HomeMy WebLinkAbout2015/10/01 - Agenda Packet - Library Board of Trustees/ . _ --
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LIBRARY BOARD OF TRUSTEES
IS
M
AGENDA
CITY OF RANCHO CUCAMONGA
REGULAR MEETING
First Thursday
6:00 p.m.
October 1, 2015
Council Chambers
City of Rancho Cucamonga
10500 Civic Center Drive
Rancho Cucamonga, California 91730
City Council Members
L. Dennis Michael, Mayor
Sam Spagnolo, Mayor Pro Tem
William J. Alexander, Council Member
Lynne B. Kennedy, Council Member
Diane Williams, Council Member
***
Board Members
Janet Temkin, President
Robert Coberly, President Pro Tem
Christine DeVries, Member
Luella G. Hairston, Esq. Member
Sarah Tompkins, Member
DECLARATION OF POSTING OF AGENDA
Vivian Garcia states and declares as follows:
I presently am and at all times mentioned herein have been, the Senior Administrative
Secretary of the Rancho Cucamonga Public Library. Acting in that capacity on
_get . oT-5, , at TY) pin , I posted a true and correct copy of
the Li vary Board of Trustees meeting agethda dated QST' 1, ?0/S to be
held in the Council Chambers located at 10500 Civic Center Drive, Rancho
Cucamonga.
I declare under penalty of perjury that the foregoing is true and correct and that this
declaration was executed on 9.23--15 , at Rancho Cucamonga.
City of Rancho Cucamonga
By: UIQ
Vivian Garcia
Senior Administrative Secretary
City of Rancho Cucamonga
LIBRARY BOARD OF TRUSTEES AGENDA
�'.•f J OCTOBER 1, 2015
RANCHO
CUCAMONGA .
A. CALL TO ORDER
1. Roll Call: Coberly , DeVries , Hairston
Temkin and Tompkins
B. PUBLIC COMMUNICATIONS
This is the time and place for the general public to address the Library
Board of Trustees on any item listed on the agenda. State law prohibits
the Library Board from addressing any issue not previously included
on the Agenda. The Board may receive testimony and set the matter
for a subsequent meeting.
Comments are to be limited to five minutes per individual or less, as
deemed necessary by the Chair, depending upon the number of
individuals desiring to speak. All communications are to be addressed
directly to the Board, not to the members of the audience. This is a
professional business meeting and courtesy and decorum are
expected. Please refrain from any debate between audience and
speaker, making loud noises or engaging in any activity which might
be disruptive to the decorum of the meeting.
C. CONSENT CALENDAR
The following Consent Calendar items are expected to be routine and
non-controversial. They will be acted upon by the Library Board of
Trustees at one time without discussion.Any item may be removed by
a Member or member of the audience for discussion.
1. Consideration to approve Minutes of: September 3, 2015.
D. LIBRARY DIRECTOR'S STAFF REPORTS
The following items do not legally require any public testimony,
although the President may open the meeting for public input.
1. Consideration and discussion regarding Library Status Report. The
oral reports will be presented by staff.
a. Consideration and discussion regarding general
announcements. The oral report will be presented by
Michelle Perera, Library Director.
1
` r y LIBRARY BOARD OF TRUSTEES AGENDA
�. 2
fib- J OCTOBER 1, 2015
RANCHO
CUCAMONGA
b. Consideration and discussion regarding a review of
Library statistics. The oral report will be presented by
Michelle Perera, Library Director.
2. Consideration and discussion regarding Library Budget Report. The
report will be presented by Michelle Perera, Library Director.
3. Consideration and discussion regarding Children's Services. The oral
report will be presented by Angelica Trummell, Children's Services
Supervisor.
4. Consideration and discussion regarding Archibald Library. The oral
report will be presented by Margaret Hatanaka, Adult Services
Supervisor.
5. Consideration and discussion regarding Paul A. Biane Library. The
oral update will be presented by Cara Vera, Senior Librarian.
E. BOARD BUSINESS
The following items have been requested by the Library Board of
Trustees for discussion. They are not public hearing items, although
the President may open the meeting for public input.
1. Consideration and discussion regarding Board announcements.
(Comments to be limited to 3 minutes per Board Member.)
2. Consideration and discussion regarding update to the Library Patron
Policy. The oral update will be presented by Brian Sternberg,
Assistant Library Director.
3. . Consideration and discussion regarding Library Holds process and
fees. The oral update will be presented by Brian Sternberg, Assistant
Library Director.
4. Consideration and discussion regarding overview of Library fines and
fees. The oral update will be presented by Brian Sternberg, Assistant
Library Director.
F. IDENTIFICATION OF ITEMS FOR THE NEXT
MEETING
This is the time for the Library Board of Trustees to identify the items
they wish to discuss at the next meeting. These items will not be
discussed at this meeting, only identified for the next meeting.
2
LIBRARY BOARD OF TRUSTEES AGENDA
L�.• OCTOBER 1, 2015 3
RANCHO
CUCAMONGA
G. ADJOURNMENT
I, Vivian R. Garcia, Library Administrative Secretary of the City of
Rancho Cucamonga, or my designee, hereby certify that a true,
accurate copy of the foregoing agenda was posted on Wednesday,
September 23, 2015, seventy two (72) hours prior to the meeting per
Government Code 54954.2 at 10500 Civic Center Drive.
3
•
STAFF REPORT
LIBRARY SERVICES DEPARTMENT
RANCHO
Date: October 1, 2015 CUCAMONGA
To: Rancho Cucamonga Library Board of Trustees
From: Michelle Perera, Library Director
Subject: APPROVAL OF MINUTES
RECOMMENDATION
Approval of the minutes of the regular meeting of September 3, 2015.
BACKGROUND/ANALYSIS
Attached, please find the minutes for the regular meeting of the Library Board of Trustees taken and
compiled by Library Technician Carol Durkel.
FISCAL IMPACT
None.
Respectfully submitted,
Michelle Perera
Library Director
• 4
CITY OF RANCHO CUCAMONGA
LIBRARY BOARD OF TRUSTEES
A. CALL TO ORDER
The regular meeting of the Library Board of Trustees was held on Thursday, September 3, 2015,
in the Council Chambers at City Hall, located at 10500 Civic Center Drive, Rancho Cucamonga,
California. The meeting was called to order at 6 p.m. by President Janet Temkin. Present were
Members Coberly, DeVries, and Hairston. Tompkins was absent.
Also present were: Michelle Perera, Library Director, Brian Sternberg, Assistant Library Director,
Renee Tobin, Library Services Manager, Cara Vera, Senior Librarian, Margaret Hatanaka, Adult
Services Supervisor, Angelica Trummell, Biane Library Children's Services Supervisor and Carol
Durkel, Library Technician. Lori Sassoon, City of RC Deputy City Manager for Administrative
Services representing the West-side Parks and Lighting District Measure A.
B. PUBLIC COMMUNICATIONS
There were none.
C. PUBLIC PRESENTATION
Cl. Presentation and discussion update on West-side Parks and Lighting District by
Lori Sassoon, Deputy City Manager/Administrative Services.
A PowerPoint presentation and flyers were distributed concerning Measure A.
Lori Sassoon, Deputy City Manager/Administrative Services answered questions from the Board
regarding a lawsuit which challenged the City Attorney's Analysis of Measure A which was denied
by the judge, whether there was a Survey conducted and how much the Special Election was going
to cost the City — yes, there was a survey earlier this year and the cost is estimated at $100,000
Sassoon answered.
D. CONSENT CALENDAR
Dl. Consideration to approve Minutes of August 6, 2015.
MOTION: Moved by Member Hairston to approve the minutes, seconded by Member DeVries.
Motion carried 4-0-1 (with Tompkins absent).
******
E. LIBRARY DIRECTOR'S STAFF REPORTS
El. Consideration and discussion regarding the Library Status Report. The oral reports will be
presented by staff.
5
Library Board Minutes
September 3, 2015
Page 2
a. Consideration and discussion regarding general announcements. The oral report
will be presented by Michelle Perera, Library Director
Library Director Perera mentioned the new Strategic Services Plan (SSP) deadline was September
30th - a future meeting could include a discussion session with the Board for feedback. There will
be an added component in the SSP which will include Library staff contributions and goals.
Michelle Perera, Library Director, presented an oral update on the Biane Library second floor.
Bids by contractors are due mid-September and there were a lot of them showing interest in the
project attending the pre-bid open house. Consideration of schedule for construction during off
hours of the Library and Theater from about 8pm—8am so as not to disrupt services unless it alters
numbers significantly then we will have to re-negotiate.
Wanted to make Board aware of recent activity at Berkeley Public Library getting media attention with the
resignation of the Library Director concerning the weeding practices of the library. Director Perera
reiterated that the Rancho Public Library has a good collection development policy and that we are not a
research library and not an archive but a popular materials library and we want to keep our collection fresh
so there needs to be some weeding in order to keep the collection current and in good condition since
shelving space is limited and that most of the collection would be in circulation.
b. Consideration and discussion regarding a review of Library statistics. The oral
report will he presented by Michelle Perera, Library Director.
