HomeMy WebLinkAbout2014/09/04 - Agenda Packet - Library Board of Trustees LIBRARY BOARD OF TRUSTEES
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AGENDA
CITY OF RANCHO CUCAMONGA
REGULAR MEETING
First Thursday
6 p.m.
September 4, 2014
Tri-Communities Room
City of Rancho Cucamonga
10500 Civic Center Drive
Rancho Cucamonga, California 91730
City Council Members
L. Dennis Michael, Mayor
Sam Spagnolo, Mayor Pro Tern
William J. Alexander, Council Member
Marc Steinorth, Council Member
Diane Williams, Council Member
***
Board Members
Janet Temkin, President
Robert Coberly, President Pro Tem
Christine DeVries, Member
Luella G. Hairston, Esq. Member
Sarah Tompkins, Member
DECLARATION OF POSTING OF AGENDA
Vivian Garcia states and declares as follows:
I presently am and at all times mentioned herein have been, the Senior Administrative
Secretary of the Rancho Cucamonga Public Library. Acting in that capacity on
Au a(v ao/T , at 3 !Lis p•/l • , I posted a true nd correct copy of
the Library Board of Trustees meeting agenda dated 5e pt 1, �/'/ to be
held in the Council Chambers located at 10500 Civic Center Drive, Rancho
Cucamonga.
I declare under penalty of perjury that the foregoing is true and correct and that this
declaration was executed on ?l-ao—lLf , at Rancho Cucamonga.
City of Rancho Cucamonga
• By: V W c o�vkrT"
Vivian Garcia
Senior Administrative Secretary
City of Rancho Cucamonga
I LIBRARY BOARD OF TRUSTEES AGENDA 1
LS• J SEPTEMBER 4, 2014
RANCHO •
CUCAIAONGA
A. CALL TO ORDER
1. Roll Call: Coberly , DeVries , Hairston
Temkin and Tompkins
B. PUBLIC COMMUNICATIONS
This is the time and place for the general public to address the Library
Board of Trustees on any item listed on the agenda. State law prohibits
the Library Board from addressing any issue not previously included
on the Agenda. The Board may receive testimony and set the matter
for a subsequent meeting.
Comments are to be limited to five minutes per individual or less, as
deemed necessary by the Chair, depending upon the number of
individuals desiring to speak. All communications are to be addressed
directly to the Board, not to the members of the audience. This is a
professional business meeting and courtesy and decorum are
expected. Please refrain from any debate between audience and
speaker, making loud noises or engaging in any activity which might
be disruptive to the decorum of the meeting.
C. CONSENT CALENDAR
The following Consent Calendar items are expected to be routine and
non-controversial. They will be acted upon by the Library Board of
Trustees at one time without discussion. Any item may be removed by
a Member or member of the audience for discussion.
1. Approval of Minutes: August 7, 2014. 3
2. Approval of closing the Archibald Library early on September 26, 7
2014.
D. LIBRARY DIRECTOR'S STAFF REPORTS
The following items do not legally require any public testimony,
although the President may open the meeting for public input.
1. Library Status Report: Oral reports presented by staff.
a. General announcements. Oral report by Robert Karatsu,
Library Director.
b. Review of Library statistics. Oral report by Robert • 8
Karatsu, Library Director.
1
LIBRARY BOARD OF TRUSTEES AGENDA
�-4 SEPTEMBER 4, 2014 2
RANCHO
CUCAMONGA
2. Budget Report: Report presented by Robert Karatsu, Library Director. 16
3. Children's Services: Oral update by Renee Tobin, Library Services
Manager.
4. Archibald Library: Oral update by Karye Hood, Reference Services
Coordinator.
5. Paul A. Biane Library: Oral update by Cara Vera, Senior Librarian
E. BOARD BUSINESS
The following items have been requested by the Library Board of
Trustees for discussion. They are not public hearing items, although
the President may open the meeting for public input.
1. Introduction of new Library staff.
2. Update on Teen Services. Presentation by staff.
3. Update on 2nd floor at Biane Library. Presentation by Michelle Perera,
Assistant Library Director.
4. Board announcements. (Comments to be limited to 5 minutes per
Board Member.)
F. IDENTIFICATION OF ITEMS FOR THE NEXT
• MEETING
This is the time for the Library Board of Trustees to identify the items
they wish to discuss at the next meeting. These items will not be
discussed at this meeting, only identified for the next meeting.
G. ADJOURNMENT I
I, Vivian R. Garcia, Library Administrative Secretary of the City of
Rancho Cucamonga, or my designee, hereby certify that a true, •
accurate copy of the foregoing agenda was posted on Tuesday,August
26, 2014, seventy two (72) hours prior to the meeting per Government
Code 54954.2 at 10500 Civic Center Drive.
•
2
STAFF REPORT
0.1.11110'1,..\
LIBRARY SERVICES DEPARTMENT .
RANCHO
Date: September 4, 2014 CUCAMONGA
To: Rancho Cucamonga Library Board of Trustees
From: Robert Karatsu, Library Director
Subject: APPROVAL OF MINUTES
RECOMMENDATION
Approval of the minutes of the regular meeting of August 7, 2014.
BACKGROUND/ANALYSIS
Attached, please find the minutes for the regular meeting of the Library Board of Trustees taken and
compiled by Library Administrative Secretary, Vivian Garcia.
FISCAL IMPACT
None.
Respectfully submitted,
_ 1`I LLL✓ t —
Robert Karatsu
Library Director
3
CITY OF RANCHO CUCAMONGA
LIBRARY BOARD OF TRUSTEES
A. CALL TO ORDER
The regular scheduled meeting of the Library Board of Trustees was held on Thursday, August 7,
2014, in the Council Chambers at City I-lall, located at 10500 Civic Center Drive, Rancho
Cucamonga, California. The meeting was called to order at 6:04 p.m. by President Temkin.
Present were Members DeVries, Hairston, Temkin and Tompkins. Members DeVries and
Tompkins were sworn in prior to the meeting.
Also present were: Robert Karatsu, Library Director, Michelle Perera, Assistant Library Director,
Renee Tobin, Library Services Manager, Karye Hood, Reference Services Coordinator, Adam
Tuckerman, Technology Services Librarian and Vivian Garcia, Administrative Secretary.
13. PUBLIC COMMUNICATIONS
There were none.
C. CONSENT CALENDAR
C 1. Approval of Minutes: June 5 and July 3, 2014.
MOTION: Moved by Member Hairston to approve the minutes with an addition to the June 5
minutes, seconded by Member DeVries. Motion carried 4-0-1 (with Coberly absent).
C2. Approval of 2015 Holiday Calendar.
Library Director Karatsu requested the addition of Sunday, July 5, to the Holiday closure for 2015.
MOTION: Moved by Member Hairston to approve the 2015 Holiday Closure with the addition of
Sunday, July 5, seconded by Member Tompkins. Motion carried 4-0-1 (with Coberly absent).
******
D. LIBRARY DIRECTOR'S STAFF REPORTS
DI. Library Status Report: Oral reports presented by staff.
a. General announcements. Oral report by Robert Karatsu, Library Director
4
Library Board Minutes
August 7, 2014
Page 2
Assistant Library Director Perera stated that four new full time positions have been filled and the
new Library employees will be starting next Tuesday, August 12. Library staff is very excited to
have them on board.
b. Review of Library statistics. Oral report by Robert Karatsu, Library Director.
Library Director Karatsu reviewed the Library statistics spreadsheets with the Members.
D2. Budget Report: Report presented by Robert Karatsu, Library Director.
Library Director Karatsu reviewed the budget spreadsheets with the Board.
D3. Children's Services: Oral update by Renee Tobin, Library Services Manager.
Renee Tobin, Library Services Manager, presented a PowerPoint Presentation on the Summef
Reading Program with the Board.
Library Services Manager Tobin gave an overview of the 20`h Anniversary celebration of the
Rancho Cucamonga Public Library with the Members. The event is to be held on Friday,
September 26, from 7 to 9 p.m. at the Archibald Library.
D4. Archibald Library: Oral update by Karye Hood, Reference Services Coordinator.
Karye Hood, Reference Services Coordinator, reviewed the events from June with the Members.
Reference Services Coordinator Hood stated that on September 19, from 7 to 9 p.m. the Hispanic
Heritage Cultural Arts Night would be held at the l3iane Library.
D5. Paul A. Biane Library: Oral update by Cara Vera, Senior Librarian.
Michelle Perera, Assistant Library Director, stated that the Biane Library would be eight years old
on Monday, August 18.
******
E. BOARD BUSINESS
El. Overview of FY 2014-15 new Library projects and services. Presentation by staff.
Michelle Perera, Assistant Library Director, presented a PowerPoint Presentation of new Library
projects and services to the Members.
5
Library Board Minutes
August 7, 2014
Page 3
Adam Tuckerman, Technology Services Librarian, presented a PowerPoint Presentation of the
new data bases, Freegal and Zinio, to the Members.
E2. Board announcements. (Comments to be limited to 5 minutes per Board Member.)
Member DeVries mentioned while on vacation how the Idaho Falls Library displayed their Teen
Program donations for the Summer Reading Program. She also talked about how the Teens earn
tickets for the Program.
******
F. IDENTIFICATION OF ITEMS FOR NEXT MEETING
Fl. Update on the second floor of the Biane Library.
F2. Introduction of new Library staff.
G. ADJOURNMENT
MOTION: Moved by Member Hairston to adjourn, seconded by Member DeVries. Motion carried
4-0-1 (with Coberly absent). The meeting adjourned at 7:15 p.m.
Respectfully submitted,
Vivian Garcia
Administrative Secretary
Approved:
6
STAFF REPORT f`y;,,� ,.
LIBRARY SERVICES DEPARTMENT
RANCHO
Date: September 4, 2014 CUCAMONGA
To: Rancho Cucamonga Library Board of Trustees
From: Robert Karatsu, Library Director
By: Renee Tobin, Library Services Manager
Subject: EARLY CLOSURE ARCHIBALD LIBRARY, SEPTEMBER 26, 2014
RECOMMENDATION
Approval in closing the Archibald Library at 5 p.m. on Friday, September 26, 2014.
BACKGROUND/ANALYSIS
The Rancho Cucamonga Public Library will celebrate 20 years of service with an event on Friday,
September 26, 2014, from 7:00 to 9:00 p.m. at the Archibald Library. In order to move in the
bookmobile and food truck, set up a stage, sound, lighting and other equipment in the parking lot,
staff recommends closing the Archibald Library at 5:00 p.m. on the 261h. The public will be invited
and most services will be offered during the event. Public parking has been arranged for the
afternoon and evening at the First Baptist Church, located two doors south at 7450 Archibald
Avenue.
