111.00 08-Feb $317.50 $195.27 $0.00 $0.00 $124.00 09-Feb $359.03 $174.28 $0.00 $0.00 $149.00 10-Feb $351.54 $171.81 $0.00 $191.45 $248.00 11-Feb $288.39 $228.84 $0.00 $16.40 $112.00 12-Feb $342.30 $275.77 $3.00 $0.00 $136.00 13-Feb $0.00 $0.00 $0.00 $0.00 $0.00 14-Feb $343.20 $207.44 $0.00 $0.00 $212.00 15-Feb $394.89 $207.46 $0.00 $0.00 $25.00 16-Feb $450.28 $217.80 $0.00 $12.00 $149.00 17-Feb $242.69 $215.04 $0.00 $133.10 $37.00 18-Feb $337.14 $294.36 $0.00 $0.00 $148.00 19-Feb $422.59 $387.07 $0.00 $56.00 $162.00 20-Feb $0.00 $0.00 $0.00 $0.00 $0.00 21-Feb $0.00 $0.00 $0.00 $0.00 $0.00 22-Feb $397.55 $321.53 $0.00 $0.00 $99.00 23-Feb $445.85 $234.83 $0.00 $0.00 $310.00 24-Feb $434.96 $251.39 $0.00 $114.05 $162.00 25-Feb $250.86 $274.84 $0.00 $0.00 $186.00 26-Feb $371.13 $301.57 $0.00 $0.00 $150.00 27-Feb $0.00 $0.00 $0.00 $0.00 $0.00 28-Feb $457.50 $239.64 $0.00 $0.00 $498.00 TOTALS: $7,052.14 $5,534.53 $9.55 $991.34 $3,897.00 Feb. 2010 TOTALS $8,444.42 $5,419.43 $0.00 $0.00 $0.00 Schedule B BALANCE SHEET Thru February FY 2010/2011 Revenues Earned Projected Loss/Gain Fines & Fees $131,946 $131,250 $696 0.5% Media Rentals $89,207 $75,000 $14,207 18.9% Sales/Services Fees $885 $225 $660 293.3% Direct Loan $56,491 $52,500 $3,991 7.6% Passport Services $18,403 $0 $18,403 Private Contributions $75,000 $75,000 $0 0.0% Totals: $371,932 $333,975 $37,957 11.4% *Balance for Year through Feb 2011 $37,957 Schedule C CITY OF RANCHO CUCAMONGA Fiscal Year: 2011 Revenue Balance Report Report Date: Feb 2011 by Entity, Fund, Org Key & Object Code Budget Amount Collected Object Description Budget MTD Activity YTD Activity Remaining Entity: 1 -CITY OF RANCHO CUCAMONGA Fund: 290 -LIBRARY FUND Key: 1290000 -Library Fund 4101 Property Taxes-CY Secured 3,028,670. 00 16,504. 40 893,962. 53 2,134,707. 47 29. 51 4102 Property Taxes-CY Unsecured 77,840. 00 584. 34 77,595. 69 244. 31 99. 68 4103 Property Taxes-PY Sec & Unsec 115,030. 00 3,685. 81 48,214. 57 66,815. 43 41. 91 4105 Property Taxes-Supplemental 54,340. 00 -20,022. 41 1,327. 52 53,012. 48 2. 44 4312 Library Fines and Fees 175,000. 00 8,111. 41 130,146. 93 44,853. 07 74. 36 4401 Interest Earnings 84,950. 00 0. 00 45,998. 23 38,951. 77 54. 14 4402 Unrealized Gain 0. 00 0. 00 -90,650. 81 90,650. 81 0. 00 4410 Media Rentals 100,000. 00 4,593. 19 83,642. 04 16,357. 96 83 .64 4515 Information Service Fees 300. 00 104. 30 783 .60 -483. 60 261 .20 4565 Passport Processing Fees 0. 00 1,375 .00 13,155 .00 -13,155. 00 0 .00 4567 Passport Photo Fees 0. 00 384 .00 3,220 .00 -3,220 :00 0 .00 4570 Sale of Printed Materials 18,000. 00 1,241 .54 14,567 .27 3,432 .73 80 .92 4740 Grant Income 0. 00 0 .00 5,692 .76 -5,692 .76 0 .00 4901 Other Revenue 0. 00 0 .00 -0 .10 0 .10 0 .00 4906 CLSA Direct Loan 70,000. 00 14,840 .02 30,200 .22 39,799 .78 43 .14 4907 Private Contributions Library 100,000. 00 5,000 .00 105,000 .00 -5,000 .00 105 .00 4908 Public Library Foundation 62 000 00 61,194 .00 61,194 .00 806 .00 98.70 Total forOrgKey1290000: 3,886,130 .00 97,595. 60 1,424,049 .45 2,462,080.55 36.64 TolalforFund290: 3,886,130.00 97,595.60 1,424,049.45 2,462,080.55 36.64 Fund: 291 - CA STATE LIBRARY Key: 129 ] 000 - CA State Library 4402 Unrealized Gain 0. 00 0. 00 -56.79 56.79 0.00 4740 Grantlncome 234,500. 00 0. 00 48,806.13 185,693.87 20.81 4909 RC Library Foundation Support 41 500. 00 IS 000. 00 41 500.00 0.00 100.00 Total far Org Key 129!000: 276,000 .00 15,000. 00 90,249.34 185,750.66 32.69 Total for Fund 291: 276,000.00 15,000.00 90,249.34 185,750.66 32.69 Fund: 298 -CALIFORNIA LITERACY CAMPAIGN Key: 1298000 -Calif Literacy Campaign Grant 4740 Grantlncome 29,440.00 0.00 29,880.00 -440.00 101.49 4909 RC Library Foundation Support 15,000.00 0.00 15,000.00 0.00 100.00 8290 Transferln-Library Fund 58 060 00 0 00 43,545.00 14,515.00 75.00 Total jor Org Key 1298000: Total for Fund 298: Total jor Entity 1 102,500.00 0.00 88,425.00 14,075.00 86.26 102,500.00 0.00 88,425.00 14,075.00 86.26 4,264,630.00 112,595.60 1,602,723.79 2,661,906.21 37.58 Total Net for Report: 4,264,630.00 112,595.60 1,602,723.79 2,661,906.21 