Library Director Perera reviewed the Library statistics spreadsheets beginning on page 9.
E2. Consideration and discussion regarding the Library Budget Report. The report will be
presented by Michelle Perera, Library Director.
Library Director Perera stated digital services continue to be very popular and we will continue to
enhance our downloadable eBooks collection to meet public demand.
President Temkin asked about Tutor.com statistics being relatively low and the reason being it was
during the summer months, it continues to be very popular servicing elementary school through
college age patrons. Although it is an expensive program, it is well worth it as it gets much usage.
Library Director Perera reviewed the budget spreadsheets with the Board. Member Coberly asked
about photocopy figures on page 16 since there are some large entries on some days.
Library Director Perera stated that these are due to when staff inputs the intake from public copiers.
E3. Consideration and discussion regarding the Children's Services. The oral report will be
presented by Renee Tobin, Library Services Manager.
Renee Tobin, Library Services Manager, spoke about the Play and Learn Workshops which were
just held at the Archibald Library. Back to Basics Tutoring will start soon at both locations with
many students signed up and about 90 Tutors volunteering. Both Libraries will be very busy now
that school has started.
6
Library Board Minutes
September 3, 2015
Page 3
Renee and Angelica will be attending a Play Summit at the Sacramento Public Library next
weekend which is the second time for the event. They will be speaking on the "Transformative
Effect of Bringing Play to Our Library" using the opportunity to promote the Play&Learn IslandsT'.
E4. Consideration and discussion regarding Archibald Library. The oral report was presented
by Margaret 1-latanaka, Adult Services Supervisor.
Margaret Hatanaka, Adult Services Supervisor, stated as part of the effort to increase adult
programming at the Libraries, there will be a water-wise gardening program presented by the
Cucamonga Valley Water District (CVWD) at the Archibald Library tonight 6pm. Also the San
Bernardino County Sheriffs Department will hold a Parks and Public Safety presentation on
Saturday, September 19 at 1pm at the Archibald Library.
E5. Consideration and discussion regarding Paul A. Biane Library. The oral report was
presented by Cara Vera, Senior Librarian.
Cara Vera, Senior Librarian, stated that on September 18th we will have the Hispanic Heritage
Cultural Arts Night 7pm. Flyers and tickets were distributed. The event will include a live Latin
Jazz and Salsa band, Flamenco dance performers, crafts and activities for the whole family.
F. BOARD BUSINESS
FI. Consideration and discussion regarding Board announcements. The oral report will be
presented by staff.
Library Director Perera reminded the Board of the upcoming California Library Association
Conference and asked them to please e-mail her if they would like to attend. She recommended a
program on Advocacy on Thursday, November 5th, with other programs on Friday and Saturday.
If the Board wants other recommendations from Michelle, they should email her.
F2. Consideration and discussion regarding an update to the Library Patron Policy in response
to the Archibald teen incident presented by Renee Tobin, Library Services Manager.
Michelle Perera, Library Director, started by giving the Board an update on the recent incident at the
Archibald Library with the attempted sexual solicitation by a male to a boy. With the boy's commendable
response of alerting Library staff and the quick response by three police squad cars, the suspect was
quickly arrested. He made bail and continued his criminal behavior a few days later in a library in San
Diego County which is his residence, his parents reside locally. He was re-arrested with bail set at a
quarter of a million dollars.To summarize,we were fortunate that the young man propositioned was not
harmed due to his good judgment and the immediate response by staff and the Sheriffs department.
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Library Board Minutes
September 3, 2015
Page 4
This is something that should not happen at our Library and one of the things we're planning is
training for the staff by the Sheriffs department on recognizing and observing deviant behavior,
and how to be aware to help prevent future incidents. Also an update to the Patron Policy which
included restricting seating in the Teen area to teens and family members with the exception of
Study Rooms in the Teen area. Board members responded with comments on some wording which
needed changing. The Board approved the revisions as presented with a few revised language.
Approval of revised Library Patron Policy with aforementioned changes.
MOTION: Moved by Member Hairston, seconded by Member Coberly. Motion carried 4-0-1
(with Tompkins absent).
P3. Consideration and discussion regarding the Library Holds process and fees.
A PowerPoint presentation was given by Brian Sternberg, Assistant Library Director.
After some discussion,Member Coberly commented he thought the numbers were insignificant and that
he was suggesting removing the fee. Member Hairston concurred.
Library Director Perera said it might increase the number of holds which could impact staff time since
the system cannot differentiate.
The Board decided to wait until next month until staff could devise a fix or recommend an alternative
solution.
Director Michelle presented a short PowerPoint on Renee Tobin's history with the RC Library and
her forthcoming retirement. She said a few words of gratitude to Renee for her 21 years of service.
Member DeVries also thanked Renee for all the years she has given as her children have grown
up knowing her at the Library.
G. IDENTIFICATION OF ITEMS FOR NEXT MEETING
G 1. Continue the discussion and report on patron hold fees and overall fees.
8
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Library Board Minutes
September 3, 2015
Page 5
H. ADJOURNMENT
•
MOTION: Moved by Member Hairston to adjourn,seconded by Member Coberly. Motion carried 4-0-
1 (with Tomkins absent). The meeting adjourned at 7:25 p.m.to refreshments in the De Anza Room.
Respectfully submitted,
Carol Durkel
Library Technician
Approved:
9
STAFF REPORT f-=;c:--c
LIBRARY SERVICES DEPARTMENT it
RANCHO
Date: October 1, 2015 CUCAMONGA
To: Rancho Cucamonga Library Board of Trustees
From: Michelle Perera, Library Director
Subject: LIBRARY STATUS REPORT
RECOMMENDATION
No recommendation. For information only.
BACKGROUND/ANALYSIS
The spreadsheets on the monthly statistics, a snapshot of the measurable activities of the Library
are attached. These reports include a separate sheet for the Archibald Library, Paul A. Biane
Library and a sheet with combined statistics. Reports attached for August.
FISCAL IMPACT
None.
Respectfully submitted,
771/_.. 7).,m
elle Perera