•
FISCAL IMPACT
None.
Respectfully submitted,
Robert Karatsu
Library Director
7
•T AFF REP T ;`"4'
OR � ;`t-_
LIBRARY SERVICES DEPARTMENT -�
RANG HO
Date: September 4, 2014 CUCAMONGA
To: Rancho Cucamonga Library Board of Trustees
From: Robert Karatsu, Library Director
Subject: LIBRARY STATUS REPORT
RECOMMENDATION
No recommendation. For information only.
BACKGROUND/ANALYSIS •
The spreadsheets on the monthly statistics, a snapshot of the measurable activities of the Library
are attached. These reports include a separate sheet for the Archibald Library, Paul A. Biane
Library and a sheet with combined statistics. Reports attached for July.
FISCAL IMPACT •
None.
Respectfully submitted,
Robert Karatsu
Library Director
8
COMBINED STATISTICS Jul-14 Jul-13 FY 2014/15 FY 2013/14
Days Open 56 56 56 56
Items Borrowed(AR,BL,BKM) 89,701 96,352 89,701 96,352
Average Daily 1,602 1,721 1,602 1,721
%Change -7% -7%
Patrons Registered(AR, BL,BKM) 1,077 1,088 1,077 1,088
Average Daily 19 19 19 19
%Change -1% -1%
Information Questions 15,744 12,736 15,744 12,736
Average Daily 281 227 281 227
%Change 24% 24%
Library Visitors 57,117 40,499 57,117 40,499
Average Daily 1,020 723 1,020 723
%Change 41% 41%
Children's Programs 4,932 3,797 4,932 3,797
#of Sessions 64. 75 .64 75
Aver.Per session 77 51 77 51
%Change -15% -15%
Items Classified 4,475 3,447 4,475 3,447
%Change 30% 30%
Volunteer Hours 914 1,138 914 1,138
%Change -20% -20%
TECHNOLOGY CENTER SERVICES
Computer Use Sessions 7,132 6,559 7,132 6,559
%Change 9% 9%
Technology Questions 3,929 2,993 3,929 2,993
%Change 31% 31%
Programs/Classes Attendance 202 187 202 187
#of Sessions 10 10 10 10
Aver.per session 20 19 20 19
ADULT SERVICES
Information Questions 5,725 5,490 5,725 5,490
Average Daily 102 98 102 98
%Change 4% 4%
Programs/Classes Attendance 56 94 56 94
#of Sessions 6 7 6 7
Aver.per session 9 13 9 13
Teen Programs 143 95 143 95
#of Sessions 7 5 7 5
Aver.per session 20 19 20 19
Tours/Group Visits Attendance 0 14 0 20
9
#of Sessions 0 1 0 2
Aver.per session 0 14 0 10
CHILDREN$SERVICES
Information Questions 6,090 4,253 6,090 4,253
Average Daily 109 76 109 76
%Change 43%
Bouncing Babies! 210 302 210 302
#of Sessions 7 10 7 10
Aver. Per session 30 30 30 30
Toddler Time 202 236 202 236
#of Sessions 8 11 8 11
Aver.Per session 25 21 25 21
Preschool Storytime Attendance 220 199 220 199
#of Sessions 9 10 9 10
Aver.per session 24 20 24 20
Afterschool Storytime Attendance 0 0 0 0
#of Sessions 0 0 - 0 0
Aver.per session 0 0 0
Family Storytime Attendance 710 827 710 827
#of Sessions 28 31 28 31
Aver.per session 25 27 25 27
Special Events Program Attendance 3,590 2,233 3,590 2,233
#of Sessions 12 13 12 13
Aver.per session 299 172 299 172
Group Visits to Library Attendance 30 0 30 0
#of Sessions 1 0 1 0
Aver.per session 30 0 30 0
• 10
•
ARCHIBALD Jul-14 Jul-13 FY 2014/15 FY 2013114
Days Open 30 30 30 30
Items Borrowed(incl.renewals) 39,875 45,408 39.875 45,408
Average Daily 1,329 1,514 1,329 1,514
%Change -12% -12%
Patrons Registered 436 459 436 459
Average Daily 15 15 15 15
%Change -5% -5%
Information Questions 6,391 5,609 6,391 5,609
Average Daily 213 187 213 187 '
%Change 14% 14%
Library Visitors 28,082 13,983 28,082 13,983
Average Daily 936 466 936 466
%Change 101% 0%
Children's Programs 922 1,091 922 1,091
u of Sessions 21 27 21 27
Aver.Per session 44 40 1 40
%Change -22% -22%
Items Classified 2,508 2,318 2,508 2,318
%Change 8% 8%
Volunteer Hours 236 442 236 442
%Change -47% -47%
•
TECHNOLOGY CENTER SERVICES
Computer Use Sessions 4,560 4,048 4,560 4,048
%Change 13% 13%
Technology Questions 1,500 1,249 1,500 1,249
%Change 20% 20%
Programs/Classes Attendance 73 73 73 73
a of Sessions 5 5 5 5
Aver.per session 15 15 15 15
ADULT SERVICES
Information Questions 2,373 2,272 2,373 2,272
Average Daily 79 76 79 76
%Change 4% 4%
Programs/Classes Attendance 30 32 30 32
#of Sessions 3 3 3 3
Aver.per session 10 11 10 11
Teen Programs 59 64 59 64
#of Sessions 3 3 3 3
Aver.per session 20 21 20 21
Tours/Group Visits Attendance 0 0 0 6
a of Sessions 0 0 0 1
Aver.per session 0 0 0 6
CHILDRENS SERVICES
Information Questions 2,518 2,088 2,518 2,088
Average Daily 84 70 84 70
%Change 21% 21%
Bouncing Babies 84 96 84 96
a of Sessions 3 4 3 4
Aver.Per session 28 24 28 24
Toddler Time 140 155 140 155
11
#of Sessions 6 8 6 8
Aver.Per session 23 19 23 19
Preschool Storytime Attendance 76 64 76 64
#of Sessions 3 4 3 4
Aver.per session 25 16 25 16
Afterschool Storytime Attendance 0 0 0 0
#of Sessions 0 0 0 0
Aver.per session 0 0 0 0
Family Storytime Attendance 131 143 131 143
if of Sessions 4 4 4 4
Aver.per session 33 36 33 36
Special Events Program Attendance 491 633 491 633
it of Sessions 5 7 5 7
Aver.per session 98 90 98 90
•
Group Visits to Library Attendance 0 0 0 0
#of Sessions 0 0 0 0
Aver.per session 0 0 0 0
12
BIANE Jul-14 Jul-13 FY 2014/15 FY 2013/14
Days Open 26 26 26 26
Items Borrowed 47,553 48,484 47,553 48,484
Average Daily 1,829 1,865 1,829 1,865
%Change -2% -2%
Patrons Registered 641 629 641 629
Average Daily 25 24 25 24
%Change 2% 2%
Information Questions 9,353 7,127 9,353 7,127
Average Daily 360 274 360 274
%Change 31% 31%
Library Visitors 29,035 26,516 29,035 26,516
Average Daily 1,117 1,020 1,117 1,020
%Change 9% 9%
Children's Programs 4,010 2,706 4,010 2,706
#of Sessions 43 48 43 48
Aver.Per session 93 56 93 56
%Change 48% 48%
Items Classified 1,967 1,129 1,967 1,129
%Change 74% 74%
Volunteer Hours 596 569 596 569
%Change 5% 5%
TECHNOLOGY CENTER SERVICES
Computer Use Sessions 2,572 2,511 2,572 2,511
%Change 2% 2%
Technology Questions . 2,429 1,744 2,429 1,744
%Change 39% 39%
Programs/Classes Attendance 129 114 129 114
#of Sessions 5 5 5 5
Aver.per session 26 23 26 23
ADULT SERVICES
Information Questions 3,352 3,218 3,352 3,218
Average Daily 129 124 129 124
%Change 4% 4%
Programs/Classes Attendance 26 62 26 62
#of Sessions 3 4 3 4
Aver.per session 9 16 9 16
Teen Programs 84 31 84 31
#of Sessions 4 2 4 2
Aver.per session 21 16 21 16
13
Tours/Group Visits Attendance 0 14 0 14
#of Sessions 0 1 0 1
Aver.per session 0 14 0 14
CHILDRENS SERVICES
Information Questions 3,572 2,165 3,572 2,165
Average Daily 137 83 137 83
%Change 65% 65%
Bouncing Babies! 126 206 126 206
#of Sessions 4 6 4 6
Aver.Per session 32 34 32 34
Toddler Time 62 81 62 81
#of Sessions 2 3 2 3
Aver.Per session 31 27 31 27
Preschool Storytime Attendance 144 135 144 135
#of Sessions 6 6 6 6
Aver.per session 24 23 24 23
Afterschool Storytime Attendance 0 0 0 0
#of Sessions 0 0 0 0
Aver.per session 0 0 0
Family Storytime Attendance 579 684 579 684
#of Sessions 24 27 24 27
Aver.per session 24 25 24 25
Special Events Program Attendance 3,099 1,600 3,099 1,600
#of Sessions 7 6 7 6
Aver.per session 443 267 443
Group Visits to Library Attendance 30 0 30 0
#of Sessions 1 0 1 0
Aver.per session 30 0 30
14
e
SERVICES &OUTREACH • Jul-14 Jul-13 FY 2014/15 FY 2013/14
BOOKMOBILE
Items Borrowed(incl.renewals) 2,273 2,460 2,273 2,460
%Change -8% -8%
Patrons Registered 0 0 0
ADULT LITERACY SERVICES
Tutor Teams Matched 34 54 34 54
%Change -37% -37%
Learners Waiting 0 3 0 3
Change -100% -100%
Families for Literacy Participants 0 0 0 0
Computer Literacy Participants 10 30 10 30
Storynite 0 0 0 0
Volunteer Hours 76 115 76 115
BACK 2 BASICS ARCHIBALD
#of Students 0 0 0 0
#of Sessions 0 0 0 0
#of Volunteer Hours 0 0 0 0 •
Special Program Aft. 0 0 0 0
#of Sessions 0 0 0 0
Aver.Per session 0 0 0 0
BACK 2 BASICS BIANE
#of Students 0 0 0 0
#of Sessions 0 0 0 0
#of Volunteer Hours 0 0 0 0
Special Program Att. 0 0 0 0
#of Sessions 0 0 0 0
Aver.Per session 0 0 0 0
•
SCHOOL&COMMUNITY OUTREACH 0 279 0 279
#of Visits 0 3 0 3
VIRTUAL LIBRARY SERVICES
Searches 6,540 5,896 6,540 5,896
Retrievals 119,686 128,586 119,686 128,586
Remote Access 731 771 731 771
Tutor.Com Use 62 65 62 65
Home Access 62 65 62 65
In-Library Use 0 0 0 0
Digital Books 2,650 1,945 2,650 1,945
Audio Downloads 890 654 890 654
eBook Downloads 1,760 1,291 1,760 1,291
Website Hits 50,236 50,333 50,236 50,333
HOMEBOUND SERVICES
Patrons Served 18 18 18 18
Materials Loaned 137 147 137 147
Visitor Hours Volunteered 7 12 7 12
15
STAFF REPORT
SERVICES DEPARTMENT
RANCHO
Date: September 4, 2014 CUCAMONGA
To: Rancho Cucamonga Library Board of Trustees
From: Robert Karatsu, Library Director
Subject: STATUS OF 2014/2015 BUDGET
RECOMMENDATION
No recommendation. For information only.
