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Home My WebLink About2015/09/03 - Agenda Packet - Library Board of Trustees ,,, ,,,,:, „, LIBRARY BOARD OF TRUSTEES S .. AGENDA CITY OF RANCHO CUCAMONGA REGULAR MEETING First Thursday 6:00 p.m. September 3, 2015 Council Chambers City of Rancho Cucamonga 10500 Civic Center Drive Rancho Cucamonga, California 91730 *** City Council Members L. Dennis Michael, Mayor Sam Spagnolo, Mayor Pro Tern William J. Alexander, Council Member Lynne B. Kennedy, Council Member Diane Williams, Council Member *** Board Members Janet Temkin, President Robert Coberly, President Pro Tem Christine DeVries, Member Luella G. Hairston, Esq. Member Sarah Tompkins, Member DECLARATION OF POSTING OF AGENDA Vivian Garcia states and declares as follows: I presently am and at all times mentioned herein have been, the Senior Administrative Se retary of the Rancho Cucamonga Public Library. Acting in that capacity on 4..11- ., ad,S- , at 4?: 30 uvn I posted a true and correct copy of the Li rary Board of Trustees meeting agenda dated ��-- 3ao/S to be held in the Council Chambers located at 10500 Civic Center Drive, Rancho Cucamonga. I declare under penalty of perjury that the foregoing is true and correct and that this declaration was executed on y— ( /S , at Rancho Cucamonga. City of Rancho Cucamonga • By: bica,„..-- ydiµc'cct�Viviania Senior Administrative Secretary City of Rancho Cucamonga 4 LIBRARY BOARD OF TRUSTEES AGENDA Lei= SEPTEMBER 3, 2015 RANCHO CUCAMONGA A CALL TO ORDER 1. Roll Call: Coberly , DeVries , Hairston Temkin and Tompkins B. PUBLIC COMMUNICATIONS This is the time and place for the general public to address the Library Board of Trustees on any item listed on the agenda. State law prohibits the Library Board from addressing any issue not previously included on the Agenda.. The Board may receive testimony and set the matter for a subsequent meeting. • Comments are to be limited to five minutes per individual or less, as deemed necessary by the Chair, depending upon the number of individuals desiring to speak. All communications are to be addressed directly to the Board, not to the members of the audience. This is a professional business meeting and courtesy and decorum are expected. Please refrain from any debate between audience and speaker, making loud noises or engaging in any activity which might be disruptive to the decorum of the meeting. C. PUBLIC PRESENTATION 1. Presentation and discussion update on West-Side Parks and Lighting District. Presented by Lori Sassoon,'Deputy City Manager/Administrative Services. ID:- CONSENT CALENDAR . I The following Consent Calendar items are expected to be routine and non-controversial. They will be acted upon by the Library Board of Trustees at one time without discussion. Any item may be removed by a Member or member of the audience for discussion. 1. Consideration to approve Minutes of: August 6, 2015. • 1 LIBRARY BOARD OF TRUSTEES AGENDA irs" SEPTEMBER 3, 2015 RANCHO CUCAMONGA E. LIBRARY DIRECTOR'S STAFF REPORTS I The following items do not legally require any public testimony, although the President may open the meeting for public input. 1. Consideration and discussion regarding Library Status Report. The oral reports will be presented by staff. a. Consideration and discussion regarding general announcements. The oral report will be presented by Michelle Perera, Library Director. b. Consideration and discussion regarding a review of Library statistics. The oral report will be presented by Michelle Perera, Library Director. 2. Consideration and discussion regarding Library Budget Report. The report will be presented by Michelle Perera, Library Director. 3. Consideration and discussion regarding Children's Services. The oral report will be presented by Renee Tobin, Library Services Manager. 4. Consideration and discussion regarding Archibald Library. The oral report will be presented by Margaret Hatanaka, Adult Services Supervisor. 5. Consideration and discussion regarding Paul A. Biane Library. The oral update will be presented by Cara Vera, Senior Librarian. . • F.• BOARD BUSINESS . The following items have been requested by the Library Board of Trustees for discussion. They are not public hearing items, although the President may open theimeeting for public input. 1. Consideration and discussion regarding Board announcements. (Comments to be limited to 3 minutes per Board Member.) 2. Consideration and discussion regarding update to the Library Patron Policy. The oral update will be presented by Renee Tobin, Library Services Manager. 3. Consideration and discussion regarding Library Holds process and fees. The oral update will be presented by Brian Sternberg,Assistant Library Director. • 2 Is LIBRARY BOARD OF TRUSTEES AGENDA Ls. SEPTEMBER 3, 2015 3 RANCHO CUCAMONGA G. IDENTIFICATION OF ITEMS FOR THE NEXT :: MEETING This is the time for the Library Board of Trustees to identify the items they wish to discuss at the next meeting. These items will not be discussed at this meeting, only identified for the next meeting. H. ;ADJOURNMENT I I, Vivian R. Garcia, Library Administrative Secretary of the City of Rancho Cucamonga, or my designee, hereby certify that a true, accurate copy of the foregoing agenda was posted on Wednesday, August 26, 2015, seventy two (72) hours prior to the meeting per Government Code 54954.2 at 10500 Civic Center Drive. 3 STAFF REPORT LIBRARY SERVICES DEPARTMENT RANG 110 Date: September 3, 2015 CUCAMONGA To: Rancho Cucamonga Library Board of Trustees From: Michelle Perera, Library Director Subject: APPROVAL OF MINUTES • RECOMMENDATION Approval of the minutes of the regular meeting of August 6, 2015. BACKGROUND/ANALYSIS Attached, please find the minutes for the regular meeting of the Library Board of Trustees taken and compiled by Library Administrative Secretary, Vivian Garcia. FISCAL IMPACT • None. Respectfully submitted, Michelle Perera Library Director 4 • CITY OF RANCHO CUCAMONGA LIBRARY BOARD OF TRUSTEES A. CALL TO ORDER The regular scheduled meeting of the Library Board of Trustees was held on Thursday, August 6, 2015, in the Council Chambers at City Hall, located at 10500 Civic Center Drive, Rancho Cucamonga, California. The meeting was called to order at 6:30 p.m. by President Pro Tern Coberly. Present were Members Coberly, DeVries, Hairston and Tompkins. Also present were: Janice Reynolds, City Clerk, Michelle Perera, Library Director, Brian Sternberg, Assistant Library Director, Renee Tobin, Library Services Manager, Margaret Hatanaka, Adult Services Supervisor and Angelica Trummell, Children's Services Supervisor. B. ITEMS OF BUSINESS WITH NEWLY APPOINTED OFFICIALS Bl. Administration of Oath of Office — Oath of Office will be administered to re-appointees Robert Coberly and Luella G. Hairston by City Clerk Janice Reynolds. City Clerk Janice Reynolds administered the Oath of Office to Robert Coberly and Luella G. 1-lairston. C. CONSENT CALENDAR C I. Consideration to approve Minutes of June 4 and July 2, 2015. MOTION: Moved by Member 1-lairston to approve the minutes, seconded by President Pro Tern, Coberly. Motion carried 4-0-1 (with Temkin absent). C2. Approval of 2016 Holiday Calendar. MOTION: Moved by Member DeVries to approve the 2016 Holiday Calendar, seconded by Member Hairston. Motion carried 4-0-1 (with Temkin absent). ****** D. LIBRARY DIRECTOR'S STAFF REPORTS DI. Consideration and discussion regarding the Library Status Report. The oral reports will be presented by staff. 