Library Director
10
COMBINED STATISTICS Jul-15 Jul-14 Aug-15 Aug-14 FY 2015/16 FY 2014/15
Days Open 54 56 57 56 111 112
Items Borrowed(AR,BL,BKM) 84,540 89,701 84,650 85,531 169,190 175,232
Average Daily 1,566 1,602 1,485 1,527 1,524 1,565
%Change -6% -1% -3%
Patrons Registered(AR, BL,BKM) 1,021 1,077 1,567 1,283 2,588 2,360
Average Daily 19 19 27 23 23 21
Change -5% 22% 10%
Information Questions 15,605 15,744 15,363 14,645 30,968 30,389
Average Daily 289 281 270 262 279 271
%Change -1% 5% 2%
Library Visitors 55,112 57,117 53,229 52,226 108,341 109,343
Average Daily 1,021 1,020 934 933 976 976
%Change -4% 2% -1%
Children's Programs 4,842 4,932 2,689 2,078 7,531 7,010
#of Sessions 72 64 63 74 135 138
Aver. Per session 67 77 43 28 56 51
%Change -2% 29% -2%
Items Classified 1,992 4,475 1,445 2,863 3,437 7,338
%Change -55% -50% -53%
Volunteer Hours 1,028 914 269 300 1,253 1,152
%Change 12% -10% 9%
TECHNOLOGY CENTER SERVICES
Computer Use Sessions 6,645 7,132 7,967 7,946 14,612 15.078
%Change -7% 0% -3%
Technology Questions 4,286 3,929 4,107 4,141 8,393 8,070
%Change 9%
-1% 4%
Programs/Classes Attendance 145 202 144 161 289 363
#of Sessions 9 10 9 9 18 19
Aver.per session 16 20 31 18 16 19
ADULT SERVICES
Information Questions 5,588 5,725 5,631 5,262 11.219 10,987
Average Daily 103 102 203 94 101 98
%Change -2% 7% 2%
Programs/Classes Attendance 27 56 39 30 66 86
#of Sessions 4 6 4 4 8 10
Aver.per session 7 9 10 8 8 9
Teen Programs 115 143 12 14 127 157
#of Sessions 7 7 1 1 8 8
Aver.per session 16 20 12 14 16 20
11
Tours/Group Visits Attendance 0 0 0 0 0 0
#of Sessions 0 0 0 0 0 0
Aver.per session 0 0 0 0 0 0
CHILDRENS SERVICES
Information Questions 5,741 6,090 5,625 5,242 11,366 11,332
Average Daily 106 109 200 94 102 101
%Change -6% 7% 0%
Mother Goose on the Loose 188 0 346 0 1,187 0
#of Sessions 5 0 9 0 60 0
Aver. Per session 38 0 38 0 20 0
Bright Beginning Attendance 184 0 278 0 1,114 0
#of Sessions 5 0 9 0 33 0
Aver.Per session 37 0 31 0 34 0
Terrific Tots Attendance 138 0 281 0 1,012 0
#of Sessions 5 0 9 0 34 0
Aver. Per session 28 0 31 0 30 0
Rhyme Time Attendance 247 0 309 0 2,051 0
#of Sessions 9 0 12 0 59 0
Aver. Per session 27 0 26 0 35 0
Hooray for Pre-K Attendance 127 0 90 0 627 0
#of Sessions 7 0 12 0 38 0
Aver. Per session 18 0 8 0 17 0
Discovery Club Attendance 0 0 131 94 131 94
#of Sessions 0 0 8 7 8 7
Aver.per session 0 0 33 13 0 0
Tween Program Attendance 29 0 24 0 120 0
#of Sessions 3 0 2 0 10 0
Aver.per session 10 0 12 0 12 0
Family Storytime Attendance 729 710 1,230 913 1,959 1,623
#of Sessions 22 28 35 31 57 59
Aver.per session 33 25 74 29 34 28
Special Events Program Attendance 3,200 3,590 147 0 3,347 3,590
#of Sessions 13 12 4 0 17 12
Aver.per session 246 299 36 0 197 299
Group Visits to Library Attendance 0 30 0 20 0 50
#of Sessions 0 1 0 1 0 2
Aver. per session 0 30 0 20 0 25
12
ARCHIBALD Jul-15 Jul-14 Aug-15 Aug-14 FY 2015/16 FY 2014/15
Days Open 28 30 31 30 59 60
Items Borrowed(incl.renewals) 40,515 39,875 42,787 42,378 83,302 82.253
Average Daily 1,447 1,329 1,380 1,413 1,412 1,371
%Change 9%
1% 1%
Patrons Registered 471 436 633 578 1,104 1,014
Average Daily 17 15 20 19 19 17
%Change 16% 10% 9%
Information Questions 6,063 6,391 6,532 6,442 12,595 12,833
Average Daily 217 213 211 215 427 428
%Change 2% 1% -2%
Library Visitors 27,365 28,082 28,620 28,472 55,985 56,554
Average Daily 977 936 923 949 949 943
Change 4% 1% -1%
Children's Programs 1,096 922 1,093 737 2,189 1,659
#of Sessions 31 21 33 25 64 46
Aver.Per session 35 44 33 29 34 36
• Change 19% 48% 39%
Items Classified 931 2,508 776 1,933 1,707 4,441
%Change -63% -60% -62%
Volunteer Hours 388 236 130 135 518 371
▪ Change 65% -4% 40%
TECHNOLOGY CENTER SERVICES
Computer Use Sessions 4,483 4,560 4,888 5,113 9,371 9,673
• Change -2% -4% -3%
Technology Questions 1,356 1,500 1,674 1,638 3,030 3,138
• Change -10% 2% -3%
Programs/Classes Attendance 28 73 47 59 75 132
#of Sessions 4 5 4 4 8 9
Aver.per session 7 15 12 15 9 15
ADULT SERVICES
Information Questions 2,151 2,373 2,195 2,211 4,346 4,584
Average Daily 77 79 71 74 74 76
Change -3% -1% 1% -5%
Programs/Classes Attendance 12 30 18 17 30 47
#of Sessions 2 3 2 2 4 5
Aver.per session 6 10 9 9 8 9
Teen Programs 27 59 0 0 27 59
#of Sessions 3 3 0 0 3 3
Aver.per session 9 20 0 0 9 20
Tours/Group Visits Attendance 0 0 0 0 0 0
#of Sessions 0 0 0 0 0 0
Aver.per session 0 0 0 0 0 0
CHILDRENS SERVICES
Information Questions 2,566 2,518 2,663 2,593 5.229 5.111
Average Daily 92 84 86 86 89 85
%Change 9% 3% 2
Mother Goose on the Loose 108 0 148 0 256 0
#of Sessions 3 0 4 0 0
Aver.Per session 36 0 37 0 37 0
13
Bright Beginning Attendance 116 0 136 0 252 0
a of Sessions 3 0 4 0 7 0
Aver.Per session 39 0 36 0 36 0
Terrific Tots Attendance 83 0 121 0 204 0
a of Sessions 3 0 4 0 7 0
Aver.Per session 28 0 30 0 29 0
Rhyme Time Attendance 170 0 205 0 375 0
a of Sessions 6 0 8 0 14 0
Aver.Per session 28 0 26 0 27 0
Hooray for Pre-K Attendance 52 0 41 0 93 0
Or of Sessions 3 0 4 0 7 0
Aver.Per session 17 0 10 0 13 0
Discovery Club Attendance 0 0 64 32 64 32
1 a of Sessions 0 0 4 4 4 4
Aver.per session 0 0 16 8 0 0
Tween Program Attendance 14 0 8 0 22 0
a of Sessions 2 0 1 0 3 0
Aver.per session 7 0 8 0 7 0
Family Storytime Attendance 108 131 370 193 478 324
a of Sessions 3 4 9 5 12 9
Aver.per session 36 33 41 39 40 36
Special Events Program Attendance 445 491 147 0 592 491
a of Sessions 5 5 4 0 9 5
Aver.per session 89 98 36 0 66 98
Group Visits to Library Attendance 0 0 0 0 0 0
N of Sessions 0 0 0 0 0 0
Aver.per session 0 0 0 0 0 0
14
BIANE Jul-15 Jul-14 Aug-15 Aug-14 FY 2015/16 FY 2014/15
Days Open # 26 26 26 26 52 52
Items Borrowed 41,652 47,553 39,313 42,041 80,965 89,594
Average Daily 1,602 1,829 1,512 1,617 1,557 1,723
%Change -12% -6% -10%
Patrons Registered 549 641 579 591 1,128 1,232
Average Daily 21 25 22 23 22 24
%Change -14% -2% -8%
Information Questions 9,542 9,353 8,831 8,203 18,373 17,556
Average Daily 367 360 340 316 353 338
%Change 2% 8% 5%
Library Visitors 27,747 29,035 24,609 23,754 52,356 52,789
Average Daily 1,067 1,117 947 914 1,007 1,015
%Change -4% 4% -1%
Children's Programs 3,746 4,010 1,596 1,341 5,342 5,351
#of Sessions 41 43 30 49 71 92
Aver. Per session 91 93 53 27 75 58
%Change . -7% 19% 0%
Items Classified 1,061 1,967 669 930 1,730 2,897
%Change -46% -28% -40%
Volunteer Hours 550 596 44 62 594 658
%Change -8% -29% -10%
TECHNOLOGY CENTER SERVICES
Computer Use Sessions 2,162 2,572 3,079 2,833 5,241 5,405
%Change -16% 9% -3%
Technology Questions 2,930 2,429 2,433 2,503 5.363 4,932
%Change 21% -3% 9%
Programs/Classes Attendance 117 129 97 102 214 231
#of Sessions 5 5 5 5 10 10
Aver. per session 23 26 19 20 21 23
ADULT SERVICES
Information Questions 3,437 3,352 3,436 3,051 6,873 6,403
Average Daily 132 129 132 117 132 123
%Change 3% 13% 7%
Programs/Classes Attendance 15 26 21 13 36 39
#of Sessions 2 3 2 2 4 5
Aver.per session 8 9 11 7 9 8
Teen Programs 88 84 12 14 100 98
#of Sessions 4 4 1 1 5 5