BACKGROUND/ANALYSIS
Schedule A, titled "Revenue Report" is a report of all funds earned during the month(s) and is
attached. It includes separate reports for Archibald Library revenue, Paul A. Biane Library revenue
and combined revenues.
Schedule B, titled "Balance Sheet FY 2014/2015" is a report balancing income vs. projections for
the current fiscal year to date and is attached.
Schedule C, titled "Library Expenditures_2014/2015" is an accounting of all funds expended in the
current fiscal year and is attached.
FISCAL IMPACT
None.
Respectfully submitted,
-mitted
- r`�e,wa:./1-0 -r
Robert Karatsu
Library Director
16
•
Schedule A
TOTAL LIBRARIES FINES MEDIA REF PHOTOCOPY PASSPORTS
REVENUE REPORT & FEES RENTALS SERV.
Jul-14
01-Jul $716.97 $374.33 $3.00 $40.00 $518.00
02-Jul $568.59 $313.90 $0.00 $0.00 $507.00
03-Jul $510.47 $393.61 $3.00 $45.00 $412.00
04-Jul $0.00 $0.00 $0.00 $0.00 $0.00
05-Jul $405.69 $279.87 $2.00 $162.00 $37.00
06-Jul $88.41 $96.12 $0.00 $0.00 $148.00
07-Jul $632.27 $316.02 $16.00 $0.00 $531.00
08-Jul $705.16 $348.15 $0.00 $11.00 $149.00
09-Jul $720.82 $399.58 $0.00 $20.50 $248.00
10-Jul $581.20 $287.97 $0.50 $4.80 $310.00
11-Jul $599.41 $250.16 $0.00 $0.00 $137.00
12-Jul $418.73 $262.07 $6.00 $0.00 $162.00
13-Jul $179.55 $72.68 $0.00 $0.00 $247.00
14-Jul $682.48 $338.18 $3.00 $307.75 $348.00
15-Jul $697.09 $299.35 $0.00 $0.00 $222.00
16-Jul $809.69 $293.60 $0.00 $45.30 $447.00
17-Jul $804.84 $249.77 $3.00 $0.00 $335.00
18-Jul $347.99 $283.40 $0.00 $177.00 $99.00
19-Jul $460.98 $324.09 $0.00 $15.70 $25.00
20-Jul $119.05 $77.32 $0.00 $0.00 $174.00
21-Jul $672.17 $369.75 $0.30 $0.00 $411.00
22-Jul $506.48 $344.42 $0.00 $30.00 $267.00
23-Jul $641.46 $312.77 $0.00 $1.40 $354.00
24-Jul $433.94 $265.52 $0.00 $114.00 $223.00
25-Jul $451.31 $241.63 $0.00 $23.00 $111.00
26-Jul $531.21 $341.00 $0.00 $0.00 $420.00
27-Jul $73.95 $77.30 $0.00 $342.26 $187.00
28-Jul $480.63 $340.55 $0.00 $0.00 $285.00
29-Jul $628.09 $317.85 $0.00 $0.00 $606.00
30-Jul $627.65 $298.63 $0.20 $12.70 $186.00
•
31-Jul $529.99 $238.68 $0.00 $0.00 $379.00
TOTALS: $15,626.27 $8,408.27 $37.00 $1,352.41 $8,106.00
July 2013 TOTALS $ 15,949.85 $9,367.13 $155.40 $1,686.35 $5,663.00
17
ARCHIBALD LIBRARY FINES MEDIA REF PHOTOCOPY PASSPORTS
REVENUE REPORT & FEES RENTALS SERV.
Jul-14
01-Jul $328.18 $167.10 $0.00 $40.00 $271.00
02-Jul $298.84 $141.43 $0.00 $0.00 $211.00
03-Jul $197.64 $174.76 $3.00 $0.00 $362.00
' 04-Jul $0.00 $0.00 $0.00 $0.00 $0.00
05-Jul $318.64 $116.41 $2.00 $0.00 $0.00
06-Jul $88.41 $96.12 $0.00 $0.00 $148.00
07-Jul $273.53 $110.67 $16.00 $0.00 $272.00
08-Jul $227.39 $162.73 $0.00 $0.00 $74.00
09-Jul $282.42 $163.90 $0.00 $0.00 $136.00
10-Jul $275.54 $114.82 $0.50 $0.00 $186.00
11-Jul $191.52 $100.91 $0.00 $0.00 $0.00
12-Jul $177.50 $115.05 $6.00 $0.00 $87.00
13-Jul $179.55 $72.68 $0.00 $0.00 $247.00
14-Jul $212.00 $149.08 $0.00 $307.75 $124.00
15-Jul $176.28 $136.83 $0.00 $0.00 $50.00
16-Jul $420.76 $126.43 $0.00 $0.00 $99.00
17-Jul $389.01 $112.29 $0.00 $0.00 $174.00
18-Jul $103.65 $106.49 $0.00 $0.00 $0.00
19-Jul $249.53 $146.49 $0.00 $0.00 $0.00
20-Jul $119.05 $77.32 $0.00 $0.00 $174.00
21-Jul $331.24 $183.35 $0.30 $0.00 $236.00
22-Jul $152.35 $147.66 $0.00 $10.00 $57.00
23-Jul $211.65 $137.05 $0.00 $0.00 $155.00
24-Jul $240.79 $136.57 $0.00 $114.00 $173.00
25-Jul $157.77 $110.87 $0.00 $0.00 $0.00
26-Jul $305.62 $164.16 $0.00 $0.00 $148.00
27-Jul $73.95 $77.30 $0.00 $342.26 $187.00
28-Jul $296.38 $157.89 $0.00 $0.00 $161.00
29-Jul $262.49 $149.51 $0.00 $0.00 $148.00
30-Jul $271.30 $147.00 $0.20 $0.00 $99.00
31-Jul $264.20 $130.80 $0.00 $0.00 $193.00
TOTALS: $7,077.18 $3,933.67 $28.00 $814.01 $4,172.00
July 2013 TOTALS $7,728.42 $4,488.15 $137.00 $785.85 $2,507.00
18
BIANE LIBRARY FINES MEDIA REF PHOTOCOPY PASSPORTS
REVENUE REPORT & FEES RENTALS SERV.
Jul-14
01-Jul $388.79 $207.23 $3.00 $0.00 $247.00
02-Jul $269.75 $172.47 $0.00 $0.00 $296.00
03-Jul $312.83 $218.85 $0.00 $45.00 $50.00
04-Jul $0.00 $0.00 $0.00 $0.00 $0.00 •
05-Jul $87.05 $163.46 $0.00 $162.00 $37.00
06-Jul $0.00 $0.00 $0.00 $0.00 $0.00
07-Jul $358.74 $205.35 $0.00 $0.00 $259.00
08-Jul $477.77 $185.42 $0.00 $11.00 $75.00
09-Jul $438.40 $235.68 $0.00 $20.50 $112.00
10-Jul $305.66 $173.15 $0.00 $4.80 $124.00
11-Jul $407.89 $149.25 $0.00 $0.00 $137.00
12-Jul $241.23 $147.02 $0.00 $0.00 $75.00
13-Jul $0.00 $0.00 $0.00 $0.00 $0.00
14-Jul $470.48 $189.10 $3.00 $0.00 $224.00
15-Jul $520.81 $162.52 $0.00 $0.00 $172.00
16-Jul $388.93 $167.17 $0.00 $45.30 $348.00
17-Jul $415.83 $137.48 $3.00 $0.00 $161.00
18-Jul $244.34 $176.91 $0.00 $177.00 $99.00
19-Jul $211.45 $177.60 $0.00 $15.70 $25.00
20-Jul $0.00 $0.00 $0.00 $0.00 $0.00
21-Jul $340.93 $186.40 $0.00 $0.00 $175.00
22-Jul $354.13 $196.76 $0.00 $20.00 $210.00
23-Jul $429.81 $175.72 $0.00 $1.40 $199.00
24-Jul $193.15 $128.95 $0.00 $0.00 $50.00
25-Jul $293.54 $130.76 $0.00 $23.00 $111.00
26-Jul $225.59 $176.84 $0.00 $0.00 $272.00
27-Jul $0.00 $0.00 $0.00 $0.00 $0.00
28-Jul $184.25 $182.66 $0.00 $0.00 $124.00
29-Jul $365.60 $168.34 $0.00 $0.00 $458.00
30-Jul $356.35 $151.63 $0.00 $12.70 $87.00
31-Jul $265.79 $107.88 $0.00 $0.00 $186.00
TOTALS: $8,549.09 $4,474.60 $9.00 $538.40 $4,313.00
July 2013 TOTALS $8,221.43 $4,878.98 $0.00 $900.50 $3,271.00
19
Schedule B
BALANCE SHEET
Thru July 2014
FY 2014/2015
Revenues Earned Projected Loss/Gain
Fines & Fees $15,626 $15,000 $626 4.2%
Media Rentals $8,408 $7,500 $908 12.1%
Sales/Services Fees $40 $42 ($2) -3.8%
Passport Services $8,485 $7,750 $735 9.5%
Private Contributions $0 $10,000 ($10,000) -100.0%
Totals: $32,559 $40,292 ($7,733) -19.2%
`Balance for
Year through July 2014 ($7,733)
20
Schedule C
CITY OF RANCHO CUCAMONGA
Fiscal Year: 2015
Report Date Jul 2014 GL Budget to Actual with Encumbrances
Remaining
Object Description Budget MTD Aetna YTD Aetna Encurnbranci Balance
Revenue Accounts
Key: 1290000- Library Fund
4101 Property Taxes-CY Secured 3,166,790.00 15,367.94 15,367.94 0.00 3,151,422.06 99.51
4102 Property Taxes-CY Unsecured 81,760.00 197.69 197.69 0.00 81,562.31 99.75
4103 Property Taxes-PY Sec& Unsec 30,480.00 7,021.81 7,021.81 0.00 23,458.19 76.96
4105 Property Taxes-Supplemental 81,410.00 36,614.29 36,614.29 0.00 44,795.71 55.02
4113 Property Tax- Post RDA Res Blc 140,340.00 0.00 0.00 0.00 140,340.00 100.00
4312 Library Fines and Fees 180,000.00 15,626.27 15,626.27 0.00 164,373.73 91.31
4401 Interest Earnings 48,800.00 0.00 0.00 0.00 48,800.00 100.00
4410 Media Rentals 90,000.00 8,408.27 8,408.27 0.00 81,591.73 90.65
4515 Information Service Fees 500.00 40.00 40.00 0.00 460.00 92.00
4565 Passport Processing Fees 75,000.00 6,649.00 6,649.00 0.00 68,351.00 91.13
4567 Passport Photo Fees 18,000.00 1,836.00 1,836.00 0.00 16,164.00 89.80
4570 Sale of Printed Materials 24,000.00 1,352.41 1,352.41 0.00 22,647.59 94.36
4740 Grant Income 15,000.00 0.00 0.00 0.00 15,000.00 100.00
4901 Other Revenue 420.00 0.00 0.00 0.00 420.00 100.00
4907 Private Contributions Library 130,000.00 0.00 0.00 0.00 130,000.00 100.00
4909 RC Library Foundation Support 20,000.00 0.00 0.00 0.00 20,000.00 100.00
Total for Org Key 1290000: 4,102,500.00 93,113.68 93,113.68 0.00 4,009,386.32 97.73
Key: 1291000 -CA State Library
4740 Grant Income 77,000.00 0.00 0.00 0.00 77,000.00 100.00
Total for Org Key 1291000: 77,000.00 0.00 0.00 0.00 77,000.00 100.00
Key: 1292000- Staff Innovatin Fd(Ca St Lib)
4740 Grant Income 168,000.00 0.00 0.00 0.00 168,000.00 100.00
Total for Org Key 1292000: 168,000.00 0.00 0.00 0.00 168,000.00 100.00
Total for Revenue Accounts: 4,347.500.00 93,113.68 93,113.68 0.00 4,254,386.32 97.85
User: VGARCIA-Vivian Garcia Page: I Current Date: 08/25/2014
Report: CL_BA_MSTR_01_RC-CL: Budget to Actual with Encumbrances-By KeyObject Current Time: 10:02:44 21
CITY OF RANCHO CUCAMONGA
Fiscal vent: 2015 GL Budget to Actual with Encumbrances •
Report Date Jul 2014
Remaining
Objecl Description Budget MTD Aetna YTD Aetna Encumbranc Balance
Expense Accounts
Key: 1290601 - Library Fund
5000 Regular Salaries 311,620.00 11,148.90 11,148.90 0.00 300,471.10 96.42
5030 Fringe Benefits 140,260.00 0.00 0.00 0.00 140,260.00 100.00
5100 Travel and Meetings 6,000.00 -6.50 -6.50 0.00 6,006.50 100.10
5102 Training 2,000.00 0.00 0.00 0.00 2,000.00 100.00