5 • Library Board Minutes August 6, 2015 Page 2 a. Consideration and discussion regarding general announcements. The oral report was presented by Michelle Perera, Library Director Library Director Perera updated the Board on the second floor of the Biane Library. She stated that the City Council approved at their meeting last night to move forward with the Tenant Improvements Project. She reviewed the scheduled for the project with the Board. Michelle Perera, Library Director, stated that the Library recently had some staffing changes. With the retirement of Karye Hood, she introduced Margaret Hatanaka, the new Adult Services Supervisor. She also introduced Angelica Trummell as the new Children's Services Supervisor. The position had not been filled and was approved in the 2015-2016 Budget. Director Perera stated that Renee Tobin, Library Services Manager, would be retiring at the end of September. President Pro Tem Coberly stated that the next order of Business would be Public Communications. E. PUBLIC COMMUNICATIONS Ruty Cohen of Rancho Cucamonga stated she would like to talk with the Library Board of Trustees regarding the Holds Fee which is charged to the patrons when transferring a book from one Library. She stated that not all children and adults arc able to pay for this fee when borrowing books. She would like the Board to consider this fee carefully. President Pro Tem Coberly state that the next order of Business would be Board Business. ****** F. BOARD BUSINESS F2. Consideration and discussion regarding Library I-folds process and fees. The oral update will be presented by Brian Sternberg, Assistant Library Director. Brian Sternberg, Assistant Library Director, presented an oral report on the Library Holds Process and Fees. He included a PowerPoint Presentation. After discussion, President Pro Tern Coberly requested that the item return and be placed on the agenda for the next meeting. 6 Library Board Minutes August 6, 2015 Page 3 President Pro Tem Coberly turned the meeting over to Member Hairston stating that he needed to leave at this time. President Pro Tem Coberly left at 7:10 p.m. Member Hairston thanked Ruty Cohen for coming and presenting to the Board. Member Hairston returned to Library Director's Staff Reports. D. LIBRARY DIRECTOR'S STAFF REPORTS b. Consideration and discussion regarding a review of Library statistics. The oral report will be presented by Michelle Perera, Library Director. Library Director Perera reviewed the Library statistics spreadsheets beginning on page 12. D2. Consideration and discussion regarding the Library Budget Report. The report will be presented by Michelle Perera, Library Director. Library Director Perera reviewed the budget spreadsheets starting on page 21 with the Board. D3. Consideration and discussion regarding the Children's Services. The oral report will be presented by Renee Tobin, Library Services Manager. Renee Tobin, Library Services Manager, reviewed the Summer Reading Program with the Board. She stated that the Library staff did a great job with the program this summer. D4. Consideration and discussion regarding Archibald Library. The oral report will be presented by Margaret Hatanaka, Adult Services Supervisor. Margaret Hatanaka, Adult Services Supervisor, stated that in the future there will be the opportunity for other library staff members to become more involved with programming of the computer classes at the Archibald Library. She stated that Reference Librarian Lessa Pelayo- Lozada will be taking care of Reader's Circle. Adult Services Supervisor Hatanaka stated that"Fall into Fun"Cultural Arts Night will be held on Friday, October 23, from 7 to 9 p.m. at the Archibald Library. D5. Consideration and discussion regarding Paul A. Biane Library. The oral update will be presented by Angelica Trummell, Children's Services Supervisor. 7 Library Board Minutes August 6, 2015 Page 4 Angelica Trummell, Children's Services Supervisor, reviewed the Local History Night which was held in June at the Biane Library with the Board. There were approximately 350 attendees. On June 20, Super Hero was held with 145 in attendance. Hispanic Heritage Cultural Arts Night will be held on Friday, September 18, at the Biane Library. F. BOARD BUSINESS Fl. Consideration and discussion regarding Board announcements. (Comments to be limited to 3 minutes per Board Member.) Member Hairston reviewed her attendance at the American Library Association conference in San Francisco in June with the Board. Library Director Perera stated that California Library Association will be held in Pasadena this year on November 6 and 711'. ****** G. IDENTIFICATION OF ITEMS FOR NEXT MEETING GI. Library Holds process and fees. x x xxx* H. ADJOURNMENT MOTION: Moved by Member DeVries to adjourn, seconded by Member Hairston. Motion carried 4-0-1 (with Temkin absent). The meeting adjourned at 7:34 p.m. Respectfully submitted, Vivian Garcia Administrative Secretary Approved: 8 • STAFF REPORT - ', LIBRARY SERVICES DEPARTMENT ., RANCHO Date: September 3, 2015 CUCAMONGA To: Rancho Cucamonga Library Board of Trustees From: Michelle Perera, Library Director Subject: LIBRARY STATUS REPORT RECOMMENDATION No recommendation. For information only. BACKGROUND/ANALYSIS The spreadsheets on the monthly statistics, a snapshot of the measurable activities of the Library are attached. These reports include a separate sheet for the Archibald Library, Paul A. Biane Library and a sheet with combined statistics. Reports attached are for July. FISCAL IMPACT None. • Respectfully submitted, C Michelle Perera • Library Director • • • 9 COMBINED STATISTICS Jul-15 Jul-14 FY 2015/16 FY 2014/15 Days Open 54 56 54 56 Items Borrowed(AR,BL, BKM) 84,540 89,701 84,540 89,701 Average Daily 1,566 1,602 1,566 1,602 %Change -6% -6% Patrons Registered(AR,BL,BKM) 1,021 1,077 1,021 1,077 Average Daily 19 19 19 19 %Change -5% -5% Information Questions 15,605 15,744 15,605 15,744 Average Daily 289 281 289 281 %Change -1% -1% Library Visitors 55,112 57,117 55,112 57,117 Average Daily 1,021 1,020 1,021 1,020 Change -4% -4% Children's Programs 4,453 4,932 4,453 4,932 #of Sessions 59 64 59 64 Aver.Per session 75 77 75 77 %Change -10% -8% Items Classified 1,992 4,475 1,992 4,475 %Change -55% -55% Volunteer Hours 1,028 914 1,028 914 %Change 12% 12% TECHNOLOGY CENTER SERVICES Computer Use Sessions 6,645 7,132 6,645 7,132 Change -7% -7% Technology Questions 4,286 3,929 4,286 3,929 %Change 9% 9% Programs/Classes Attendance 145 202 145 202 #of Sessions 9 10 9 10 Aver.per session 16 20 16 20 ADULT SERVICES Information Questions 5,588 5,725 5,588 5,725 Average Daily 103 102 103 102 %Change -2% -2% Programs/Classes Attendance 27 56 27 56 #of Sessions 4 6 4 6 Aver.per session 7 9 7 9 Teen Programs 115 143 115 143 #of Sessions 7 7 7 7 Aver.per