37.58 User: RKARATSU -Robert Karatsu Page: 1 Current Date: 03/02/201 I Report: GL_RV_ENT_FiJND_RC - GL: Revenue Balance - Entity/Fund/Org Key/Object Current Time: 11:45:09 Fiscal Year: 2011 CITY OF RC IFAS772(PROD) Report Date: Feb 2011 GL Budget to Actual with Encumbrances by Entty, Fund, Org Key & Obl ec[ Code Budget Amount Remaining Obiect Description Budget MTD Activity YTD Activity Encumbrance Remaining Entity: 1 -CITY OF RANCHO CUCAMONGA Fund: 290 -LIBRARY FUND Key: 1290601 -Library Fund 5000 Regular Salaries 270,950.00 21,209.61 ]66,145.31 0.00 104,804.69 38.68 5030 Fringe Benefits 127,350.00 0.00 127,350.00 0.00 0.00 0.00 5031 Medicallnsurance 0.00 276.92 2,353.82 0.00 -2.353.82 0.00 5100 Travel and Meetings 6,000.00 5,000.00 2,869.52 0.00 3,130.48 52.17 SI02 Training 2,000.00 0.00 0.00 0.00 2,000.00 !00.00 5105 Mileage 7,000.00 531.54 4,467.36 0.00 2,532.64 36.18 5150 Office Supplies & Equipment 2,000.00 0.00 674.78 0.00 1,325.22 66.26 5160 Membership Dues 3,100.00 0.00 2,599.00 0.00 501.00 16.16 5200 Operations & Maintenance 9,000.00 0.00 1,699.56 0.00 7,300.44 81.11 5300 Contract Services 90,000.00 904.28 34,289.88 377.28 55,332.84 61.48 5400 Telephone Utilities 12,000.00 504.39 5,273.65 0.00 6,726.35 56.05 5402 WaterU[ilities 4,630.00 0.00 2,083.32 0.00 2,546.68 55.00 5403 Electric Utilities 70,950.00 3,898.68 40,688.87 0.00 30,261.13 42.65 SSOI Admin./General Overhead 189,000.00 0.00 141,750.00 0.00 47,250.00 25.00 5503 City Facilities Allocation 11,960.00 0.00 8,970.00 0.00 2,990.00 25.00 9298 Transfer Out-CA Literacy Cmpgn 58 060 00 0 00 43 545.00 0.00 14,515.00 25.00 Talalfor Org Key 129060/: 864,000.00 32,325.42 584,760.07 377.28 278,862.65 32.27 Key: 1290603 -After School Learning Prog 5000 Regular Salaries 32,570.00 2,383.65 19,414.80 0.00 ]3,155.20 40.39 5010 Part Time Salaries 22,000.00 2,257.35 4,672.75 0.00 17,327.25 78.76 5030 Fringe Benefits 15,750.00 0.00 15,750.00 0.00 0.00 0.00 5150 Office Supplies & Equipment 2,500.00 0.00 3.38 0.00 2,496.62 99.86 5200 Operations & Maintenance 4,000.00 0.00 176.46 0.00 3,823.54 95.58 5300 Contract Services 500.00 0.00 0.00 0.00 500.00 100.00 Total for Org Key 1290603: 77,320.00 4,641.00 40,017.39 0.00 37,302.61 48.24 Key: 1290604 -Bookmobile Services 5000 Regular Salaries 59,170.00 4,551.60 37,073.43 0.00 22,096.57 37.34 5010 Part Time Salaries 20,600.00 1,344.98 10,620.59 0.00 9,979.41 48.44 5030 Fringe Benefits 29,150.00 0.00 29,150.00 0.00 0.00 0.00 5105 Mileage 100.00 0.00 0.00 0.00 100.00 100.00 5150 Office Supplies & Equipment 500.00 0.00 6.24 0.00 493.76 98.75 5200 Operations & Maintenance 4,000.00 65.85 3,018.77 0.00 981.23 24.53 5220 Cellular Technology 1,500.00 86.42 603.94 0.00 896.06 59.73 Totaljor Org Key 1290604: 115,020.00 6,048.85 80,472.97 0.00 34,547.03 30.03 Key: 1290605 -Library Board of Tmstees 5100 Travel and Meetings 1,200.00 0.00 1,133.27 0.00 66.73 5.56 5160 Membership Dues 500.00 0.00 178.00 0.00 322.00 64.40 Total for Org Key /290605: 1,700.00 0.00 1,311.27 0.00 388.73 22.86 Key: ]290606 -Archibald Library 5000 Regular Salaries 464,620.00 35,434.79 283,717.58 0.00 180,902.42 38.93 5010 Part Time Salaries 318,130.00 23,014.50 178,960.59 0.00 139,169.41 43.74 5030 Fringe Benefits 238,760.00 0.00 238,760.00 0.00 0.00 0.00 5031 Medicallnsurance 0.00 138.46 2,076.90 0.00 -2,076.90 0.00 User: RKARATSU -Robert Karatsu Page: I Current Date: 03/02/201 I Report: GL_XP_E1JT_FUND_RC - GL: Expenditure Balance - Entity/Fund/Org Key/Object Cur ren[ Time: 11:44 :03 Fiscal Year: 2011 CITY OF RC IFAS772(PROD) Report Date• Feb 2011 GL Budget to Actual with Encumbrances by Entity, Fund, Org Key & Obj ect Code Budge[ Amount Remaining Object Description Budget MTD Activity YTD Activity Encumbrance Remaining 5100 Travel and Meetings 2,000.00 0.00 958.43 0.00 1,041.57 52.07 5105 Mileage 200.00 0.00 22.00 0.00 178.00 89.00 5150 Office Supplies & Equipment 10,000.00 310.41 2,610.63 0.00 7,389.37 73.89 S 152 Computer Software 1,000.00 0.00 256.92 0.00 743.08 74.30 5160 Membership Dues 450.00 0.00 0.00 0.00 450.00 100.00 5200 Operations & Maintenance 276,240:00 8,479.18 70,143.38 5,242.20 200,854.42 72.71 5300 Contract Services 99 208 24 5 957 96 39,894.26 23,505.60 35,808.38 36.09 Totaljor Org Key 1190606: 1,410,608.24 73,335.30 817,400.69 28,747.80 564,459.75 40.01 Key: 1290607 -Paul A. Biane Library 5000 Regular Salaries 535,200. 