5105 Mileage 1,300.00 0.00 0.00 0.00 1,300.00 100.00
5150 Office Supplies& Equipment 2,000.00 439.62 439.62 0.00 1,560.38 78.01
5152 Computer Software 29,054.72 0.00 0.00 2,054.72 27,000.00 92.92
5160 Membership Dues 3,650.00 1,711.00 1,711.00 0.00 1,939.00 53.12
5200 Operations&Maintenance 7,200.00 0.00 0.00 0.00 7,200.00 100.00
5220 Cellular Technology 600.00 0.00 0.00 0.00 600.00 100.00
5300 Contract Services 75,824.19 0.00 0.00 7,126.95 68,697.24 90.60
5400 Telephone Utilities 10,500.00 854.64 854.64 0.00 9,645.36' 91.86
5402 Water Utilities 4,500.00 0.00 0.00 0.00 4,500.00 100.00
5403 Electric Utilities 70,050.00 0.00 0.00 0.00 70,050.00 100.00
5501 Adniin./General Overhead 70,910.00 0.00 0.00 0.00 70,910.00 100.00
5703 Capital Lease Payment 5,332.69 0.00 0.00 133.46 5,199.23 97.49
Total for Gig Key 1290601: , 740,801.60 14,147.66 14,147.66 9,315.13 717,338.81 96.83
Key: 1290603 - Literacy Services
5000 Regular Salaries 82,190.00 1,734.10 1,734.10 0.00 80,455.90 97.89
5010 Part Time Salaries 55,890.00 1,019.69 1,019.69 0.00 54,870.31 98.17
5030 Fringe Benefits 46,970.00 0.00 0.00 0.00 46,970.00 100.00
5100 Travel and Meetings 500.00 0.00 0.00 0.00 500.00 100.00
5150 Office Supplies& Equipment 2,500.00 0.00 0.00 0.00 .2,500.00 100.00
5160 Membership Dues 150.00 0.00 0.00 0.00 150.00 100.00
5200 Operations& Maintenance 5,250.00 0.00 0.00 0.00 5,250.00 100.00
5300 Contract Services 1,000.00 0.00 0.00 0.00 1,000.00 100.00
Total for Org Key 1290603: 194,450.00 2,753.79 2,753.79 0.00 191,696.21 98.58
Key: 1290604- Bookmobile Services
5000 Regular Salaries 59,170.00 2,116.49 2,116.49 0.00 57,053.51 96.42
5010 Part Time Salaries 26,250.00 898.01 898.01 0.00 25,351.99 96.57
5030 Fringe Benefits 31,730.00 0.00 0.00 0.00 31,730.00 100.00
5105 Mileage 100.00 0.00 0.00 0.00 100.00 100.00
5150 Office Supplies& Equipment 550.00 0.00 0.00 0.00 550.00 100.00
5200 Operations& Maintenance 5,467.54 0.00 0.00 , 1,467.54 4,000.00 73.15
5220 Cellular Technology 1,010.00 0.00 0.00 0.00 1,010.00 100.00
5300 Contract Services 0.00 0.00 0.00 5,280.03 -5.280.03 0.00
Total for Org Key 1290604: 124,277.54 3,014.50 3,014.50 6,747.57 114,515.47 92.14
Key: 1290605 - Library Board of Trustees
5100 Travel and Meetings 1,200.00 0.00 0.00 0.00 1,200.00 100.00
5160 Membership Dues 500.00 0.00 0.00 0.00 500.00 100.00
Total for Org Key 1290605: 1,700.00 0.00 0.00 0.00 1,700.00 100.00
Key: 1290606 - Archibald Library
5000 Regular Salaries 486,270.00 14,211.51 14,21 1.51 0.00 472,058.49 97.07
5010 Part Time Salaries 335,760.00 11,445.26 11,445.26 0.00 324,314.74 96.59
5030 Fringe Benefits 254,330.00 0.00 0.00 0.00 254,330.00 100.00
5100 Travel and Meetings 3,500.00 13.32 13.32 0.00 3,486.68 99.61
5105 Mileage 200.00 0.00 0.00 0.00 200.00 100.00
5150 Office Supplies& Equipment 7,500.00 0.00 0.00 0.00 7,500.00 100.00
User: VGARCIA-Vivian Garcia Page: 2 Current Date: 08/25/2014
Report: GL_BA_MSTR_0I_RC-GL: Budget to Actual with Encumbrances-By KeyObject Current Time: 10:02:44 22
CITY OF RANCHO CUCAMONGA
Fiscal Year: 2015 GL Budget to Actual with Encumbrances
Report Date Jul 2014
Remaining
Object Description Budget MTD Actua YTD Actua Encumbrance Balance
5152 Computer Software 2,700.00 0.00 0.00 0.00 2,700.00 100.00
5160 Membership Dues 450.00 0.00 0.00 0.00 450.00 100.00
5200 Operations& Maintenance 243,803.83 7,889.43 7,889.43 115,721.53 120,192.87 49.29
5207 0& M/Capital Supplies 6,850.00 0.00 0.00 0.00 6,850.00 100.00
5300 Contract Services 109,398.91 4,965.12 4,965.12 58,749.00 45,684.79 41.75
5703 Capital Lease Payment 4,998.72 0.00 0.00 2,013.10 2,985.62 59.72
Total for Org Key 1290606: 1,455,761.46 38,524.64 38,524.64 176,483.63 1,240,753.19 85.23
Key: 1290607- Paul A. Diane Library
5000 Regular Salaries 568,540.00 16,691.37 16,691.37 0.00 551,848.63 97.06
5010 Part Time Salaries 360,000.00 11,250.62 11,250.62 0.00 348,749.38 96.87
5030 Fringe Benefits 296,670.00 0.00 0.00 0.00 296,670.00 100.00
5100 Travel and Meetings 5,500.00 0.00 0.00 0.00 5,500.00 100,00
5105 Mileage 300.00 0.00 0.00 0.00 300.00 100.00
5150 Office Supplies& Equipment 10,000.00 792.49 792.49 0.00 9,207.51 92.07
5152 Computer Software 3,000.00 0.00 0.00 0.00 3,000.00 100.00
5160 Membership Dues 800.00 0.00 0.00 0.00 800.00 100.00
5200 Operations& Maintenance 295,707.27 6,004.26 6,004.26 128,967.81 160,735.20 54.35
5207 0& M/Capital Supplies 13,646.66 0.00 0.00 13,646.66 0.00 0.00
5215 0& M/Computer Equipment 5,000.00 0.00 0.00 0.00 5,000.00 100.00
5300 Contract Services 94,224.96 6,452.41 6,452.41 43,573.38 44,199.17 46.90
5703 Capital Lease Payment 4,659.44 0.00 0.00 0.00 4,659.44 100.00
Total for Org Key 1290607: 1,658,048.33 41,191.15 41,191.15 186,187.85 1,430,669.33 86.28
Key: 1290608 - Virtual Library
5000 Regular Salaries 27,340.00 958.20 958.20 0.00 26,381.80 96.49
5030 Fringe Benefits 12,850.00 0.00 0.00 0.00 12,850.00 100.00
5200 Operations& Maintenance 138,470.00 81,959.87 81,959.87 0.00 56,510.13 40.81
5300 Contract Services 6,000.00 0.00 0.00 0.00 6,000.00 100.00
Total for Org Key 1290608: 184,660.00 82,918.07 82,918.07 0.00 101,741.93 55.09
Key: 1291602 - CA STATE LIBRARY
5010 Part Time Salaries 15,700.00 0.00 0.00 0.00 15,700.00 100.00
5030 Fringe Benefits 2,800.00 0.00 0.00 0.00 2,800.00 100.00
5100 Travel and Meetings 3,000.00 0.00 0.00 0.00 3,000.00 100.00
5200 Operations& Maintenance 12,780.00 0.00 0.00 0.00 12,780.00 100.00
5300 Contract Services 86,463.06 12,600.00 12,600.00 9,663.06 64,200.00 74.25
5501 Admin./General Overhead 1,240.00 0.00 0.00 0.00 1,240.00 100.00
5603 Capital Outlay-Equipment 85,000.00 0.00 0.00 0.00 85,000.00 100.00
5606 Capital Outlay-Furn/Fixtures 5,335.20 5,383.20 5,383.20 0.00 -48.00 -0.89
Total for Org Key 129/602: 212,318.26 17,983.20 17,983.20 9,663.06 184,672.00 86.97
Key: 1292602- STAFF INNOVATIN FD(CA ST LIB)
5010 Part Time Salaries 43,050.00 0.00 0.00 0.00 43,050.00 100.00
5030 Fringe Benefits 5,430.00 0.00 0.00 0.00 5,430.00 100.00
5100 Travel and Meetings 55,000.00 0.00 0.00 0.00 55,000.00 100.00
5200 Operations& Maintenance 120,750.00 0.00 0.00 0.00 120,750.00 100.00
5300 Contract Services 10,000.00 0.00 0.00 0.00 10,000.00 100.00
5501 Admin./General Overhead 1,960.00 0.00 0.00 0.00 1,960.00 100.00
Total for Org Key 1292602: 236,190.00 0.00 0.00 0.00 236,190.00 100.00
Total for Expense Accounts: 4,808,207.19 200,533.01 200,533.01 388,397.24 4,219,276.94 87.75
User: VGARCIA-Vivian Garcia Page: 3 Current Date: 08/25/2014
Report:GL_BA_MSfR_01_RC-GL: Budget to Actual with Encumbrances-By KeyObject Current Time: 10:02:44
23
Teens@RC PL :
a Strategic Planning Project
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Prepared by:
(471 Linda Engelke, Teen Services Librarian +' 1j1
.. Karye Hood, Reference Services Coordinator
Cara Vera, Senior Librarian
C;UCNCEIN
AMONGA
LIBRARY SERVICES July 2014
Table of Contents
Page
1. Executive Summary 1
2. Needs Assessment 4
3. Teen Services Plan . 10
4. Appendices 22
•
. Rancho Cucamonga Library Services Teens @RCPL
•
Executive Summary
In 2014, the Rancho Cucamonga Library Teen Services,team applied for and received a Staff
Innovation Grant that aimed to accomplished the following: i) conduct a teen serrvices.needs
assessment and ii) create an updated and expanded Teen Service Plan. This grant,was sought
after because after more than six years of comprehensive teen services be,hird,us, the'team
determined the need to breathe new life into our teen services and,explore some of the new and
innovative practices that were surfacing. We were also interested in reaching out to teens in our
community to survey them to get a feel for their needs and interests. Finally, we'wanted to
explore ways to enhance our teen-related community partnerships and our staff involvement in
teen services.
This Teen Services Plan is the culmination of several months of planning, meetings, survey
sessions, focus groups, and other project-related activities. We would like to thank the Rancho
Cucamonga Library Board and Foundation, Library Administration, and staff for their whole-
hearted support and interest in this project. We look forward,continuing to work as a team to
make the ideas and practices in this Plan come to life!
Background