session 16 20 16 20 10 Tours/Group Visits Attendance 0 0 0 0 #of Sessions 0 0 0 0 Aver.per session 0 0 0 0 CHILDRENS SERVICES Information Questions 5,741 6,090 5,741 6,090 Average Daily 106 109 106 109 %Change -6% -6% Mother Goose on the Loose 188 0 841 0 #of Sessions 5 0 51 0 Aver. Per session 38 0 16 0 Bright Beginning Attendance 184 0 836 0 #of Sessions 5 0 24 0 Aver. Per session 37 0 35 0 Terrific Tots Attendance 138 0 731 0 #of Sessions 5 0 25 0 Aver.Per session 28 0 29 0 Rhyme Time Attendance 247 0 1,742 0 #of Sessions 9 0 47 0 Aver.Per session 27 0 37 0 Hooray for Pre-K Attendance 127 0 537 0 #of Sessions 7 0 26 0 Aver. Per session 18 0 21 0 Discovery Club Attendance 0 0 0 0 #of Sessions 0 0 0 0 Aver.per session 0 0 0 0 Tween Program Attendance 29 0 96 0 #of Sessions 3 0 8 0 Aver. per session 10 0 12 0 Family Storytime Attendance 340 710 340 710 #of Sessions 9 28 9 28 Aver.per session 38 25 38 25 Special Events Program Attendance 3,200 3,590 3,200 3,590 #of Sessions 13 12 13 12 Aver.per session 246 299 246 299 Group Visits to Library Attendance 0 30 0 30 #of Sessions 0 1 0 1 Aver.per session 0 30 0 30 11 ARCHIBALD Jul-15 Jul-14 FY 2015/16 FY 2014/15 Days Open 28 30 28 30 Items Borrowed(incl.renewals) 40,515 39,875 40,515 39,875 Average Daily 1,447 1,329 1,447 1,329 °%Change 9% 2% Patrons Registered 471 436 471 436 Average Daily 17 15 17 15 %Change 16% 8% Information Questions 6,063 6,391 6,063 6,391 Average Daily 217 213 217 213 %Change 2% -5% Library Visitors 27,365 28,082 27,365 28,082 Average Daily 977 936 977 936 %Change 4% -3% Children's Programs 1,096 922 1,096 922 #of Sessions 31 21 31 21 Aver.Per session 35 44 35 44 %Change 19% 48% Items Classified 931 2,508 931 2,508 %Change -63% -63% Volunteer Hours 388 236 388 236 %Change 65% 65% TECHNOLOGY CENTER SERVICES Computer Use Sessions 4,483 4,560 4,483 4,560 %Change -2% -2% Technology Questions 1,356 1,500 1,356 1,500 %Change -10% -10% Programs/Classes Attendance 28 73 28 73 #of Sessions 4 5 4 5 Aver.per session 7 15 7 15 ADULT SERVICES Information Questions 2,151 2,373 2,151 2,373 Average Daily 77 79 77 79 %Change -3% -9% Programs/Classes Attendance 12 30 12 30 #of Sessions 2 3 2 3 Aver.per session 6 10 6 10 Teen Programs 27 59 27 59 #of Sessions 3 3 3 3 Aver.per session 9 20 9 20 Tours/Group Visits Attendance 0 0 0 0 #of Sessions 0 0 0 0 Aver.per session 0 0 0 0 CHILDRENS SERVICES Information Questions 2.566 2,518 2,566 2,518 Average Daily 92 84 92 84 %Change 9% 2% Mother Goose on the Loose 108 0 108 0 #of Sessions 3 0 3 0 Aver.Per session 36 0 36 0 12 Bright Beginning Attendance 116 0 116 0 #of Sessions 3 0 3 0 Aver.Per session 39 0 39 0 Terrific Tots Attendance 83 0 83 0 #of Sessions 3 0 3 0 Aver.Per session28 0 28 0 Rhyme Time Attendance 170 0 170 0 #of Sessions - 6 0 6 0 Aver.Per session 28 0 28 0 Hooray for Pre-K Attendance 52 0 52 0 #of Sessions 3 0 3 0 Aver.Per session 17 0 17 0 Discovery Club Attendance 0 0 0 0 #of Sessions 0 0 0 0 Aver.per session 0 0 0 0 Tween Program Attendance 14 0 14 0 #of Sessions 2 0 2 0 Aver.per session 7 0 7 0 Family Storytime Attendance 108 131 108 131 #of Sessions 3 4 3 4 Aver.per session 36 33 36 33 Special Events Program Attendance 445 491 445 491 #of Sessions 5 5 5 5 Aver.per session 89 98 89 98 Group Visits to Library Attendance 0 0 0 0 #of Sessions 0 0 0 0 Aver.per session 0 0 0 0 13 BIANE Jul-15 Jul-14 FY 2015/16 FY 2014/15 Days Open 26 26 26 26 Items Borrowed 41,652 47,553 41,652 47,553 Average Daily 1,602 1,829 1,602 1,829 %Change -12% -12% . Patrons Registered 549 641 549 641 Average Daily 21 25 21 25 %Change -14% -14% Information Questions 9,542 9,353 9,542 9,353 Average Daily 367 360 367 360 %Change 2% 2% Library Visitors 27,747 29,035 27,747 29,035 Average Daily 1,067 1,117 1,067 1,117. %Change -4% -4% Children's Programs 3 357 4 010 3 357 g 4,010 #of Sessions 28 43 28 43 Aver. Per session 120 93 120 93 %Change -16% -16% Items Classified 1,061 1,967 1,061 1,967 %Change -46% -46% Volunteer Hours 550 596 550 596 %Change -8% -8% TECHNOLOGY CENTER SERVICES Computer Use Sessions 2,162 2,572 2,162 2,572 %Change -16% -16% Technology Questions 2,930 2,429 2,930 2,429 Change 21% 21% Programs/Classes Attendance 117 129 117 129 #of Sessions 5 5 5 5 Aver.per session 23 26 23 26 ADULT SERVICES Information Questions 3,437 3,352 3,437 3,352 Average Daily 132 129 132 129 '/o Change 3% 3% Programs/Classes Attendance 15 26 15 26 #of Sessions 2 3 2 3 Aver.per session 8 9 8 9 Teen Programs 88 84 88 84 #of Sessions 4 4 4 4 Aver.per session 22 21 22 21 14 Tours/Group Visits Attendance 0 0 0 0 it of Sessions 0 0 0 0 Aver.per session 0 0 0 0 CHILDRENS SERVICES Information Questions 3,175 3,572 3,175 3,572 Average Daily 'f' 122 137 122 137 %Change -11% -11% Mother Goose on the Loose 80 0 80 0 #of Sessions 2 0 2 0 Aver.Per session 40 0 40 0 Bright Beginning Attendance 68 0 68 0 #of Sessions 2 0 2 0 Aver. Per session 34 0 34 0 Terrific Tots Attendance 55 0 55 0 #of Sessions 2 0 2 0 Aver. Per session 28 0 28 0 Rhyme Time Attendance 77 0 77 0 #of Sessions 3 0 3 0 Aver. Per session 26 0 26 0 Hooray for Pre-K Attendance 75 0 75 0 #of Sessions 4 0 4 0 Aver.Per session 19 0 19 0 Discovery Club Attendance 0 0 0 0 it of Sessions 0 0 0 0 Aver.per session 0 0 0 0 Tween Program Attendance 15 0 15 0 #of Sessions 1 0 1 0 Aver.per session 15 0 15 0 Family Storytime Attendance 232 579 232 579 #of Sessions 6 24 6 24 Aver.per session 39 24 39 24 Special Events Program Attendance 2,755 3,099 2,755 3,099 #of Sessions 8 7 8 7 Aver.per session 344 443 344 443 Group Visits to Library Attendance 0 30 0 30 #of Sessions 0 1 0 1 Aver.per session 0 30 0 30 15 SERVICES & OUTREACH Jul-15 Jul-14 FY 2015/16 FY 2014/15 BOOKMOBILE Items Borrowed(incl.renewals) 2,373 2,273 2,373 2,273 %Change 4% 4% Patrons Registered 1 0 1 0 ADULT LITERACY SERVICES Tutor Teams Matched 35 34 35 34 %Change 3% 3% Learners Waiting 3 0 3 0 Change 100% 100% Computer Literacy Participants 13 10 13 10 Volunteer Hours 75 76 75 76 BACK 2 BASICS ARCHIBALD #of Students 0 0 0 0 It of Sessions 0 0 0 0 #of Volunteer Hours 0 0 0 0 Special Program Att. 0 0 0 0 #of Sessions 0 0 0 0 Aver.Per session 0 0 0 0 BACK 2 BASICS BIANE 0 #of Students 0 0 0 0 #of Sessions 0 0 0 0 #of Volunteer Hours 0 0 0 0 Special Program Att. 0 0 0 0 #of Sessions 0 0 0 0 Aver.Per session 0 0 0 0 SCHOOL&COMMUNITY OUTREACH 0 0 0 0 #of Visits 0 0 0 0 VIRTUAL LIBRARY SERVICES Searches 6,059 6,540 6,059 6,540 Retrievals 191,034 119,686 191,034 119,686 Remote Access 279 731 279 731 Tutor.Com Use 92 62 92 62 Home Access 91 62 91 62 In-Library Use 1 0 1 0 Digital Books-Overdrive 3,065 2,650 3,065 2,650 Audio Downloads 1,159 890 1.159 890 eBook Downloads 1,906 1,760 1.906 1,760 Digital Books-OneClick+Enki 45 0 45 0 Freegal Music -Songs downloaded 861 0 861 0 Freegal Music -Songs streamed 1,898 0 1,898 0 Zinio Magazines-Checkouts 210 0 210 0 Website Hits 45,275 50,236 45,275 50,236 16 HOMEBOUND SERVICES Patrons Served 16 18 16 18 Materials Loaned 141 137 141 137 Visitor Hours Volunteered 14 7 14 7 17 STAFF REPORT F--- -. ^, vp • LIBRARY SERVICES DEPARTMENT ._ RANCHO Date: September 3, 2015 CUCAMONGA To: Rancho Cucamonga Library Board of Trustees From: Michelle