00 40,673. 16 330,600.28 0.00 204,599. 72 38.22 5010 Part Time Salaries 344,920. 00 24,078. 71 185,216. 02 0.00 159,703. 98 46. 30 5030 Fringe Benefits 273,720. 00 0. 00 273,720. 00 0.00 0. 00 0. 00 5100 Travel and Meetings 4,000. 00 0. 00 1,460. 20 0.00 2,539. 80 63. 49 5105 Mileage 300. 00 0. 00 0. 00 0.00 300. 00 100. 00 5150 Office Supplies & Equipment 10,000. 00 1,049. 63 6,115. 38 0.00 3,884. 62 38. 84 5152 Computer Software 3,000. 00 0. 00 42. 82 0.00 2,957. 18 98. 57 5160 Membership Dues 730. 00 0. 00 0. 00 0.00 730. 00 100. 00 5200 Operations & Maintenance 274,240. 00 8,393. 22 71,221. 82 11,129.86 191,888. 32 69. 97 5300 Contract Services 87 000 00 2 539 56 30 424 97 13,490.88 43,084. 15 49. 52 Totaljor Org Key !290607: 1,533,110. 00 76,734 .28 898,801. 49 24,620.74 609,687. 77 39. 76 Key: 1290608 -Virtual Library 5000 RegularSalarics 28,300. 00 2,176 .36 17,483 .80 0.00 10,8!6 .20 38. 21 5030 Fringe Benefits 13,300. 00 0 .00 13,300 .00 0.00 0 .00 0. 00 5152 Computer Software 2,000. 00 0 .00 0 .00 0.00 2,000 .00 100. 00 5300 Contract Services 4 000 00 0 00 ! 73 .94 0.00 3,826 .06 95. 65 Totaljor Org Key 1290608: 47,600. 00 2,176.36 30,957 .74 0.00 16,642 .26 34 .96 Totaljor Fund 290: 4,049,358. 24 195,261 .21 2,453,721 .62 53,745.82 1,541,890 .80 38 .07 Fund: 291 - CA STATE LIBRARY Key: 1291602 - CA STATE LIBRARY 50]0 Part Time Salaries 26,000. 00 223 .10 223 .10 0.00 25,776 .90 99 .14 5100 Travel and Meetings 9,950. 00 0 .00 0 .00 0.00 9,950 .00 100 .00 5200 Operations & Maintenance 48,174. 00 0 .00 1,294 .03 0.00 46,879 .97 97 .31 5215 O 8z M/Computer Equipment 5,000. 00 0 .00 0 .00 0.00 5,000 .00 100 .00 5300 Contract Services 161,294. 00 10,526 .00 13,713 .50 12,774.00 134,806 .50 83 .57 5603 Capital Outlay-Equipment 26 582 00 l4 736 00 l4 736 .00 10,842.25 3 .75 0.01 Tolaljor Org Key 1291601: 276,000. 00 25,485 .10 29,966 .63 23,616.25 222,417 .12 80 .58 Tolaljor Fund 291: 276,000.00 25,485.10 29,966.63 23,616.25 222,417.12 80.58 Fund: 298 -CALIFORNIA LITERACY CAMPAI GN Key: 1298601 -Calif Literacy Campaign Grant 5000 Regular Salaries 53,280.00 4,236.92 32,598.29 0.00 20,681.71 38.81 5010 Part Time Salaries 17,190.00 1,281.59 9,347.10 0.00 7,842.90 45.62 5030 Fringe Benefits 26,930.00 0.00 26,930.00 0.00 0.00 0.00 5031 Medicallnsurance 0.00 138.46 276.92 0.00 -276.92 0.00 5100 Travel and Meetings 1,000.00 62.37 171.58 0.00 828.42 82.84 5105 Mileage 400.00 0.00 108.50 0.00 291.50 72.87 5150 Office Supplies & Equipment 1,000.00 0.00 425.07 0.00 574.93 57.49 User: RKARATSU -Robert Karatsu Page: 2 Current Date: 03/02/201 I Report: GL_XP_ENT_FUND_RC - GL: Expenditure Ba lance - Entity/Fund/Org Key/Object Current Time: 11:44:03 Fiscal Year: 201 I CITY OF RC IFAS772(PROD) Re ort Date• Feb 201 I p GL Budget to Actual with Encumbrances by Entity, Fund, Org Key & Object Code Bu dget Amount Re maining _ Object Description Budget MTD Activi[v YTD Activity Encumbrance Remaining 5160 Membership Dues 380.00 150.00 150.00 0.00 230.00 60.52 5200 Operations & Maintenance 1,000.00 23.70 138.14 0.00 861.86 86.18 5300 Contract Services 1 320 00 0.00 12.00 88.00 1,220.00 92.42 Total for Org Key 129860/: 102,500.00 5,893.04 70,157.60 88.00 32,254.40 31.46 Total for Fund 298: 102,500.00 5,893.04 70,157.60 88.00 32,254.40 31.46 Tota/jorEntityl: 4,427,858.24 226,639.35 2,553,845.85 77,450.07 ],796,562.32 40.57 Total Net for Report: 4,427,858.24 226,639.35 2,553,845.85 77,450.07 1,796,562.32 40.57 User: RKARATSU -Robert Karatsu Page: 3 Current Datr. 03/02/201 I Report: GL_XP_ENT_FUND_RC - GL: Expenditure Balance -Entity/Fund/Org Key/Object Current Tlmr. I I :44:03 CITY OF RANCHO CUCAMONGA ~4 LIBRARY PATRON POLICY POLICY NO.: PAGE 1 OF 10 EFFECTIVE: 6/1/95 REVISED: 10/ 10/02 APPROVED: 6/1/95 PURPOSE: The purpose ofthis policy is to ensure that the rights ofan individual to use the Rancho Cucamonga Public Library are not abridged or denied; to set guidelines for staff to structure their response to inappropriate behavior; and to ensure the safety of staff when working with disruptive patrons. The library policy includes 1) rules of conduct, 2) a safety policy 3) required staff support and 4) notification of Library Director. The appendices include Rules of Conduct, Tips for Dealing with Problem Patrons and sample complaint form from the Complaints--Service Policy. ...,.,......b . »...., ..,. Y.....,.. _~..