Teen library services in Rancho Cucamonga initially emerged from a 2002 Plan of Service
(Appendix A) that was part of the Paul Biane Library Prop 14 Construction project. This plan
had an overarching goal that set the groundwork for teen services in the City: Create a City
where the contributions of Young Adults are valued, their ideas listened to and their needs
addressed(Goal#3). This goal had several important objectives that helped formalize teen
services and bring them to life:
• Provide a "Teen Center"
• Collaborate with community partners including City and school partners
• Provide a teen materials collection
• Provide volunteer opportunities for teens
• Create a library web presence for teens
The 2002 Plan of Service goals and objectives were strategically sound and, 12 years later,
they still serve as flagship guidelines for the Library's teen services. •
In 2012, ten years after the original Plan of Service was created, the City and Library began a
strategic planning process which resulted in the Library's Strategic Services Plan — 2012-2015
(Appendix B). In the midst of a recovery from the serious economic dowhturn, the Library used
the SSP as an inventory and roadmap of where to go — especially in terms of restoririg Services
and embracing innovation and out-of-the-box thinking. This roadmap has already paid off
enormously with the winning of the 2013 National Medal for Library and Museum Services.
The 2012 SSP included a Teen Services component, identifying successes and challenges
such as high teen materials circulation rates (success), a welcoming environment for teens
(success), inconsistent teen program attendance (challenge), and marketing to teens
(challenge). While this SSP teen component allowed staff to begin an annual process of
identifying and evaluating Teen Services, Teen Services staff recognized an opportunity and
desire to dig further into these areas and engage in a more concrete and formalized planning
,4)Th Rancho Cucamonga Library Services Teens @RCPL
process. The Staff Innovation Fund gave staff the resources and impetus to get an updated
Teen Services Plan in the works.
As we've moved forward with updating and creating the 2014 Teen Services Plan, we turned to
guidance provided by professional organizations and documents such as YALSA's The'Future
of Library Services for.and with Teens: A Call to'Action (Appendix C); YALSA Teen Services
Evaluation Tool(Appendix D); and the Search In'stitute's 40 Developmental Assets for
Adolescents (Ap'pendix E). Such professional IitePafuYe has broaght to light the importance of
identifying and implementing certain concepts when working with teens;such as commitment to
learning, instilling positive values, creating an environment for developing social competencies
and positive identity. Ideas presented in these documents and position papers have given us a
well-rounded and deeper understanding of the teen services road ahead, and we are committed
to utilizing these resources to guide future planning, implementation and evaluation of services
to teens.
Where we are in mid-2014, is the completion of the Needs Assessment and the drafting of the
2014 Teen Services Plan. We have undertaken these exercises to keep teen services vital and
innovative. We have discove'e'd many options and possibilities along the way, and what follows
is a description and sampling of where we plan to go. Working with students, teachers,
community members, staff, experts, and administration, the greatest success so far has been
the increased awareness, excitement, and support of Teen Services at the Rancho Cucamonga
Library. We hope to have many more successes as this 2014 Teen Services Plan unfolds.
Short Term Action Plan •
In order to continue the momentum of the Teens @RCPL project, it is important to identify our
next steps. We have identified several short term action items that we feel we cah address
quickly and easily. The time frame for these short term actions will be 6-12 months.
• Communication — Over the next year the teen librarian will spend staff sharing time each
week at the Archibald Library. The goal for this activity will be to begin getting to know and
establishing relationships with teens at this location through formal and informal interactions
such as casual conversations, and planned and impromptu programs.
• Programming — During the next nine months we will look into infusing our teen programs
with more of the themes and elements that were mentioned by teens, parents, and library
staff in the Needs Assessment. This will possibly include STEM programming, career and
college topics, and other areas of interest.
• Outreach — Over the next year We will continue,to expand our partnerships with the Teen
Center and local middle and high schools, as well as look for potential partnerships with
community groups such as youth groups, art groups, and scouting organizations in Rancho
Cucamonga.
• Volunteers — Over the next year we will look at developing and updating our teen volunteer
activities. Teens mentioned the desire to have fun and challenging volunteer experiences
and teen staff would like to consider ways to continue creating such experiences.
• Collection — During the next six months we will look at ways to introduce new and alternate
collections in the teen room. Several ideas from teens themselves include creating a teen
DVD collection and a selection of non-fiction books that reflect homework and research
assignments.
(?t Rancho Cucamonga Library Services Teens @RCPL 2
�4
Long Term Action Plan
Teens @RCPL has been a year-long project aimed at creating a 3-5 year roadmap for teen
services. The resulting Needs Assessment and Teen Services Plan have been created to be
"living documents" that provide guidelines and ideas for carrying out that roadmap. In the plan,
long term action items are called Focus areas and include broad categories like Staffing,
Programming, Collection, Technology, etc.
Each year, in order to breathe life into the Focus areas, we will carefully review them and
develop and plan short term action items using the guidelines and ideas outlined. This yearly
planning, review and revision process will help us match our short term action items with best
practices, and current and future trends in teen services. We look forward to following and
developing those practices and trends in various ways — by working with teens themselves,
joining and participating in YALSA trainings and activities, following important teen library
•
services blogs and literature, and maximizing teen-related outreach and partner contacts in the
community. Certain areas are currently evident as important and trending and we feel certain
they will be part of our long term action plans:
•
• STEM learning
• Tween to teen transition
• Healthy living and sustainability
• Lifelong learning
Most important, all long-term action planning will draw on staff strengths and build on the unique
culture of the Rancho Cucamonga Library, with the ultimate goal of providing a thriving Teen
Services program in a flexible, dynamic, and innovative environment.
•
(7.1 Rancho Cucamonga Library Services Teens @RCPL 3
Needs Assessment
•
Goals
With input from.Library staff, the Community,Services/Teen Center staff, local librarians and
educators, and teens and their parents, our Teen Librarian, assisted by the Archibald and Biane
Library Information Services Supervisors, developed a Teen Services Needs Assessment With
the following objectives:
• To determine the needs, wants, and concerns of the teen community in Rancho Cucamonga
• To identify the areas where the Library could be more effective in serving teens
• To coordinate with the City's Teen Center staff to develop interdepartmental teen services
concepts and ideas
• To review comparable teen services at other area libraries
• To identify other issues that might impact teens in Rancho Cucamonga.
Who we Interviewed/Surveyed
Over the course of FY 2013-2014, we interviewed and surveyed community stakeholders as
well as potential strategic and programmatic partners. They included: teens (both library users
and non-users), parents, local librarians and educators, City Community Services staff, and a
Library staff focus group.