Perera, Library Director Subject: STATUS OF 2015/2016 BUDGET RECOMMENDATION No recommendation. For information only. BACKGROUND/ANALYSIS Schedule A, titled "Revenue Report" is a report of all funds earned during the month(s) and is attached. It includes separate reports for Archibald Library revenue, Paul A. Biane Library revenue and combined revenues. Schedule B, titled "Balance Sheet FY 2015/2016" is a report balancing income vs. projections for the current fiscal year to date and is attached. Schedule C, titled "Library Expenditures 2015/2016" is an accounting of all funds expended in the current fiscal year and is attached. FISCAL IMPACT None. Respectfully bm fitted, Michelle Perera Library Director 18 Schedule A TOTAL LIBRARIES FINES MEDIA REF PHOTOCOPY PASSPORTS REVENUE REPORT & FEES RENTALS SERV. Jul-15 01-Jul $603.80 $234.86 $3.00 $0.00 $522.00 02-Jul $638.50 $291.47 $0.00 $0.00 $624.00 03-Jul $360.59 $280.06 $0.00 $0.00 $311.00 04-Jul $0.00 $0.00 $0.00 $0.00 $0.00 05-Jul $0.00 $0.00 $0.00 $0.00 $0.00 06-Jul $624.20 $394.02 $0.00 $8.00 $507.00 07-Jul $656.09 $307.84 $3.00 $206.06 $382.00 08-Jul $778.42 $278.59 $0.00 $0.00 $304.00 09-Jul $700.07 $268.16 $0.00 $287.00 $369.00 10-Jul $504.92 $256.71 $0.00 $0.00 $199.00 11-Jul $341.04 $184.34 $2.00 $0.00 $421.00 12-Jul $111.09 $78.93 $0.00 $106.00 $296.00 13-Jul $711.97 $270.60 $0.00 $0.00 $286.00 14-Jul $540.24 $261.82 $0.00 $0.00 $259.00 15-Jul $580.52 $291.66 $0.00 $0.00 $372.00 16-Jul $475.06 $270.84 $0.00 $0.00 $393.00 17-Jul $397.99 $272.22 $61.00 $32.00 $273.00 18-Jul $318.99 $253.94 $0.00 $0.00 $496.00 19-Jul $127.99 $78.72 $0.00 $0.00 $210.00 20-Jul $745.75 $307.36 $0.00 $20.00 $354.00 21-Jul $460.97 $266.43 $0.00 $0.00 $433.00 22-Jul $545.55 $319.72 $0.00 $576.29 $161.00 23-Jul $419.65 $195.14 $0.00 $0.00 $841.00 24-Jul $260.91 $290.74 $0.00 $0.00 $175.00 25-Jul $301.25 $195.41 $0.00 $0.00 $399.00 26-Jul $124.08 $141.65 $0.00 $0.00 $185.00 27-Jul $670.56 $344.91 $0.00 $642.34 $446.00 28-Jul $459.05 $256.24 $0.00 $7.70 $652.00 29-Jul $482.24 $276.87 $0.00 $0.00 $309.00 30-Jul $470.54 $257.19 $0.00 $10.00 $223.00 31-Jul $337.90 $252.34 $0.00 $0.00 $149.00 TOTALS: $13,749.93 $7,378.78 $69.00 $1,895.39 $10,402.00 July 2014 TOTALS $ 15,626.27 $8,408.27 $37.00 $1,352.41 $8,106.00 19 ARCHIBALD LIBRARY FINES MEDIA REF PHOTOCOPY PASSPORTS REVENUE REPORT & FEES RENTALS SERV. Jul-15 01-Jul $357.19 $117.27 $0.00 $0.00 $223.00 02-Jul $219.59 $130.59 $0.00 $0.00 $464.00 03-Jul $139.09 $126.18 $0.00 $0.00 $75.00 04-Jul $0.00 $0.00 $0.00 $0.00 $0.00 05-Jul $0.00 $0.00 $0.00 $0.00 $0.00 06-Jul $282.08 $188.90 $0.00 $8.00 $210.00 07-Jul $268.70 $149.73 $0.00 $185.36 $209.00 08-Jul $403.98 $165.17 $0.00 $0.00 $168.00 09-Jul $242.74 $130.34 $0.00 $0.00 $294.00 10-Jul $158.16 $129.84 $0.00 $0.00 $37.00 11-Jul $130.59 $82.16 • $2.00 $0.00 $99.00 12-Jul $111.09 $78.93 $0.00 $106.00 $296.00 13-Jul $253.13 $118.51 $0.00 $0.00 $112.00 14-Jul $290.19 $146.54 $0.00 $0.00 $148.00 15-Jul $329.58 $137.29 $0.00 $0.00 $50.00 16-Jul $250.93 $153.96 $0.00 $0.00 $157.00 17-Jul $179.35 $80.31 $61.00 $0.00 $149.00 18-Jul $180.54 $113.66 $0.00 $0.00 $173.00 19-Jul $127.99 $78.72 $0.00 $0.00 $210.00 20-Jul $270.94 $149.97 $0.00 $0.00 $186.00 21-Jul $184.89 $152.51 $0.00 $0.00 $148.00 22-Jul $184.50 $157.88 $0.00 $0.00 $74.00 23-Jul $280.10 $61.59 $0.00 $0.00 $422.00 24-Jul $98.17 $112.47 $0.00 $0.00 $150.00 25-Jul $177.05 $94.70 $0.00 $0.00 $100.00 26-Jul $124.08 $141.65 $0.00. $0.00 $185.00 27-Jul $291.03 $148.37 $0.00 $642.34 $62.00 28-Jul $201.80 $127.09 $0.00 $7.70 $367.00 29-Jul $237.25 $122.04 $0.00 $0.00 $148.00 30-Jul $281.35 $120.63 $0.00 $10.00 $161.00 31-Jul $154.89 $141.66 $0.00 $0.00 $99.00 TOTALS: $6,410.97 $3,658.66 $63.00 $959.40 $5,176.00 July 2014 TOTALS $7,077.18 $3,933.67 $28.00 $814.01 $4,172.00 • • • 20 BIANE LIBRARY FINES MEDIA REF PHOTOCOPY PASSPORTS REVENUE REPORT & FEES RENTALS SERV. Jul-15 01-Jul $246.61 $117.59 $3.00 $0.00 $299.00 02-Jul $418.91 $160.88 $0.00 $0.00 $160.00 03-Jul $221.50 $153.88 $0.00 $0.00 $236.00 04-Jul $0.00 $0.00 $0.00 $0.00 $0.00 05-Jul $0.00 $0.00 $0.00 $0.00 $0.00 06-Jul $342.12 $205.12 $0.00 $0.00 $297.00 07-Jul $387.39 $158.11 $3.00 $20.70 $173.00 08-Jul $374.44 $113.42 $0.00 $0.00 $136.00 09-Jul $457.33 $137.82 $0.00 $287.00 $75.00 10-Jul $346.76 $126.87 $0.00 $0.00 $162.00 11-Jul $210.45 $102.18 $0.00 $0.00 $322.00 12-Jul $0.00 $0.00 $0.00 $0.00 $0.00 13-Jul $458.84 $152.09 $0.00 $0.00 $174.00 14-Jul $250.05 $115.28 $0.00 $0.00 $111.00 15-Jul $250.94 $154.37 $0.00 $0.00 $322.00 16-Jul $224.13 $116.88 $0.00 $0.00 $236.00 17-Jul $218.64 $191.91 $0.00 $32.00 $124.00 18-Jul $138.45 $140.28 $0.00 $0.00 $323.00 19-Jul $0.00 $0.00 $0.00 $0.00 $0.00 20-Jul $474.81 $157.39 $0.00 $20.00 $168.00 21-Jul $276.08 $113.92 $0.00 $0.00 $285.00 22-Jul $361.05 $161.84 $0.00 $576.29 $87.00 23-Jul $139.55 $133.55 $0.00 $0.00 $419.00 24-Jul $162.74 $178.27 $0.00 $0.00 $25.00 25-Jul $124.20 $100.71 $0.00 $0.00 $299.00 26-Jul $0.00 $0.00 $0.00 $0.00 $0.00 27-Jul $379.53 $196.54 $0.00 $0.00 $384.00 28-Jul $257.25 $129.15 $0.00 $0.00 $285.00 29-Jul $244.99 $154.83 $0.00 $0.00 $161.00 30-Jul $189.19 $136.56 $0.00 $0.00 $62.00 31-Jul $183.01 $110.68 $0.00 $0.00 $50.00 TOTALS: $7,338.96 $3,720.12 $6.00 $935.99 $5,375.00 July 2013 TOTALS $8,221.43 $4,878.98 $0.00 $900.50 $3,271.00 21 Schedule B BALANCE SHEET Thru July 2015 FY 2015/2016 Revenues Earned Projected Loss/Gain Fines & Fees $13,750 $15,000 ($1,250) -8.3% Media Rentals $7,379 $7,500 ($121) -1.6% Sales/Services Fees $69 $67 $2 3.5% Passport Services $10,551 $7,750 $2,801 36.1% Private Contributions $0 $10,833 ($10,833) -100.0% Totals: $31,749 $41,150 ($9,401) -22.8% *Balance for Year through July 2015 ($9,401) 22 Schedule C CITY OF RANCHO CUCAMONGA Fiscal Year: 2016 GL Budget to Actual with Encumbrances Report Date: Jul 2015 Remaining Object Description Budget MTD Actual YTD Actual Encumbrance Balance "/o Revenue Accounts Key 1290000-Library Fund 4101 Property Taxes-CY Secured 3,490,120.00 6,329.26 6,329.26 0.00 3,483,790.74 99.81 4102 Property Taxes-CY Unsecured 89,930.00 23.27 23.27 0.00 89,906.73 99.97 4103 Property Taxes-PY Sec&Unsec 55,270.00 4,875.35 4,875.35 0.00 50,394.65 91.17 4105 Property Taxes-Supplemental 79,110.00 41,464.85 41,464.85 0.00 37,645.15 47.58 4106 Property Taxes-Unitary 26,440.00 0.00 0.00 0.00 26,440.00 100.00 4113 Property Tax-Post RDA Res 13lc 140,340.00 0.00 0.00 0.00 140,340.00 100.00 4312 Library Fines and Fees 180,000.00 13,749.93 13,749.93 0.00 166,250.07 92.36 4401 Interest Earnings, 63,750.00 0.00 0.00 0.00 63,750.00 100.00 4410 Media Rentals 90,000.00 7,379.08 7,379.08 0.00 82,620.92 91.80 4515 Information Service Fees 800.00 69.00 69.00 0.00 731.00 91.37 4565 Passport Processing Fees 75,000.00 8,319.00 8,319.00 0.00 66,681.00 88.90 4567 Passport Photo Fees 18,000.00 2,232.00 2,232.00 0.00 15,768.00 87.60 4570 Sale of Printed Materials 24,000.00 1,984.39 1,984.39 0.00 22,015.61 91.73 4740 Grant Income 20,000.00 0.00 0.00 0.00 20,000.00 100.00 4901 Other Revenue . 