___., i a a....a...,...~.,,..,....va: RULES OF CONDUCT: Appendix A is a list of the Rules of Conduct for the Rancho Cucamonga Public Library. u i a ~ i ~,,.:w:i:.., ur.w,.,,..~,o.., ~..,fr ~, a ......i:.,oa All staff should b ~ follow the same procedures, since they can't call on a supervisor every time. Call on another staff member to verify your opinions or to verify the rules you are quoting to a disturbed patron. Then-the •n i• w i..w,. ..~..,. .i.,.e . rt,o :....,«: , a...~.e SAFETY POLICY: Always approach a suspected problem patron with a backup employee. Never approach a suspect alone. Police can't always arrive immediately. When confronted with a weapon, clear the area and call the police immediately. If patroris are fighting, get out of the way. Get other persons out of the way too. Don't let anyone intercede. Call the police. Problem Patron Policy Page 2 of 10 If a patron complains about another person and you can't verify the complaint, suggest that the patron might want to move to another table area of the library while you keep the other person under observation. ,..o,... ~ vir STAFF SUPPORT: Peer support increases morale and lessens stress. Adopt a team approach. You can't rely on one lead person, since that person may not be there at the time of the emergency. As soon as a patron appears that you believe might be a possible danger: *Don't make eye contact with the patron *Alert another staff member as soon as possible. The staff person you contacted is to alert other staff in the building and serve as your "back up" person. *Never s eak with the atron alone. If you need to make contact, bring your back up staff person with you. In interacting with a problem patron, inform a paranoid patron beforehand what you will do, such as, "Let me bring another staff person over to help us with this problem..." The other staff person can say "Is there something we can do to help?" Afrer an incident with a problem patron, a staff meeting is important to discuss the experience. It makes a person feel better and is instructional to others. Refer to Appendix B, Tips on Dealing with the Problem Patron for additional information NOTIFICATION OF LIBRARY DIRECTOR: Write a detailed report for the Library Director as soon as possible after any incident. Note the time, date, description of patron, nature of the incident including conversation, actions and witnesses. Problem Patron Policy Page 3 of 10 Appendix A RULES OF CONDUCT The purpose of these rules is to foster a quiet and orderly atmosphere conducive to every patron's exercise of their constitutionally protected interest in receiving and reading written communications. The rights of an individual to use of the Rancho Cucamonga Public Library should not be abridged or denied. To guarantee these rights for all persons, no library patron shall engage in behavior prohibited by the following rules of the Board of Library Trustees. In addition, on the premises of the Rancho Cucamonga Public Library, the violation of any federal or state statutes or local ordinances will also be regarded as a violation of library rules. The rules that follow are cited by way of illustration and not limitation. PERSONS IN APPARENT VIOLATION OF FEDERAL, STATE OR LOCAL LAW ARE TO BE REPORTED TO THE POLICE BY THE HIGHEST RANHING STAFF MEMBER PRESENT AND LEGAL ACTION MAY ALSO BE TAKEN THROUGH THE FILING OF A COMPLAINT. On library premises, no person shall: 1. Commit an assault, or an assault and battery upon any person. 2. Engage in any fight. 