Methodology
From September 2013 through April 2014, we prepared and launched both online (Appendix F)
and print surveys to solicit the wants, needs and ideas for Library service to teens in the
community.
We began the survey process by interviewing local high school librarians and educators to
determine the best ways to solicit information from teens regarding teen services in the
community. In November and December, working with our local high school librarians, we
launched surveys to Rancho Cucamonga teens utilizing the high school's student databases.
Additionally, we created paper surveys for teens at the city's Teen Center and with teens in the
two Libraries to gain further information.
The surveys asked questions about the subjects teens liked in school, what leisure time
activities teens in the Rancho Cucamonga area typically engage in, if teens are already familiar
with library services, what forms of communication and sodial media teens utilize, and what
types of electronic devices they are familiar with. Open-ended questions allowed teens to
describe their own ideas about what they would like to see in the Library, where they feel they
could participate in Library programs and volunteer opportunities, and how the Library could
better meet their needs.
A total of 362 surveys were submitted and tabulated.
Teen Online Survey— Schools
In November and December, working with our local high school librarians, we launched surveys
to Rancho Cucamonga teens utilizing the high school's student databases. Surveys were sent
to all junior and senior level students in the schools, reaching approximately 2,000 students. We
received responses back from 288 students, which represented a 14% rate of return.
Ch, Rancho Cucamonga Library Services TeensVRCPL 4
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Some of the information we discovered from the questions on the survey included:
• The Summer Reading Program is the most attended Library event with Cultural Arts Night a
not-far-off second. We expect that the timing of these programs and the nature of the "craft-
related" programming is important in this outcome. This information may help us increase
teen attendance at other teen programs by varying the times, days and places of teen
programs at both Libraries.
Nave you ever attended any of these library'programs or events?(Check all that apply;
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• Teens are tech savvy, especially when it comes to communication, and are undoubtedly
using social media for this communication. This leaves us lots of opportunity to increase our
tech communication footprint in order to reach a greater number of teens in the community.
Conversely, it was noted in the graph below that a vast majority of teens never use our
website and don't know we have a Facebook page. This means a large number of teens
never hear about our services and events. In order to combat this lack of communication we
hope to increase our social media and online presence to reach a larger teen audience.
°t L ancho Cucamonga Library Services Teensrs'RCPL 5
4
Have you ever viewed the Rancho Cucamonga Public Library's Facebook page? Do you use the Library website?
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Teen and Parent Survey - RCPL
During National Library Week, April 13-19, 2014, print surveys, similar to the online student
survey, were created and distributed to teens and their parents at both Library locations. The
surveys were distributed in "Welcome Kits" as incentive to encourage participation. Of the 100
survey kits created. 72 surveys were returned, a return rate of 72%.
• Teens and parents who responded to this survey
•were concerned about teen volunteer ' ' '� .x 1
tl IEt., +to r 'r•
opportunities as pertains to college application \ V - - r.
status. They see the Library as an excellent tool ` p ' . 1,
to help them stand out when applying to college.
Teens are very interested in volunteer . . ' - ' , '
Y
opportunities that involve more personal
pP P �, .
interaction with staff and customers. We want to
look at expanding volunteer duties to create more . j
engaging tasks that keep our teens invested in
the Library. Ideas such as short term task F
assignments, volunteer ownership of certain r 4 s
collections in the Library, and challenging teens .; J, , "'
1 to "compete" with each other to finish tasks will
help to encourage more and better volunteer options.
• Participants were also surveyed about their interest in programs and what types of events
might bring them to the Library. Ideas were varied and we have and will continue to
explore such topics and areas of interest to teens.
•
C„ � Rancho Cucamonga Library Servi:,:7 ;i•'e-ns:RGPL 6
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What types of programs would you be Interested In?(Check all that apply)
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Teacher/School Librarian Interviews
In September and December, we met with the two local high school teacher/librarians to discuss
current teen concerns, educational concepts, and school library/public library cooperative
efforts. These discussions aided us
How do you
in creating the verbiage and ideas
we wanted to include in the survey.
We were also able to review areas
where the school and public Writ*,Ca.M..
libraries could interact to the benefit
of local teens. kwy Var
Some of the ideas we explored at Pye,,.t-x:.,
these interviews were:
.,m;m.fy
• Continue to cross-promote
programs between theta.>-�i
middle/high schools and the
Library. %•y'Ive •
• Share facilities and staff
expertise to work with teens in
1211 1 0:
areas of research and learning.
• Seek joint programming opportunities in areas of pop culture, book clubs, movie tie-ins, etc.
• Meet regularly to discuss new ideas in the profession and ways of supporting each other.
! � lancho Cucamonga library SE 7
.4
Teen Center Staff Interviews
In October we met with the city's Teen Center staff to discuss teen concerns and areas where
our two departments could coordinate services. During this meeting we set dates where we
could prepare and present pilot programs and test outreach opportunities with Teen Center.
This resulted in three teen Center/Library interactions:
• Teen Center tour of Archibald Library - 2/25/14
• "Scratch" Tech Program at Teen Center - 3/25/14
• World of Chocolate Program at Teen Center - 4/23/14
From our interactions we discovered:
• The Teen Center tends to attract a younger age group than we normally find at Library teen
programs. This continued interaction will help us to reach the important Tween age group
and encourage them to visit the Library for programming and specialized collections.
• Although the Teen Center offers more in the way of sports and extra-curricular activities, we
found that we can have a positive impact on the teens there through Library programs and
activities.
• We will increase our cross-department marketing and promotions of events and programs
for teens at the Teen Center.
Teen Focus Groups
quiifi On December 3, 2013 we met with two teen '��nm�* err` " -`T`'F'
focus groups at the Rancho Cucamonga High a
School for`"Lunch with the Librarian". At these , ' ` `'" At.;'‘. •
meetings we were able to discuss many of
the survey questions in more detail with 32 910%
students. The results of which concluded:
• Students indicated that they enjoyed
reading, drawing, working out, poetry, 40,
music, sports, bike riding, paintball, and ` r �
computer games. This gives us an �,.1 I ! /
indication of the depth and breadth of the t i _ •
programming ideas they would be . • +.
interested in.
• Students use the Library for computers, checking out books, studying, getting away from
home, and reference/research. By creating spaces that are dedicated solely to teen use, we
will be better able to accommodate them in a secure, welcoming place at our facilities.
• Programs students would like to see at the Library include poetry, languages, computer
coding, visual arts, drawing, armed forces, and book parties.
• From the Library, students indicated they would like to have a larger teen area, more shelf
space, a book exchange area, and a separate section for teen movies. For example, they
would like us to look at "teens only" area for certain times/days at both libraries.
• Again, for the most part, Rancho Cucamonga teens have plenty of access to technology and
prefer to communicate by texting, Tumblr, Twitter, Instagram, phone, email, and Facebook.
We see a need to increase our social media presence to reach teens where they are living.
ft?t Rancho Cucamonga Library Services Teens e RCPL 8
•
The Teen Public Librarian Interviews
As part of our ongoing effort to explore new dimensions in teen services, we met with teen
librarians at the Monrovia Public Library and at the Ontario City Library.
On January 22, 2014, we met with Teen Librarian Elizabeth Schneider to discuss the library as
a sub unit in the city's Community Services Department. This city set up separate Teen
Advisory Groups— one with Community Services that tends toward more city-oriented volunteer
opportunities and the other with the library that focuses on more library-oriented services.
On January 30, 2014, we met with Courtney Saldana, head of Youth Services for the Ontario
City Library. Our discussions included concerns regarding outreach and marketing and the
ideas they had could well be adapted to the Rancho Cucamonga libraries. As is indicated by
the graph, many of the teens in our community do not know about the programs we have at the
Library.
Several practices were discussed during our Public Librarian meetings that may help us as we
work to involve and engage more teens:
• Visiting local High Schools during lunch periods where they hand out library flyers.
• Using contacts at the local schools and youth organizations to set up related programming.
• Making use of teens already in building and get them to involve their friends.
• Having teens "share" library programs and events through social media.
• Promoting "Teens Only" events that stick to a 13-18 age limit.
• Holding programs in the afternoon and using sign-ups.
• Creating TAG t-shirts for"moving marketing".
The Staff Development Workshop
In order to help make staff more aware of the issues and developmental changes in teens, we
invited teen developmental expert, Francisca Goldsmith to attend our Staff Development Day to
discuss the Teen Brain. These discussions touched on the different phases that teens go
through in the course of 3-5 years, and how these phase greatly alter the teen's ability to
interact with others. Ms. Goldsmith also discussed ways in which Library staff can work within
the guidelines of these changes to create a better teen/staff relationship. Her two workshops
were attended by 46 staff members.
Some of the ways we can continue to bridge teen/staff interactions include:
• Continued education through workshops, staff meetings and other avenues to promote
positive awareness.
• Encourage other staff to participate in teen events and programs.
Staff Focus Group
On June 4, 2014, we held a focus group to brainstorm ideas for teen services. The group
consisted of staff members from several different Library departments and a member of the
Community Services Department's Teen Center. The areas we focused on were: staff initial
reactions to and perceptions of teens, what teens want from the Library, and what the Library is
doing and can do for teens.
c Rancho Cucamonga Library Services TeensURCPL 9
Many terrific ideas and concerns evolved from
this focus group including: "r
• The importance of tween to teen
awareness/collection/programming in the 's , • '
Library. ► - " .
• The importance of using social media to
engage teens. Eg. Creating a teen Youtube
page for Library events and teen projects. I
• Reaching out to local youth organizations, .. 1'
like the Boy and Girl Scouts to promote the
Library.
• Creating awards for the most volunteer I .
hours served, encouraging competition -
among teen volunteers. `
• Developing a Tech Lab where teens can use multi-media software and creation tools and
participate in "maker" experiences and learning.
Conclusion
The Teen Services Needs Assessment provided much useful data and we will continue to
absorb and analyze this data as we work on short and long term planning. For a closer look at
the surveys and tools that were used to collect information, please see the final section of this
report —"Appendices."
(,,1 Rancho Cuoamcnga Library Servic s Teens(0'.RCPL 10
Teen Services Plan
This Teen Services Plan outlines the Rancho Cucamonga Library's organizational priorities
regarding Teen Services, and provides an updated road map for the development of
departmental goals. To begin, staff felt it was important to frame the road map with Mission and
Vision Statements. We have adopted a mission statement introduced by YALSA in their 2013
Future of Library Services for and With Teens report. The Vision Statement is our own. The
subsequent Focus areas were developed in light of our interviews with teens, parents,
teachers, librarians, City staff, Library staff, and more.