420.00 0.00 0.00 0.00 420.00 100.00 4907 Private Contributions Library 130,000.00 0.00 0.00 0.00 130,000.00 100.00 4909 RC Library Foundation Support 10,000.00 0.00 0.00 0.00 10,000.00 100.00 Total for Org Key 1290000: 4,493,180.00 86,426.13 86,426.13 0.00 4,406,753.87 98.07 Key 1291000-CA State Library 4740 Grant Income 25,000.00 0.00 0.00 0.00 25,000.00 100.00 8999 Transfer In From Fund Balance 860.00 0.00 0.00 0.00 860.00 100.00 Total for Org Key 1291000: 25,860.00 0.00 0.00 0.00 25,860.00 100.00 Key 1292000- Staff Innovatin Fd(Ca St Lib) 4401 Interest Earnings 2,820.00 0.00 0.00 0.00 2,820.00 100.00 4740 Grant Income 60,370.00 0.00 0.00 0.00 60,370.00 100.00 Total for Org Key 1292000: 63,190.00 0.00 0.00 0.00 63,190.00 100.00 Total for Revenue Accounts: 4,582,230.00 86,426.13 86,426.13 0.00 4,495,803.87 98.11 • • User:VGARCIA-Vivian Garcia Page: I Current Date: 08/20/2015 Report:GL_BA_MSTR_01_RC-GL: Budget to Actual with Encumbrances-By KeyObject Current Time: 15:52:02 23 CITY OF RANCHO CUCAMONGA Fiscal Year: 2016 GL Budget to Actual with Encumbrances Report Date: Jul 2015 Remaining Object Description Budget MTD Actual YTD Actual Encumbrance Balance Expense Accounts Key 1290601 - Library Fund 5000 Regular Salaries 340,620.00 9,712.72 9,712.72 0.00 330,907.28 97.14 5030 Fringe Benefits 153,890.00 0.00 0.00 0.00 153,890.00 100.00 5100 Travel and Meetings 10,000.00 0.00 0.00 0.00 10,000.00 100.00 5102 Training 2,000.00 0.00 0.00 0.00 2,000.00 100.00 5105 Mileage 1,300.00 0.00 0.00 0.00 1,300.00 100.00 5150 Office Supplies& Equipment 2,000.00 0.00 0.00 0.00 2,000.00 100.00 5160 Membership Dues 4,150.00 400.00 400.00 0.00 3,750.00 90.36 5200 Operations& Maintenance 7,200.00 0.00 0.00 0.00 7,200.00 100.00 5220 Cellular Technology 600.00 0.00 0.00 0.00 600.00 100.00 5300 Contract Services 112,304.43 ' 24,241.13 24,241.13 3,710.00 84,353.30 75.11 5400 Telephone Utilities 10,500.00 525.47 525.47 0.00 9,974.53 95.00 5402 Water Utilities 5,040.00 0.00 0.00 0.00 5,040.00 100.00 5403 Electric Utilities 70,050.00 0.00 0.00 0.00 70,050.00 100.00 5501 Admin./General Overhead 70,910.00 0.00 0.00 0.00 70,910.00 100.00 5703 Capital Lease Payment 5,619.84 0.00 0.00 0.00 5,619.84 100.00 Total for Org Key 1290601: 796,184.27 34,879.32 34,879.32 3,710.00 757,594.95 95.15 Key 1290603- Literacy Services 5000 Regular Salaries 52,170.00 1,603.57 1,603.57 0.00 50,566.43 96.92 5010 Part Time Salaries 55,890.00 1,336.83 1,336.83 0.00 54,553.17 97.60 5030 Fringe Benefits 33,520.00 0.00 0.00 0.00 33,520.00 100.00 5100 Travel and Meetings 500.00 0.00 0.00 0.00 500.00 100.00 5150 Office Supplies&Equipment 2,500.00 0.00 0.00 0.00 2,500.00 100.00 5160 Membership Dues 150.00 0.00 0.00 0.00 150.00 100.00 5200 Operations&Maintenance 5,300.00 0.00 0.00 0.00 5,300.00 100.00 5300 Contract Services 1,000.00 0.00 0.00 0.00 1,000.00 100.00 Total for Org Key 1290603: 151,030.00 2,940.40 2,940.40 0.00 148,089.60 98.05 Key 1290604- Bookmobile Services 5000 Regular Salaries 60,650.00 1,957.19 1,957.19 0.00 58,692.81 96.77 5010 Part Time Salaries 26,250.00 817.61 817.61 0.00 25,432.39 96.88 5030 Fringe Benefits 32,740.00 0.00 0.00 0.00 32,740.00 100.00 5105 Mileage 100.00 0.00 0.00 0.00 100.00 100.00 5150 Office Supplies& Equipment 550.00 0.00 0.00 0.00 550.00 100.00 5200 Operations& Maintenance 4,000.00 0.00 0.00 0.00 4,000.00 100.00 5220 Cellular Technology 1,010.00 0.00 0.00 0.00 1,010.00 100.00 Total for Org Key 1290604: 125,300.00 2,774.80 2,774.80 0.00 122,525.20 97.78 Key 1290605- Library Board of Tntstees 5100 Travel and Meetings 1,200.00 0.00 0.00 0.00 1,200.00 100.00 5160 Membership Dues 500.00 0.00 0.00 0.00 500.00 100.00 Total for Org Key 1290605: 1,700.00 0.00 0.00 0.00 1,700.00 100.00 Key 1290606-Archibald Library 5000 Regular Salaries 496,510.00 11,397.61 11,397.61 0.00 485,112.39 97.70 5010 Part Time Salaries 365,980.00 11,455.02 11,455.02 0.00 354,524.98 96.87 5030 Fringe Benefits 265,360.00 0.00 0.00 • 0.00 265,360.00 100.00 5100 Travel and Meetings 5,500.00 0.00 0.00 0.00 5,500.00 100.00 5105 Mileage 200.00 0.00 0.00 0.00 200.00 100.00 5150 Office Supplies& Equipment 7,500.00 0.00 0.00 0.00 7,500.00 100.00 5152 Computer Software 2,700.00 0.00 0.00 0.00 2,700.00 100.00 5160 Membership Dues 450.00 0.00 0.00 0.00 450.00 100.00 User:VGARCIA-Vivian Garcia Page:2 Current Date: 08/20/2015 Report:GL_BA_MSTR_0I_RC-GL:Budget to Actual with Encumbrances-By KeyObject Current Time: 15:52:02 24 CITY OF RANCHO CUCAMONGA Fiscal Year: 2016 GL Budget to Actual with Encumbrances Report Date: Jul 2015 Remaining Object Description Budget MTD Actual YTD Actual Encumbrance Balance 5200 Operations&Maintenance 254,080.48 28,195.56 28,195.56 83,830.50 142,054.42 55.90 5300 Contract Services 110,470.93 1,687.00 1,687.00 74,841.57 33,942.36 30.72 5703 Capital Lease Payment 2,240.66 0.00 0.00 0.00 2,240.66 100.00 Total for Org Key 1290606: 1,510,992.07 52,735.19 52,735.19 158,672.07 1,299,584.81 86.00 Key 1290607-Paul A.Biane Library 5000 Regular Salaries 630,400.00 18,053.32 18,05132 0.00 612,346.68 97.13 5010 Part Time Salaries 390,980.00 9,084.69 9,084.69 0.00 381,895.31 97.67 5030 Fringe Benefits 330,480.00 0.00 0.00 0.00 330,480.00 100.00 5100, Travel and Meetings 7,500.00 -839.10 -839.10 0.00 8,339.10 111.18 5105 Mileage 300.00 0.00 0.00 0.00 300.00 100.00 5150 Office Supplies&Equipment 10,000.00 108.50 108.50 0.00 9,891.50 98.91 5152 Computer Software 3,730.00 0.00 0.00 0.00 3,730.00 100.00 5160 Membership Dues 950.00 0.00 0.00 0.00 950.00 100.00 5200 Operations&Maintenance 292,551.21 21,470.57 21,470.57 83,718.81 187,361.83 64.04 5207 0&M/Capital Supplies 10,000.00 0.00 0.00 0.00 10,000.00 100.00 5215 0&M/Computer Equipment 3,380.00 0.00 0.00 0.00 3,380.00 100.00 5300 Contract Services 91,310.99 2,671.00 2,671.00 46,415.87 42,224.12 46.24 5605 Capital Outlay-Computer Equip5,000.00 0.00 0.00 0.00 5,000.00 100.00 5703 Capital Lease Payment 4,952.59 0.00 0.00 0.00 4,952.59 100.00 Total for for Org Key /290607: 1,781,534.79 50,548.98 50,548.98 130,134.68 1,600,851.13 89.85 Key 1290608-Virtual Library 5000 Regular Salaries 29,280.00 576.72 576.72 0.00 28,703.28 98.03 5030 Fringe Benefits 13,760.00 0.00 0.00 0.00 13,760.00 100.00 5200 Operations&Maintenance 143,580.00 58,703.78 58,703.78 0.00 84,876.22 59.11 5300 Contract Services6,000.00 0.00 0.00 0.00 6,000.00 100.00 Total for Org Key 1290608: 192,620.00 59,280.50 59,280.50 0.00 133,339.50 69.22 Key 1291602-CA STATE LIBRARY 5100 Travel and Meetings 5,000.00 0.00 0.00 0.00 5,000.00 100.00 5200 Operations&Maintenance 10,000.00 0.00 0.00 0.00 10,000.00 100.00 5300 Contract Services 10,000.07 0.00 0.00 0.07 10,000.00 100.00 5501 Adniin./General Overhead 860.00 0.00 0.00 0.00 860.00 100.00 Total for Org Key 1291602: 25,860.07 0.00 0.00 0.07 25,860.00 100.00 Key 1292602- Staff Innovatn Fnd(CA St Lib) 5010 Part Time Salaries 15,000.00 0.00 0.00 0.00 15,000.00 100.00 5030 Fringe Benefits 1,230.00 0.00 0.00 0.00 1,230.00 100.00 5100 Travel and Meetings 25,000.00 0.00 0.00 0.00 25,000.00 100.00 5200 Operations&Maintenance 10,000.00 2,700.00 2,700.00 0.00 7,300.00 73.00 5300 Contract Services 10,000.00 0.00 0.00 0.00 10,000.00 100.00 5501 Admin./General Overhead 1,240.00 0.00 0.00 0.00 1,240.00 100.00 Total for Org Key 1292602: 62,470.00 2,700.00 2,700.00 0.00 59,770.00 95.67 Total for Expense Accounts: 