3. Commit the offense of larceny by taking any property not his/her own. 4. Knowingly destroy, damage, deface or remove any property not his/her own. 5. Engage in any indecent or obscene conduct or make any indecent exposure ofhis/her person. 6. Use, give away or sell and any controlled substances. 7. Bring a firearm or a concealed weapon into the library. PERSONS WHO VIOLATE THE ABOVE RULES ARE SUBJECT TO THE WITHHOLDING OF LIBRARY PRIVILEGES AS FOLLOWS: FIRST OFFENSE: LIBRARY PRIVILEGES WILL BE I~SM9V~B REVOKED FOR ONE YEAR Also in accordance with this library's rules, no person on library premises shall: 8. Be intoxicated and endanger directly the safety of another person or of property. 9. Be present with the ability to walk, talk or see significantly impaired by the use of any controlled substance; this rule shall not be construed to apply to a person whose faculties have been impaired by medication prescribed by a physician and taken as directed. 10. Remain in the building after its regular closing hours after being told to leave by a staff member. Problem Patron Policy Page 4 of 10 11. Persist in disturbing the public peace and quiet by loud or aggressive conduct. 12. Knowingly harass any persee member ofpublic or library staff("Harass" is defined as any repeated nonverbal conduct which is specifically intended to frighten, embarrass, or anger the person or persons who are the object of such conduct or which the person accused has reason to know is likely to produce such reactions, or as any repeated verbal communication which, by its very utterance, inflicts injury or tends to incite an immediate breach of the peace). 13. Loiter on the premises of the library under circumstances that warrant alarm for the safety or health of any person or property in the vicinity, such as being one of a group of people threatening, making threatening gestures at or otherwise menacing persons in the area. 14. Summon, without any good reason therefore, by telephone or otherwise, the police or fire department or any public or private ambulance. PERSONS WHO VIOLATE THE ABOVE RULES ARE SUBJECT TO THE WITHHOLDING OF LIBRARY PRIVILEGES AS FOLLOWS: FIRST OFFENSE: THE PERSON MUST LEAVE THE LIBRARY FOR THE REST OF THE DAY SECOND OFFENSE: LIBRARY PRIVILEGES WILL BE REVOKED FOR ONE MONTH SUBSEQUENT OFFENSES: LIBRARY PRIVILEGES WILL BE REVOKED FOR ONE YEAR In addition, it is the policy of the Rancho Cucamonga Public Library: 15. To require that patrons wear shirts and shoes at all times in the library. OUT UNTIL CLOTHED PROPERLY. 16. To prohibit the disturbance of other library patrons and interference with other library patrons' use of the facilities through extremely poor personal hygiene. OUT UNTIL PROBLEM IS CORRECTED. 17. To prohibit the consumption and/or possession of alcoholic beverages in library building or on the grounds of library buildings. ONE WARNING, THEN OUT FOR THE DAY. 18. To prohibit smoking. ONE WARNING, THEN OUT FOR THE DAY. ~iT~N /1TTT L`!TD TUT` TAY 20. To prohibit the use of bicycles, roller skates and skateboards in the library. Bicycles may not be brought into the library building. ONE WARNING, THEN OUT FOR THE DAY. 21. To ban animals from the library except for degs service animals for the handicapped. ONE WARNING, THEN OUT FOR THE DAY. 7'7 T 1. F 1 ,.FF.,. «t ..«l. « .io .7 1, 1, e r r 1, 1'1. FF T i.. ,.F .. ..1. «r . ..rl.., .1 ~ •>, .....:..e,, Tr;.,,.,,«~:,.«., r _ e,.. • «. ,.ein~ "sed b5 'he 7. a' a 1, a \ /TNI. T17 A DNTN!" TIIL`N nT iT Ti /1D TTTL' 71 A V 23. To prohibit all campaigning, petitioning, interviewing, survey-taking, soliciting or sales, or other speech or conduct, which results in the disruption of library activities or the Problem Patron Policy Page 5 of 10 environment necessary for the practice of such activities. Exceptions to this rule may be made by the Director when such activity is to be undertaken for purposes of benefit to the library. ONE WARNING, THEN OUT FOR THE DAY. 236 To prohibit the use of the library facility for conducting a business or providing client services. ONE WARNING, THEN OUT