Aver.per session 22 21 12 14 20 20
15
Tours/Group Visits Attendance 0 0 0 0 0 0
#of Sessions 0 0 0 0 0 0
Aver.per session 0 0 0 0 0 0
CHILDRENS SERVICES
Information Questions 3,175 3,572 2,962 2,649 6,137 6,221
Average Daily 122 137 114 102 118 239
%Change -11% 12% -1%
Mother Goose on the Loose 80 0 198 0 278 0
#of Sessions 2 0 5 0 7 0
Aver. Per session 40 0 40 0 40 0
Bright Beginning Attendance 68 0 142 0 210 0
#of Sessions 2 0 5 0 7 0
Aver. Per session 34 0 28 0 30 0
Terrific Tots Attendance 55 0 160 0 215 0
#of Sessions 2 0 5 0 7 0
Aver. Per session 28 0 32 0 31 0
Rhyme Time Attendance 77 0 104 0 181 0
#of Sessions 3 0 4 0 7 0
Aver. Per session 26 0 26 0 26 0
Hooray for Pre-K Attendance 75 0 49 0 124 0
#of Sessions 4 0 8 0 12 0
Aver.Per session 19 0 6 0 10 0
Discovery Club Attendance 0 0 67 62 67 62
#of Sessions 0 0 4 3 4 3
Aver.per session 0 0 17 21 0 0
Tween Program Attendance 15 0 16 0 31 0
#of Sessions 1 0 1 0 2 0
Aver.per session 15 0 16 0 16 0
Family Storytime Attendance 621 579 860 720 1,481 1,299
#of Sessions 19 24 26 26 45 50
Aver.per session 33 24 33 28 33 26
Special Events Program Attendance 2,755 3,099 0 0 2,755 3,099
#of Sessions 8 7 0 0 8 7
Aver.per session 344 443 0 0 344 443
Group Visits to Library Attendance 0 30 0 20 0 50
#of Sessions 0 1 0 1 0 2
Aver.per session 0 30 0 20 0 25
16
SERVICES&OUTREACH i Jul-15 Jul-14 Aug-15 Aug-14 FY 2015/16 FY 2014/15
BOOKMOBILE
Items Borrowed(incl.renewals) 2,373 2,273 2,550 1,112 4,923 3,385
Change 4% 129% 45%
Patrons Registered 1 0 355 114 356 114
ADULT LITERACY SERVICES
Tutor Teams Matched 35 34 36 34 71 68
%Change 3% 6% 4%
Learners Waiting 3 0 3 2 6 2
%Change 100% 50% 67%
Computer Literacy Participants 13 10 10 10 23 20
Volunteer Hours 75 76 81 96 156 171
BACK 2 BASICS ARCHIBALD
#of Students 0 0 0 0 0 0
#of Sessions 0 0 0 0 0 0
#of Volunteer Hours 0 0 0 0 0 0
Special Program Att. 0 0 0 0 0 0
#of Sessions 0 0 0 0 0 0
Aver. Per session 0 0 0 0 0 0
BACK 2 BASICS BIANE
#of Students 0 0 0 0 0 0
#of Sessions 0 0 0 0 0 0
#of Volunteer Hours 0 0 0 0 0 0
Special Program Att. 0 0 0 0 0 0
#of Sessions 0 0 0 0 0 0
Aver. Per session 0 0 0 0 0 0
SCHOOL&COMMUNITY OUTREACH 0 0 337 240 337 240
#of Visits 0 0 5 1 5 1
VIRTUAL LIBRARY SERVICES
Searches 6,059 6,540 2,779. 8,814 8,838 15,354
Retrievals 191,034 119,686 204,144 158,920 395,178 278,606
Remote Access 279 731 502 642 781 1,373
Tutor.Com Use 92 62 195 157 287 219
Home Access 91 62 192 157 283 219
In-Library Use 1 0 3 0 4 0
Digital Books-Overdrive 3,065 2,650 2,856 2,749 5.921 5,399
Audio Downloads 1,159 890 1,062 847 2,221 1,737
eBook Downloads 1,906 1,760 1,794 1,902 3,700 3,662
Digital Books-OneClick+Enki 45 0 56 0 101 0
Freegal Music -Songs downloaded 861 0 941 0 1,802 0
Freegal Music -Songs streamed 1,898 0 2,754 0 4,652 0
Zinio Magazines-Checkouts 210 0 265 0 475 0
Website Hits 45,275 50,236 50,226 53,068 95.501 103.304
HOMEBOUND SERVICES
Patrons Served 16 18 16 18 32 36
Materials Loaned 141 137 140 152 281 289
Visitor Hours Volunteered 14 7 15 8 29 14
17
STAFF REPORT
LIBRARY SERVICES DEPARTMENT tell
RANCHO
Date: October 1, 2015 CUCAMONGA
To: Rancho Cucamonga Library Board of Trustees
From: Michelle Perera, Library Director
Subject: STATUS OF 2015/2016 BUDGET
•
RECOMMENDATION
No recommendation. For information only.
BACKGROUND/ANALYSIS •
Schedule A, titled "Revenue Report" is a report of all funds earned during the month(s) and is
attached. It includes separate reports for Archibald Library revenue, Paul A. Biane Library revenue
and combined revenues.
Schedule B, titled "Balance Sheet FY 2015/2016" is a report balancing income vs. projections for
the current fiscal year to date and is attached.
Schedule C, titled "Library Expenditures 2015/2016" is an accounting of all funds expended in the
current fiscal year and is attached.
FISCAL IMPACT
None.
espectfu I Iyubmitted,
Michelle Perera
Library Director
18
Schedule A
TOTAL LIBRARIES FINES MEDIA REF PHOTO PASSPORTS
REVENUE REPORT & FEES RENTALS SERV. COPY
Aug-15
01-Aug $267.14 $134.29 $0.00 $12.00 $310.00
02-Aug $50.70 $73.41 $21.00 $0.00 $100.00
03-Aug $747.12 $284.85 $0.00 $203.31 $266.00
04-Aug $679.75 $249.74 $0.00 $46.00 $235.00
05-Aug $607.39 $184.96 $0.00 $0.00 $160.00
06-Aug $699.42 $225.41 $0.00 $0.00 $428.00
07-Aug $386.90 $236.88 $3.00 $0.00 $252.00
08-Aug $515.50 $178.05 $1.00 $0.00 $322.00
09-Aug $306.83 $98.15 $0.00 $0.00 $210.00
10-Aug $664.71 $265.66 $0.00 $0.00 $603.00
11-Aug $544.08 $225.03 $27.00 $239.30 $334.00
12-Aug $829.01 $247.21 $0.00 $40.00 $434.00
13-Aug $592.89 $240.92 $0.00 $12.00 $385.00
14-Aug $405.29 $283.42 $3.00 $132.00 $322.00
15-Aug $456.11 $325.67 $3.00 $0.00 $668.00
16-Aug $142.24 $81.95 $0.00 $0.00 $136.00
17-Aug $648.35 $258.36 $3.00 $293.10 $561.00
18-Aug $685.06 $161.55 $0.00 $58.00 $360.00
19-Aug $720.39 $231.09 $0.00 $0.00 $443.00
20-Aug $571.37 $223.15 $0.00 $8.10 $356.00
21-Aug $473.41 $223.90 $0.00 $23.00 $310.00
22-Aug • $252.95 $212.07 $0.00 $0.00 $161.00
23-Aug $165.79 $135.46 $0.00 $165.00 $267.00
24-Aug $765.88 $238.68 $0.00 $0.00 $272.00
25-Aug $541.92 $210.43 $0.00 $196.50 $199.00
26-Aug $869.32 $207.60 $0.00 $0.00 $245.00
27-Aug $424.33 $162.47 $0.00 $0.00 $198.00
28-Aug $515.13 $238.01 $0.00 $0.00 $256.00
29-Aug $350.28 $284.04 $0.00 $7.00 $370.00
30-Aug $273.44 $100.93 $0.00 $290.00 $224.00
31-Aug $763.45 $188.41 $0.00 $290.00 $394.00
TOTALS: $15,916.15 $6,411.75 $61.00 $2,015.31 $9,781.00
August 2014 TOTALS $ 16,040.34 $ 7,090.70 $ 86.50 $2,364.08 $7,605.00
19
ARCHIBALD LIBRARY FINES MEDIA REF PHOTO PASSPORTS
REVENUE REPORT & FEES RENTALS SERV. COPY
Aug-15
01-Aug $181.45 $138.21 $0.00 $0.00 $272.00
02-Aug $50.70 $73.41 $21.00 $0.00 $100.00
03-Aug $314.29 $145.04 $0.00 $203.31 $119.00
04-Aug $265.90 $127.76 $0.00 $46.00 $24.00
05-Aug $312.69 $87.26 $0.00 $0.00 $135.00
06-Aug $273.33 $132.38 $0.00 $0.00 $123.00
07-Aug $151.95 $111.60 $0.00 $0.00 $62.00
08-Aug $165.79 $49.33 $1.00 $0.00 $112.00
09-Aug $306.83 $98.15 $0.00 $0.00 $210.00
10-Aug $393.45 $121.92 $0.00 $0.00 $360.00
11-Aug $307.22 $141.25 . $0.00 $239.30 $136.00
12-Aug $413.61 $128.95 $0.00 $40.00 $161.00
13-Aug $267.72 $108.08 $0.00 $12.00 $186.00
14-Aug $222.24 $146.81 $3.00 $0.00 $74.00
15-Aug $305.66 $158.78 $3.00 $0.00 $260.00
16-Aug $142.24 $81.95 $0.00 $0.00 $136.00
17-Aug $307.71 $131.51 $3.00 $293.10 $363.00
18-Aug . $198.20 $89.58 $0.00 $0.00 $74.00
19-Aug $511.94 $155.63 $0.00 $0.00 $256.00
20-Aug $221.99 $100.00 $0.00 $0.00 $245.00
21-Aug $191.02 $114.16 $0.00 $0.00 $124.00
22-Aug $64.55 $69.45 $0.00 $0.00 $0.00
23-Aug $165.79 $135.46 $0.00 $165.00 $267.00
24-Aug $405.26 $132.42 $0.00 $0.00 $148.00
25-Aug $289.44 $117.60 $0.00 $196.50 $87.00
26-Aug $363.92 $129.36 $0.00 $0.00 $193.00
27-Aug $305.93 $74.95 $0.00 $0.00 $136.00
28-Aug $247.23 $134.77 $0.00 $0.00 $169.00
29-Aug $195.18 $121.80 $0.00 $0.00 $136.00
30-Aug $273.44 $100.93 $0.00 $0.00 $224.00
31-Aug $349.63 $82.58 $0.00 $245.00 $74.00
TOTALS: $8,166.30 $3,541.08 $31.00 $1,440.21 $4,966.00 .