4,647,691.20 205,859.19 205,859.19 292,516.82 4,149,315.19 89.27 • User:VGARCIA-Vivian Garcia Page:3 Current Date: 08/20/2015, Report:GL_BA_MSTR_OI_RC-GL:Budget to Actual with Encumbrances-By KeyObject Current Time: 15:52:02 25 STAFF REPORT LIBRARY SERVICES DEPARTMENT ,k RANCHO Date: September 3, 2015 C,UCAMONGA To: Rancho Cucamonga Library Board of Trustees From: Michelle Perera, Library Director By: Renee Tobin, Library Services Manager Subject: Update to Library Patron Policy RECOMMENDATION Accept the proposed change to seating in the Teen Rooms at both libraries. BACKGROUND/ANALYSIS The Library has long had a policy that limited seating in the children's rooms to children below age 15 and their parents and guardians. This update will bring similar limits to seating by teens, their parents, guardians and siblings for the teen spaces at the libraries. FISCAL IMPACT None. Respectful) submitted, /? f7Lc Michelle Perera Library Director 26 CITY OF RANCHO CUCAMONGA LIBRARY PATRON POLICY (OMY POLICY NO.: " / PAGE 1 OF 10 I` _ 14 EFFECTIVE: 6/1/95 RANCHO# REVISED: 10/10/02 CUCAMONGA REVISED: 4/7/11 LIBRARY SERVICES • PURPOSE: The purpose of this policy is to ensure that the rights of an individual to use the Rancho Cucamonga Public Library are not abridged or denied; to set guidelines for staff to structure their response to inappropriate behavior; and to ensure the safety of staff when working with disruptive patrons. The library policy includes I)rules of conduct,2)a safety policy 3)required staff support and 4) notification of Library Director. The appendices include Rules of Conduct,Tips for Dealing with Problem Patrons and sample complaint form from the Complaints--Service Policy. RULES OF CONDUCT: Appendix A is a list of the Rules of Conduct for the Rancho Cucamonga Public Library. All staff should follow the same procedures,since they can't call on a supervisor every time. Call on another staff member to verify your opinions or to verify the rules you are quoting to a disturbed patron. SAFETY POLICY: Always approach a potential problem patron with a backup employee. Never approach alone. Police can't always arrive immediately. When confronted with a weapon, clear the area and call the police immediately. If patrons are fighting, get out of the way. Get other persons out of the way too. Don't let anyone intercede. Call the police. If a patron complains about another person and you can't verify the complaint,suggest that the patron might want to move to another area of the library while you keep the other person under observation. 27 Library Patron Policy • Page 2 of 10 STAFF SUPPORT: Peer support increases morale and lessens stress. Adopt a team approach. You can't rely on one lead person, since that person mdy not be there at the time of the emergency. As soon as a patron appears that you believe might be a possible danger: *Don't make eye contact with the patron. *Alert another staff member as soon as possible.The staff person you contacted is to alert other staff in the building and serve as your "back up" person. *Never speak with the patron alone. If you need to make contact, bring your back up staff person with you. In interacting with a problem patron, inform a paranoid patron beforehand what you will do, such as, "Let me bring another staff person over to help us with this problem..." The other staff person can say "Is there something we can do to help?" • After an incident with a problem patron, a staff meeting is important to discuss the experience. It makes a person feel better and is instructional to others. Refer to Appendix B, Tips on Dealing with the Problem Patron for additional information. NOTIFICATION OF LIBRARY DIRECTOR: Write a detailed report for the Library Director as soon as possible after any incident. Note the time, date, description of patron, nature of the incident including conversation, actions and witnesses. • • 28 Library Patron Policy Page 3 of 10 Appendix A RULES OF CONDUCT The purpose of these rules is to foster a quiet and orderly atmosphere conducive to every patron's exercise of their constitutionally protected interest in receiving and reading written communications. The rights of an individual to use of the Rancho Cucamonga Public Library should not be abridged or denied. To guarantee these rights for all persons, no library patron shall engage in behavior prohibited by the following rules of the Board of Library Trustees. In addition,on the premises of the Rancho Cucamonga Public Library,the violation of any federal or state statutes or local ordinances will also be regarded as a violation of library rules. The rules that follow are cited by way of illustration and not limitation. PERSONS IN APPARENT VIOLATION OF FEDERAL,STATE OR LOCAL LAW ARE TO BE REPORTED TO THE POLICE BY THE HIGHEST RANKING STAFF MEMBER PRESENT AND LEGAL ACTION MAY ALSO BE TAKEN THROUGH THE FILING OF A COMPLAINT. On library premises, no person shall: 1. Commit an assault, or'an assault and battery upon any person. 2. Engage in any fight. 3. Commit the offense of larceny by taking any property not his/her own. 4. Knowingly destroy, damage, deface or remove any property not his/her own. 5. Engage in any indecent or obscene conduct or make any indecent exposure of his/her person. 6. Use, give away or sell any controlled substances. 7. Bring a firearm or a concealed weapon into the.library. PERSONS WHO VIOLATE THE ABOVE RULES ARE SUBJECT TO THE WITHHOLDING OF LIBRARY PRIVILEGES AS FOLLOWS: FIRST OFFENSE: LIBRARY PRIVILEGES WILL BE REVOKED FOR ONE YEAR Also in accordance with this library's rules, no person on library premises shall: 8. Be intoxicated and endanger directly the safety of another person or of property. 9. Be present with the ability to walk, talk or see significantly impaired by the use of any controlled substance; this rule shall not be construed to apply to a person whose faculties have been impaired by medication prescribed by a physician and taken as directed. 10. Remain in the building after its regular closing hours after being told to leave by a staff • 29 Library Patron Policy Page 4 of 10 member. 11. Persist in disturbing the public peace and quiet by loud or aggressive conduct. 12. Knowingly harass any member of public or library staff("Harass" is defined as any repeated nonverbal conduct which is specifically intended to frighten,embarrass,or anger the person or persons who are the object of such conduct or which the person accused has reason to know is likely to produce such reactions,or as any repeated verbal communication which,by its very utterance, inflicts injury or tends to incite an immediate breach of the peace). 13. Loiter on the premises of the library under circumstances that warrant alarm for the safety or health of any person or property in the vicinity, such as being one of a group of people threatening, making threatening gestures at or otherwise menacing persons in the area. 14. Summon, without any good reason therefore, by telephone or otherwise, the police or fire department or any public or private ambulance. PERSONS WHO VIOLATE THE ABOVE RULES ARE SUBJECT TO TILE WITHHOLDING OF LIBRARY PRIVILEGES AS FOLLOWS: FIRST OFFENSE: THE PERSON MUST LEAVE THE LIBRARY FOR THE REST OF THE DAY SECOND OFFENSE: LIBRARY PRIVILEGES WILL BE REVOKED FOR ONE MONTH SUBSEQUENT OFFENSES: LIBRARY PRIVILEGES WILL BE REVOKED FOR ONE YEAR In addition, it is the policy of the Rancho Cucamonga Public Library: l5. To require that patrons wear shirts and shoes at all times in the library. WILL BE ASKED TO LEAVE LIBRARY UNTIL CLOTHED PROPERLY. 