FOR THE DAY. 24. To prohibit gambling, °°~a ~'~••~~rt °~ °°~•° ~'°°~°^ on library property. ONE WARNING, THEN OUT FOR THE DAY. 25. To prohibit the disturbance of the peace through the use of photography, film or television equipment without the permission of the Director. ONE WARNING, THEN OUT FOR THE DAY. 26. To prohibit the presence of library users in library offices and other non-public areas, unless accompanied by a library staff member or through prior arrangement with the Manger or his/her designee. ONE WARNING, THEN OUT FOR THE DAY. 27. To ban conversation and other sounds in louder volume than the general noise level of the area of the building at the time. Loud or boisterous behavior, running and foul or abusive language will not be tolerated. -ONE WARNING, THEN OUT FOR THE DAY. 28. To restrict seating in the Children's Room to children below age 15 and the parents/guardians who accompany them. Exception is made for the Study Room and the Typing Room. ~A ONE WARNINGS, THEN OUT FOR THE DAY. 29. To require that audio equipment be operated at a volume which does not disturb others. TWA ONE WARNINGS, THEN OUT FOR THE DAY. 30. To prohibit patrons from putting their feet on library furniture. T-WA ONE WARNINGS, THEN OUT FOR THE DAY. 31. To prohibit patrons from sleeping in the library. ~W8 ONE WARNINGS, THEN OUT FOR THE DAY. "Warnings" are to cumulate on a daily or per offense basis. Repeat offenders ofthe above rules will be asked to produce identification and may be barred from the library. Suspension of library privileges which extend beyond eae 30 days must be approved by the Library Boazd. The affected individual(s) has the right to a hearing before the Board in order to protect his or her rights to due process. Notwithstanding the foregoing provisions, any person may, without prior notice or warning, be immediately removed from the Rancho Cucamonga Public Library ifhis or her presence or conduct on the premises poses an immediate and imminent danger to any person or property on such premises. Problem Patron Policy Page6of10 Appendix B TIPS ON DEALING WITH THE PROBLEM PATRON WHEN CALLING THE POLICE: The police are the most often called upon resource. If a crime is occurring when you call, say: "I am reporting a crime in progress." Have your library's name and address listed by the phone (these can be forgotten under stress). For emergencies, dia1911. To contact the Dispatch Division of Police for assistance, dia1941-1488. Your most important role is as a witness. Please notice and jot down appearance of suspect; clothing worn; direction of flight; etc. DISCIPLINING IN MINOR DISTURBANCES: Minor disturbances, such as excessive noise, unacceptable language, etc., can be handled by the staff. (Two warnings, and expulsion is the normal procedure, but steps can be omitted depending on the nature and severity of the disturbance.) Deliverine the first warninu: *Identify yourself to the offenders and politely explain that they are creating a disturbance to others. *Try to determine the leader of any group and focus on him or her. *Impress upon them that this is unacceptable behavior as it is disturbing other patrons. Delivering the second warning: * Clearly state this constitutes a second warning and that there will be no third warning -- that if it is necessary to speak with them again, it will be to ask them to leave. *Impress upon them that all members of the group will be asked to leave as you have no way of knowing how many are actually creating the disturbance. Handling the expulsion: *Do not be drawn into a debate with patrons at this point. *If they refuse to leave, inform them you must call the police. *Ifnecessary, call the police at °Q~ °~-b 941-1488 or in an emergency or critical situation, dia1911. Explain the situation and ask for help. Problem Patron Policy Page 7 of 10 *The Library Director may request the Board to expel a continuous offender from the library for a specified period of time. DEALING WITH DISTURBED OR HOSTILE PROBLEM PATRONS: Assessing the situation: If a patron's behavior or appearance is