Mission statement
The mission of Rancho Cucamonga Library teen services is to foster learning, personal
development, and civic engagement among teens in a culturally responsive, information-rich,
and technologically advanced environment that spans physical and virtual Library spaces.
Vision statement
The Rancho Cucamonga Library will help ALL teens grow to be happy, successful, productive
members of society.
Focus #1 - Administration (planning and evaluation, funding, staffing)
Planning and Evaluation. Planning and evaluation are ongoing processes in which staff and
appropriate partners gather and analyze information pertinent to the community in order to
assess needs, and determine and assess services. Planning includes staff working with teens
and partners to set priorities and determine short and long-term goals and objectives.
Evaluation involves systematic, ongoing assessment of the services. Both planning and
evaluation will be recorded in written plans which will evolve and change as the community
changes.
Guidelines:
• An ongoing analysis of community needs is carried out in regards to teen services, goals
and objectives are reviewed and updated regularly. The specific needs and interests of
teens are considered.
• Staff working with teens keep the director, library trustees, and other staff apprised of local
and national trends that may have budget or program implications or affect community use
of the library.
• Staff working with teens are involved in developing and updating the library's SSP.
• Teen services goals, objectives, and strategies parallel the directions set for the library as a
whole.
• Staff working with teens evaluate services and collections on an ongoing basis by collecting
and reporting statistics and information required by the library and the State Library.
• Other evaluation methods will be used including conducting formal and informal interviews
and surveys, and gathering materials usage data, community demographics, and anecdotal
information.
(;:-; Rancho Cucarnoiga Library Services Teens @RCPL 11
4
Funding. Annual budget amounts for teen operations, contract services, and collection
materials will be overseen by teen services staff. In addition to being responsible for allocating
and spending of funds for materials and programming, teen services staff will collect data and
prepare reports on materials usage and program participation. This information may be used as
a tool to determine future budgeting of teen services monies. Grant writing will be an important
method in obtaining private and public funds for supplementing teen programs and activities.
Guidelines:
• Library maintains a budget for teen materials and staff at levels proportionate to YA usage
and circulation.
• The Library allocates budget moneys for teen services based on usage statistics, local
demand, and the library's strategic plan.
• The Library provides adequate funds to replace lost, worn, outdated, and damaged
materials, and to purchase additional copies as needed.
• Accurate and current data on usage and needs is gathered and reports are prepared as
necessary in order to affect teen services budget allocation discussions.
• Teen services programming is supported by a separate line item in the Library's budget.
• Gifts and grants for teen services programs and activities supplement but not replace the
Library's budget allocated for teen services.
Staffing. As with any significant user group, it is important that Library staff understands the
specific and unique needs of teens. The Library currently maintains a full-time teen services
librarian. This position is assisted and supplemented with part-time staff and volunteers. All
employees are encouraged to participate fully and contribute to fostering excellence in the teen
services program. Administration supports and encourages continuing education and training,
mentoring, community networking, and staff involvement in teen-related professional
organizations on local, statewide, regional, and national levels.
Guidelines:
• At least one librarian FTE devoted to teen services for each branch. `
• The Library seeks to recruit and hire people with an affinity and ( •
enthusiasm for working with teens, their parents and teachers, who also
want to build relationships with teen with the goal of supporting their . •
academic, career, and civic engagement and growth. '
• All staff develop a strong understanding of the developmental phases •
teens go through from ages 12-18. • _`_'�
• Serving teens is a role that all Library staff play, regardless of job title, •r°
position, or department, and the Library creates opportunities for staff to have positive
interactions with teens in the Library.
• Teen services staff know adolescent development theory and are familiar with Search
Institute's 40 Developmental Assets.
• Library routinely includes information about teen services in all staff development activities,
including regular staff meetings. Staff at all levels are encouraged to learn about working
with teens. The Library annually provides continuing education opportunities for teen
services and non-teen services staff in teen-related learning.
• Library supports a culture where all staff act as role models to teens, following the guidelines
of the Search Institute's 40 Developmental Assets: interacting in a caring, encouraging
(-41 Ranch., Cucarnorga Library Servi Teens eFICPL 12
manner with young adults, modeling responsible behavior and providing clear rules and
consequences.
• Teen staff are actively involved in at least one professional organization on the national,
regional, state or local level. Subscriptions to appropriate professional journals are provided
by Library and accessible to all interested staff.
Focus #2 -Teen Spaces
The teen services area in a public library is Teen Valentine Program in the Teen Scene
characterized by multiple users and varied i a
uses: from students to recreational readers,
from individuals to group users. (, '
Homeschoolers, family members, or students 0" c r.., �q
often work collaboratively in these areas. The .. ''. I or.. 'I ' ', 4 ,_
teen services area should be a comfortable, 4 L R, `
convenient, enjoyable environment with an �l ,_Ii.,
' V e%"
inviting appearance. It should include access
to a quiet study area and a program area
.Flexible furnishings should p rovide ample table � ' •
+a
space and sufficient seating. Appropriate •; .►* f
storage capacity and adequate display spaces
are also necessary, and display shelving should be arranged for some face-out display of
books. Visibility, safety, and ease of supervision are important considerations in the design and
furnishing of teen services areas. Most importantly, connecting is the central focal point of the
teen area whether it is connecting to other people, physical materials, or digital materials.
Guidelines:
• The Library is a friendly, welcoming public facility for teens.
• The Library has a specific area for teen services, typically not adjacent to the children's
area.
• Furniture is flexible and can be moved around as needed.
• Adequate space for housing and displaying the teen collection exists
• Virtual and physical spaces for hanging out, creating content, working collaboratively, and
working individually are provided.
• The Library recognizes that teens need and want to make use of the entire Library space,
not just a designated teen area.
• Furnishings and decor in the teen services areas are updated periodically to avoid an
outdated-looking and inefficient space.
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■Biane Library Teen Scene Archibald Library Teen Scene
0 TTeens y RCPL 13
4
FOCUS #3 - Programming
Teen programming is an essential part of library service and is designed to help fulfill
informational, recreational, cultural, and educational needs of teens, their families, and those
who work with them. Our research allowed us to identify programming needs and goals,
including what teens look for in monthly programs, Summer Reading Programs, Cultural Arts
Nights, etc. While teen programming in Rancho Cucamonga should reflect our community
needs, we also rely on best practices in planning programming for this traditional elusive
audience.
Like the teen space, teens use programming as a means of connecting. They connect with
ideas, skills, people, and their own creativity and interests. Connecting with Library staff during
programs is a crucial way that teens can learn and grow. Words that describe the relationships
we should strive for in providing effective and meaningful programs to teens are mentors,
coaches, and partners.
Teen Summer Reading Program
One essential area that has come out of our research is the
importance of developing a tween component to teen Library •
•
services. Deliberate programming that addresses the
transition from tweens to teens will help keep those Y.
audiences coming to the Library. We recognize that tween
programming cannot be too childish, nor too mature; it must
be just right for tweens to feel comfortable and engaged.
The Summer Reading Programs continue to be our most ;\ • -.A,
successful place to interact with teens in the Library. Over
33% of the teens surveyed listed these programs as their ! ?
main area of participation. Additionally, Cultural Arts Nights
and Monthly Teen Programs accounted for 23% and 22% of
teen involvement. Only 5% of teens attended a Technology program. Of the types of programs
teens would like to see, nearly 65% of teens surveyed expressed interest in attending programs
based on music and the arts, while technology and craft programs rated 44% and 40% in
interest. It was interesting that although 44% of the teens surveyed were interested in
technology programs, only 5% had attended a technology program.
Guidelines:
• Programming is offered on the basis of needs articulated in the needs assessment.
• Programs are driven by teens' passions and interests, and are strongly connected to
learning a skill of personal, work, or academic interest.
• Programs are innovative and reflect current trends and practices of interest to teens — eg.
Maker programs.
• Scheduling of programs reflects the variety of teen lifestyles in the community and the
developmental needs of teens of different ages.
• Teens are involved in planning and presenting young adult programs whenever possible
• Programs leverage the unique resources of the Library and showcase Library collections
and services.
• The Library works cooperatively with local agencies, partners, and resource organizations to
provide programming for teens outside of the library setting.
7 Ranchu Cucarnory 14
• Programs that bridge the gap between tweens and teens are given a priority, eg. "Buddy"
programs with older teens and tweens.
• The Library infuses tween/teen elements into to large-scale and special events.
• Outcomes are measured by skills or knowledge gained, not just by attendance figures.
• Library maintains thorough documentation of all teen programs and activities, including
information on presenters, statistics, evaluations, and notes about successes and failures. .
Focus #4- Collection
Teen print and media materials are among the most highly circulating items in the Rancho
Cucamonga Library collection. However, we consider the Virtual Library and electronic
resources/databases to be underused by teens. Our survey revealed that while 28% - 30% of
the teens questioned use the Internet or Technology Center, only about 13% use our online
resources. Continuing to build the print, media and electronic teen materials collection will be
an important priority in the coming years. Selection, evaluation, maintenance, and organization
of materials will serve to offer a dynamic and diverse collection in a wide range of learning
levels, and continually developed and maintained through ongoing planning and evaluation.
Guidelines: l {
• Teen materials are selected according to the Library's Collection Development Policy which
includes materials in a variety of formats including print and digital, is reviewed annually,
with input from teen services staff.
• Teen services staff show a deep knowledge of young adult literature by reading teen books
each month; reading review journals and teen book review blogs; staying aware of teen-
related literary prizes each year; and staying familiar with the types of materials and formats
teens consume.
• The entire teen collection is continually evaluated & weeded.
• The Library organizes physical and virtual collections to maximize easy, equitable and
independent access to information by teens. The Library continually merchandises and
promotes the collection, including displays, print marketing/pathfinders, and online tools to
attract teens.
• The Library addresses the unique needs of tweens (middle-school range, ages 10-12) as a
group that is generally at the developmental stage where they no longer identify with the
children's collection, but are still a bit hesitant to move into the teen collection.
• Collection development is enhanced through cooperation and communication with schools
and community organizations and agencies.
• The Library provides adequate funds to purchase teen materials purchases, including
replacing lost, damaged, worn, and outdated materials.
Focus #5 - Information Services & Reader's Advisory
Library staff provide information services to all teens wanting assistance in the areas of
reference services, reader's advisory services, and Library skills instruction. All staff members
should recognize their obligation to meet the needs of teens.