August 2014 TOTALS $ 7,804.11 $ 3,678.93 $ 50.50 $1,265.03 $3,089.00
20
BIANE LIBRARY FINES MEDIA REF PHOTO PASSPORTS
REVENUE REPORT & FEES RENTALS SERV. COPY
Aug-15
01-Aug $238.20 $106.70 $0.00 $290.00 $311.00
02-Aug $0.00 $0.00 $0.00 $0.00 $0.00
03-Aug $432.83 $139.81 $0.00 $0.00 $147.00
04-Aug $413.85 $121.98 $0.00 $0.00 $211.00
05-Aug $294.70 $97.70 $0.00 $0.00 $25.00
06-Aug $426.09 $93.03 $0.00 $0.00 $305.00
07-Aug $234.95 $125.28 $3.00 $0.00 $190.00
08-Aug $349.71 $128.72 $0.00 $0.00 $210.00
09-Aug $0.00 $0.00 $0.00 $0.00 $0.00
10-Aug $271.26 $143.74 $0.00 $0.00 $243.00
11-Aug $236.86 $83.78 $27.00 $0.00 $198.00
12-Aug $415.40 $118.26 $0.00 $0.00 $273.00
13-Aug $325.17 $132.84 $0.00 $0.00 $199.00
14-Aug $183.05 $136.61 $0.00 $132.00 $248.00
15-Aug $150.45 $166.89 $0.00 $0.00 $408.00
16-Aug $0.00 $0.00 $0.00 $0.00 $0.00
17-Aug $340.64 $126.85 $0.00 $0.00 $198.00
18-Aug $486.86 $71.97 $0.00 $58.00 $286.00
19-Aug $208.45 $75.46 $0.00 $0.00 $187.00
20-Aug $349.38 $123.15 $0.00 $8.10 $111.00
21-Aug $282.39 $109.74 $0.00 $23.00 $186.00
22-Aug $188.40 $142.62 $0.00 $0.00 $161.00
23-Aug $0.00 $0.00 $0.00 $0.00 $0.00
24-Aug $360.62 $106.26 $0.00 $0.00 $124.00
25-Aug $252.48 $92.83 $0.00 $0.00 $112.00
26-Aug $505.40 $78.24 $0.00 $0.00 $52.00
27-Aug $118.40 $87.52 $0.00 $0.00 $62.00
28-Aug $267.90 $103.24 $0.00 $0.00 $87.00
29-Aug $155.10 $162.24 $0.00 $7.00 $234.00
30-Aug $0.00 $0.00 $0.00 $0.00 $0.00
31-Aug • $413.82 $105.83 $0.00 $45.00 $320.00
TOTALS: $7,902.36 $2,981.29 $30.00 $563.10 $5,088.00
August 2014 TOTALS $ 8,444.01 $ 3,533.79 $ 36.00 $1,099.05 $4,541.00
21
Schedule B
BALANCE SHEET
Thru August 2015
FY 2015/2016
Revenues Earned Projected Loss/Gain
Fines & Fees $29,818 $30,000 ($182) -0.6%
Media Rentals $13,901 $15,000 ($1,099) -7.3%
Sales/Services Fees $130 $133 ($3) -2.5%
Passport Services $20,475 $15,500 $4,975 32.1%
Private Contributions $0 $21,667 ($21,667) -100.0%
Totals: $64,324 $82,300 ($17,976) -21.8%
*Balance for
Year through August 2015 ($17,976)
22
Schedule C
CITY OF RANCHO CUCAMONGA
Fiscal fear. 2016 GL Budget to Actual with Encumbrances
Report Date: Aug 2015
Remaining
Object Description Budget MTD Actual 1'TD Actual Encumbrance Balance
Revenue Accounts
Key 1290000- Library Fund
4101 Property Taxes-CY Secured 3,490,120.00 0.00 6,329.26 0.00 3,483,790.74 99.81
4102 Property Taxes-CY Unsecured 89,930.00 0.00 23.27 0.00 89,906.73 99.97
4103 Property Taxes-PY Sec& Unsec 55,270.00 0.00 4,875.35 0.00 50,394.65 91.17
4105 Property Taxes-Supplemental 79,110.00 0.00 41,464.85 0.00 37,645.15 47.58
4106 Property Taxes-Unitary 26,440.00 0.00 0.00 0.00 26,440.00 100.00
4113 Property Tax- Post RDA Res Ble 140,340.00 0.00 0.00 0.00 140,340.00 100.00
4312 Library Fines and Fees 180,000.00 16,068.30 29,818.23 0.00 150,181.77 83.43
4401 Interest Earnings 63,750.00 0.00 0.00 0.00 63,750.00 100.00
4410 Media Rentals 90,000.00 6,522.37 13,901.45 0.00 76,098.55 84.55
4515 Information Service Fees 800.00 61.00 130.00 0.00 670.00 83.75
4565 Passport Processing Fees - 75,000.00 7,792.00 16,1 1 1.00 0.00 58,889.00 78.51
4567 Passport Photo Fees 18,000.00 2,132.00 4,364.00 0.00 13,636.00 75.75
4570 Sale of Printed Materials 24,000.00 2,133.31 4,117.70 0.00 19,882.30 82.84
4740 Grant Income 38,000.00 18,000.00 20,481.37 0.00 17,518.63 46.10
4901 Other Revenue 420.00 0.00 0.00 0.00 420.00 100.00
4907 Private Contributions Library 130,000.00 0.00 0.00 0.00 130,000.00 100.00
4909 RC Library Foundation Support 10,000.00 0.00 0.00 0.00 10,000.00 100.00
Total for Org Key 1290000: 4,511,180.00 52,708.98 141,616.48 0.00 4,369,563.52 96.86
Key 1291000-CA State Library
4740 Grant Income 30,000.00 0.00 45,745.22 0.00 -15,745.22 -52.48
8999 Transfer In From Fund Balance 860.00 0.00 0.00 0.00 860.00 100.00
Totalfn'Org Key 1291000: 30,860.00 0.00 45,745.22 0.00 -14,885.22 -48.23
Key 1292000-Staff Innovatin Fd(Ca St Lib)
4401 Interest Earnings 2,820.00 0.00 0.00 0.00 2,820.00 100.00
4740 Grant Income 144,960.00 0.00 163,806.14 0.00 -18,846.14 -13.00
Total/for Org Key 1292000: 147,780.00 0.00 163,806.14 0.00 -16,026.14 -10.84
Total fin.Revenue Accounts: 4,689,820.00 52,708.98 351,167.84 0.00 4,338,652.16 92.51
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•
CITY OF RANCHO CUCAMONGA
Fiscal Year: 2016 GL Budget to Actual with Encumbrances
Report Date: Aug 2015
Remaining
Object Description Budget MED Actual YTD Actual Encumbrance Balance
Expense Accounts
Key 1290601 -Library Fund
5000 Regular Salaries 340,620.00 23,767.35 33,480.07 0.00 307,139.93 90.17
5030 Fringe Benefits 153,890.00 0.00 0.00 0.00 153,890.00 100.00
5100 Travel and Meetings 10,000.00 0.00 0.00 0.00 10,000.00 100.00
5102 -Training 2,000.00 0.00 0.00 0.00 2,000.00 100.00
5105 Mileage 1,300.00 0.00 0.00 0.00 1,300.00 100.00
5150 Office Supplies& Equipment 2,000.00 64.91 64.91 0.00 1,935.09 96.75
5160 Membership Dues 4,150.00 0.00 400.00 0.00 3,750.00 90.36
5200 Operations& Maintenance 7,200.00 0.00 306.27 0.00 6,893.73 95.74
5220 Cellular Technology 600.00 0.00 60.00 0.00 540.00 90.00
5300 Contract Services 84,840.00 4,358.04 28,599.17 2,200.00 54,040.83 63.69
5400 Telephone Utilities 10,500.00 1,191.01 1,716.48 0.00 8,783.52 83.65
5402 Water Utilities 5,040.00 882.11 882.11 0.00 4,157.89 82.49
5403 Electric Utilities 70,050.00 8,297.50 8,297.50 0.00 61,752.50 88.15
5501 Admin./General Overhead 70,910.00 0.00 0.00 0.00 70,910.00 100.00
5703 Capital Lease Payment 4,550.00 0.00 0.00 4,550.00 0.00 0.00
Total for Org Key /290601: 767,650.00 38,560.92 73,806.51 6,750.00 687,093.49 89.50
Key 1290603- Literacy Services
5000 Regular Salaries 52,170.00 4,491.56 6,095.13 0.00 46,074.87 88.31
5010 Part Time Salaries 64,590.00 2,883.50 4,220.33 0.00 60,369.67 93.46
5030 Fringe Benefits 34,820.00 0.00 0.00 0.00 34,820.00 100.00
5100 Travel and Meetings 500.00 0.00 0.00 0.00 500.00 100.00
5150 Office Supplies& Equipment 2,500.00 0.00 0.00 0.00 2,500.00 100.00
5160 Membership Dues 150.00 0.00 0.00 0.00 ) 150.00 100.00
5200 Operations& Maintenance 13,300.00 0.00 0.00 0.00 13,300.00 100.00
5300 Contract Services 1,000.00 0.00 0.00 0.00 1,000.00 100.00
Total for Org Key 1290603: 169,030.00 7,375.06 10,315.46 0.00 158,714.54 93.89
Key 1290604-Bookmobile Services
5000 Regular Salaries 60,650.00 4,665.20 6,622.39 0.00 54,027.61 89.08
5010 Part Time Salaries 26,250.00 1,853.91 2,671.52 0.00 23,578.48 89.82
5030 Fringe Benefits 32,740.00 0.00 0.00 0.00 32,740.00 100.00