bizarre but not seriously objectionable: . *Keep the patron under observation. *If a patron complains, be sympathetic to the complainant but explain the library is a public building and suggest he or she move to another table while you continue to observe. Handling the expulsion: *Any dangerous or extremely disturbed person should not be approached, but the police should be called immediately. *Any patrons exhibiting prohibited inappropriate behavior may be asked to leave immediately, depending on the seriousness of the situation. Don't hesitate to call police for support. *Do not approach any such patron alone, but always take a colleague along for support. *Be authoritative, non-accusatory, calm, firm, direct and honest, repeating your request several times if necessary. *If you are expelling the patron, use words to this effect: "Your behavior is inappropriate for the library. You'll have to leave." *Never touch such patrons, or turn your back on them suddenly. *Do not block the offending persons path of exit. *If the patron refuses to leave or returns the same day, call the police. *Your protection and that of patrons is foremost -- give in when necessary to protect yourself and the public. Example: In the event of theft, if the patron threatens to physically accost you or other patrons, let the patron leave and immediately contact the police. *Advise the supervising librarian to the situation, as well as other departments. Have backup as a witness and for support. Problem Patron Policy Page 8 of 10 *If confronted by a weapon or a fight, keep away and attempt to clear the area of other patrons. *Never make eye contact with such a patron unless you plan on talking to him or her. HANDLING MAJOR DISTURBANCES: In general, the person in charge is the one who calls the police. However, if any staff member observes a situation in which a patron or another staff member appears to be in danger of physical injury from a hostile patron, he or she should immediately call the police directly; administration or the supervising librarian should be informed of action. DEALING WITH SEXUAL DEVIANTS: In general, the person in charge is the one who calls the police. Inappropriate behavior ranges from the obvious case of exposure to more subtle behavior such as peepers and self fondling. The police should be called to deal with these suspects. Identify the subject, be prepared to describe him/her and behavior and notify police. Should you as an employee feel threatened by a patron, regardless of whether your Supervisor feels it appropriate to call the police, you have the right as a citizen to phone the police, report the situation and ask for support. Such occurrences should be reported to the Library Director for information. DEALING WITH THE ELDERLY AND LONELY: You may feel conflicting emotions in handling these people. "Should I feel a responsibility to them? Yet I can't let them monopolize me." The aged usually have multiple losses (sensory, family, financial, social, meaningfulness). This situation causes anger, depression and fear. It can make them demanding and helpless. Try to make them feel self-sufficient. Don't treat them patronizingly -- they are not children. If they start monopolizing you, set a time limit initially. Tell them this, so they won't feel rejection. Do it positively, by saying, "It will be nice to talk with you for the next 5 minutes (or whatever) before I have to return to the desk." After the time has passed, say good-bye and that you look forward to seeing them again. The quality rather than the quantity oftime you give them is most important. TIPS ON DEALING WITH CHILDREN AND ADOLESCENTS: Give them choices of action, but remain firm. Set limits, but don't be repressive. They are getting conflicting guidance on behavior from various institutions. ^'' ' "'' '" ''° '"°°'°`' "''''' respect-They a~~=stay often testing authority and have many personal problems. Don't tell them what to do, but give choices. Remain objective in confrontations. Problem Patron Policy Page 9 of 10 r..~ .. ..k «..........n«~. .~°~:.. m.