16. To prohibit the disturbance of other library patrons and interference with other library patrons' use of the facilities through extremely poor personal hygiene. WILL BE ASKED TO LEAVE LIBRARY UNTIL SITUATION IS CORRECTED. 17. To prohibit the consumption and/or possession of alcoholic beverages in library building or on the grounds of library buildings. ONE WARNING, THEN WILL BE ASKED TO LEAVE LIBRARY FOR THE DAY. 18. To prohibit smoking. ONE WARNING, THEN WILL BE ASKED TO LEAVE LIBRARY FOR THE DAY. 19. To prohibit the use of bicycles, roller skates and skateboards in the library. Bicycles may not be brought into the library building. ONE WARNING, THEN WILL BE ASKED TO LEAVE LIBRARY FOR THE DAY. 20. To ban animals from the library except for service animals for the handicapped. ONE WARNING,THEN WILL BE ASKED TO LEAVE LIBRARY FOR THE DAY. 21. To prohibit all campaigning, petitioning, interviewing, survey-taking,soliciting or sales, or other speech or conduct, which results in the disruption of library activities or the environment necessary for the practice of such activities. Exceptions to this rule may be made by the Director when such activity is to be undertaken for purposes of benefit to the 30 Library Patron Policy Page 5 of 10 library. ONE WARNING, THEN WILL BE ASKED TO LEAVE LIBRARY FOR THE DAY. 22. To prohibit the use of the library facility for conducting a business or providing client services. ONE WARNING, THEN WILL BE ASKED TO LEAVE LIBRARY FOR THE DAY. 23. To prohibit gambling, on library property. ONE WARNING,THEN WILL BE ASKED TO LEAVE LIBRARY FOR THE DAY. 24. To prohibit the disturbance of the peace through the use of photography, film or television equipment without the permission of the Director. ONE WARNING, THEN WILL BE ASKED TO LEAVE LIBRARY FOR THE DAY. 25. To prohibit the presence of library users in library offices and other non-public areas,unless accompanied by a library staff member or through prior arrangement with the Manager or his/her designee. ONE WARNING,THEN WILL BE ASKED TO LEAVE LIBRARY FOR THE DAY. 26. To ban conversation and other sounds in louder volume than the general noise level of the area of the building at the time. Loud or boisterous behavior, running and foul or abusive language will not be tolerated. ONE WARNING,THEN WILL BE ASKED TO LEAVE LIBRARY FOR THE DAY. 27. To restrict seating in the Children's Room to children below age 15 and the their parents/guardians who accompany them. Exception is made for the Study Room and the Typing Room. ONE WARNING, THEN WILL BE ASKED TO LEAVE LIBRARY FOR THE DAY. 27. a. To restrict seating in the Teen Room to teenagers and their parents/guardians/siblings who accompany them. Exception is made for the Study Rooms located in and adjacent to each Teen Room. ONE WARNING, THEN WILL BE ASKED TO LEAVE LIBRARY FOR THE DAY. 28. To require that audio equipment be operated at a volume which does not disturb others. ONE WARNING,THEN WILL BE ASKED TO LEAVE LIBRARY FOR THE DAY. 29. To prohibit patrons from putting their feet on library furniture. ONE WARNING, THEN OUT FOR THE DAY. 30. To prohibit patrons from sleeping in the library. ONE WARNING, THEN OUT FOR THE DAY. "Warnings" are to cumulate on a daily or per offense basis. Repeat offenders of the above rules will be asked to produce identification and may be barred from the library. Suspension of library privileges which extend beyond 30 days must be approved by the Library Board. The affected individual(s) has the right to a hearing before the Board in order to protect his or her rights to due process. Notwithstanding the foregoing provisions, any person may, without prior notice or warning, be immediately removed from the Rancho Cucamonga Public Library if his or her presence or conduct on the premises poses an immediate and imminent danger to any person or property on such premises. 31 Library Patron Policy Page 6 of 10 Appendix B TIPS ON DEALING WITH THE PROBLEM PATRON WHEN CALLING THE POLICE: The police are the most often called upon resource. If a crime is occurring when you call,say: "I am reporting a crime in progress." Have your library's name and address listed by the phone(these can be forgotten under stress). For emergencies,dial 911. To contact the Dispatch Division of Police for assistance,dial 941-1488. Your most important role is as a witness. Please notice and jot down appearance of suspect;clothing worn; direction of flight; etc. DISCIPLINING IN MINOR DISTURBANCES: Minor disturbances,such as excessive noise,unacceptable language,etc.,can be handled by the staff. (Two warnings, and expulsion is the normal procedure, but steps can be omitted depending on the nature and severity of the disturbance.) Delivering the first warning: *Identify yourself to the offenders and politely explain that they are creating a disturbance to others. *Try to determine the leader of any group and focus on him or her. *Impress upon them that this is unacceptable behavior as it is disturbing other patrons. Delivering the second warning: *Clearly state this constitutes a second warning and that there will be no third warning--that if it is necessary to speak with them again, it will be to ask them to leave. *Impress upon them that all members of the group will be asked to leave as you have no way of knowing how many are actually creating the disturbance. Handling the expulsion: ' 32 Library Patron Policy Page 7 of 10 *Do not be drawn into a debate with patrons at this point. *If they refuse to leave, inform them you must call the police. *If necessary,call the police at 941-1488 or in an emergency or critical situation,dial 911. Explain the situation and ask for help. *The Library Director may request the Board to expel a continuous offender from the library for a specified period of time. DEALING WITH DISTURBED OR HOSTILE PROBLEM PATRONS: Assessing the situation: If a patron's behavior or appearance is bizarre but not seriously objectionable: *Keep the patron under observation. *If a patron complains, be sympathetic to the complainant but explain the library is a public building and suggest he or she move to another table while you continue to observe. Handling the expulsion: *Any dangerous or extremely disturbed person should not be approached, but the police should be called immediately. *Any patrons exhibiting prohibited inappropriate behavior may be asked to leave immediately, depending on the seriousness of the situation. Don't hesitate to call police for support. *Do not approach any such patron alone, but always take a colleague along for support. *Be authoritative, non-accusatory, calm, firm, direct and honest, repeating your request several times if necessary. *If you are expelling the patron, use