5105 Mileage 100.00 0.00 0.00 0.00 100.00 100.00
5150 Office Supplies& Equipment 550.00 0.00 ' 0.00 0.00 550.00 100.00
5200 Operations& Maintenance 4,000.00 0.00 0.00 0.00 4,000.00 100.00
5220 Cellular Technology 1,010.00 38.72 38.72 0.00 971.28 96.16
Total fin.Org Key /29060-1: 125,300.00 6,557.83 9,332.63 0.00 115,967.37 92.55
Key 1290605 - Library Board of Trustees
5100 Travel and Meetings 1,200.00 0.00 0.00 0.00 1,200.00 100.00
5160 Membership Dues 500.00 0.00 0.00 0.00 500.00 100.00
Total for Org Key 1290605: 1,700.00 0.00 0.00 0.00 1,700.00 100.00
Key 1290606-Archibald Library
5000 Regular Salaries 496,510.00 27,004.04 38,401.65 0.00 458,108.35 92.26
5010 Part Time Salaries 365,980.00 28,980.60 40,435.62 0.00 325,544.38 88.95
5030 Fringe Benefits 265,360.00 0.00 0.00 0.00 265,360.00 100.00
5100 Travel and Meetings 5,500.00 0.00 0.00 0.00 5,500.00 100.00
5105 Mileage 200.00 0.00 0.00 0.00 200.00 100.00
5150 Office Supplies& Equipment 7,500.00 1,227.02 1,298.80 0.00 6,201.20 82.68
5152 Computer Software 2,700.00 0.00 0.00 0.00 2,700.00 100.00
5160 Membership Dues 450.00 0.00 0.00 0.00 450.00 100.00
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CITY OF RANCHO CUCAMONGA
Fiscal Year: 2016 GL Budget to Actual with Encumbrances
Report Date: Aug 2015
Remaining
Object Description Budget NITD Actual YTD Actual Encumbrance Balance
5200 Operations&Maintenance 253,950.00 7,850.18 36,314.22 86,070.45 131,565.33 51.80
5300 Contract Services 96,652.27 2,437.50 4,124.50 75,746.80 16,780.97 17.36
5703 Capital Lease Payment 2,210.00 0.00 0.00 2,210.00 0.00 0.00
Tota/for Org Key 1290606: 1,497,012.27 67,499.34 120,574.79 164,027.25 1,212,410.23 80.98
Key 1290607-Paul A. Biane Library
5000 Regular Salaries 630,400.00 42,720.87 60,774.19 0.00 569,625.81 90.35
5010 Part Time Salaries 390,980.00 26,140.69 35,225.38 0.00 355,754.62 90.99
5030 Fringe Benefits 330,480.00 0.00 0.00 0.00 330,480.00 100.00
5100 Travel and Meetings 7,500.00 0.00 0.00 0.00 7,500.00 100.00
5105 Mileage 300.00 69.00 69.00 0.00 231.00 77.00
5150 Office Supplies&Equipment 10,000.00 811.23 919.73 0.00 9,080.27 90.80
5152 Computer Software 3,730.00 0.00 0.00 0.00 3,730.00 100.00
5160 Membership Dues • 950.00 0.00 0.00 0.00 950.00 100.00
5200 Operations& Maintenance 283,180.00 10,964.09 35,127.74 76,698.97 171,353.29 60.51
5207 0& M/Capital Supplies 10,000.00 0.00 0.00 0.00 10,000.00 100.00
5215 0& M/Computer Equipment 3,380.00 - 0.00 0.00 0.00 3,380.00 100.00
5300 Contract Services 79,270.00 1,626.00 4,297.00 50,450.02 24,522.98 30.93
5605 Capital Outlay-Computer Equip 5,000.00 0.00 0.00 0.00 5,000.00 100.00
5703 Capital Lease Payment 3,950.00 0.00 0.00 3,950.00 0.00 0.00
Total for Org Key 1290607: 1,759,120.00 82,331.88 136,413.04 131,098.99 1,491,607.97 84.79
Key 1290608- Virtual Library
5000 Regular Salaries 29,280.00 1,374.94 1,951.66 0.00 27,328.34 93.33
5030 Fringe Benefits 13,760.00 0.00 0.00 0.00 13,760.00 100.00
5200 Operations& Maintenance 143,580.00 33,645.14 92,348.92 0.00 51,231.08 35.68
5300 Contract Services 6,000.00 0.00 0.00 0.00 6,000.00 100.00
Total for Org Key /290608: 192,620.00 35,020.08 94,300.58 0.00 98,319.42 51.04
Key 1291602-CA STATE LIBRARY
5010 Part Time Salaries 1,320.00 0.00 0.00 0.00 1,320.00 100.00
5030 Fringe Benefits 180.00 0.00 0.00 0.00 180.00 100.00
5100 Travel and Meetings 5,000.00 0.00 0.00 0.00 5,000.00 100.00
5200 Operations& Maintenance 13,500.00 0.00 0.00 0.00 13,500.00 100.00
5300 Contract Services 10,000.00 0.00 0.00 0.00 10,000.00 100.00
5501 Admin./General Overhead 860.00 0.00 0.00 0.00 860.00 100.00
Total for Org Key 1291602: 30,860.00 0.00 0.00 0.00 30,860.00 100.00
Key 1292602-Staff Innovatn Fnd(CA St Lib)
5010 Part Time Salaries 15,000.00 0.00 0.00 0.00 15,000.00. 100.00
5030 Fringe Benefits 1,230.00 0.00 0.00 0.00 1,230.00 100.00
5100 Travel and Meetings 40,000.00 0.00 0.00 0.00 40,000.00 100.00
5200 Operations& Maintenance 79,590.00 0.00 3,396.28 0.00 76,193.72 95.73
5300 Contract Services 10,000.00 0.00 0.00 0.00 10,000.00 100.00
5501 Admin./General Overhead 1,240.00 0.00 0.00 0.00 1,240.00 100.00
Total for Org Key 1292602: 147,060.00 0.00 3,396.28 0.00 143,663.72 97.69
Total for Expense Accounts: 4,690,352.27 237,345.11 448,139.29 301,876.24 3,940,336.74 84.00
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STAFF REPORT >r .;;
LIBRARY SERVICES DEPARTMENT 1Piiij
RANCHO
Date: October 1, 2015 CUCAMONGA
To: Rancho Cucamonga Library Board of Trustees
From: Michelle Perera, Library Director
By: Brian Sternberg, Assistant Library Director
Subject: Update to Library Patron Policy
RECOMMENDATION
Accept the proposed change to seating in the Teen Rooms at both libraries as well as additional
changes requested by the Board of Trustees at the September meeting.
BACKGROUND/ANALYSIS
The Library has long had a policy that limited seating in the children's rooms to children below age
15 and their parents and guardians. This update will bring similar limits to seating by teens, their
parents, guardians and siblings for the teen spaces at the libraries. This will help ensure seating is
available for teens and their families and limit access to these areas by adults who are visiting the
library on their own. Adults may still access materials in these collections or use study rooms but
not make use of seating. Additionally the Board requested a slight wording change to the Library
Patron Policy which has also been included.
FISCAL IMPACT
-
None.
L2s pe ctfu I ly�u bm itted,
2l /�t���
Michelle Perera
Library Director
26
CITY OF RANCHO CUCAMONGA
LIBRARY PATRON POLICY
.71)(Of POLICY NO:
PAGE I OF 10
s�r��,• EFFECTIVE: 6/1/95
RANCHO-:. REVISED: 10/10/02
CUCAMONGA REVISED: 4/7/11
LIBRARY SERVICES
•
PURPOSE: The purpose of this policy is to ensure that the rights of an individual to use the Rancho
Cucamonga Public Library are not abridged or denied; to set guidelines for staff to structure their response to
inappropriate behavior; and to ensure the safety of staff when working with disruptive patrons.
The library policy includes 1)rules of conduct,2) a safety policy 3)required staff support and 4)notification
of Library Director.
The appendices include Rules of Conduct,Tips for Dealing with Problem Patrons and sample complaint form
from the Complaints--Service Policy.
RULES OF CONDUCT:
Appendix A is a list of the Rules of Conduct for the Rancho Cucamonga Public Library.