°r.k f Libraries can be used as hangouts. It is hard to motivate a group to behave. Determine the leader's name and focus on him or her. Get him or her aside and talk over the problem. Again, offer choices, not demands (such as "shape up or leave"). Be firm and consistent. Separate groups to different tables before asking anyone to leave. A sliding scale of penalties can be found under Rules of Conduct, Appendix A. WORKING WITH THE ANGRY PATRON: Anger is often momentary. Abusive language may be involved. Empathize with angry patrons and show you are listening to them. Show your interest and understanding, but don't give the appearance of passivity. Hold yourself erect and proud. Benon-critical. Respond with, "You sound angry" or "You must feel badly about this," or "I know the feeling, but this is one of the rules." This empathy helps them resume a reasonable attitude after they vent. Tn, .°'~~-~''~°~~ ^~^^nd Imt-always bBe willing to supply the name of your supervisor, the name of the supervisor of the Division or the Director of the Library. Remember, you are getting fallout from their frustration with other agencies. If they persist, offer them the opportunity to speak to the Librarian in charge or to put their complaint in writing using the Complaint Form to receive a response from the Library Director. (Appendix C) HANDLING VERBAL ABUSE AND OBSCENE PHONE CALLS: These people vent anger with words rather than physically. The abuse is not personally directed at you. To an obscene or abusive phone caller, respond with "I'm not going to listen to this; I am going to hang up" and do so. In-person anger will create a scene, so other staff should stand nearby. Staff should approach you and say, "I heard all this noise and wonder if I can help." This makes the patron feel less powerful. Call the police if necessary. Recount the affair to another staff person to relieve your stress. OTHERS: Another difficulty comes with starrers, since you can't prove they aren't just daydreaming. If someone complains, have the complainer move to another table. Keep the starrer under observation. You may have to ask him or her to leave eventually, citing inappropriate behavior and lack of use of the library as reasons. A minimally disturbed patron can sometimes be deflected by your being assertively helpful, such as by asking, "Do you want a book?" or "How can we help you find what you want?" The patron may have no response and may move away on his own initiative. Problem Patron Policy Page 10 of 10 SUMMARY FOR DEALING WITH PROBLEM PATRONS 1. Ifyour judgment suggests the police need to be called, dia1911 in an emergency or 941-1488 in anon-emergency. 2. Alert another staff person if a patron is acting in a strange manner. Never speak with disturbed patrons by yourself. 3. Never touch them. Don't make eye contact unless you mean to speak to them. Hold yourself erect and proud. 4. Take the person aside, whenever possible, so as not to embarrass him or her. 5. Be calm, impersonal, and authoritative. Don't show exasperation or fear. 6. Set limits and stick to them. 7. Repeat your request slowly as many times as is necessary. 8. Don't argue with outrageous statements; don't discuss a patron's delusions with him/her. 9. Be simple and explicit. Mention the behavior that is causing the problem. 10. Offer a choice of action, even if only to say "please abide by our rules or leave." 11. Avoid humor or personal remarks. 12. Be considerate -- the risk of violence will decrease. 13. If you must ask someone to leave, a good standard phrase is, "This is inappropriate behavior for the library; you will have to leave." 14. Behavior that is bizarre but harmless can be ignored but kept under observation. 15. If a person behaves in a threatening or highly bizarre manner, clear the azea around him or her, especially if children are present, and call the police. Write a detailed report for the Library Director as soon as possible afrer any incident. Note the time, date, description of patron, nature of the incident including conversation, actions and witnesses.