3\ Rancho Cucamonga Library Services Teen,VRCPL 15
NWi� 11
.
The Library provides resources and assistance for educational, informational, and recreational
requests. The Library is a force for education of all teens, laying a foundation for lifelong and
informal learning. The Library serves an increasingly diverse citizenry, contacting, building, and
maintaining relationships with the many groups that work with teens in the community. For
example, strong relationships with local schools, librarians, and educators are a priority.
Guidelines:
• Information services staff are respectful and unbiased while -
working with teen patrons and their families. r.
• Information Desk staff use reference-interviewing skills that ' j
are age and grade appropriate.
• Reference resources for youth are age and grade
appropriate and are current and reviewed annually. •
• Materials, programs, and services are available to support
homework information needs. For example, a teen tutoring
program will be developed to assist with homework help.
• Electronic reference services and internet access are _ . _��_
provided for teens.
• Readers' advisory services are provided by trained staff during all Library open hours.
• Access to current bibliographies/pathfinders on a variety of subjects is available.
• Library skills instruction for Library resources is available to youth.
Focus #6 - Technology
Technology resources are invaluable tools in serving the teens who use our libraries. In order
for teens to obtain the greatest benefit possible, staff or volunteers working with them are
proactive in making technology resources available. A teen services perspective in planning for
and selecting technology resources is important.
Our needs assessment shows that social media is an important way to reach and communicate
with teens. To do this we will need to heighten our presence on social media sites as well as
augment our means of communication to include Twitter, Instagram, etc. Additionally, we will
need to stay aware of newer and more cutting edge technologies and communication venues.
Guidelines: Teen Tech Program
• Teen programs include elements of technology such 4
as STEM learning opportunities and maker programs.
• Teens have the opportunity to learn about and
experience new and emerging technologies, through
opportunities for borrowing devices, using mobile
technology, and specialty programs.
• All Library staff have the opportunity to stay current in t 4111.
the areas of technology and popular culture through ,;
professional development. Time to review Sip
technology-related blogs, websites, and journals, and P° _ .
test out tools that teens may want and need to use,
will also be important. -
(4>7,1 anchu Cucamonga Library Teens eRCPL 16
1 k #
• Library uses a variety of communication tools, both high-tech and low-tech, to reach young
adults directly with regular updates on programs and services. The Library web presence
includes an up-to-date section devoted to teen services. The Library uses technologies
currently used by teens.
• Teen staff work with others in the Library, the community, and in the profession to build and
share new technology and digital resources and tools that ensure teens' access to
knowledge and information. Teen staff implement and integrate digital tools in programs
and services on a regular basis.
Focus #7 - Outreach Library Outreach to the Teen Center
Outreach services to teens provide an
extension of Library services outside the
confines of the Library building and reach an I
important audience that may not currently d
come to or be aware of all the Library has to 11/4 =
offer. Creating outreach programs involves
partnerships with teen serving
community agencies. Strong relationships -.—with local schools and educators are a �''
priority, and through our needs assessment,
we've begun a new important partnerships
with our local Teen Center (Community
Services Department). Outreach to teens should take different forms and focus on various
elements such as off-site programs, storytelling, booktalks, promoting literacy, raising
awareness of the collection and Library resources, technology services, grant
writing/fundraising, and professional development with community partners who work with
teens.
Guidelines:
• Teen services staff initiate and foster partnerships with organizations outside the Library to
provide services with young adults in nontraditional library settings.
• All staff are encouraged to advocate for teens within the community.
• Teen services staff visit area schools virtually or face-to-face at least once a year and
together they work to collaborate on programs and services to young adults.
• Teen services staff are provided time to implement community partnerships and outreach,
as well as program evaluation.
• The Library cooperates with other community service agencies to seek funding for projects
that benefit teens.
Focus #8 - Volunteers
The Library provides teen volunteer opportunities that create enthusiasm for Library services,
commitment to time and organizational structures, and support the 40 Developmental Assets
as described by the Search Institute.
6.7.1 Rancho Cucamonga Library arvi..;=s 17
IAN
The Library has used teen volunteers for some time, so we explored new opportunities for
working with those volunteers. This project has helped us identify what types of skills and
experiences teens hope to develop as volunteers, and what their overall volunteer goals are.
The overall majority of teens surveyed said they wanted to do anything that "helped with kids".
More specifically, they were interested in tutoring, reading to children, interacting with children to
help them find books and encourage them to read, and helping out in arts and craft activities.
They were also interested in organizing collections, as well as putting materials away.
As we further develop teen volunteer services we will
need to look for more varied and interactive tasks that
r will not only appeal to teens on a personal interest
•
level, but will also support the previously referenced
developmental assets for teen growth.
By appealing to teens on a personal level, reaching out
to them at school, on social media, and through city
•
and community organizations, we can develop a strong
core of volunteers that will grow with the Library over
• _ the years.
Guidelines:
• Library has ongoing teen advisory group, teen volunteers, and opportunities for teen
employment.
• Library creates more varied and interesting ways to increase teen volunteers in the Library.
For example, the Library may set aside specific areas in the Library for teens to "adopt",
creating teen ownership for that area.
• Library provides training for teen volunteers and models the proper behavior and skills
needed to be successful.
• Library utilizes a Volunteer Binder that lists small tasks that can be accomplished in an hour
or two.
Focus #9 - Public Relations & Marketing
The Library's public relations efforts targeted to teens will build awareness of all Library
resources and services. This audiences will include current Library users, nonusers,
underserved users, parents of teens, schools and school staff, social service agencies that work
with teens, municipal departments, businesses, the arts community, professional organizations,
churches, and other nonprofit organizations. Staff working with teens should also engage
regularly with other Library staff via internal communication, in order to establish good working
relationships and create buy in for teen Library services.
Guidelines:
• Library has a marketing strategy tailored to teen services, including promotion within the
Library, schools, teen serving agencies, online, and in the community at large.
• Library will need to expand marketing techniques to include a much stronger Internet and
social media presence. These new avenues, combined with our cross-departmental
(T7 --lancho Cucamonga Library Services Teens RCP'L 18
marketing and our more traditional marketing methods will increase teen awareness of
volunteer opportunities, programs, and events at the Library.
• Staff working with teens keep Library administration and other staff informed and updated
regarding collections, programs and services.
• Teen services staff regularly evaluate public relations activities.
• New and innovative marketing efforts are explored, such as creating a RC Library teen
services logo and tagline, or creating Teen READ posters at programs to use throughout the
Library
• Staff working with youth maintain contacts with the media.
Conclusions
Short Term Action Plan
In order to continue the momentum of the Teens @RCPL project, it is important to identify our
next steps. We have identified several short term action items that we feel we can address
quickly and easily. The time frame for these short term actions will be 6-12 months.
• Communication — Over the next year the teen librarian will spend staff sharing time each
week at the Archibald Library. The goal for this activity will be to begin getting to know and
establishing relationships with teens at this location through formal and informal interactions
such as casual conversations, and planned and impromptu programs.
• Programming — During the next nine months we will look into infusing our teen programs
with more of the themes and elements that were mentioned by teens, parents, and library
staff in the Needs Assessment. This will possibly include STEM programming, career and
college topics, and other areas of interest.
• Outreach — Over the next year we will continue to expand our partnerships with the Teen
Center and local middle and high schools, as well as look for potential partnerships with
community groups such as youth groups, art groups, and scouting organizations in Rancho
Cucamonga.
• Volunteers — Over the next year we will look at developing and updating our teen volunteer
activities. Teens mentioned the desire to have fun and challenging volunteer experiences
and teen staff would like to consider ways to continue creating such experiences.
• Collection — During the next six months we will look at ways to introduce new and alternate
collections in the teen room. Several ideas from teens themselves include creating a teen
DVD collection and a selection of non-fiction books that reflect homework and research
assignments.
Long Term Action Plan
Teens @RCPL has been a year-long project aimed at creating a 3-5 year roadmap for teen
services. The resulting Needs Assessment and Teen Services Plan have been created to be
"living documents" that provide guidelines and ideas for carrying out that roadmap. In the plan,
long term action items are called Focus areas and include broad categories like Staffing,
Programming, Collection, Technology, etc.
Each year, in order to breathe life into the Focus areas, we will carefully review them and
develop and plan short term action items using the guidelines and ideas outlined. This yearly
Cat Rancho Cucainonoa Library Services Teer?s z'RCPL 19
4
planning, review and revision process will help us match our short term action items with best
practices, and current and future trends in teen services. We look forward to following and
developing those practices and trends in various ways — by working with teens themselves,
joining and participating in YALSA trainings and activities, following important teen library
services blogs and literature, and maximizing teen-related outreach and partner contacts in the
community. Certain areas are currently evident as important and trending and we feel certain
they will be part of our long term action plans:
• STEM learning
• Tween to teen transition
• Healthy living and sustainability
• Lifelong learning
Most important, all long-term action planning will draw on staff strengths and build on the unique
culture of the Rancho Cucamonga Library, with the ultimate goal of providing a thriving Teen
Services program in a flexible, dynamic, and innovative environment.
• Rancho Cucamonga Library Services Teens(a RCPL 20
. ,, - r
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Teen Services Plan
What is, What Could Be, What Might Be...
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What Misfit 1110
2 FT Librarians dedicated to teen
services,one at each location
Teen programs once
a week at both create dedicated
libraries What Could Be teen areas for teen
trios and
1 FT Librarian dedicated mostly non-fiction •
to teen services for both libraries
Teen materials
ordered by both Teen programs once Teen Center
teen lbrarans for a month at both programs once a Deeper discussion
both locations libraries What Is Is month between High
School,Teen
Teen programs at Center and
sane once a month Library staff
Teen tell pro- Teen materials ordered by Teen events
Teen events grams offered 1 teen librarian marketed on a
once a month,
marketed on Teen spaces used by all dedicated Teen
.dedcated Teen alternating library customers Facebook page Teen Volunteer
Facebook page, libraries databasethatin-
lmtagram, 5 teen exchanges with the eludes short term
Twitter and other and Center and long term
social media 1 FT Librarian working part assignments
TAG time in teen services for both Teen Volunteer
program revised libraries notebook with
and reinstated assigned tasks
Teen spaces limited
Continued to teen use from TAG
warltshops arse 3-11pmduring school meetings ualizing
teen services for year at both High Sdsool and Teen
all staff libraries Center students and
staff
Teen study rooms reserved for
teen use between 5-8 pm at
both libraries
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f4! Rancho Cucamonga Library Services Teens @RCPL 21
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