All staff should follow the same procedures, since they can't call on a supervisor every time. Call on another
staff member to verify your opinions or to verify the rules you are quoting to a disturbed patron.
SAFETY POLICY:
Always approach a potential problem patron with a backup employee. Never approach alone.
Police can't always arrive immediately. When confronted with a weapon, clear the area and call the police
immediately.
If patrons are fighting, get out of the way. Get other persons out of the way too. Don't let anyone
intercede. Call the police.
If a patron complains about another person and you can't verify the complaint,suggest that the patron
night want to move to another area of the library while you keep the other person under observation.
27
Library Patron Policy
Page 2 of I O
STAFF SUPPORT:
Peer support increases morale and lessens stress. Adopt a team approach. You can't rely on one lead
person, since that person may not be there at the time of the emergency.
As soon as a patron appears that you believe might be a possible danger:
*Don't make eye contact with the patron.
•
*Alert another staff member as soon as possible.The staff person you contacted is to alert other staff
in the building and serve as your "back up" person.
*Never speak with the patron alone. If you need to make contact, bring your back up staff person
with you. In interacting with a problem patron, inform a paranoid problem patron beforehand what
you will do, such as, "Let me bring another staff person over to help us with this problem..." The
other staff person can say "Is there something we can do to help?"
After an incident with a problem patron, a staff meeting is important to discuss the experience. It
makes a person feel better and is instructional to others.
Refer to Appendix B, Tips on Dealing with the Problem Patron for additional information.
NOTIFICATION OF LIBRARY DIRECTOR:
Write a detailed report for the Library Director as soon as possible after any incident. Note the time,
date, description of patron, nature of the incident including conversation, actions and witnesses.
•
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Appendix A
RULES OF CONDUCT
The purpose of these rules is to foster a quiet and orderly atmosphere conducive to every patron's
exercise of their constitutionally protected interest in receiving and reading written communications.
The rights of an individual to use of the Rancho Cucamonga Public Library should not be abridged
or denied. To guarantee these rights for all persons, no library patron shall engage in behavior
prohibited by the following rules of the Board of Library Trustees.
In addition,on the premises of the Rancho Cucamonga Public Library,the violation of any federal or
state statutes or local ordinances will also be regarded as a violation of library rules. The rules that
follow are cited by way of illustration and not limitation.
PERSONS IN APPARENT VIOLATION OF FEDERAL,STATE OR LOCAL LAW ARE TO
BE REPORTED TO THE POLICE BY THE HIGHEST RANKING STAFF MEMBER
PRESENT AND LEGAL ACTION MAY ALSO BE TAKEN THROUGH THE FILING OF A
COMPLAINT.
On library premises, no person shall:
I. Commit an assault, or an assault and battery upon any person.
2. Engage in any fight.
3. Commit the offense of larceny by taking any property not his/her own.
4. Knowingly destroy, damage, deface or remove any property not his/her own.
5. Engage in any indecent or obscene conduct or make any indecent exposure of his/her person.
6: Use, give away or sell any controlled substances.
7. Bring a firearm or a concealed weapon into the library.
PERSONS WHO VIOLATE THE ABOVE RULES ARE SUBJECT TO THE
WITHHOLDING OF LIBRARY PRIVILEGES AS FOLLOWS:
FIRST OFFENSE: LIBRARY PRIVILEGES WILL BE REVOKED FOR ONE YEAR
Also in accordance with this library's rules, no person on library premises shall:
8. Be intoxicated and endanger directly the safety of another person or of property.
9. Appear to be -
• -• ,••• significantly impaired by the use of
any controlled substance;this rule shall not be construed to apply to a person whose faculties
have been impaired by medication prescribed by a physician and taken as directed.
10. Remain in the building after its regular closing hours after being told to leave by a staff
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member.
II. Persist in disturbing the public peace and quiet by loud or aggressive conduct.
12. Knowingly harass any member of public or library staff("Harass" is defined as any repeated
nonverbal conduct which is specifically intended to frighten,embarrass,or anger the person
or persons who are the object of such conduct or which the person accused has reason to
know is likely to produce such reactions,or as any repeated verbal communication which,by
its very utterance, inflicts injury or tends to incite an immediate breach of the peace).
13. Loiter on the premises of the library under circumstances that warrant alarm for the safety
or health of any person or property in the vicinity, such as being one of a group of people
threatening, making threatening gestures at or otherwise menacing persons in the area.
14. Summon, without any good reason therefore, by telephone or otherwise, the police or fire
department or any public or private ambulance.
PERSONS WHO VIOLATE THE ABOVE RULES ARE SUBJECT TO THE
WITHHOLDING OF LIBRARY PRIVILEGES AS FOLLOWS:
FIRST OFFENSE: THE PERSON MUST LEAVE THE LIBRARY FOR THE REST OF
THE DAY
SECOND OFFENSE: LIBRARY PRIVILEGES WILL BE REVOKED FOR ONE
MONTH
SUBSEQUENT OFFENSES: LIBRARY PRIVILEGES WILL BE REVOKED FOR ONE
YEAR
In addition, it is the policy of the Rancho Cucamonga Public Library:
15. To require that patrons wear shirts and shoes at all times in the library. WILL BE ASKED
TO LEAVE LIBRARY UNTIL CLOTHED PROPERLY.
16. To prohibit the disturbance of other library patrons and interference with other library
patrons' use of the facilities through extremely poor personal hygiene. WILL BE ASKED
TO LEAVE LIBRARY UNTIL SITUATION IS CORRECTED.
17. To prohibit the consumption and/or possession of alcoholic beverages in library building or
on the grounds of library buildings. ONE WARNING, THEN WILL BE ASKED TO
LEAVE LIBRARY FOR THE DAY.
18. To prohibit smoking. ONE WARNING, THEN WILL BE ASKED TO LEAVE
LIBRARY FOR THE DAY.
19. To prohibit the use of bicycles,roller skates and skateboards in the library. Bicycles may not
be brought into the library building. ONE WARNING, THEN WILL BE ASKED TO
LEAVE LIBRARY FOR THE DAY.
20. To ban animals from the library except for service animals for the handicapped. ONE
WARNING, THEN WILL BE ASKED TO LEAVE LIBRARY FOR THE DAY.
21. To prohibit all campaigning, petitioning, interviewing, survey-taking, soliciting or sales,or
other speech or conduct, which results in the disruption of library activities or the
environment necessary for the practice of such activities. Exceptions to this rule may be
made by the Director when such activity is to be undertaken for purposes of benefit to the
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library. ONE WARNING, THEN WILL BE ASKED TO LEAVE LIBRARY FOR
THE DAY.
22. To prohibit the use of the library facility for conducting a business or providing client
services. ONE WARNING, THEN WILL BE ASKED TO LEAVE LIBRARY FOR
THE DAY.
23. To prohibit gambling, on library property. ONE WARNING,THEN WILL BE ASKED
TO LEAVE LIBRARY FOR THE DAY.
24. To prohibit the disturbance of the peace through the use of photography, film or television
equipment without the permission of the Director. ONE WARNING, THEN WILL BE
ASKED TO LEAVE LIBRARY FOR THE DAY.
25. To prohibit the presence of library users in library offices and other non-public areas,unless
accompanied by a library staff member or through prior arrangement with the Manager or
his/her designee. ONE WARNING,THEN WILL BE ASKED TO LEAVE LIBRARY
FOR THE DAY.
26. To ban conversation and other sounds in louder volume than the general noise level of the
area of the building at the time. Loud or boisterous behavior, running and foul or abusive
language will not be tolerated. ONE WARNING,THEN WILL BE ASKED TO LEAVE
LIBRARY FOR THE DAY.
27. To restrict seating in the Children's Room to children below age 15 and the their
parents/guardians who accompany them. Exception is made for the Study Room and the
T. ping Roo•' ONE WARNING, THEN WILL BE ASKED TO LEAVE LIBRARY
rye-.�**.
FOR THE DAY.
27. a. To restrict seating in the Teen Room to teenagers and their parents/guardians/siblings who
accompany them. Exception is made for the Study Rooms located in and adjacent to each
Teen Room. ONE WARNING, THEN WILL BE ASKED TO LEAVE LIBRARY FOR
• THE DAY.
28. To require that audio equipment be operated at a volume which does not disturb others.
ONE WARNING,THEN WILL BE ASKED TO LEAVE LIBRARY FOR THE DAY.
29. To prohibit patrons from putting their feet on library furniture. ONE WARNING, THEN
OUT FOR THE DAY.
30. To prohibit patrons from sleeping in the library. ONE WARNING, THEN OUT
FOR THE DAY.
"Warnings" are to cumulate on a daily or per offense basis. Repeat offenders of the above rules will
be asked to produce identification and may be barred from the library.
Suspension of library privileges which extend beyond 30 days must be approved by the Library
Board. The affected individual(s) has the right to a hearing before the Board in order to protect his
or her rights to due process.