words to this effect: "Your behavior is inappropriate for the library. You'll have to leave." *Never touch such patrons, or turn your back on them suddenly. *Do not block the offending persons path of exit. *If the patron refuses to leave or returns the same day, call the police. *Your protection and that of patrons is foremost--give in when necessary to protect 33 Library Patron Policy Page 8 of 10 yourself and the public. Example: In the event of theft, if the patron threatens to physically accost you or other patrons, let the patron leave and immediately contact the police. *Advise the supervising librarian to the situation, as well as other departments. Have backup as a witness and for support. *If confronted by a weapon or a fight, keep away and attempt to clear the area of other patrons. *Never make eye contact with such a patron unless you plan on talking to him or her. HANDLING MAJOR DISTURBANCES: In general, the person in charge is the one who calls the police. However, if any staff member observes a situation in which a patron or another staff member appears to be in danger of physical injury from a hostile patron, he or she should immediately call the police directly; administration or the supervising librarian should be informed of action. DEALING WITH SEXUAL DEVIANTS: In general,the person in charge is the one who calls the police. Inappropriate behavior ranges from the obvious case of exposure to more subtle behavior such as peepers and self fondling. The police should be called to deal with these suspects. Identify the subject, be prepared to describe him/her and behavior and notify police. Should you as an employee feel threatened by a patron,regardless of whether your Supervisor feels it appropriate to call the police, you have the right as a citizen to phone the police, report the situation and ask for support. Such occurrences should be reported to the Library Director for information. DEALING WITH THE ELDERLY AND LONELY: You may feel conflicting emotions in handling these people. "Should I feeta responsibility to them? Yet I can't let them monopolize me." The aged usually have multiple losses (sensory, family, financial, social, meaningfulness). This situation causes anger, depression and fear. It can make them demanding and helpless. Try to make them feel self-sufficient. Don't treat them patronizingly --they are not children. If they start monopolizing you, set a time limit initially. Tell them this, so they won't feel rejection. Do it positively,by saying, "It will be nice to talk with you for the next 5 minutes (or whatever)before I have to return to the desk." After the time has passed, say good-bye and that you look forward to seeing them again. The quality rather than the quantity of time you give them is most important. TIPS ON DEALING WITH CHILDREN AND ADOLESCENTS: Give them choices of action, but remain firm. Set limits, but don't be repressive. They are getting 34 Library Patron Policy Page 9 of 10 conflicting guidance on behavior from various institutions. Don't tell them what to do, but give choices. Remain objective in confrontations. Libraries can be used as hangouts. It is hard to motivate a group to behave. Determine the leader's name and focus on him or her. Get him or her aside and talk over the problem. Again,offer choices, not demands (such as "shape up or leave"). Be firm and consistent. Separate groups to different tables before asking anyone to leave. A sliding scale of penalties can be found under Rules of Conduct, Appendix A. WORKING WITH THE ANGRY PATRON: Anger is often momentary. Abusive language may be involved. Empathize with angry patrons and show you are listening to them. Show your interest and understanding,but don't give the appearance of passivity. Hold yourself erect and proud. Be non-critical. Respond with, "You sound angry" or "You must feel badly about this," or "I know the feeling, but this is one of the rules." This empathy helps them resume a reasonable attitude after they vent. Be willing to supply the name of your supervisor,the name of the supervisor of the Division or the Director of the Library. Remember,you are getting fallout from their frustration with other agencies. If they persist, offer them the opportunity to speak to the Librarian in charge or to put their complaint in writing using the Library Comment Form to receive a response from the Library Director. HANDLING VERBAL ABUSE AND OBSCENE PHONE CALLS: These people vent anger with words rather than physically. The abuse is not personally directed at you. To an obscene or abusive phone caller,respond with "Fin not going to listen to this;I am going to hang up" and do so. In-person anger will create a scene, so other staff should stand nearby. Staff should approach you and say, "I heard all this noise and wonder if I can help." This makes the patron feel less powerful. Call the police if necessary. Recount the affair to another staff person to relieve your stress. OTHERS: Another difficulty comes with starrers, since you can't prove they aren't just daydreaming. If someone complains,have the complainer move to another table. Keep the starrer under observation. You may have to ask him or her to leave eventually,citing inappropriate behavior and lack of use of the library as reasons. A minimally disturbed patron can sometimes be deflected by your being assertively helpful,such as by asking, "Do you want a book?" or"How can we help you find what you want?" The patron may have no response and may move away on his own initiative. 35 • Library Patron Policy Page 10 of 10 SUMMARY FOR DEALING WITH PROBLEM PATRONS 1. If your judgment suggests the police need to be called,dial 911 in an emergency or 941-1488 in a non-emergency. 2. Alert another staff person if a patron is acting in a strange manner. Never speak with disturbed patrons by yourself. 3. Never touch them. Don't make eye contact unless you mean to speak to them. Hold yourself erect and proud. 4. Take the person aside, whenever possible, so as not to embarrass him or her. 5. Be calm, impersonal, and authoritative. Don't show exasperation or fear. 6. Set limits and stick to them. 7. Repeat your request slowly as many times as is necessary. 8. • Don't argue with outrageous statements; don't discuss a patron's delusions with him/her. 9. Be simple and explicit. Mention the behavior that is causing the problem. 10. . Offer a choice of action, even if only to say "please abide by our rules or leave." I I. Avoid humor or personal remarks. • 12. Be considerate -- the risk of violence will decrease. 13. If you must ask someone to leave, a good standard phrase is, "This is inappropriate behavior for the library; you will have to leave.". 14. Behavior that is bizarre but harmless can be ignored but kept under observation. 15. If a person behaves in a threatening or highly bizarre manner, clear the area around him or her, especially if children arc present, and call the police. Write a detailed report for the Library Director as soon as possible after any incident. Note the time, date, description of patron, nature of the incident including conversation, actions and witnesses. 36