Notwithstanding the foregoing provisions, any person may, without prior notice or warning, be
immediately removed from the Rancho Cucamonga Public Library if his or her presence or conduct
on the premises poses an immediate and imminent danger to any person or property on such
premises.
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Appendix B
TIPS ON DEALING WITH THE PROBLEM PATRON
WHEN CALLING THE POLICE:
The police are the most often called upon resource. If a crime is occurring when you call, say: "I am
reporting a crime in progress." Have your library's name and address listed by the phone (these can
be forgotten under stress).
For emergencies,dial 911. To contact the Dispatch Division of Police for assistance,dial 941-1488.
Your most important role is as a witness. Please notice and jot down appearance of suspect;clothing
worn; direction of flight; etc.
DISCIPLINING IN MINOR DISTURBANCES:
Minor disturbances,such as excessive noise,unacceptable language,etc.,can be handled by the staff.
(Two warnings, and expulsion is the normal procedure,but steps can be omitted depending on the
nature and severity of the disturbance.)
Delivering the first warning:
*Identify yourself to the offenders and politely explain that they are creating a disturbance to others.
*Try to determine the leader of any group and focus on him or her.
*Impress upon them that this is unacceptable behavior as it is disturbing other patrons.
Delivering the second warning:
*Clearly state this constitutes a second warning and that there will be no third warning--that if it is
necessary to speak with them again, it will be to ask them to leave.
*Impress upon them that all members of the group will be asked to leave as you have no way of
knowing how many are actually creating the disturbance.
Handling the expulsion:
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*Do not be drawn into a debate with patrons at this point.
*If they refuse to leave, inform them you must call the police.
*If necessary,call the police at 941-1488 or in an emergency or critical situation,dial 911. Explain
the situation and ask for help.
*The Library Director may request the Board to expel a continuous offender from the library for a
specified period of time.
DEALING WITH DISTURBED OR HOSTILE PROBLEM PATRONS:
Assessing the situation:
If a patron's behavior or appearance is bizarre but not seriously objectionable:
*Keep the patron under observation.
*If a patron complains, be sympathetic to the complainant but explain the library is a
public building and suggest he or she move to another table while you continue to observe.
Handling the expulsion:
*Any dangerous or extremely disturbed person should not be approached, but the police
should be called immediately.
*Any patrons exhibiting prohibited inappropriate behavior may be asked to leave
immediately, depending on the seriousness of the situation. Don't hesitate to call police for
support.
*Do not approach any such patron alone, but always take a colleague along for support.
*Be authoritative, non-accusatory, calm, firm, direct and honest, repeating your request
several times if necessary.
*If you are expelling the patron, use words to this effect: "Your behavior is inappropriate
for the library. You'll have to leave."
*Never touch such patrons, or turn your back on them suddenly.
*Do not block the offending person's path of exit.
*If the patron refuses to leave or returns the same day, call the police.
*Your protection and that of patrons is foremost -- give in when necessary to protect
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yourself and the public. Example: In the event of theft, if the patron threatens to physically
accost you or other patrons, let the patron leave and immediately contact the police.
*Advise the supervising librarian to the situation, as well as other departments. Have
backup as a witness and for support.
*If confronted by a weapon or a fight, keep away and attempt to clear the area of other
patrons.
*Never make eye contact with such a patron unless you plan on talking to him or her.
HANDLING MAJOR DISTURBANCES:
In general, the person in charge is the one who calls the police. However, if any staff member
observes a situation in which a patron or another staff member appears to be in danger of physical
injury from a hostile patron,he or she should immediately call the police directly; administration or
the supervising librarian should be informed of action.
DEALING WITH SEXUAL DEVIANTS:
In general, the person in charge is the one who calls the police. Inappropriate behavior ranges from
the obvious case of exposure to more subtle behavior such as peepers and self fondling. The police
should be called to deal with these suspects. Identify the subject, be prepared to describe him/her
and behavior and notify police.
Should you as an employee feel threatened by a patron,regardless of whether your Supervisor feels it
appropriate to call the police, you have the right as a citizen to phone the police, report the situation
and ask for support. Such occurrences should be reported to the Library Director for information.
DEALING WITH THE ELDERLY AND LONELY:
You may feel conflicting emotions in handling these people. "Should I feel a responsibility to them?
Yet I can't let them monopolize me." The aged usually have multiple losses (sensory, family,
financial, social, meaningfulness). This situation causes anger, depression and fear. It can make
them demanding and helpless. Try to make them feel self-sufficient. Don't treat them patronizingly
--they are not children. If they start monopolizing you, set a time limit initially. Tell them this, so
they won't feel rejection. Do it positively, by saying, "It will be nice to talk with you for the next 5
minutes (or whatever) before I have to return to the desk." After the time has passed, say good-bye
and that you look forward to seeing them again. The quality rather than the quantity of time you give
them is most important.
TIPS ON DEALING WITH CHILDREN AND ADOLESCENTS:
Give them choices of action, but remain firm. Set limits, but don't be repressive. They are getting
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conflicting guidance on behavior from various institutions. Don't tell them what to do, but give
choices. Remain objective in confrontations.
Libraries can be used as hangouts. It is hard to motivate a group to behave. Determine the leader's
name and focus on him or her. Get him or her aside and talk over the problem. Again,offer choices,
not demands (such as "shape up or leave"). Be firm and consistent. Separate groups to different
tables before asking anyone to leave. A sliding scale of penalties can be found under Rules of
Conduct, Appendix A.
WORKING WITH THE ANGRY PATRON:
Anger is often momentary. Abusive language maybe involved. Empathize with angry patrons and
show you are listening to them. Show your interest and understanding,but don't give the appearance
of passivity. Hold yourself erect and proud. Be non-critical. Respond with, "You sound angry" or
"You must feel badly about this," or "I know the feeling, but this is one of the rules." This empathy
helps them resume a reasonable attitude after they vent. Be willing to supply the name of your
supervisor, the name of the supervisor of the Division or the Director of the Library. Remember,you
are getting fallout from their frustration with other agencies. If they persist, offer them the
opportunity to speak to the Librarian in charge or to put their complaint in writing using the Library
Comment Form to receive a response from the Library Director.
HANDLING VERBAL ABUSE AND OBSCENE PHONE CALLS:
These people vent anger with words rather than physically. The abuse is not personally directed at
you. To an obscene or abusive phone caller, respond with "I'm not going to listen to this; I am going
to hang up" and de so. In-person anger will create a scene, so other staff should stand nearby. Staff
should approach you and say, "I heard all this noise and wonder if I can help." This makes the patron
feel less powerful. Call the police if necessary. Recount the affair to another staff person to relieve
your stress.
OTHERS:
Another difficulty conies with starrers, since you can't prove they aren't just daydreaming. If
someone complains,have the complainer move to another table. Keep the staffer under observation.
You niay have to ask him or her to leave eventually,citing inappropriate behavior and lack of use of
the library as reasons.
A minimally disturbed patron can sometimes be deflected by your being assertively helpful,such as
by asking, "Do you want a book?" or "How can we help you find what you want?" The patron may
have no response and may move away on his own initiative.
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SUMMARY FOR DEALING WITH PROBLEM PATRONS
I. If your judgment suggests the police need to be called,dial 91 I in an emergency or 941-1488
in a non-emergency.
2. Alert another staff person if a patron is acting in a strange manner. Never speak with
disturbed patrons by yourself.
3. Never touch them. Don't make eye contact unless you mean to speak to them. Hold yourself
erect and proud.
4. Take the person aside, whenever possible, so as not to embarrass him or her.
5. Be calm, impersonal, and authoritative. Don't show exasperation or fear.
6. Set limits and stick to them.
7. Repeat your request slowly as many times as is necessary.
8. Don't argue with outrageous statements; don't discuss a patron's delusions with him/her.
9. Be simple and explicit. Mention the behavior that is causing the problem.
10. Offer a choice of action, even if only to say "please abide by our rules or leave."
1 I. Avoid humor or personal remarks.
12. Be considerate -- the risk of violence will decrease.
13. If you must ask someone to leave,a good standard phrase is, "This is inappropriate behavior
for the library; you will have to leave."
14. Behavior that is bizarre but harmless can be ignored but kept under observation.
15. If a person behaves in a threatening or highly bizarre manner, clear the area around him or
her, especially if children are present, and call the police.
Write a detailed report for the Library Director as soon as possible after any incident. Note the time,
date, description of patron, nature of the incident including conversation, actions and witnesses.
36
NOTICE OF ADJOURNED MEETING
Notice is hereby given that the Rancho Cucamonga Library Board of Trustees at their meeting
held Thursday, October 1, 2015, adjourned said meeting to Thursday, December 3, 2015, at the
hour of 6 p.m., in the Council Chambers at the City of Rancho Cucamonga, 10500 Civic Center
Drive, Rancho Cucamonga, California. Said adjournment was passed by the following vote:
AYES: Coberly, DeVries, Hairston and Tompkins
NOES: None
ABSENT: Temkin
ABSTAIN: None
Vivian Garcia, Library Administrative Secretary
Rancho Cucamonga Public Library
October 2, 2015